Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC209
Recall Date: Apr 13, 2021
Consumer Complaints
394 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE EXITING FREEWAY, TRANSMISSION FAILED TO SHIFT OUT OF 5TH GEAR (AUTOMATIC TRANSMISSION). AFTER STOPPING AT LIGHT, CAR FAILED TO SHIFT OUT OF 5TH GEAR. PULLED OFF ROAD STARTED AND STOPPED CAR (HOPING TO RESET TRANSMISSION) TRIED TO ENGAGE SPORT MODE TO MANUALLY SHIFT AND TRANSMISSION INDICATED 5TH GEAR AND WOULD NOT SHIFT. TURNED ENGINE OFF AND ON AGAIN, SHIFTED OUT OF SPORT MODE. TRANSMISSION SEEMED TO ENGAGE INTO LOWER GEAR, BUT SHIFTED BACK INTO 5TH GEAR WHILE CLIMBING HILL. TURNED ENGINE OFF AND ON AGAIN, PUSHED ACCELERATOR TO THE FLOOR, TRANSMISSION REVVED AND MANAGED TO MAKE IT TO THE TOP OF HILL. WENT THROUGH 2 STOP LIGHTS AND 1 STOP SIGN (WHILE WATCHING FOR CROSS TRAFFIC). THIS WAS AT 11:00PM WITH NO TRAFFIC PRESENT. PULLED CAR INTO CARPORT PARKING SPACE. AGAIN TURNED CAR OFF AND ON AND WAS ABLE TO PUT INTO REVERSE AND THEN DRIVE WITH TRANSMISSION ENGAGING CORRECTLY. VERY FRIGHTENING! ROUTE FROM FREEWAY TO HOME IS NOT A VERY SAFE AREA AT NIGHT TO JUST STOP AND WAIT FOR ASSISTANCE.
Corrective Action:
WHILE EXITING FREEWAY, TRANSMISSION FAILED TO SHIFT OUT OF 5TH GEAR (AUTOMATIC TRANSMISSION). AFTER STOPPING AT LIGHT, CAR FAILED TO SHIFT OUT OF 5TH GEAR. PULLED OFF ROAD STARTED AND STOPPED CAR (HOPING TO RESET TRANSMISSION) TRIED TO ENGAGE SPORT MODE TO MANUALLY SHIFT AND TRANSMISSION INDICATED 5TH GEAR AND WOULD NOT SHIFT. TURNED ENGINE OFF AND ON AGAIN, SHIFTED OUT OF SPORT MODE. TRANSMISSION SEEMED TO ENGAGE INTO LOWER GEAR, BUT SHIFTED BACK INTO 5TH GEAR WHILE CLIMBING HILL. TURNED ENGINE OFF AND ON AGAIN, PUSHED ACCELERATOR TO THE FLOOR, TRANSMISSION REVVED AND MANAGED TO MAKE IT TO THE TOP OF HILL. WENT THROUGH 2 STOP LIGHTS AND 1 STOP SIGN (WHILE WATCHING FOR CROSS TRAFFIC). THIS WAS AT 11:00PM WITH NO TRAFFIC PRESENT. PULLED CAR INTO CARPORT PARKING SPACE. AGAIN TURNED CAR OFF AND ON AND WAS ABLE TO PUT INTO REVERSE AND THEN DRIVE WITH TRANSMISSION ENGAGING CORRECTLY. VERY FRIGHTENING! ROUTE FROM FREEWAY TO HOME IS NOT A VERY SAFE AREA AT NIGHT TO JUST STOP AND WAIT FOR ASSISTANCE.
Additional Notes:
WHILE EXITING FREEWAY, TRANSMISSION FAILED TO SHIFT OUT OF 5TH GEAR (AUTOMATIC TRANSMISSION). AFTER STOPPING AT LIGHT, CAR FAILED TO SHIFT OUT OF 5TH GEAR. PULLED OFF ROAD STARTED AND STOPPED CAR (HOPING TO RESET TRANSMISSION) TRIED TO ENGAGE SPORT MODE TO MANUALLY SHIFT AND TRANSMISSION INDICATED 5TH GEAR AND WOULD NOT SHIFT. TURNED ENGINE OFF AND ON AGAIN, SHIFTED OUT OF SPORT MODE. TRANSMISSION SEEMED TO ENGAGE INTO LOWER GEAR, BUT SHIFTED BACK INTO 5TH GEAR WHILE CLIMBING HILL. TURNED ENGINE OFF AND ON AGAIN, PUSHED ACCELERATOR TO THE FLOOR, TRANSMISSION REVVED AND MANAGED TO MAKE IT TO THE TOP OF HILL. WENT THROUGH 2 STOP LIGHTS AND 1 STOP SIGN (WHILE WATCHING FOR CROSS TRAFFIC). THIS WAS AT 11:00PM WITH NO TRAFFIC PRESENT. PULLED CAR INTO CARPORT PARKING SPACE. AGAIN TURNED CAR OFF AND ON AND WAS ABLE TO PUT INTO REVERSE AND THEN DRIVE WITH TRANSMISSION ENGAGING CORRECTLY. VERY FRIGHTENING! ROUTE FROM FREEWAY TO HOME IS NOT A VERY SAFE AREA AT NIGHT TO JUST STOP AND WAIT FOR ASSISTANCE.
Mfg Campaign: 11375386
Recall Date: Nov 19, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2020 KIA SOUL. THE CONTACT STATED THAT AFTER STOPPING, THE VEHICLE SHIFTER WAS SWITCHED FROM REVERSE TO THE PARK POSITION. WHILE THE DRIVER WAS EXITING, THE VEHICLE ERRONEOUSLY DROVE FORWARD AND CRASHED INTO THE CARPORT POLL. DURING THE INCIDENT THE CONTACT WAS INJURED WHILE ATTEMPTING TO REENTER THE VEHICLE AND SUSTAINED BRUISING TO THE BODY AND A RIGHT ARM INJURY WHICH REQUIRED MEDICAL ATTENTION. A POLICE WAS REPORT WAS TAKEN AT THE SCENE. THE LOCAL DEALER KIA OF SANDUSKY LOCATION 7515 MILAN RD, SANDUSKY, OH 44870 WAS NOTIFIED OF THE INCIDENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000.
Corrective Action:
TL* THE CONTACT OWNS A 2020 KIA SOUL. THE CONTACT STATED THAT AFTER STOPPING, THE VEHICLE SHIFTER WAS SWITCHED FROM REVERSE TO THE PARK POSITION. WHILE THE DRIVER WAS EXITING, THE VEHICLE ERRONEOUSLY DROVE FORWARD AND CRASHED INTO THE CARPORT POLL. DURING THE INCIDENT THE CONTACT WAS INJURED WHILE ATTEMPTING TO REENTER THE VEHICLE AND SUSTAINED BRUISING TO THE BODY AND A RIGHT ARM INJURY WHICH REQUIRED MEDICAL ATTENTION. A POLICE WAS REPORT WAS TAKEN AT THE SCENE. THE LOCAL DEALER KIA OF SANDUSKY LOCATION 7515 MILAN RD, SANDUSKY, OH 44870 WAS NOTIFIED OF THE INCIDENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000.
