Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 95B
Recall Date: Sep 27, 2024
Consumer Complaints
164 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle starts flashing the “D” the vehicle then completely stops. All the lights in the dashboard turn on and it asks to shift to park then the shaft can’t be move. The vehicle turns on, but the shaft can’t be shifted. This has happened to us twice in the middle of a Texas highway and we unfortunately can’t even put it on park to push it out of harms way
Corrective Action:
The vehicle starts flashing the “D” the vehicle then completely stops. All the lights in the dashboard turn on and it asks to shift to park then the shaft can’t be move. The vehicle turns on, but the shaft can’t be shifted. This has happened to us twice in the middle of a Texas highway and we unfortunately can’t even put it on park to push it out of harms way
Additional Notes:
The vehicle starts flashing the “D” the vehicle then completely stops. All the lights in the dashboard turn on and it asks to shift to park then the shaft can’t be move. The vehicle turns on, but the shaft can’t be shifted. This has happened to us twice in the middle of a Texas highway and we unfortunately can’t even put it on park to push it out of harms way
Mfg Campaign: 11568281
Recall Date: Jan 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The vehicle starts flashing the “D” the vehicle then completely stops. All the lights in the dashboard turn on and it asks to shift to park then the shaft can’t be move. The vehicle turns on, but the shaft can’t be shifted. This has happened to us twice in the middle of a Texas highway and we unfortunately can’t even put it on park to push it out of harms way
Corrective Action:
The vehicle starts flashing the “D” the vehicle then completely stops. All the lights in the dashboard turn on and it asks to shift to park then the shaft can’t be move. The vehicle turns on, but the shaft can’t be shifted. This has happened to us twice in the middle of a Texas highway and we unfortunately can’t even put it on park to push it out of harms way
Additional Notes:
The vehicle starts flashing the “D” the vehicle then completely stops. All the lights in the dashboard turn on and it asks to shift to park then the shaft can’t be move. The vehicle turns on, but the shaft can’t be shifted. This has happened to us twice in the middle of a Texas highway and we unfortunately can’t even put it on park to push it out of harms way
Mfg Campaign: 11568281
Recall Date: Jan 28, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
At 316 miles I received a notification that there was 0% oil life remaining and the 4xe was also in Fuel and Oil refresh mode and electic mode not working. Vehicle was brought to service at dealership where it was bought and an oil change was performed. Another 300 miles later, the same notification occurred. Jeep is again in Fuel and Oil refresh mode and electric is not working. Dealership was notified and they have not responded this occurred a little over 1 week ago.
Corrective Action:
At 316 miles I received a notification that there was 0% oil life remaining and the 4xe was also in Fuel and Oil refresh mode and electic mode not working. Vehicle was brought to service at dealership where it was bought and an oil change was performed. Another 300 miles later, the same notification occurred. Jeep is again in Fuel and Oil refresh mode and electric is not working. Dealership was notified and they have not responded this occurred a little over 1 week ago.
Additional Notes:
At 316 miles I received a notification that there was 0% oil life remaining and the 4xe was also in Fuel and Oil refresh mode and electic mode not working. Vehicle was brought to service at dealership where it was bought and an oil change was performed. Another 300 miles later, the same notification occurred. Jeep is again in Fuel and Oil refresh mode and electric is not working. Dealership was notified and they have not responded this occurred a little over 1 week ago.
Mfg Campaign: 11566835
Recall Date: Jan 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, We got a brand new 2024 Jeep Wrangler 4xe Sport S two days ago from Ourisman in Baltimore (I live in New York). Since we got the Jeep, it randomly stops and the car just shuts off in the middle of the road, with the D by the gear shift blinking red. There is plenty of gas and is fully charged. It has happened five times in the two days I've had it. We've called multiple Jeep dealerships, everyone is refusing to even see the car because it was purchased in Baltimore. I've been given the run around with many different phone numbers to call. I am scared to drive it to Baltimore myself, lest it shut down on the highway.
Corrective Action:
Hello, We got a brand new 2024 Jeep Wrangler 4xe Sport S two days ago from Ourisman in Baltimore (I live in New York). Since we got the Jeep, it randomly stops and the car just shuts off in the middle of the road, with the D by the gear shift blinking red. There is plenty of gas and is fully charged. It has happened five times in the two days I've had it. We've called multiple Jeep dealerships, everyone is refusing to even see the car because it was purchased in Baltimore. I've been given the run around with many different phone numbers to call. I am scared to drive it to Baltimore myself, lest it shut down on the highway.
