Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC282
Recall Date: Sep 15, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
494 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased my Kia Sorento in 2020. It was a used 2019 with 7,000 miles. I immediately noticed that it would squeak rather loud and bounce high when driving over very small humps on the roads. Being that I'm no mechanical savvy, I assumed this was normal for SUV's because I've driven sedans all my life. Anyways, I was informed of the issue when going to a tire repair shop asking why my back tires sounds so harsh when driving. I was told that there are waves in my tires due to the shocks. and that the shocks has had to have issues for a while to now change the formation of the tires. I have now read several Kia forums and there are lots of Kia Sorento owners who have suspension issues close or the same as mine. Another issue is the automatic emergency brake. I was unaware of this feature until one day having to make a sudden stop and the vehicle stopped and shut off on its own almost causing me to be hit in the rear. This event was very traumatizing. I googled this feature and thought that I had turned it off but I realize that I can't make it go away and it is a very dangerous feature to have. My vehicle does not have as much driving experience as I do and I am capable of controlling my vehicle to avoid an accident if I need to without the assistance of a computer which has almost caused nearly fatal accidents by immediate stops or shutting off the vehicle causing me to not be able to control the vehicle myself. Another defect is the powered trunk. Whether I open it from the button near the steering wheel or the button on the rear gate, the trunk will immediately close on its own after opening; sometimes closing down on the top of the head of my children or myself. I selected to disable the "smart" feature but it does not stop it. The last defect is electrical. I have replaced the same internal light near the rear view mirror, and it continues to go out. This is an indication of an electrical issue and with my Kia only having 54,000 miles, further action is needed.
Corrective Action:
I purchased my Kia Sorento in 2020. It was a used 2019 with 7,000 miles. I immediately noticed that it would squeak rather loud and bounce high when driving over very small humps on the roads. Being that I'm no mechanical savvy, I assumed this was normal for SUV's because I've driven sedans all my life. Anyways, I was informed of the issue when going to a tire repair shop asking why my back tires sounds so harsh when driving. I was told that there are waves in my tires due to the shocks. and that the shocks has had to have issues for a while to now change the formation of the tires. I have now read several Kia forums and there are lots of Kia Sorento owners who have suspension issues close or the same as mine. Another issue is the automatic emergency brake. I was unaware of this feature until one day having to make a sudden stop and the vehicle stopped and shut off on its own almost causing me to be hit in the rear. This event was very traumatizing. I googled this feature and thought that I had turned it off but I realize that I can't make it go away and it is a very dangerous feature to have. My vehicle does not have as much driving experience as I do and I am capable of controlling my vehicle to avoid an accident if I need to without the assistance of a computer which has almost caused nearly fatal accidents by immediate stops or shutting off the vehicle causing me to not be able to control the vehicle myself. Another defect is the powered trunk. Whether I open it from the button near the steering wheel or the button on the rear gate, the trunk will immediately close on its own after opening; sometimes closing down on the top of the head of my children or myself. I selected to disable the "smart" feature but it does not stop it. The last defect is electrical. I have replaced the same internal light near the rear view mirror, and it continues to go out. This is an indication of an electrical issue and with my Kia only having 54,000 miles, further action is needed.
