Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 77B
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y01
Recall Date: Jan 28, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W12
Recall Date: Mar 3, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2011-2018 Jeep Wrangler right hand drive vehicles. The driver's seat belt buckle mounting strap may fracture and separate from the seat frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VA6
Recall Date: Sep 26, 2019
Ehg Usa Lp Dba American Fastbacks
Safety Issue:
Erwin Hymer Group USA LP dba American Fastbacks (EHGUSA-AF) is recalling certain 2018 Jeep Wrangler vehicles sold with a roof top tent installed. The top cover of the roof top tent may crack or break, possibly resulting in the cover detaching from the vehicle while moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 23, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler four-door vehicles. The right rear passenger door latch may not be in the correct location, possibly preventing the door from latching properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB6
Recall Date: Nov 8, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Jeep Wrangler vehicles. The front track bar brackets may be improperly welded, which can cause the bracket to separate from the frame, reducing steering capability.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA5
Recall Date: Sep 28, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The intermediate steering shaft may not have been properly welded causing a split where the external spline is formed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U48
Recall Date: May 25, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Wrangler vehicles. The rear under body ladder rail may corrode, possibly reducing the strength of the rear floor pan and causing the left rear seat mount to become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U27
Recall Date: Apr 12, 2018
Consumer Complaints
2.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has 13,000 miles on it and manual transmission keeps popping out of second gear. This has almost cause 5 rear end collisions.
Corrective Action:
Vehicle has 13,000 miles on it and manual transmission keeps popping out of second gear. This has almost cause 5 rear end collisions.
Additional Notes:
Vehicle has 13,000 miles on it and manual transmission keeps popping out of second gear. This has almost cause 5 rear end collisions.
Mfg Campaign: 11437977
Recall Date: Oct 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Uconnect (Infotainment System) screen in our vehicle has suffered from delamination. The delamination between the two parts of the screen has resulted in persistent "ghost touching". This is where the screen acts as if it has been touched even though it has not. This ghost touching is sporadic and volatile and results in a very large distraction for the driver. On more than one instance this distraction has almost led to a collision. At one point the touch screen started to self dial SOS and would not respond to the initial attempts to hang up, causing the driver to be distracted and almost cause a collision. This is a known problem affecting multiple FCA vehicles where they have chosen to not recall or support the replacement of the faulty part. This issue can endanger the vehicle driver and others on the road way.
Corrective Action:
The Uconnect (Infotainment System) screen in our vehicle has suffered from delamination. The delamination between the two parts of the screen has resulted in persistent "ghost touching". This is where the screen acts as if it has been touched even though it has not. This ghost touching is sporadic and volatile and results in a very large distraction for the driver. On more than one instance this distraction has almost led to a collision. At one point the touch screen started to self dial SOS and would not respond to the initial attempts to hang up, causing the driver to be distracted and almost cause a collision. This is a known problem affecting multiple FCA vehicles where they have chosen to not recall or support the replacement of the faulty part. This issue can endanger the vehicle driver and others on the road way.
Additional Notes:
The Uconnect (Infotainment System) screen in our vehicle has suffered from delamination. The delamination between the two parts of the screen has resulted in persistent "ghost touching". This is where the screen acts as if it has been touched even though it has not. This ghost touching is sporadic and volatile and results in a very large distraction for the driver. On more than one instance this distraction has almost led to a collision. At one point the touch screen started to self dial SOS and would not respond to the initial attempts to hang up, causing the driver to be distracted and almost cause a collision. This is a known problem affecting multiple FCA vehicles where they have chosen to not recall or support the replacement of the faulty part. This issue can endanger the vehicle driver and others on the road way.
