Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018-2022 Range Rover Sport vehicles equipped with a Surround Camera System. Water may enter into the rearview camera, which can cause the rearview camera image not to appear on the display or display a distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N901
Recall Date: May 23, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018-2022 Range Rover and Range Rover Sport vehicles equipped with a Surround Camera System. Water may enter into the rearview camera, which can cause the rearview camera image not to appear on the display or display a distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: N778
Recall Date: Jan 18, 2024
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC. (Land Rover) is recalling certain 2018-2020 Range Rover, Range Rover Sport, Discovery, and Range Rover Velar vehicles. The Auto High Beam (AHB) system does not indicate through the instrument cluster when the high beams are illuminated automatically. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N556
Recall Date: Feb 25, 2021
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Range Rover and Range Rover Sport vehicles equipped with Continental Surround Camera Systems. The back-up camera system may fail to display the rearview image when the vehicle is in reverse.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N367
Recall Date: Aug 15, 2019
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Land Rover Range Rover, Land Rover Range Rover Sport and Land Rover Discovery vehicles. The Autonomous Emergency Braking (AEB) system may be disabled without warning the driver that the system is not functional.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N227
Recall Date: Sep 13, 2018
Consumer Complaints
47 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with
Corrective Action:
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with
Additional Notes:
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with
Mfg Campaign: 11665111
Recall Date: Jun 5, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with
Corrective Action:
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with
Additional Notes:
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with
Mfg Campaign: 11665111
Recall Date: Jun 5, 2025
Jaguar Land Rover North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with
Corrective Action:
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with
Additional Notes:
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with
Mfg Campaign: 11665111
Recall Date: Jun 5, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Consistent coolant leak
Corrective Action:
Consistent coolant leak
Additional Notes:
Consistent coolant leak
Mfg Campaign: 11654762
Recall Date: Apr 15, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I recently purchased this car 2-3 weeks ago. The control center screens go out with no rhyme or reason as to why. When this happens, controls of the vehicle are no longer accessible and the safety cameras/safety sensors no longer visible nor alert to pedestrians and other points of collision. This is extremely dangerous when it happens while using those safety features. There is never a warning and it can happen anytime. I can not make it happen, it just happens and when it does, it puts many in danger. The car can be inspected and has not been by anyone. The car has approx 56,000 miles. This has happened two times since purchasing it. I have been told this was an issue on this model and there was a recall at some point for some VINs, but from what I can tell, not mine, but mine is having the same issues.
Corrective Action:
I recently purchased this car 2-3 weeks ago. The control center screens go out with no rhyme or reason as to why. When this happens, controls of the vehicle are no longer accessible and the safety cameras/safety sensors no longer visible nor alert to pedestrians and other points of collision. This is extremely dangerous when it happens while using those safety features. There is never a warning and it can happen anytime. I can not make it happen, it just happens and when it does, it puts many in danger. The car can be inspected and has not been by anyone. The car has approx 56,000 miles. This has happened two times since purchasing it. I have been told this was an issue on this model and there was a recall at some point for some VINs, but from what I can tell, not mine, but mine is having the same issues.
Additional Notes:
I recently purchased this car 2-3 weeks ago. The control center screens go out with no rhyme or reason as to why. When this happens, controls of the vehicle are no longer accessible and the safety cameras/safety sensors no longer visible nor alert to pedestrians and other points of collision. This is extremely dangerous when it happens while using those safety features. There is never a warning and it can happen anytime. I can not make it happen, it just happens and when it does, it puts many in danger. The car can be inspected and has not been by anyone. The car has approx 56,000 miles. This has happened two times since purchasing it. I have been told this was an issue on this model and there was a recall at some point for some VINs, but from what I can tell, not mine, but mine is having the same issues.