Additional Notes:
I purchased my Kia Sorento in 2020. It was a used 2019 with 7,000 miles. I immediately noticed that it would squeak rather loud and bounce high when driving over very small humps on the roads. Being that I'm no mechanical savvy, I assumed this was normal for SUV's because I've driven sedans all my life. Anyways, I was informed of the issue when going to a tire repair shop asking why my back tires sounds so harsh when driving. I was told that there are waves in my tires due to the shocks. and that the shocks has had to have issues for a while to now change the formation of the tires. I have now read several Kia forums and there are lots of Kia Sorento owners who have suspension issues close or the same as mine. Another issue is the automatic emergency brake. I was unaware of this feature until one day having to make a sudden stop and the vehicle stopped and shut off on its own almost causing me to be hit in the rear. This event was very traumatizing. I googled this feature and thought that I had turned it off but I realize that I can't make it go away and it is a very dangerous feature to have. My vehicle does not have as much driving experience as I do and I am capable of controlling my vehicle to avoid an accident if I need to without the assistance of a computer which has almost caused nearly fatal accidents by immediate stops or shutting off the vehicle causing me to not be able to control the vehicle myself. Another defect is the powered trunk. Whether I open it from the button near the steering wheel or the button on the rear gate, the trunk will immediately close on its own after opening; sometimes closing down on the top of the head of my children or myself. I selected to disable the "smart" feature but it does not stop it. The last defect is electrical. I have replaced the same internal light near the rear view mirror, and it continues to go out. This is an indication of an electrical issue and with my Kia only having 54,000 miles, further action is needed.
Mfg Campaign: 11483030
Recall Date: Sep 6, 2022
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
when vehicle is started and put in drive, you go about 5-10 feet and the FORWARD COLLISION AVOIDANCE ASSIST, warning lights come on dash. Bright orange triangle with a exclamation mark,& 2 orange cars crashing symbol,& middle display says FORWARD COLLISION AVOIDANCE ASSIST(FCA)SYSTEM DISABLED. RADAD BLOCKED. And the warning lights remain on. I have taken to KIA East in Louisville, they say my vehicle is fine, no problems. My advisor even told me that they popped off the plastic bumper and removed the radar and cleaned it.(I was told that if they did that the radar would have to be recalibrated--and it was not). When I left the dealership the warning lights came on and I took it back in and they still tell me they worked on it and its fine. called Kia Consumer, they tell me to video and get it back in the shop that if its throwing codes there is no problem. I told her I don't feel comfortable trying to drive and video my dash board, but did have a passenger help with this task. Lights come on every time you start it and proceed forward. I also reported how sluggish on take off and how it does not want to speed up and almost get hit if you pullout in traffic and then how it lunges forward and the accelerates very hard. I feel this is a very unsafe vehicle and they are giving me the run around Kia Consumer telling me to take it to other kia dealerships for service that are miles away from me. the documentation from the dealership just says can't duplicate and no real written explanation of what was done to my vehicle. it took 3 months to get my vehicle even checked at the dealership. i even took my vehicle to a local body shop to make sure it had not been hit and it had not. Please help me get this taken care of.
Corrective Action:
when vehicle is started and put in drive, you go about 5-10 feet and the FORWARD COLLISION AVOIDANCE ASSIST, warning lights come on dash. Bright orange triangle with a exclamation mark,& 2 orange cars crashing symbol,& middle display says FORWARD COLLISION AVOIDANCE ASSIST(FCA)SYSTEM DISABLED. RADAD BLOCKED. And the warning lights remain on. I have taken to KIA East in Louisville, they say my vehicle is fine, no problems. My advisor even told me that they popped off the plastic bumper and removed the radar and cleaned it.(I was told that if they did that the radar would have to be recalibrated--and it was not). When I left the dealership the warning lights came on and I took it back in and they still tell me they worked on it and its fine. called Kia Consumer, they tell me to video and get it back in the shop that if its throwing codes there is no problem. I told her I don't feel comfortable trying to drive and video my dash board, but did have a passenger help with this task. Lights come on every time you start it and proceed forward. I also reported how sluggish on take off and how it does not want to speed up and almost get hit if you pullout in traffic and then how it lunges forward and the accelerates very hard. I feel this is a very unsafe vehicle and they are giving me the run around Kia Consumer telling me to take it to other kia dealerships for service that are miles away from me. the documentation from the dealership just says can't duplicate and no real written explanation of what was done to my vehicle. it took 3 months to get my vehicle even checked at the dealership. i even took my vehicle to a local body shop to make sure it had not been hit and it had not. Please help me get this taken care of.