Mfg Campaign: 11436904
Recall Date: Oct 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Random intervals the jeep dash complety shuts down and loses all power steering and ABS and stability control functions. Ran codes and says its losing connection the the tcm. Abs module fails to relieve signal from can bus c
Corrective Action:
Random intervals the jeep dash complety shuts down and loses all power steering and ABS and stability control functions. Ran codes and says its losing connection the the tcm. Abs module fails to relieve signal from can bus c
Additional Notes:
Random intervals the jeep dash complety shuts down and loses all power steering and ABS and stability control functions. Ran codes and says its losing connection the the tcm. Abs module fails to relieve signal from can bus c
Mfg Campaign: 11436362
Recall Date: Oct 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Random intervals the jeep dash complety shuts down and loses all power steering and ABS and stability control functions. Ran codes and says its losing connection the the tcm. Abs module fails to relieve signal from can bus c
Corrective Action:
Random intervals the jeep dash complety shuts down and loses all power steering and ABS and stability control functions. Ran codes and says its losing connection the the tcm. Abs module fails to relieve signal from can bus c
Additional Notes:
Random intervals the jeep dash complety shuts down and loses all power steering and ABS and stability control functions. Ran codes and says its losing connection the the tcm. Abs module fails to relieve signal from can bus c
Mfg Campaign: 11436362
Recall Date: Oct 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Random intervals the jeep dash complety shuts down and loses all power steering and ABS and stability control functions. Ran codes and says its losing connection the the tcm. Abs module fails to relieve signal from can bus c
Corrective Action:
Random intervals the jeep dash complety shuts down and loses all power steering and ABS and stability control functions. Ran codes and says its losing connection the the tcm. Abs module fails to relieve signal from can bus c
Additional Notes:
Random intervals the jeep dash complety shuts down and loses all power steering and ABS and stability control functions. Ran codes and says its losing connection the the tcm. Abs module fails to relieve signal from can bus c
Mfg Campaign: 11436362
Recall Date: Oct 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Driving 72 mph on the interstate when I exited a bridge, there was a bump in the road. The front started to vibrate vigorously and the steering vibrated so hard that I almost had a wreck. Slowed down to 40 mph and the vibrating stopped.
Corrective Action:
Driving 72 mph on the interstate when I exited a bridge, there was a bump in the road. The front started to vibrate vigorously and the steering vibrated so hard that I almost had a wreck. Slowed down to 40 mph and the vibrating stopped.
Additional Notes:
Driving 72 mph on the interstate when I exited a bridge, there was a bump in the road. The front started to vibrate vigorously and the steering vibrated so hard that I almost had a wreck. Slowed down to 40 mph and the vibrating stopped.
Mfg Campaign: 11436001
Recall Date: Oct 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Driving 72 mph on the interstate when I exited a bridge, there was a bump in the road. The front started to vibrate vigorously and the steering vibrated so hard that I almost had a wreck. Slowed down to 40 mph and the vibrating stopped.
Corrective Action:
Driving 72 mph on the interstate when I exited a bridge, there was a bump in the road. The front started to vibrate vigorously and the steering vibrated so hard that I almost had a wreck. Slowed down to 40 mph and the vibrating stopped.
Additional Notes:
Driving 72 mph on the interstate when I exited a bridge, there was a bump in the road. The front started to vibrate vigorously and the steering vibrated so hard that I almost had a wreck. Slowed down to 40 mph and the vibrating stopped.
Mfg Campaign: 11436001
Recall Date: Oct 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Driving 72 mph on interstate, crossed a bridge and as I exited the bridge hit a rough spot and the 2018 Jeep Wrangler I was driving, suddenly the front end started vibrating vigorously and the steering wheel starting vibrating so bad I almost lost control of the vehicle. Finally I slowed down to 40 mph and the vibration stopped. I am afraid to drive the vehicle at a high rate of speed on the interstate because of the possibility of having a wreck. This need to be taken care immediately by the company at no charge to me. The vehicle only has 5500 miles on it. I bought it new.
Corrective Action:
Driving 72 mph on interstate, crossed a bridge and as I exited the bridge hit a rough spot and the 2018 Jeep Wrangler I was driving, suddenly the front end started vibrating vigorously and the steering wheel starting vibrating so bad I almost lost control of the vehicle. Finally I slowed down to 40 mph and the vibration stopped. I am afraid to drive the vehicle at a high rate of speed on the interstate because of the possibility of having a wreck. This need to be taken care immediately by the company at no charge to me. The vehicle only has 5500 miles on it. I bought it new.
