Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC176
Recall Date: Feb 22, 2019
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC155
Recall Date: Sep 29, 2017
Consumer Complaints
1K ComplaintsKia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
KIA Soul had a malfunction with the Catalytic converter and a bad injector which damaged the pinions and the sparks plug of the vehicle causing thousands of dollars in repair.
Corrective Action:
KIA Soul had a malfunction with the Catalytic converter and a bad injector which damaged the pinions and the sparks plug of the vehicle causing thousands of dollars in repair.
Additional Notes:
KIA Soul had a malfunction with the Catalytic converter and a bad injector which damaged the pinions and the sparks plug of the vehicle causing thousands of dollars in repair.
Mfg Campaign: 11507473
Recall Date: Feb 15, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving 50 MPH, the vehicle independently decelerated. The contact stated that the vehicle failed to accelerate as needed, with the check engine warning light illuminated. The contact was able to pull over on the side of the road. An independent mechanic diagnosed the vehicle and determined that the catalytic converter needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was contacted but provided no assistance. The manufacturer was not contacted. The failure mileage was 155,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving 50 MPH, the vehicle independently decelerated. The contact stated that the vehicle failed to accelerate as needed, with the check engine warning light illuminated. The contact was able to pull over on the side of the road. An independent mechanic diagnosed the vehicle and determined that the catalytic converter needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was contacted but provided no assistance. The manufacturer was not contacted. The failure mileage was 155,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving 50 MPH, the vehicle independently decelerated. The contact stated that the vehicle failed to accelerate as needed, with the check engine warning light illuminated. The contact was able to pull over on the side of the road. An independent mechanic diagnosed the vehicle and determined that the catalytic converter needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was contacted but provided no assistance. The manufacturer was not contacted. The failure mileage was 155,000.
Mfg Campaign: 11507112
Recall Date: Feb 13, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine compartment. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle stalled afterward while driving, with the check engine warning light illuminated. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where the dealer requested the oil change records. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine compartment. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle stalled afterward while driving, with the check engine warning light illuminated. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where the dealer requested the oil change records. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine compartment. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle stalled afterward while driving, with the check engine warning light illuminated. The vehicle was then taken to Kia of Valencia (24095 Creekside Rd, Santa Clarita, CA 91355) where the dealer requested the oil change records. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000
Mfg Campaign: 11506582
Recall Date: Feb 10, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car is only a 2016 that has had issues since I bought it at 90k miles. It constantly required oil changes every other week. Paid in full the replacement of the catalytic convertor only for the engine to fail and the convertor be gummed up in less than 4 months
Corrective Action:
Car is only a 2016 that has had issues since I bought it at 90k miles. It constantly required oil changes every other week. Paid in full the replacement of the catalytic convertor only for the engine to fail and the convertor be gummed up in less than 4 months
Additional Notes:
Car is only a 2016 that has had issues since I bought it at 90k miles. It constantly required oil changes every other week. Paid in full the replacement of the catalytic convertor only for the engine to fail and the convertor be gummed up in less than 4 months
Mfg Campaign: 11505813
Recall Date: Feb 6, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
It been buckling at low speeds, acceleration is not consistance with how much gas I press. If I have the car at stop sign or red light. It completely stalls out with the battery and oil light comes on. This happen 5 times in a 40 minute drives it would have happen more if I didn't notice it was happening cause of the issue was going on at lower speeds. I notice the heat was higher, also was fumes coming into the car while on highway. There was a moment where the car started to stall on highway, but quickly regain. Very stressful and dangerous situation.
Corrective Action:
It been buckling at low speeds, acceleration is not consistance with how much gas I press. If I have the car at stop sign or red light. It completely stalls out with the battery and oil light comes on. This happen 5 times in a 40 minute drives it would have happen more if I didn't notice it was happening cause of the issue was going on at lower speeds. I notice the heat was higher, also was fumes coming into the car while on highway. There was a moment where the car started to stall on highway, but quickly regain. Very stressful and dangerous situation.