Additional Notes:
when vehicle is started and put in drive, you go about 5-10 feet and the FORWARD COLLISION AVOIDANCE ASSIST, warning lights come on dash. Bright orange triangle with a exclamation mark,& 2 orange cars crashing symbol,& middle display says FORWARD COLLISION AVOIDANCE ASSIST(FCA)SYSTEM DISABLED. RADAD BLOCKED. And the warning lights remain on. I have taken to KIA East in Louisville, they say my vehicle is fine, no problems. My advisor even told me that they popped off the plastic bumper and removed the radar and cleaned it.(I was told that if they did that the radar would have to be recalibrated--and it was not). When I left the dealership the warning lights came on and I took it back in and they still tell me they worked on it and its fine. called Kia Consumer, they tell me to video and get it back in the shop that if its throwing codes there is no problem. I told her I don't feel comfortable trying to drive and video my dash board, but did have a passenger help with this task. Lights come on every time you start it and proceed forward. I also reported how sluggish on take off and how it does not want to speed up and almost get hit if you pullout in traffic and then how it lunges forward and the accelerates very hard. I feel this is a very unsafe vehicle and they are giving me the run around Kia Consumer telling me to take it to other kia dealerships for service that are miles away from me. the documentation from the dealership just says can't duplicate and no real written explanation of what was done to my vehicle. it took 3 months to get my vehicle even checked at the dealership. i even took my vehicle to a local body shop to make sure it had not been hit and it had not. Please help me get this taken care of.
Mfg Campaign: 11481957
Recall Date: Aug 30, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact stated that the front passenger side headlamp failed. The vehicle was taken to Carmax where the headlamp was replaced however, the front driver's side headlamp failed. No warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact stated that the front passenger side headlamp failed. The vehicle was taken to Carmax where the headlamp was replaced however, the front driver's side headlamp failed. No warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact stated that the front passenger side headlamp failed. The vehicle was taken to Carmax where the headlamp was replaced however, the front driver's side headlamp failed. No warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11480866
Recall Date: Aug 23, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission is not shifting from first to second or third to fourth gear. RPMs jump between 4-5 and it won't accelerate. Dealership was able to replicate issue but no codes appeared during scan. They put in a ticket. It has stopped in traffic already. I was able to shut off and restart but this is dangerous.
Corrective Action:
The transmission is not shifting from first to second or third to fourth gear. RPMs jump between 4-5 and it won't accelerate. Dealership was able to replicate issue but no codes appeared during scan. They put in a ticket. It has stopped in traffic already. I was able to shut off and restart but this is dangerous.
Additional Notes:
The transmission is not shifting from first to second or third to fourth gear. RPMs jump between 4-5 and it won't accelerate. Dealership was able to replicate issue but no codes appeared during scan. They put in a ticket. It has stopped in traffic already. I was able to shut off and restart but this is dangerous.
Mfg Campaign: 11478784
Recall Date: Aug 11, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car has issues with accelerating, with huge hesitations that almost feel like the car is going to stop, causing a jerking feeling. This especially happens on the expressway, initially at around 20 mph and then around 50+ mph. Have taken the car to be serviced with no resolution for the issue after over two weeks and now my check engine light constantlystays on. Other Kia owners have expressed noticing similar issues with their Sorento. This is a big concern, as it has the potential to cause several accidents nationwide.
Corrective Action:
The car has issues with accelerating, with huge hesitations that almost feel like the car is going to stop, causing a jerking feeling. This especially happens on the expressway, initially at around 20 mph and then around 50+ mph. Have taken the car to be serviced with no resolution for the issue after over two weeks and now my check engine light constantlystays on. Other Kia owners have expressed noticing similar issues with their Sorento. This is a big concern, as it has the potential to cause several accidents nationwide.