Additional Notes:
TL* THE CONTACT OWNS A 2020 KIA SOUL. THE CONTACT STATED THAT AFTER STOPPING, THE VEHICLE SHIFTER WAS SWITCHED FROM REVERSE TO THE PARK POSITION. WHILE THE DRIVER WAS EXITING, THE VEHICLE ERRONEOUSLY DROVE FORWARD AND CRASHED INTO THE CARPORT POLL. DURING THE INCIDENT THE CONTACT WAS INJURED WHILE ATTEMPTING TO REENTER THE VEHICLE AND SUSTAINED BRUISING TO THE BODY AND A RIGHT ARM INJURY WHICH REQUIRED MEDICAL ATTENTION. A POLICE WAS REPORT WAS TAKEN AT THE SCENE. THE LOCAL DEALER KIA OF SANDUSKY LOCATION 7515 MILAN RD, SANDUSKY, OH 44870 WAS NOTIFIED OF THE INCIDENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,000.
Mfg Campaign: 11373020
Recall Date: Nov 4, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN I WAS IN THE MIDDLE OF DRIVING ON A BACK ROAD IN DOSWELL, VA, AFTER MAKING A TURN, THE RPM METER SHOT UP TO 4,000 BUT I WAS ONLY GOING 15 MPH. AS I TRIED ACCELERATING THE RPM METER KEPT SHOOTING UP EVEN HIGHER THAN NECESSARY AND THE ENGINE WAS MAKING A VERY LOUD NOISE LIKE I WAS DRIVING 85 MPH. I HAD THE CAR TOWED AND TAKEN TO KIA WHERE THEY SAID THEY HAVE TO REPLACE THE ENTIRE TRANSMISSION. I BOUGHT THIS CAR TWO MONTHS AGO AND IT ONLY HAS 1,900 MILES. IT HAS BEEN IN THE SHOP FOR A WEEK NOW AND KIA HAS BEEN VERY UNHELPFUL IN THIS PROCESS AND HAVE BEEN VERY POOR WITH COMMUNICATION ABOUT MY VEHICLE. WHEN I CALLED THIS MORNING, THE TECHNICIAN SAID HE CURRENTLY HAS 20 MORE KIA SOULS IN THE SHOP THAT NEED NEW TRANSMISSIONS AND HE DOESN'T KNOW WHEN I'LL HAVE MY CAR BACK. I DON'T PLAN ON BUYING FROM KIA IN THE FUTURE.
Corrective Action:
WHEN I WAS IN THE MIDDLE OF DRIVING ON A BACK ROAD IN DOSWELL, VA, AFTER MAKING A TURN, THE RPM METER SHOT UP TO 4,000 BUT I WAS ONLY GOING 15 MPH. AS I TRIED ACCELERATING THE RPM METER KEPT SHOOTING UP EVEN HIGHER THAN NECESSARY AND THE ENGINE WAS MAKING A VERY LOUD NOISE LIKE I WAS DRIVING 85 MPH. I HAD THE CAR TOWED AND TAKEN TO KIA WHERE THEY SAID THEY HAVE TO REPLACE THE ENTIRE TRANSMISSION. I BOUGHT THIS CAR TWO MONTHS AGO AND IT ONLY HAS 1,900 MILES. IT HAS BEEN IN THE SHOP FOR A WEEK NOW AND KIA HAS BEEN VERY UNHELPFUL IN THIS PROCESS AND HAVE BEEN VERY POOR WITH COMMUNICATION ABOUT MY VEHICLE. WHEN I CALLED THIS MORNING, THE TECHNICIAN SAID HE CURRENTLY HAS 20 MORE KIA SOULS IN THE SHOP THAT NEED NEW TRANSMISSIONS AND HE DOESN'T KNOW WHEN I'LL HAVE MY CAR BACK. I DON'T PLAN ON BUYING FROM KIA IN THE FUTURE.
Additional Notes:
WHEN I WAS IN THE MIDDLE OF DRIVING ON A BACK ROAD IN DOSWELL, VA, AFTER MAKING A TURN, THE RPM METER SHOT UP TO 4,000 BUT I WAS ONLY GOING 15 MPH. AS I TRIED ACCELERATING THE RPM METER KEPT SHOOTING UP EVEN HIGHER THAN NECESSARY AND THE ENGINE WAS MAKING A VERY LOUD NOISE LIKE I WAS DRIVING 85 MPH. I HAD THE CAR TOWED AND TAKEN TO KIA WHERE THEY SAID THEY HAVE TO REPLACE THE ENTIRE TRANSMISSION. I BOUGHT THIS CAR TWO MONTHS AGO AND IT ONLY HAS 1,900 MILES. IT HAS BEEN IN THE SHOP FOR A WEEK NOW AND KIA HAS BEEN VERY UNHELPFUL IN THIS PROCESS AND HAVE BEEN VERY POOR WITH COMMUNICATION ABOUT MY VEHICLE. WHEN I CALLED THIS MORNING, THE TECHNICIAN SAID HE CURRENTLY HAS 20 MORE KIA SOULS IN THE SHOP THAT NEED NEW TRANSMISSIONS AND HE DOESN'T KNOW WHEN I'LL HAVE MY CAR BACK. I DON'T PLAN ON BUYING FROM KIA IN THE FUTURE.
Mfg Campaign: 11366375
Recall Date: Oct 26, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2020 KIA SOUL PURCHASED IN MARCH OF 2020. VEHICLE STARTED TO DEVELOP A MILD "TICKING" NOISE FROM THE ENGINE COMPARTMENT THAT PROGRESSIVELY BECAME WORSE AND WORSE AT THE END OF OCTOBER 2020. ON 10/11/2020, THE VEHICLE DEVELOPED A CONSIDERABLE GRINDING/CLICKING NOISE FROM THE ENGINE COMPARTMENT, BUT WAS STILL DRIVABLE. WE WERE STOPPED AT A STOPLIGHT THAT AFTERNOON WHEN THE VEHICLE ATTEMPTED TO LURCH FORWARD, BUT WAS STOPPED BY THE BRAKES BEING APPLIED. THE VEHICLE MADE A SCREECHING NOISE VERY BRIEFLY, AND DIED. VEHICLE WAS NOT ABLE TO BE RESTARTED, AND HAD TO BE PUSHED TO A PARKING LOT. ON ATTEMPTING TO RESTART THE VEHICLE A FEW MINUTES LATER, THE ENGINE TURNED OVER, MADE SOME VERY CONSIDERABLE GRINDING NOISES AND SHUT OFF AGAIN. ALL DASH INDICATOR LIGHTS WERE ILLUMINATED. KIA ROADSIDE TOWED TO A DEALERSHIP, AND I HAVE NOT HEARD FROM THEM AT ALL. I HAVE CALLED 2-3 TIMES, AND WAS ONLY TOLD TODAY BY A SECRETARY THAT IT APPEARED THE VEHICLE NEEDS A WHOLE NEW MOTOR. I STILL HAVE NOT BEEN DIRECTLY COMMUNICATED WITH BY THE SERVICE ADVISOR. HAD THIS FAILURE OCCURRED ON THE FREEWAY AT SPEEDS, THE END RESULT COULD HAVE BEEN VERY DIFFERENT.
