Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC278
Recall Date: Aug 24, 2023
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2018 Kia Optima hybrid vehicles. These vehicles are equipped with a Voltage Protection Device (VPD), designed to protect the high voltage battery module, that may activate inadvertently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC162
Recall Date: Mar 8, 2018
Consumer Complaints
301 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle had oil change & filter service done on April 27, 2023 for the purpose of hoping the service would rectify an Oil Pressure Sensor Light illuminated on the dashboard. It did not. Sensor was subsequently replaced by the dealer. Vehicle taken into the dealership today (September 2, 2023) for Pennsylvania State Inspection and Emissions, along with another oil change service. Dealer technician in the course of performing the oil change, noticed after he put the new oil plug washer and bolt back in place, a minute crack in the oil pan, itself. He took a picture of it, that I will include with this complaint. Unfortunately, the definition of the photo leaves a bit to be desired. The dealer service writer suggested that too much force (pneumatic socket driver) was employed when tightening the oil pan bolt. I stopped at the location where the April 27, 2023 was done. The General Manager assured me they use a power torgue ratchet and not a pneumatic socket driver. He went under the car and detected a minute leak and said he would forward his report to their Quality Control Department. He asked me if I could bring the car back on Tuesday or Wednesday, September 5th or 6th for a re-inspection. I said I would do that. He did mention there is a possible Class Action Suit that might be filed over Kia/Hyundai Oil Pans and Bolts. It cites the use of poor materials used in the pan construction. Reports range from leaks to the oil bolt plug falling out due to expansion/contraction under duress. Don't know where or when any Class Action will manifest itself, but this oil change facility needs to step up and replace the oil pan, since they were the last ones to do a change before today.
Corrective Action:
Vehicle had oil change & filter service done on April 27, 2023 for the purpose of hoping the service would rectify an Oil Pressure Sensor Light illuminated on the dashboard. It did not. Sensor was subsequently replaced by the dealer. Vehicle taken into the dealership today (September 2, 2023) for Pennsylvania State Inspection and Emissions, along with another oil change service. Dealer technician in the course of performing the oil change, noticed after he put the new oil plug washer and bolt back in place, a minute crack in the oil pan, itself. He took a picture of it, that I will include with this complaint. Unfortunately, the definition of the photo leaves a bit to be desired. The dealer service writer suggested that too much force (pneumatic socket driver) was employed when tightening the oil pan bolt. I stopped at the location where the April 27, 2023 was done. The General Manager assured me they use a power torgue ratchet and not a pneumatic socket driver. He went under the car and detected a minute leak and said he would forward his report to their Quality Control Department. He asked me if I could bring the car back on Tuesday or Wednesday, September 5th or 6th for a re-inspection. I said I would do that. He did mention there is a possible Class Action Suit that might be filed over Kia/Hyundai Oil Pans and Bolts. It cites the use of poor materials used in the pan construction. Reports range from leaks to the oil bolt plug falling out due to expansion/contraction under duress. Don't know where or when any Class Action will manifest itself, but this oil change facility needs to step up and replace the oil pan, since they were the last ones to do a change before today.
Additional Notes:
Vehicle had oil change & filter service done on April 27, 2023 for the purpose of hoping the service would rectify an Oil Pressure Sensor Light illuminated on the dashboard. It did not. Sensor was subsequently replaced by the dealer. Vehicle taken into the dealership today (September 2, 2023) for Pennsylvania State Inspection and Emissions, along with another oil change service. Dealer technician in the course of performing the oil change, noticed after he put the new oil plug washer and bolt back in place, a minute crack in the oil pan, itself. He took a picture of it, that I will include with this complaint. Unfortunately, the definition of the photo leaves a bit to be desired. The dealer service writer suggested that too much force (pneumatic socket driver) was employed when tightening the oil pan bolt. I stopped at the location where the April 27, 2023 was done. The General Manager assured me they use a power torgue ratchet and not a pneumatic socket driver. He went under the car and detected a minute leak and said he would forward his report to their Quality Control Department. He asked me if I could bring the car back on Tuesday or Wednesday, September 5th or 6th for a re-inspection. I said I would do that. He did mention there is a possible Class Action Suit that might be filed over Kia/Hyundai Oil Pans and Bolts. It cites the use of poor materials used in the pan construction. Reports range from leaks to the oil bolt plug falling out due to expansion/contraction under duress. Don't know where or when any Class Action will manifest itself, but this oil change facility needs to step up and replace the oil pan, since they were the last ones to do a change before today.
Mfg Campaign: 11542271
Recall Date: Sep 2, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicles has most recently developed a "whizzing" type sound coming from the transmission just before it shifts into the next gear. It is most discernible when it shifts out of 1st, 2nd, and 3rd gears. I don't profess to know if modern transmissions have "Bands" that are adjustable or not. Clearly, it is a sound that has never been present. There's been enough wrong with this Kia, so why not transmission issues as well. I was at my dealer today for PA State Inspection & Emissions along with an oil change (a problem arose out of the oil change that I just sent into the NHTSA) and they have me coming in on September 12th for a diagnostic look.