Mfg Campaign: 11648779
Recall Date: Mar 17, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Driving on interstate the coolant level low light went off and started blowing hot steam from underneath the hood the hood. Running 70 on the interstate and now couldn’t see due to the steam. I luckily maneuvered out of traffic and limped to exit. Very easily could have been a 10 car pile up. Got the car to a mechanic and it had a plastic quick connect on a hose break. There are no metal clamps as backup and the mechanic said that these run on very high water pressure and those plastic quick connect clamps are huge problems because they can’t hold the pressure with the slightest defect and there are no metal clamps to securely hold. I had the hose replaced. Speak to any Land Rover mechanic and you will immediately learn how many problems people are having with this issue. Seeing how many claims are made around the cooling system, plastic quick connectors, main hose under the supercharger causing so many issues with no warning, I pray someone looks in to this issue and makes Land Rover fix these issues. It is truly a miracle this did not cause a major accident.
Corrective Action:
Driving on interstate the coolant level low light went off and started blowing hot steam from underneath the hood the hood. Running 70 on the interstate and now couldn’t see due to the steam. I luckily maneuvered out of traffic and limped to exit. Very easily could have been a 10 car pile up. Got the car to a mechanic and it had a plastic quick connect on a hose break. There are no metal clamps as backup and the mechanic said that these run on very high water pressure and those plastic quick connect clamps are huge problems because they can’t hold the pressure with the slightest defect and there are no metal clamps to securely hold. I had the hose replaced. Speak to any Land Rover mechanic and you will immediately learn how many problems people are having with this issue. Seeing how many claims are made around the cooling system, plastic quick connectors, main hose under the supercharger causing so many issues with no warning, I pray someone looks in to this issue and makes Land Rover fix these issues. It is truly a miracle this did not cause a major accident.
Additional Notes:
Driving on interstate the coolant level low light went off and started blowing hot steam from underneath the hood the hood. Running 70 on the interstate and now couldn’t see due to the steam. I luckily maneuvered out of traffic and limped to exit. Very easily could have been a 10 car pile up. Got the car to a mechanic and it had a plastic quick connect on a hose break. There are no metal clamps as backup and the mechanic said that these run on very high water pressure and those plastic quick connect clamps are huge problems because they can’t hold the pressure with the slightest defect and there are no metal clamps to securely hold. I had the hose replaced. Speak to any Land Rover mechanic and you will immediately learn how many problems people are having with this issue. Seeing how many claims are made around the cooling system, plastic quick connectors, main hose under the supercharger causing so many issues with no warning, I pray someone looks in to this issue and makes Land Rover fix these issues. It is truly a miracle this did not cause a major accident.
Mfg Campaign: 11648788
Recall Date: Mar 17, 2025
Jaguar Land Rover North America, Llc
Defect Description:
STEERING
Potential Consequences:
My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.
Corrective Action:
My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.
Additional Notes:
My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.
Mfg Campaign: 11647119
Recall Date: Mar 8, 2025
Jaguar Land Rover North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.
Corrective Action:
My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.
Additional Notes:
My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.
Mfg Campaign: 11647119
Recall Date: Mar 8, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.
Corrective Action:
My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.
Additional Notes:
My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.
Mfg Campaign: 11647119
Recall Date: Mar 8, 2025
Jaguar Land Rover North America, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The backup camera fails to display any image on the screen, significantly impacting my visibility while reversing. This issue occurred unexpectedly. Upon contacting the dealer, I was informed there is an active recall (24V023) related to this problem, but my VIN is not included. I believe my vehicle is also affected by the same recall. For reference, Land Rover’s internal recall number for this issue is N778.
Corrective Action:
The backup camera fails to display any image on the screen, significantly impacting my visibility while reversing. This issue occurred unexpectedly. Upon contacting the dealer, I was informed there is an active recall (24V023) related to this problem, but my VIN is not included. I believe my vehicle is also affected by the same recall. For reference, Land Rover’s internal recall number for this issue is N778.