Corrective Action:
2020 KIA SOUL PURCHASED IN MARCH OF 2020. VEHICLE STARTED TO DEVELOP A MILD "TICKING" NOISE FROM THE ENGINE COMPARTMENT THAT PROGRESSIVELY BECAME WORSE AND WORSE AT THE END OF OCTOBER 2020. ON 10/11/2020, THE VEHICLE DEVELOPED A CONSIDERABLE GRINDING/CLICKING NOISE FROM THE ENGINE COMPARTMENT, BUT WAS STILL DRIVABLE. WE WERE STOPPED AT A STOPLIGHT THAT AFTERNOON WHEN THE VEHICLE ATTEMPTED TO LURCH FORWARD, BUT WAS STOPPED BY THE BRAKES BEING APPLIED. THE VEHICLE MADE A SCREECHING NOISE VERY BRIEFLY, AND DIED. VEHICLE WAS NOT ABLE TO BE RESTARTED, AND HAD TO BE PUSHED TO A PARKING LOT. ON ATTEMPTING TO RESTART THE VEHICLE A FEW MINUTES LATER, THE ENGINE TURNED OVER, MADE SOME VERY CONSIDERABLE GRINDING NOISES AND SHUT OFF AGAIN. ALL DASH INDICATOR LIGHTS WERE ILLUMINATED. KIA ROADSIDE TOWED TO A DEALERSHIP, AND I HAVE NOT HEARD FROM THEM AT ALL. I HAVE CALLED 2-3 TIMES, AND WAS ONLY TOLD TODAY BY A SECRETARY THAT IT APPEARED THE VEHICLE NEEDS A WHOLE NEW MOTOR. I STILL HAVE NOT BEEN DIRECTLY COMMUNICATED WITH BY THE SERVICE ADVISOR. HAD THIS FAILURE OCCURRED ON THE FREEWAY AT SPEEDS, THE END RESULT COULD HAVE BEEN VERY DIFFERENT.
Additional Notes:
2020 KIA SOUL PURCHASED IN MARCH OF 2020. VEHICLE STARTED TO DEVELOP A MILD "TICKING" NOISE FROM THE ENGINE COMPARTMENT THAT PROGRESSIVELY BECAME WORSE AND WORSE AT THE END OF OCTOBER 2020. ON 10/11/2020, THE VEHICLE DEVELOPED A CONSIDERABLE GRINDING/CLICKING NOISE FROM THE ENGINE COMPARTMENT, BUT WAS STILL DRIVABLE. WE WERE STOPPED AT A STOPLIGHT THAT AFTERNOON WHEN THE VEHICLE ATTEMPTED TO LURCH FORWARD, BUT WAS STOPPED BY THE BRAKES BEING APPLIED. THE VEHICLE MADE A SCREECHING NOISE VERY BRIEFLY, AND DIED. VEHICLE WAS NOT ABLE TO BE RESTARTED, AND HAD TO BE PUSHED TO A PARKING LOT. ON ATTEMPTING TO RESTART THE VEHICLE A FEW MINUTES LATER, THE ENGINE TURNED OVER, MADE SOME VERY CONSIDERABLE GRINDING NOISES AND SHUT OFF AGAIN. ALL DASH INDICATOR LIGHTS WERE ILLUMINATED. KIA ROADSIDE TOWED TO A DEALERSHIP, AND I HAVE NOT HEARD FROM THEM AT ALL. I HAVE CALLED 2-3 TIMES, AND WAS ONLY TOLD TODAY BY A SECRETARY THAT IT APPEARED THE VEHICLE NEEDS A WHOLE NEW MOTOR. I STILL HAVE NOT BEEN DIRECTLY COMMUNICATED WITH BY THE SERVICE ADVISOR. HAD THIS FAILURE OCCURRED ON THE FREEWAY AT SPEEDS, THE END RESULT COULD HAVE BEEN VERY DIFFERENT.
Mfg Campaign: 11365951
Recall Date: Oct 23, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
2020 KIA SOUL PURCHASED IN MARCH OF 2020. VEHICLE STARTED TO DEVELOP A MILD "TICKING" NOISE FROM THE ENGINE COMPARTMENT THAT PROGRESSIVELY BECAME WORSE AND WORSE AT THE END OF OCTOBER 2020. ON 10/11/2020, THE VEHICLE DEVELOPED A CONSIDERABLE GRINDING/CLICKING NOISE FROM THE ENGINE COMPARTMENT, BUT WAS STILL DRIVABLE. WE WERE STOPPED AT A STOPLIGHT THAT AFTERNOON WHEN THE VEHICLE ATTEMPTED TO LURCH FORWARD, BUT WAS STOPPED BY THE BRAKES BEING APPLIED. THE VEHICLE MADE A SCREECHING NOISE VERY BRIEFLY, AND DIED. VEHICLE WAS NOT ABLE TO BE RESTARTED, AND HAD TO BE PUSHED TO A PARKING LOT. ON ATTEMPTING TO RESTART THE VEHICLE A FEW MINUTES LATER, THE ENGINE TURNED OVER, MADE SOME VERY CONSIDERABLE GRINDING NOISES AND SHUT OFF AGAIN. ALL DASH INDICATOR LIGHTS WERE ILLUMINATED. KIA ROADSIDE TOWED TO A DEALERSHIP, AND I HAVE NOT HEARD FROM THEM AT ALL. I HAVE CALLED 2-3 TIMES, AND WAS ONLY TOLD TODAY BY A SECRETARY THAT IT APPEARED THE VEHICLE NEEDS A WHOLE NEW MOTOR. I STILL HAVE NOT BEEN DIRECTLY COMMUNICATED WITH BY THE SERVICE ADVISOR. HAD THIS FAILURE OCCURRED ON THE FREEWAY AT SPEEDS, THE END RESULT COULD HAVE BEEN VERY DIFFERENT.
Corrective Action:
2020 KIA SOUL PURCHASED IN MARCH OF 2020. VEHICLE STARTED TO DEVELOP A MILD "TICKING" NOISE FROM THE ENGINE COMPARTMENT THAT PROGRESSIVELY BECAME WORSE AND WORSE AT THE END OF OCTOBER 2020. ON 10/11/2020, THE VEHICLE DEVELOPED A CONSIDERABLE GRINDING/CLICKING NOISE FROM THE ENGINE COMPARTMENT, BUT WAS STILL DRIVABLE. WE WERE STOPPED AT A STOPLIGHT THAT AFTERNOON WHEN THE VEHICLE ATTEMPTED TO LURCH FORWARD, BUT WAS STOPPED BY THE BRAKES BEING APPLIED. THE VEHICLE MADE A SCREECHING NOISE VERY BRIEFLY, AND DIED. VEHICLE WAS NOT ABLE TO BE RESTARTED, AND HAD TO BE PUSHED TO A PARKING LOT. ON ATTEMPTING TO RESTART THE VEHICLE A FEW MINUTES LATER, THE ENGINE TURNED OVER, MADE SOME VERY CONSIDERABLE GRINDING NOISES AND SHUT OFF AGAIN. ALL DASH INDICATOR LIGHTS WERE ILLUMINATED. KIA ROADSIDE TOWED TO A DEALERSHIP, AND I HAVE NOT HEARD FROM THEM AT ALL. I HAVE CALLED 2-3 TIMES, AND WAS ONLY TOLD TODAY BY A SECRETARY THAT IT APPEARED THE VEHICLE NEEDS A WHOLE NEW MOTOR. I STILL HAVE NOT BEEN DIRECTLY COMMUNICATED WITH BY THE SERVICE ADVISOR. HAD THIS FAILURE OCCURRED ON THE FREEWAY AT SPEEDS, THE END RESULT COULD HAVE BEEN VERY DIFFERENT.
