JEEP WRANGLER 2020

Complete listing of complaints and recalls for this vehicle

617
Complaints
15
Recalls

Complaints & Recalls

617 Complaints 15 Recalls

Official Safety Recalls - Important!

15 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Chrysler (fca Us, Llc)
NHTSA Campaign: 24V676000 SAFETY RECALL
46 Vehicles Affected
Recall Date: Sep 12, 2024
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."

Potential Risk:
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. Additionally, a center brake light that fails to illuminate can fail to indicate to other drivers that the vehicle is slowing down, increasing the risk of a crash.
FREE Recall Solution:
Dealers replaced the harness for the center brake light and rearview camera and/or the spare tire carrier/harness assembly, as necessary, free of charge. All vehicles were repaired by January 15, 2024. Owner notification letters were mailed September 26, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 77B.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 77B
Notice Date: Sep 26, 2024
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
NHTSA Campaign: 24V652000 SAFETY RECALL
32.9K Vehicles Affected
Recall Date: Sep 5, 2024
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."

Potential Risk:
An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
FREE Recall Solution:
Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 30B
Notice Date: Oct 3, 2024
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
NHTSA Campaign: 23V191000 SAFETY RECALL
35.8K Vehicles Affected
Recall Date: Mar 23, 2023
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler vehicles. A stud on the frame assembly may puncture the fuel tank in a crash, which can result in a fuel leak.

Potential Risk:
A fuel leak in the presence of an ignition source increases the risk of a fire.
FREE Recall Solution:
Dealers will inspect and, if necessary, remove the frame stud and apply paint, free of charge. Owner notification letters were mailed April 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 28A.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 28A
Notice Date: Apr 6, 2023
Recall Date: Mar 23, 2023
Chrysler (fca Us, Llc)
NHTSA Campaign: 23V116000 SAFETY RECALL
69.2K Vehicles Affected
Recall Date: Feb 23, 2023
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

Potential Risk:
Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the clutch assembly and update the software, free of charge. Owner notification letters were mailed from November 16, 2023 through July 25, 2024. Owners may contact (FCA US, LLC) customer service at 1-800-853-1403. FCA US LLC's number for this recall is 19A. This recall expands and replaces previous recall 21V-028. Vehicles previously repaired under recall 21V-028 will need to have the new remedy completed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 19A
Notice Date: Nov 16, 2023
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
NHTSA Campaign: 22V767000 SAFETY RECALL
60.4K Vehicles Affected
Recall Date: Oct 13, 2022
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler, Ram 1500, and 2021-2022 Jeep Gladiator vehicles equipped with 3.0L diesel engines. The high pressure fuel pump (HPFP) may fail, causing an engine stall.

Potential Risk:
An engine stall can increase the risk of a crash.
FREE Recall Solution:
Dealers will replace the HPFP and inspect and replace additional fuel system components, as necessary, free of charge. Owner notification letters were mailed October 17, 2023. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Z96.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: Z96
Notice Date: Oct 17, 2023
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
NHTSA Campaign: 22V638000 SAFETY RECALL
7.9K Vehicles Affected
Recall Date: Aug 25, 2022
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2020-2021 Jeep Wrangler, RAM 1500 and 2021 Jeep Gladiator vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Potential Risk:
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
FREE Recall Solution:
Dealers will update the radio software, free of charge. Owner notification letters were mailed October 6, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA, LLC's number for this recall is Z86.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: Z86
Notice Date: Oct 6, 2022
Recall Date: Aug 25, 2022
Chrysler (fca Us, Llc)
NHTSA Campaign: 21V665000 SAFETY RECALL
14.4K Vehicles Affected
Recall Date: Aug 26, 2021
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2020 Jeep Wrangler vehicles equipped with the 2.0 Liter engine. A cracked fuel supply line connector may leak fuel into the engine compartment.