Additional Notes:
It been buckling at low speeds, acceleration is not consistance with how much gas I press. If I have the car at stop sign or red light. It completely stalls out with the battery and oil light comes on. This happen 5 times in a 40 minute drives it would have happen more if I didn't notice it was happening cause of the issue was going on at lower speeds. I notice the heat was higher, also was fumes coming into the car while on highway. There was a moment where the car started to stall on highway, but quickly regain. Very stressful and dangerous situation.
Mfg Campaign: 11505715
Recall Date: Feb 5, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH, the vehicle inadvertently decelerated. The contact stated that several unknown warning lights were illuminated. The contact then noticed a white cloud of smoke coming from under the hood of the vehicle. The contact was able to maneuver the vehicle off the roadway. The vehicle was towed to the residence where an independent mechanic was notified. Upon inspecting the vehicle, the mechanic determined that there was a hole in the engine block. The vehicle was then towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The contact stated that she received the Manufacturer’s Recall: FC176; however, the manufacturer was notified of the failure and informed the contact that the VIN was no longer applicable due to the contact’s failure to comply with the notice, and no further assistance was provided. The failure mileage was approximately 148,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH, the vehicle inadvertently decelerated. The contact stated that several unknown warning lights were illuminated. The contact then noticed a white cloud of smoke coming from under the hood of the vehicle. The contact was able to maneuver the vehicle off the roadway. The vehicle was towed to the residence where an independent mechanic was notified. Upon inspecting the vehicle, the mechanic determined that there was a hole in the engine block. The vehicle was then towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The contact stated that she received the Manufacturer’s Recall: FC176; however, the manufacturer was notified of the failure and informed the contact that the VIN was no longer applicable due to the contact’s failure to comply with the notice, and no further assistance was provided. The failure mileage was approximately 148,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving approximately 60 MPH, the vehicle inadvertently decelerated. The contact stated that several unknown warning lights were illuminated. The contact then noticed a white cloud of smoke coming from under the hood of the vehicle. The contact was able to maneuver the vehicle off the roadway. The vehicle was towed to the residence where an independent mechanic was notified. Upon inspecting the vehicle, the mechanic determined that there was a hole in the engine block. The vehicle was then towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The contact stated that she received the Manufacturer’s Recall: FC176; however, the manufacturer was notified of the failure and informed the contact that the VIN was no longer applicable due to the contact’s failure to comply with the notice, and no further assistance was provided. The failure mileage was approximately 148,000.
Mfg Campaign: 11505176
Recall Date: Feb 2, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
1. On 1/30/23 I was heading home from work when my engine and oil light came on. I after parking at turning my car off, the engine began to shake and make clicking noises continuously. I got an oil change that day thinking that may help the issue. On 1/31/23 I took my car to another mechanic who notified me that they have seen many Kia Souls and Optimas with this problem and many engines have been recalled. Upon my way home which was 2 miles away, my engine entirely blew up on interstate 15. 2. My safety was put at risk by my car engine blowing up on the freeway and losing power within seconds as traffic was going at 70 mph. I then ended up right in front of an on-ramp and had a small area to park at as was within 1 foot of oncoming highway traffic for 30 minutes - in freezing temperatures. Something also blew out from under my car and almost his a vehicle behind me. 3. Kia stated this has been an issue and that I need to take it to a Kia dealer for inspection. 4. My vehicle has been towed to Young Kia of Layton UT for inspection.
Corrective Action:
1. On 1/30/23 I was heading home from work when my engine and oil light came on. I after parking at turning my car off, the engine began to shake and make clicking noises continuously. I got an oil change that day thinking that may help the issue. On 1/31/23 I took my car to another mechanic who notified me that they have seen many Kia Souls and Optimas with this problem and many engines have been recalled. Upon my way home which was 2 miles away, my engine entirely blew up on interstate 15. 2. My safety was put at risk by my car engine blowing up on the freeway and losing power within seconds as traffic was going at 70 mph. I then ended up right in front of an on-ramp and had a small area to park at as was within 1 foot of oncoming highway traffic for 30 minutes - in freezing temperatures. Something also blew out from under my car and almost his a vehicle behind me. 3. Kia stated this has been an issue and that I need to take it to a Kia dealer for inspection. 4. My vehicle has been towed to Young Kia of Layton UT for inspection.