Additional Notes:
2020 KIA SOUL PURCHASED IN MARCH OF 2020. VEHICLE STARTED TO DEVELOP A MILD "TICKING" NOISE FROM THE ENGINE COMPARTMENT THAT PROGRESSIVELY BECAME WORSE AND WORSE AT THE END OF OCTOBER 2020. ON 10/11/2020, THE VEHICLE DEVELOPED A CONSIDERABLE GRINDING/CLICKING NOISE FROM THE ENGINE COMPARTMENT, BUT WAS STILL DRIVABLE. WE WERE STOPPED AT A STOPLIGHT THAT AFTERNOON WHEN THE VEHICLE ATTEMPTED TO LURCH FORWARD, BUT WAS STOPPED BY THE BRAKES BEING APPLIED. THE VEHICLE MADE A SCREECHING NOISE VERY BRIEFLY, AND DIED. VEHICLE WAS NOT ABLE TO BE RESTARTED, AND HAD TO BE PUSHED TO A PARKING LOT. ON ATTEMPTING TO RESTART THE VEHICLE A FEW MINUTES LATER, THE ENGINE TURNED OVER, MADE SOME VERY CONSIDERABLE GRINDING NOISES AND SHUT OFF AGAIN. ALL DASH INDICATOR LIGHTS WERE ILLUMINATED. KIA ROADSIDE TOWED TO A DEALERSHIP, AND I HAVE NOT HEARD FROM THEM AT ALL. I HAVE CALLED 2-3 TIMES, AND WAS ONLY TOLD TODAY BY A SECRETARY THAT IT APPEARED THE VEHICLE NEEDS A WHOLE NEW MOTOR. I STILL HAVE NOT BEEN DIRECTLY COMMUNICATED WITH BY THE SERVICE ADVISOR. HAD THIS FAILURE OCCURRED ON THE FREEWAY AT SPEEDS, THE END RESULT COULD HAVE BEEN VERY DIFFERENT.
Mfg Campaign: 11365951
Recall Date: Oct 23, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THIS 2020 KIA SOUL HAS A CVT TRANSMISSION. IT HAS NOW FAILED TWICE WITH ONLY 1400 OR SO MILES ON THE CAR. THE FIRST FAILURE OCCURRED ON THE HIGHWAY, APPROXIMATELY 100 MILES FROM OUR HOME. THE SECOND OCCURRED ON STREETS BY MY HOUSE, DIRECTLY BY A SCHOOL IN A SCHOOL ZONE. THE CAR FAILED TO DRIVE MULTIPLE TIMES, AND THE TRANSMISSION FAILED. THIS IS AN UNSAFE VEHICLE AND KIA WILL NOT EVEN SPEAK WITH ME. THE DEALERSHIP WILL NOT ASSIST EITHER. THE CAR WAS IN THE SHOP FOR 14 DAYS, WITH ONLY A LOANER FOR 7, AND NOW IT IS DEAD A SHORT TIME LATER. THIS VEHICLE IS UNSAFE TO BE DRIVEN. IT WAS PURCHASED NEW.
Corrective Action:
THIS 2020 KIA SOUL HAS A CVT TRANSMISSION. IT HAS NOW FAILED TWICE WITH ONLY 1400 OR SO MILES ON THE CAR. THE FIRST FAILURE OCCURRED ON THE HIGHWAY, APPROXIMATELY 100 MILES FROM OUR HOME. THE SECOND OCCURRED ON STREETS BY MY HOUSE, DIRECTLY BY A SCHOOL IN A SCHOOL ZONE. THE CAR FAILED TO DRIVE MULTIPLE TIMES, AND THE TRANSMISSION FAILED. THIS IS AN UNSAFE VEHICLE AND KIA WILL NOT EVEN SPEAK WITH ME. THE DEALERSHIP WILL NOT ASSIST EITHER. THE CAR WAS IN THE SHOP FOR 14 DAYS, WITH ONLY A LOANER FOR 7, AND NOW IT IS DEAD A SHORT TIME LATER. THIS VEHICLE IS UNSAFE TO BE DRIVEN. IT WAS PURCHASED NEW.
Additional Notes:
THIS 2020 KIA SOUL HAS A CVT TRANSMISSION. IT HAS NOW FAILED TWICE WITH ONLY 1400 OR SO MILES ON THE CAR. THE FIRST FAILURE OCCURRED ON THE HIGHWAY, APPROXIMATELY 100 MILES FROM OUR HOME. THE SECOND OCCURRED ON STREETS BY MY HOUSE, DIRECTLY BY A SCHOOL IN A SCHOOL ZONE. THE CAR FAILED TO DRIVE MULTIPLE TIMES, AND THE TRANSMISSION FAILED. THIS IS AN UNSAFE VEHICLE AND KIA WILL NOT EVEN SPEAK WITH ME. THE DEALERSHIP WILL NOT ASSIST EITHER. THE CAR WAS IN THE SHOP FOR 14 DAYS, WITH ONLY A LOANER FOR 7, AND NOW IT IS DEAD A SHORT TIME LATER. THIS VEHICLE IS UNSAFE TO BE DRIVEN. IT WAS PURCHASED NEW.
Mfg Campaign: 11365437
Recall Date: Oct 20, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS 2020 KIA SOUL HAS A CVT TRANSMISSION. IT HAS NOW FAILED TWICE WITH ONLY 1400 OR SO MILES ON THE CAR. THE FIRST FAILURE OCCURRED ON THE HIGHWAY, APPROXIMATELY 100 MILES FROM OUR HOME. THE SECOND OCCURRED ON STREETS BY MY HOUSE, DIRECTLY BY A SCHOOL IN A SCHOOL ZONE. THE CAR FAILED TO DRIVE MULTIPLE TIMES, AND THE TRANSMISSION FAILED. THIS IS AN UNSAFE VEHICLE AND KIA WILL NOT EVEN SPEAK WITH ME. THE DEALERSHIP WILL NOT ASSIST EITHER. THE CAR WAS IN THE SHOP FOR 14 DAYS, WITH ONLY A LOANER FOR 7, AND NOW IT IS DEAD A SHORT TIME LATER. THIS VEHICLE IS UNSAFE TO BE DRIVEN. IT WAS PURCHASED NEW.
Corrective Action:
THIS 2020 KIA SOUL HAS A CVT TRANSMISSION. IT HAS NOW FAILED TWICE WITH ONLY 1400 OR SO MILES ON THE CAR. THE FIRST FAILURE OCCURRED ON THE HIGHWAY, APPROXIMATELY 100 MILES FROM OUR HOME. THE SECOND OCCURRED ON STREETS BY MY HOUSE, DIRECTLY BY A SCHOOL IN A SCHOOL ZONE. THE CAR FAILED TO DRIVE MULTIPLE TIMES, AND THE TRANSMISSION FAILED. THIS IS AN UNSAFE VEHICLE AND KIA WILL NOT EVEN SPEAK WITH ME. THE DEALERSHIP WILL NOT ASSIST EITHER. THE CAR WAS IN THE SHOP FOR 14 DAYS, WITH ONLY A LOANER FOR 7, AND NOW IT IS DEAD A SHORT TIME LATER. THIS VEHICLE IS UNSAFE TO BE DRIVEN. IT WAS PURCHASED NEW.
Additional Notes:
THIS 2020 KIA SOUL HAS A CVT TRANSMISSION. IT HAS NOW FAILED TWICE WITH ONLY 1400 OR SO MILES ON THE CAR. THE FIRST FAILURE OCCURRED ON THE HIGHWAY, APPROXIMATELY 100 MILES FROM OUR HOME. THE SECOND OCCURRED ON STREETS BY MY HOUSE, DIRECTLY BY A SCHOOL IN A SCHOOL ZONE. THE CAR FAILED TO DRIVE MULTIPLE TIMES, AND THE TRANSMISSION FAILED. THIS IS AN UNSAFE VEHICLE AND KIA WILL NOT EVEN SPEAK WITH ME. THE DEALERSHIP WILL NOT ASSIST EITHER. THE CAR WAS IN THE SHOP FOR 14 DAYS, WITH ONLY A LOANER FOR 7, AND NOW IT IS DEAD A SHORT TIME LATER. THIS VEHICLE IS UNSAFE TO BE DRIVEN. IT WAS PURCHASED NEW.