Additional Notes:
Hello, We got a brand new 2024 Jeep Wrangler 4xe Sport S two days ago from Ourisman in Baltimore (I live in New York). Since we got the Jeep, it randomly stops and the car just shuts off in the middle of the road, with the D by the gear shift blinking red. There is plenty of gas and is fully charged. It has happened five times in the two days I've had it. We've called multiple Jeep dealerships, everyone is refusing to even see the car because it was purchased in Baltimore. I've been given the run around with many different phone numbers to call. I am scared to drive it to Baltimore myself, lest it shut down on the highway.
Mfg Campaign: 11566264
Recall Date: Jan 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Defective throttle body at 77 miles
Corrective Action:
Defective throttle body at 77 miles
Additional Notes:
Defective throttle body at 77 miles
Mfg Campaign: 11565625
Recall Date: Jan 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When coming to a stop light, vehicle stopped and shut off completely. It would stop for 3-5 minutes in order to be able to restart. This occurrence has happened no less than 6 times since purchase of vehicle (approximately 1 week old). Currently Jeep only has 426 miles. Very concerned about the safety. Luckily the automatic shut off has only happened when at a stop light. No this is not the engine shutting off and restarting after the gas is depressed. The Jeep simply will not move and you have to try and restart multiple, multiple times in order to drive it again. It will take anywhere between 3-5 minutes. Please see link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When coming to a stop light, vehicle stopped and shut off completely. It would stop for 3-5 minutes in order to be able to restart. This occurrence has happened no less than 6 times since purchase of vehicle (approximately 1 week old). Currently Jeep only has 426 miles. Very concerned about the safety. Luckily the automatic shut off has only happened when at a stop light. No this is not the engine shutting off and restarting after the gas is depressed. The Jeep simply will not move and you have to try and restart multiple, multiple times in order to drive it again. It will take anywhere between 3-5 minutes. Please see link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When coming to a stop light, vehicle stopped and shut off completely. It would stop for 3-5 minutes in order to be able to restart. This occurrence has happened no less than 6 times since purchase of vehicle (approximately 1 week old). Currently Jeep only has 426 miles. Very concerned about the safety. Luckily the automatic shut off has only happened when at a stop light. No this is not the engine shutting off and restarting after the gas is depressed. The Jeep simply will not move and you have to try and restart multiple, multiple times in order to drive it again. It will take anywhere between 3-5 minutes. Please see link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565230
Recall Date: Jan 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
When coming to a stop light, vehicle stopped and shut off completely. It would stop for 3-5 minutes in order to be able to restart. This occurrence has happened no less than 6 times since purchase of vehicle (approximately 1 week old). Currently Jeep only has 426 miles. Very concerned about the safety. Luckily the automatic shut off has only happened when at a stop light. No this is not the engine shutting off and restarting after the gas is depressed. The Jeep simply will not move and you have to try and restart multiple, multiple times in order to drive it again. It will take anywhere between 3-5 minutes. Please see link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When coming to a stop light, vehicle stopped and shut off completely. It would stop for 3-5 minutes in order to be able to restart. This occurrence has happened no less than 6 times since purchase of vehicle (approximately 1 week old). Currently Jeep only has 426 miles. Very concerned about the safety. Luckily the automatic shut off has only happened when at a stop light. No this is not the engine shutting off and restarting after the gas is depressed. The Jeep simply will not move and you have to try and restart multiple, multiple times in order to drive it again. It will take anywhere between 3-5 minutes. Please see link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When coming to a stop light, vehicle stopped and shut off completely. It would stop for 3-5 minutes in order to be able to restart. This occurrence has happened no less than 6 times since purchase of vehicle (approximately 1 week old). Currently Jeep only has 426 miles. Very concerned about the safety. Luckily the automatic shut off has only happened when at a stop light. No this is not the engine shutting off and restarting after the gas is depressed. The Jeep simply will not move and you have to try and restart multiple, multiple times in order to drive it again. It will take anywhere between 3-5 minutes. Please see link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565230