Potential Risk:
A fuel leak in the presence of an ignition source increases the risk of fire.
FREE Recall Solution:
Dealers will inspect and replace the fuel supply line as needed, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact FCA US LLC customer service at 1-800-853-140. FCA US LLC's number for this recall is Y10.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: Y10
Notice Date: Sep 10, 2021
Recall Date: Aug 26, 2021
Chrysler (fca Us, Llc)
NHTSA Campaign: 21V028000 SAFETY RECALL
42.9K Vehicles Affected
Recall Date: Jan 28, 2021
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

Potential Risk:
Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
FREE Recall Solution:
FCA US LLC will notify owners, and dealers will add software to reduce engine torque capability when clutch assembly temperatures rise to a level that may damage the inner pressure plate, free of charge." FCA has ordered a stop sale for the affected vehicles as of February 25, 2021. Owner notification letters were mailed on March 4, 2021.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: Y01
Notice Date: Mar 4, 2021
Recall Date: Jan 28, 2021
Chrysler (fca Us Llc)
NHTSA Campaign: 20V191000 SAFETY RECALL
319.6K Vehicles Affected
Recall Date: Apr 2, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Potential Risk:
The lingering rearview image can distract the driver, increasing the risk of a crash.
FREE Recall Solution:
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: W30-W37
Notice Date: Apr 27, 2020
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
NHTSA Campaign: 20V124000 SAFETY RECALL
33.2K Vehicles Affected
Recall Date: Mar 3, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.

Potential Risk:
The overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
FREE Recall Solution:
Chrysler will notify owners, and dealers will reroute a wire harness and inspect the clutch system, and replace components as needed. The recall began April 30, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W12.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: W12
Notice Date: Apr 30, 2020
Recall Date: Mar 3, 2020
Chrysler (fca Us Llc)
NHTSA Campaign: 20V042000 SAFETY RECALL
3K Vehicles Affected
Recall Date: Jan 24, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Wrangler vehicles. The left side lower control arm bracket and weld may not be correctly positioned.

Potential Risk:
The improper weld may allow the lower control arm to separate from the axle which can increase the risk of a crash.
FREE Recall Solution:
Chrysler will notify owners, and dealers will inspect the front axles, replacing them as necessary, free of charge. The recall began February 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: W01
Notice Date: Feb 27, 2020
Recall Date: Jan 24, 2020

Consumer Complaints

617 Complaints
Chrysler (fca Us, Llc)
Campaign: 11498023 Other
Dec 19, 2022
Defect Description:

ENGINE

Potential Consequences:

2020 JEEP WRANGLER JL 3.6 CYLINDER IS LOOSING ENGINE COOLANT CAUSING ENGINE TO POTENTIALLY OVERHEAT. MANY FORUMS ARE REPORTING THIS AS A PROBLEM.

Corrective Action:

2020 JEEP WRANGLER JL 3.6 CYLINDER IS LOOSING ENGINE COOLANT CAUSING ENGINE TO POTENTIALLY OVERHEAT. MANY FORUMS ARE REPORTING THIS AS A PROBLEM.

Additional Notes:

2020 JEEP WRANGLER JL 3.6 CYLINDER IS LOOSING ENGINE COOLANT CAUSING ENGINE TO POTENTIALLY OVERHEAT. MANY FORUMS ARE REPORTING THIS AS A PROBLEM.

Manufacturer: JEEP
Mfg Campaign: 11498023
Notice Date: Dec 19, 2022
Recall Date: Dec 19, 2022
Chrysler (fca Us, Llc)
Campaign: 11496849 Other
Dec 10, 2022
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

Drivers side sun visor fell from hinge and is hanging by electrical cords. Sun visor spontaneously and repetitively smacks driver every time it drops back out of mount. Resulting in an obstruction of drivers field of view when operating vehicle. Tried to make a service appointment with several local dealerships but all advised of this issue not being a recall therefore not knowing of such problem. There are several incidents documented online in forums by other owners of the same sun visor equipment malfunctioning but no address of such issue by manufacturer. Dealerships seem to handle this issue on a case by case basis. However, sometimes the dealerships are replacing the faulty sun visor with the same faulty sun visor assembly and components - recycling the issue again as a quick fix.