Additional Notes:
1. On 1/30/23 I was heading home from work when my engine and oil light came on. I after parking at turning my car off, the engine began to shake and make clicking noises continuously. I got an oil change that day thinking that may help the issue. On 1/31/23 I took my car to another mechanic who notified me that they have seen many Kia Souls and Optimas with this problem and many engines have been recalled. Upon my way home which was 2 miles away, my engine entirely blew up on interstate 15. 2. My safety was put at risk by my car engine blowing up on the freeway and losing power within seconds as traffic was going at 70 mph. I then ended up right in front of an on-ramp and had a small area to park at as was within 1 foot of oncoming highway traffic for 30 minutes - in freezing temperatures. Something also blew out from under my car and almost his a vehicle behind me. 3. Kia stated this has been an issue and that I need to take it to a Kia dealer for inspection. 4. My vehicle has been towed to Young Kia of Layton UT for inspection.
Mfg Campaign: 11504938
Recall Date: Feb 1, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
1. On 1/30/23 I was heading home from work when my engine and oil light came on. I after parking at turning my car off, the engine began to shake and make clicking noises continuously. I got an oil change that day thinking that may help the issue. On 1/31/23 I took my car to another mechanic who notified me that they have seen many Kia Souls and Optimas with this problem and many engines have been recalled. Upon my way home which was 2 miles away, my engine entirely blew up on interstate 15. 2. My safety was put at risk by my car engine blowing up on the freeway and losing power within seconds as traffic was going at 70 mph. I then ended up right in front of an on-ramp and had a small area to park at as was within 1 foot of oncoming highway traffic for 30 minutes - in freezing temperatures. Something also blew out from under my car and almost his a vehicle behind me. 3. Kia stated this has been an issue and that I need to take it to a Kia dealer for inspection. 4. My vehicle has been towed to Young Kia of Layton UT for inspection.
Corrective Action:
1. On 1/30/23 I was heading home from work when my engine and oil light came on. I after parking at turning my car off, the engine began to shake and make clicking noises continuously. I got an oil change that day thinking that may help the issue. On 1/31/23 I took my car to another mechanic who notified me that they have seen many Kia Souls and Optimas with this problem and many engines have been recalled. Upon my way home which was 2 miles away, my engine entirely blew up on interstate 15. 2. My safety was put at risk by my car engine blowing up on the freeway and losing power within seconds as traffic was going at 70 mph. I then ended up right in front of an on-ramp and had a small area to park at as was within 1 foot of oncoming highway traffic for 30 minutes - in freezing temperatures. Something also blew out from under my car and almost his a vehicle behind me. 3. Kia stated this has been an issue and that I need to take it to a Kia dealer for inspection. 4. My vehicle has been towed to Young Kia of Layton UT for inspection.
Additional Notes:
1. On 1/30/23 I was heading home from work when my engine and oil light came on. I after parking at turning my car off, the engine began to shake and make clicking noises continuously. I got an oil change that day thinking that may help the issue. On 1/31/23 I took my car to another mechanic who notified me that they have seen many Kia Souls and Optimas with this problem and many engines have been recalled. Upon my way home which was 2 miles away, my engine entirely blew up on interstate 15. 2. My safety was put at risk by my car engine blowing up on the freeway and losing power within seconds as traffic was going at 70 mph. I then ended up right in front of an on-ramp and had a small area to park at as was within 1 foot of oncoming highway traffic for 30 minutes - in freezing temperatures. Something also blew out from under my car and almost his a vehicle behind me. 3. Kia stated this has been an issue and that I need to take it to a Kia dealer for inspection. 4. My vehicle has been towed to Young Kia of Layton UT for inspection.
Mfg Campaign: 11504938
Recall Date: Feb 1, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Check engine light came on and I had it read. It came back as P050A - Cold Start Idle Air Control System Performance. I saw online that there is an existing service action fix: SERVICE ACTION: 1.6L GDI WITH MIL ON DTC P050A ECM LOGIC IMPROVEMENT (SA485). The dealership informed me that although my car is a 2016 Kia Soul it isn't part of this service action. However, seeing as how I am getting the check engine error code associated with this service action fix, I believe that my vehicle SHOULD be included.
