Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft may have been improperly heat treated and may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC153
Recall Date: Sep 21, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Consumer Complaints
894 ComplaintsKia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
2 PROBLEMS: 1. OVER THE LAST SEVERAL MONTHS THE LIGHTS WILL TURN OFF WHEN DRIVING AT NIGHT IN THE AUTO POSITION. IT DOESN'T MATTER IF IT'S A LIGHTED STREET OR DARK ROAD. THIS IS VERY DANGEROUS. IT HAS HAPPENED AT LEAST 7 TIMES. 2. NOW THE THE EXTERIOR LIGHTS RANDOMLY TURN ON MINUTES TO HOURS AFTER THE CAR IS OFF WHEN LIGHTS ARE IN THE AUTO POSITION. THIS HAPPENED THREE TIMES IN THE LAST 4 DAYS. THE VEHICLE IS NOW AT THE DEALER BUT SO FAR THEY HAVE NOT FOUND ANYTHING. THE DATE IS THE MOST RECENT THAT THE LIGHTS TURNED ON.
Corrective Action:
2 PROBLEMS: 1. OVER THE LAST SEVERAL MONTHS THE LIGHTS WILL TURN OFF WHEN DRIVING AT NIGHT IN THE AUTO POSITION. IT DOESN'T MATTER IF IT'S A LIGHTED STREET OR DARK ROAD. THIS IS VERY DANGEROUS. IT HAS HAPPENED AT LEAST 7 TIMES. 2. NOW THE THE EXTERIOR LIGHTS RANDOMLY TURN ON MINUTES TO HOURS AFTER THE CAR IS OFF WHEN LIGHTS ARE IN THE AUTO POSITION. THIS HAPPENED THREE TIMES IN THE LAST 4 DAYS. THE VEHICLE IS NOW AT THE DEALER BUT SO FAR THEY HAVE NOT FOUND ANYTHING. THE DATE IS THE MOST RECENT THAT THE LIGHTS TURNED ON.
Additional Notes:
2 PROBLEMS: 1. OVER THE LAST SEVERAL MONTHS THE LIGHTS WILL TURN OFF WHEN DRIVING AT NIGHT IN THE AUTO POSITION. IT DOESN'T MATTER IF IT'S A LIGHTED STREET OR DARK ROAD. THIS IS VERY DANGEROUS. IT HAS HAPPENED AT LEAST 7 TIMES. 2. NOW THE THE EXTERIOR LIGHTS RANDOMLY TURN ON MINUTES TO HOURS AFTER THE CAR IS OFF WHEN LIGHTS ARE IN THE AUTO POSITION. THIS HAPPENED THREE TIMES IN THE LAST 4 DAYS. THE VEHICLE IS NOW AT THE DEALER BUT SO FAR THEY HAVE NOT FOUND ANYTHING. THE DATE IS THE MOST RECENT THAT THE LIGHTS TURNED ON.
Mfg Campaign: 11309090
Recall Date: Feb 13, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE CAR STALLED WHILE I WAS DRIVING. NO WARNING LIGHTS (NO CHECK ENGINE LIGHT, TEMP, ETC.) OR WARNING. I PULLED OVER, TURNED IT OFF THEN BACK ON AND STARTED TO HEAR A LOW KNOCKING IN MOTOR. IT RAN FOR A FEW MILES, THEN STALLED AT A LIGHT. I TURNED OFF THEN BACK ON THEN MADE IT HOME. AT HOME MY HUSBAND CHECKED THE OIL AND IT LOOKED "MILKY". WHEN HE TRIED TO DRIVE IT TO THE KIA IT MADE A LOUD NOISE IN THE MOTOR AND DIED. WE TOWED IT TO KIA. KIA TELLS US THAT BECAUSE THE OIL IS ""MURKY" THEY WILL NOT UPHOLD THE 100,000 WARRANTY (UNDER 80,000 MILES ON THE CAR). WE BELIEVE THE CHANGE IN OIL IS DUE TO A DEFECT.
Corrective Action:
THE CAR STALLED WHILE I WAS DRIVING. NO WARNING LIGHTS (NO CHECK ENGINE LIGHT, TEMP, ETC.) OR WARNING. I PULLED OVER, TURNED IT OFF THEN BACK ON AND STARTED TO HEAR A LOW KNOCKING IN MOTOR. IT RAN FOR A FEW MILES, THEN STALLED AT A LIGHT. I TURNED OFF THEN BACK ON THEN MADE IT HOME. AT HOME MY HUSBAND CHECKED THE OIL AND IT LOOKED "MILKY". WHEN HE TRIED TO DRIVE IT TO THE KIA IT MADE A LOUD NOISE IN THE MOTOR AND DIED. WE TOWED IT TO KIA. KIA TELLS US THAT BECAUSE THE OIL IS ""MURKY" THEY WILL NOT UPHOLD THE 100,000 WARRANTY (UNDER 80,000 MILES ON THE CAR). WE BELIEVE THE CHANGE IN OIL IS DUE TO A DEFECT.
Additional Notes:
THE CAR STALLED WHILE I WAS DRIVING. NO WARNING LIGHTS (NO CHECK ENGINE LIGHT, TEMP, ETC.) OR WARNING. I PULLED OVER, TURNED IT OFF THEN BACK ON AND STARTED TO HEAR A LOW KNOCKING IN MOTOR. IT RAN FOR A FEW MILES, THEN STALLED AT A LIGHT. I TURNED OFF THEN BACK ON THEN MADE IT HOME. AT HOME MY HUSBAND CHECKED THE OIL AND IT LOOKED "MILKY". WHEN HE TRIED TO DRIVE IT TO THE KIA IT MADE A LOUD NOISE IN THE MOTOR AND DIED. WE TOWED IT TO KIA. KIA TELLS US THAT BECAUSE THE OIL IS ""MURKY" THEY WILL NOT UPHOLD THE 100,000 WARRANTY (UNDER 80,000 MILES ON THE CAR). WE BELIEVE THE CHANGE IN OIL IS DUE TO A DEFECT.
Mfg Campaign: 11308800
Recall Date: Feb 12, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FEB 07 2020 - MILEAGE: 59,211 - THIS IS MY LAST 'EXCESSIVE OIL CONSUMPTION' TEST WITH DEALERSHIP. MY 2017 KIA SORENTO WAS DOWN 1.7 QUARTS OF OIL (MORE LIKE 2 QTS AS THE ENGINE WAS HOT AND THE TECH AGREED, MORE LIKE 2 QTS.) AFTER 1002 MILES, THAT AVERAGES OUT TO ABOUT 1 QT OIL EVERY 500 MILES. THE TECH SAID HE WOULD SUBMIT ALL TESTING RESULTS TO KIA MOTORS. HE ALSO SAID TO CHECK OIL EVERY 1000 MILES AND TO ADD OIL IF NEEDED, DO NOT LET IT RUN OUT OF OIL. MY NEXT OIL CHANGE IS SCH AT 61176 MILES, THAT'S ABOUT 1965 MILES, I WILL PROBABLY HAVE TO ADD 3.93 QTS BEFORE MY SCH OIL CHANGE IF STILL 1 QT. EVERY 500 MILES STILL APPLICABLE. THE ORIGINAL DIPSTICK WAS YELLOW, THEY REPLACED IT WITH AN 'ORANGE' ONE EVER SINCE THE TESTING BEGAN. THEY SAID THE ORIGINAL DIPSTICK WAS NOT READING CORRECTLY AND ALL KIAS HAVING THIS 'EXCESSIVE OIL CONSUMPTION' PROBLEM WILL HAVE DIPSTICKS REPLACED WITH THE ORANGE ONES.
Corrective Action:
FEB 07 2020 - MILEAGE: 59,211 - THIS IS MY LAST 'EXCESSIVE OIL CONSUMPTION' TEST WITH DEALERSHIP. MY 2017 KIA SORENTO WAS DOWN 1.7 QUARTS OF OIL (MORE LIKE 2 QTS AS THE ENGINE WAS HOT AND THE TECH AGREED, MORE LIKE 2 QTS.) AFTER 1002 MILES, THAT AVERAGES OUT TO ABOUT 1 QT OIL EVERY 500 MILES. THE TECH SAID HE WOULD SUBMIT ALL TESTING RESULTS TO KIA MOTORS. HE ALSO SAID TO CHECK OIL EVERY 1000 MILES AND TO ADD OIL IF NEEDED, DO NOT LET IT RUN OUT OF OIL. MY NEXT OIL CHANGE IS SCH AT 61176 MILES, THAT'S ABOUT 1965 MILES, I WILL PROBABLY HAVE TO ADD 3.93 QTS BEFORE MY SCH OIL CHANGE IF STILL 1 QT. EVERY 500 MILES STILL APPLICABLE. THE ORIGINAL DIPSTICK WAS YELLOW, THEY REPLACED IT WITH AN 'ORANGE' ONE EVER SINCE THE TESTING BEGAN. THEY SAID THE ORIGINAL DIPSTICK WAS NOT READING CORRECTLY AND ALL KIAS HAVING THIS 'EXCESSIVE OIL CONSUMPTION' PROBLEM WILL HAVE DIPSTICKS REPLACED WITH THE ORANGE ONES.