Mfg Campaign: 11365437
Recall Date: Oct 20, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN THE ISG (AUTOMATIC STOP/START) COMES OUT (LIFT FOOT OFF OF BREAK PEDAL), THE CAR MAKES A VERY LOUD NOISE. IT ONLY HAPPENS WHEN COMING OUT OF ISG. OTHER KIA SOUL OWNERS HAVE FOUND SAME THING. THIS HAPPENS ONLY WHEN COMING OUT OF A FULL STOP, AFTER THE ISG ENGAGES, THEN DISENGAGES (THIS IS WHERE SOUND OCCURS). CONTINUES TO HAPPEN AFTER EVERY ISG STOP.
Corrective Action:
WHEN THE ISG (AUTOMATIC STOP/START) COMES OUT (LIFT FOOT OFF OF BREAK PEDAL), THE CAR MAKES A VERY LOUD NOISE. IT ONLY HAPPENS WHEN COMING OUT OF ISG. OTHER KIA SOUL OWNERS HAVE FOUND SAME THING. THIS HAPPENS ONLY WHEN COMING OUT OF A FULL STOP, AFTER THE ISG ENGAGES, THEN DISENGAGES (THIS IS WHERE SOUND OCCURS). CONTINUES TO HAPPEN AFTER EVERY ISG STOP.
Additional Notes:
WHEN THE ISG (AUTOMATIC STOP/START) COMES OUT (LIFT FOOT OFF OF BREAK PEDAL), THE CAR MAKES A VERY LOUD NOISE. IT ONLY HAPPENS WHEN COMING OUT OF ISG. OTHER KIA SOUL OWNERS HAVE FOUND SAME THING. THIS HAPPENS ONLY WHEN COMING OUT OF A FULL STOP, AFTER THE ISG ENGAGES, THEN DISENGAGES (THIS IS WHERE SOUND OCCURS). CONTINUES TO HAPPEN AFTER EVERY ISG STOP.
Mfg Campaign: 11363250
Recall Date: Oct 7, 2020
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHEN PARKED (BUT WITH THE POWER SET TO "RUN" OR THE ENGINE FULLY ON), IF YOU TURN THE STEERING WHEEL IN EITHER DIRECTION, TYPICALLY TO ITS FULLEST EXTENT, THERE IS A LOUD "CLUNK" OR "CLANK" NOISE COMING FROM THE BASE OF THE STEERING COLUMN. AFTER TAKING THE CAR TO THE DEALERSHIP, THEY ONLY TOLD ME THE STEERING WAS "BROKE" AND THEY HAD TO REPLACE THE ENTIRE STEERING SYSTEM UNDER WARRANTY. THE ISSUE STARTED AROUND 2300 MILES. I HAVE TAKEN SEVERAL VIDEOS SINCE THE ISSUE BEGAN. THE CAR HAS TO BE STATIONARY OR IN MOTION (FORWARD OR REVERSE) BUT UNDER 5MPH (ROUGHLY). AFTER WATCHING A FEW YOUTUBE VIDEOS AND DOING SOME FURTHER INVESTIGATION, IT APPEARS AS THOUGH PART OF THE PROBLEM IS A DEFECTIVE/DAMAGED "COUPLING GEAR" BETWEEN THE POWER/ELECTRIC ASSIST STEERING MOTORE AND THE STEERING COLUMN ITSELF. REGARDLESS, IT IS A SEVERE STEERING ISSUE THAT HAS LEAD TO A PREVIOUS RECALL IN OLDER KIAS AND SEVERAL ACCIDENTS.
Corrective Action:
WHEN PARKED (BUT WITH THE POWER SET TO "RUN" OR THE ENGINE FULLY ON), IF YOU TURN THE STEERING WHEEL IN EITHER DIRECTION, TYPICALLY TO ITS FULLEST EXTENT, THERE IS A LOUD "CLUNK" OR "CLANK" NOISE COMING FROM THE BASE OF THE STEERING COLUMN. AFTER TAKING THE CAR TO THE DEALERSHIP, THEY ONLY TOLD ME THE STEERING WAS "BROKE" AND THEY HAD TO REPLACE THE ENTIRE STEERING SYSTEM UNDER WARRANTY. THE ISSUE STARTED AROUND 2300 MILES. I HAVE TAKEN SEVERAL VIDEOS SINCE THE ISSUE BEGAN. THE CAR HAS TO BE STATIONARY OR IN MOTION (FORWARD OR REVERSE) BUT UNDER 5MPH (ROUGHLY). AFTER WATCHING A FEW YOUTUBE VIDEOS AND DOING SOME FURTHER INVESTIGATION, IT APPEARS AS THOUGH PART OF THE PROBLEM IS A DEFECTIVE/DAMAGED "COUPLING GEAR" BETWEEN THE POWER/ELECTRIC ASSIST STEERING MOTORE AND THE STEERING COLUMN ITSELF. REGARDLESS, IT IS A SEVERE STEERING ISSUE THAT HAS LEAD TO A PREVIOUS RECALL IN OLDER KIAS AND SEVERAL ACCIDENTS.
Additional Notes:
WHEN PARKED (BUT WITH THE POWER SET TO "RUN" OR THE ENGINE FULLY ON), IF YOU TURN THE STEERING WHEEL IN EITHER DIRECTION, TYPICALLY TO ITS FULLEST EXTENT, THERE IS A LOUD "CLUNK" OR "CLANK" NOISE COMING FROM THE BASE OF THE STEERING COLUMN. AFTER TAKING THE CAR TO THE DEALERSHIP, THEY ONLY TOLD ME THE STEERING WAS "BROKE" AND THEY HAD TO REPLACE THE ENTIRE STEERING SYSTEM UNDER WARRANTY. THE ISSUE STARTED AROUND 2300 MILES. I HAVE TAKEN SEVERAL VIDEOS SINCE THE ISSUE BEGAN. THE CAR HAS TO BE STATIONARY OR IN MOTION (FORWARD OR REVERSE) BUT UNDER 5MPH (ROUGHLY). AFTER WATCHING A FEW YOUTUBE VIDEOS AND DOING SOME FURTHER INVESTIGATION, IT APPEARS AS THOUGH PART OF THE PROBLEM IS A DEFECTIVE/DAMAGED "COUPLING GEAR" BETWEEN THE POWER/ELECTRIC ASSIST STEERING MOTORE AND THE STEERING COLUMN ITSELF. REGARDLESS, IT IS A SEVERE STEERING ISSUE THAT HAS LEAD TO A PREVIOUS RECALL IN OLDER KIAS AND SEVERAL ACCIDENTS.