Recall Date: Jan 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When coming to a stop light, vehicle stopped and shut off completely. It would stop for 3-5 minutes in order to be able to restart. This occurrence has happened no less than 6 times since purchase of vehicle (approximately 1 week old). Currently Jeep only has 426 miles. Very concerned about the safety. Luckily the automatic shut off has only happened when at a stop light. No this is not the engine shutting off and restarting after the gas is depressed. The Jeep simply will not move and you have to try and restart multiple, multiple times in order to drive it again. It will take anywhere between 3-5 minutes. Please see link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When coming to a stop light, vehicle stopped and shut off completely. It would stop for 3-5 minutes in order to be able to restart. This occurrence has happened no less than 6 times since purchase of vehicle (approximately 1 week old). Currently Jeep only has 426 miles. Very concerned about the safety. Luckily the automatic shut off has only happened when at a stop light. No this is not the engine shutting off and restarting after the gas is depressed. The Jeep simply will not move and you have to try and restart multiple, multiple times in order to drive it again. It will take anywhere between 3-5 minutes. Please see link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When coming to a stop light, vehicle stopped and shut off completely. It would stop for 3-5 minutes in order to be able to restart. This occurrence has happened no less than 6 times since purchase of vehicle (approximately 1 week old). Currently Jeep only has 426 miles. Very concerned about the safety. Luckily the automatic shut off has only happened when at a stop light. No this is not the engine shutting off and restarting after the gas is depressed. The Jeep simply will not move and you have to try and restart multiple, multiple times in order to drive it again. It will take anywhere between 3-5 minutes. Please see link below: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565230
Recall Date: Jan 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Good afternoon. My name is [XXX] . On [XXX], I signed a two year lease on a new 2024 Jeep Wrangler Sahara at Herb Chambers Jeep of Danvers, MA . Two days later on [XXX], the new Wrangler I had only driven 30 miles, stalled at a red light- less than a quarter of a mile from a railroad crossing. The vehicle was undriveable, was not able to be started let alone shifted into neutral. What was seemingly just an inconvenience at the time has raised some major safety concerns as a Jeep driver. My vehicle has been at the dealership for over 3 weeks after the initial day it was towed as it was completely undriveable. The department stated that it may need a new transmission, and this issue needed to be escalated to Jeep Corporation. After communicating with the service department it is my understanding that “if the same code does not arise, the vehicle can be returned to me.” After escalated, I was given the resolution that “it simply was a coding issue and the vehicle could be picked up.” I am highly concerned that a vehicle that has not had any maintenance rendered to it in the weeks (18 business days, which constitutes a Lemon Law in the state of Massachusetts) it has been at the dealership after it was completely stalled, can be returned to me without any answers other than “this happens sometimes.” As I know, since in the shop, only codes have been run and the vehicle has been driven by the foreman mechanic to try to elicit the same code from [XXX]. To my knowledge there are several cases similar to mine involved in a class action law suit. I would like light shed on this issue as it is highly alarming as a major safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Good afternoon. My name is [XXX] . On [XXX], I signed a two year lease on a new 2024 Jeep Wrangler Sahara at Herb Chambers Jeep of Danvers, MA . Two days later on [XXX], the new Wrangler I had only driven 30 miles, stalled at a red light- less than a quarter of a mile from a railroad crossing. The vehicle was undriveable, was not able to be started let alone shifted into neutral. What was seemingly just an inconvenience at the time has raised some major safety concerns as a Jeep driver. My vehicle has been at the dealership for over 3 weeks after the initial day it was towed as it was completely undriveable. The department stated that it may need a new transmission, and this issue needed to be escalated to Jeep Corporation. After communicating with the service department it is my understanding that “if the same code does not arise, the vehicle can be returned to me.” After escalated, I was given the resolution that “it simply was a coding issue and the vehicle could be picked up.” I am highly concerned that a vehicle that has not had any maintenance rendered to it in the weeks (18 business days, which constitutes a Lemon Law in the state of Massachusetts) it has been at the dealership after it was completely stalled, can be returned to me without any answers other than “this happens sometimes.” As I know, since in the shop, only codes have been run and the vehicle has been driven by the foreman mechanic to try to elicit the same code from [XXX]. To my knowledge there are several cases similar to mine involved in a class action law suit. I would like light shed on this issue as it is highly alarming as a major safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Good afternoon. My name is [XXX] . On [XXX], I signed a two year lease on a new 2024 Jeep Wrangler Sahara at Herb Chambers Jeep of Danvers, MA . Two days later on [XXX], the new Wrangler I had only driven 30 miles, stalled at a red light- less than a quarter of a mile from a railroad crossing. The vehicle was undriveable, was not able to be started let alone shifted into neutral. What was seemingly just an inconvenience at the time has raised some major safety concerns as a Jeep driver. My vehicle has been at the dealership for over 3 weeks after the initial day it was towed as it was completely undriveable. The department stated that it