Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 77B
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y01
Recall Date: Jan 28, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W12
Recall Date: Mar 3, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VA6
Recall Date: Sep 26, 2019
Ehg Usa Lp Dba American Fastbacks
Safety Issue:
Erwin Hymer Group USA LP dba American Fastbacks (EHGUSA-AF) is recalling certain 2018 Jeep Wrangler vehicles sold with a roof top tent installed. The top cover of the roof top tent may crack or break, possibly resulting in the cover detaching from the vehicle while moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 23, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler four-door vehicles. The right rear passenger door latch may not be in the correct location, possibly preventing the door from latching properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB6
Recall Date: Nov 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Jeep Wrangler vehicles. The front track bar brackets may be improperly welded, which can cause the bracket to separate from the frame, reducing steering capability.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA5
Recall Date: Sep 28, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The intermediate steering shaft may not have been properly welded causing a split where the external spline is formed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U48
Recall Date: May 25, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The rear under body ladder rail may corrode, possibly reducing the strength of the rear floor pan and causing the left rear seat mount to become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U27
Recall Date: Apr 12, 2018
Consumer Complaints
2.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
MY BRAND NEW 2018 WRANGLER JL HAS THE "DEATH WOBBLE": WHEN TRAVELING AT HIGHWAY SPEEDS AND I HIT A SHARP BUMP, THE FRONT END SHAKES UNCONTROLLABLY. I NEED TO TAKE MY FOOT OFF THE GAS, GET INTO THE BREAKDOWN LANE AND GO DOWN TO CLOSE TO ZERO MPH BEFORE THE SHAKING STOPS, THEN I NEED TO RE-MERGE INTO TRAFFIC. VERY SCARY (I USUALLY HAVE FAMILY IN CAR WITH ME) AND VERY DANGEROUS. IT'S IN THE SHOP NOW. PARTS ARE ON BACKORDER AND THEY WON'T RELEASE IT TO ME UNTIL ITS FIXED--I PRESUME B/C ITS TOO DANGEROUS. I EXPERIENCED THE DEATH WOBBLE 7 TIMES BETWEEN WHEN I DROVE IT OFF THE LOT AND WAS ABLE TO SECURE AN APPOINTMENT WITH THE DEALER. *DT*JB
Corrective Action:
MY BRAND NEW 2018 WRANGLER JL HAS THE "DEATH WOBBLE": WHEN TRAVELING AT HIGHWAY SPEEDS AND I HIT A SHARP BUMP, THE FRONT END SHAKES UNCONTROLLABLY. I NEED TO TAKE MY FOOT OFF THE GAS, GET INTO THE BREAKDOWN LANE AND GO DOWN TO CLOSE TO ZERO MPH BEFORE THE SHAKING STOPS, THEN I NEED TO RE-MERGE INTO TRAFFIC. VERY SCARY (I USUALLY HAVE FAMILY IN CAR WITH ME) AND VERY DANGEROUS. IT'S IN THE SHOP NOW. PARTS ARE ON BACKORDER AND THEY WON'T RELEASE IT TO ME UNTIL ITS FIXED--I PRESUME B/C ITS TOO DANGEROUS. I EXPERIENCED THE DEATH WOBBLE 7 TIMES BETWEEN WHEN I DROVE IT OFF THE LOT AND WAS ABLE TO SECURE AN APPOINTMENT WITH THE DEALER. *DT*JB
Additional Notes:
MY BRAND NEW 2018 WRANGLER JL HAS THE "DEATH WOBBLE": WHEN TRAVELING AT HIGHWAY SPEEDS AND I HIT A SHARP BUMP, THE FRONT END SHAKES UNCONTROLLABLY. I NEED TO TAKE MY FOOT OFF THE GAS, GET INTO THE BREAKDOWN LANE AND GO DOWN TO CLOSE TO ZERO MPH BEFORE THE SHAKING STOPS, THEN I NEED TO RE-MERGE INTO TRAFFIC. VERY SCARY (I USUALLY HAVE FAMILY IN CAR WITH ME) AND VERY DANGEROUS. IT'S IN THE SHOP NOW. PARTS ARE ON BACKORDER AND THEY WON'T RELEASE IT TO ME UNTIL ITS FIXED--I PRESUME B/C ITS TOO DANGEROUS. I EXPERIENCED THE DEATH WOBBLE 7 TIMES BETWEEN WHEN I DROVE IT OFF THE LOT AND WAS ABLE TO SECURE AN APPOINTMENT WITH THE DEALER. *DT*JB
Mfg Campaign: 11164232
Recall Date: Dec 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
FRONT END WOBBLES VIOLENTLY AT SPEEDS OVER 45 MILES AN HOUR, CONTINUAL STEERING WHEEL INPUT TO KEEP THE JEEP IN LANE
Corrective Action:
FRONT END WOBBLES VIOLENTLY AT SPEEDS OVER 45 MILES AN HOUR, CONTINUAL STEERING WHEEL INPUT TO KEEP THE JEEP IN LANE
Additional Notes:
FRONT END WOBBLES VIOLENTLY AT SPEEDS OVER 45 MILES AN HOUR, CONTINUAL STEERING WHEEL INPUT TO KEEP THE JEEP IN LANE
Mfg Campaign: 11164329
Recall Date: Dec 31, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING HIGHWAY SPEEDS AND HITTING A BUMP OR GOING ACROSS A RAILROAD TRACK. I GET SUDDEN VIBRATION IN THE FRONT END END AND THROUGH MY STEERING WHEEL ALSO KNOWN AS THE DEATH WOBBLE. VERY DANGEROUS ESPECIALLY IF GOING IN A CORNER ON AN INTERSTATE.
Corrective Action:
WHILE DRIVING HIGHWAY SPEEDS AND HITTING A BUMP OR GOING ACROSS A RAILROAD TRACK. I GET SUDDEN VIBRATION IN THE FRONT END END AND THROUGH MY STEERING WHEEL ALSO KNOWN AS THE DEATH WOBBLE. VERY DANGEROUS ESPECIALLY IF GOING IN A CORNER ON AN INTERSTATE.
Additional Notes:
WHILE DRIVING HIGHWAY SPEEDS AND HITTING A BUMP OR GOING ACROSS A RAILROAD TRACK. I GET SUDDEN VIBRATION IN THE FRONT END END AND THROUGH MY STEERING WHEEL ALSO KNOWN AS THE DEATH WOBBLE. VERY DANGEROUS ESPECIALLY IF GOING IN A CORNER ON AN INTERSTATE.
