Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC209
Recall Date: Apr 13, 2021
Consumer Complaints
394 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
PROBLEM WITH IDLE STOP/START SYSTEM-WHEN I STOP AT A LIGHT, THE ENGINE SHUTS OFF, WHEN I TRY TO ACCELERATE, I HEAR A LOUD GROAN SOUND, AND THE CAR SHUTTERS BEFORE EVENTUALLY MOVING FORWARD. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WAS TOLD THAT THE SOUND THEY HEARD WAS "NORMAL", BUT IF IT CONTINUED TRY TO GET A AUDIO RECORDING OF THE SOUNDS I WAS HEARING, AND THEY WOULD LOOK IN TO IT. RIDICULOUS! I HAVE SEEN AT LEAST 2 MORE COMPLAINTS FOR THIS SAME ISSUE. RIGHT NOW I TURN THE FUNCTION OFF AS SOON AS I GET IN THE VEHICLE, WHAT GOOD IS IT IF YOU CAN'T USE IT?
Corrective Action:
PROBLEM WITH IDLE STOP/START SYSTEM-WHEN I STOP AT A LIGHT, THE ENGINE SHUTS OFF, WHEN I TRY TO ACCELERATE, I HEAR A LOUD GROAN SOUND, AND THE CAR SHUTTERS BEFORE EVENTUALLY MOVING FORWARD. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WAS TOLD THAT THE SOUND THEY HEARD WAS "NORMAL", BUT IF IT CONTINUED TRY TO GET A AUDIO RECORDING OF THE SOUNDS I WAS HEARING, AND THEY WOULD LOOK IN TO IT. RIDICULOUS! I HAVE SEEN AT LEAST 2 MORE COMPLAINTS FOR THIS SAME ISSUE. RIGHT NOW I TURN THE FUNCTION OFF AS SOON AS I GET IN THE VEHICLE, WHAT GOOD IS IT IF YOU CAN'T USE IT?
Additional Notes:
PROBLEM WITH IDLE STOP/START SYSTEM-WHEN I STOP AT A LIGHT, THE ENGINE SHUTS OFF, WHEN I TRY TO ACCELERATE, I HEAR A LOUD GROAN SOUND, AND THE CAR SHUTTERS BEFORE EVENTUALLY MOVING FORWARD. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WAS TOLD THAT THE SOUND THEY HEARD WAS "NORMAL", BUT IF IT CONTINUED TRY TO GET A AUDIO RECORDING OF THE SOUNDS I WAS HEARING, AND THEY WOULD LOOK IN TO IT. RIDICULOUS! I HAVE SEEN AT LEAST 2 MORE COMPLAINTS FOR THIS SAME ISSUE. RIGHT NOW I TURN THE FUNCTION OFF AS SOON AS I GET IN THE VEHICLE, WHAT GOOD IS IT IF YOU CAN'T USE IT?
Mfg Campaign: 11278633
Recall Date: Nov 7, 2019
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
PROBLEM WITH IDLE STOP/START SYSTEM-WHEN I STOP AT A LIGHT, THE ENGINE SHUTS OFF, WHEN I TRY TO ACCELERATE, I HEAR A LOUD GROAN SOUND, AND THE CAR SHUTTERS BEFORE EVENTUALLY MOVING FORWARD. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WAS TOLD THAT THE SOUND THEY HEARD WAS "NORMAL", BUT IF IT CONTINUED TRY TO GET A AUDIO RECORDING OF THE SOUNDS I WAS HEARING, AND THEY WOULD LOOK IN TO IT. RIDICULOUS! I HAVE SEEN AT LEAST 2 MORE COMPLAINTS FOR THIS SAME ISSUE. RIGHT NOW I TURN THE FUNCTION OFF AS SOON AS I GET IN THE VEHICLE, WHAT GOOD IS IT IF YOU CAN'T USE IT?