Additional Notes:
FEB 07 2020 - MILEAGE: 59,211 - THIS IS MY LAST 'EXCESSIVE OIL CONSUMPTION' TEST WITH DEALERSHIP. MY 2017 KIA SORENTO WAS DOWN 1.7 QUARTS OF OIL (MORE LIKE 2 QTS AS THE ENGINE WAS HOT AND THE TECH AGREED, MORE LIKE 2 QTS.) AFTER 1002 MILES, THAT AVERAGES OUT TO ABOUT 1 QT OIL EVERY 500 MILES. THE TECH SAID HE WOULD SUBMIT ALL TESTING RESULTS TO KIA MOTORS. HE ALSO SAID TO CHECK OIL EVERY 1000 MILES AND TO ADD OIL IF NEEDED, DO NOT LET IT RUN OUT OF OIL. MY NEXT OIL CHANGE IS SCH AT 61176 MILES, THAT'S ABOUT 1965 MILES, I WILL PROBABLY HAVE TO ADD 3.93 QTS BEFORE MY SCH OIL CHANGE IF STILL 1 QT. EVERY 500 MILES STILL APPLICABLE. THE ORIGINAL DIPSTICK WAS YELLOW, THEY REPLACED IT WITH AN 'ORANGE' ONE EVER SINCE THE TESTING BEGAN. THEY SAID THE ORIGINAL DIPSTICK WAS NOT READING CORRECTLY AND ALL KIAS HAVING THIS 'EXCESSIVE OIL CONSUMPTION' PROBLEM WILL HAVE DIPSTICKS REPLACED WITH THE ORANGE ONES.
Mfg Campaign: 11307993
Recall Date: Feb 9, 2020
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
I LOST POWER STEERING THREE TIMES. THE POWER STEERING LIGHT WENT ON EACH TIME. ON TWO OF THE OCCASIONS THE VEHICLE WAS TOWED TO THE LOCAL DEALER. IT WAS TOWED TO MODESTO KIA AND PASO ROBLES KIA, BOTH IN CALIFORNIA. IN MODESTO , 1/18, I WAS TOLD IT WAS A DIRTY BATTERY CABLE THAT THE CAR HAD RESET ITSELF AND THERE WERE NO MORE PROBLEMS WITH THE POWER STEERING. NINE DAYS LATER ON 1/27, IT WENT OUT AGAIN IN CAMBRIA, CA. THIS TIME I WAS DRIVING BUT WAS ABLE TO MOVE TO A SAFE PLACE. THE KIA DEALERSHIP IN PASO ROBLES SAID WHEN THE CAR ARRIVED THE LIGHT WAS OFF AND THERE WERE NO ISSUES WITH THE POWER STEERING. I WAS TOLD THEY WOULD PUT MILES ON THE CAR IN AN EFFORT TO RECREATE THE PROBLEM. THAT AFTERNOON AS IT WAS SET TO BE DRIVEN BY THE TECHNICIAN THE LIGHT WENT ON AND POWER STEERING WAS LOST. I WAS TOLD THE TECHNICIAN SAW A PROBLEM IN THE FUSE BOX, HE FIXED IT AND THE CAR WAS ABLE TO BE DRIVEN. I WAS TOLD THERE WAS NOTHING ELSE THEY COULD DO. THE SERVICE MANAGER WAS RUDE AND UNSYMPATHETIC. MY CONCERNS WERE NOT VALIDATED OR ACKNOWLEDGED, NEEDLESS TO SAY, I VERY UPSET BECAUSE I WAS AFRAID TO DRIVE THE CAR. ESPECIALLY, GIVEN THE FACT THAT WHAT THEY SAID THEY DID TO FIX THE PROBLEM DID NOT MAKE ANY SENSE TO ME. I KNOW THERE IS A PROBLEM WITH THE VEHICLE AND FURTHER INVESTIGATION BY BOTH DEALERS MAY HAVE DISCOVERED IT BUT THEY WENT WITH THE FIRST THING THEY FOUND. THERE ARE OTHER COMPLAINTS FOR THE SAME REASON. I TRULY FELT UNSAFE. DRIVING THE VEHICLE AND BECAUSE OF THAT, I FELT I HAD NO OTHER CHOICE BUT TO PURCHASE ANOTHER VEHICLE. THE SORENTO IS UNSAFE AND SOMEONE IS GOING TO GET HURT. I PRAY YOU WILL INVESTIGATE THIS ISSUE AND WITH THIS CAR SPECIFICALLY. I ALSO HAVE A KIA CUSTOMER CARE CASE NO; 13527008
Corrective Action:
I LOST POWER STEERING THREE TIMES. THE POWER STEERING LIGHT WENT ON EACH TIME. ON TWO OF THE OCCASIONS THE VEHICLE WAS TOWED TO THE LOCAL DEALER. IT WAS TOWED TO MODESTO KIA AND PASO ROBLES KIA, BOTH IN CALIFORNIA. IN MODESTO , 1/18, I WAS TOLD IT WAS A DIRTY BATTERY CABLE THAT THE CAR HAD RESET ITSELF AND THERE WERE NO MORE PROBLEMS WITH THE POWER STEERING. NINE DAYS LATER ON 1/27, IT WENT OUT AGAIN IN CAMBRIA, CA. THIS TIME I WAS DRIVING BUT WAS ABLE TO MOVE TO A SAFE PLACE. THE KIA DEALERSHIP IN PASO ROBLES SAID WHEN THE CAR ARRIVED THE LIGHT WAS OFF AND THERE WERE NO ISSUES WITH THE POWER STEERING. I WAS TOLD THEY WOULD PUT MILES ON THE CAR IN AN EFFORT TO RECREATE THE PROBLEM. THAT AFTERNOON AS IT WAS SET TO BE DRIVEN BY THE TECHNICIAN THE LIGHT WENT ON AND POWER STEERING WAS LOST. I WAS TOLD THE TECHNICIAN SAW A PROBLEM IN THE FUSE BOX, HE FIXED IT AND THE CAR WAS ABLE TO BE DRIVEN. I WAS TOLD THERE WAS NOTHING ELSE THEY COULD DO. THE SERVICE MANAGER WAS RUDE AND UNSYMPATHETIC. MY CONCERNS WERE NOT VALIDATED OR ACKNOWLEDGED, NEEDLESS TO SAY, I VERY UPSET BECAUSE I WAS AFRAID TO DRIVE THE CAR. ESPECIALLY, GIVEN THE FACT THAT WHAT THEY SAID THEY DID TO FIX THE PROBLEM DID NOT MAKE ANY SENSE TO ME. I KNOW THERE IS A PROBLEM WITH THE VEHICLE AND FURTHER INVESTIGATION BY BOTH DEALERS MAY HAVE DISCOVERED IT BUT THEY WENT WITH THE FIRST THING THEY FOUND. THERE ARE OTHER COMPLAINTS FOR THE SAME REASON. I TRULY FELT UNSAFE. DRIVING THE VEHICLE AND BECAUSE OF THAT, I FELT I HAD NO OTHER CHOICE BUT TO PURCHASE ANOTHER VEHICLE. THE SORENTO IS UNSAFE AND SOMEONE IS GOING TO GET HURT. I PRAY YOU WILL INVESTIGATE THIS ISSUE AND WITH THIS CAR SPECIFICALLY. I ALSO HAVE A KIA CUSTOMER CARE CASE NO; 13527008
Additional Notes:
I LOST POWER STEERING THREE TIMES. THE POWER STEERING LIGHT WENT ON EACH TIME. ON TWO OF THE OCCASIONS THE VEHICLE WAS TOWED TO THE LOCAL DEALER. IT WAS TOWED TO MODESTO KIA AND PASO ROBLES KIA, BOTH IN CALIFORNIA. IN MODESTO , 1/18, I WAS TOLD IT WAS A DIRTY BATTERY CABLE THAT THE CAR HAD RESET ITSELF AND THERE WERE NO MORE PROBLEMS WITH THE POWER STEERING. NINE DAYS LATER ON 1/27, IT WENT OUT AGAIN IN CAMBRIA, CA. THIS TIME I WAS DRIVING BUT WAS ABLE TO MOVE TO A SAFE PLACE. THE KIA DEALERSHIP IN PASO ROBLES SAID WHEN THE CAR ARRIVED THE LIGHT WAS OFF AND THERE WERE NO ISSUES WITH THE POWER STEERING. I WAS TOLD THEY WOULD PUT MILES ON THE CAR IN AN EFFORT TO RECREATE THE PROBLEM. THAT AFTERNOON AS IT WAS SET TO BE DRIVEN BY THE TECHNICIAN THE LIGHT WENT ON AND POWER STEERING WAS LOST. I WAS TOLD THE TECHNICIAN SAW A PROBLEM IN THE FUSE BOX, HE FIXED IT AND THE CAR WAS ABLE TO BE DRIVEN. I WAS TOLD THERE WAS NOTHING ELSE THEY COULD DO. THE SERVICE MANAGER WAS RUDE AND UNSYMPATHETIC. MY CONCERNS WERE NOT VALIDATED OR ACKNOWLEDGED, NEEDLESS TO SAY, I VERY UPSET BECAUSE I WAS AFRAID TO DRIVE THE CAR. ESPECIALLY, GIVEN THE FACT THAT WHAT THEY SAID THEY DID TO FIX THE PROBLEM DID NOT MAKE ANY SENSE TO ME. I KNOW THERE IS A PROBLEM WITH THE VEHICLE AND FURTHER INVESTIGATION BY BOTH DEALERS MAY HAVE DISCOVERED IT BUT THEY WENT WITH THE FIRST THING THEY FOUND. THERE ARE OTHER COMPLAINTS FOR THE SAME REASON. I TRULY FELT UNSAFE. DRIVING THE VEHICLE AND BECAUSE OF THAT, I FELT I HAD NO OTHER CHOICE BUT TO PURCHASE ANOTHER VEHICLE. THE SORENTO IS UNSAFE AND SOMEONE IS GOING TO GET HURT. I PRAY YOU WILL INVESTIGATE THIS ISSUE AND WITH THIS CAR SPECIFICALLY. I ALSO HAVE A KIA CUSTOMER CARE CASE NO; 13527008
Mfg Campaign: 11307118
Recall Date: Feb 4, 2020
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
AROUND 32,000 MILES THE CAR BEGAN TO DEVELOP A STICKY, NOTCHED FEELING IN THE STEERING PARTICULARLY WHILE ON THE HIGHWAY. IT SEEMS TO HAPPEN MOST OFTEN AFTER THE CAR HAS REMAINED GOING STRAIGHT FOR A PERIOD OF TIME, WITH NO NEED FOR STEERING ADJUSTMENT. THEN SUDDENLY ADJUSTMENT BECOMES JERKY. SOMETIMES THE WHEEL FEELS STICKY AT THE ONSET OF MOVING IT, REQUIRING MORE FORCE, WHICH LEADS TO TOO MUCH LANE SHIFT, OTHER TIMES IT MOVES FREELY JUST A LITTLE, BUT THE CAR DOESN'T MOVE UNTIL THE WHEEL AGAIN BECOMES STICKY AND MOVING IT RESULTS IN OVERCOMPENSATION. IT'S DIFFICULT TO DESCRIBE, IT FEELS ALMOST LIKE YOU ARE DRIVING IN A RUT AND CAN'T AT FIRST GET OUT OF IT WITH JUST THE NORMAL AMOUNT OF STEERING USUALLY REQUIRED TO MOVE THE VEHICLE AND SO HAVE TO TURN THE WHEEL HARDER, EXCEPT YOU ARE NOT IN A RUT. THE OVERCOMPENSATION IS PARTICULAR WORRISOME ON SNOWY AND ICY HIGHWAYS WHERE A SUDDEN SHIFT CAN LEAD TO A SLIDE. IT'S POSSIBLE THE PROBLEM IS HAPPENING AROUND TOWN AS WELL, BUT BECAUSE THE ROADS ARE CURVY AND I'M MAKING TURNS, I'M ALREADY MAKING LARGE STEERING WHEEL ADJUSTMENTS SO IT'S LESS NOTICEABLE.
Corrective Action:
AROUND 32,000 MILES THE CAR BEGAN TO DEVELOP A STICKY, NOTCHED FEELING IN THE STEERING PARTICULARLY WHILE ON THE HIGHWAY. IT SEEMS TO HAPPEN MOST OFTEN AFTER THE CAR HAS REMAINED GOING STRAIGHT FOR A PERIOD OF TIME, WITH NO NEED FOR STEERING ADJUSTMENT. THEN SUDDENLY ADJUSTMENT BECOMES JERKY. SOMETIMES THE WHEEL FEELS STICKY AT THE ONSET OF MOVING IT, REQUIRING MORE FORCE, WHICH LEADS TO TOO MUCH LANE SHIFT, OTHER TIMES IT MOVES FREELY JUST A LITTLE, BUT THE CAR DOESN'T MOVE UNTIL THE WHEEL AGAIN BECOMES STICKY AND MOVING IT RESULTS IN OVERCOMPENSATION. IT'S DIFFICULT TO DESCRIBE, IT FEELS ALMOST LIKE YOU ARE DRIVING IN A RUT AND CAN'T AT FIRST GET OUT OF IT WITH JUST THE NORMAL AMOUNT OF STEERING USUALLY REQUIRED TO MOVE THE VEHICLE AND SO HAVE TO TURN THE WHEEL HARDER, EXCEPT YOU ARE NOT IN A RUT. THE OVERCOMPENSATION IS PARTICULAR WORRISOME ON SNOWY AND ICY HIGHWAYS WHERE A SUDDEN SHIFT CAN LEAD TO A SLIDE. IT'S POSSIBLE THE PROBLEM IS HAPPENING AROUND TOWN AS WELL, BUT BECAUSE THE ROADS ARE CURVY AND I'M MAKING TURNS, I'M ALREADY MAKING LARGE STEERING WHEEL ADJUSTMENTS SO IT'S LESS NOTICEABLE.
Additional Notes:
AROUND 32,000 MILES THE CAR BEGAN TO DEVELOP A STICKY, NOTCHED FEELING IN THE STEERING PARTICULARLY WHILE ON THE HIGHWAY. IT SEEMS TO HAPPEN MOST OFTEN AFTER THE CAR HAS REMAINED GOING STRAIGHT FOR A PERIOD OF TIME, WITH NO NEED FOR STEERING ADJUSTMENT. THEN SUDDENLY ADJUSTMENT BECOMES JERKY. SOMETIMES THE WHEEL FEELS STICKY AT THE ONSET OF MOVING IT, REQUIRING MORE FORCE, WHICH LEADS TO TOO MUCH LANE SHIFT, OTHER TIMES IT MOVES FREELY JUST A LITTLE, BUT THE CAR DOESN'T MOVE UNTIL THE WHEEL AGAIN BECOMES STICKY AND MOVING IT RESULTS IN OVERCOMPENSATION. IT'S DIFFICULT TO DESCRIBE, IT FEELS ALMOST LIKE YOU ARE DRIVING IN A RUT AND CAN'T AT FIRST GET OUT OF IT WITH JUST THE NORMAL AMOUNT OF STEERING USUALLY REQUIRED TO MOVE THE VEHICLE AND SO HAVE TO TURN THE WHEEL HARDER, EXCEPT YOU ARE NOT IN A RUT. THE OVERCOMPENSATION IS PARTICULAR WORRISOME ON SNOWY AND ICY HIGHWAYS WHERE A SUDDEN SHIFT CAN LEAD TO A SLIDE. IT'S POSSIBLE THE PROBLEM IS HAPPENING AROUND TOWN AS WELL, BUT BECAUSE THE ROADS ARE CURVY AND I'M MAKING TURNS, I'M ALREADY MAKING LARGE STEERING WHEEL ADJUSTMENTS SO IT'S LESS NOTICEABLE.