Mfg Campaign: 11360097
Recall Date: Sep 20, 2020
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
WHEN PARKED (BUT WITH THE POWER SET TO "RUN" OR THE ENGINE FULLY ON), IF YOU TURN THE STEERING WHEEL IN EITHER DIRECTION, TYPICALLY TO ITS FULLEST EXTENT, THERE IS A LOUD "CLUNK" OR "CLANK" NOISE COMING FROM THE BASE OF THE STEERING COLUMN. AFTER TAKING THE CAR TO THE DEALERSHIP, THEY ONLY TOLD ME THE STEERING WAS "BROKE" AND THEY HAD TO REPLACE THE ENTIRE STEERING SYSTEM UNDER WARRANTY. THE ISSUE STARTED AROUND 2300 MILES. I HAVE TAKEN SEVERAL VIDEOS SINCE THE ISSUE BEGAN. THE CAR HAS TO BE STATIONARY OR IN MOTION (FORWARD OR REVERSE) BUT UNDER 5MPH (ROUGHLY). AFTER WATCHING A FEW YOUTUBE VIDEOS AND DOING SOME FURTHER INVESTIGATION, IT APPEARS AS THOUGH PART OF THE PROBLEM IS A DEFECTIVE/DAMAGED "COUPLING GEAR" BETWEEN THE POWER/ELECTRIC ASSIST STEERING MOTORE AND THE STEERING COLUMN ITSELF. REGARDLESS, IT IS A SEVERE STEERING ISSUE THAT HAS LEAD TO A PREVIOUS RECALL IN OLDER KIAS AND SEVERAL ACCIDENTS.
Corrective Action:
WHEN PARKED (BUT WITH THE POWER SET TO "RUN" OR THE ENGINE FULLY ON), IF YOU TURN THE STEERING WHEEL IN EITHER DIRECTION, TYPICALLY TO ITS FULLEST EXTENT, THERE IS A LOUD "CLUNK" OR "CLANK" NOISE COMING FROM THE BASE OF THE STEERING COLUMN. AFTER TAKING THE CAR TO THE DEALERSHIP, THEY ONLY TOLD ME THE STEERING WAS "BROKE" AND THEY HAD TO REPLACE THE ENTIRE STEERING SYSTEM UNDER WARRANTY. THE ISSUE STARTED AROUND 2300 MILES. I HAVE TAKEN SEVERAL VIDEOS SINCE THE ISSUE BEGAN. THE CAR HAS TO BE STATIONARY OR IN MOTION (FORWARD OR REVERSE) BUT UNDER 5MPH (ROUGHLY). AFTER WATCHING A FEW YOUTUBE VIDEOS AND DOING SOME FURTHER INVESTIGATION, IT APPEARS AS THOUGH PART OF THE PROBLEM IS A DEFECTIVE/DAMAGED "COUPLING GEAR" BETWEEN THE POWER/ELECTRIC ASSIST STEERING MOTORE AND THE STEERING COLUMN ITSELF. REGARDLESS, IT IS A SEVERE STEERING ISSUE THAT HAS LEAD TO A PREVIOUS RECALL IN OLDER KIAS AND SEVERAL ACCIDENTS.
Additional Notes:
WHEN PARKED (BUT WITH THE POWER SET TO "RUN" OR THE ENGINE FULLY ON), IF YOU TURN THE STEERING WHEEL IN EITHER DIRECTION, TYPICALLY TO ITS FULLEST EXTENT, THERE IS A LOUD "CLUNK" OR "CLANK" NOISE COMING FROM THE BASE OF THE STEERING COLUMN. AFTER TAKING THE CAR TO THE DEALERSHIP, THEY ONLY TOLD ME THE STEERING WAS "BROKE" AND THEY HAD TO REPLACE THE ENTIRE STEERING SYSTEM UNDER WARRANTY. THE ISSUE STARTED AROUND 2300 MILES. I HAVE TAKEN SEVERAL VIDEOS SINCE THE ISSUE BEGAN. THE CAR HAS TO BE STATIONARY OR IN MOTION (FORWARD OR REVERSE) BUT UNDER 5MPH (ROUGHLY). AFTER WATCHING A FEW YOUTUBE VIDEOS AND DOING SOME FURTHER INVESTIGATION, IT APPEARS AS THOUGH PART OF THE PROBLEM IS A DEFECTIVE/DAMAGED "COUPLING GEAR" BETWEEN THE POWER/ELECTRIC ASSIST STEERING MOTORE AND THE STEERING COLUMN ITSELF. REGARDLESS, IT IS A SEVERE STEERING ISSUE THAT HAS LEAD TO A PREVIOUS RECALL IN OLDER KIAS AND SEVERAL ACCIDENTS.
Mfg Campaign: 11360097
Recall Date: Sep 20, 2020
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE PULLING INTO DRIVEWAY AND COMING TO A STOP AND THE ENGINE TURNED OFF . I LET MY FOOT OFF THE BRAKE AND THE CAR TOOK OFF LIKE A ROCKET AND HIT A PARKED CAR IN OUR DRIVEWAY . IT PUSHED THE PARKED VEHICLE FORWARD ABOUT 2 FEET UNTIL THE CAR STOPPED . THIS IS A DIRT DRIVEWAY. I GUESS WHAT HAPPENED IS THIS CARS START AND STOP FEATURE WHICH TURNS THE MOTOR OFF WHEN YOU COME TO A STOP AND STARTS BACK UP WHEN YOU LET YOUR FOOT OFF THE BRAKE . SOME KIA FEATURE THAT WENT HAYWIRE AND CAUSED THE ACCIDENT . YOU CAN DISENGAGE THIS FEATURE BUT IT MUST BE DONE EVERY TIME YOU STOP AND TURN OFF HE VEHICLE . THE DEALER DID NOT EVEN WANT TO LOOK AT THE VEHICLE AND SUGGESTED TAKING IT TO A MECHANIC TO MAKE SURE THE RADIATOR WAS NOT DAMAGED .
Corrective Action:
WHILE PULLING INTO DRIVEWAY AND COMING TO A STOP AND THE ENGINE TURNED OFF . I LET MY FOOT OFF THE BRAKE AND THE CAR TOOK OFF LIKE A ROCKET AND HIT A PARKED CAR IN OUR DRIVEWAY . IT PUSHED THE PARKED VEHICLE FORWARD ABOUT 2 FEET UNTIL THE CAR STOPPED . THIS IS A DIRT DRIVEWAY. I GUESS WHAT HAPPENED IS THIS CARS START AND STOP FEATURE WHICH TURNS THE MOTOR OFF WHEN YOU COME TO A STOP AND STARTS BACK UP WHEN YOU LET YOUR FOOT OFF THE BRAKE . SOME KIA FEATURE THAT WENT HAYWIRE AND CAUSED THE ACCIDENT . YOU CAN DISENGAGE THIS FEATURE BUT IT MUST BE DONE EVERY TIME YOU STOP AND TURN OFF HE VEHICLE . THE DEALER DID NOT EVEN WANT TO LOOK AT THE VEHICLE AND SUGGESTED TAKING IT TO A MECHANIC TO MAKE SURE THE RADIATOR WAS NOT DAMAGED .
Additional Notes:
WHILE PULLING INTO DRIVEWAY AND COMING TO A STOP AND THE ENGINE TURNED OFF . I LET MY FOOT OFF THE BRAKE AND THE CAR TOOK OFF LIKE A ROCKET AND HIT A PARKED CAR IN OUR DRIVEWAY . IT PUSHED THE PARKED VEHICLE FORWARD ABOUT 2 FEET UNTIL THE CAR STOPPED . THIS IS A DIRT DRIVEWAY. I GUESS WHAT HAPPENED IS THIS CARS START AND STOP FEATURE WHICH TURNS THE MOTOR OFF WHEN YOU COME TO A STOP AND STARTS BACK UP WHEN YOU LET YOUR FOOT OFF THE BRAKE . SOME KIA FEATURE THAT WENT HAYWIRE AND CAUSED THE ACCIDENT . YOU CAN DISENGAGE THIS FEATURE BUT IT MUST BE DONE EVERY TIME YOU STOP AND TURN OFF HE VEHICLE . THE DEALER DID NOT EVEN WANT TO LOOK AT THE VEHICLE AND SUGGESTED TAKING IT TO A MECHANIC TO MAKE SURE THE RADIATOR WAS NOT DAMAGED .