Additional Notes:
Driving 72 mph on interstate, crossed a bridge and as I exited the bridge hit a rough spot and the 2018 Jeep Wrangler I was driving, suddenly the front end started vibrating vigorously and the steering wheel starting vibrating so bad I almost lost control of the vehicle. Finally I slowed down to 40 mph and the vibration stopped. I am afraid to drive the vehicle at a high rate of speed on the interstate because of the possibility of having a wreck. This need to be taken care immediately by the company at no charge to me. The vehicle only has 5500 miles on it. I bought it new.
Mfg Campaign: 11436019
Recall Date: Oct 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Driving 72 mph on interstate, crossed a bridge and as I exited the bridge hit a rough spot and the 2018 Jeep Wrangler I was driving, suddenly the front end started vibrating vigorously and the steering wheel starting vibrating so bad I almost lost control of the vehicle. Finally I slowed down to 40 mph and the vibration stopped. I am afraid to drive the vehicle at a high rate of speed on the interstate because of the possibility of having a wreck. This need to be taken care immediately by the company at no charge to me. The vehicle only has 5500 miles on it. I bought it new.
Corrective Action:
Driving 72 mph on interstate, crossed a bridge and as I exited the bridge hit a rough spot and the 2018 Jeep Wrangler I was driving, suddenly the front end started vibrating vigorously and the steering wheel starting vibrating so bad I almost lost control of the vehicle. Finally I slowed down to 40 mph and the vibration stopped. I am afraid to drive the vehicle at a high rate of speed on the interstate because of the possibility of having a wreck. This need to be taken care immediately by the company at no charge to me. The vehicle only has 5500 miles on it. I bought it new.
Additional Notes:
Driving 72 mph on interstate, crossed a bridge and as I exited the bridge hit a rough spot and the 2018 Jeep Wrangler I was driving, suddenly the front end started vibrating vigorously and the steering wheel starting vibrating so bad I almost lost control of the vehicle. Finally I slowed down to 40 mph and the vibration stopped. I am afraid to drive the vehicle at a high rate of speed on the interstate because of the possibility of having a wreck. This need to be taken care immediately by the company at no charge to me. The vehicle only has 5500 miles on it. I bought it new.
Mfg Campaign: 11436019
Recall Date: Oct 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL ASSIST SEEMS TO BE FAIOLING WHEN VEJICLE IS IN MOTION. IT FEELS LIKE THE STEERING STIFFENS UP OR ACTS AS IF THE CAR IS TURNED OFF.
Corrective Action:
STEERING WHEEL ASSIST SEEMS TO BE FAIOLING WHEN VEJICLE IS IN MOTION. IT FEELS LIKE THE STEERING STIFFENS UP OR ACTS AS IF THE CAR IS TURNED OFF.
Additional Notes:
STEERING WHEEL ASSIST SEEMS TO BE FAIOLING WHEN VEJICLE IS IN MOTION. IT FEELS LIKE THE STEERING STIFFENS UP OR ACTS AS IF THE CAR IS TURNED OFF.
Mfg Campaign: 11435415
Recall Date: Oct 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
In July 2021 our 19 year old daughter was driving our 2018 Rubicon on a trip 2 hours or so from home when all of the dash warning lights came on speedometer was lost . Panicked she asked us what to do? We told her to take it to the closest Jeep dealership (Ladd-Hanford DCJR) to see if the vehicle was safe to drive. She was told it just needed an oil change and it was safe to drive. About 10 days later my wife was driving the vehicle and the same thing happened. The vehicle was taken to our local dealer where they tried to diagnose, unable to duplicate the problem it was returned to us. We returned about 10 days later same lights coming on, this time power steering was lost. Dealership worked with Chrysler engineering and determined that the ABS module needed replaced. Work completed and Jeep was picked up. About 10 days later dash warning lights on, speedometer display out, power steering lost, back to dealership. Unable to look at at that time appointment made and returned. It is now September 30th we have cases opened with Chrysler and Mopar Warrantee. Vehicle is still at the dealership, diagnosis is now a $2000.00 chaffed wiring harness just outside the fuse box not covered by anybody. No guarantee that this will fix it. Neither will put anything in writing. I have tried to be patient, we need our vehicle. I do not feel that my family or others are safe when it pertains to this vehicle. I don't want it to be involved in an accident that could cause serious injury or death.