Corrective Action:
Check engine light came on and I had it read. It came back as P050A - Cold Start Idle Air Control System Performance. I saw online that there is an existing service action fix: SERVICE ACTION: 1.6L GDI WITH MIL ON DTC P050A ECM LOGIC IMPROVEMENT (SA485). The dealership informed me that although my car is a 2016 Kia Soul it isn't part of this service action. However, seeing as how I am getting the check engine error code associated with this service action fix, I believe that my vehicle SHOULD be included.
Additional Notes:
Check engine light came on and I had it read. It came back as P050A - Cold Start Idle Air Control System Performance. I saw online that there is an existing service action fix: SERVICE ACTION: 1.6L GDI WITH MIL ON DTC P050A ECM LOGIC IMPROVEMENT (SA485). The dealership informed me that although my car is a 2016 Kia Soul it isn't part of this service action. However, seeing as how I am getting the check engine error code associated with this service action fix, I believe that my vehicle SHOULD be included.
Mfg Campaign: 11504518
Recall Date: Jan 30, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to overheat and there was smoke coming out from underneath the hood. There was no warning light illuminated. The contact veered to the side of the road. The vehicle then caught on fire. The contact stated that a significant amount of oil had leaked underneath the vehicle onto the ground. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report or police report was filed. There were no injuries sustained. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to overheat and there was smoke coming out from underneath the hood. There was no warning light illuminated. The contact veered to the side of the road. The vehicle then caught on fire. The contact stated that a significant amount of oil had leaked underneath the vehicle onto the ground. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report or police report was filed. There were no injuries sustained. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to overheat and there was smoke coming out from underneath the hood. There was no warning light illuminated. The contact veered to the side of the road. The vehicle then caught on fire. The contact stated that a significant amount of oil had leaked underneath the vehicle onto the ground. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report or police report was filed. There were no injuries sustained. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 70,000.
Mfg Campaign: 11503677
Recall Date: Jan 25, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to overheat and there was smoke coming out from underneath the hood. There was no warning light illuminated. The contact veered to the side of the road. The vehicle then caught on fire. The contact stated that a significant amount of oil had leaked underneath the vehicle onto the ground. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report or police report was filed. There were no injuries sustained. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to overheat and there was smoke coming out from underneath the hood. There was no warning light illuminated. The contact veered to the side of the road. The vehicle then caught on fire. The contact stated that a significant amount of oil had leaked underneath the vehicle onto the ground. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report or police report was filed. There were no injuries sustained. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving 45 MPH, the vehicle began to overheat and there was smoke coming out from underneath the hood. There was no warning light illuminated. The contact veered to the side of the road. The vehicle then caught on fire. The contact stated that a significant amount of oil had leaked underneath the vehicle onto the ground. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report or police report was filed. There were no injuries sustained. The vehicle was towed to an independent mechanic, where it was diagnosed that the failure was associated with NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The failure mileage was approximately 70,000.
Mfg Campaign: 11503677
Recall Date: Jan 25, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car would not accelerate over 35 mph and started knocking had to pull over to let other vehicles pass. Turned around went back home a 1/2 mile checked alternator current, added 1/2 quart of oil. Started engine knocking continued oil was low again after running engine a few minutes. No smoking from exhaust, no oil in radiator, no dripping or leaking oil.
Corrective Action:
Car would not accelerate over 35 mph and started knocking had to pull over to let other vehicles pass. Turned around went back home a 1/2 mile checked alternator current, added 1/2 quart of oil. Started engine knocking continued oil was low again after running engine a few minutes. No smoking from exhaust, no oil in radiator, no dripping or leaking oil.
Additional Notes:
Car would not accelerate over 35 mph and started knocking had to pull over to let other vehicles pass. Turned around went back home a 1/2 mile checked alternator current, added 1/2 quart of oil. Started engine knocking continued oil was low again after running engine a few minutes. No smoking from exhaust, no oil in radiator, no dripping or leaking oil.