Mfg Campaign: 11302323
Recall Date: Jan 27, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
JANUARY 17, 2020, I AM STILL UNDER THE EXCESSIVE OIL CONSUMPTION TESTING. I WENT TO THE DEALERSHIP AS THEY TOLD ME TO ON DEC. 30 2019, I MET MY 1000 MILES, IT WAS DOWN 1 QT. OF OIL. THE DIPSTICK IS 'SEALED' TO THE ELECTRIC HARNESS, THEY CLAIM IT WILL NOT CATCH ON FIRE. HOPEFULLY IT WON'T. SO FAR WITH THE TESTING, THE OIL IS DOWN 1 QUART EVERY 1000 MILES, THE ENGINE ONLY HOLDS ABT. 5 1/4 QUARTS OF OIL. THE MANUFACTURER RECOMMENDS OIL CHANGE EVERY 7500 MILES. THE SERVICE TECH SAID THEY ARE HAVING EXCESSIVE OIL CONSUMPTION PROBLEMS WITH THE 2.0 AND 2.4 ENGINES, I HAVE A 2.4 ENGINE. THIS VEHICLE IS SCARY, I FEEL UNSAFE DRIVING IT, IT MAY CATCH ON FIRE. SERVICE TECH TOLD ME IT WILL TAKE A TOTAL OF 4 SEALED DIPSTICK TESTING, I HAVE TWO MORE TO GO.
Corrective Action:
JANUARY 17, 2020, I AM STILL UNDER THE EXCESSIVE OIL CONSUMPTION TESTING. I WENT TO THE DEALERSHIP AS THEY TOLD ME TO ON DEC. 30 2019, I MET MY 1000 MILES, IT WAS DOWN 1 QT. OF OIL. THE DIPSTICK IS 'SEALED' TO THE ELECTRIC HARNESS, THEY CLAIM IT WILL NOT CATCH ON FIRE. HOPEFULLY IT WON'T. SO FAR WITH THE TESTING, THE OIL IS DOWN 1 QUART EVERY 1000 MILES, THE ENGINE ONLY HOLDS ABT. 5 1/4 QUARTS OF OIL. THE MANUFACTURER RECOMMENDS OIL CHANGE EVERY 7500 MILES. THE SERVICE TECH SAID THEY ARE HAVING EXCESSIVE OIL CONSUMPTION PROBLEMS WITH THE 2.0 AND 2.4 ENGINES, I HAVE A 2.4 ENGINE. THIS VEHICLE IS SCARY, I FEEL UNSAFE DRIVING IT, IT MAY CATCH ON FIRE. SERVICE TECH TOLD ME IT WILL TAKE A TOTAL OF 4 SEALED DIPSTICK TESTING, I HAVE TWO MORE TO GO.
Additional Notes:
JANUARY 17, 2020, I AM STILL UNDER THE EXCESSIVE OIL CONSUMPTION TESTING. I WENT TO THE DEALERSHIP AS THEY TOLD ME TO ON DEC. 30 2019, I MET MY 1000 MILES, IT WAS DOWN 1 QT. OF OIL. THE DIPSTICK IS 'SEALED' TO THE ELECTRIC HARNESS, THEY CLAIM IT WILL NOT CATCH ON FIRE. HOPEFULLY IT WON'T. SO FAR WITH THE TESTING, THE OIL IS DOWN 1 QUART EVERY 1000 MILES, THE ENGINE ONLY HOLDS ABT. 5 1/4 QUARTS OF OIL. THE MANUFACTURER RECOMMENDS OIL CHANGE EVERY 7500 MILES. THE SERVICE TECH SAID THEY ARE HAVING EXCESSIVE OIL CONSUMPTION PROBLEMS WITH THE 2.0 AND 2.4 ENGINES, I HAVE A 2.4 ENGINE. THIS VEHICLE IS SCARY, I FEEL UNSAFE DRIVING IT, IT MAY CATCH ON FIRE. SERVICE TECH TOLD ME IT WILL TAKE A TOTAL OF 4 SEALED DIPSTICK TESTING, I HAVE TWO MORE TO GO.
Mfg Campaign: 11301483
Recall Date: Jan 23, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
JANUARY 17, 2020, I AM STILL UNDER THE EXCESSIVE OIL CONSUMPTION TESTING. I WENT TO THE DEALERSHIP AS THEY TOLD ME TO ON DEC. 30 2019, I MET MY 1000 MILES, IT WAS DOWN 1 QT. OF OIL. THE DIPSTICK IS 'SEALED' TO THE ELECTRIC HARNESS, THEY CLAIM IT WILL NOT CATCH ON FIRE. HOPEFULLY IT WON'T. SO FAR WITH THE TESTING, THE OIL IS DOWN 1 QUART EVERY 1000 MILES, THE ENGINE ONLY HOLDS ABT. 5 1/4 QUARTS OF OIL. THE MANUFACTURER RECOMMENDS OIL CHANGE EVERY 7500 MILES. THE SERVICE TECH SAID THEY ARE HAVING EXCESSIVE OIL CONSUMPTION PROBLEMS WITH THE 2.0 AND 2.4 ENGINES, I HAVE A 2.4 ENGINE. THIS VEHICLE IS SCARY, I FEEL UNSAFE DRIVING IT, IT MAY CATCH ON FIRE. SERVICE TECH TOLD ME IT WILL TAKE A TOTAL OF 4 SEALED DIPSTICK TESTING, I HAVE TWO MORE TO GO.
Corrective Action:
JANUARY 17, 2020, I AM STILL UNDER THE EXCESSIVE OIL CONSUMPTION TESTING. I WENT TO THE DEALERSHIP AS THEY TOLD ME TO ON DEC. 30 2019, I MET MY 1000 MILES, IT WAS DOWN 1 QT. OF OIL. THE DIPSTICK IS 'SEALED' TO THE ELECTRIC HARNESS, THEY CLAIM IT WILL NOT CATCH ON FIRE. HOPEFULLY IT WON'T. SO FAR WITH THE TESTING, THE OIL IS DOWN 1 QUART EVERY 1000 MILES, THE ENGINE ONLY HOLDS ABT. 5 1/4 QUARTS OF OIL. THE MANUFACTURER RECOMMENDS OIL CHANGE EVERY 7500 MILES. THE SERVICE TECH SAID THEY ARE HAVING EXCESSIVE OIL CONSUMPTION PROBLEMS WITH THE 2.0 AND 2.4 ENGINES, I HAVE A 2.4 ENGINE. THIS VEHICLE IS SCARY, I FEEL UNSAFE DRIVING IT, IT MAY CATCH ON FIRE. SERVICE TECH TOLD ME IT WILL TAKE A TOTAL OF 4 SEALED DIPSTICK TESTING, I HAVE TWO MORE TO GO.
Additional Notes:
JANUARY 17, 2020, I AM STILL UNDER THE EXCESSIVE OIL CONSUMPTION TESTING. I WENT TO THE DEALERSHIP AS THEY TOLD ME TO ON DEC. 30 2019, I MET MY 1000 MILES, IT WAS DOWN 1 QT. OF OIL. THE DIPSTICK IS 'SEALED' TO THE ELECTRIC HARNESS, THEY CLAIM IT WILL NOT CATCH ON FIRE. HOPEFULLY IT WON'T. SO FAR WITH THE TESTING, THE OIL IS DOWN 1 QUART EVERY 1000 MILES, THE ENGINE ONLY HOLDS ABT. 5 1/4 QUARTS OF OIL. THE MANUFACTURER RECOMMENDS OIL CHANGE EVERY 7500 MILES. THE SERVICE TECH SAID THEY ARE HAVING EXCESSIVE OIL CONSUMPTION PROBLEMS WITH THE 2.0 AND 2.4 ENGINES, I HAVE A 2.4 ENGINE. THIS VEHICLE IS SCARY, I FEEL UNSAFE DRIVING IT, IT MAY CATCH ON FIRE. SERVICE TECH TOLD ME IT WILL TAKE A TOTAL OF 4 SEALED DIPSTICK TESTING, I HAVE TWO MORE TO GO.
Mfg Campaign: 11301483
Recall Date: Jan 23, 2020
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY PANORAMIC SUNROOF EXPLODED WHILE I WAS DRIVING ON THE INTERSTATE FOR NO APPARENT REASON. NO IMPACT; I SAW NOTHING, WITNESSES BEHIND ME SAY NOTHING HIT ME, I WASN'T UNDER AN OVERPASS, I WASN'T FOLLOWING ANYONE CLOSELY. DRIVING STRAIGHT AT ABOUT 75MPH.