Additional Notes:
The backup camera fails to display any image on the screen, significantly impacting my visibility while reversing. This issue occurred unexpectedly. Upon contacting the dealer, I was informed there is an active recall (24V023) related to this problem, but my VIN is not included. I believe my vehicle is also affected by the same recall. For reference, Land Rover’s internal recall number for this issue is N778.
Mfg Campaign: 11635987
Recall Date: Jan 14, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The backup camera fails to display any image on the screen, significantly impacting my visibility while reversing. This issue occurred unexpectedly. Upon contacting the dealer, I was informed there is an active recall (24V023) related to this problem, but my VIN is not included. I believe my vehicle is also affected by the same recall. For reference, Land Rover’s internal recall number for this issue is N778.
Corrective Action:
The backup camera fails to display any image on the screen, significantly impacting my visibility while reversing. This issue occurred unexpectedly. Upon contacting the dealer, I was informed there is an active recall (24V023) related to this problem, but my VIN is not included. I believe my vehicle is also affected by the same recall. For reference, Land Rover’s internal recall number for this issue is N778.
Additional Notes:
The backup camera fails to display any image on the screen, significantly impacting my visibility while reversing. This issue occurred unexpectedly. Upon contacting the dealer, I was informed there is an active recall (24V023) related to this problem, but my VIN is not included. I believe my vehicle is also affected by the same recall. For reference, Land Rover’s internal recall number for this issue is N778.
Mfg Campaign: 11635987
Recall Date: Jan 14, 2025
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
In February 2024, my car overheated. There was a large coolant leak in valley from the water pump and outlet pipes and a secondary leak from rear crossover pipe as well. The water pump, water valve, and cooling hoses were replaced, as well as the failed outlet pip and cooling hoses. Coolant soaked belts were also replaced. In August 2024, my car overheated AGAIN. This time, while I was driving in the middle of the freeway. When I took it back, there was another leak from one of the cooling hoses, so it was replaced again. Just last week, my car overheated AGAIN. Again, it was another leaking component that was fixed under warranty. The auto shop I took it to reached out to the dealer, as it's been an issue well known for failure.
Corrective Action:
In February 2024, my car overheated. There was a large coolant leak in valley from the water pump and outlet pipes and a secondary leak from rear crossover pipe as well. The water pump, water valve, and cooling hoses were replaced, as well as the failed outlet pip and cooling hoses. Coolant soaked belts were also replaced. In August 2024, my car overheated AGAIN. This time, while I was driving in the middle of the freeway. When I took it back, there was another leak from one of the cooling hoses, so it was replaced again. Just last week, my car overheated AGAIN. Again, it was another leaking component that was fixed under warranty. The auto shop I took it to reached out to the dealer, as it's been an issue well known for failure.
Additional Notes:
In February 2024, my car overheated. There was a large coolant leak in valley from the water pump and outlet pipes and a secondary leak from rear crossover pipe as well. The water pump, water valve, and cooling hoses were replaced, as well as the failed outlet pip and cooling hoses. Coolant soaked belts were also replaced. In August 2024, my car overheated AGAIN. This time, while I was driving in the middle of the freeway. When I took it back, there was another leak from one of the cooling hoses, so it was replaced again. Just last week, my car overheated AGAIN. Again, it was another leaking component that was fixed under warranty. The auto shop I took it to reached out to the dealer, as it's been an issue well known for failure.
Mfg Campaign: 11631242
Recall Date: Dec 17, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine failed at 43k miles. RR would not take apart engine to identify failure. Local RR repair shop (Elite Rovers) claims they see 3-4 dead RR engines per week usually between 60k-80k miles. He thinks it’s a coolant component failure that damages the engine. This many failures per week is not normal. There seems to be a class action lawsuit over engine failure in the UK and Australia—so this is not a small problem. My husband was driving the car when it happened and if on the freeway could have been seriously hurt. No warning, no engine light, no leaks…. Just locked up and died. 6 months later my neighbors RR engine also locked up and died. There are 6 dead engine RR at the dealer right now that people are abandoning because the cost to put a new engine in costs more than the value of the car or there are no engines available. Who can make JLR (manufacturer) take responsibility for this known issue that they are playing as if they dont know?