Additional Notes:
The car has issues with accelerating, with huge hesitations that almost feel like the car is going to stop, causing a jerking feeling. This especially happens on the expressway, initially at around 20 mph and then around 50+ mph. Have taken the car to be serviced with no resolution for the issue after over two weeks and now my check engine light constantlystays on. Other Kia owners have expressed noticing similar issues with their Sorento. This is a big concern, as it has the potential to cause several accidents nationwide.
Mfg Campaign: 11476841
Recall Date: Aug 1, 2022
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The white pearl paint on my 2019 Kia Sorento has started chipping in some spots without any impacts or action that would affect it. I feel that this could expand and maybe chip a large portion of the hood paint while I am driving, which may cause me to react erratically and maybe cause an accident. I have seen many complaints online recently of other owners encountering the same problem. I have taken the SUV to the dealer many times for maintenance, but they have not attempted to repair the issue. No lights or alarms have presented themselves prior to this issue, which I first noticed while washing my car in January 2022.
Corrective Action:
The white pearl paint on my 2019 Kia Sorento has started chipping in some spots without any impacts or action that would affect it. I feel that this could expand and maybe chip a large portion of the hood paint while I am driving, which may cause me to react erratically and maybe cause an accident. I have seen many complaints online recently of other owners encountering the same problem. I have taken the SUV to the dealer many times for maintenance, but they have not attempted to repair the issue. No lights or alarms have presented themselves prior to this issue, which I first noticed while washing my car in January 2022.
Additional Notes:
The white pearl paint on my 2019 Kia Sorento has started chipping in some spots without any impacts or action that would affect it. I feel that this could expand and maybe chip a large portion of the hood paint while I am driving, which may cause me to react erratically and maybe cause an accident. I have seen many complaints online recently of other owners encountering the same problem. I have taken the SUV to the dealer many times for maintenance, but they have not attempted to repair the issue. No lights or alarms have presented themselves prior to this issue, which I first noticed while washing my car in January 2022.
Mfg Campaign: 11476196
Recall Date: Jul 27, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On July 21 year 2022 my Kia Sorento was stolen. I am Under the impression that Kia did not fix the problem of the ease of getting into a locked car as well as fixing the problem of how easy it is to start the engine and drive off. I am very disappointed and will never buy a Kia product again. This was my second and final Kia. I feel Kia is responsible for my car being stolen because the problem Of accessibility was not fixed even though Kia was aware of the problem. I would like some kind of reimbursement for the anguish and trouble this has caused. A police report has been filed on this incident.
Corrective Action:
On July 21 year 2022 my Kia Sorento was stolen. I am Under the impression that Kia did not fix the problem of the ease of getting into a locked car as well as fixing the problem of how easy it is to start the engine and drive off. I am very disappointed and will never buy a Kia product again. This was my second and final Kia. I feel Kia is responsible for my car being stolen because the problem Of accessibility was not fixed even though Kia was aware of the problem. I would like some kind of reimbursement for the anguish and trouble this has caused. A police report has been filed on this incident.
Additional Notes:
On July 21 year 2022 my Kia Sorento was stolen. I am Under the impression that Kia did not fix the problem of the ease of getting into a locked car as well as fixing the problem of how easy it is to start the engine and drive off. I am very disappointed and will never buy a Kia product again. This was my second and final Kia. I feel Kia is responsible for my car being stolen because the problem Of accessibility was not fixed even though Kia was aware of the problem. I would like some kind of reimbursement for the anguish and trouble this has caused. A police report has been filed on this incident.
Mfg Campaign: 11475620
Recall Date: Jul 24, 2022
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle was stolen in a parking lot full of other vehicles. I now know about the design flaw, making it easy for Kias to be stolen. This needs to be resolved immediately via a recall by Kia to fix this flaw and to prevent other Kia owners from going through this.
Corrective Action:
My vehicle was stolen in a parking lot full of other vehicles. I now know about the design flaw, making it easy for Kias to be stolen. This needs to be resolved immediately via a recall by Kia to fix this flaw and to prevent other Kia owners from going through this.