Corrective Action:
PROBLEM WITH IDLE STOP/START SYSTEM-WHEN I STOP AT A LIGHT, THE ENGINE SHUTS OFF, WHEN I TRY TO ACCELERATE, I HEAR A LOUD GROAN SOUND, AND THE CAR SHUTTERS BEFORE EVENTUALLY MOVING FORWARD. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WAS TOLD THAT THE SOUND THEY HEARD WAS "NORMAL", BUT IF IT CONTINUED TRY TO GET A AUDIO RECORDING OF THE SOUNDS I WAS HEARING, AND THEY WOULD LOOK IN TO IT. RIDICULOUS! I HAVE SEEN AT LEAST 2 MORE COMPLAINTS FOR THIS SAME ISSUE. RIGHT NOW I TURN THE FUNCTION OFF AS SOON AS I GET IN THE VEHICLE, WHAT GOOD IS IT IF YOU CAN'T USE IT?
Additional Notes:
PROBLEM WITH IDLE STOP/START SYSTEM-WHEN I STOP AT A LIGHT, THE ENGINE SHUTS OFF, WHEN I TRY TO ACCELERATE, I HEAR A LOUD GROAN SOUND, AND THE CAR SHUTTERS BEFORE EVENTUALLY MOVING FORWARD. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WAS TOLD THAT THE SOUND THEY HEARD WAS "NORMAL", BUT IF IT CONTINUED TRY TO GET A AUDIO RECORDING OF THE SOUNDS I WAS HEARING, AND THEY WOULD LOOK IN TO IT. RIDICULOUS! I HAVE SEEN AT LEAST 2 MORE COMPLAINTS FOR THIS SAME ISSUE. RIGHT NOW I TURN THE FUNCTION OFF AS SOON AS I GET IN THE VEHICLE, WHAT GOOD IS IT IF YOU CAN'T USE IT?
Mfg Campaign: 11278633
Recall Date: Nov 7, 2019
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
VEHICLE PULLS SHARPLY AND ABRUPTLY TO THE RIGHT AT SPEEDS ABOVE 45-50. WHEN I TEST DROVE THE VEHICLE, I MENTIONED TO THE SALESMAN THAT I THOUGHT IT WAS PULLING TO THE RIGHT, OF COURSE HE DIDN'T FEEL IT, BUT WOULD HAVE IT CHECKED. AFTER PURCHASING THE VEHICLE IN APRIL, AND OWNING IT ABOUT 7 MONTHS, THIS PROBLEM IS WORSE. I TOOK IT BACK TO THE DEALERSHIP WHERE PURCHASED, AND WAS TOLD THIS WAS NORMAL DUE TO THE LANE KEEPING ASSIST FUNCTION. IF THIS IS THE CASE THIS IS DANGEROUS DUE TO THE FACT THAT IT IS A VERY SHARP AND ABRUPT PULL TO THE RIGHT, WITH NO WARNING.
Corrective Action:
VEHICLE PULLS SHARPLY AND ABRUPTLY TO THE RIGHT AT SPEEDS ABOVE 45-50. WHEN I TEST DROVE THE VEHICLE, I MENTIONED TO THE SALESMAN THAT I THOUGHT IT WAS PULLING TO THE RIGHT, OF COURSE HE DIDN'T FEEL IT, BUT WOULD HAVE IT CHECKED. AFTER PURCHASING THE VEHICLE IN APRIL, AND OWNING IT ABOUT 7 MONTHS, THIS PROBLEM IS WORSE. I TOOK IT BACK TO THE DEALERSHIP WHERE PURCHASED, AND WAS TOLD THIS WAS NORMAL DUE TO THE LANE KEEPING ASSIST FUNCTION. IF THIS IS THE CASE THIS IS DANGEROUS DUE TO THE FACT THAT IT IS A VERY SHARP AND ABRUPT PULL TO THE RIGHT, WITH NO WARNING.
