Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 77B
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14B,33B,34B,35B,36B
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 04B
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler Plug-In Hybrid Electric (PHEV) vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: B9A
Recall Date: Nov 22, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US), LLC is recalling certain 2022-2023 Jeep Wrangler and Gladiator vehicles equipped with a manual transmission. The rearview camera may fail to display the rearview image and the reverse lights may not illuminate when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 92A
Recall Date: Sep 18, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Wrangler vehicles. The spare tire may obstruct the view of the center high-mount brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 84A
Recall Date: Aug 10, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wrangler Plug-In Hybrid Electric vehicles (PHEV). The high voltage (HV) battery pack assembly was built with incorrect fasteners to secure the 200-amp fuse, which can generate excessive heat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 53A
Recall Date: Apr 27, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler, Gladiator, and 2022-2023 Ram 1500 vehicles equipped with a 3.0L diesel engine. The high pressure fuel pump (HPFP) may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 01A
Recall Date: Apr 13, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler 4xe vehicles equipped with 2.0L Plug-In Hybrid Electric Vehicle engines. A loss of communication may cause an engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB7
Recall Date: Nov 23, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wrangler Plug-In Hybrid Electric (PHEV) vehicles. The high voltage (HV) battery pack assembly was built with incorrect fasteners to secure the 200-amp fuse, which can generate excessive heat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z71
Recall Date: Oct 13, 2022
Consumer Complaints
348 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2023 Jeep Wrangler. The contact stated while attempting to start the vehicle, the vehicle would not start immediately. The contact stated that after several attempts the vehicle started. While driving out a parking lot, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to drive the vehicle to the residence. The vehicle was taken to the dealer but no cause for the failure was found. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 6,000.
Corrective Action:
The contact owns a 2023 Jeep Wrangler. The contact stated while attempting to start the vehicle, the vehicle would not start immediately. The contact stated that after several attempts the vehicle started. While driving out a parking lot, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to drive the vehicle to the residence. The vehicle was taken to the dealer but no cause for the failure was found. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 6,000.
Additional Notes:
The contact owns a 2023 Jeep Wrangler. The contact stated while attempting to start the vehicle, the vehicle would not start immediately. The contact stated that after several attempts the vehicle started. While driving out a parking lot, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to drive the vehicle to the residence. The vehicle was taken to the dealer but no cause for the failure was found. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 6,000.
Mfg Campaign: 11532366
Recall Date: Jul 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Corrective Action:
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Additional Notes:
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Mfg Campaign: 11531487
Recall Date: Jul 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Corrective Action:
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Additional Notes:
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Mfg Campaign: 11531487
Recall Date: Jul 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Corrective Action:
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Additional Notes:
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Mfg Campaign: 11531487
Recall Date: Jul 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, a message indicating that the clutch was overheating was displayed. The contact parked and allowed the vehicle to cool down. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,200. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, a message indicating that the clutch was overheating was displayed. The contact parked and allowed the vehicle to cool down. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,200. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, a message indicating that the clutch was overheating was displayed. The contact parked and allowed the vehicle to cool down. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,200. VIN tool confirms parts not available.
Mfg Campaign: 11530819
Recall Date: Jul 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving down the highway around 60 miles an hour and the engine shut off. There was a flashing light on the dash telling me to safely put the car in Park. I had no acceleration and had to get across three lanes coasting until I could safely stop. A light also flashed showing a picture of the plug-in and said something about lack of performance. I cannot remember the exact wording. Once I got to the side of the road, I put the car in park and turned the car off, then turned it back on and was able to drive away. I did notice when I got to the side of the road that the D was flashing on my gearshift. i’ve called the dealership and I’ll be taking it in tomorrow, but they advised they haven’t had this situation before. But someone advise me about a recall on 2021 through 2023 4 xe’s but my vin number isn’t part of the recall. This happened during rush-hour traffic and I had my five year old son in the car. Needless to say we were both very scared. I am nervous to even drive it now.