Corrective Action:
Vehicles has most recently developed a "whizzing" type sound coming from the transmission just before it shifts into the next gear. It is most discernible when it shifts out of 1st, 2nd, and 3rd gears. I don't profess to know if modern transmissions have "Bands" that are adjustable or not. Clearly, it is a sound that has never been present. There's been enough wrong with this Kia, so why not transmission issues as well. I was at my dealer today for PA State Inspection & Emissions along with an oil change (a problem arose out of the oil change that I just sent into the NHTSA) and they have me coming in on September 12th for a diagnostic look.
Additional Notes:
Vehicles has most recently developed a "whizzing" type sound coming from the transmission just before it shifts into the next gear. It is most discernible when it shifts out of 1st, 2nd, and 3rd gears. I don't profess to know if modern transmissions have "Bands" that are adjustable or not. Clearly, it is a sound that has never been present. There's been enough wrong with this Kia, so why not transmission issues as well. I was at my dealer today for PA State Inspection & Emissions along with an oil change (a problem arose out of the oil change that I just sent into the NHTSA) and they have me coming in on September 12th for a diagnostic look.
Mfg Campaign: 11542272
Recall Date: Sep 2, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
First I had an oil leak which I was advised to warm my car up to prevent from getting worse. At the time I was told it was minor. Then my oil light started coming up every 2 weeks and when checked there was no oil. Now 2 months later, my car has stopped and showed a blinking check engine light. When checked I was told a code of p1326 which is the knock sensor. I have only had my car 7 months and it’s been problem after problem. Not to mention only a month after buying it was stolen. Due to no immobilizer So I’m sure a lot of the issues are also a result of the dumb theif who decided to damage my car. Also my cruise control doesn’t work a lot of the time.
Corrective Action:
First I had an oil leak which I was advised to warm my car up to prevent from getting worse. At the time I was told it was minor. Then my oil light started coming up every 2 weeks and when checked there was no oil. Now 2 months later, my car has stopped and showed a blinking check engine light. When checked I was told a code of p1326 which is the knock sensor. I have only had my car 7 months and it’s been problem after problem. Not to mention only a month after buying it was stolen. Due to no immobilizer So I’m sure a lot of the issues are also a result of the dumb theif who decided to damage my car. Also my cruise control doesn’t work a lot of the time.
Additional Notes:
First I had an oil leak which I was advised to warm my car up to prevent from getting worse. At the time I was told it was minor. Then my oil light started coming up every 2 weeks and when checked there was no oil. Now 2 months later, my car has stopped and showed a blinking check engine light. When checked I was told a code of p1326 which is the knock sensor. I have only had my car 7 months and it’s been problem after problem. Not to mention only a month after buying it was stolen. Due to no immobilizer So I’m sure a lot of the issues are also a result of the dumb theif who decided to damage my car. Also my cruise control doesn’t work a lot of the time.
Mfg Campaign: 11542002
Recall Date: Sep 1, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
First I had an oil leak which I was advised to warm my car up to prevent from getting worse. At the time I was told it was minor. Then my oil light started coming up every 2 weeks and when checked there was no oil. Now 2 months later, my car has stopped and showed a blinking check engine light. When checked I was told a code of p1326 which is the knock sensor. I have only had my car 7 months and it’s been problem after problem. Not to mention only a month after buying it was stolen. Due to no immobilizer So I’m sure a lot of the issues are also a result of the dumb theif who decided to damage my car. Also my cruise control doesn’t work a lot of the time.
Corrective Action:
First I had an oil leak which I was advised to warm my car up to prevent from getting worse. At the time I was told it was minor. Then my oil light started coming up every 2 weeks and when checked there was no oil. Now 2 months later, my car has stopped and showed a blinking check engine light. When checked I was told a code of p1326 which is the knock sensor. I have only had my car 7 months and it’s been problem after problem. Not to mention only a month after buying it was stolen. Due to no immobilizer So I’m sure a lot of the issues are also a result of the dumb theif who decided to damage my car. Also my cruise control doesn’t work a lot of the time.
Additional Notes:
First I had an oil leak which I was advised to warm my car up to prevent from getting worse. At the time I was told it was minor. Then my oil light started coming up every 2 weeks and when checked there was no oil. Now 2 months later, my car has stopped and showed a blinking check engine light. When checked I was told a code of p1326 which is the knock sensor. I have only had my car 7 months and it’s been problem after problem. Not to mention only a month after buying it was stolen. Due to no immobilizer So I’m sure a lot of the issues are also a result of the dumb theif who decided to damage my car. Also my cruise control doesn’t work a lot of the time.