Corrective Action:

Drivers side sun visor fell from hinge and is hanging by electrical cords. Sun visor spontaneously and repetitively smacks driver every time it drops back out of mount. Resulting in an obstruction of drivers field of view when operating vehicle. Tried to make a service appointment with several local dealerships but all advised of this issue not being a recall therefore not knowing of such problem. There are several incidents documented online in forums by other owners of the same sun visor equipment malfunctioning but no address of such issue by manufacturer. Dealerships seem to handle this issue on a case by case basis. However, sometimes the dealerships are replacing the faulty sun visor with the same faulty sun visor assembly and components - recycling the issue again as a quick fix.

Additional Notes:

Drivers side sun visor fell from hinge and is hanging by electrical cords. Sun visor spontaneously and repetitively smacks driver every time it drops back out of mount. Resulting in an obstruction of drivers field of view when operating vehicle. Tried to make a service appointment with several local dealerships but all advised of this issue not being a recall therefore not knowing of such problem. There are several incidents documented online in forums by other owners of the same sun visor equipment malfunctioning but no address of such issue by manufacturer. Dealerships seem to handle this issue on a case by case basis. However, sometimes the dealerships are replacing the faulty sun visor with the same faulty sun visor assembly and components - recycling the issue again as a quick fix.

Manufacturer: JEEP
Mfg Campaign: 11496849
Notice Date: Dec 10, 2022
Recall Date: Dec 10, 2022
Chrysler (fca Us, Llc)
Campaign: 11496760 Other
Dec 9, 2022
Defect Description:

ENGINE AND ENGINE COOLING

Potential Consequences:

The contact owns a 2020 Jeep Wrangler. The contact stated while coming to a stop at a stop sign or red light, the Stop/Start feature failed to function. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that a diesel exhaust component needed to be replaced because of a leak. The vehicle was repaired; however, the failure persisted, and the contact stated that the Stop/Start feature was not displaying as active. The vehicle was then taken back to the dealer, where it was diagnosed that the auxiliary battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 24,000.

Corrective Action:

The contact owns a 2020 Jeep Wrangler. The contact stated while coming to a stop at a stop sign or red light, the Stop/Start feature failed to function. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that a diesel exhaust component needed to be replaced because of a leak. The vehicle was repaired; however, the failure persisted, and the contact stated that the Stop/Start feature was not displaying as active. The vehicle was then taken back to the dealer, where it was diagnosed that the auxiliary battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 24,000.

Additional Notes:

The contact owns a 2020 Jeep Wrangler. The contact stated while coming to a stop at a stop sign or red light, the Stop/Start feature failed to function. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that a diesel exhaust component needed to be replaced because of a leak. The vehicle was repaired; however, the failure persisted, and the contact stated that the Stop/Start feature was not displaying as active. The vehicle was then taken back to the dealer, where it was diagnosed that the auxiliary battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 24,000.

Manufacturer: JEEP
Mfg Campaign: 11496760
Notice Date: Dec 9, 2022
Recall Date: Dec 9, 2022
Chrysler (fca Us, Llc)
Campaign: 11494923 Other
Nov 25, 2022
Defect Description:

SUSPENSION

Potential Consequences:

At highway speeds, when hitting a bump, the front end vibrates and becomes a unstable. The corrective action is slowing down and the speed limit, in traffic, until the vibration disappears. There's a known factory fix for this issue. The vehicle had the a new or replacement part installed during the summer. The issue appeared resolved until today (2022-11-25) when it occurred twice.

Corrective Action:

At highway speeds, when hitting a bump, the front end vibrates and becomes a unstable. The corrective action is slowing down and the speed limit, in traffic, until the vibration disappears. There's a known factory fix for this issue. The vehicle had the a new or replacement part installed during the summer. The issue appeared resolved until today (2022-11-25) when it occurred twice.

Additional Notes:

At highway speeds, when hitting a bump, the front end vibrates and becomes a unstable. The corrective action is slowing down and the speed limit, in traffic, until the vibration disappears. There's a known factory fix for this issue. The vehicle had the a new or replacement part installed during the summer. The issue appeared resolved until today (2022-11-25) when it occurred twice.