Additional Notes:
VEHICLE PULLS SHARPLY AND ABRUPTLY TO THE RIGHT AT SPEEDS ABOVE 45-50. WHEN I TEST DROVE THE VEHICLE, I MENTIONED TO THE SALESMAN THAT I THOUGHT IT WAS PULLING TO THE RIGHT, OF COURSE HE DIDN'T FEEL IT, BUT WOULD HAVE IT CHECKED. AFTER PURCHASING THE VEHICLE IN APRIL, AND OWNING IT ABOUT 7 MONTHS, THIS PROBLEM IS WORSE. I TOOK IT BACK TO THE DEALERSHIP WHERE PURCHASED, AND WAS TOLD THIS WAS NORMAL DUE TO THE LANE KEEPING ASSIST FUNCTION. IF THIS IS THE CASE THIS IS DANGEROUS DUE TO THE FACT THAT IT IS A VERY SHARP AND ABRUPT PULL TO THE RIGHT, WITH NO WARNING.
Mfg Campaign: 11278635
Recall Date: Nov 7, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FEW MINUTES TO LISTEN TO THE NOISE. ABOUT A WEEK AND HALF AGO I GOT AN REPLY TO AN EMAIL TELLING ME TO HOLD OFF ON THAT, BECAUSE ANOTHER CAR HAS COME INTO THE DEALERSHIP WITH THE SAME PROBLEM. I WAS TOLD THEY WILL CONTACT ME WHEN THEY FIGURE OUT WHAT IT IS. THIS PROBLEM HAD BEEN GOING ON WORKING ON 5 MONTHS NOW.
Corrective Action:
I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FEW MINUTES TO LISTEN TO THE NOISE. ABOUT A WEEK AND HALF AGO I GOT AN REPLY TO AN EMAIL TELLING ME TO HOLD OFF ON THAT, BECAUSE ANOTHER CAR HAS COME INTO THE DEALERSHIP WITH THE SAME PROBLEM. I WAS TOLD THEY WILL CONTACT ME WHEN THEY FIGURE OUT WHAT IT IS. THIS PROBLEM HAD BEEN GOING ON WORKING ON 5 MONTHS NOW.
Additional Notes:
I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FEW MINUTES TO LISTEN TO THE NOISE. ABOUT A WEEK AND HALF AGO I GOT AN REPLY TO AN EMAIL TELLING ME TO HOLD OFF ON THAT, BECAUSE ANOTHER CAR HAS COME INTO THE DEALERSHIP WITH THE SAME PROBLEM. I WAS TOLD THEY WILL CONTACT ME WHEN THEY FIGURE OUT WHAT IT IS. THIS PROBLEM HAD BEEN GOING ON WORKING ON 5 MONTHS NOW.
Mfg Campaign: 11276852
Recall Date: Oct 29, 2019
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FEW MINUTES TO LISTEN TO THE NOISE. ABOUT A WEEK AND HALF AGO I GOT AN REPLY TO AN EMAIL TELLING ME TO HOLD OFF ON THAT, BECAUSE ANOTHER CAR HAS COME INTO THE DEALERSHIP WITH THE SAME PROBLEM. I WAS TOLD THEY WILL CONTACT ME WHEN THEY FIGURE OUT WHAT IT IS. THIS PROBLEM HAD BEEN GOING ON WORKING ON 5 MONTHS NOW.
Corrective Action:
I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FEW MINUTES TO LISTEN TO THE NOISE. ABOUT A WEEK AND HALF AGO I GOT AN REPLY TO AN EMAIL TELLING ME TO HOLD OFF ON THAT, BECAUSE ANOTHER CAR HAS COME INTO THE DEALERSHIP WITH THE SAME PROBLEM. I WAS TOLD THEY WILL CONTACT ME WHEN THEY FIGURE OUT WHAT IT IS. THIS PROBLEM HAD BEEN GOING ON WORKING ON 5 MONTHS NOW.
Additional Notes:
I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FEW MINUTES TO LISTEN TO THE NOISE. ABOUT A WEEK AND HALF AGO I GOT AN REPLY TO AN EMAIL TELLING ME TO HOLD OFF ON THAT, BECAUSE ANOTHER CAR HAS COME INTO THE DEALERSHIP WITH THE SAME PROBLEM. I WAS TOLD THEY WILL CONTACT ME WHEN THEY FIGURE OUT WHAT IT IS. THIS PROBLEM HAD BEEN GOING ON WORKING ON 5 MONTHS NOW.