Corrective Action:
I was driving down the highway around 60 miles an hour and the engine shut off. There was a flashing light on the dash telling me to safely put the car in Park. I had no acceleration and had to get across three lanes coasting until I could safely stop. A light also flashed showing a picture of the plug-in and said something about lack of performance. I cannot remember the exact wording. Once I got to the side of the road, I put the car in park and turned the car off, then turned it back on and was able to drive away. I did notice when I got to the side of the road that the D was flashing on my gearshift. i’ve called the dealership and I’ll be taking it in tomorrow, but they advised they haven’t had this situation before. But someone advise me about a recall on 2021 through 2023 4 xe’s but my vin number isn’t part of the recall. This happened during rush-hour traffic and I had my five year old son in the car. Needless to say we were both very scared. I am nervous to even drive it now.
Additional Notes:
I was driving down the highway around 60 miles an hour and the engine shut off. There was a flashing light on the dash telling me to safely put the car in Park. I had no acceleration and had to get across three lanes coasting until I could safely stop. A light also flashed showing a picture of the plug-in and said something about lack of performance. I cannot remember the exact wording. Once I got to the side of the road, I put the car in park and turned the car off, then turned it back on and was able to drive away. I did notice when I got to the side of the road that the D was flashing on my gearshift. i’ve called the dealership and I’ll be taking it in tomorrow, but they advised they haven’t had this situation before. But someone advise me about a recall on 2021 through 2023 4 xe’s but my vin number isn’t part of the recall. This happened during rush-hour traffic and I had my five year old son in the car. Needless to say we were both very scared. I am nervous to even drive it now.
Mfg Campaign: 11530780
Recall Date: Jul 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RECALL ON THIS VEHICLE CLUTCH WAS ISSUED ON 3/6/23, AS OF TODAY 7/5/23 IT HAS NOT BEEN REMEDIED LEAVING ME AND MY FAMILY IN DANGER OF A VEHICLE FIRE
Corrective Action:
RECALL ON THIS VEHICLE CLUTCH WAS ISSUED ON 3/6/23, AS OF TODAY 7/5/23 IT HAS NOT BEEN REMEDIED LEAVING ME AND MY FAMILY IN DANGER OF A VEHICLE FIRE
Additional Notes:
RECALL ON THIS VEHICLE CLUTCH WAS ISSUED ON 3/6/23, AS OF TODAY 7/5/23 IT HAS NOT BEEN REMEDIED LEAVING ME AND MY FAMILY IN DANGER OF A VEHICLE FIRE
Mfg Campaign: 11530382
Recall Date: Jul 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving on the highway and as the electric engine ran out of power (it is a plug-in hybrid), the car failed to switch to the gasoline engine. There were warning lights that flashed and the "D" on the gear shifter was flashing. Power steering still worked, but could not accelerate. I was in the far right lane and was able to coast into the breakdown lane where I turned the car off, waited a few second and turned it back on and it was running on the gas engine. I took it to the dealer the next day and they said they tried to recreate it, but the electric engine had not been drained, so I don't believe they had.
Corrective Action:
I was driving on the highway and as the electric engine ran out of power (it is a plug-in hybrid), the car failed to switch to the gasoline engine. There were warning lights that flashed and the "D" on the gear shifter was flashing. Power steering still worked, but could not accelerate. I was in the far right lane and was able to coast into the breakdown lane where I turned the car off, waited a few second and turned it back on and it was running on the gas engine. I took it to the dealer the next day and they said they tried to recreate it, but the electric engine had not been drained, so I don't believe they had.
Additional Notes:
I was driving on the highway and as the electric engine ran out of power (it is a plug-in hybrid), the car failed to switch to the gasoline engine. There were warning lights that flashed and the "D" on the gear shifter was flashing. Power steering still worked, but could not accelerate. I was in the far right lane and was able to coast into the breakdown lane where I turned the car off, waited a few second and turned it back on and it was running on the gas engine. I took it to the dealer the next day and they said they tried to recreate it, but the electric engine had not been drained, so I don't believe they had.