Corrective Action:
MY PANORAMIC SUNROOF EXPLODED WHILE I WAS DRIVING ON THE INTERSTATE FOR NO APPARENT REASON. NO IMPACT; I SAW NOTHING, WITNESSES BEHIND ME SAY NOTHING HIT ME, I WASN'T UNDER AN OVERPASS, I WASN'T FOLLOWING ANYONE CLOSELY. DRIVING STRAIGHT AT ABOUT 75MPH.
Additional Notes:
MY PANORAMIC SUNROOF EXPLODED WHILE I WAS DRIVING ON THE INTERSTATE FOR NO APPARENT REASON. NO IMPACT; I SAW NOTHING, WITNESSES BEHIND ME SAY NOTHING HIT ME, I WASN'T UNDER AN OVERPASS, I WASN'T FOLLOWING ANYONE CLOSELY. DRIVING STRAIGHT AT ABOUT 75MPH.
Mfg Campaign: 11300709
Recall Date: Jan 21, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY PANORAMIC SUNROOF EXPLODED WHILE I WAS DRIVING ON THE INTERSTATE FOR NO APPARENT REASON. NO IMPACT; I SAW NOTHING, WITNESSES BEHIND ME SAY NOTHING HIT ME, I WASN'T UNDER AN OVERPASS, I WASN'T FOLLOWING ANYONE CLOSELY. DRIVING STRAIGHT AT ABOUT 75MPH.
Corrective Action:
MY PANORAMIC SUNROOF EXPLODED WHILE I WAS DRIVING ON THE INTERSTATE FOR NO APPARENT REASON. NO IMPACT; I SAW NOTHING, WITNESSES BEHIND ME SAY NOTHING HIT ME, I WASN'T UNDER AN OVERPASS, I WASN'T FOLLOWING ANYONE CLOSELY. DRIVING STRAIGHT AT ABOUT 75MPH.
Additional Notes:
MY PANORAMIC SUNROOF EXPLODED WHILE I WAS DRIVING ON THE INTERSTATE FOR NO APPARENT REASON. NO IMPACT; I SAW NOTHING, WITNESSES BEHIND ME SAY NOTHING HIT ME, I WASN'T UNDER AN OVERPASS, I WASN'T FOLLOWING ANYONE CLOSELY. DRIVING STRAIGHT AT ABOUT 75MPH.
Mfg Campaign: 11300709
Recall Date: Jan 21, 2020
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHTS ARE IN AUTOMATIC AND WHILE DRIVING AT NIGHT/EVENING THEY WILL RANDOMLY CUT OUT. 5-10 SECONDS AT A TIME. ALWAYS WHILE MOVING. THIS HAS GOTTEN WORSE OVER TIME. AFTER SOME RESEARCH THIS APPEARS TO BE THE SAME PROBLEM KIA ISSUED A RECALL FOR ON OTHER VEHICLES 2015-2016 K900 VEHICLES. THERE ARE PLENTY OF ONLINE FORUMS STATING THIS ISSUE WITH OTHER SORENTOS IN VARIOUS YEARS.
Corrective Action:
HEADLIGHTS ARE IN AUTOMATIC AND WHILE DRIVING AT NIGHT/EVENING THEY WILL RANDOMLY CUT OUT. 5-10 SECONDS AT A TIME. ALWAYS WHILE MOVING. THIS HAS GOTTEN WORSE OVER TIME. AFTER SOME RESEARCH THIS APPEARS TO BE THE SAME PROBLEM KIA ISSUED A RECALL FOR ON OTHER VEHICLES 2015-2016 K900 VEHICLES. THERE ARE PLENTY OF ONLINE FORUMS STATING THIS ISSUE WITH OTHER SORENTOS IN VARIOUS YEARS.
Additional Notes:
HEADLIGHTS ARE IN AUTOMATIC AND WHILE DRIVING AT NIGHT/EVENING THEY WILL RANDOMLY CUT OUT. 5-10 SECONDS AT A TIME. ALWAYS WHILE MOVING. THIS HAS GOTTEN WORSE OVER TIME. AFTER SOME RESEARCH THIS APPEARS TO BE THE SAME PROBLEM KIA ISSUED A RECALL FOR ON OTHER VEHICLES 2015-2016 K900 VEHICLES. THERE ARE PLENTY OF ONLINE FORUMS STATING THIS ISSUE WITH OTHER SORENTOS IN VARIOUS YEARS.
Mfg Campaign: 11300029
Recall Date: Jan 17, 2020
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
INTERMITTENT STEERING PROBLEM EXPERIENCED DURING BOTH HIGHWAY AND CITY DRIVING. WHILE DRIVING STRAIGHT, THE CAR'S STEERING WILL STICK IN THE 12 O'CLOCK POSITION REQUIRING THE DRIVER TO FORCE THE STEERING WHEEL RIGHT OR LEFT CAUSING CONSTANT OVER STEER ADJUSTMENTS. THIS LACK OF VEHICLE CONTROL IS CAUSE FOR CONCERN, ESPECIALLY AT HIGHWAY SPEEDS OR SLIPPERY CONDITIONS.
Corrective Action:
INTERMITTENT STEERING PROBLEM EXPERIENCED DURING BOTH HIGHWAY AND CITY DRIVING. WHILE DRIVING STRAIGHT, THE CAR'S STEERING WILL STICK IN THE 12 O'CLOCK POSITION REQUIRING THE DRIVER TO FORCE THE STEERING WHEEL RIGHT OR LEFT CAUSING CONSTANT OVER STEER ADJUSTMENTS. THIS LACK OF VEHICLE CONTROL IS CAUSE FOR CONCERN, ESPECIALLY AT HIGHWAY SPEEDS OR SLIPPERY CONDITIONS.
Additional Notes:
INTERMITTENT STEERING PROBLEM EXPERIENCED DURING BOTH HIGHWAY AND CITY DRIVING. WHILE DRIVING STRAIGHT, THE CAR'S STEERING WILL STICK IN THE 12 O'CLOCK POSITION REQUIRING THE DRIVER TO FORCE THE STEERING WHEEL RIGHT OR LEFT CAUSING CONSTANT OVER STEER ADJUSTMENTS. THIS LACK OF VEHICLE CONTROL IS CAUSE FOR CONCERN, ESPECIALLY AT HIGHWAY SPEEDS OR SLIPPERY CONDITIONS.