Manufacturer: JEEP
Mfg Campaign: 11494923
Notice Date: Nov 25, 2022
Recall Date: Nov 25, 2022
Chrysler (fca Us, Llc)
Campaign: 11494603 Other
Nov 22, 2022
Defect Description:

POWER TRAIN

Potential Consequences:

Shifter cables on my 2020 Jeep Wrangler have fallen off FIVE times leaving me unable to shift the car or drive it and it is necessary to pull over or coast over to the side of the road wherever I may be. The inability to shift is accompanied by a terrible burning smell. The dealership has attempted to repair it by putting the cables back on and by replacing the cables with new cables to no avail, the problem continues to occur. My safety and the safety of others is put at risk because the car is not able to function properly and maintain speed. Without warning this can occur and cause an accident on the road or highway. I have filed a Lemon Law complaint with the Jeep manufacturer. The problem has occurred FIVE times 3/29/22, 9/20/22, 10/14/22, 10/17/22, 11/22/22. All five times were without warning.

Corrective Action:

Shifter cables on my 2020 Jeep Wrangler have fallen off FIVE times leaving me unable to shift the car or drive it and it is necessary to pull over or coast over to the side of the road wherever I may be. The inability to shift is accompanied by a terrible burning smell. The dealership has attempted to repair it by putting the cables back on and by replacing the cables with new cables to no avail, the problem continues to occur. My safety and the safety of others is put at risk because the car is not able to function properly and maintain speed. Without warning this can occur and cause an accident on the road or highway. I have filed a Lemon Law complaint with the Jeep manufacturer. The problem has occurred FIVE times 3/29/22, 9/20/22, 10/14/22, 10/17/22, 11/22/22. All five times were without warning.

Additional Notes:

Shifter cables on my 2020 Jeep Wrangler have fallen off FIVE times leaving me unable to shift the car or drive it and it is necessary to pull over or coast over to the side of the road wherever I may be. The inability to shift is accompanied by a terrible burning smell. The dealership has attempted to repair it by putting the cables back on and by replacing the cables with new cables to no avail, the problem continues to occur. My safety and the safety of others is put at risk because the car is not able to function properly and maintain speed. Without warning this can occur and cause an accident on the road or highway. I have filed a Lemon Law complaint with the Jeep manufacturer. The problem has occurred FIVE times 3/29/22, 9/20/22, 10/14/22, 10/17/22, 11/22/22. All five times were without warning.

Manufacturer: JEEP
Mfg Campaign: 11494603
Notice Date: Nov 22, 2022
Recall Date: Nov 22, 2022
Chrysler (fca Us, Llc)
Campaign: 11493420 Other
Nov 14, 2022
Defect Description:

STEERING

Potential Consequences:

The jeep wanders down the road, on its own it moves from L to R or R to L. You have had 233 complaints about this model and 153 have been about steering problems. Do you think an investigation is warranted? This is now #154. No satisfaction form dealer. I guess no ones been killed yet so it’s a write off as a one off. This needs to be dealt with. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Corrective Action:

The jeep wanders down the road, on its own it moves from L to R or R to L. You have had 233 complaints about this model and 153 have been about steering problems. Do you think an investigation is warranted? This is now #154. No satisfaction form dealer. I guess no ones been killed yet so it’s a write off as a one off. This needs to be dealt with. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Additional Notes:

The jeep wanders down the road, on its own it moves from L to R or R to L. You have had 233 complaints about this model and 153 have been about steering problems. Do you think an investigation is warranted? This is now #154. No satisfaction form dealer. I guess no ones been killed yet so it’s a write off as a one off. This needs to be dealt with. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Manufacturer: JEEP
Mfg Campaign: 11493420
Notice Date: Nov 14, 2022
Recall Date: Nov 14, 2022
Chrysler (fca Us, Llc)
Campaign: 11493192 Other
Nov 11, 2022
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.

Corrective Action:

The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.