Mfg Campaign: 11530457
Recall Date: Jul 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving on the highway and as the electric engine ran out of power (it is a plug-in hybrid), the car failed to switch to the gasoline engine. There were warning lights that flashed and the "D" on the gear shifter was flashing. Power steering still worked, but could not accelerate. I was in the far right lane and was able to coast into the breakdown lane where I turned the car off, waited a few second and turned it back on and it was running on the gas engine. I took it to the dealer the next day and they said they tried to recreate it, but the electric engine had not been drained, so I don't believe they had.
Corrective Action:
I was driving on the highway and as the electric engine ran out of power (it is a plug-in hybrid), the car failed to switch to the gasoline engine. There were warning lights that flashed and the "D" on the gear shifter was flashing. Power steering still worked, but could not accelerate. I was in the far right lane and was able to coast into the breakdown lane where I turned the car off, waited a few second and turned it back on and it was running on the gas engine. I took it to the dealer the next day and they said they tried to recreate it, but the electric engine had not been drained, so I don't believe they had.
Additional Notes:
I was driving on the highway and as the electric engine ran out of power (it is a plug-in hybrid), the car failed to switch to the gasoline engine. There were warning lights that flashed and the "D" on the gear shifter was flashing. Power steering still worked, but could not accelerate. I was in the far right lane and was able to coast into the breakdown lane where I turned the car off, waited a few second and turned it back on and it was running on the gas engine. I took it to the dealer the next day and they said they tried to recreate it, but the electric engine had not been drained, so I don't believe they had.
Mfg Campaign: 11530457
Recall Date: Jul 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
We noticed on 6/24/2023 a small crack and few other minor cracks and a paint chip appeared out of nowhere on the fiber-glass/composite hard roof top at the driver side rear edge above the gas tank of my Jeep Wrangler 2023 that I bought from your dealership. My vehicle details are as follows: Make: Jeep Model Wrangler Sahara 4X4e Year: 2023 Color: White VIN #: [XXX] Purchase Date: 05-14-2023 Condition: Brand New I have consulted with AAA insurance and the “Classic Collision of Chatsworth” and Platinum Plus Warranty Plan and the insurance services and they all say that this particular crack and paint chip on the vehicle is not from any impact but mainly due to the manufacturing defect where the fiberglass is uneven (or air bubble in it) and defective, screws tightened too much and also clearly has tool marks and signs of excessive use of force that caused a big crack on the edge from inside and that is now propagating and spreading and showing paint chip and cracks on the outside of the removable rooftop/camper above the gas tank. This is the first time I opened the back trunk and saw this. Filed a manufacturer warranty claim at the dealership on 6/26/2023. Jeep denied the claim. I find this situation unacceptable as the fiberglass hard-top is cracking and falling apart and the crack is widening as we drive the vehicle. I need help as both the dealership and the manufacturer are not fixing the manufacturing defect and are using delaying tactics. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
We noticed on 6/24/2023 a small crack and few other minor cracks and a paint chip appeared out of nowhere on the fiber-glass/composite hard roof top at the driver side rear edge above the gas tank of my Jeep Wrangler 2023 that I bought from your dealership. My vehicle details are as follows: Make: Jeep Model Wrangler Sahara 4X4e Year: 2023 Color: White VIN #: [XXX] Purchase Date: 05-14-2023 Condition: Brand New I have consulted with AAA insurance and the “Classic Collision of Chatsworth” and Platinum Plus Warranty Plan and the insurance services and they all say that this particular crack and paint chip on the vehicle is not from any impact but mainly due to the manufacturing defect where the fiberglass is uneven (or air bubble in it) and defective, screws tightened too much and also clearly has tool marks and signs of excessive use of force that caused a big crack on the edge from inside and that is now propagating and spreading and showing paint chip and cracks on the outside of the removable rooftop/camper above the gas tank. This is the first time I opened the back trunk and saw this. Filed a manufacturer warranty claim at the dealership on 6/26/2023. Jeep denied the claim. I find this situation unacceptable as the fiberglass hard-top is cracking and falling apart and the crack is widening as we drive the vehicle. I need help as both the dealership and the manufacturer are not fixing the manufacturing defect and are using delaying tactics. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