Mfg Campaign: 11298294
Recall Date: Jan 9, 2020
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WHILE DRIVING AT NIGHT THE HEADLIGHTS WILL TURN OFF AND ON USUALLY LAST 10 TO 15 SECONDS, DOES THIS AT ALL SPEEDS AND AND ALL ROADS. WILL CAUSE YOU TO LOOSE SIGHT OF ROAD ON NON LIT ROADS. THIS HAS HAPPENED ABOUT 10 TIMES IN THE LAST FEW MONTHS
Corrective Action:
WHILE DRIVING AT NIGHT THE HEADLIGHTS WILL TURN OFF AND ON USUALLY LAST 10 TO 15 SECONDS, DOES THIS AT ALL SPEEDS AND AND ALL ROADS. WILL CAUSE YOU TO LOOSE SIGHT OF ROAD ON NON LIT ROADS. THIS HAS HAPPENED ABOUT 10 TIMES IN THE LAST FEW MONTHS
Additional Notes:
WHILE DRIVING AT NIGHT THE HEADLIGHTS WILL TURN OFF AND ON USUALLY LAST 10 TO 15 SECONDS, DOES THIS AT ALL SPEEDS AND AND ALL ROADS. WILL CAUSE YOU TO LOOSE SIGHT OF ROAD ON NON LIT ROADS. THIS HAS HAPPENED ABOUT 10 TIMES IN THE LAST FEW MONTHS
Mfg Campaign: 11297150
Recall Date: Jan 4, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I BROUGHT MY VEHICLE TO THE DEALERSHIP DEC 09 2019 (MILEAGE 56176) AS INSTRUCTED BY SERVICE TECH IN ORDER FOR THEM TO CHECK REASON THIS VEHICLE IS USING A LOT OF OIL IN BETWEEN OIL CHANGES. SERVICE TECH CHECKED OIL AND FOUND OIL WAS DOWN 1.25 QTS. SERVICE TECH OPENED TECH LINE CASE AND SENT PICTURES TO KIA. I WAS INSTRUCTED TO RETURN TO DEALERSHIP TO RECHECK OIL LEVEL IN 1000 MILES. TODAY, DEC. 30 2019, (MILEAGE 57231) I RETURNED TO DEALERSHIP. OIL WAS DOWN 1 QT. AFTER 1055 MILES. IF YOU DO THE MATH, ENGINE ONLY HOLDS 5.5 QUARTS OF OIL, IF I GO THE ENTIRE 7500 MILES IN BETWEEN OIL CHANGE(AS PER OWNER MANUAL) I WOULD BE OUT OF OIL.SERVICE TECH ADDED 1 QT. OIL AND PUT IN A SEALED DIPSTICK SO I CANNOT CHECK OIL LEVEL. HOW AM I TO KNOW OIL LEVEL? I PARK VEHICLE IN MY GARAGE. WHEN I QUESTIONED TECH ABOUT THIS HE SAID IT WAS ON KIA'S LIABILITY IF SOMETHING WERE TO HAPPEN. I WOULD KNOW WHEN THE ENGINE IS OUT OF OIL, THE ENGINE WILL START KNOCKING, AND HE MADE THE KNOCKING SOUND ON THE COUNTER. THAT IS REALLY HELPING MY HUSBAND AND I COMFORT LEVEL, IF SOMEONE GETS HURT OR KILLED, WHAT DOES IT MATTER? THERE ARE OTHER PEOPLE ON THE ROADS THAT COULD BE INJURED OR KILLED IF SOMETHING HAPPENS TO MY VEHICLE. MY VEHICLE COULD CATCH ON FIRE, CAUSE INJURIES OR DEATH TO US AND / OR OTHERS. SERVICE TECH WOULD NOT SAY WHAT KIA IS DOING ABOUT THIS MATTER WHEN I ASKED HIM. HE JUST SAID KIA IS LOOKING INTO IT. HE GAVE MY HUSBAND AND I THE IMPRESSION HE KNOWS WHAT IS GOING ON, HE SAID HE WAS NOT AT LIBERTY TO DISCUSS ANY FURTHER. THE SERVICE TECH ALSO STATED THAT IT IS UP TO THE OWNERS TO CHECK THEIR OWN OIL LEVELS. NOW I CANNOT CHECK THE OIL LEVEL, IT HAS A SEALED DIPSTICK. HE IS CONTRADICTING HIMSELF, MAKE NO SENSE.
Corrective Action:
I BROUGHT MY VEHICLE TO THE DEALERSHIP DEC 09 2019 (MILEAGE 56176) AS INSTRUCTED BY SERVICE TECH IN ORDER FOR THEM TO CHECK REASON THIS VEHICLE IS USING A LOT OF OIL IN BETWEEN OIL CHANGES. SERVICE TECH CHECKED OIL AND FOUND OIL WAS DOWN 1.25 QTS. SERVICE TECH OPENED TECH LINE CASE AND SENT PICTURES TO KIA. I WAS INSTRUCTED TO RETURN TO DEALERSHIP TO RECHECK OIL LEVEL IN 1000 MILES. TODAY, DEC. 30 2019, (MILEAGE 57231) I RETURNED TO DEALERSHIP. OIL WAS DOWN 1 QT. AFTER 1055 MILES. IF YOU DO THE MATH, ENGINE ONLY HOLDS 5.5 QUARTS OF OIL, IF I GO THE ENTIRE 7500 MILES IN BETWEEN OIL CHANGE(AS PER OWNER MANUAL) I WOULD BE OUT OF OIL.SERVICE TECH ADDED 1 QT. OIL AND PUT IN A SEALED DIPSTICK SO I CANNOT CHECK OIL LEVEL. HOW AM I TO KNOW OIL LEVEL? I PARK VEHICLE IN MY GARAGE. WHEN I QUESTIONED TECH ABOUT THIS HE SAID IT WAS ON KIA'S LIABILITY IF SOMETHING WERE TO HAPPEN. I WOULD KNOW WHEN THE ENGINE IS OUT OF OIL, THE ENGINE WILL START KNOCKING, AND HE MADE THE KNOCKING SOUND ON THE COUNTER. THAT IS REALLY HELPING MY HUSBAND AND I COMFORT LEVEL, IF SOMEONE GETS HURT OR KILLED, WHAT DOES IT MATTER? THERE ARE OTHER PEOPLE ON THE ROADS THAT COULD BE INJURED OR KILLED IF SOMETHING HAPPENS TO MY VEHICLE. MY VEHICLE COULD CATCH ON FIRE, CAUSE INJURIES OR DEATH TO US AND / OR OTHERS. SERVICE TECH WOULD NOT SAY WHAT KIA IS DOING ABOUT THIS MATTER WHEN I ASKED HIM. HE JUST SAID KIA IS LOOKING INTO IT. HE GAVE MY HUSBAND AND I THE IMPRESSION HE KNOWS WHAT IS GOING ON, HE SAID HE WAS NOT AT LIBERTY TO DISCUSS ANY FURTHER. THE SERVICE TECH ALSO STATED THAT IT IS UP TO THE OWNERS TO CHECK THEIR OWN OIL LEVELS. NOW I CANNOT CHECK THE OIL LEVEL, IT HAS A SEALED DIPSTICK. HE IS CONTRADICTING HIMSELF, MAKE NO SENSE.
Additional Notes:
I BROUGHT MY VEHICLE TO THE DEALERSHIP DEC 09 2019 (MILEAGE 56176) AS INSTRUCTED BY SERVICE TECH IN ORDER FOR THEM TO CHECK REASON THIS VEHICLE IS USING A LOT OF OIL IN BETWEEN OIL CHANGES. SERVICE TECH CHECKED OIL AND FOUND OIL WAS DOWN 1.25 QTS. SERVICE TECH OPENED TECH LINE CASE AND SENT PICTURES TO KIA. I WAS INSTRUCTED TO RETURN TO DEALERSHIP TO RECHECK OIL LEVEL IN 1000 MILES. TODAY, DEC. 30 2019, (MILEAGE 57231) I RETURNED TO DEALERSHIP. OIL WAS DOWN 1 QT. AFTER 1055 MILES. IF YOU DO THE MATH, ENGINE ONLY HOLDS 5.5 QUARTS OF OIL, IF I GO THE ENTIRE 7500 MILES IN BETWEEN OIL CHANGE(AS PER OWNER MANUAL) I WOULD BE OUT OF OIL.SERVICE TECH ADDED 1 QT. OIL AND PUT IN A SEALED DIPSTICK SO I CANNOT CHECK OIL LEVEL. HOW AM I TO KNOW OIL LEVEL? I PARK VEHICLE IN MY GARAGE. WHEN I QUESTIONED TECH ABOUT THIS HE SAID IT WAS ON KIA'S LIABILITY IF SOMETHING WERE TO HAPPEN. I WOULD KNOW WHEN THE ENGINE IS OUT OF OIL, THE ENGINE WILL START KNOCKING, AND HE MADE THE KNOCKING SOUND ON THE COUNTER. THAT IS REALLY HELPING MY HUSBAND AND I COMFORT LEVEL, IF SOMEONE GETS HURT OR KILLED, WHAT DOES IT MATTER? THERE ARE OTHER PEOPLE ON THE ROADS THAT COULD BE INJURED OR KILLED IF SOMETHING HAPPENS TO MY VEHICLE. MY VEHICLE COULD CATCH ON FIRE, CAUSE INJURIES OR DEATH TO US AND / OR OTHERS. SERVICE TECH WOULD NOT SAY WHAT KIA IS DOING ABOUT THIS MATTER WHEN I ASKED HIM. HE JUST SAID KIA IS LOOKING INTO IT. HE GAVE MY HUSBAND AND I THE IMPRESSION HE KNOWS WHAT IS GOING ON, HE SAID HE WAS NOT AT LIBERTY TO DISCUSS ANY FURTHER. THE SERVICE TECH ALSO STATED THAT IT IS UP TO THE OWNERS TO CHECK THEIR OWN OIL LEVELS. NOW I CANNOT CHECK THE OIL LEVEL, IT HAS A SEALED DIPSTICK. HE IS CONTRADICTING HIMSELF, MAKE NO SENSE.