Additional Notes:

The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.

Manufacturer: JEEP
Mfg Campaign: 11493192
Notice Date: Nov 11, 2022
Recall Date: Nov 11, 2022
Chrysler (fca Us, Llc)
Campaign: 11493192 Other
Nov 11, 2022
Defect Description:

STEERING

Potential Consequences:

The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.

Corrective Action:

The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.

Additional Notes:

The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.

Manufacturer: JEEP
Mfg Campaign: 11493192
Notice Date: Nov 11, 2022
Recall Date: Nov 11, 2022
Chrysler (fca Us, Llc)
Campaign: 11493192 Other
Nov 11, 2022
Defect Description:

SUSPENSION

Potential Consequences:

The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.

Corrective Action:

The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.

Additional Notes:

The vehicle begins to shake violently after hitting a sudden bump in the road causing the vehicle to become uncontrollable. This happens at speeds in excess of 40mph. We asked both the dealer and jeep to look at the issue and they said it was not covered by the warranty and there were no warning light indicators.

Manufacturer: JEEP
Mfg Campaign: 11493192
Notice Date: Nov 11, 2022
Recall Date: Nov 11, 2022
Chrysler (fca Us, Llc)
Campaign: 11492998 Other
Nov 10, 2022
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

One side of the The visor on the drivers side continues to fall out. Seems it’s a compression based design.

Corrective Action:

One side of the The visor on the drivers side continues to fall out. Seems it’s a compression based design.

Additional Notes:

One side of the The visor on the drivers side continues to fall out. Seems it’s a compression based design.

Manufacturer: JEEP
Mfg Campaign: 11492998
Notice Date: Nov 10, 2022
Recall Date: Nov 10, 2022
Chrysler (fca Us, Llc)
Campaign: 11489845 Other
Oct 18, 2022
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

Both drivers and passenger side sun visors have fallen off at the hinge with minimal use. Vehicle is under 60k miles and bought new.

Corrective Action:

Both drivers and passenger side sun visors have fallen off at the hinge with minimal use. Vehicle is under 60k miles and bought new.

Additional Notes:

Both drivers and passenger side sun visors have fallen off at the hinge with minimal use. Vehicle is under 60k miles and bought new.

Manufacturer: JEEP
Mfg Campaign: 11489845
Notice Date: Oct 18, 2022
Recall Date: Oct 18, 2022
Chrysler (fca Us, Llc)
Campaign: 11489845 Other
Oct 18, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Both drivers and passenger side sun visors have fallen off at the hinge with minimal use. Vehicle is under 60k miles and bought new.

Corrective Action:

Both drivers and passenger side sun visors have fallen off at the hinge with minimal use. Vehicle is under 60k miles and bought new.

Additional Notes:

Both drivers and passenger side sun visors have fallen off at the hinge with minimal use. Vehicle is under 60k miles and bought new.

Manufacturer: JEEP
Mfg Campaign: 11489845
Notice Date: Oct 18, 2022
Recall Date: Oct 18, 2022
Chrysler (fca Us, Llc)
Campaign: 11489683 Other
Oct 17, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I HAD THE REAR DEFROST REPAIRED AT THE JEEP DEALER UNDER THE MANUFACTURER WARRANTY. THE FIRST TIME I USED THE REAR DEFROST IN COLD WEATHER AFTER THE REPAIR THE REAR WINDOW EXPLODED WHILE DRIVING ON THE FREEWAY. EXTREMELY LOUD EXPLOSION AND GLASS WAS EVERWHERE IN THE REAR SEAT AND BEHIND THE REAR SEATS. NOBODY WAS IN THE BACK SEAT THERFORE NO INJURIES.

Corrective Action:

I HAD THE REAR DEFROST REPAIRED AT THE JEEP DEALER UNDER THE MANUFACTURER WARRANTY. THE FIRST TIME I USED THE REAR DEFROST IN COLD WEATHER AFTER THE REPAIR THE REAR WINDOW EXPLODED WHILE DRIVING ON THE FREEWAY. EXTREMELY LOUD EXPLOSION AND GLASS WAS EVERWHERE IN THE REAR SEAT AND BEHIND THE REAR SEATS. NOBODY WAS IN THE BACK SEAT THERFORE NO INJURIES.