Mfg Campaign: 11164105
Recall Date: Dec 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
WHILE DRIVING HIGHWAY SPEEDS AND HITTING A BUMP OR GOING ACROSS A RAILROAD TRACK. I GET SUDDEN VIBRATION IN THE FRONT END END AND THROUGH MY STEERING WHEEL ALSO KNOWN AS THE DEATH WOBBLE. VERY DANGEROUS ESPECIALLY IF GOING IN A CORNER ON AN INTERSTATE.
Corrective Action:
WHILE DRIVING HIGHWAY SPEEDS AND HITTING A BUMP OR GOING ACROSS A RAILROAD TRACK. I GET SUDDEN VIBRATION IN THE FRONT END END AND THROUGH MY STEERING WHEEL ALSO KNOWN AS THE DEATH WOBBLE. VERY DANGEROUS ESPECIALLY IF GOING IN A CORNER ON AN INTERSTATE.
Additional Notes:
WHILE DRIVING HIGHWAY SPEEDS AND HITTING A BUMP OR GOING ACROSS A RAILROAD TRACK. I GET SUDDEN VIBRATION IN THE FRONT END END AND THROUGH MY STEERING WHEEL ALSO KNOWN AS THE DEATH WOBBLE. VERY DANGEROUS ESPECIALLY IF GOING IN A CORNER ON AN INTERSTATE.
Mfg Campaign: 11164105
Recall Date: Dec 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
STEERING IS LOOSE AND UNRESPONSIVE ,JEEP WONDERS INTO LANES ON HIGHWAYS, HARD TO KEEP STRAIGHT, CONSTANT STEERING WHEEL INPUT NEEDED TO MAINTAIN A STRAIGHT LINE AT HIGHWAY SPEEDS, AFTER HITTING SOME PUMPS AT HIGHWAY SPEEDS THE FRONT WHEELS SHAKE AND THE STEERING WHEEL OCCILATES , IN SOME CASE VILANTLY CAUSEING TEMPORARILY LOSE IN CONTROL OF JEEP. CAN TURN STEERING WHEEL SEVERAL INCHES IN BOTH DIRECTIONS WITHOUT THE WHEELS TURNING.UNKNOWN AS TO WHAT THE PROBLEM IS, I HAVE BEEN PULLED OVER BY POLICE WHO THOUGHT I WAS A DRUNK DRIVER DUE TO NOT MAINTAINING A STRAIGHT LINE. ALMOST INVOLVED IN AN ACCIDENT WITH MY CHILDREN IN CAR, HIT A BUMP AT HIGHWAY SPEED AND THE WHEELS SHOOK AND STEERING WHEEL OCCILATED AND COULD NOT MAINTAIN MY LANE, WAS PULLED OVER BY DRIVER IN OTHER CAR AS WE THOUGHT WE HAD STRUCK BUT LUCKILY NOT, MY DEALER HAS ALREADY REPLACED SEVARAL PARTS BUT THEY CANNOT FIX PROBLEM...STILL AT DEALER WITH NO HOPE OF BEING FIXED
Corrective Action:
STEERING IS LOOSE AND UNRESPONSIVE ,JEEP WONDERS INTO LANES ON HIGHWAYS, HARD TO KEEP STRAIGHT, CONSTANT STEERING WHEEL INPUT NEEDED TO MAINTAIN A STRAIGHT LINE AT HIGHWAY SPEEDS, AFTER HITTING SOME PUMPS AT HIGHWAY SPEEDS THE FRONT WHEELS SHAKE AND THE STEERING WHEEL OCCILATES , IN SOME CASE VILANTLY CAUSEING TEMPORARILY LOSE IN CONTROL OF JEEP. CAN TURN STEERING WHEEL SEVERAL INCHES IN BOTH DIRECTIONS WITHOUT THE WHEELS TURNING.UNKNOWN AS TO WHAT THE PROBLEM IS, I HAVE BEEN PULLED OVER BY POLICE WHO THOUGHT I WAS A DRUNK DRIVER DUE TO NOT MAINTAINING A STRAIGHT LINE. ALMOST INVOLVED IN AN ACCIDENT WITH MY CHILDREN IN CAR, HIT A BUMP AT HIGHWAY SPEED AND THE WHEELS SHOOK AND STEERING WHEEL OCCILATED AND COULD NOT MAINTAIN MY LANE, WAS PULLED OVER BY DRIVER IN OTHER CAR AS WE THOUGHT WE HAD STRUCK BUT LUCKILY NOT, MY DEALER HAS ALREADY REPLACED SEVARAL PARTS BUT THEY CANNOT FIX PROBLEM...STILL AT DEALER WITH NO HOPE OF BEING FIXED
Additional Notes:
STEERING IS LOOSE AND UNRESPONSIVE ,JEEP WONDERS INTO LANES ON HIGHWAYS, HARD TO KEEP STRAIGHT, CONSTANT STEERING WHEEL INPUT NEEDED TO MAINTAIN A STRAIGHT LINE AT HIGHWAY SPEEDS, AFTER HITTING SOME PUMPS AT HIGHWAY SPEEDS THE FRONT WHEELS SHAKE AND THE STEERING WHEEL OCCILATES , IN SOME CASE VILANTLY CAUSEING TEMPORARILY LOSE IN CONTROL OF JEEP. CAN TURN STEERING WHEEL SEVERAL INCHES IN BOTH DIRECTIONS WITHOUT THE WHEELS TURNING.UNKNOWN AS TO WHAT THE PROBLEM IS, I HAVE BEEN PULLED OVER BY POLICE WHO THOUGHT I WAS A DRUNK DRIVER DUE TO NOT MAINTAINING A STRAIGHT LINE. ALMOST INVOLVED IN AN ACCIDENT WITH MY CHILDREN IN CAR, HIT A BUMP AT HIGHWAY SPEED AND THE WHEELS SHOOK AND STEERING WHEEL OCCILATED AND COULD NOT MAINTAIN MY LANE, WAS PULLED OVER BY DRIVER IN OTHER CAR AS WE THOUGHT WE HAD STRUCK BUT LUCKILY NOT, MY DEALER HAS ALREADY REPLACED SEVARAL PARTS BUT THEY CANNOT FIX PROBLEM...STILL AT DEALER WITH NO HOPE OF BEING FIXED
Mfg Campaign: 11164106
Recall Date: Dec 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