We noticed on 6/24/2023 a small crack and few other minor cracks and a paint chip appeared out of nowhere on the fiber-glass/composite hard roof top at the driver side rear edge above the gas tank of my Jeep Wrangler 2023 that I bought from your dealership. My vehicle details are as follows: Make: Jeep Model Wrangler Sahara 4X4e Year: 2023 Color: White VIN #: [XXX] Purchase Date: 05-14-2023 Condition: Brand New I have consulted with AAA insurance and the “Classic Collision of Chatsworth” and Platinum Plus Warranty Plan and the insurance services and they all say that this particular crack and paint chip on the vehicle is not from any impact but mainly due to the manufacturing defect where the fiberglass is uneven (or air bubble in it) and defective, screws tightened too much and also clearly has tool marks and signs of excessive use of force that caused a big crack on the edge from inside and that is now propagating and spreading and showing paint chip and cracks on the outside of the removable rooftop/camper above the gas tank. This is the first time I opened the back trunk and saw this. Filed a manufacturer warranty claim at the dealership on 6/26/2023. Jeep denied the claim. I find this situation unacceptable as the fiberglass hard-top is cracking and falling apart and the crack is widening as we drive the vehicle. I need help as both the dealership and the manufacturer are not fixing the manufacturing defect and are using delaying tactics. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11530540
Recall Date: Jul 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We noticed on 6/24/2023 a small crack and few other minor cracks and a paint chip appeared out of nowhere on the fiber-glass/composite hard roof top at the driver side rear edge above the gas tank of my Jeep Wrangler 2023 that I bought from your dealership. My vehicle details are as follows: Make: Jeep Model Wrangler Sahara 4X4e Year: 2023 Color: White VIN #: [XXX] Purchase Date: 05-14-2023 Condition: Brand New I have consulted with AAA insurance and the “Classic Collision of Chatsworth” and Platinum Plus Warranty Plan and the insurance services and they all say that this particular crack and paint chip on the vehicle is not from any impact but mainly due to the manufacturing defect where the fiberglass is uneven (or air bubble in it) and defective, screws tightened too much and also clearly has tool marks and signs of excessive use of force that caused a big crack on the edge from inside and that is now propagating and spreading and showing paint chip and cracks on the outside of the removable rooftop/camper above the gas tank. This is the first time I opened the back trunk and saw this. Filed a manufacturer warranty claim at the dealership on 6/26/2023. Jeep denied the claim. I find this situation unacceptable as the fiberglass hard-top is cracking and falling apart and the crack is widening as we drive the vehicle. I need help as both the dealership and the manufacturer are not fixing the manufacturing defect and are using delaying tactics. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
We noticed on 6/24/2023 a small crack and few other minor cracks and a paint chip appeared out of nowhere on the fiber-glass/composite hard roof top at the driver side rear edge above the gas tank of my Jeep Wrangler 2023 that I bought from your dealership. My vehicle details are as follows: Make: Jeep Model Wrangler Sahara 4X4e Year: 2023 Color: White VIN #: [XXX] Purchase Date: 05-14-2023 Condition: Brand New I have consulted with AAA insurance and the “Classic Collision of Chatsworth” and Platinum Plus Warranty Plan and the insurance services and they all say that this particular crack and paint chip on the vehicle is not from any impact but mainly due to the manufacturing defect where the fiberglass is uneven (or air bubble in it) and defective, screws tightened too much and also clearly has tool marks and signs of excessive use of force that caused a big crack on the edge from inside and that is now propagating and spreading and showing paint chip and cracks on the outside of the removable rooftop/camper above the gas tank. This is the first time I opened the back trunk and saw this. Filed a manufacturer warranty claim at the dealership on 6/26/2023. Jeep denied the claim. I find this situation unacceptable as the fiberglass hard-top is cracking and falling apart and the crack is widening as we drive the vehicle. I need help as both the dealership and the manufacturer are not fixing the manufacturing defect and are using delaying tactics. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