Corrective Action:
Engine failed at 43k miles. RR would not take apart engine to identify failure. Local RR repair shop (Elite Rovers) claims they see 3-4 dead RR engines per week usually between 60k-80k miles. He thinks it’s a coolant component failure that damages the engine. This many failures per week is not normal. There seems to be a class action lawsuit over engine failure in the UK and Australia—so this is not a small problem. My husband was driving the car when it happened and if on the freeway could have been seriously hurt. No warning, no engine light, no leaks…. Just locked up and died. 6 months later my neighbors RR engine also locked up and died. There are 6 dead engine RR at the dealer right now that people are abandoning because the cost to put a new engine in costs more than the value of the car or there are no engines available. Who can make JLR (manufacturer) take responsibility for this known issue that they are playing as if they dont know?
Additional Notes:
Engine failed at 43k miles. RR would not take apart engine to identify failure. Local RR repair shop (Elite Rovers) claims they see 3-4 dead RR engines per week usually between 60k-80k miles. He thinks it’s a coolant component failure that damages the engine. This many failures per week is not normal. There seems to be a class action lawsuit over engine failure in the UK and Australia—so this is not a small problem. My husband was driving the car when it happened and if on the freeway could have been seriously hurt. No warning, no engine light, no leaks…. Just locked up and died. 6 months later my neighbors RR engine also locked up and died. There are 6 dead engine RR at the dealer right now that people are abandoning because the cost to put a new engine in costs more than the value of the car or there are no engines available. Who can make JLR (manufacturer) take responsibility for this known issue that they are playing as if they dont know?
Mfg Campaign: 11617060
Recall Date: Sep 28, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving on the freeway a low coolant notification came on. Minutes later we saw what we believed to be our engine in smoke. We made it to the side of the highway before the car became engulfed in steam. Car was towed to Land Rover Rancho Mirage. It was found that lower front coolant manifold had failed what caused the sudden release of steam. This caused engine to overheat and allow coolant to enter the lubrication jacket causing the oil to become contaminated resulting in full engine damage. The person we spoke with knew pretty quickly what happened. Online research shows this is a known problem with Land Rover Range Rover Sport and it has not been recalled. We were quoted 30K to replace engine. We got it replaced outside of dealership for 20K. This is a serious safety issue. I have videos of damage I can send in an email, it will not let me upload.
Corrective Action:
While driving on the freeway a low coolant notification came on. Minutes later we saw what we believed to be our engine in smoke. We made it to the side of the highway before the car became engulfed in steam. Car was towed to Land Rover Rancho Mirage. It was found that lower front coolant manifold had failed what caused the sudden release of steam. This caused engine to overheat and allow coolant to enter the lubrication jacket causing the oil to become contaminated resulting in full engine damage. The person we spoke with knew pretty quickly what happened. Online research shows this is a known problem with Land Rover Range Rover Sport and it has not been recalled. We were quoted 30K to replace engine. We got it replaced outside of dealership for 20K. This is a serious safety issue. I have videos of damage I can send in an email, it will not let me upload.
Additional Notes:
While driving on the freeway a low coolant notification came on. Minutes later we saw what we believed to be our engine in smoke. We made it to the side of the highway before the car became engulfed in steam. Car was towed to Land Rover Rancho Mirage. It was found that lower front coolant manifold had failed what caused the sudden release of steam. This caused engine to overheat and allow coolant to enter the lubrication jacket causing the oil to become contaminated resulting in full engine damage. The person we spoke with knew pretty quickly what happened. Online research shows this is a known problem with Land Rover Range Rover Sport and it has not been recalled. We were quoted 30K to replace engine. We got it replaced outside of dealership for 20K. This is a serious safety issue. I have videos of damage I can send in an email, it will not let me upload.