Mfg Campaign: 11276852
Recall Date: Oct 29, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FEW MINUTES TO LISTEN TO THE NOISE. ABOUT A WEEK AND HALF AGO I GOT AN REPLY TO AN EMAIL TELLING ME TO HOLD OFF ON THAT, BECAUSE ANOTHER CAR HAS COME INTO THE DEALERSHIP WITH THE SAME PROBLEM. I WAS TOLD THEY WILL CONTACT ME WHEN THEY FIGURE OUT WHAT IT IS. THIS PROBLEM HAD BEEN GOING ON WORKING ON 5 MONTHS NOW.
Corrective Action:
I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FEW MINUTES TO LISTEN TO THE NOISE. ABOUT A WEEK AND HALF AGO I GOT AN REPLY TO AN EMAIL TELLING ME TO HOLD OFF ON THAT, BECAUSE ANOTHER CAR HAS COME INTO THE DEALERSHIP WITH THE SAME PROBLEM. I WAS TOLD THEY WILL CONTACT ME WHEN THEY FIGURE OUT WHAT IT IS. THIS PROBLEM HAD BEEN GOING ON WORKING ON 5 MONTHS NOW.
Additional Notes:
I BOUGHT THE CAR IN MAY 2020. I FIRST REPORTED THE PROBLEM IN JULY. IT HAS SOMETHING TO DO WITH THE IDLE STOP AND GO FEATURE, AS IT ONLY HAPPENS WHEN THIS IT IS BEING USED. WHEN I COME TO STOPS AT RED LIGHTS AND STOP SIGNS. EVERYTHING SHUTS DOWN. WHEN I RELEASE MY FEET OFF THE BREAKS THE CAR MAKES A DULL QUAKE LIKE NOISE. I HAVE HAD THE CAR IN THE SHOP AT THE DEALERSHIP FOR 7 DAYS ALREADY. THEY CHANGED THE BREAK BOOSTER THINKING IT WAS THE PROBLEM, BUT IT WAS NOT. I HAVE BEEN TRYING TO SCHEDULE SOMEONE AT THE DEALERSHIP TO RIDE WITH ME FOR A FEW MINUTES TO LISTEN TO THE NOISE. ABOUT A WEEK AND HALF AGO I GOT AN REPLY TO AN EMAIL TELLING ME TO HOLD OFF ON THAT, BECAUSE ANOTHER CAR HAS COME INTO THE DEALERSHIP WITH THE SAME PROBLEM. I WAS TOLD THEY WILL CONTACT ME WHEN THEY FIGURE OUT WHAT IT IS. THIS PROBLEM HAD BEEN GOING ON WORKING ON 5 MONTHS NOW.
Mfg Campaign: 11276852
Recall Date: Oct 29, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO THE RIGHT. IT CAUSES THE VEHICLE TO BEGIN TO VEER OFF THE ROAD. ON TWO OCCASIONS THE DEALER, KIA OF IRVINE, TOLD ME THEY DID NOT HAVE THE EQUIPMENT FO FIX THIS PROBLEM.
Corrective Action:
THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO THE RIGHT. IT CAUSES THE VEHICLE TO BEGIN TO VEER OFF THE ROAD. ON TWO OCCASIONS THE DEALER, KIA OF IRVINE, TOLD ME THEY DID NOT HAVE THE EQUIPMENT FO FIX THIS PROBLEM.
Additional Notes:
THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO THE RIGHT. IT CAUSES THE VEHICLE TO BEGIN TO VEER OFF THE ROAD. ON TWO OCCASIONS THE DEALER, KIA OF IRVINE, TOLD ME THEY DID NOT HAVE THE EQUIPMENT FO FIX THIS PROBLEM.
Mfg Campaign: 11268199
Recall Date: Oct 13, 2019
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO THE RIGHT. IT CAUSES THE VEHICLE TO BEGIN TO VEER OFF THE ROAD. ON TWO OCCASIONS THE DEALER, KIA OF IRVINE, TOLD ME THEY DID NOT HAVE THE EQUIPMENT FO FIX THIS PROBLEM.