Corrective Action:
In July 2021 our 19 year old daughter was driving our 2018 Rubicon on a trip 2 hours or so from home when all of the dash warning lights came on speedometer was lost . Panicked she asked us what to do? We told her to take it to the closest Jeep dealership (Ladd-Hanford DCJR) to see if the vehicle was safe to drive. She was told it just needed an oil change and it was safe to drive. About 10 days later my wife was driving the vehicle and the same thing happened. The vehicle was taken to our local dealer where they tried to diagnose, unable to duplicate the problem it was returned to us. We returned about 10 days later same lights coming on, this time power steering was lost. Dealership worked with Chrysler engineering and determined that the ABS module needed replaced. Work completed and Jeep was picked up. About 10 days later dash warning lights on, speedometer display out, power steering lost, back to dealership. Unable to look at at that time appointment made and returned. It is now September 30th we have cases opened with Chrysler and Mopar Warrantee. Vehicle is still at the dealership, diagnosis is now a $2000.00 chaffed wiring harness just outside the fuse box not covered by anybody. No guarantee that this will fix it. Neither will put anything in writing. I have tried to be patient, we need our vehicle. I do not feel that my family or others are safe when it pertains to this vehicle. I don't want it to be involved in an accident that could cause serious injury or death.
Additional Notes:
In July 2021 our 19 year old daughter was driving our 2018 Rubicon on a trip 2 hours or so from home when all of the dash warning lights came on speedometer was lost . Panicked she asked us what to do? We told her to take it to the closest Jeep dealership (Ladd-Hanford DCJR) to see if the vehicle was safe to drive. She was told it just needed an oil change and it was safe to drive. About 10 days later my wife was driving the vehicle and the same thing happened. The vehicle was taken to our local dealer where they tried to diagnose, unable to duplicate the problem it was returned to us. We returned about 10 days later same lights coming on, this time power steering was lost. Dealership worked with Chrysler engineering and determined that the ABS module needed replaced. Work completed and Jeep was picked up. About 10 days later dash warning lights on, speedometer display out, power steering lost, back to dealership. Unable to look at at that time appointment made and returned. It is now September 30th we have cases opened with Chrysler and Mopar Warrantee. Vehicle is still at the dealership, diagnosis is now a $2000.00 chaffed wiring harness just outside the fuse box not covered by anybody. No guarantee that this will fix it. Neither will put anything in writing. I have tried to be patient, we need our vehicle. I do not feel that my family or others are safe when it pertains to this vehicle. I don't want it to be involved in an accident that could cause serious injury or death.
Mfg Campaign: 11434948
Recall Date: Sep 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In July 2021 our 19 year old daughter was driving our 2018 Rubicon on a trip 2 hours or so from home when all of the dash warning lights came on speedometer was lost . Panicked she asked us what to do? We told her to take it to the closest Jeep dealership (Ladd-Hanford DCJR) to see if the vehicle was safe to drive. She was told it just needed an oil change and it was safe to drive. About 10 days later my wife was driving the vehicle and the same thing happened. The vehicle was taken to our local dealer where they tried to diagnose, unable to duplicate the problem it was returned to us. We returned about 10 days later same lights coming on, this time power steering was lost. Dealership worked with Chrysler engineering and determined that the ABS module needed replaced. Work completed and Jeep was picked up. About 10 days later dash warning lights on, speedometer display out, power steering lost, back to dealership. Unable to look at at that time appointment made and returned. It is now September 30th we have cases opened with Chrysler and Mopar Warrantee. Vehicle is still at the dealership, diagnosis is now a $2000.00 chaffed wiring harness just outside the fuse box not covered by anybody. No guarantee that this will fix it. Neither will put anything in writing. I have tried to be patient, we need our vehicle. I do not feel that my family or others are safe when it pertains to this vehicle. I don't want it to be involved in an accident that could cause serious injury or death.