Mfg Campaign: 11598822
Recall Date: Jul 4, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on the freeway a low coolant notification came on. Minutes later we saw what we believed to be our engine in smoke. We made it to the side of the highway before the car became engulfed in steam. Car was towed to Land Rover Rancho Mirage. It was found that lower front coolant manifold had failed what caused the sudden release of steam. This caused engine to overheat and allow coolant to enter the lubrication jacket causing the oil to become contaminated resulting in full engine damage. The person we spoke with knew pretty quickly what happened. Online research shows this is a known problem with Land Rover Range Rover Sport and it has not been recalled. We were quoted 30K to replace engine. We got it replaced outside of dealership for 20K. This is a serious safety issue. I have videos of damage I can send in an email, it will not let me upload.
Corrective Action:
While driving on the freeway a low coolant notification came on. Minutes later we saw what we believed to be our engine in smoke. We made it to the side of the highway before the car became engulfed in steam. Car was towed to Land Rover Rancho Mirage. It was found that lower front coolant manifold had failed what caused the sudden release of steam. This caused engine to overheat and allow coolant to enter the lubrication jacket causing the oil to become contaminated resulting in full engine damage. The person we spoke with knew pretty quickly what happened. Online research shows this is a known problem with Land Rover Range Rover Sport and it has not been recalled. We were quoted 30K to replace engine. We got it replaced outside of dealership for 20K. This is a serious safety issue. I have videos of damage I can send in an email, it will not let me upload.
Additional Notes:
While driving on the freeway a low coolant notification came on. Minutes later we saw what we believed to be our engine in smoke. We made it to the side of the highway before the car became engulfed in steam. Car was towed to Land Rover Rancho Mirage. It was found that lower front coolant manifold had failed what caused the sudden release of steam. This caused engine to overheat and allow coolant to enter the lubrication jacket causing the oil to become contaminated resulting in full engine damage. The person we spoke with knew pretty quickly what happened. Online research shows this is a known problem with Land Rover Range Rover Sport and it has not been recalled. We were quoted 30K to replace engine. We got it replaced outside of dealership for 20K. This is a serious safety issue. I have videos of damage I can send in an email, it will not let me upload.
Mfg Campaign: 11598822
Recall Date: Jul 4, 2024
Jaguar Land Rover North America, Llc
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Land Rover Ranger Rover Sport. The contact stated that while reversing the back-up camera was inoperable and no image was displayed, causing a rear visibility hazard for the driver. The vehicle was taken to the local dealer who diagnosed that the back-up camera was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V023000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 73,000.
Corrective Action:
The contact owns a 2018 Land Rover Ranger Rover Sport. The contact stated that while reversing the back-up camera was inoperable and no image was displayed, causing a rear visibility hazard for the driver. The vehicle was taken to the local dealer who diagnosed that the back-up camera was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V023000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 73,000.
Additional Notes:
The contact owns a 2018 Land Rover Ranger Rover Sport. The contact stated that while reversing the back-up camera was inoperable and no image was displayed, causing a rear visibility hazard for the driver. The vehicle was taken to the local dealer who diagnosed that the back-up camera was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V023000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 73,000.