Additional Notes:

I HAD THE REAR DEFROST REPAIRED AT THE JEEP DEALER UNDER THE MANUFACTURER WARRANTY. THE FIRST TIME I USED THE REAR DEFROST IN COLD WEATHER AFTER THE REPAIR THE REAR WINDOW EXPLODED WHILE DRIVING ON THE FREEWAY. EXTREMELY LOUD EXPLOSION AND GLASS WAS EVERWHERE IN THE REAR SEAT AND BEHIND THE REAR SEATS. NOBODY WAS IN THE BACK SEAT THERFORE NO INJURIES.

Manufacturer: JEEP
Mfg Campaign: 11489683
Notice Date: Oct 17, 2022
Recall Date: Oct 17, 2022
Chrysler (fca Us, Llc)
Campaign: 11488581 Other
Oct 10, 2022
Defect Description:

STEERING

Potential Consequences:

The Jeep steering system allows it to wander down the road with occasional slight lock. On the highway it will move to the left and right and you need to continuously correct its path. While passing a large truck on the highway the wind can cause you to move several feet to the left. Sometimes there is a feel like the steering locks. When parked in the driveway the steering wheel moves 2.5” to 3” before the front wheel move It has not been inspected but will be today by a dealer. I was told by the sales dealership (a different one) that this was normal. There are no warning lights Yes the jeep can be inspected anytime

Corrective Action:

The Jeep steering system allows it to wander down the road with occasional slight lock. On the highway it will move to the left and right and you need to continuously correct its path. While passing a large truck on the highway the wind can cause you to move several feet to the left. Sometimes there is a feel like the steering locks. When parked in the driveway the steering wheel moves 2.5” to 3” before the front wheel move It has not been inspected but will be today by a dealer. I was told by the sales dealership (a different one) that this was normal. There are no warning lights Yes the jeep can be inspected anytime

Additional Notes:

The Jeep steering system allows it to wander down the road with occasional slight lock. On the highway it will move to the left and right and you need to continuously correct its path. While passing a large truck on the highway the wind can cause you to move several feet to the left. Sometimes there is a feel like the steering locks. When parked in the driveway the steering wheel moves 2.5” to 3” before the front wheel move It has not been inspected but will be today by a dealer. I was told by the sales dealership (a different one) that this was normal. There are no warning lights Yes the jeep can be inspected anytime

Manufacturer: JEEP
Mfg Campaign: 11488581
Notice Date: Oct 10, 2022
Recall Date: Oct 10, 2022
Chrysler (fca Us, Llc)
Campaign: 11487949 Other
Oct 5, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undetermined speed, the vehicle stalled. While using the Stop/Start feature, the vehicle stalled while in drive. The vehicle was restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, who informed her that the battery would have potentially exploded if she had continued to drive the vehicle. The mechanic noticed that the battery was smoking. The vehicle was diagnosed and the contact was informed that the batteries needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure but no additional assistance was provided. The failure mileage was approximately 45,000.

Corrective Action:

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undetermined speed, the vehicle stalled. While using the Stop/Start feature, the vehicle stalled while in drive. The vehicle was restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, who informed her that the battery would have potentially exploded if she had continued to drive the vehicle. The mechanic noticed that the battery was smoking. The vehicle was diagnosed and the contact was informed that the batteries needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure but no additional assistance was provided. The failure mileage was approximately 45,000.

Additional Notes:

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undetermined speed, the vehicle stalled. While using the Stop/Start feature, the vehicle stalled while in drive. The vehicle was restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, who informed her that the battery would have potentially exploded if she had continued to drive the vehicle. The mechanic noticed that the battery was smoking. The vehicle was diagnosed and the contact was informed that the batteries needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure but no additional assistance was provided. The failure mileage was approximately 45,000.