Corrective Action:
In July 2021 our 19 year old daughter was driving our 2018 Rubicon on a trip 2 hours or so from home when all of the dash warning lights came on speedometer was lost . Panicked she asked us what to do? We told her to take it to the closest Jeep dealership (Ladd-Hanford DCJR) to see if the vehicle was safe to drive. She was told it just needed an oil change and it was safe to drive. About 10 days later my wife was driving the vehicle and the same thing happened. The vehicle was taken to our local dealer where they tried to diagnose, unable to duplicate the problem it was returned to us. We returned about 10 days later same lights coming on, this time power steering was lost. Dealership worked with Chrysler engineering and determined that the ABS module needed replaced. Work completed and Jeep was picked up. About 10 days later dash warning lights on, speedometer display out, power steering lost, back to dealership. Unable to look at at that time appointment made and returned. It is now September 30th we have cases opened with Chrysler and Mopar Warrantee. Vehicle is still at the dealership, diagnosis is now a $2000.00 chaffed wiring harness just outside the fuse box not covered by anybody. No guarantee that this will fix it. Neither will put anything in writing. I have tried to be patient, we need our vehicle. I do not feel that my family or others are safe when it pertains to this vehicle. I don't want it to be involved in an accident that could cause serious injury or death.
Additional Notes:
In July 2021 our 19 year old daughter was driving our 2018 Rubicon on a trip 2 hours or so from home when all of the dash warning lights came on speedometer was lost . Panicked she asked us what to do? We told her to take it to the closest Jeep dealership (Ladd-Hanford DCJR) to see if the vehicle was safe to drive. She was told it just needed an oil change and it was safe to drive. About 10 days later my wife was driving the vehicle and the same thing happened. The vehicle was taken to our local dealer where they tried to diagnose, unable to duplicate the problem it was returned to us. We returned about 10 days later same lights coming on, this time power steering was lost. Dealership worked with Chrysler engineering and determined that the ABS module needed replaced. Work completed and Jeep was picked up. About 10 days later dash warning lights on, speedometer display out, power steering lost, back to dealership. Unable to look at at that time appointment made and returned. It is now September 30th we have cases opened with Chrysler and Mopar Warrantee. Vehicle is still at the dealership, diagnosis is now a $2000.00 chaffed wiring harness just outside the fuse box not covered by anybody. No guarantee that this will fix it. Neither will put anything in writing. I have tried to be patient, we need our vehicle. I do not feel that my family or others are safe when it pertains to this vehicle. I don't want it to be involved in an accident that could cause serious injury or death.
Mfg Campaign: 11434948
Recall Date: Sep 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
In July 2021 our 19 year old daughter was driving our 2018 Rubicon on a trip 2 hours or so from home when all of the dash warning lights came on speedometer was lost . Panicked she asked us what to do? We told her to take it to the closest Jeep dealership (Ladd-Hanford DCJR) to see if the vehicle was safe to drive. She was told it just needed an oil change and it was safe to drive. About 10 days later my wife was driving the vehicle and the same thing happened. The vehicle was taken to our local dealer where they tried to diagnose, unable to duplicate the problem it was returned to us. We returned about 10 days later same lights coming on, this time power steering was lost. Dealership worked with Chrysler engineering and determined that the ABS module needed replaced. Work completed and Jeep was picked up. About 10 days later dash warning lights on, speedometer display out, power steering lost, back to dealership. Unable to look at at that time appointment made and returned. It is now September 30th we have cases opened with Chrysler and Mopar Warrantee. Vehicle is still at the dealership, diagnosis is now a $2000.00 chaffed wiring harness just outside the fuse box not covered by anybody. No guarantee that this will fix it. Neither will put anything in writing. I have tried to be patient, we need our vehicle. I do not feel that my family or others are safe when it pertains to this vehicle. I don't want it to be involved in an accident that could cause serious injury or death.