We noticed on 6/24/2023 a small crack and few other minor cracks and a paint chip appeared out of nowhere on the fiber-glass/composite hard roof top at the driver side rear edge above the gas tank of my Jeep Wrangler 2023 that I bought from your dealership. My vehicle details are as follows: Make: Jeep Model Wrangler Sahara 4X4e Year: 2023 Color: White VIN #: [XXX] Purchase Date: 05-14-2023 Condition: Brand New I have consulted with AAA insurance and the “Classic Collision of Chatsworth” and Platinum Plus Warranty Plan and the insurance services and they all say that this particular crack and paint chip on the vehicle is not from any impact but mainly due to the manufacturing defect where the fiberglass is uneven (or air bubble in it) and defective, screws tightened too much and also clearly has tool marks and signs of excessive use of force that caused a big crack on the edge from inside and that is now propagating and spreading and showing paint chip and cracks on the outside of the removable rooftop/camper above the gas tank. This is the first time I opened the back trunk and saw this. Filed a manufacturer warranty claim at the dealership on 6/26/2023. Jeep denied the claim. I find this situation unacceptable as the fiberglass hard-top is cracking and falling apart and the crack is widening as we drive the vehicle. I need help as both the dealership and the manufacturer are not fixing the manufacturing defect and are using delaying tactics. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11530540
Recall Date: Jul 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Clutch getting hot driving. Smells really bad. Clutch pedal does not engage clutch Transmission is noisy! Jeep wants to put the same part back in it that’s under the recall How can they install a part that is known to fail and cause major damage to other drivers and can cause fire! Please advise how to handle
Corrective Action:
Clutch getting hot driving. Smells really bad. Clutch pedal does not engage clutch Transmission is noisy! Jeep wants to put the same part back in it that’s under the recall How can they install a part that is known to fail and cause major damage to other drivers and can cause fire! Please advise how to handle
Additional Notes:
Clutch getting hot driving. Smells really bad. Clutch pedal does not engage clutch Transmission is noisy! Jeep wants to put the same part back in it that’s under the recall How can they install a part that is known to fail and cause major damage to other drivers and can cause fire! Please advise how to handle
Mfg Campaign: 11530283
Recall Date: Jul 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident
Corrective Action:
On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident
Additional Notes:
On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident
Mfg Campaign: 11529709
Recall Date: Jun 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident
Corrective Action:
On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident
Additional Notes:
On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident
Mfg Campaign: 11529709
Recall Date: Jun 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident
Corrective Action:
On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident
Additional Notes:
On June 17 I was driving on the highway in Tupelo,MS with my sister and three children. I was going about 80 mph when the entire engine shut down spontaneously. The dash lights said plug into a power outlet. I was driving in hybrid mode with a half tank of gas. I briefly lost control of the car because it was such a powerful jolt when it shut down. I was able to pull over to shoulder of the highway, completely terrified and shifted the jeep into park. The warning lights were telling me to put in park and press the start button. I followed the instructions and the jeep engine started and the warning lights turned off. I have contacted Chrysler to file a complaint as well as the dealership. I am afraid the drive my vehicle on the highway for fear of having a major accident
Mfg Campaign: 11529709
Recall Date: Jun 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel locked, causing him to momentarily lose control of the vehicle. Upon attempting to bring the vehicle to a stop, the contact stated that the brake pedal was stuck in its resting position, prompting him to pull the parking brake, which also failed to bring the vehicle to a stop. As a result, the contact stated that he collided with the vehicle ahead. An unknown warning light was illuminated on the instrument panel prior to the failure being experienced. The air bags did deploy. A police report was filed, and no injuries were reported. The vehicle was towed to the contact's residence and later towed to the dealer, who declined to diagnose the vehicle due to the body damage. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.