STEERING IS LOOSE AND UNRESPONSIVE ,JEEP WONDERS INTO LANES ON HIGHWAYS, HARD TO KEEP STRAIGHT, CONSTANT STEERING WHEEL INPUT NEEDED TO MAINTAIN A STRAIGHT LINE AT HIGHWAY SPEEDS, AFTER HITTING SOME PUMPS AT HIGHWAY SPEEDS THE FRONT WHEELS SHAKE AND THE STEERING WHEEL OCCILATES , IN SOME CASE VILANTLY CAUSEING TEMPORARILY LOSE IN CONTROL OF JEEP. CAN TURN STEERING WHEEL SEVERAL INCHES IN BOTH DIRECTIONS WITHOUT THE WHEELS TURNING.UNKNOWN AS TO WHAT THE PROBLEM IS, I HAVE BEEN PULLED OVER BY POLICE WHO THOUGHT I WAS A DRUNK DRIVER DUE TO NOT MAINTAINING A STRAIGHT LINE. ALMOST INVOLVED IN AN ACCIDENT WITH MY CHILDREN IN CAR, HIT A BUMP AT HIGHWAY SPEED AND THE WHEELS SHOOK AND STEERING WHEEL OCCILATED AND COULD NOT MAINTAIN MY LANE, WAS PULLED OVER BY DRIVER IN OTHER CAR AS WE THOUGHT WE HAD STRUCK BUT LUCKILY NOT, MY DEALER HAS ALREADY REPLACED SEVARAL PARTS BUT THEY CANNOT FIX PROBLEM...STILL AT DEALER WITH NO HOPE OF BEING FIXED
Corrective Action:
STEERING IS LOOSE AND UNRESPONSIVE ,JEEP WONDERS INTO LANES ON HIGHWAYS, HARD TO KEEP STRAIGHT, CONSTANT STEERING WHEEL INPUT NEEDED TO MAINTAIN A STRAIGHT LINE AT HIGHWAY SPEEDS, AFTER HITTING SOME PUMPS AT HIGHWAY SPEEDS THE FRONT WHEELS SHAKE AND THE STEERING WHEEL OCCILATES , IN SOME CASE VILANTLY CAUSEING TEMPORARILY LOSE IN CONTROL OF JEEP. CAN TURN STEERING WHEEL SEVERAL INCHES IN BOTH DIRECTIONS WITHOUT THE WHEELS TURNING.UNKNOWN AS TO WHAT THE PROBLEM IS, I HAVE BEEN PULLED OVER BY POLICE WHO THOUGHT I WAS A DRUNK DRIVER DUE TO NOT MAINTAINING A STRAIGHT LINE. ALMOST INVOLVED IN AN ACCIDENT WITH MY CHILDREN IN CAR, HIT A BUMP AT HIGHWAY SPEED AND THE WHEELS SHOOK AND STEERING WHEEL OCCILATED AND COULD NOT MAINTAIN MY LANE, WAS PULLED OVER BY DRIVER IN OTHER CAR AS WE THOUGHT WE HAD STRUCK BUT LUCKILY NOT, MY DEALER HAS ALREADY REPLACED SEVARAL PARTS BUT THEY CANNOT FIX PROBLEM...STILL AT DEALER WITH NO HOPE OF BEING FIXED
Additional Notes:
STEERING IS LOOSE AND UNRESPONSIVE ,JEEP WONDERS INTO LANES ON HIGHWAYS, HARD TO KEEP STRAIGHT, CONSTANT STEERING WHEEL INPUT NEEDED TO MAINTAIN A STRAIGHT LINE AT HIGHWAY SPEEDS, AFTER HITTING SOME PUMPS AT HIGHWAY SPEEDS THE FRONT WHEELS SHAKE AND THE STEERING WHEEL OCCILATES , IN SOME CASE VILANTLY CAUSEING TEMPORARILY LOSE IN CONTROL OF JEEP. CAN TURN STEERING WHEEL SEVERAL INCHES IN BOTH DIRECTIONS WITHOUT THE WHEELS TURNING.UNKNOWN AS TO WHAT THE PROBLEM IS, I HAVE BEEN PULLED OVER BY POLICE WHO THOUGHT I WAS A DRUNK DRIVER DUE TO NOT MAINTAINING A STRAIGHT LINE. ALMOST INVOLVED IN AN ACCIDENT WITH MY CHILDREN IN CAR, HIT A BUMP AT HIGHWAY SPEED AND THE WHEELS SHOOK AND STEERING WHEEL OCCILATED AND COULD NOT MAINTAIN MY LANE, WAS PULLED OVER BY DRIVER IN OTHER CAR AS WE THOUGHT WE HAD STRUCK BUT LUCKILY NOT, MY DEALER HAS ALREADY REPLACED SEVARAL PARTS BUT THEY CANNOT FIX PROBLEM...STILL AT DEALER WITH NO HOPE OF BEING FIXED
Mfg Campaign: 11164106
Recall Date: Dec 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STEERING IS LOOSE AND UNRESPONSIVE ,JEEP WONDERS INTO LANES ON HIGHWAYS, HARD TO KEEP STRAIGHT, CONSTANT STEERING WHEEL INPUT NEEDED TO MAINTAIN A STRAIGHT LINE AT HIGHWAY SPEEDS, AFTER HITTING SOME PUMPS AT HIGHWAY SPEEDS THE FRONT WHEELS SHAKE AND THE STEERING WHEEL OCCILATES , IN SOME CASE VILANTLY CAUSEING TEMPORARILY LOSE IN CONTROL OF JEEP. CAN TURN STEERING WHEEL SEVERAL INCHES IN BOTH DIRECTIONS WITHOUT THE WHEELS TURNING.UNKNOWN AS TO WHAT THE PROBLEM IS, I HAVE BEEN PULLED OVER BY POLICE WHO THOUGHT I WAS A DRUNK DRIVER DUE TO NOT MAINTAINING A STRAIGHT LINE. ALMOST INVOLVED IN AN ACCIDENT WITH MY CHILDREN IN CAR, HIT A BUMP AT HIGHWAY SPEED AND THE WHEELS SHOOK AND STEERING WHEEL OCCILATED AND COULD NOT MAINTAIN MY LANE, WAS PULLED OVER BY DRIVER IN OTHER CAR AS WE THOUGHT WE HAD STRUCK BUT LUCKILY NOT, MY DEALER HAS ALREADY REPLACED SEVARAL PARTS BUT THEY CANNOT FIX PROBLEM...STILL AT DEALER WITH NO HOPE OF BEING FIXED
Corrective Action:
STEERING IS LOOSE AND UNRESPONSIVE ,JEEP WONDERS INTO LANES ON HIGHWAYS, HARD TO KEEP STRAIGHT, CONSTANT STEERING WHEEL INPUT NEEDED TO MAINTAIN A STRAIGHT LINE AT HIGHWAY SPEEDS, AFTER HITTING SOME PUMPS AT HIGHWAY SPEEDS THE FRONT WHEELS SHAKE AND THE STEERING WHEEL OCCILATES , IN SOME CASE VILANTLY CAUSEING TEMPORARILY LOSE IN CONTROL OF JEEP. CAN TURN STEERING WHEEL SEVERAL INCHES IN BOTH DIRECTIONS WITHOUT THE WHEELS TURNING.UNKNOWN AS TO WHAT THE PROBLEM IS, I HAVE BEEN PULLED OVER BY POLICE WHO THOUGHT I WAS A DRUNK DRIVER DUE TO NOT MAINTAINING A STRAIGHT LINE. ALMOST INVOLVED IN AN ACCIDENT WITH MY CHILDREN IN CAR, HIT A BUMP AT HIGHWAY SPEED AND THE WHEELS SHOOK AND STEERING WHEEL OCCILATED AND COULD NOT MAINTAIN MY LANE, WAS PULLED OVER BY DRIVER IN OTHER CAR AS WE THOUGHT WE HAD STRUCK BUT LUCKILY NOT, MY DEALER HAS ALREADY REPLACED SEVARAL PARTS BUT THEY CANNOT FIX PROBLEM...STILL AT DEALER WITH NO HOPE OF BEING FIXED
Additional Notes:
STEERING IS LOOSE AND UNRESPONSIVE ,JEEP WONDERS INTO LANES ON HIGHWAYS, HARD TO KEEP STRAIGHT, CONSTANT STEERING WHEEL INPUT NEEDED TO MAINTAIN A STRAIGHT LINE AT HIGHWAY SPEEDS, AFTER HITTING SOME PUMPS AT HIGHWAY SPEEDS THE FRONT WHEELS SHAKE AND THE STEERING WHEEL OCCILATES , IN SOME CASE VILANTLY CAUSEING TEMPORARILY LOSE IN CONTROL OF JEEP. CAN TURN STEERING WHEEL SEVERAL INCHES IN BOTH DIRECTIONS WITHOUT THE WHEELS TURNING.UNKNOWN AS TO WHAT THE PROBLEM IS, I HAVE BEEN PULLED OVER BY POLICE WHO THOUGHT I WAS A DRUNK DRIVER DUE TO NOT MAINTAINING A STRAIGHT LINE. ALMOST INVOLVED IN AN ACCIDENT WITH MY CHILDREN IN CAR, HIT A BUMP AT HIGHWAY SPEED AND THE WHEELS SHOOK AND STEERING WHEEL OCCILATED AND COULD NOT MAINTAIN MY LANE, WAS PULLED OVER BY DRIVER IN OTHER CAR AS WE THOUGHT WE HAD STRUCK BUT LUCKILY NOT, MY DEALER HAS ALREADY REPLACED SEVARAL PARTS BUT THEY CANNOT FIX PROBLEM...STILL AT DEALER WITH NO HOPE OF BEING FIXED
Mfg Campaign: 11164106
Recall Date: Dec 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING STEERING WANDERS AND DRIFTS ALL OVER. CONSTANTLY HAVING TO SEE SAW WHEEL BACK AND FORTH TO STAY STRAIGHT. WORSE ON TWO LANE OR CROWNED ASPHALT ROADS.
Corrective Action:
WHILE DRIVING STEERING WANDERS AND DRIFTS ALL OVER. CONSTANTLY HAVING TO SEE SAW WHEEL BACK AND FORTH TO STAY STRAIGHT. WORSE ON TWO LANE OR CROWNED ASPHALT ROADS.
Additional Notes:
WHILE DRIVING STEERING WANDERS AND DRIFTS ALL OVER. CONSTANTLY HAVING TO SEE SAW WHEEL BACK AND FORTH TO STAY STRAIGHT. WORSE ON TWO LANE OR CROWNED ASPHALT ROADS.
Mfg Campaign: 11164010
Recall Date: Dec 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
ON THE HIGHWAY WHILE TRAVELING STRAIGHT AHEAD AT SPEEDS ABOVE 65 MPH ANY TIME THE VEHICLE IS INTRODUCED TO A BUMP, DIP IN THE HIGHWAY, TRANSITION TO A BRIDGE OR CHANGE IN PAVEMENT THE STEERING WHEEL SHAKES VIOLENTLY AND THE VEHICLE IS VIRTUALLY UNCONTROLLABLE. IN ORDER TO GET THE VEHICLE TO STOP SHAKING SPEED MUST BE REDUCED TO 30 MPH OR LOWER. THE VEHICLE IS NOT DRIVABLE AT HIGHWAY SPEED AS EVERY BUMP, DIP OR ROAD TRANSITION CAUSES THIS SYMPTOM.
Corrective Action:
ON THE HIGHWAY WHILE TRAVELING STRAIGHT AHEAD AT SPEEDS ABOVE 65 MPH ANY TIME THE VEHICLE IS INTRODUCED TO A BUMP, DIP IN THE HIGHWAY, TRANSITION TO A BRIDGE OR CHANGE IN PAVEMENT THE STEERING WHEEL SHAKES VIOLENTLY AND THE VEHICLE IS VIRTUALLY UNCONTROLLABLE. IN ORDER TO GET THE VEHICLE TO STOP SHAKING SPEED MUST BE REDUCED TO 30 MPH OR LOWER. THE VEHICLE IS NOT DRIVABLE AT HIGHWAY SPEED AS EVERY BUMP, DIP OR ROAD TRANSITION CAUSES THIS SYMPTOM.
Additional Notes:
ON THE HIGHWAY WHILE TRAVELING STRAIGHT AHEAD AT SPEEDS ABOVE 65 MPH ANY TIME THE VEHICLE IS INTRODUCED TO A BUMP, DIP IN THE HIGHWAY, TRANSITION TO A BRIDGE OR CHANGE IN PAVEMENT THE STEERING WHEEL SHAKES VIOLENTLY AND THE VEHICLE IS VIRTUALLY UNCONTROLLABLE. IN ORDER TO GET THE VEHICLE TO STOP SHAKING SPEED MUST BE REDUCED TO 30 MPH OR LOWER. THE VEHICLE IS NOT DRIVABLE AT HIGHWAY SPEED AS EVERY BUMP, DIP OR ROAD TRANSITION CAUSES THIS SYMPTOM.