Additional Notes:
My vehicle was stolen in a parking lot full of other vehicles. I now know about the design flaw, making it easy for Kias to be stolen. This needs to be resolved immediately via a recall by Kia to fix this flaw and to prevent other Kia owners from going through this.
Mfg Campaign: 11473670
Recall Date: Jul 13, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Engine stutters and jerks upon acceleration. Happens in every driving mode (Comfort / Eco / Smart / Sport). This has been a persistent safety issue, and judging by the number of similar complaints, a speedy resolution is needed.
Corrective Action:
Engine stutters and jerks upon acceleration. Happens in every driving mode (Comfort / Eco / Smart / Sport). This has been a persistent safety issue, and judging by the number of similar complaints, a speedy resolution is needed.
Additional Notes:
Engine stutters and jerks upon acceleration. Happens in every driving mode (Comfort / Eco / Smart / Sport). This has been a persistent safety issue, and judging by the number of similar complaints, a speedy resolution is needed.
Mfg Campaign: 11473211
Recall Date: Jul 10, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine stutters and jerks upon acceleration. Happens in every driving mode (Comfort / Eco / Smart / Sport). This has been a persistent safety issue, and judging by the number of similar complaints, a speedy resolution is needed.
Corrective Action:
Engine stutters and jerks upon acceleration. Happens in every driving mode (Comfort / Eco / Smart / Sport). This has been a persistent safety issue, and judging by the number of similar complaints, a speedy resolution is needed.
Additional Notes:
Engine stutters and jerks upon acceleration. Happens in every driving mode (Comfort / Eco / Smart / Sport). This has been a persistent safety issue, and judging by the number of similar complaints, a speedy resolution is needed.
Mfg Campaign: 11473211
Recall Date: Jul 10, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact stated that while driving at night with the low-beam headlights activated, the light beam was bouncing up and down and moving from side to side presenting a visible shadow within the light beam, causing a visibility hazard for the driver. The vehicle was taken to the local dealer who replaced the driver’s side headlight assembly and the movable headlight controller; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact stated that while driving at night with the low-beam headlights activated, the light beam was bouncing up and down and moving from side to side presenting a visible shadow within the light beam, causing a visibility hazard for the driver. The vehicle was taken to the local dealer who replaced the driver’s side headlight assembly and the movable headlight controller; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact stated that while driving at night with the low-beam headlights activated, the light beam was bouncing up and down and moving from side to side presenting a visible shadow within the light beam, causing a visibility hazard for the driver. The vehicle was taken to the local dealer who replaced the driver’s side headlight assembly and the movable headlight controller; however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 30,000.
Mfg Campaign: 11472532
Recall Date: Jul 6, 2022
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the front passenger's seat was not able to move forward or backward. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the front passenger's seat was not able to move forward or backward. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the front passenger's seat was not able to move forward or backward. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Mfg Campaign: 11466826
Recall Date: May 31, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the front passenger's seat was not able to move forward or backward. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the front passenger's seat was not able to move forward or backward. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the front passenger's seat was not able to move forward or backward. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Mfg Campaign: 11466826
Recall Date: May 31, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There is a hiss noise coming from the steering when you are making a left or right turn.
Corrective Action:
There is a hiss noise coming from the steering when you are making a left or right turn.
Additional Notes:
There is a hiss noise coming from the steering when you are making a left or right turn.
Mfg Campaign: 11465443
Recall Date: May 20, 2022
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
There is a hiss noise coming from the steering when you are making a left or right turn.
Corrective Action:
There is a hiss noise coming from the steering when you are making a left or right turn.
Additional Notes:
There is a hiss noise coming from the steering when you are making a left or right turn.
Mfg Campaign: 11465443
Recall Date: May 20, 2022
Kia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 21V519000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 21V519000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 21V519000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.