Mfg Campaign: 11542002
Recall Date: Sep 1, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
First I had an oil leak which I was advised to warm my car up to prevent from getting worse. At the time I was told it was minor. Then my oil light started coming up every 2 weeks and when checked there was no oil. Now 2 months later, my car has stopped and showed a blinking check engine light. When checked I was told a code of p1326 which is the knock sensor. I have only had my car 7 months and it’s been problem after problem. Not to mention only a month after buying it was stolen. Due to no immobilizer So I’m sure a lot of the issues are also a result of the dumb theif who decided to damage my car. Also my cruise control doesn’t work a lot of the time.
Corrective Action:
First I had an oil leak which I was advised to warm my car up to prevent from getting worse. At the time I was told it was minor. Then my oil light started coming up every 2 weeks and when checked there was no oil. Now 2 months later, my car has stopped and showed a blinking check engine light. When checked I was told a code of p1326 which is the knock sensor. I have only had my car 7 months and it’s been problem after problem. Not to mention only a month after buying it was stolen. Due to no immobilizer So I’m sure a lot of the issues are also a result of the dumb theif who decided to damage my car. Also my cruise control doesn’t work a lot of the time.
Additional Notes:
First I had an oil leak which I was advised to warm my car up to prevent from getting worse. At the time I was told it was minor. Then my oil light started coming up every 2 weeks and when checked there was no oil. Now 2 months later, my car has stopped and showed a blinking check engine light. When checked I was told a code of p1326 which is the knock sensor. I have only had my car 7 months and it’s been problem after problem. Not to mention only a month after buying it was stolen. Due to no immobilizer So I’m sure a lot of the issues are also a result of the dumb theif who decided to damage my car. Also my cruise control doesn’t work a lot of the time.
Mfg Campaign: 11542002
Recall Date: Sep 1, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2017 Kia Optima. The contact stated while driving 40 MPH, the "Check High beam Assist System" and "Check Lane Departure System" messages were displayed. The Forward Collision Avoidance warning light and an unknown warning light were illuminated. The contact stated that the failure had been recurring while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the front view camera needed to be replaced. The manufacturer was notified of the failure, and a case was opened; however, no assistance was provided. The failure mileage was 39,715. The contact is requesting to withdraw the complaint.
Corrective Action:
The contact owns a 2017 Kia Optima. The contact stated while driving 40 MPH, the "Check High beam Assist System" and "Check Lane Departure System" messages were displayed. The Forward Collision Avoidance warning light and an unknown warning light were illuminated. The contact stated that the failure had been recurring while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the front view camera needed to be replaced. The manufacturer was notified of the failure, and a case was opened; however, no assistance was provided. The failure mileage was 39,715. The contact is requesting to withdraw the complaint.
Additional Notes:
The contact owns a 2017 Kia Optima. The contact stated while driving 40 MPH, the "Check High beam Assist System" and "Check Lane Departure System" messages were displayed. The Forward Collision Avoidance warning light and an unknown warning light were illuminated. The contact stated that the failure had been recurring while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the front view camera needed to be replaced. The manufacturer was notified of the failure, and a case was opened; however, no assistance was provided. The failure mileage was 39,715. The contact is requesting to withdraw the complaint.
Mfg Campaign: 11540701
Recall Date: Aug 25, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
The contact owns a 2017 Kia Optima. The contact stated while driving 40 MPH, the "Check High beam Assist System" and "Check Lane Departure System" messages were displayed. The Forward Collision Avoidance warning light and an unknown warning light were illuminated. The contact stated that the failure had been recurring while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the front view camera needed to be replaced. The manufacturer was notified of the failure, and a case was opened; however, no assistance was provided. The failure mileage was 39,715. The contact is requesting to withdraw the complaint.
Corrective Action:
The contact owns a 2017 Kia Optima. The contact stated while driving 40 MPH, the "Check High beam Assist System" and "Check Lane Departure System" messages were displayed. The Forward Collision Avoidance warning light and an unknown warning light were illuminated. The contact stated that the failure had been recurring while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the front view camera needed to be replaced. The manufacturer was notified of the failure, and a case was opened; however, no assistance was provided. The failure mileage was 39,715. The contact is requesting to withdraw the complaint.
Additional Notes:
The contact owns a 2017 Kia Optima. The contact stated while driving 40 MPH, the "Check High beam Assist System" and "Check Lane Departure System" messages were displayed. The Forward Collision Avoidance warning light and an unknown warning light were illuminated. The contact stated that the failure had been recurring while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the front view camera needed to be replaced. The manufacturer was notified of the failure, and a case was opened; however, no assistance was provided. The failure mileage was 39,715. The contact is requesting to withdraw the complaint.