Mfg Campaign: 11579316
Recall Date: Mar 25, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
My family and I were driving home in my 2018 Range Rover Sport, which I purchased in 2019 from Land Rover of Sudbury (Massachusetts). A brief “coolant level low” warning flashed on the dashboard for less than a minute, then promptly went away and never flashed or displayed again. Minutes later, the car started shaking, forcing us to pull over onto the side of the Massachusetts Turnpike. The engine then immediately began smoking. The temperature gauge never went above the midpoint level, so we were quite confused about what the problem was. We had the car towed directly to Land Rover of Sudbury. They informed me that the engine needed to be replaced. I find it unacceptable, and most importantly, unsafe, that the car would go from a “Coolant Level Low” warning that lasted mere seconds before disappearing, to ZERO coolant and a catastrophic engine failure minutes later while driving on [XXX] This all happened only a few months after the vehicle had ostensibly been deemed to be in suitable repair by Land Rover of Sudbury upon my re-taking possession of it following 6+ months in their service shop. I still have not received any answer whatsoever from the dealership as to what went wrong with my vehicle. I have serious concerns that this could be evidence of a more pervasive issue that could potentially affect other vehicles that are currently on the road. I also question whether the service performed to the vehicle at Land Rover of Sudbury in 2023 was the cause of the issue. I question the sensors in the vehicle, as well as the communication to the dashboard, and I would like this fully investigated. Why would the coolant level low warning have gone off so quickly after it came on if there was NO coolant? Why would the temperature gauge on the dashboard not have elevated if the car was overheating? All of these questions lead me to the belief that something was wrong with the vehicle beyond what has been conveyed to me so far. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Corrective Action:
My family and I were driving home in my 2018 Range Rover Sport, which I purchased in 2019 from Land Rover of Sudbury (Massachusetts). A brief “coolant level low” warning flashed on the dashboard for less than a minute, then promptly went away and never flashed or displayed again. Minutes later, the car started shaking, forcing us to pull over onto the side of the Massachusetts Turnpike. The engine then immediately began smoking. The temperature gauge never went above the midpoint level, so we were quite confused about what the problem was. We had the car towed directly to Land Rover of Sudbury. They informed me that the engine needed to be replaced. I find it unacceptable, and most importantly, unsafe, that the car would go from a “Coolant Level Low” warning that lasted mere seconds before disappearing, to ZERO coolant and a catastrophic engine failure minutes later while driving on [XXX] This all happened only a few months after the vehicle had ostensibly been deemed to be in suitable repair by Land Rover of Sudbury upon my re-taking possession of it following 6+ months in their service shop. I still have not received any answer whatsoever from the dealership as to what went wrong with my vehicle. I have serious concerns that this could be evidence of a more pervasive issue that could potentially affect other vehicles that are currently on the road. I also question whether the service performed to the vehicle at Land Rover of Sudbury in 2023 was the cause of the issue. I question the sensors in the vehicle, as well as the communication to the dashboard, and I would like this fully investigated. Why would the coolant level low warning have gone off so quickly after it came on if there was NO coolant? Why would the temperature gauge on the dashboard not have elevated if the car was overheating? All of these questions lead me to the belief that something was wrong with the vehicle beyond what has been conveyed to me so far. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Additional Notes:
My family and I were driving home in my 2018 Range Rover Sport, which I purchased in 2019 from Land Rover of Sudbury (Massachusetts). A brief “coolant level low” warning flashed on the dashboard for less than a minute, then promptly went away and never flashed or displayed again. Minutes later, the car started shaking, forcing us to pull over onto the side of the Massachusetts Turnpike. The engine then immediately began smoking. The temperature gauge never went above the midpoint level, so we were quite confused about what the problem was. We had the car towed directly to Land Rover of Sudbury. They informed me that the engine needed to be replaced. I find it unacceptable, and most importantly, unsafe, that the car would go from a “Coolant Level Low” warning that lasted mere seconds before disappearing, to ZERO coolant and a catastrophic engine failure minutes later while driving on [XXX] This all happened only a few months after the vehicle had ostensibly been deemed to be in suitable repair by Land Rover of Sudbury upon my re-taking possession of