Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Jaguar Land Rover North America, Llc
Safety Issue:
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Land Rover Range Rover Evoque, Range Rover Velar, and Land Rover Discover Sport vehicles equipped with a 2.0L gasoline engine. The fuel rail end caps may leak, possibly resulting in fuel vapor or liquid fuel leaking into the engine bay.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N138
Recall Date: Feb 1, 2018
Consumer Complaints
29 ComplaintsJaguar Land Rover North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1) Acceleration lags 1-2 seconds when you step on the gas pedal - have been almost hit many times when taking off at a stop light or changing lanes - very dangerous on streets, but also on the freeway. 2) Issue with electrical since the day I purchased it brand new in 2018 - auto stop-start only worked one time - dealer checked the vehicle out, declared the feature requires a fully charged battery to work but did not investigate why the battery is not fully charging; over the past 2 years I noticed the radio often continues to play even when I push the off button, headlights have burnt out 3 times, radio changed from Satellite to AM automatically last week, and it sometimes smells like burned wires. The car was recently at the dealer for service and their inspection found no issues. I did not take it there specifically for the issues noted here, however would expect their 16-point inspection to pick up these types of issues. Possibly, I'm mistaken and the inspection is not that comprehensive.
Corrective Action:
1) Acceleration lags 1-2 seconds when you step on the gas pedal - have been almost hit many times when taking off at a stop light or changing lanes - very dangerous on streets, but also on the freeway. 2) Issue with electrical since the day I purchased it brand new in 2018 - auto stop-start only worked one time - dealer checked the vehicle out, declared the feature requires a fully charged battery to work but did not investigate why the battery is not fully charging; over the past 2 years I noticed the radio often continues to play even when I push the off button, headlights have burnt out 3 times, radio changed from Satellite to AM automatically last week, and it sometimes smells like burned wires. The car was recently at the dealer for service and their inspection found no issues. I did not take it there specifically for the issues noted here, however would expect their 16-point inspection to pick up these types of issues. Possibly, I'm mistaken and the inspection is not that comprehensive.
Additional Notes:
1) Acceleration lags 1-2 seconds when you step on the gas pedal - have been almost hit many times when taking off at a stop light or changing lanes - very dangerous on streets, but also on the freeway. 2) Issue with electrical since the day I purchased it brand new in 2018 - auto stop-start only worked one time - dealer checked the vehicle out, declared the feature requires a fully charged battery to work but did not investigate why the battery is not fully charging; over the past 2 years I noticed the radio often continues to play even when I push the off button, headlights have burnt out 3 times, radio changed from Satellite to AM automatically last week, and it sometimes smells like burned wires. The car was recently at the dealer for service and their inspection found no issues. I did not take it there specifically for the issues noted here, however would expect their 16-point inspection to pick up these types of issues. Possibly, I'm mistaken and the inspection is not that comprehensive.
Mfg Campaign: 11441877
Recall Date: Nov 28, 2021
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
1) Acceleration lags 1-2 seconds when you step on the gas pedal - have been almost hit many times when taking off at a stop light or changing lanes - very dangerous on streets, but also on the freeway. 2) Issue with electrical since the day I purchased it brand new in 2018 - auto stop-start only worked one time - dealer checked the vehicle out, declared the feature requires a fully charged battery to work but did not investigate why the battery is not fully charging; over the past 2 years I noticed the radio often continues to play even when I push the off button, headlights have burnt out 3 times, radio changed from Satellite to AM automatically last week, and it sometimes smells like burned wires. The car was recently at the dealer for service and their inspection found no issues. I did not take it there specifically for the issues noted here, however would expect their 16-point inspection to pick up these types of issues. Possibly, I'm mistaken and the inspection is not that comprehensive.
Corrective Action:
1) Acceleration lags 1-2 seconds when you step on the gas pedal - have been almost hit many times when taking off at a stop light or changing lanes - very dangerous on streets, but also on the freeway. 2) Issue with electrical since the day I purchased it brand new in 2018 - auto stop-start only worked one time - dealer checked the vehicle out, declared the feature requires a fully charged battery to work but did not investigate why the battery is not fully charging; over the past 2 years I noticed the radio often continues to play even when I push the off button, headlights have burnt out 3 times, radio changed from Satellite to AM automatically last week, and it sometimes smells like burned wires. The car was recently at the dealer for service and their inspection found no issues. I did not take it there specifically for the issues noted here, however would expect their 16-point inspection to pick up these types of issues. Possibly, I'm mistaken and the inspection is not that comprehensive.