Mfg Campaign: 11540701
Recall Date: Aug 25, 2023
Kia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Kia Optima. The contact stated that after driving, there was an abnormal fuel odor inside the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the fuel pump assembly and fuel line needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 46,000.
Corrective Action:
The contact owns a 2017 Kia Optima. The contact stated that after driving, there was an abnormal fuel odor inside the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the fuel pump assembly and fuel line needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 46,000.
Additional Notes:
The contact owns a 2017 Kia Optima. The contact stated that after driving, there was an abnormal fuel odor inside the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the fuel pump assembly and fuel line needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 46,000.
Mfg Campaign: 11538710
Recall Date: Aug 15, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2017 Kia Optima is running out of oil between oil changes which I do on time. Before my next oil change it has no oil reading on the dip stick. I just had this occur again and I had to add two quarts. The oil light only blinked on for a second. When I checked it, no oil was reading on the dip stick. Taking it to auto store I was told by worker his mother has the same problem with her 2016 Kia and they replaced the motor in a recall. Mine is a GDl engine. Something needs to be done with these engines. I'm having the same problem a lot of other people are having.
Corrective Action:
My 2017 Kia Optima is running out of oil between oil changes which I do on time. Before my next oil change it has no oil reading on the dip stick. I just had this occur again and I had to add two quarts. The oil light only blinked on for a second. When I checked it, no oil was reading on the dip stick. Taking it to auto store I was told by worker his mother has the same problem with her 2016 Kia and they replaced the motor in a recall. Mine is a GDl engine. Something needs to be done with these engines. I'm having the same problem a lot of other people are having.
Additional Notes:
My 2017 Kia Optima is running out of oil between oil changes which I do on time. Before my next oil change it has no oil reading on the dip stick. I just had this occur again and I had to add two quarts. The oil light only blinked on for a second. When I checked it, no oil was reading on the dip stick. Taking it to auto store I was told by worker his mother has the same problem with her 2016 Kia and they replaced the motor in a recall. Mine is a GDl engine. Something needs to be done with these engines. I'm having the same problem a lot of other people are having.
Mfg Campaign: 11538291
Recall Date: Aug 14, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have replaced my cars spark plugs and all things related to the spark plugs for the last 4 months. After taking NY car for maitnence over and over again at the Santa Fe Kia in Santa Fe, NM. The car has cintun3d to have issues. My car is currently having a issue with the knock sensor and wire harness from the Diagnostic I received from my Local Auto Zone in Las Vegas, NM. The car does not drive correctly and sputters. I have took it to be be maintenence over and over again and spent over 500.00 for the maintenence this last four months. And it seams it has been one issue after the other my car is under 70,000 miles. I give it proper maintenence and oil changes.
Corrective Action:
I have replaced my cars spark plugs and all things related to the spark plugs for the last 4 months. After taking NY car for maitnence over and over again at the Santa Fe Kia in Santa Fe, NM. The car has cintun3d to have issues. My car is currently having a issue with the knock sensor and wire harness from the Diagnostic I received from my Local Auto Zone in Las Vegas, NM. The car does not drive correctly and sputters. I have took it to be be maintenence over and over again and spent over 500.00 for the maintenence this last four months. And it seams it has been one issue after the other my car is under 70,000 miles. I give it proper maintenence and oil changes.
Additional Notes:
I have replaced my cars spark plugs and all things related to the spark plugs for the last 4 months. After taking NY car for maitnence over and over again at the Santa Fe Kia in Santa Fe, NM. The car has cintun3d to have issues. My car is currently having a issue with the knock sensor and wire harness from the Diagnostic I received from my Local Auto Zone in Las Vegas, NM. The car does not drive correctly and sputters. I have took it to be be maintenence over and over again and spent over 500.00 for the maintenence this last four months. And it seams it has been one issue after the other my car is under 70,000 miles. I give it proper maintenence and oil changes.
Mfg Campaign: 11535622
Recall Date: Jul 31, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Have lost 4 qts of oil in the last month. Brought it to the mechanic and they couldn’t find any leaks. They said the only way I’m losing oil, is that the car is burning through it. They’ve seen the same issue with these cars. Only 65,000 miles on it.
Corrective Action:
Have lost 4 qts of oil in the last month. Brought it to the mechanic and they couldn’t find any leaks. They said the only way I’m losing oil, is that the car is burning through it. They’ve seen the same issue with these cars. Only 65,000 miles on it.
Additional Notes:
Have lost 4 qts of oil in the last month. Brought it to the mechanic and they couldn’t find any leaks. They said the only way I’m losing oil, is that the car is burning through it. They’ve seen the same issue with these cars. Only 65,000 miles on it.