Mfg Campaign: 11292186
Recall Date: Dec 30, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BROUGHT MY VEHICLE TO THE DEALERSHIP DEC 09 2019 (MILEAGE 56176) AS INSTRUCTED BY SERVICE TECH IN ORDER FOR THEM TO CHECK REASON THIS VEHICLE IS USING A LOT OF OIL IN BETWEEN OIL CHANGES. SERVICE TECH CHECKED OIL AND FOUND OIL WAS DOWN 1.25 QTS. SERVICE TECH OPENED TECH LINE CASE AND SENT PICTURES TO KIA. I WAS INSTRUCTED TO RETURN TO DEALERSHIP TO RECHECK OIL LEVEL IN 1000 MILES. TODAY, DEC. 30 2019, (MILEAGE 57231) I RETURNED TO DEALERSHIP. OIL WAS DOWN 1 QT. AFTER 1055 MILES. IF YOU DO THE MATH, ENGINE ONLY HOLDS 5.5 QUARTS OF OIL, IF I GO THE ENTIRE 7500 MILES IN BETWEEN OIL CHANGE(AS PER OWNER MANUAL) I WOULD BE OUT OF OIL.SERVICE TECH ADDED 1 QT. OIL AND PUT IN A SEALED DIPSTICK SO I CANNOT CHECK OIL LEVEL. HOW AM I TO KNOW OIL LEVEL? I PARK VEHICLE IN MY GARAGE. WHEN I QUESTIONED TECH ABOUT THIS HE SAID IT WAS ON KIA'S LIABILITY IF SOMETHING WERE TO HAPPEN. I WOULD KNOW WHEN THE ENGINE IS OUT OF OIL, THE ENGINE WILL START KNOCKING, AND HE MADE THE KNOCKING SOUND ON THE COUNTER. THAT IS REALLY HELPING MY HUSBAND AND I COMFORT LEVEL, IF SOMEONE GETS HURT OR KILLED, WHAT DOES IT MATTER? THERE ARE OTHER PEOPLE ON THE ROADS THAT COULD BE INJURED OR KILLED IF SOMETHING HAPPENS TO MY VEHICLE. MY VEHICLE COULD CATCH ON FIRE, CAUSE INJURIES OR DEATH TO US AND / OR OTHERS. SERVICE TECH WOULD NOT SAY WHAT KIA IS DOING ABOUT THIS MATTER WHEN I ASKED HIM. HE JUST SAID KIA IS LOOKING INTO IT. HE GAVE MY HUSBAND AND I THE IMPRESSION HE KNOWS WHAT IS GOING ON, HE SAID HE WAS NOT AT LIBERTY TO DISCUSS ANY FURTHER. THE SERVICE TECH ALSO STATED THAT IT IS UP TO THE OWNERS TO CHECK THEIR OWN OIL LEVELS. NOW I CANNOT CHECK THE OIL LEVEL, IT HAS A SEALED DIPSTICK. HE IS CONTRADICTING HIMSELF, MAKE NO SENSE.
Corrective Action:
I BROUGHT MY VEHICLE TO THE DEALERSHIP DEC 09 2019 (MILEAGE 56176) AS INSTRUCTED BY SERVICE TECH IN ORDER FOR THEM TO CHECK REASON THIS VEHICLE IS USING A LOT OF OIL IN BETWEEN OIL CHANGES. SERVICE TECH CHECKED OIL AND FOUND OIL WAS DOWN 1.25 QTS. SERVICE TECH OPENED TECH LINE CASE AND SENT PICTURES TO KIA. I WAS INSTRUCTED TO RETURN TO DEALERSHIP TO RECHECK OIL LEVEL IN 1000 MILES. TODAY, DEC. 30 2019, (MILEAGE 57231) I RETURNED TO DEALERSHIP. OIL WAS DOWN 1 QT. AFTER 1055 MILES. IF YOU DO THE MATH, ENGINE ONLY HOLDS 5.5 QUARTS OF OIL, IF I GO THE ENTIRE 7500 MILES IN BETWEEN OIL CHANGE(AS PER OWNER MANUAL) I WOULD BE OUT OF OIL.SERVICE TECH ADDED 1 QT. OIL AND PUT IN A SEALED DIPSTICK SO I CANNOT CHECK OIL LEVEL. HOW AM I TO KNOW OIL LEVEL? I PARK VEHICLE IN MY GARAGE. WHEN I QUESTIONED TECH ABOUT THIS HE SAID IT WAS ON KIA'S LIABILITY IF SOMETHING WERE TO HAPPEN. I WOULD KNOW WHEN THE ENGINE IS OUT OF OIL, THE ENGINE WILL START KNOCKING, AND HE MADE THE KNOCKING SOUND ON THE COUNTER. THAT IS REALLY HELPING MY HUSBAND AND I COMFORT LEVEL, IF SOMEONE GETS HURT OR KILLED, WHAT DOES IT MATTER? THERE ARE OTHER PEOPLE ON THE ROADS THAT COULD BE INJURED OR KILLED IF SOMETHING HAPPENS TO MY VEHICLE. MY VEHICLE COULD CATCH ON FIRE, CAUSE INJURIES OR DEATH TO US AND / OR OTHERS. SERVICE TECH WOULD NOT SAY WHAT KIA IS DOING ABOUT THIS MATTER WHEN I ASKED HIM. HE JUST SAID KIA IS LOOKING INTO IT. HE GAVE MY HUSBAND AND I THE IMPRESSION HE KNOWS WHAT IS GOING ON, HE SAID HE WAS NOT AT LIBERTY TO DISCUSS ANY FURTHER. THE SERVICE TECH ALSO STATED THAT IT IS UP TO THE OWNERS TO CHECK THEIR OWN OIL LEVELS. NOW I CANNOT CHECK THE OIL LEVEL, IT HAS A SEALED DIPSTICK. HE IS CONTRADICTING HIMSELF, MAKE NO SENSE.
Additional Notes:
I BROUGHT MY VEHICLE TO THE DEALERSHIP DEC 09 2019 (MILEAGE 56176) AS INSTRUCTED BY SERVICE TECH IN ORDER FOR THEM TO CHECK REASON THIS VEHICLE IS USING A LOT OF OIL IN BETWEEN OIL CHANGES. SERVICE TECH CHECKED OIL AND FOUND OIL WAS DOWN 1.25 QTS. SERVICE TECH OPENED TECH LINE CASE AND SENT PICTURES TO KIA. I WAS INSTRUCTED TO RETURN TO DEALERSHIP TO RECHECK OIL LEVEL IN 1000 MILES. TODAY, DEC. 30 2019, (MILEAGE 57231) I RETURNED TO DEALERSHIP. OIL WAS DOWN 1 QT. AFTER 1055 MILES. IF YOU DO THE MATH, ENGINE ONLY HOLDS 5.5 QUARTS OF OIL, IF I GO THE ENTIRE 7500 MILES IN BETWEEN OIL CHANGE(AS PER OWNER MANUAL) I WOULD BE OUT OF OIL.SERVICE TECH ADDED 1 QT. OIL AND PUT IN A SEALED DIPSTICK SO I CANNOT CHECK OIL LEVEL. HOW AM I TO KNOW OIL LEVEL? I PARK VEHICLE IN MY GARAGE. WHEN I QUESTIONED TECH ABOUT THIS HE SAID IT WAS ON KIA'S LIABILITY IF SOMETHING WERE TO HAPPEN. I WOULD KNOW WHEN THE ENGINE IS OUT OF OIL, THE ENGINE WILL START KNOCKING, AND HE MADE THE KNOCKING SOUND ON THE COUNTER. THAT IS REALLY HELPING MY HUSBAND AND I COMFORT LEVEL, IF SOMEONE GETS HURT OR KILLED, WHAT DOES IT MATTER? THERE ARE OTHER PEOPLE ON THE ROADS THAT COULD BE INJURED OR KILLED IF SOMETHING HAPPENS TO MY VEHICLE. MY VEHICLE COULD CATCH ON FIRE, CAUSE INJURIES OR DEATH TO US AND / OR OTHERS. SERVICE TECH WOULD NOT SAY WHAT KIA IS DOING ABOUT THIS MATTER WHEN I ASKED HIM. HE JUST SAID KIA IS LOOKING INTO IT. HE GAVE MY HUSBAND AND I THE IMPRESSION HE KNOWS WHAT IS GOING ON, HE SAID HE WAS NOT AT LIBERTY TO DISCUSS ANY FURTHER. THE SERVICE TECH ALSO STATED THAT IT IS UP TO THE OWNERS TO CHECK THEIR OWN OIL LEVELS. NOW I CANNOT CHECK THE OIL LEVEL, IT HAS A SEALED DIPSTICK. HE IS CONTRADICTING HIMSELF, MAKE NO SENSE.