Mfg Campaign: 11464237
Recall Date: May 11, 2022
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front bumper (black) is peeling. Local repair shop said the bumper was not properly primed before they (KIA) painted them. Peeling started 9/15/2021
Corrective Action:
Front bumper (black) is peeling. Local repair shop said the bumper was not properly primed before they (KIA) painted them. Peeling started 9/15/2021
Additional Notes:
Front bumper (black) is peeling. Local repair shop said the bumper was not properly primed before they (KIA) painted them. Peeling started 9/15/2021
Mfg Campaign: 11464274
Recall Date: May 11, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
JERKS IN LOWER GEARS AND SOMETIMES SPEADS UP WHEN YOU'RE ABOUT TO STOP AND/OR SLOW DOWN & WHEN YOU MAKE A TURN, CAUSED ME TO GET INTO AN ACCIDENT ON i95 WHILE MY KIDS WERE IN THE CAR WITH ME!!!! WHEN I TRIED TO BREAK THE CAR SLIGHTLY SPED UP BEFORE STOPPING CAUSING ME TO REAR END ANOTHER VEHICLE. THIS IS MY SECOND KIA CAR, THE FIRST WAS AN OPTIMA. I THOUGHT KIA'S WERE STRONG, RELIABLE AND SAFE CARS. SOMETHING NEEDS TO BE DONE!!!
Corrective Action:
JERKS IN LOWER GEARS AND SOMETIMES SPEADS UP WHEN YOU'RE ABOUT TO STOP AND/OR SLOW DOWN & WHEN YOU MAKE A TURN, CAUSED ME TO GET INTO AN ACCIDENT ON i95 WHILE MY KIDS WERE IN THE CAR WITH ME!!!! WHEN I TRIED TO BREAK THE CAR SLIGHTLY SPED UP BEFORE STOPPING CAUSING ME TO REAR END ANOTHER VEHICLE. THIS IS MY SECOND KIA CAR, THE FIRST WAS AN OPTIMA. I THOUGHT KIA'S WERE STRONG, RELIABLE AND SAFE CARS. SOMETHING NEEDS TO BE DONE!!!
Additional Notes:
JERKS IN LOWER GEARS AND SOMETIMES SPEADS UP WHEN YOU'RE ABOUT TO STOP AND/OR SLOW DOWN & WHEN YOU MAKE A TURN, CAUSED ME TO GET INTO AN ACCIDENT ON i95 WHILE MY KIDS WERE IN THE CAR WITH ME!!!! WHEN I TRIED TO BREAK THE CAR SLIGHTLY SPED UP BEFORE STOPPING CAUSING ME TO REAR END ANOTHER VEHICLE. THIS IS MY SECOND KIA CAR, THE FIRST WAS AN OPTIMA. I THOUGHT KIA'S WERE STRONG, RELIABLE AND SAFE CARS. SOMETHING NEEDS TO BE DONE!!!
Mfg Campaign: 11463576
Recall Date: May 6, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
What component failed-High pressure fuel pump. It would have to be towed from place of inspected. They cannot put the part back inside the car; the part went "poof" into big chunks after it was taken apart. Mine and my children's saftey; our lives were put at risk on April 5th, 2022. We were driving home from school in a 40 mph zone. At the stop light when the light had turned green when the gas pedal was pressed down the car drove at less then 5mph and then stalled out. There was zero power to the gas pedal. We had to pull over and restart car and hope there was power. We were only down the street from our home. I had to baby the gas pedal and could not get to pass 10 mph in a 40mph zone and then a 25mph zone. The car then sat on our driveway until we could take it to our auto shop on April 19th, 2022. The KIA then turned on and had the check engine light on now. The car would drive up to 38mph in Eco mode only before it would start to spurter and slow down itself on its own. There was hardly any power to the gas pump again. When I entered the auto parking lot there was a very faint squeal sound coming from the engine area. When the auto place called they told us when the part was taken out "the internal parts disintegratend" and the part cannot be placed back in the KIA. The high pressure fuel pump did not handle the "fuel pressure". This has been a concern for many KIA's that have come through the auto place. They had said they have seen KIA's of all styles as far back to 2017 having this issue and that the part is on a national back order with zero ETA of being back in stock. How can a car part not be on a recall and be on a national back order. I had called PEAK KIA in Littleton, CO. I was told that the high pressure fuel pump went bad on my account.