Mfg Campaign: 11355620
Recall Date: Sep 17, 2020
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
BRAND NEW CAR WITH 6K MILES AND WHEN IT RAINS THE HEADLIGHTS FILL UP WITH SO MUCH MOISTURE IT'S BLOCKING OUTPUT FROM THE LIGHT AND CAUSING FLICKERING WITH THE BULB INTERMINABLY. THIS IS CAUSING ME TO PULL OF THE ROAD DURING RAINFALL AND AT NIGHT AND I WAS INFORMED THIS IS NORMAL FOR KIA FROM THE GENERAL MANAGER AT WESLEY CHAPEL KIA IN WESLEY CHAPEL FL. KIA REFUSED TO REPLACE THE HEADLIGHTS UNDER PLATINUM WARRANTY ON A NEW CAR WHEN THEY HAVE A TSB OUT ABOUT THE SAME ISSUE
Corrective Action:
BRAND NEW CAR WITH 6K MILES AND WHEN IT RAINS THE HEADLIGHTS FILL UP WITH SO MUCH MOISTURE IT'S BLOCKING OUTPUT FROM THE LIGHT AND CAUSING FLICKERING WITH THE BULB INTERMINABLY. THIS IS CAUSING ME TO PULL OF THE ROAD DURING RAINFALL AND AT NIGHT AND I WAS INFORMED THIS IS NORMAL FOR KIA FROM THE GENERAL MANAGER AT WESLEY CHAPEL KIA IN WESLEY CHAPEL FL. KIA REFUSED TO REPLACE THE HEADLIGHTS UNDER PLATINUM WARRANTY ON A NEW CAR WHEN THEY HAVE A TSB OUT ABOUT THE SAME ISSUE
Additional Notes:
BRAND NEW CAR WITH 6K MILES AND WHEN IT RAINS THE HEADLIGHTS FILL UP WITH SO MUCH MOISTURE IT'S BLOCKING OUTPUT FROM THE LIGHT AND CAUSING FLICKERING WITH THE BULB INTERMINABLY. THIS IS CAUSING ME TO PULL OF THE ROAD DURING RAINFALL AND AT NIGHT AND I WAS INFORMED THIS IS NORMAL FOR KIA FROM THE GENERAL MANAGER AT WESLEY CHAPEL KIA IN WESLEY CHAPEL FL. KIA REFUSED TO REPLACE THE HEADLIGHTS UNDER PLATINUM WARRANTY ON A NEW CAR WHEN THEY HAVE A TSB OUT ABOUT THE SAME ISSUE
Mfg Campaign: 11351547
Recall Date: Aug 27, 2020
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
BRAND NEW CAR WITH 6K MILES AND WHEN IT RAINS THE HEADLIGHTS FILL UP WITH SO MUCH MOISTURE IT'S BLOCKING OUTPUT FROM THE LIGHT AND CAUSING FLICKERING WITH THE BULB INTERMINABLY. THIS IS CAUSING ME TO PULL OF THE ROAD DURING RAINFALL AND AT NIGHT AND I WAS INFORMED THIS IS NORMAL FOR KIA FROM THE GENERAL MANAGER AT WESLEY CHAPEL KIA IN WESLEY CHAPEL FL. KIA REFUSED TO REPLACE THE HEADLIGHTS UNDER PLATINUM WARRANTY ON A NEW CAR WHEN THEY HAVE A TSB OUT ABOUT THE SAME ISSUE
Corrective Action:
BRAND NEW CAR WITH 6K MILES AND WHEN IT RAINS THE HEADLIGHTS FILL UP WITH SO MUCH MOISTURE IT'S BLOCKING OUTPUT FROM THE LIGHT AND CAUSING FLICKERING WITH THE BULB INTERMINABLY. THIS IS CAUSING ME TO PULL OF THE ROAD DURING RAINFALL AND AT NIGHT AND I WAS INFORMED THIS IS NORMAL FOR KIA FROM THE GENERAL MANAGER AT WESLEY CHAPEL KIA IN WESLEY CHAPEL FL. KIA REFUSED TO REPLACE THE HEADLIGHTS UNDER PLATINUM WARRANTY ON A NEW CAR WHEN THEY HAVE A TSB OUT ABOUT THE SAME ISSUE
Additional Notes:
BRAND NEW CAR WITH 6K MILES AND WHEN IT RAINS THE HEADLIGHTS FILL UP WITH SO MUCH MOISTURE IT'S BLOCKING OUTPUT FROM THE LIGHT AND CAUSING FLICKERING WITH THE BULB INTERMINABLY. THIS IS CAUSING ME TO PULL OF THE ROAD DURING RAINFALL AND AT NIGHT AND I WAS INFORMED THIS IS NORMAL FOR KIA FROM THE GENERAL MANAGER AT WESLEY CHAPEL KIA IN WESLEY CHAPEL FL. KIA REFUSED TO REPLACE THE HEADLIGHTS UNDER PLATINUM WARRANTY ON A NEW CAR WHEN THEY HAVE A TSB OUT ABOUT THE SAME ISSUE
Mfg Campaign: 11351547
Recall Date: Aug 27, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
IN THE MORNINGS VEHICLE IS NOT STARTING. TAKES 20 TRIES...HAS OCCURED LAST 5 DAYS.
Corrective Action:
IN THE MORNINGS VEHICLE IS NOT STARTING. TAKES 20 TRIES...HAS OCCURED LAST 5 DAYS.
Additional Notes:
IN THE MORNINGS VEHICLE IS NOT STARTING. TAKES 20 TRIES...HAS OCCURED LAST 5 DAYS.
Mfg Campaign: 11350744
Recall Date: Aug 22, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN THE MORNINGS VEHICLE IS NOT STARTING. TAKES 20 TRIES...HAS OCCURED LAST 5 DAYS.
Corrective Action:
IN THE MORNINGS VEHICLE IS NOT STARTING. TAKES 20 TRIES...HAS OCCURED LAST 5 DAYS.
Additional Notes:
IN THE MORNINGS VEHICLE IS NOT STARTING. TAKES 20 TRIES...HAS OCCURED LAST 5 DAYS.
Mfg Campaign: 11350744
Recall Date: Aug 22, 2020
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
MY ISSUE IS REGARDING THE INADEQUATE LIGHTING SUPPLIED BY THE HALOGEN LIGHTING IN MY 2020 KIA SOUL S. THE VEHICLE DOESN'T LIGHT THE ROAD FAR ENOUGH AHEAD TO GIVE THE DRIVER TIME TO REACT IF NEED BE. I FIND MYSELF DRIVING WITH MY BRIGHTS ON IN ORDER TO SEE WHILE DRIVING AT NIGHT. I CONTACTED THE KIA DEALER WHO TOLD ME THAT THEY HAVE HAD THE SAME COMPLAINT FROM NUMEROUS OWNERS BUT THERE IS NO FIX AT THIS TIME. HE BELIEVES KIA IS WORKING ON A REMEDY THOUGH. I ATTEMPTED TO REPLACE THE STOCK HALOGEN BULBS WITH A BETTER QUALITY, BRIGHTER AFTERMARKET BULB BUT NONE WERE AVAILABLE FOR THIS VEHICLE AS YET.