Corrective Action:
In July 2021 our 19 year old daughter was driving our 2018 Rubicon on a trip 2 hours or so from home when all of the dash warning lights came on speedometer was lost . Panicked she asked us what to do? We told her to take it to the closest Jeep dealership (Ladd-Hanford DCJR) to see if the vehicle was safe to drive. She was told it just needed an oil change and it was safe to drive. About 10 days later my wife was driving the vehicle and the same thing happened. The vehicle was taken to our local dealer where they tried to diagnose, unable to duplicate the problem it was returned to us. We returned about 10 days later same lights coming on, this time power steering was lost. Dealership worked with Chrysler engineering and determined that the ABS module needed replaced. Work completed and Jeep was picked up. About 10 days later dash warning lights on, speedometer display out, power steering lost, back to dealership. Unable to look at at that time appointment made and returned. It is now September 30th we have cases opened with Chrysler and Mopar Warrantee. Vehicle is still at the dealership, diagnosis is now a $2000.00 chaffed wiring harness just outside the fuse box not covered by anybody. No guarantee that this will fix it. Neither will put anything in writing. I have tried to be patient, we need our vehicle. I do not feel that my family or others are safe when it pertains to this vehicle. I don't want it to be involved in an accident that could cause serious injury or death.
Additional Notes:
In July 2021 our 19 year old daughter was driving our 2018 Rubicon on a trip 2 hours or so from home when all of the dash warning lights came on speedometer was lost . Panicked she asked us what to do? We told her to take it to the closest Jeep dealership (Ladd-Hanford DCJR) to see if the vehicle was safe to drive. She was told it just needed an oil change and it was safe to drive. About 10 days later my wife was driving the vehicle and the same thing happened. The vehicle was taken to our local dealer where they tried to diagnose, unable to duplicate the problem it was returned to us. We returned about 10 days later same lights coming on, this time power steering was lost. Dealership worked with Chrysler engineering and determined that the ABS module needed replaced. Work completed and Jeep was picked up. About 10 days later dash warning lights on, speedometer display out, power steering lost, back to dealership. Unable to look at at that time appointment made and returned. It is now September 30th we have cases opened with Chrysler and Mopar Warrantee. Vehicle is still at the dealership, diagnosis is now a $2000.00 chaffed wiring harness just outside the fuse box not covered by anybody. No guarantee that this will fix it. Neither will put anything in writing. I have tried to be patient, we need our vehicle. I do not feel that my family or others are safe when it pertains to this vehicle. I don't want it to be involved in an accident that could cause serious injury or death.
Mfg Campaign: 11434948
Recall Date: Sep 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Experienced the death wobble. At speeds over 70 mph hitting a few bumps in the road the front end would shake violently would have to get the speed under 50mph in order to get it to stop. Has happened over a dozen times
Corrective Action:
Experienced the death wobble. At speeds over 70 mph hitting a few bumps in the road the front end would shake violently would have to get the speed under 50mph in order to get it to stop. Has happened over a dozen times
Additional Notes:
Experienced the death wobble. At speeds over 70 mph hitting a few bumps in the road the front end would shake violently would have to get the speed under 50mph in order to get it to stop. Has happened over a dozen times
Mfg Campaign: 11434241
Recall Date: Sep 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Stop/Start feature began intermittently working only in March of 2020. Stopped working completely in May. On July 31, 2020 it began functioning. Never worked again after that day. In March 2021 I had the vehicle serviced and advised the dealership it was not functioning. No tests were run and was advised I needed to drive the vehicle more to keep the auxiliary battery charged. On September 12, 2021, vehicle would not start after driving it most of the day. Had to jump start to get running. Would not start the next morning. On 9/13/21, jump started and driven to dealership. R/O Number 6085781/1. Installed BBAUX101AB battery due to Start/Stop battery failed. Stop/Start was not functioning upon leaving dealership. Did not function until 9/19/21 at 8:50am at an intersection. Disengaged the function by pressing the button on the dash. Vehicle shut down, displayed push brake to start. Vehicle put in park. Would not start. Had to use pull cord under gear shift to get in neutral and push out of roadway. Jump started to drive. Vehicle displayed "Stop Safely, vehicle will shut off soon." while driving down the street. Upon arrival, put in reverse to enter driveway, vehicle stopped reversing, felt like it was in neutral, vehicle engine began racing, instrument panel began flashing warnings, had to forcefully hold the brake, would not shift in to park or drive. All gear lights lit up on gearshift. Was afraid the vehicle was going to accelerate and crash. Passengers immediately abandoned the vehicle. Pushed to the start button and vehicle finally shut down. Warning flashing were: Service Electronic Stability Control, Service Power Steering, Service Airbag System, Service 4WD, Service Antilock Brake System, Passenger Airbag On (with no passenger). Instrument needles began moving up and down and would not stop. Opened door and needles ticked, blank screen and a ding. Did this for over an hour before all stopped. Vehicle completely dead. Will not jumpstart.