Corrective Action:
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel locked, causing him to momentarily lose control of the vehicle. Upon attempting to bring the vehicle to a stop, the contact stated that the brake pedal was stuck in its resting position, prompting him to pull the parking brake, which also failed to bring the vehicle to a stop. As a result, the contact stated that he collided with the vehicle ahead. An unknown warning light was illuminated on the instrument panel prior to the failure being experienced. The air bags did deploy. A police report was filed, and no injuries were reported. The vehicle was towed to the contact's residence and later towed to the dealer, who declined to diagnose the vehicle due to the body damage. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.
Additional Notes:
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel locked, causing him to momentarily lose control of the vehicle. Upon attempting to bring the vehicle to a stop, the contact stated that the brake pedal was stuck in its resting position, prompting him to pull the parking brake, which also failed to bring the vehicle to a stop. As a result, the contact stated that he collided with the vehicle ahead. An unknown warning light was illuminated on the instrument panel prior to the failure being experienced. The air bags did deploy. A police report was filed, and no injuries were reported. The vehicle was towed to the contact's residence and later towed to the dealer, who declined to diagnose the vehicle due to the body damage. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.
Mfg Campaign: 11529801
Recall Date: Jun 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel locked, causing him to momentarily lose control of the vehicle. Upon attempting to bring the vehicle to a stop, the contact stated that the brake pedal was stuck in its resting position, prompting him to pull the parking brake, which also failed to bring the vehicle to a stop. As a result, the contact stated that he collided with the vehicle ahead. An unknown warning light was illuminated on the instrument panel prior to the failure being experienced. The air bags did deploy. A police report was filed, and no injuries were reported. The vehicle was towed to the contact's residence and later towed to the dealer, who declined to diagnose the vehicle due to the body damage. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.
Corrective Action:
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel locked, causing him to momentarily lose control of the vehicle. Upon attempting to bring the vehicle to a stop, the contact stated that the brake pedal was stuck in its resting position, prompting him to pull the parking brake, which also failed to bring the vehicle to a stop. As a result, the contact stated that he collided with the vehicle ahead. An unknown warning light was illuminated on the instrument panel prior to the failure being experienced. The air bags did deploy. A police report was filed, and no injuries were reported. The vehicle was towed to the contact's residence and later towed to the dealer, who declined to diagnose the vehicle due to the body damage. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.
Additional Notes:
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel locked, causing him to momentarily lose control of the vehicle. Upon attempting to bring the vehicle to a stop, the contact stated that the brake pedal was stuck in its resting position, prompting him to pull the parking brake, which also failed to bring the vehicle to a stop. As a result, the contact stated that he collided with the vehicle ahead. An unknown warning light was illuminated on the instrument panel prior to the failure being experienced. The air bags did deploy. A police report was filed, and no injuries were reported. The vehicle was towed to the contact's residence and later towed to the dealer, who declined to diagnose the vehicle due to the body damage. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.
Mfg Campaign: 11529801
Recall Date: Jun 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel locked, causing him to momentarily lose control of the vehicle. Upon attempting to bring the vehicle to a stop, the contact stated that the brake pedal was stuck in its resting position, prompting him to pull the parking brake, which also failed to bring the vehicle to a stop. As a result, the contact stated that he collided with the vehicle ahead. An unknown warning light was illuminated on the instrument panel prior to the failure being experienced. The air bags did deploy. A police report was filed, and no injuries were reported. The vehicle was towed to the contact's residence and later towed to the dealer, who declined to diagnose the vehicle due to the body damage. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.