Mfg Campaign: 11163916
Recall Date: Dec 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
ON THE HIGHWAY WHILE TRAVELING STRAIGHT AHEAD AT SPEEDS ABOVE 65 MPH ANY TIME THE VEHICLE IS INTRODUCED TO A BUMP, DIP IN THE HIGHWAY, TRANSITION TO A BRIDGE OR CHANGE IN PAVEMENT THE STEERING WHEEL SHAKES VIOLENTLY AND THE VEHICLE IS VIRTUALLY UNCONTROLLABLE. IN ORDER TO GET THE VEHICLE TO STOP SHAKING SPEED MUST BE REDUCED TO 30 MPH OR LOWER. THE VEHICLE IS NOT DRIVABLE AT HIGHWAY SPEED AS EVERY BUMP, DIP OR ROAD TRANSITION CAUSES THIS SYMPTOM.
Corrective Action:
ON THE HIGHWAY WHILE TRAVELING STRAIGHT AHEAD AT SPEEDS ABOVE 65 MPH ANY TIME THE VEHICLE IS INTRODUCED TO A BUMP, DIP IN THE HIGHWAY, TRANSITION TO A BRIDGE OR CHANGE IN PAVEMENT THE STEERING WHEEL SHAKES VIOLENTLY AND THE VEHICLE IS VIRTUALLY UNCONTROLLABLE. IN ORDER TO GET THE VEHICLE TO STOP SHAKING SPEED MUST BE REDUCED TO 30 MPH OR LOWER. THE VEHICLE IS NOT DRIVABLE AT HIGHWAY SPEED AS EVERY BUMP, DIP OR ROAD TRANSITION CAUSES THIS SYMPTOM.
Additional Notes:
ON THE HIGHWAY WHILE TRAVELING STRAIGHT AHEAD AT SPEEDS ABOVE 65 MPH ANY TIME THE VEHICLE IS INTRODUCED TO A BUMP, DIP IN THE HIGHWAY, TRANSITION TO A BRIDGE OR CHANGE IN PAVEMENT THE STEERING WHEEL SHAKES VIOLENTLY AND THE VEHICLE IS VIRTUALLY UNCONTROLLABLE. IN ORDER TO GET THE VEHICLE TO STOP SHAKING SPEED MUST BE REDUCED TO 30 MPH OR LOWER. THE VEHICLE IS NOT DRIVABLE AT HIGHWAY SPEED AS EVERY BUMP, DIP OR ROAD TRANSITION CAUSES THIS SYMPTOM.
Mfg Campaign: 11163916
Recall Date: Dec 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
SEVERE DEATH WOBBLE. VIOLENT SHAKING WILL NOT STOP UNLESS I PULL OVER AND COME TO A COMPLETE STOP. THIS IS EXTREMELY DANGEROUS WHEN ON THE HIGHWAY.
Corrective Action:
SEVERE DEATH WOBBLE. VIOLENT SHAKING WILL NOT STOP UNLESS I PULL OVER AND COME TO A COMPLETE STOP. THIS IS EXTREMELY DANGEROUS WHEN ON THE HIGHWAY.
Additional Notes:
SEVERE DEATH WOBBLE. VIOLENT SHAKING WILL NOT STOP UNLESS I PULL OVER AND COME TO A COMPLETE STOP. THIS IS EXTREMELY DANGEROUS WHEN ON THE HIGHWAY.
Mfg Campaign: 11163920
Recall Date: Dec 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
SEVERE DEATH WOBBLE. VIOLENT SHAKING WILL NOT STOP UNLESS I PULL OVER AND COME TO A COMPLETE STOP. THIS IS EXTREMELY DANGEROUS WHEN ON THE HIGHWAY.
Corrective Action:
SEVERE DEATH WOBBLE. VIOLENT SHAKING WILL NOT STOP UNLESS I PULL OVER AND COME TO A COMPLETE STOP. THIS IS EXTREMELY DANGEROUS WHEN ON THE HIGHWAY.
Additional Notes:
SEVERE DEATH WOBBLE. VIOLENT SHAKING WILL NOT STOP UNLESS I PULL OVER AND COME TO A COMPLETE STOP. THIS IS EXTREMELY DANGEROUS WHEN ON THE HIGHWAY.
Mfg Campaign: 11163920
Recall Date: Dec 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SEVERE DEATH WOBBLE. VIOLENT SHAKING WILL NOT STOP UNLESS I PULL OVER AND COME TO A COMPLETE STOP. THIS IS EXTREMELY DANGEROUS WHEN ON THE HIGHWAY.
Corrective Action:
SEVERE DEATH WOBBLE. VIOLENT SHAKING WILL NOT STOP UNLESS I PULL OVER AND COME TO A COMPLETE STOP. THIS IS EXTREMELY DANGEROUS WHEN ON THE HIGHWAY.
Additional Notes:
SEVERE DEATH WOBBLE. VIOLENT SHAKING WILL NOT STOP UNLESS I PULL OVER AND COME TO A COMPLETE STOP. THIS IS EXTREMELY DANGEROUS WHEN ON THE HIGHWAY.