Corrective Action:
Stop/Start feature began intermittently working only in March of 2020. Stopped working completely in May. On July 31, 2020 it began functioning. Never worked again after that day. In March 2021 I had the vehicle serviced and advised the dealership it was not functioning. No tests were run and was advised I needed to drive the vehicle more to keep the auxiliary battery charged. On September 12, 2021, vehicle would not start after driving it most of the day. Had to jump start to get running. Would not start the next morning. On 9/13/21, jump started and driven to dealership. R/O Number 6085781/1. Installed BBAUX101AB battery due to Start/Stop battery failed. Stop/Start was not functioning upon leaving dealership. Did not function until 9/19/21 at 8:50am at an intersection. Disengaged the function by pressing the button on the dash. Vehicle shut down, displayed push brake to start. Vehicle put in park. Would not start. Had to use pull cord under gear shift to get in neutral and push out of roadway. Jump started to drive. Vehicle displayed "Stop Safely, vehicle will shut off soon." while driving down the street. Upon arrival, put in reverse to enter driveway, vehicle stopped reversing, felt like it was in neutral, vehicle engine began racing, instrument panel began flashing warnings, had to forcefully hold the brake, would not shift in to park or drive. All gear lights lit up on gearshift. Was afraid the vehicle was going to accelerate and crash. Passengers immediately abandoned the vehicle. Pushed to the start button and vehicle finally shut down. Warning flashing were: Service Electronic Stability Control, Service Power Steering, Service Airbag System, Service 4WD, Service Antilock Brake System, Passenger Airbag On (with no passenger). Instrument needles began moving up and down and would not stop. Opened door and needles ticked, blank screen and a ding. Did this for over an hour before all stopped. Vehicle completely dead. Will not jumpstart.
Additional Notes:
Stop/Start feature began intermittently working only in March of 2020. Stopped working completely in May. On July 31, 2020 it began functioning. Never worked again after that day. In March 2021 I had the vehicle serviced and advised the dealership it was not functioning. No tests were run and was advised I needed to drive the vehicle more to keep the auxiliary battery charged. On September 12, 2021, vehicle would not start after driving it most of the day. Had to jump start to get running. Would not start the next morning. On 9/13/21, jump started and driven to dealership. R/O Number 6085781/1. Installed BBAUX101AB battery due to Start/Stop battery failed. Stop/Start was not functioning upon leaving dealership. Did not function until 9/19/21 at 8:50am at an intersection. Disengaged the function by pressing the button on the dash. Vehicle shut down, displayed push brake to start. Vehicle put in park. Would not start. Had to use pull cord under gear shift to get in neutral and push out of roadway. Jump started to drive. Vehicle displayed "Stop Safely, vehicle will shut off soon." while driving down the street. Upon arrival, put in reverse to enter driveway, vehicle stopped reversing, felt like it was in neutral, vehicle engine began racing, instrument panel began flashing warnings, had to forcefully hold the brake, would not shift in to park or drive. All gear lights lit up on gearshift. Was afraid the vehicle was going to accelerate and crash. Passengers immediately abandoned the vehicle. Pushed to the start button and vehicle finally shut down. Warning flashing were: Service Electronic Stability Control, Service Power Steering, Service Airbag System, Service 4WD, Service Antilock Brake System, Passenger Airbag On (with no passenger). Instrument needles began moving up and down and would not stop. Opened door and needles ticked, blank screen and a ding. Did this for over an hour before all stopped. Vehicle completely dead. Will not jumpstart.