Additional Notes:
1) Acceleration lags 1-2 seconds when you step on the gas pedal - have been almost hit many times when taking off at a stop light or changing lanes - very dangerous on streets, but also on the freeway. 2) Issue with electrical since the day I purchased it brand new in 2018 - auto stop-start only worked one time - dealer checked the vehicle out, declared the feature requires a fully charged battery to work but did not investigate why the battery is not fully charging; over the past 2 years I noticed the radio often continues to play even when I push the off button, headlights have burnt out 3 times, radio changed from Satellite to AM automatically last week, and it sometimes smells like burned wires. The car was recently at the dealer for service and their inspection found no issues. I did not take it there specifically for the issues noted here, however would expect their 16-point inspection to pick up these types of issues. Possibly, I'm mistaken and the inspection is not that comprehensive.
Mfg Campaign: 11441877
Recall Date: Nov 28, 2021
Jaguar Land Rover North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1) Low Coolant warning started flashing. I had the coolant checked on two days by different people and it was full both times. Both times I was told its a sensor issue, the dealership service center should look into it and all components and replace as necessary. 2) Occasionally when putting the car in park it automatically shuts off and locks in gear. 3) Occasionally when yielding the car is sluggish or there is no power at all when taking off again. All three issues put my safety, those with me and on the road with me at risk. The earliest appointment with the dealer is 24 days out. I bought it as a Certified Used Vehicle 8 weeks ago.
Corrective Action:
1) Low Coolant warning started flashing. I had the coolant checked on two days by different people and it was full both times. Both times I was told its a sensor issue, the dealership service center should look into it and all components and replace as necessary. 2) Occasionally when putting the car in park it automatically shuts off and locks in gear. 3) Occasionally when yielding the car is sluggish or there is no power at all when taking off again. All three issues put my safety, those with me and on the road with me at risk. The earliest appointment with the dealer is 24 days out. I bought it as a Certified Used Vehicle 8 weeks ago.
Additional Notes:
1) Low Coolant warning started flashing. I had the coolant checked on two days by different people and it was full both times. Both times I was told its a sensor issue, the dealership service center should look into it and all components and replace as necessary. 2) Occasionally when putting the car in park it automatically shuts off and locks in gear. 3) Occasionally when yielding the car is sluggish or there is no power at all when taking off again. All three issues put my safety, those with me and on the road with me at risk. The earliest appointment with the dealer is 24 days out. I bought it as a Certified Used Vehicle 8 weeks ago.
Mfg Campaign: 11438774
Recall Date: Oct 30, 2021
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THIS VEHICLE LOSES POWER WHILE OPERATING AT ANY SPEED. WHILE GOING 70MPH OUT OF NOWHERE IT GOES DOWN TO 40 WITHIN SECONDS WITH ZERO WARNING AND 3 ACCIDENTS HAVE ALMOST HAPPENED. IT WAS "FIXED" ONCE BY A LOCAL LAND ROVER DEALER BUT HAS HAPPENED 3 TIMES SINCE. THE "D" FOR THE DRIVE GEAR FLASHES RED WHEN THIS HAPPENS, IT APPEARS THE VEHICLE IS GOING INTO LYMP MODE AND IS ABSOLUTELY UNSAFE TO DRIVE.
Corrective Action:
THIS VEHICLE LOSES POWER WHILE OPERATING AT ANY SPEED. WHILE GOING 70MPH OUT OF NOWHERE IT GOES DOWN TO 40 WITHIN SECONDS WITH ZERO WARNING AND 3 ACCIDENTS HAVE ALMOST HAPPENED. IT WAS "FIXED" ONCE BY A LOCAL LAND ROVER DEALER BUT HAS HAPPENED 3 TIMES SINCE. THE "D" FOR THE DRIVE GEAR FLASHES RED WHEN THIS HAPPENS, IT APPEARS THE VEHICLE IS GOING INTO LYMP MODE AND IS ABSOLUTELY UNSAFE TO DRIVE.
Additional Notes:
THIS VEHICLE LOSES POWER WHILE OPERATING AT ANY SPEED. WHILE GOING 70MPH OUT OF NOWHERE IT GOES DOWN TO 40 WITHIN SECONDS WITH ZERO WARNING AND 3 ACCIDENTS HAVE ALMOST HAPPENED. IT WAS "FIXED" ONCE BY A LOCAL LAND ROVER DEALER BUT HAS HAPPENED 3 TIMES SINCE. THE "D" FOR THE DRIVE GEAR FLASHES RED WHEN THIS HAPPENS, IT APPEARS THE VEHICLE IS GOING INTO LYMP MODE AND IS ABSOLUTELY UNSAFE TO DRIVE.