Mfg Campaign: 11534919
Recall Date: Jul 27, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On 6 June 2022 I was driving Eastbound Interstate 80 passing Fairfield, CA. Traffic was moderate, average traffic speed 65. The Kia’s Adaptive Cruise was enabled and set to the maximum amount of safe distance. I recall the car directly in front of me changed lanes to pass a truck towing a trailer. I remember the Kia began to accelerate and I couldn’t turn the wheel. Next memory was opening my eyes to the dust smoke of deployed air bags. I lost consciousness likely due to the sudden impact and air bags deployed. I was taken to a Fairfield hospital by ambulance where I spent 4 days. A slurry of tests ruled out loss of consciousness as the cause. No stroke, heart attack or seizure occurred. I was treated for bruised ribs due to the airbag. No doubt to me that this collision could have been catastrophic to this driver and others driving nearby. Witness reported that I sped up and clipped the truck/trailer while attempting to pass. What I believe happened: 1) the Adaptive Cruise accelerated when it determined there was room but failed to see the trailer and 2) the steering was unresponsive when I attempted to avoid a collision. The reaction time between car accelerating and getting knocked out had to be a mere three or four seconds. The vehicle was totaled, The insurance company, Mercury Insurance, released the vehicle
Corrective Action:
On 6 June 2022 I was driving Eastbound Interstate 80 passing Fairfield, CA. Traffic was moderate, average traffic speed 65. The Kia’s Adaptive Cruise was enabled and set to the maximum amount of safe distance. I recall the car directly in front of me changed lanes to pass a truck towing a trailer. I remember the Kia began to accelerate and I couldn’t turn the wheel. Next memory was opening my eyes to the dust smoke of deployed air bags. I lost consciousness likely due to the sudden impact and air bags deployed. I was taken to a Fairfield hospital by ambulance where I spent 4 days. A slurry of tests ruled out loss of consciousness as the cause. No stroke, heart attack or seizure occurred. I was treated for bruised ribs due to the airbag. No doubt to me that this collision could have been catastrophic to this driver and others driving nearby. Witness reported that I sped up and clipped the truck/trailer while attempting to pass. What I believe happened: 1) the Adaptive Cruise accelerated when it determined there was room but failed to see the trailer and 2) the steering was unresponsive when I attempted to avoid a collision. The reaction time between car accelerating and getting knocked out had to be a mere three or four seconds. The vehicle was totaled, The insurance company, Mercury Insurance, released the vehicle
Additional Notes:
On 6 June 2022 I was driving Eastbound Interstate 80 passing Fairfield, CA. Traffic was moderate, average traffic speed 65. The Kia’s Adaptive Cruise was enabled and set to the maximum amount of safe distance. I recall the car directly in front of me changed lanes to pass a truck towing a trailer. I remember the Kia began to accelerate and I couldn’t turn the wheel. Next memory was opening my eyes to the dust smoke of deployed air bags. I lost consciousness likely due to the sudden impact and air bags deployed. I was taken to a Fairfield hospital by ambulance where I spent 4 days. A slurry of tests ruled out loss of consciousness as the cause. No stroke, heart attack or seizure occurred. I was treated for bruised ribs due to the airbag. No doubt to me that this collision could have been catastrophic to this driver and others driving nearby. Witness reported that I sped up and clipped the truck/trailer while attempting to pass. What I believe happened: 1) the Adaptive Cruise accelerated when it determined there was room but failed to see the trailer and 2) the steering was unresponsive when I attempted to avoid a collision. The reaction time between car accelerating and getting knocked out had to be a mere three or four seconds. The vehicle was totaled, The insurance company, Mercury Insurance, released the vehicle
Mfg Campaign: 11534208
Recall Date: Jul 24, 2023
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
On 6 June 2022 I was driving Eastbound Interstate 80 passing Fairfield, CA. Traffic was moderate, average traffic speed 65. The Kia’s Adaptive Cruise was enabled and set to the maximum amount of safe distance. I recall the car directly in front of me changed lanes to pass a truck towing a trailer. I remember the Kia began to accelerate and I couldn’t turn the wheel. Next memory was opening my eyes to the dust smoke of deployed air bags. I lost consciousness likely due to the sudden impact and air bags deployed. I was taken to a Fairfield hospital by ambulance where I spent 4 days. A slurry of tests ruled out loss of consciousness as the cause. No stroke, heart attack or seizure occurred. I was treated for bruised ribs due to the airbag. No doubt to me that this collision could have been catastrophic to this driver and others driving nearby. Witness reported that I sped up and clipped the truck/trailer while attempting to pass. What I believe happened: 1) the Adaptive Cruise accelerated when it determined there was room but failed to see the trailer and 2) the steering was unresponsive when I attempted to avoid a collision. The reaction time between car accelerating and getting knocked out had to be a mere three or four seconds. The vehicle was totaled, The insurance company, Mercury Insurance, released the vehicle
Corrective Action:
On 6 June 2022 I was driving Eastbound Interstate 80 passing Fairfield, CA. Traffic was moderate, average traffic speed 65. The Kia’s Adaptive Cruise was enabled and set to the maximum amount of safe distance. I recall the car directly in front of me changed lanes to pass a truck towing a trailer. I remember the Kia began to accelerate and I couldn’t turn the wheel. Next memory was opening my eyes to the dust smoke of deployed air bags. I lost consciousness likely due to the sudden impact and air bags deployed. I was taken to a Fairfield hospital by ambulance where I spent 4 days. A slurry of tests ruled out loss of consciousness as the cause. No stroke, heart attack or seizure occurred. I was treated for bruised ribs due to the airbag. No doubt to me that this collision could have been catastrophic to this driver and others driving nearby. Witness reported that I sped up and clipped the truck/trailer while attempting to pass. What I believe happened: 1) the Adaptive Cruise accelerated when it determined there was room but failed to see the trailer and 2) the steering was unresponsive when I attempted to avoid a collision. The reaction time between car accelerating and getting knocked out had to be a mere three or four seconds. The vehicle was totaled, The insurance company, Mercury Insurance, released the vehicle
Additional Notes:
On 6 June 2022 I was driving Eastbound Interstate 80 passing Fairfield, CA. Traffic was moderate, average traffic speed 65. The Kia’s Adaptive Cruise was enabled and set to the maximum amount of safe distance. I recall the car directly in front of me changed lanes to pass a truck towing a trailer. I remember the Kia began to accelerate and I couldn’t turn the wheel. Next memory was opening my eyes to the dust smoke of deployed air bags. I lost consciousness likely due to the sudden impact and air bags deployed. I was taken to a Fairfield hospital by ambulance where I spent 4 days. A slurry of tests ruled out loss of consciousness as the cause. No stroke, heart attack or seizure occurred. I was treated for bruised ribs due to the airbag. No doubt to me that this collision could have been catastrophic to this driver and others driving nearby. Witness reported that I sped up and clipped the truck/trailer while attempting to pass. What I believe happened: 1) the Adaptive Cruise accelerated when it determined there was room but failed to see the trailer and 2) the steering was unresponsive when I attempted to avoid a collision. The reaction time between car accelerating and getting knocked out had to be a mere three or four seconds. The vehicle was totaled, The insurance company, Mercury Insurance, released the vehicle
Mfg Campaign: 11534208
Recall Date: Jul 24, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On 6 June 2022 I was driving Eastbound Interstate 80 passing Fairfield, CA. Traffic was moderate, average traffic speed 65. The Kia’s Adaptive Cruise was enabled and set to the maximum amount of safe distance. I recall the car directly in front of me changed lanes to pass a truck towing a trailer. I remember the Kia began to accelerate and I couldn’t turn the wheel. Next memory was opening my eyes to the dust smoke of deployed air bags. I lost consciousness likely due to the sudden impact and air bags deployed. I was taken to a Fairfield hospital by ambulance where I spent 4 days. A slurry of tests ruled out loss of consciousness as the cause. No stroke, heart attack or seizure occurred. I was treated for bruised ribs due to the airbag. No doubt to me that this collision could have been catastrophic to this driver and others driving nearby. Witness reported that I sped up and clipped the truck/trailer while attempting to pass. What I believe happened: 1) the Adaptive Cruise accelerated when it determined there was room but failed to see the trailer and 2) the steering was unresponsive when I attempted to avoid a collision. The reaction time between car accelerating and getting knocked out had to be a mere three or four seconds. The vehicle was totaled, The insurance company, Mercury Insurance, released the vehicle
Corrective Action:
On 6 June 2022 I was driving Eastbound Interstate 80 passing Fairfield, CA. Traffic was moderate, average traffic speed 65. The Kia’s Adaptive Cruise was enabled and set to the maximum amount of safe distance. I recall the car directly in front of me changed lanes to pass a truck towing a trailer. I remember the Kia began to accelerate and I couldn’t turn the wheel. Next memory was opening my eyes to the dust smoke of deployed air bags. I lost consciousness likely due to the sudden impact and air bags deployed. I was taken to a Fairfield hospital by ambulance where I spent 4 days. A slurry of tests ruled out loss of consciousness as the cause. No stroke, heart attack or seizure occurred. I was treated for bruised ribs due to the airbag. No doubt to me that this collision could have been catastrophic to this driver and others driving nearby. Witness reported that I sped up and clipped the truck/trailer while attempting to pass. What I believe happened: 1) the Adaptive Cruise accelerated when it determined there was room but failed to see the trailer and 2) the steering was unresponsive when I attempted to avoid a collision. The reaction time between car accelerating and getting knocked out had to be a mere three or four seconds. The vehicle was totaled, The insurance company, Mercury Insurance, released the vehicle
Additional Notes:
On 6 June 2022 I was driving Eastbound Interstate 80 passing Fairfield, CA. Traffic was moderate, average traffic speed 65. The Kia’s Adaptive Cruise was enabled and set to the maximum amount of safe distance. I recall the car directly in front of me changed lanes to pass a truck towing a trailer. I remember the Kia began to accelerate and I couldn’t turn the wheel. Next memory was opening my eyes to the dust smoke of deployed air bags. I lost consciousness likely due to the sudden impact and air bags deployed. I was taken to a Fairfield hospital by ambulance where I spent 4 days. A slurry of tests ruled out loss of consciousness as the cause. No stroke, heart attack or seizure occurred. I was treated for bruised ribs due to the airbag. No doubt to me that this collision could have been catastrophic to this driver and others driving nearby. Witness reported that I sped up and clipped the truck/trailer while attempting to pass. What I believe happened: 1) the Adaptive Cruise accelerated when it determined there was room but failed to see the trailer and 2) the steering was unresponsive when I attempted to avoid a collision. The reaction time between car accelerating and getting knocked out had to be a mere three or four seconds. The vehicle was totaled, The insurance company, Mercury Insurance, released the vehicle
Mfg Campaign: 11534208
Recall Date: Jul 24, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KIA states they are unable to provide the vehicle with the anti theft software update due to the vehicle having a remote start. I asked if they can remove the remote start. KIAs are not safe with only using the Club steering wheel lock. Theives are drilling a hole through the keyhole or cutting them off. My car is now worth less & auto insurance is becoming more difficult. Please make them do something! These cars are still getting stolen nonstop every single day!
Corrective Action:
KIA states they are unable to provide the vehicle with the anti theft software update due to the vehicle having a remote start. I asked if they can remove the remote start. KIAs are not safe with only using the Club steering wheel lock. Theives are drilling a hole through the keyhole or cutting them off. My car is now worth less & auto insurance is becoming more difficult. Please make them do something! These cars are still getting stolen nonstop every single day!
Additional Notes:
KIA states they are unable to provide the vehicle with the anti theft software update due to the vehicle having a remote start. I asked if they can remove the remote start. KIAs are not safe with only using the Club steering wheel lock. Theives are drilling a hole through the keyhole or cutting them off. My car is now worth less & auto insurance is becoming more difficult. Please make them do something! These cars are still getting stolen nonstop every single day!
Mfg Campaign: 11533907
Recall Date: Jul 23, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On Friday 6/23/2023 on my way home from work, one of the clutches went out on my DCT Transmission without any warning. I was at a stop light in front of all of the cars in a busy section and wasn’t able to go. I was able to get it to a safer location, but new something was wrong with my transmission. My mechanic was able to tell me that I’ve lost the 1st & 3rd gear. We drove around a few blocks with his diagnostics computer hooked into my car. My car isn’t safe to drive due to the faulty DCT Transmission Kia had installed into this model.
Corrective Action:
On Friday 6/23/2023 on my way home from work, one of the clutches went out on my DCT Transmission without any warning. I was at a stop light in front of all of the cars in a busy section and wasn’t able to go. I was able to get it to a safer location, but new something was wrong with my transmission. My mechanic was able to tell me that I’ve lost the 1st & 3rd gear. We drove around a few blocks with his diagnostics computer hooked into my car. My car isn’t safe to drive due to the faulty DCT Transmission Kia had installed into this model.
Additional Notes:
On Friday 6/23/2023 on my way home from work, one of the clutches went out on my DCT Transmission without any warning. I was at a stop light in front of all of the cars in a busy section and wasn’t able to go. I was able to get it to a safer location, but new something was wrong with my transmission. My mechanic was able to tell me that I’ve lost the 1st & 3rd gear. We drove around a few blocks with his diagnostics computer hooked into my car. My car isn’t safe to drive due to the faulty DCT Transmission Kia had installed into this model.
Mfg Campaign: 11530790
Recall Date: Jul 7, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I only had the car 2 years. In the last two years, I have been getting my oil changed every 3 months. The oil goes out fast. I'm a local driver so I don't go too many places. When I brake or stop, my oil light blinks, when I'm completely out. This month (June 2023) it's staying on. When the temperature gage rises half way the oil light comes on and stays on. I just recently put oil in, so it's not empty or low. Nor is it overfill. I was told it's the GDI Engine. Honestly, idk where the oil is going and why it's running out so fast. And I just learned today a friend of mines KIA is starting to do the same.
Corrective Action:
I only had the car 2 years. In the last two years, I have been getting my oil changed every 3 months. The oil goes out fast. I'm a local driver so I don't go too many places. When I brake or stop, my oil light blinks, when I'm completely out. This month (June 2023) it's staying on. When the temperature gage rises half way the oil light comes on and stays on. I just recently put oil in, so it's not empty or low. Nor is it overfill. I was told it's the GDI Engine. Honestly, idk where the oil is going and why it's running out so fast. And I just learned today a friend of mines KIA is starting to do the same.