Mfg Campaign: 11503392
Recall Date: Jan 24, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Car would not accelerate over 35 mph and started knocking had to pull over to let other vehicles pass. Turned around went back home a 1/2 mile checked alternator current, added 1/2 quart of oil. Started engine knocking continued oil was low again after running engine a few minutes. No smoking from exhaust, no oil in radiator, no dripping or leaking oil.
Corrective Action:
Car would not accelerate over 35 mph and started knocking had to pull over to let other vehicles pass. Turned around went back home a 1/2 mile checked alternator current, added 1/2 quart of oil. Started engine knocking continued oil was low again after running engine a few minutes. No smoking from exhaust, no oil in radiator, no dripping or leaking oil.
Additional Notes:
Car would not accelerate over 35 mph and started knocking had to pull over to let other vehicles pass. Turned around went back home a 1/2 mile checked alternator current, added 1/2 quart of oil. Started engine knocking continued oil was low again after running engine a few minutes. No smoking from exhaust, no oil in radiator, no dripping or leaking oil.
Mfg Campaign: 11503392
Recall Date: Jan 24, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated while driving at an unknown speed, the vehicle was jerking. The contact stated that the vehicle lost motive power and stalled. The contact stated that the service engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was due to the engine. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and 17V608000 (Steering) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 140,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated while driving at an unknown speed, the vehicle was jerking. The contact stated that the vehicle lost motive power and stalled. The contact stated that the service engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was due to the engine. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and 17V608000 (Steering) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 140,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated while driving at an unknown speed, the vehicle was jerking. The contact stated that the vehicle lost motive power and stalled. The contact stated that the service engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was due to the engine. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) and 17V608000 (Steering) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 140,000. Parts distribution disconnect.
Mfg Campaign: 11502682
Recall Date: Jan 19, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving on the Interstate, going about 65-70mph when my car make a "tick noise," I immediately noticed white smoke out the back, my car started to decelerate, and I could no longer accelerate when applying the gas. Luckily I was able to get over to the right shoulder and pull off on the side and stop. After taking it to my mechanic, he told me my engine was knocking and that Kia has all these recalls and class actions on these engines (for this EXACT issue) and that Kia extended their warranty for these vehicles to 150k. I take it to Kia and they tell me they won't cover it because I didn't get a KSDS software update. I bought this car Certified Pre-Owned from a Kia dealership. When a recall notice came through in 2019 I took it in to Kia to get it "fixed." Kia has been aware of this issue since at least 2018, so if this was such a problem, I'm not sure why it wasn't taken care of when I took my car in for the recall alert, which I believe was for the ECU update. The only other notice I received from Kia was a survey, not a recall! As you can see on the VIN profile that I have ZERO unrepaired recalls. I have maintained maintenance on my car: Oil changes, tire rotation, brake pad replacements, tire replacements, etc. For some reason, though, this oh so important software update for the the KSDS, which I've learned doesn't actually make their faulty engines....not faulty, seems to be their "get out of jail free card" to stick their customers with a faulty engine and a high price tag to get their car back to working order. Kia knew about this issue and are now shirking their responsibility by making this update their way to get out of paying to fix THIER faulty product. The contact stated that there are plenty of other similar complaints and no longer needs this one.
Corrective Action:
I was driving on the Interstate, going about 65-70mph when my car make a "tick noise," I immediately noticed white smoke out the back, my car started to decelerate, and I could no longer accelerate when applying the gas. Luckily I was able to get over to the right shoulder and pull off on the side and stop. After taking it to my mechanic, he told me my engine was knocking and that Kia has all these recalls and class actions on these engines (for this EXACT issue) and that Kia extended their warranty for these vehicles to 150k. I take it to Kia and they tell me they won't cover it because I didn't get a KSDS software update. I bought this car Certified Pre-Owned from a Kia dealership. When a recall notice came through in 2019 I took it in to Kia to get it "fixed." Kia has been aware of this issue since at least 2018, so if this was such a problem, I'm not sure why it wasn't taken care of when I took my car in for the recall alert, which I believe was for the ECU update. The only other notice I received from Kia was a survey, not a recall! As you can see on the VIN profile that I have ZERO unrepaired recalls. I have maintained maintenance on my car: Oil changes, tire rotation, brake pad replacements, tire replacements, etc. For some reason, though, this oh so important software update for the the KSDS, which I've learned doesn't actually make their faulty engines....not faulty, seems to be their "get out of jail free card" to stick their customers with a faulty engine and a high price tag to get their car back to working order. Kia knew about this issue and are now shirking their responsibility by making this update their way to get out of paying to fix THIER faulty product. The contact stated that there are plenty of other similar complaints and no longer needs this one.