Mfg Campaign: 11163920
Recall Date: Dec 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHEN YOU HIT AN IMPERFECTION IN THE ROAD YOU GET DEATH WOBBLE IN THE STEERING WHEEL WHICH SHAKES THE WHOLE VEHICLE AND YOU HAVE TO COME TO BRING THE VEHICLE TOTO A COMPLETE STOP TO GET IT TO STOP. ONE TIME WAS CROSSING RAILROAD TRACKS IS AT45 MPH THE NEXT TIME WAS ON THE FREEWAY AT 70 MPH VERY UNSAFE
Corrective Action:
WHEN YOU HIT AN IMPERFECTION IN THE ROAD YOU GET DEATH WOBBLE IN THE STEERING WHEEL WHICH SHAKES THE WHOLE VEHICLE AND YOU HAVE TO COME TO BRING THE VEHICLE TOTO A COMPLETE STOP TO GET IT TO STOP. ONE TIME WAS CROSSING RAILROAD TRACKS IS AT45 MPH THE NEXT TIME WAS ON THE FREEWAY AT 70 MPH VERY UNSAFE
Additional Notes:
WHEN YOU HIT AN IMPERFECTION IN THE ROAD YOU GET DEATH WOBBLE IN THE STEERING WHEEL WHICH SHAKES THE WHOLE VEHICLE AND YOU HAVE TO COME TO BRING THE VEHICLE TOTO A COMPLETE STOP TO GET IT TO STOP. ONE TIME WAS CROSSING RAILROAD TRACKS IS AT45 MPH THE NEXT TIME WAS ON THE FREEWAY AT 70 MPH VERY UNSAFE
Mfg Campaign: 11163925
Recall Date: Dec 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
AT HIGHWAY SPEEDS (60+ MPH), THE ENTIRE STEERING COLUMN AND JEEP SHAKES AFTER I PASS OVER A BRIDGE. THE ONLY WAY TO COME OUT OF THE SHAKE IS TO LOWER MY SPEED DOWN TO ABOUT 40 MPH WHICH IS UNSAFE WHEN IN HEAVY TRAFFIC. THE FIRST TIME IT HAPPENED (~10,000 MILES ON MY NEW JEEP) WITH INTENSITY, I WOULD HAVE LOST CONTROL OF MY VEHICLE IF I DID NOT HAVE BOTH HANDS ON THE WHEEL. I WAS TRULY SCARED. THE DEALERSHIP REPLACED MY STEERING WHEEL DAMPER WHICH HELPED FOR A LITTLE WHILE. ABOUT 2 MONTHS LATER (~13,000 MILES ON MY JEEP), IT HAPPENED AGAIN. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND THEY ARE LOOKING IT OVER AGAIN.
Corrective Action:
AT HIGHWAY SPEEDS (60+ MPH), THE ENTIRE STEERING COLUMN AND JEEP SHAKES AFTER I PASS OVER A BRIDGE. THE ONLY WAY TO COME OUT OF THE SHAKE IS TO LOWER MY SPEED DOWN TO ABOUT 40 MPH WHICH IS UNSAFE WHEN IN HEAVY TRAFFIC. THE FIRST TIME IT HAPPENED (~10,000 MILES ON MY NEW JEEP) WITH INTENSITY, I WOULD HAVE LOST CONTROL OF MY VEHICLE IF I DID NOT HAVE BOTH HANDS ON THE WHEEL. I WAS TRULY SCARED. THE DEALERSHIP REPLACED MY STEERING WHEEL DAMPER WHICH HELPED FOR A LITTLE WHILE. ABOUT 2 MONTHS LATER (~13,000 MILES ON MY JEEP), IT HAPPENED AGAIN. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND THEY ARE LOOKING IT OVER AGAIN.
Additional Notes:
AT HIGHWAY SPEEDS (60+ MPH), THE ENTIRE STEERING COLUMN AND JEEP SHAKES AFTER I PASS OVER A BRIDGE. THE ONLY WAY TO COME OUT OF THE SHAKE IS TO LOWER MY SPEED DOWN TO ABOUT 40 MPH WHICH IS UNSAFE WHEN IN HEAVY TRAFFIC. THE FIRST TIME IT HAPPENED (~10,000 MILES ON MY NEW JEEP) WITH INTENSITY, I WOULD HAVE LOST CONTROL OF MY VEHICLE IF I DID NOT HAVE BOTH HANDS ON THE WHEEL. I WAS TRULY SCARED. THE DEALERSHIP REPLACED MY STEERING WHEEL DAMPER WHICH HELPED FOR A LITTLE WHILE. ABOUT 2 MONTHS LATER (~13,000 MILES ON MY JEEP), IT HAPPENED AGAIN. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND THEY ARE LOOKING IT OVER AGAIN.
Mfg Campaign: 11163982
Recall Date: Dec 29, 2018
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
THE STEERING WHEEL AND FRONT END WILL START SHAKING AT HIGHER SPEED AFTER HITTING SOME SMALL BUMP. IT'S GETTING SO BAD I'VE TO SLOW WAY DOWN ON THE FREEWAY TO GET THE JEEP BACK UNDER CONTROL. IT WOBBLES FROM ONE SIDE OF THE LANE TO THE OTHER. IT'S AT THE DEALERSHIP NOW BUT THEY DON'T KNOW WHAT'SS TRULY WRONG WITH THE JEEP. THE JEEP IS NEW WITH LESS THEN 13000 MILES. IT'S ALSO THE NEW JL MODLE
Corrective Action:
THE STEERING WHEEL AND FRONT END WILL START SHAKING AT HIGHER SPEED AFTER HITTING SOME SMALL BUMP. IT'S GETTING SO BAD I'VE TO SLOW WAY DOWN ON THE FREEWAY TO GET THE JEEP BACK UNDER CONTROL. IT WOBBLES FROM ONE SIDE OF THE LANE TO THE OTHER. IT'S AT THE DEALERSHIP NOW BUT THEY DON'T KNOW WHAT'SS TRULY WRONG WITH THE JEEP. THE JEEP IS NEW WITH LESS THEN 13000 MILES. IT'S ALSO THE NEW JL MODLE
Additional Notes:
THE STEERING WHEEL AND FRONT END WILL START SHAKING AT HIGHER SPEED AFTER HITTING SOME SMALL BUMP. IT'S GETTING SO BAD I'VE TO SLOW WAY DOWN ON THE FREEWAY TO GET THE JEEP BACK UNDER CONTROL. IT WOBBLES FROM ONE SIDE OF THE LANE TO THE OTHER. IT'S AT THE DEALERSHIP NOW BUT THEY DON'T KNOW WHAT'SS TRULY WRONG WITH THE JEEP. THE JEEP IS NEW WITH LESS THEN 13000 MILES. IT'S ALSO THE NEW JL MODLE
Mfg Campaign: 11163892
Recall Date: Dec 28, 2018
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
VIOLENT SHAKE IN STEERING WHEEL AND THE BEGINNING OF LOSS OF CONTROL OF THE VEHICLE. SPECIFICALLY AT HIGHWAY SPEED WHEN YOU DRIVE OVER A BUMP SUCH AS A BRIDGE EXPANSION JOINT, THE STEERING WHEEL WILL BEGIN SHAKING BACK AND FORTH VIOLENTLY. THIS RESONATES THROUGHOUT THE VEHICLE. IT CAN CONTINUE FOR IN EXCESS OF 15 SECONDS AND I NEED TO REDUCE THE JEEP'S SPEED TO LESS THAN 40MPH, AT WHICH TIME THE SHAKING GENERALLY STOPS. SLOWING TO 40MPH IN HIGHWAY TRAFFIC IS DANGEROUS TO ME AND OTHERS ON THE HIGHWAY. IF IN A LOW TRACTION SITUATION (SUCH AS SNOW) THIS WOULD LIKELY RESULT IN TOTAL LOSS OF CONTROL OF THE JEEP. THIS HAS BEEN TO THE DEALER 3 TIMES FOR THIS PROBLEM. BECAUSE THE DEALER IS LOCATED IN A RURAL AREA THEY HAVE BEEN UNWILLING TO DRIVE TO A HIGHWAY AND THEREFORE HAVE NOT REPLICATED THE PROBLEM. THE LAST TIME I WENT TO THE DEALER I SHOWED THE DEALERSHIP MANAGER A VIDEO OF THIS OCCURRING, AND HE WAS APPALLED AND SAID IT SHOULD NOT HAPPEN AND THAT I SHOULD CALL JEEP CUSTOMER CARE WHICH I DID. I HAVE CALLED ON DECEMBER 1,12,19,26 AND 27. THE CASE HAS BEEN ASSIGNED TO A CASE MANAGER, BUT THEY HAVE NOT CALLED ME. I HAVE ATTEMPTED TO ESCALATE TO A MANAGER, BUT I HAVE TOLD THEY ARE BUSY AND NOTHING THEY CAN DO, JEEP HAS A SERIOUS SAFETY ISSUE WITH MY CAR AND THEY HAVE TO DATE REFUSED TO EVEN CALL ME BACK ( I HAVE ALSO CONFIRMED MY PHONE NUMBERS EACH TIME I HAVE CALLED AND HAD THEM RECORDED IN THE CASE RECORD).