Corrective Action:
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel locked, causing him to momentarily lose control of the vehicle. Upon attempting to bring the vehicle to a stop, the contact stated that the brake pedal was stuck in its resting position, prompting him to pull the parking brake, which also failed to bring the vehicle to a stop. As a result, the contact stated that he collided with the vehicle ahead. An unknown warning light was illuminated on the instrument panel prior to the failure being experienced. The air bags did deploy. A police report was filed, and no injuries were reported. The vehicle was towed to the contact's residence and later towed to the dealer, who declined to diagnose the vehicle due to the body damage. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.
Additional Notes:
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the steering wheel locked, causing him to momentarily lose control of the vehicle. Upon attempting to bring the vehicle to a stop, the contact stated that the brake pedal was stuck in its resting position, prompting him to pull the parking brake, which also failed to bring the vehicle to a stop. As a result, the contact stated that he collided with the vehicle ahead. An unknown warning light was illuminated on the instrument panel prior to the failure being experienced. The air bags did deploy. A police report was filed, and no injuries were reported. The vehicle was towed to the contact's residence and later towed to the dealer, who declined to diagnose the vehicle due to the body damage. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 10,000.
Mfg Campaign: 11529801
Recall Date: Jun 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The power steering pump squeaks and squeals at low speeds when turning the vehicle. Potential for power steering failure resulting in loss of control. Dealer stated the squeaking noise is normal. Dealer refused to do a proper inspection only an audio inspection. No warning lights.
Corrective Action:
The power steering pump squeaks and squeals at low speeds when turning the vehicle. Potential for power steering failure resulting in loss of control. Dealer stated the squeaking noise is normal. Dealer refused to do a proper inspection only an audio inspection. No warning lights.
Additional Notes:
The power steering pump squeaks and squeals at low speeds when turning the vehicle. Potential for power steering failure resulting in loss of control. Dealer stated the squeaking noise is normal. Dealer refused to do a proper inspection only an audio inspection. No warning lights.
Mfg Campaign: 11529416
Recall Date: Jun 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Clutch is getting hot Warning screens says to stop using clutch. It’s a manual transmission can’t really do that and drive it. My jeep should have never been made. Special ordered in September 2022 cause I was told they had recall problem fixed in 23 models. I recieved jeep February 10 2023, March 2 the added 2023 models made up to February 2023 to recall and halted all manual transmission to be made. I feel like jeep lied to me and should have never taken my order even ! I traded a 2022 jeep wrangler that nothing was wrong with cause we wanted manual transmission and then find out the clutch’s are under recall. Dealer won’t do anything and jeep is not helping
Corrective Action:
Clutch is getting hot Warning screens says to stop using clutch. It’s a manual transmission can’t really do that and drive it. My jeep should have never been made. Special ordered in September 2022 cause I was told they had recall problem fixed in 23 models. I recieved jeep February 10 2023, March 2 the added 2023 models made up to February 2023 to recall and halted all manual transmission to be made. I feel like jeep lied to me and should have never taken my order even ! I traded a 2022 jeep wrangler that nothing was wrong with cause we wanted manual transmission and then find out the clutch’s are under recall. Dealer won’t do anything and jeep is not helping
Additional Notes:
Clutch is getting hot Warning screens says to stop using clutch. It’s a manual transmission can’t really do that and drive it. My jeep should have never been made. Special ordered in September 2022 cause I was told they had recall problem fixed in 23 models. I recieved jeep February 10 2023, March 2 the added 2023 models made up to February 2023 to recall and halted all manual transmission to be made. I feel like jeep lied to me and should have never taken my order even ! I traded a 2022 jeep wrangler that nothing was wrong with cause we wanted manual transmission and then find out the clutch’s are under recall. Dealer won’t do anything and jeep is not helping
Mfg Campaign: 11529484
Recall Date: Jun 28, 2023
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