Corrective Action:
THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO THE RIGHT. IT CAUSES THE VEHICLE TO BEGIN TO VEER OFF THE ROAD. ON TWO OCCASIONS THE DEALER, KIA OF IRVINE, TOLD ME THEY DID NOT HAVE THE EQUIPMENT FO FIX THIS PROBLEM.
Additional Notes:
THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO THE RIGHT. IT CAUSES THE VEHICLE TO BEGIN TO VEER OFF THE ROAD. ON TWO OCCASIONS THE DEALER, KIA OF IRVINE, TOLD ME THEY DID NOT HAVE THE EQUIPMENT FO FIX THIS PROBLEM.
Mfg Campaign: 11268199
Recall Date: Oct 13, 2019
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO THE RIGHT. IT CAUSES THE VEHICLE TO BEGIN TO VEER OFF THE ROAD. ON TWO OCCASIONS THE DEALER, KIA OF IRVINE, TOLD ME THEY DID NOT HAVE THE EQUIPMENT FO FIX THIS PROBLEM.
Corrective Action:
THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO THE RIGHT. IT CAUSES THE VEHICLE TO BEGIN TO VEER OFF THE ROAD. ON TWO OCCASIONS THE DEALER, KIA OF IRVINE, TOLD ME THEY DID NOT HAVE THE EQUIPMENT FO FIX THIS PROBLEM.
Additional Notes:
THE IDLE STOP - START SYSTEM SEEMS TO BE BROKEN. WHENEVER I PULL UP TO A LIGHT AND STOP THE ENGINE SHUTS OFF. THEN, WHEN I TRY TO ACCELERATE THE ENGINE STARTS BUT THE CALIBERS LOCK UP ON THE DISC CREATING A LOUD GROANING SOUND. IT CAUSES THE CAR TO SHUTTER AND BARELY GO FORWARD. ADDITIONALLY, THE CAR CONSISTENTLY PULLS TO THE RIGHT. IT CAUSES THE VEHICLE TO BEGIN TO VEER OFF THE ROAD. ON TWO OCCASIONS THE DEALER, KIA OF IRVINE, TOLD ME THEY DID NOT HAVE THE EQUIPMENT FO FIX THIS PROBLEM.
Mfg Campaign: 11268199
Recall Date: Oct 13, 2019
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.
Corrective Action:
PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.
Additional Notes:
PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.
Mfg Campaign: 11230612
Recall Date: Jul 9, 2019
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.
Corrective Action:
PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.
Additional Notes:
PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.
Mfg Campaign: 11230612
Recall Date: Jul 9, 2019
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.
Corrective Action:
PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.
Additional Notes:
PULLS TO THE RIGHT AT HIGHWAY SPEED - APPROX 45MPH. SEVERE ALIGNMENT PROBLEM. DEALER TOLD ME THAT THEY DID HAVE A NEW-ENOUGH MACHINE TO ALIGN THE CAR. HOW CAN KIA OF IRVINE, NOT HAVE THE PROPER EQUIPMENT TO FIX THE CARS THEY SELL? INSIDE REAR COWLING THAT GOES AROUND THE SMALL PORTAL WINDOW ON THE RIGHT WAS WARPED FROM THE FACTORY. CAR WAS NOT MOVING. GOT A REPLACEMENT PART; HOWEVER, IT WAS A POOR INSTALL JOB AND THE FRONT PART OF THE COWLING DOES NOT ALIGN WELL WITH ITS LOWER CONNECT PIECE. RIGHT FRONT TIRE IS BECOMING SEVERELY WORN BECAUSE OF ALIGNMENT ISSUE THAT CAN'T BE FIXED. EXTERIOR PLASTIC COVER ON LEFT-SIDE A-FRAME PILLAR CAME FROM THE FACTORY SCRATCHED AND LOSE. KIA OF IRVINE WILL NOT FIX IT - THEY ONLY WANT TO BUFF THE PLASTIC. NOT A PROPER FIX BECAUSE THE PART IS STILL LOSE.