Corrective Action:
VIOLENT SHAKE IN STEERING WHEEL AND THE BEGINNING OF LOSS OF CONTROL OF THE VEHICLE. SPECIFICALLY AT HIGHWAY SPEED WHEN YOU DRIVE OVER A BUMP SUCH AS A BRIDGE EXPANSION JOINT, THE STEERING WHEEL WILL BEGIN SHAKING BACK AND FORTH VIOLENTLY. THIS RESONATES THROUGHOUT THE VEHICLE. IT CAN CONTINUE FOR IN EXCESS OF 15 SECONDS AND I NEED TO REDUCE THE JEEP'S SPEED TO LESS THAN 40MPH, AT WHICH TIME THE SHAKING GENERALLY STOPS. SLOWING TO 40MPH IN HIGHWAY TRAFFIC IS DANGEROUS TO ME AND OTHERS ON THE HIGHWAY. IF IN A LOW TRACTION SITUATION (SUCH AS SNOW) THIS WOULD LIKELY RESULT IN TOTAL LOSS OF CONTROL OF THE JEEP. THIS HAS BEEN TO THE DEALER 3 TIMES FOR THIS PROBLEM. BECAUSE THE DEALER IS LOCATED IN A RURAL AREA THEY HAVE BEEN UNWILLING TO DRIVE TO A HIGHWAY AND THEREFORE HAVE NOT REPLICATED THE PROBLEM. THE LAST TIME I WENT TO THE DEALER I SHOWED THE DEALERSHIP MANAGER A VIDEO OF THIS OCCURRING, AND HE WAS APPALLED AND SAID IT SHOULD NOT HAPPEN AND THAT I SHOULD CALL JEEP CUSTOMER CARE WHICH I DID. I HAVE CALLED ON DECEMBER 1,12,19,26 AND 27. THE CASE HAS BEEN ASSIGNED TO A CASE MANAGER, BUT THEY HAVE NOT CALLED ME. I HAVE ATTEMPTED TO ESCALATE TO A MANAGER, BUT I HAVE TOLD THEY ARE BUSY AND NOTHING THEY CAN DO, JEEP HAS A SERIOUS SAFETY ISSUE WITH MY CAR AND THEY HAVE TO DATE REFUSED TO EVEN CALL ME BACK ( I HAVE ALSO CONFIRMED MY PHONE NUMBERS EACH TIME I HAVE CALLED AND HAD THEM RECORDED IN THE CASE RECORD).
Additional Notes:
VIOLENT SHAKE IN STEERING WHEEL AND THE BEGINNING OF LOSS OF CONTROL OF THE VEHICLE. SPECIFICALLY AT HIGHWAY SPEED WHEN YOU DRIVE OVER A BUMP SUCH AS A BRIDGE EXPANSION JOINT, THE STEERING WHEEL WILL BEGIN SHAKING BACK AND FORTH VIOLENTLY. THIS RESONATES THROUGHOUT THE VEHICLE. IT CAN CONTINUE FOR IN EXCESS OF 15 SECONDS AND I NEED TO REDUCE THE JEEP'S SPEED TO LESS THAN 40MPH, AT WHICH TIME THE SHAKING GENERALLY STOPS. SLOWING TO 40MPH IN HIGHWAY TRAFFIC IS DANGEROUS TO ME AND OTHERS ON THE HIGHWAY. IF IN A LOW TRACTION SITUATION (SUCH AS SNOW) THIS WOULD LIKELY RESULT IN TOTAL LOSS OF CONTROL OF THE JEEP. THIS HAS BEEN TO THE DEALER 3 TIMES FOR THIS PROBLEM. BECAUSE THE DEALER IS LOCATED IN A RURAL AREA THEY HAVE BEEN UNWILLING TO DRIVE TO A HIGHWAY AND THEREFORE HAVE NOT REPLICATED THE PROBLEM. THE LAST TIME I WENT TO THE DEALER I SHOWED THE DEALERSHIP MANAGER A VIDEO OF THIS OCCURRING, AND HE WAS APPALLED AND SAID IT SHOULD NOT HAPPEN AND THAT I SHOULD CALL JEEP CUSTOMER CARE WHICH I DID. I HAVE CALLED ON DECEMBER 1,12,19,26 AND 27. THE CASE HAS BEEN ASSIGNED TO A CASE MANAGER, BUT THEY HAVE NOT CALLED ME. I HAVE ATTEMPTED TO ESCALATE TO A MANAGER, BUT I HAVE TOLD THEY ARE BUSY AND NOTHING THEY CAN DO, JEEP HAS A SERIOUS SAFETY ISSUE WITH MY CAR AND THEY HAVE TO DATE REFUSED TO EVEN CALL ME BACK ( I HAVE ALSO CONFIRMED MY PHONE NUMBERS EACH TIME I HAVE CALLED AND HAD THEM RECORDED IN THE CASE RECORD).