Mfg Campaign: 11433600
Recall Date: Sep 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I was driving down a major highway at approx 60 mph. The entire vehicle started violently shaking; uncontrollably. It was very difficult to control steering. This continued for approx. 2 minutes. No warning lights came on
Corrective Action:
I was driving down a major highway at approx 60 mph. The entire vehicle started violently shaking; uncontrollably. It was very difficult to control steering. This continued for approx. 2 minutes. No warning lights came on
Additional Notes:
I was driving down a major highway at approx 60 mph. The entire vehicle started violently shaking; uncontrollably. It was very difficult to control steering. This continued for approx. 2 minutes. No warning lights came on
Mfg Campaign: 11432678
Recall Date: Sep 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
I was driving down a major highway at approx 60 mph. The entire vehicle started violently shaking; uncontrollably. It was very difficult to control steering. This continued for approx. 2 minutes. No warning lights came on
Corrective Action:
I was driving down a major highway at approx 60 mph. The entire vehicle started violently shaking; uncontrollably. It was very difficult to control steering. This continued for approx. 2 minutes. No warning lights came on
Additional Notes:
I was driving down a major highway at approx 60 mph. The entire vehicle started violently shaking; uncontrollably. It was very difficult to control steering. This continued for approx. 2 minutes. No warning lights came on
Mfg Campaign: 11432678
Recall Date: Sep 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Jeep Stalled on me in the middle of the street at Night. All of the lights dimmed out including my Emergency lights, I couldn’t put into Neutral or turn it on I had to get it towed Home. Both batteries replaced it turns on but stalls. Could be the alternator?
Corrective Action:
My Jeep Stalled on me in the middle of the street at Night. All of the lights dimmed out including my Emergency lights, I couldn’t put into Neutral or turn it on I had to get it towed Home. Both batteries replaced it turns on but stalls. Could be the alternator?
Additional Notes:
My Jeep Stalled on me in the middle of the street at Night. All of the lights dimmed out including my Emergency lights, I couldn’t put into Neutral or turn it on I had to get it towed Home. Both batteries replaced it turns on but stalls. Could be the alternator?
Mfg Campaign: 11431735
Recall Date: Sep 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Jeep Stalled on me in the middle of the street at Night. All of the lights dimmed out including my Emergency lights, I couldn’t put into Neutral or turn it on I had to get it towed Home. Both batteries replaced it turns on but stalls. Could be the alternator?
Corrective Action:
My Jeep Stalled on me in the middle of the street at Night. All of the lights dimmed out including my Emergency lights, I couldn’t put into Neutral or turn it on I had to get it towed Home. Both batteries replaced it turns on but stalls. Could be the alternator?
Additional Notes:
My Jeep Stalled on me in the middle of the street at Night. All of the lights dimmed out including my Emergency lights, I couldn’t put into Neutral or turn it on I had to get it towed Home. Both batteries replaced it turns on but stalls. Could be the alternator?
Mfg Campaign: 11431735
Recall Date: Sep 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My Jeep Stalled on me in the middle of the street at Night. All of the lights dimmed out including my Emergency lights, I couldn’t put into Neutral or turn it on I had to get it towed Home. Both batteries replaced it turns on but stalls. Could be the alternator?
Corrective Action:
My Jeep Stalled on me in the middle of the street at Night. All of the lights dimmed out including my Emergency lights, I couldn’t put into Neutral or turn it on I had to get it towed Home. Both batteries replaced it turns on but stalls. Could be the alternator?
Additional Notes:
My Jeep Stalled on me in the middle of the street at Night. All of the lights dimmed out including my Emergency lights, I couldn’t put into Neutral or turn it on I had to get it towed Home. Both batteries replaced it turns on but stalls. Could be the alternator?
Mfg Campaign: 11431735
Recall Date: Sep 4, 2021
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