Mfg Campaign: 11230612
Recall Date: Jul 9, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNED A 2020 KIA SOUL. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE VEHICLE WAS TOTALED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED 10 DAYS AFTER THE VEHICLE WAS PURCHASED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 600. THE VIN WAS INVALID. *BF
Corrective Action:
TL* THE CONTACT OWNED A 2020 KIA SOUL. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE VEHICLE WAS TOTALED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED 10 DAYS AFTER THE VEHICLE WAS PURCHASED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 600. THE VIN WAS INVALID. *BF
Additional Notes:
TL* THE CONTACT OWNED A 2020 KIA SOUL. WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED AS THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, THE ENGINE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE VEHICLE WAS TOTALED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED 10 DAYS AFTER THE VEHICLE WAS PURCHASED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 600. THE VIN WAS INVALID. *BF
Mfg Campaign: 11221793
Recall Date: Jun 21, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I LEARNED THE CAR HORN ON MY 2020 KIA SOUL DID NOT WORK WHILE ON A HIGHWAY AND CLOSE TO BEING IN AN ACCIDENT. I TRIED TO USE HORN TO ALERT THE OTHER DRIVER AND IT FAILED. I CONTACTED DEALER SERVICE DEPT FOR ASSISTANCE AND HAD TO SCHEDULE A SERVICE APPOINTMENT AND THEY ADVISED ME THE HORN SYSTEM FAILED AND SENT ME HOME WITH MY CAR AND NO HORN. I COMPLAINED TO THE SERVICE MGR AND THEY GAVE A LOANER AND TOOK MY CAR BACK TO THEIR SERVICE AREA UNTIL THE PARTS COME IN. THEY ADVISED ME THAT THE PART WILL TAKE 4 WEEKS TO COME IN, THEY CAN'T TAKE THE PART FROM THE OTHER 2020 SOUL ON THE LOT AS THEY ALL HAVE THE SAME FAILED HORN SYSTEM.
Corrective Action:
I LEARNED THE CAR HORN ON MY 2020 KIA SOUL DID NOT WORK WHILE ON A HIGHWAY AND CLOSE TO BEING IN AN ACCIDENT. I TRIED TO USE HORN TO ALERT THE OTHER DRIVER AND IT FAILED. I CONTACTED DEALER SERVICE DEPT FOR ASSISTANCE AND HAD TO SCHEDULE A SERVICE APPOINTMENT AND THEY ADVISED ME THE HORN SYSTEM FAILED AND SENT ME HOME WITH MY CAR AND NO HORN. I COMPLAINED TO THE SERVICE MGR AND THEY GAVE A LOANER AND TOOK MY CAR BACK TO THEIR SERVICE AREA UNTIL THE PARTS COME IN. THEY ADVISED ME THAT THE PART WILL TAKE 4 WEEKS TO COME IN, THEY CAN'T TAKE THE PART FROM THE OTHER 2020 SOUL ON THE LOT AS THEY ALL HAVE THE SAME FAILED HORN SYSTEM.
Additional Notes:
I LEARNED THE CAR HORN ON MY 2020 KIA SOUL DID NOT WORK WHILE ON A HIGHWAY AND CLOSE TO BEING IN AN ACCIDENT. I TRIED TO USE HORN TO ALERT THE OTHER DRIVER AND IT FAILED. I CONTACTED DEALER SERVICE DEPT FOR ASSISTANCE AND HAD TO SCHEDULE A SERVICE APPOINTMENT AND THEY ADVISED ME THE HORN SYSTEM FAILED AND SENT ME HOME WITH MY CAR AND NO HORN. I COMPLAINED TO THE SERVICE MGR AND THEY GAVE A LOANER AND TOOK MY CAR BACK TO THEIR SERVICE AREA UNTIL THE PARTS COME IN. THEY ADVISED ME THAT THE PART WILL TAKE 4 WEEKS TO COME IN, THEY CAN'T TAKE THE PART FROM THE OTHER 2020 SOUL ON THE LOT AS THEY ALL HAVE THE SAME FAILED HORN SYSTEM.
Mfg Campaign: 11221396
Recall Date: Jun 20, 2019
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