Corrective Action:
MY ISSUE IS REGARDING THE INADEQUATE LIGHTING SUPPLIED BY THE HALOGEN LIGHTING IN MY 2020 KIA SOUL S. THE VEHICLE DOESN'T LIGHT THE ROAD FAR ENOUGH AHEAD TO GIVE THE DRIVER TIME TO REACT IF NEED BE. I FIND MYSELF DRIVING WITH MY BRIGHTS ON IN ORDER TO SEE WHILE DRIVING AT NIGHT. I CONTACTED THE KIA DEALER WHO TOLD ME THAT THEY HAVE HAD THE SAME COMPLAINT FROM NUMEROUS OWNERS BUT THERE IS NO FIX AT THIS TIME. HE BELIEVES KIA IS WORKING ON A REMEDY THOUGH. I ATTEMPTED TO REPLACE THE STOCK HALOGEN BULBS WITH A BETTER QUALITY, BRIGHTER AFTERMARKET BULB BUT NONE WERE AVAILABLE FOR THIS VEHICLE AS YET.
Additional Notes:
MY ISSUE IS REGARDING THE INADEQUATE LIGHTING SUPPLIED BY THE HALOGEN LIGHTING IN MY 2020 KIA SOUL S. THE VEHICLE DOESN'T LIGHT THE ROAD FAR ENOUGH AHEAD TO GIVE THE DRIVER TIME TO REACT IF NEED BE. I FIND MYSELF DRIVING WITH MY BRIGHTS ON IN ORDER TO SEE WHILE DRIVING AT NIGHT. I CONTACTED THE KIA DEALER WHO TOLD ME THAT THEY HAVE HAD THE SAME COMPLAINT FROM NUMEROUS OWNERS BUT THERE IS NO FIX AT THIS TIME. HE BELIEVES KIA IS WORKING ON A REMEDY THOUGH. I ATTEMPTED TO REPLACE THE STOCK HALOGEN BULBS WITH A BETTER QUALITY, BRIGHTER AFTERMARKET BULB BUT NONE WERE AVAILABLE FOR THIS VEHICLE AS YET.
Mfg Campaign: 11341207
Recall Date: Jul 23, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE AT MY KIA DEALERSHIP ON 6/17/20 FOR A ROUTINE VEHICLE INSPECTION, KIA STAFF TOLD ME THAT MY CAR HAD "TWO SAFETY RECALLS (SA409 AND SA424)." I ASKED WHY KIA HAD NOT TOLD ME ABOUT THE "SAFETY RECALLS". THEY TOLD ME THAT: "WE DON'T KNOW THAT THEY EXIST UNLESS YOU BRING YOUR VEHICLE IN HERE. THEN, WHEN WE CHECK OUR RECORDS, WE FIND OUT IF THERE ARE ANY RECALLS". IF THIS STATEMENT IS TRUE, BOTH KIA AND NHTSA HAVE A SIGNIFICANT LAPSE IN THEIR PROCEDURES. HOW WAS I AS THE CAR'S OWNER SUPPOSED TO LEARN ABOUT THE UNADDRESSED "SAFETY RECALLS"? YESTERDAY, I SENT EMAILS TO KIA' S CORPORATE HEADQUARTERS IN IRVINE, CA. THEY DO NOT REPLY. SINCE I DON'T KNOW WHAT THE "SAFETY RECALL" CODE NUMBERS MEAN, I DON'T KNOW IF I WAS DRIVING A VEHICLE WITH A SIGNIFICANT SAFETY ISSUE, OR, HOW LONG THE ISSUE(S) HAD BEEN PRESENT. PLEASE REPLY AND PLEASE, CONTACT KIA TO APPRISE THEM OF THE CARELESS MANNER IN WHICH KIA STAFF HANDLED THIS MATTER. *TR
Corrective Action:
WHILE AT MY KIA DEALERSHIP ON 6/17/20 FOR A ROUTINE VEHICLE INSPECTION, KIA STAFF TOLD ME THAT MY CAR HAD "TWO SAFETY RECALLS (SA409 AND SA424)." I ASKED WHY KIA HAD NOT TOLD ME ABOUT THE "SAFETY RECALLS". THEY TOLD ME THAT: "WE DON'T KNOW THAT THEY EXIST UNLESS YOU BRING YOUR VEHICLE IN HERE. THEN, WHEN WE CHECK OUR RECORDS, WE FIND OUT IF THERE ARE ANY RECALLS". IF THIS STATEMENT IS TRUE, BOTH KIA AND NHTSA HAVE A SIGNIFICANT LAPSE IN THEIR PROCEDURES. HOW WAS I AS THE CAR'S OWNER SUPPOSED TO LEARN ABOUT THE UNADDRESSED "SAFETY RECALLS"? YESTERDAY, I SENT EMAILS TO KIA' S CORPORATE HEADQUARTERS IN IRVINE, CA. THEY DO NOT REPLY. SINCE I DON'T KNOW WHAT THE "SAFETY RECALL" CODE NUMBERS MEAN, I DON'T KNOW IF I WAS DRIVING A VEHICLE WITH A SIGNIFICANT SAFETY ISSUE, OR, HOW LONG THE ISSUE(S) HAD BEEN PRESENT. PLEASE REPLY AND PLEASE, CONTACT KIA TO APPRISE THEM OF THE CARELESS MANNER IN WHICH KIA STAFF HANDLED THIS MATTER. *TR
Additional Notes:
WHILE AT MY KIA DEALERSHIP ON 6/17/20 FOR A ROUTINE VEHICLE INSPECTION, KIA STAFF TOLD ME THAT MY CAR HAD "TWO SAFETY RECALLS (SA409 AND SA424)." I ASKED WHY KIA HAD NOT TOLD ME ABOUT THE "SAFETY RECALLS". THEY TOLD ME THAT: "WE DON'T KNOW THAT THEY EXIST UNLESS YOU BRING YOUR VEHICLE IN HERE. THEN, WHEN WE CHECK OUR RECORDS, WE FIND OUT IF THERE ARE ANY RECALLS". IF THIS STATEMENT IS TRUE, BOTH KIA AND NHTSA HAVE A SIGNIFICANT LAPSE IN THEIR PROCEDURES. HOW WAS I AS THE CAR'S OWNER SUPPOSED TO LEARN ABOUT THE UNADDRESSED "SAFETY RECALLS"? YESTERDAY, I SENT EMAILS TO KIA' S CORPORATE HEADQUARTERS IN IRVINE, CA. THEY DO NOT REPLY. SINCE I DON'T KNOW WHAT THE "SAFETY RECALL" CODE NUMBERS MEAN, I DON'T KNOW IF I WAS DRIVING A VEHICLE WITH A SIGNIFICANT SAFETY ISSUE, OR, HOW LONG THE ISSUE(S) HAD BEEN PRESENT. PLEASE REPLY AND PLEASE, CONTACT KIA TO APPRISE THEM OF THE CARELESS MANNER IN WHICH KIA STAFF HANDLED THIS MATTER. *TR
Mfg Campaign: 11329534
Recall Date: Jun 18, 2020
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
Corrective Action:
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
Additional Notes:
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
Mfg Campaign: 11328644
Recall Date: Jun 13, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
Corrective Action:
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
Additional Notes:
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
Mfg Campaign: 11328644
Recall Date: Jun 13, 2020
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
Corrective Action:
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
Additional Notes:
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
Mfg Campaign: 11328644
Recall Date: Jun 13, 2020
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