Mfg Campaign: 11163764
Recall Date: Dec 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
DRIVING IN A WYOMING SNOW STORM, OUR LED HEAD & DRIVING LIGHTS COMPLETELY ICED OVER -- AFTER CLEANING THEM A BIT, THEY ICED AGAIN. SAYING THIS WAS A PROBLEM IS A UNDERSTATEMENT! WE HAVE OWNED A JK 2014 & 2017 WITH REGULAR LIGHTS & NEVER HAD A PROBLEM. NOT SURE WHAT WE'RE GOING TO DO --
Corrective Action:
DRIVING IN A WYOMING SNOW STORM, OUR LED HEAD & DRIVING LIGHTS COMPLETELY ICED OVER -- AFTER CLEANING THEM A BIT, THEY ICED AGAIN. SAYING THIS WAS A PROBLEM IS A UNDERSTATEMENT! WE HAVE OWNED A JK 2014 & 2017 WITH REGULAR LIGHTS & NEVER HAD A PROBLEM. NOT SURE WHAT WE'RE GOING TO DO --
Additional Notes:
DRIVING IN A WYOMING SNOW STORM, OUR LED HEAD & DRIVING LIGHTS COMPLETELY ICED OVER -- AFTER CLEANING THEM A BIT, THEY ICED AGAIN. SAYING THIS WAS A PROBLEM IS A UNDERSTATEMENT! WE HAVE OWNED A JK 2014 & 2017 WITH REGULAR LIGHTS & NEVER HAD A PROBLEM. NOT SURE WHAT WE'RE GOING TO DO --
Mfg Campaign: 11163668
Recall Date: Dec 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
STEERING AND CONTROL DRASTICALLY IMPAIRED WHEN HITTING A BUMP OVER 50 MPH. CAR AND STEERING WHEEL VIOLENTLY SHAKE AND CAUSES ME TO LOSE CONTROL OF THE VEHICLE. CAR IS STOCK WITH 0 MODIFICATIONS AND LESS THAT 700 MILES ON IT. WHOEVER SAYS THIS IS NOT A SAFETY CONCERN IS WRONG. I NEARLY CRASHED ON THE HIGHWAY GOING 55 MPH. FAMILY WILL NOT DRIVE WITH ME IN THE CAR ANYMORE DUE TO ISSUE. THIS IS A BRAND NEW CAR. HOW CAN THIS BE JUSTIFIED?
Corrective Action:
STEERING AND CONTROL DRASTICALLY IMPAIRED WHEN HITTING A BUMP OVER 50 MPH. CAR AND STEERING WHEEL VIOLENTLY SHAKE AND CAUSES ME TO LOSE CONTROL OF THE VEHICLE. CAR IS STOCK WITH 0 MODIFICATIONS AND LESS THAT 700 MILES ON IT. WHOEVER SAYS THIS IS NOT A SAFETY CONCERN IS WRONG. I NEARLY CRASHED ON THE HIGHWAY GOING 55 MPH. FAMILY WILL NOT DRIVE WITH ME IN THE CAR ANYMORE DUE TO ISSUE. THIS IS A BRAND NEW CAR. HOW CAN THIS BE JUSTIFIED?
Additional Notes:
STEERING AND CONTROL DRASTICALLY IMPAIRED WHEN HITTING A BUMP OVER 50 MPH. CAR AND STEERING WHEEL VIOLENTLY SHAKE AND CAUSES ME TO LOSE CONTROL OF THE VEHICLE. CAR IS STOCK WITH 0 MODIFICATIONS AND LESS THAT 700 MILES ON IT. WHOEVER SAYS THIS IS NOT A SAFETY CONCERN IS WRONG. I NEARLY CRASHED ON THE HIGHWAY GOING 55 MPH. FAMILY WILL NOT DRIVE WITH ME IN THE CAR ANYMORE DUE TO ISSUE. THIS IS A BRAND NEW CAR. HOW CAN THIS BE JUSTIFIED?
Mfg Campaign: 11163245
Recall Date: Dec 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
STEERING AND CONTROL DRASTICALLY IMPAIRED WHEN HITTING A BUMP OVER 50 MPH. CAR AND STEERING WHEEL VIOLENTLY SHAKE AND CAUSES ME TO LOSE CONTROL OF THE VEHICLE. CAR IS STOCK WITH 0 MODIFICATIONS AND LESS THAT 700 MILES ON IT. WHOEVER SAYS THIS IS NOT A SAFETY CONCERN IS WRONG. I NEARLY CRASHED ON THE HIGHWAY GOING 55 MPH. FAMILY WILL NOT DRIVE WITH ME IN THE CAR ANYMORE DUE TO ISSUE. THIS IS A BRAND NEW CAR. HOW CAN THIS BE JUSTIFIED?
Corrective Action:
STEERING AND CONTROL DRASTICALLY IMPAIRED WHEN HITTING A BUMP OVER 50 MPH. CAR AND STEERING WHEEL VIOLENTLY SHAKE AND CAUSES ME TO LOSE CONTROL OF THE VEHICLE. CAR IS STOCK WITH 0 MODIFICATIONS AND LESS THAT 700 MILES ON IT. WHOEVER SAYS THIS IS NOT A SAFETY CONCERN IS WRONG. I NEARLY CRASHED ON THE HIGHWAY GOING 55 MPH. FAMILY WILL NOT DRIVE WITH ME IN THE CAR ANYMORE DUE TO ISSUE. THIS IS A BRAND NEW CAR. HOW CAN THIS BE JUSTIFIED?
Additional Notes:
STEERING AND CONTROL DRASTICALLY IMPAIRED WHEN HITTING A BUMP OVER 50 MPH. CAR AND STEERING WHEEL VIOLENTLY SHAKE AND CAUSES ME TO LOSE CONTROL OF THE VEHICLE. CAR IS STOCK WITH 0 MODIFICATIONS AND LESS THAT 700 MILES ON IT. WHOEVER SAYS THIS IS NOT A SAFETY CONCERN IS WRONG. I NEARLY CRASHED ON THE HIGHWAY GOING 55 MPH. FAMILY WILL NOT DRIVE WITH ME IN THE CAR ANYMORE DUE TO ISSUE. THIS IS A BRAND NEW CAR. HOW CAN THIS BE JUSTIFIED?
Mfg Campaign: 11163245
Recall Date: Dec 24, 2018
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