Mfg Campaign: 11373485
Recall Date: Nov 6, 2020
Jaguar Land Rover North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1: GEARBOX FAULT.. UNABLE TO MOVE GEARBOX FROM PARK TO REVERSE OR DRIVE 2" PARK BRAKE FAULT. *TR
Corrective Action:
1: GEARBOX FAULT.. UNABLE TO MOVE GEARBOX FROM PARK TO REVERSE OR DRIVE 2" PARK BRAKE FAULT. *TR
Additional Notes:
1: GEARBOX FAULT.. UNABLE TO MOVE GEARBOX FROM PARK TO REVERSE OR DRIVE 2" PARK BRAKE FAULT. *TR
Mfg Campaign: 11330800
Recall Date: Jun 25, 2020
Jaguar Land Rover North America, Llc
Defect Description:
ENGINE
Potential Consequences:
1: GEARBOX FAULT.. UNABLE TO MOVE GEARBOX FROM PARK TO REVERSE OR DRIVE 2" PARK BRAKE FAULT. *TR
Corrective Action:
1: GEARBOX FAULT.. UNABLE TO MOVE GEARBOX FROM PARK TO REVERSE OR DRIVE 2" PARK BRAKE FAULT. *TR
Additional Notes:
1: GEARBOX FAULT.. UNABLE TO MOVE GEARBOX FROM PARK TO REVERSE OR DRIVE 2" PARK BRAKE FAULT. *TR
Mfg Campaign: 11330800
Recall Date: Jun 25, 2020
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
1: GEARBOX FAULT.. UNABLE TO MOVE GEARBOX FROM PARK TO REVERSE OR DRIVE 2" PARK BRAKE FAULT. *TR
Corrective Action:
1: GEARBOX FAULT.. UNABLE TO MOVE GEARBOX FROM PARK TO REVERSE OR DRIVE 2" PARK BRAKE FAULT. *TR
Additional Notes:
1: GEARBOX FAULT.. UNABLE TO MOVE GEARBOX FROM PARK TO REVERSE OR DRIVE 2" PARK BRAKE FAULT. *TR
Mfg Campaign: 11330800
Recall Date: Jun 25, 2020
Jaguar Land Rover North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN ENGINE COLD AND SHIFTING INTO REVERSE IT WILL TAKE ABOUT 2 SECONDS FOR CAR TO START MOVING. MY FAMILY IS PUSHING ON GAS IN THAT SMALL WINDOW. WHEN THE CAR MOVES IT IS QUICKLY ACCELERATING STARTLING THE DRIVER.
Corrective Action:
WHEN ENGINE COLD AND SHIFTING INTO REVERSE IT WILL TAKE ABOUT 2 SECONDS FOR CAR TO START MOVING. MY FAMILY IS PUSHING ON GAS IN THAT SMALL WINDOW. WHEN THE CAR MOVES IT IS QUICKLY ACCELERATING STARTLING THE DRIVER.
Additional Notes:
WHEN ENGINE COLD AND SHIFTING INTO REVERSE IT WILL TAKE ABOUT 2 SECONDS FOR CAR TO START MOVING. MY FAMILY IS PUSHING ON GAS IN THAT SMALL WINDOW. WHEN THE CAR MOVES IT IS QUICKLY ACCELERATING STARTLING THE DRIVER.
Mfg Campaign: 11173104
Recall Date: Jan 30, 2019
Jaguar Land Rover North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 LAND ROVER DISCOVERY SPORT. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ABNORMAL FUEL ODOR. ALSO, WHILE IDLING, A PUDDLE OF FUEL COULD BE SEEN UNDERNEATH THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V087000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAND ROVER OF ALEXANDRIA (2712 DUKE ST, ALEXANDRIA, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER ALSO CONFIRMED THE LEAK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE PARTS SHOULD BE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,400. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 LAND ROVER DISCOVERY SPORT. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ABNORMAL FUEL ODOR. ALSO, WHILE IDLING, A PUDDLE OF FUEL COULD BE SEEN UNDERNEATH THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V087000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAND ROVER OF ALEXANDRIA (2712 DUKE ST, ALEXANDRIA, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER ALSO CONFIRMED THE LEAK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE PARTS SHOULD BE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,400. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 LAND ROVER DISCOVERY SPORT. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ABNORMAL FUEL ODOR. ALSO, WHILE IDLING, A PUDDLE OF FUEL COULD BE SEEN UNDERNEATH THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V087000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAND ROVER OF ALEXANDRIA (2712 DUKE ST, ALEXANDRIA, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER ALSO CONFIRMED THE LEAK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE PARTS SHOULD BE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,400. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11118083
Recall Date: Aug 6, 2018
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