Mfg Campaign: 11292186
Recall Date: Dec 30, 2019
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE TRUCK STEERING STICKS AT HIGHWAY SPEEDS. IT RESISTS MOVING THEN LETS GO ALL AT ONCE. THIS CAUSES OVER CORRECTION FORCING THE TRUCK TO WANDER SIDE TO SIDE IN THE LANE. I'VE HAD IT BACK TO THE DEALER TWICE WITH NO SOLUTION. IT'S AN IRRITATION AT BEST AND UNSAFE AT WORST.
Corrective Action:
THE TRUCK STEERING STICKS AT HIGHWAY SPEEDS. IT RESISTS MOVING THEN LETS GO ALL AT ONCE. THIS CAUSES OVER CORRECTION FORCING THE TRUCK TO WANDER SIDE TO SIDE IN THE LANE. I'VE HAD IT BACK TO THE DEALER TWICE WITH NO SOLUTION. IT'S AN IRRITATION AT BEST AND UNSAFE AT WORST.
Additional Notes:
THE TRUCK STEERING STICKS AT HIGHWAY SPEEDS. IT RESISTS MOVING THEN LETS GO ALL AT ONCE. THIS CAUSES OVER CORRECTION FORCING THE TRUCK TO WANDER SIDE TO SIDE IN THE LANE. I'VE HAD IT BACK TO THE DEALER TWICE WITH NO SOLUTION. IT'S AN IRRITATION AT BEST AND UNSAFE AT WORST.
Mfg Campaign: 11291731
Recall Date: Dec 28, 2019
Kia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. "CRUISE" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY. LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK. ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE "NORMALLY". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, "P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT. MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR. REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.
Corrective Action:
1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. "CRUISE" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY. LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK. ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE "NORMALLY". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, "P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT. MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR. REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.
Additional Notes:
1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. "CRUISE" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY. LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK. ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE "NORMALLY". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, "P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT. MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR. REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.
Mfg Campaign: 11291425
Recall Date: Dec 27, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. "CRUISE" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY. LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK. ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE "NORMALLY". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, "P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT. MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR. REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.
Corrective Action:
1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. "CRUISE" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY. LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK. ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE "NORMALLY". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, "P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT. MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR. REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.
Additional Notes:
1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. "CRUISE" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY. LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK. ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE "NORMALLY". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, "P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT. MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR. REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.
Mfg Campaign: 11291425
Recall Date: Dec 27, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. "CRUISE" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY. LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK. ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE "NORMALLY". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, "P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT. MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR. REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.
Corrective Action:
1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. "CRUISE" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY. LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK. ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE "NORMALLY". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, "P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT. MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR. REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.
Additional Notes:
1 WEEK AFTER PURCHASING MY 2017 KIA SORENTO FE AWD FROM ROCHESTER TOM KADLEC KIA IN AUGUST 2019, I WENT TO USE MY CRUISE CONTROL AND IT WOULDN'T SET. "CRUISE" CAME ON, BUT COULD NOT BE SET TO MY SPEED. ISSUE HAPPENED AROUND 1-2 TIMES A WEEK ON 45 MILE COMMUTE ON HIGHWAY. LATER ON ABOUT A MONTH LATER, I SET MY CRUISE CONTROL AND ONCE SET, THE SPEED BEGAN TO CLIMB. STARTING AT 65, AND GOING UP TO 70 BEFORE I HAD TO USE MY BRAKES TO TURN CRUISE CONTROL OFF AS THE BUTTONS DIDN'T WORK. ON DEC 16TH, MY CAR SHOWED A CHECK ENGINE LIGHT THEN STALLED AFTER PUTTING IT INTO DRIVE FROM REVERSE. I TURNED THE CAR OFF, THEN BACK ON AND DROVE "NORMALLY". TOOK IT INTO THE SHOP SAME DAY FOR AN OIL CHANGE AND THEY READ THE CODES, "P2106, P2110, P063 LIMP MODE AND THROTTLE ACTUATOR CONTROL RANGE" THEY ALSO NOTED MY VEHICLE HAS A TIMING COVER GASKET AND OIL PAN GASKET LEAK, AND MY BATTERY TESTED AT 12.39VOLTS AND 339CCA OUT OF 640CCA. RECOMMENDED BATTERY REPLACEMENT. MY SHOP ASKED ME TO CHECK THE DEALERSHIP FOR MY WARRANTY, AND IT'S 5 YEARS OR 60,000 MILES. I CAME INTO THE SHOP AT 62,334 MILES. THE KIA DEALERSHIP REFUSED TO LOOK INTO THE ISSUE UNLESS I PAID 160 FOR THEIR OWN INSPECTION, AND EVEN THEN, IT'D BE HIGHLY UNLIKELY THEY WOULD DO ANY GOODWILL REPAIR. REPLACED BATTERY 12/26/19 AFTER MULTIPLE FAILURES AND JUMPS TO START, AND FINALLY WOULDN'T TAKE A CHARGE OR JUMP.
Mfg Campaign: 11291425
Recall Date: Dec 27, 2019
Kia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR FLASHED. THE CONTACT TOOK THE VEHICLE TO METRO KIA OF MADISON (5442 WAYNE TERRACE, MADISON, WI 53718) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE DEALER REPLACED THE KNOCK SENSOR. ON ANOTHER OCCASION, WHILE TRAVELING 45 MPH, THE SAME FAILURE OCCURRED WITH THE CHECK ENGINE WARNING INDICATOR FLASHING. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER AND WAS INFORMED THAT THE VIN WAS INCLUDED IN A NEW UNKNOWN RECALL. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR FLASHED. THE CONTACT TOOK THE VEHICLE TO METRO KIA OF MADISON (5442 WAYNE TERRACE, MADISON, WI 53718) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE DEALER REPLACED THE KNOCK SENSOR. ON ANOTHER OCCASION, WHILE TRAVELING 45 MPH, THE SAME FAILURE OCCURRED WITH THE CHECK ENGINE WARNING INDICATOR FLASHING. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER AND WAS INFORMED THAT THE VIN WAS INCLUDED IN A NEW UNKNOWN RECALL. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR FLASHED. THE CONTACT TOOK THE VEHICLE TO METRO KIA OF MADISON (5442 WAYNE TERRACE, MADISON, WI 53718) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE DEALER REPLACED THE KNOCK SENSOR. ON ANOTHER OCCASION, WHILE TRAVELING 45 MPH, THE SAME FAILURE OCCURRED WITH THE CHECK ENGINE WARNING INDICATOR FLASHING. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER AND WAS INFORMED THAT THE VIN WAS INCLUDED IN A NEW UNKNOWN RECALL. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Mfg Campaign: 11291557
Recall Date: Dec 27, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR FLASHED. THE CONTACT TOOK THE VEHICLE TO METRO KIA OF MADISON (5442 WAYNE TERRACE, MADISON, WI 53718) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE DEALER REPLACED THE KNOCK SENSOR. ON ANOTHER OCCASION, WHILE TRAVELING 45 MPH, THE SAME FAILURE OCCURRED WITH THE CHECK ENGINE WARNING INDICATOR FLASHING. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER AND WAS INFORMED THAT THE VIN WAS INCLUDED IN A NEW UNKNOWN RECALL. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR FLASHED. THE CONTACT TOOK THE VEHICLE TO METRO KIA OF MADISON (5442 WAYNE TERRACE, MADISON, WI 53718) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE DEALER REPLACED THE KNOCK SENSOR. ON ANOTHER OCCASION, WHILE TRAVELING 45 MPH, THE SAME FAILURE OCCURRED WITH THE CHECK ENGINE WARNING INDICATOR FLASHING. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER AND WAS INFORMED THAT THE VIN WAS INCLUDED IN A NEW UNKNOWN RECALL. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR FLASHED. THE CONTACT TOOK THE VEHICLE TO METRO KIA OF MADISON (5442 WAYNE TERRACE, MADISON, WI 53718) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE). THE DEALER REPLACED THE KNOCK SENSOR. ON ANOTHER OCCASION, WHILE TRAVELING 45 MPH, THE SAME FAILURE OCCURRED WITH THE CHECK ENGINE WARNING INDICATOR FLASHING. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER AND WAS INFORMED THAT THE VIN WAS INCLUDED IN A NEW UNKNOWN RECALL. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Mfg Campaign: 11291557
Recall Date: Dec 27, 2019
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