Additional Notes:
I only had the car 2 years. In the last two years, I have been getting my oil changed every 3 months. The oil goes out fast. I'm a local driver so I don't go too many places. When I brake or stop, my oil light blinks, when I'm completely out. This month (June 2023) it's staying on. When the temperature gage rises half way the oil light comes on and stays on. I just recently put oil in, so it's not empty or low. Nor is it overfill. I was told it's the GDI Engine. Honestly, idk where the oil is going and why it's running out so fast. And I just learned today a friend of mines KIA is starting to do the same.
Mfg Campaign: 11528550
Recall Date: Jun 23, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Optima. The contact stated that on two separate occasions while driving at undisclosed speeds, the steering wheel became stiff and seized before the vehicle stalled. The vehicle was towed to the dealer where an unknown software update was performed, and the anti-theft software was updated. The vehicle was repaired. The contact then stated that while driving approximately 60 MPH, the vehicle started to hesitate. The check engine warning light was illuminated. The contact then stated that every two days he had to add 1-quart of engine oil. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty, but no further assistance was provided. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2017 Kia Optima. The contact stated that on two separate occasions while driving at undisclosed speeds, the steering wheel became stiff and seized before the vehicle stalled. The vehicle was towed to the dealer where an unknown software update was performed, and the anti-theft software was updated. The vehicle was repaired. The contact then stated that while driving approximately 60 MPH, the vehicle started to hesitate. The check engine warning light was illuminated. The contact then stated that every two days he had to add 1-quart of engine oil. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty, but no further assistance was provided. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2017 Kia Optima. The contact stated that on two separate occasions while driving at undisclosed speeds, the steering wheel became stiff and seized before the vehicle stalled. The vehicle was towed to the dealer where an unknown software update was performed, and the anti-theft software was updated. The vehicle was repaired. The contact then stated that while driving approximately 60 MPH, the vehicle started to hesitate. The check engine warning light was illuminated. The contact then stated that every two days he had to add 1-quart of engine oil. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under warranty, but no further assistance was provided. The failure mileage was approximately 90,000.
Mfg Campaign: 11525683
Recall Date: Jun 6, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have the oil problem that everyone else has. I drive everyday for work and every week I have to put oil in my car. I am coming up on 100,000 miles. My car hesitates and this is the second battery I have had to put in it in three years.
Corrective Action:
I have the oil problem that everyone else has. I drive everyday for work and every week I have to put oil in my car. I am coming up on 100,000 miles. My car hesitates and this is the second battery I have had to put in it in three years.
Additional Notes:
I have the oil problem that everyone else has. I drive everyday for work and every week I have to put oil in my car. I am coming up on 100,000 miles. My car hesitates and this is the second battery I have had to put in it in three years.
Mfg Campaign: 11523756
Recall Date: May 24, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Kia Optima. The contact stated while driving approximately 75 MPH, the contact attempted to accelerate to change lanes however, the vehicle failed to respond. The contact stated that the vehicle started to decelerate and sputtered as if the vehicle before the vehicle stalled. The contact stated that several unknown warning lights illuminated. The vehicle was pulled over to the side of the roadway and towed to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the entire engine needed to be replaced. The vehicle had not been repaired. The contact stated that the vehicle had been consuming approximately one quart of engine oil every 500 miles. The manufacturer had been informed of the failure. The failure mileage was approximately 167,000.
Corrective Action:
The contact owns a 2017 Kia Optima. The contact stated while driving approximately 75 MPH, the contact attempted to accelerate to change lanes however, the vehicle failed to respond. The contact stated that the vehicle started to decelerate and sputtered as if the vehicle before the vehicle stalled. The contact stated that several unknown warning lights illuminated. The vehicle was pulled over to the side of the roadway and towed to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the entire engine needed to be replaced. The vehicle had not been repaired. The contact stated that the vehicle had been consuming approximately one quart of engine oil every 500 miles. The manufacturer had been informed of the failure. The failure mileage was approximately 167,000.
Additional Notes:
The contact owns a 2017 Kia Optima. The contact stated while driving approximately 75 MPH, the contact attempted to accelerate to change lanes however, the vehicle failed to respond. The contact stated that the vehicle started to decelerate and sputtered as if the vehicle before the vehicle stalled. The contact stated that several unknown warning lights illuminated. The vehicle was pulled over to the side of the roadway and towed to the dealer. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the entire engine needed to be replaced. The vehicle had not been repaired. The contact stated that the vehicle had been consuming approximately one quart of engine oil every 500 miles. The manufacturer had been informed of the failure. The failure mileage was approximately 167,000.
Mfg Campaign: 11520970
Recall Date: May 8, 2023
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