Additional Notes:
I was driving on the Interstate, going about 65-70mph when my car make a "tick noise," I immediately noticed white smoke out the back, my car started to decelerate, and I could no longer accelerate when applying the gas. Luckily I was able to get over to the right shoulder and pull off on the side and stop. After taking it to my mechanic, he told me my engine was knocking and that Kia has all these recalls and class actions on these engines (for this EXACT issue) and that Kia extended their warranty for these vehicles to 150k. I take it to Kia and they tell me they won't cover it because I didn't get a KSDS software update. I bought this car Certified Pre-Owned from a Kia dealership. When a recall notice came through in 2019 I took it in to Kia to get it "fixed." Kia has been aware of this issue since at least 2018, so if this was such a problem, I'm not sure why it wasn't taken care of when I took my car in for the recall alert, which I believe was for the ECU update. The only other notice I received from Kia was a survey, not a recall! As you can see on the VIN profile that I have ZERO unrepaired recalls. I have maintained maintenance on my car: Oil changes, tire rotation, brake pad replacements, tire replacements, etc. For some reason, though, this oh so important software update for the the KSDS, which I've learned doesn't actually make their faulty engines....not faulty, seems to be their "get out of jail free card" to stick their customers with a faulty engine and a high price tag to get their car back to working order. Kia knew about this issue and are now shirking their responsibility by making this update their way to get out of paying to fix THIER faulty product. The contact stated that there are plenty of other similar complaints and no longer needs this one.
Mfg Campaign: 11502457
Recall Date: Jan 18, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact’s father owns a 2016 Kia Soul. The contact stated that while his father was driving at an undisclosed speed, the engine started to make a knocking sound. No warning lights were illuminated. The vehicle was hauled back to his father’s residence. The vehicle was then taken to an independent mechanic however, no diagnostic test was performed. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 79,024.
Corrective Action:
The contact’s father owns a 2016 Kia Soul. The contact stated that while his father was driving at an undisclosed speed, the engine started to make a knocking sound. No warning lights were illuminated. The vehicle was hauled back to his father’s residence. The vehicle was then taken to an independent mechanic however, no diagnostic test was performed. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 79,024.
Additional Notes:
The contact’s father owns a 2016 Kia Soul. The contact stated that while his father was driving at an undisclosed speed, the engine started to make a knocking sound. No warning lights were illuminated. The vehicle was hauled back to his father’s residence. The vehicle was then taken to an independent mechanic however, no diagnostic test was performed. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 79,024.
Mfg Campaign: 11502241
Recall Date: Jan 17, 2023
Kia America, Inc.