Manufacturer: JEEP
Mfg Campaign: 11487949
Notice Date: Oct 5, 2022
Recall Date: Oct 5, 2022
Chrysler (fca Us, Llc)
Campaign: 11487949 Other
Oct 5, 2022
Defect Description:

ENGINE

Potential Consequences:

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undetermined speed, the vehicle stalled. While using the Stop/Start feature, the vehicle stalled while in drive. The vehicle was restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, who informed her that the battery would have potentially exploded if she had continued to drive the vehicle. The mechanic noticed that the battery was smoking. The vehicle was diagnosed and the contact was informed that the batteries needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure but no additional assistance was provided. The failure mileage was approximately 45,000.

Corrective Action:

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undetermined speed, the vehicle stalled. While using the Stop/Start feature, the vehicle stalled while in drive. The vehicle was restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, who informed her that the battery would have potentially exploded if she had continued to drive the vehicle. The mechanic noticed that the battery was smoking. The vehicle was diagnosed and the contact was informed that the batteries needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure but no additional assistance was provided. The failure mileage was approximately 45,000.

Additional Notes:

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undetermined speed, the vehicle stalled. While using the Stop/Start feature, the vehicle stalled while in drive. The vehicle was restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the local dealer, who informed her that the battery would have potentially exploded if she had continued to drive the vehicle. The mechanic noticed that the battery was smoking. The vehicle was diagnosed and the contact was informed that the batteries needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure but no additional assistance was provided. The failure mileage was approximately 45,000.

Manufacturer: JEEP
Mfg Campaign: 11487949
Notice Date: Oct 5, 2022
Recall Date: Oct 5, 2022
Chrysler (fca Us, Llc)
Campaign: 11487833 Other
Oct 4, 2022
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

Both of the sun visors became loose and the driver side in particular will dangle down in front of windshield, blocking vision. This is a common defect on Wrangler JL/Gladiators that is the result of a design flaw in the retaining mechanism. This can happen without notice and while driving at any speed. For me it happened on interstate that the visor fell down, blocking my view.

Corrective Action:

Both of the sun visors became loose and the driver side in particular will dangle down in front of windshield, blocking vision. This is a common defect on Wrangler JL/Gladiators that is the result of a design flaw in the retaining mechanism. This can happen without notice and while driving at any speed. For me it happened on interstate that the visor fell down, blocking my view.

Additional Notes:

Both of the sun visors became loose and the driver side in particular will dangle down in front of windshield, blocking vision. This is a common defect on Wrangler JL/Gladiators that is the result of a design flaw in the retaining mechanism. This can happen without notice and while driving at any speed. For me it happened on interstate that the visor fell down, blocking my view.

Manufacturer: JEEP
Mfg Campaign: 11487833
Notice Date: Oct 4, 2022
Recall Date: Oct 4, 2022
Chrysler (fca Us, Llc)
Campaign: 11487706 Other
2 Vehicles Affected
Oct 3, 2022
Defect Description:

AIR BAGS

Potential Consequences:

The contact’s daughter owned a 2020 Jeep Wrangler. The contact stated that while his daughter was driving at an unknown speed, another vehicle crashed into the front passenger’s side of the vehicle and another vehicle crashed into the front driver’s side of the vehicle, causing the vehicle to roll three times. The contact stated that the air bags failed to deploy. As a result of the air bag’s failure to perform as needed, the passenger sustained injuries to the chest and head, and also had a seizure. The contact’s daughter sustained an injury to the head and punctured lungs. Medical attention was required. A police report was filed. The vehicle was towed to a tow yard and deemed a total loss by the insurance company. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 15,000.

Corrective Action:

The contact’s daughter owned a 2020 Jeep Wrangler. The contact stated that while his daughter was driving at an unknown speed, another vehicle crashed into the front passenger’s side of the vehicle and another vehicle crashed into the front driver’s side of the vehicle, causing the vehicle to roll three times. The contact stated that the air bags failed to deploy. As a result of the air bag’s failure to perform as needed, the passenger sustained injuries to the chest and head, and also had a seizure. The contact’s daughter sustained an injury to the head and punctured lungs. Medical attention was required. A police report was filed. The vehicle was towed to a tow yard and deemed a total loss by the insurance company. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 15,000.