it following 6+ months in their service shop. I still have not received any answer whatsoever from the dealership as to what went wrong with my vehicle. I have serious concerns that this could be evidence of a more pervasive issue that could potentially affect other vehicles that are currently on the road. I also question whether the service performed to the vehicle at Land Rover of Sudbury in 2023 was the cause of the issue. I question the sensors in the vehicle, as well as the communication to the dashboard, and I would like this fully investigated. Why would the coolant level low warning have gone off so quickly after it came on if there was NO coolant? Why would the temperature gauge on the dashboard not have elevated if the car was overheating? All of these questions lead me to the belief that something was wrong with the vehicle beyond what has been conveyed to me so far. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Mfg Campaign: 11577059
Recall Date: Mar 13, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My family and I were driving home in my 2018 Range Rover Sport, which I purchased in 2019 from Land Rover of Sudbury (Massachusetts). A brief “coolant level low” warning flashed on the dashboard for less than a minute, then promptly went away and never flashed or displayed again. Minutes later, the car started shaking, forcing us to pull over onto the side of the Massachusetts Turnpike. The engine then immediately began smoking. The temperature gauge never went above the midpoint level, so we were quite confused about what the problem was. We had the car towed directly to Land Rover of Sudbury. They informed me that the engine needed to be replaced. I find it unacceptable, and most importantly, unsafe, that the car would go from a “Coolant Level Low” warning that lasted mere seconds before disappearing, to ZERO coolant and a catastrophic engine failure minutes later while driving on [XXX] This all happened only a few months after the vehicle had ostensibly been deemed to be in suitable repair by Land Rover of Sudbury upon my re-taking possession of it following 6+ months in their service shop. I still have not received any answer whatsoever from the dealership as to what went wrong with my vehicle. I have serious concerns that this could be evidence of a more pervasive issue that could potentially affect other vehicles that are currently on the road. I also question whether the service performed to the vehicle at Land Rover of Sudbury in 2023 was the cause of the issue. I question the sensors in the vehicle, as well as the communication to the dashboard, and I would like this fully investigated. Why would the coolant level low warning have gone off so quickly after it came on if there was NO coolant? Why would the temperature gauge on the dashboard not have elevated if the car was overheating? All of these questions lead me to the belief that something was wrong with the vehicle beyond what has been conveyed to me so far. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Corrective Action:
My family and I were driving home in my 2018 Range Rover Sport, which I purchased in 2019 from Land Rover of Sudbury (Massachusetts). A brief “coolant level low” warning flashed on the dashboard for less than a minute, then promptly went away and never flashed or displayed again. Minutes later, the car started shaking, forcing us to pull over onto the side of the Massachusetts Turnpike. The engine then immediately began smoking. The temperature gauge never went above the midpoint level, so we were quite confused about what the problem was. We had the car towed directly to Land Rover of Sudbury. They informed me that the engine needed to be replaced. I find it unacceptable, and most importantly, unsafe, that the car would go from a “Coolant Level Low” warning that lasted mere seconds before disappearing, to ZERO coolant and a catastrophic engine failure minutes later while driving on [XXX] This all happened only a few months after the vehicle had ostensibly been deemed to be in suitable repair by Land Rover of Sudbury upon my re-taking possession of it following 6+ months in their service shop. I still have not received any answer whatsoever from the dealership as to what went wrong with my vehicle. I have serious concerns that this could be evidence of a more pervasive issue that could potentially affect other vehicles that are currently on the road. I also question whether the service performed to the vehicle at Land Rover of Sudbury in 2023 was the cause of the issue. I question the sensors in the vehicle, as well as the communication to the dashboard, and I would like this fully investigated. Why would the coolant level low warning have gone off so quickly after it came on if there was NO coolant? Why would the temperature gauge on the dashboard not have elevated if the car was overheating? All of these questions lead me to the belief that something was wrong with the vehicle beyond what has been conveyed to me so far. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Additional Notes:
My family and I were driving home in my 2018 Range Rover Sport, which I purchased in 2019 from Land Rover of Sudbury (Massachusetts). A brief “coolant level low” warning flashed on the dashboard for less than a minute, then promptly went away and never flashed or displayed again. Minutes later, the car started shaking, forcing us to pull over onto the side of the Massachusetts Turnpike. The engine then immediately began smoking. The temperature gauge never went above the midpoint level, so we were quite confused about what the problem was. We had the car towed directly to Land Rover of Sudbury. They informed me that the engine needed to be replaced. I find it unacceptable, and most importantly, unsafe, that the car would go from a “Coolant Level Low” warning that lasted mere seconds before disappearing, to ZERO coolant and a catastrophic engine failure minutes later while driving on [XXX] This all happened only a few months after the vehicle had ostensibly been deemed to be in suitable repair by Land Rover of Sudbury upon my re-taking possession of it following 6+ months in their service shop. I still have not received any answer whatsoever from the dealership as to what went wrong with my vehicle. I have serious concerns that this could be evidence of a more pervasive issue that could potentially affect other vehicles that are currently on the road. I also question whether the service performed to the vehicle at Land Rover of Sudbury in 2023 was the cause of the issue. I question the sensors in the vehicle, as well as the communication to the dashboard, and I would like this fully investigated. Why would the coolant level low warning have gone off so quickly after it came on if there was NO coolant? Why would the temperature gauge on the dashboard not have elevated if the car was overheating? All of these questions lead me to the belief that something was wrong with the vehicle beyond what has been conveyed to me so far. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Mfg Campaign: 11577059
Recall Date: Mar 13, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Land Rover Range Rover Sport. The contact stated that while operating the vehicle, the coolant warning light illuminated, and the engine temperature gauge started to fluctuate. The vehicle was taken to the local dealer who diagnosed that the coolant outlet pipe was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 70,000.
Corrective Action:
The contact owns a 2018 Land Rover Range Rover Sport. The contact stated that while operating the vehicle, the coolant warning light illuminated, and the engine temperature gauge started to fluctuate. The vehicle was taken to the local dealer who diagnosed that the coolant outlet pipe was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 70,000.
Additional Notes:
The contact owns a 2018 Land Rover Range Rover Sport. The contact stated that while operating the vehicle, the coolant warning light illuminated, and the engine temperature gauge started to fluctuate. The vehicle was taken to the local dealer who diagnosed that the coolant outlet pipe was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 70,000.
Mfg Campaign: 11574735
Recall Date: Feb 29, 2024
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The engine overheating light came on followed by coolant level low. There was a rattling sound coming from underneath, the car slowed down, and smoke came into the air vents in the car and was smoking under the hood when pulled over. I took my vehicle to the closest dealership, Honda, to assess and determine if it needed to be towed to Land Rover or if they could fix it. The day prior the coolant level low light came on, my husband filled the coolant and the light went off. When I was driving my car the next day the light came on along with the engine overheating, something was dripping from underneath when the vehicle was turned off.
Corrective Action:
The engine overheating light came on followed by coolant level low. There was a rattling sound coming from underneath, the car slowed down, and smoke came into the air vents in the car and was smoking under the hood when pulled over. I took my vehicle to the closest dealership, Honda, to assess and determine if it needed to be towed to Land Rover or if they could fix it. The day prior the coolant level low light came on, my husband filled the coolant and the light went off. When I was driving my car the next day the light came on along with the engine overheating, something was dripping from underneath when the vehicle was turned off.
Additional Notes:
The engine overheating light came on followed by coolant level low. There was a rattling sound coming from underneath, the car slowed down, and smoke came into the air vents in the car and was smoking under the hood when pulled over. I took my vehicle to the closest dealership, Honda, to assess and determine if it needed to be towed to Land Rover or if they could fix it. The day prior the coolant level low light came on, my husband filled the coolant and the light went off. When I was driving my car the next day the light came on along with the engine overheating, something was dripping from underneath when the vehicle was turned off.
Mfg Campaign: 11555420
Recall Date: Nov 16, 2023
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