Defect Description:
TIRES
Potential Consequences:
We live in Virginia, and we were driving in Florida on 12-23-2022, when the tire size 215/55 R17 94V blew up. Car tire pressure lit up and then we heard a noise. We stopped immediately at the gorge of Highway 75 and exit number 213. My husband and I were super streesed and in panic mode as the traffic on highway 75 was super heavy. While waiting for what it seems forever for a towing truck, every time a semi drove by, the car was shaking. In addition, the only place available to change our tire was about to close. This issue has never happened before as we take care of our cars. We did not think about taking pictures of the tire, we were only thinking about getting to safety and continuing to our destination. An employee from FDOT named [XXX] stopped by our car to let us know there was a camera from their office right behind our car. We did not keep the tire as we did not know it was a requirement from Kumho to honor their warranty. We got the tires from the dealership we bought the car from. The dealership never mentioned Kumho's warranty. I learned about this requirement after I reached out to Kumho. Our car does not have a spare tire as most of car don't come with spare now days. We have a receipt from Costco to show the purchase of a new tire date 12-23-2022. Kumho will not honor the warranty as we don't have the tire and we have now been obligated to purchase 3 more tires for our safety. We don't feel safe with these remaining Kumho tires on our car. This experienced was super stressful for my total and permanent disabled veteran husband and me. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
We live in Virginia, and we were driving in Florida on 12-23-2022, when the tire size 215/55 R17 94V blew up. Car tire pressure lit up and then we heard a noise. We stopped immediately at the gorge of Highway 75 and exit number 213. My husband and I were super streesed and in panic mode as the traffic on highway 75 was super heavy. While waiting for what it seems forever for a towing truck, every time a semi drove by, the car was shaking. In addition, the only place available to change our tire was about to close. This issue has never happened before as we take care of our cars. We did not think about taking pictures of the tire, we were only thinking about getting to safety and continuing to our destination. An employee from FDOT named [XXX] stopped by our car to let us know there was a camera from their office right behind our car. We did not keep the tire as we did not know it was a requirement from Kumho to honor their warranty. We got the tires from the dealership we bought the car from. The dealership never mentioned Kumho's warranty. I learned about this requirement after I reached out to Kumho. Our car does not have a spare tire as most of car don't come with spare now days. We have a receipt from Costco to show the purchase of a new tire date 12-23-2022. Kumho will not honor the warranty as we don't have the tire and we have now been obligated to purchase 3 more tires for our safety. We don't feel safe with these remaining Kumho tires on our car. This experienced was super stressful for my total and permanent disabled veteran husband and me. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
We live in Virginia, and we were driving in Florida on 12-23-2022, when the tire size 215/55 R17 94V blew up. Car tire pressure lit up and then we heard a noise. We stopped immediately at the gorge of Highway 75 and exit number 213. My husband and I were super streesed and in panic mode as the traffic on highway 75 was super heavy. While waiting for what it seems forever for a towing truck, every time a semi drove by, the car was shaking. In addition, the only place available to change our tire was about to close. This issue has never happened before as we take care of our cars. We did not think about taking pictures of the tire, we were only thinking about getting to safety and continuing to our destination. An employee from FDOT named [XXX] stopped by our car to let us know there was a camera from their office right behind our car. We did not keep the tire as we did not know it was a requirement from Kumho to honor their warranty. We got the tires from the dealership we bought the car from. The dealership never mentioned Kumho's warranty. I learned about this requirement after I reached out to Kumho. Our car does not have a spare tire as most of car don't come with spare now days. We have a receipt from Costco to show the purchase of a new tire date 12-23-2022. Kumho will not honor the warranty as we don't have the tire and we have now been obligated to purchase 3 more tires for our safety. We don't feel safe with these remaining Kumho tires on our car. This experienced was super stressful for my total and permanent disabled veteran husband and me. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11501862
Recall Date: Jan 15, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was towed to the dealer, where it was diagnosed that the engine was consuming an excessive amount of engine oil. The dealer replaced the catalytic converter; however, the failure recurred. The vehicle was taken to two independent mechanics, who replaced the catalytic converter on two separate occasions. The failure recurred, and the vehicle was then towed to The Kia Store (5327 Preston Hwy, Louisville, KY 40213) where it was diagnosed that the catalytic converter and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was towed to the dealer, where it was diagnosed that the engine was consuming an excessive amount of engine oil. The dealer replaced the catalytic converter; however, the failure recurred. The vehicle was taken to two independent mechanics, who replaced the catalytic converter on two separate occasions. The failure recurred, and the vehicle was then towed to The Kia Store (5327 Preston Hwy, Louisville, KY 40213) where it was diagnosed that the catalytic converter and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was towed to the dealer, where it was diagnosed that the engine was consuming an excessive amount of engine oil. The dealer replaced the catalytic converter; however, the failure recurred. The vehicle was taken to two independent mechanics, who replaced the catalytic converter on two separate occasions. The failure recurred, and the vehicle was then towed to The Kia Store (5327 Preston Hwy, Louisville, KY 40213) where it was diagnosed that the catalytic converter and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.