Additional Notes:

The contact’s daughter owned a 2020 Jeep Wrangler. The contact stated that while his daughter was driving at an unknown speed, another vehicle crashed into the front passenger’s side of the vehicle and another vehicle crashed into the front driver’s side of the vehicle, causing the vehicle to roll three times. The contact stated that the air bags failed to deploy. As a result of the air bag’s failure to perform as needed, the passenger sustained injuries to the chest and head, and also had a seizure. The contact’s daughter sustained an injury to the head and punctured lungs. Medical attention was required. A police report was filed. The vehicle was towed to a tow yard and deemed a total loss by the insurance company. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 15,000.

Manufacturer: JEEP
Mfg Campaign: 11487706
Notice Date: Oct 3, 2022
Recall Date: Oct 3, 2022
Chrysler (fca Us, Llc)
Campaign: 11487538 Other
Oct 2, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

After stopping my Jeep on September 27th smoke was coming out of the engine immediately. There had been no warning lights on the dash or any smells from the engine. I got out and tried to open the hood and the engine was already fully engulfed in fire. Our Jeep had never had any engine trouble or been into the dealership except to have the oil changed. Upon doing my own investigation I have seen many of these fires. Something is definitely wrong with this engine. I could have lost my life.

Corrective Action:

After stopping my Jeep on September 27th smoke was coming out of the engine immediately. There had been no warning lights on the dash or any smells from the engine. I got out and tried to open the hood and the engine was already fully engulfed in fire. Our Jeep had never had any engine trouble or been into the dealership except to have the oil changed. Upon doing my own investigation I have seen many of these fires. Something is definitely wrong with this engine. I could have lost my life.

Additional Notes:

After stopping my Jeep on September 27th smoke was coming out of the engine immediately. There had been no warning lights on the dash or any smells from the engine. I got out and tried to open the hood and the engine was already fully engulfed in fire. Our Jeep had never had any engine trouble or been into the dealership except to have the oil changed. Upon doing my own investigation I have seen many of these fires. Something is definitely wrong with this engine. I could have lost my life.

Manufacturer: JEEP
Mfg Campaign: 11487538
Notice Date: Oct 2, 2022
Recall Date: Oct 2, 2022
Chrysler (fca Us, Llc)
Campaign: 11487341 Other
Sep 30, 2022
Defect Description:

STEERING

Potential Consequences:

I have had issues with the Steering Damper (?)/"Death Wobble" for months. I took it in to get fixed in Dec. 2021 and was told they couldn't replicate the problem to fix it. It happened twice the following day. It has been getting progressively worse causing uncontrollable steering and the jeep swaying all over the road. I've had to pull over, slow down or break just to prevent the Jeep from going off the road in an uncontrolled manner. I have now made a 2nd appt. to get this fixed.

Corrective Action:

I have had issues with the Steering Damper (?)/"Death Wobble" for months. I took it in to get fixed in Dec. 2021 and was told they couldn't replicate the problem to fix it. It happened twice the following day. It has been getting progressively worse causing uncontrollable steering and the jeep swaying all over the road. I've had to pull over, slow down or break just to prevent the Jeep from going off the road in an uncontrolled manner. I have now made a 2nd appt. to get this fixed.

Additional Notes:

I have had issues with the Steering Damper (?)/"Death Wobble" for months. I took it in to get fixed in Dec. 2021 and was told they couldn't replicate the problem to fix it. It happened twice the following day. It has been getting progressively worse causing uncontrollable steering and the jeep swaying all over the road. I've had to pull over, slow down or break just to prevent the Jeep from going off the road in an uncontrolled manner. I have now made a 2nd appt. to get this fixed.

Manufacturer: JEEP
Mfg Campaign: 11487341
Notice Date: Sep 30, 2022
Recall Date: Sep 30, 2022

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