Corrective Action:
What component failed-High pressure fuel pump. It would have to be towed from place of inspected. They cannot put the part back inside the car; the part went "poof" into big chunks after it was taken apart. Mine and my children's saftey; our lives were put at risk on April 5th, 2022. We were driving home from school in a 40 mph zone. At the stop light when the light had turned green when the gas pedal was pressed down the car drove at less then 5mph and then stalled out. There was zero power to the gas pedal. We had to pull over and restart car and hope there was power. We were only down the street from our home. I had to baby the gas pedal and could not get to pass 10 mph in a 40mph zone and then a 25mph zone. The car then sat on our driveway until we could take it to our auto shop on April 19th, 2022. The KIA then turned on and had the check engine light on now. The car would drive up to 38mph in Eco mode only before it would start to spurter and slow down itself on its own. There was hardly any power to the gas pump again. When I entered the auto parking lot there was a very faint squeal sound coming from the engine area. When the auto place called they told us when the part was taken out "the internal parts disintegratend" and the part cannot be placed back in the KIA. The high pressure fuel pump did not handle the "fuel pressure". This has been a concern for many KIA's that have come through the auto place. They had said they have seen KIA's of all styles as far back to 2017 having this issue and that the part is on a national back order with zero ETA of being back in stock. How can a car part not be on a recall and be on a national back order. I had called PEAK KIA in Littleton, CO. I was told that the high pressure fuel pump went bad on my account.
Additional Notes:
What component failed-High pressure fuel pump. It would have to be towed from place of inspected. They cannot put the part back inside the car; the part went "poof" into big chunks after it was taken apart. Mine and my children's saftey; our lives were put at risk on April 5th, 2022. We were driving home from school in a 40 mph zone. At the stop light when the light had turned green when the gas pedal was pressed down the car drove at less then 5mph and then stalled out. There was zero power to the gas pedal. We had to pull over and restart car and hope there was power. We were only down the street from our home. I had to baby the gas pedal and could not get to pass 10 mph in a 40mph zone and then a 25mph zone. The car then sat on our driveway until we could take it to our auto shop on April 19th, 2022. The KIA then turned on and had the check engine light on now. The car would drive up to 38mph in Eco mode only before it would start to spurter and slow down itself on its own. There was hardly any power to the gas pump again. When I entered the auto parking lot there was a very faint squeal sound coming from the engine area. When the auto place called they told us when the part was taken out "the internal parts disintegratend" and the part cannot be placed back in the KIA. The high pressure fuel pump did not handle the "fuel pressure". This has been a concern for many KIA's that have come through the auto place. They had said they have seen KIA's of all styles as far back to 2017 having this issue and that the part is on a national back order with zero ETA of being back in stock. How can a car part not be on a recall and be on a national back order. I had called PEAK KIA in Littleton, CO. I was told that the high pressure fuel pump went bad on my account.
Mfg Campaign: 11461561
Recall Date: Apr 20, 2022
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
During use wipers at times will random stop in up position on windshield. Intermittent problem will start working again after toggling wiper switch.
Corrective Action:
During use wipers at times will random stop in up position on windshield. Intermittent problem will start working again after toggling wiper switch.
Additional Notes:
During use wipers at times will random stop in up position on windshield. Intermittent problem will start working again after toggling wiper switch.
Mfg Campaign: 11460246
Recall Date: Apr 9, 2022
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Valencia, CA • 36 yrs
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