Mfg Campaign: 11500089
Recall Date: Jan 4, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was towed to the dealer, where it was diagnosed that the engine was consuming an excessive amount of engine oil. The dealer replaced the catalytic converter; however, the failure recurred. The vehicle was taken to two independent mechanics, who replaced the catalytic converter on two separate occasions. The failure recurred, and the vehicle was then towed to The Kia Store (5327 Preston Hwy, Louisville, KY 40213) where it was diagnosed that the catalytic converter and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.
Corrective Action:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was towed to the dealer, where it was diagnosed that the engine was consuming an excessive amount of engine oil. The dealer replaced the catalytic converter; however, the failure recurred. The vehicle was taken to two independent mechanics, who replaced the catalytic converter on two separate occasions. The failure recurred, and the vehicle was then towed to The Kia Store (5327 Preston Hwy, Louisville, KY 40213) where it was diagnosed that the catalytic converter and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.
Additional Notes:
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was towed to the dealer, where it was diagnosed that the engine was consuming an excessive amount of engine oil. The dealer replaced the catalytic converter; however, the failure recurred. The vehicle was taken to two independent mechanics, who replaced the catalytic converter on two separate occasions. The failure recurred, and the vehicle was then towed to The Kia Store (5327 Preston Hwy, Louisville, KY 40213) where it was diagnosed that the catalytic converter and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.
Mfg Campaign: 11500089
Recall Date: Jan 4, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On 12/27/22, was driving on highway in the evening, engine light illuminated and vehicle slowed down and unable to drive beyond 40mph. Was able to make it home safely, notified dealership on 12/28/22 and used AAA service for vehicle tow. Recv'd call from dealership on 1/3/22 that vehicle was inspected and was ready for pickup. Issue was code P1326 related to KSDS (knock sensor detection system) & connector rod bearings, so they did an ECU update & bearing clearance test. (While waiting for info I did online research & learned of the issue with KIA's GDI engine failures/fires). I asked dealer rep if the issue with my vehicle was related to this and was told yes, that this was the first step in Kia's protocol for the issue. I raised concern over driving the vehicle knowing that there is a possibility of engine failure or fire. He acknowledge the concern, but reiterated that this was all they would do for now. I asked for a copy of the repair/service protocol and was told he would try to get me one. Am scheduled to pick up vehicle in a few hours and am sure there will be more issues & concerns to follow.
Corrective Action:
On 12/27/22, was driving on highway in the evening, engine light illuminated and vehicle slowed down and unable to drive beyond 40mph. Was able to make it home safely, notified dealership on 12/28/22 and used AAA service for vehicle tow. Recv'd call from dealership on 1/3/22 that vehicle was inspected and was ready for pickup. Issue was code P1326 related to KSDS (knock sensor detection system) & connector rod bearings, so they did an ECU update & bearing clearance test. (While waiting for info I did online research & learned of the issue with KIA's GDI engine failures/fires). I asked dealer rep if the issue with my vehicle was related to this and was told yes, that this was the first step in Kia's protocol for the issue. I raised concern over driving the vehicle knowing that there is a possibility of engine failure or fire. He acknowledge the concern, but reiterated that this was all they would do for now. I asked for a copy of the repair/service protocol and was told he would try to get me one. Am scheduled to pick up vehicle in a few hours and am sure there will be more issues & concerns to follow.
Additional Notes:
On 12/27/22, was driving on highway in the evening, engine light illuminated and vehicle slowed down and unable to drive beyond 40mph. Was able to make it home safely, notified dealership on 12/28/22 and used AAA service for vehicle tow. Recv'd call from dealership on 1/3/22 that vehicle was inspected and was ready for pickup. Issue was code P1326 related to KSDS (knock sensor detection system) & connector rod bearings, so they did an ECU update & bearing clearance test. (While waiting for info I did online research & learned of the issue with KIA's GDI engine failures/fires). I asked dealer rep if the issue with my vehicle was related to this and was told yes, that this was the first step in Kia's protocol for the issue. I raised concern over driving the vehicle knowing that there is a possibility of engine failure or fire. He acknowledge the concern, but reiterated that this was all they would do for now. I asked for a copy of the repair/service protocol and was told he would try to get me one. Am scheduled to pick up vehicle in a few hours and am sure there will be more issues & concerns to follow.
Mfg Campaign: 11500166
Recall Date: Jan 4, 2023
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