may need a new transmission, and this issue needed to be escalated to Jeep Corporation. After communicating with the service department it is my understanding that “if the same code does not arise, the vehicle can be returned to me.” After escalated, I was given the resolution that “it simply was a coding issue and the vehicle could be picked up.” I am highly concerned that a vehicle that has not had any maintenance rendered to it in the weeks (18 business days, which constitutes a Lemon Law in the state of Massachusetts) it has been at the dealership after it was completely stalled, can be returned to me without any answers other than “this happens sometimes.” As I know, since in the shop, only codes have been run and the vehicle has been driven by the foreman mechanic to try to elicit the same code from [XXX]. To my knowledge there are several cases similar to mine involved in a class action law suit. I would like light shed on this issue as it is highly alarming as a major safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565012
Recall Date: Jan 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Good afternoon. My name is [XXX] . On [XXX], I signed a two year lease on a new 2024 Jeep Wrangler Sahara at Herb Chambers Jeep of Danvers, MA . Two days later on [XXX], the new Wrangler I had only driven 30 miles, stalled at a red light- less than a quarter of a mile from a railroad crossing. The vehicle was undriveable, was not able to be started let alone shifted into neutral. What was seemingly just an inconvenience at the time has raised some major safety concerns as a Jeep driver. My vehicle has been at the dealership for over 3 weeks after the initial day it was towed as it was completely undriveable. The department stated that it may need a new transmission, and this issue needed to be escalated to Jeep Corporation. After communicating with the service department it is my understanding that “if the same code does not arise, the vehicle can be returned to me.” After escalated, I was given the resolution that “it simply was a coding issue and the vehicle could be picked up.” I am highly concerned that a vehicle that has not had any maintenance rendered to it in the weeks (18 business days, which constitutes a Lemon Law in the state of Massachusetts) it has been at the dealership after it was completely stalled, can be returned to me without any answers other than “this happens sometimes.” As I know, since in the shop, only codes have been run and the vehicle has been driven by the foreman mechanic to try to elicit the same code from [XXX]. To my knowledge there are several cases similar to mine involved in a class action law suit. I would like light shed on this issue as it is highly alarming as a major safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Good afternoon. My name is [XXX] . On [XXX], I signed a two year lease on a new 2024 Jeep Wrangler Sahara at Herb Chambers Jeep of Danvers, MA . Two days later on [XXX], the new Wrangler I had only driven 30 miles, stalled at a red light- less than a quarter of a mile from a railroad crossing. The vehicle was undriveable, was not able to be started let alone shifted into neutral. What was seemingly just an inconvenience at the time has raised some major safety concerns as a Jeep driver. My vehicle has been at the dealership for over 3 weeks after the initial day it was towed as it was completely undriveable. The department stated that it may need a new transmission, and this issue needed to be escalated to Jeep Corporation. After communicating with the service department it is my understanding that “if the same code does not arise, the vehicle can be returned to me.” After escalated, I was given the resolution that “it simply was a coding issue and the vehicle could be picked up.” I am highly concerned that a vehicle that has not had any maintenance rendered to it in the weeks (18 business days, which constitutes a Lemon Law in the state of Massachusetts) it has been at the dealership after it was completely stalled, can be returned to me without any answers other than “this happens sometimes.” As I know, since in the shop, only codes have been run and the vehicle has been driven by the foreman mechanic to try to elicit the same code from [XXX]. To my knowledge there are several cases similar to mine involved in a class action law suit. I would like light shed on this issue as it is highly alarming as a major safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Good afternoon. My name is [XXX] . On [XXX], I signed a two year lease on a new 2024 Jeep Wrangler Sahara at Herb Chambers Jeep of Danvers, MA . Two days later on [XXX], the new Wrangler I had only driven 30 miles, stalled at a red light- less than a quarter of a mile from a railroad crossing. The vehicle was undriveable, was not able to be started let alone shifted into neutral. What was seemingly just an inconvenience at the time has raised some major safety concerns as a Jeep driver. My vehicle has been at the dealership for over 3 weeks after the initial day it was towed as it was completely undriveable. The department stated that it may need a new transmission, and this issue needed to be escalated to Jeep Corporation. After communicating with the service department it is my understanding that “if the same code does not arise, the vehicle can be returned to me.” After escalated, I was given the resolution that “it simply was a coding issue and the vehicle could be picked up.” I am highly concerned that a vehicle that has not had any maintenance rendered to it in the weeks (18 business days, which constitutes a Lemon Law in the state of Massachusetts) it has been at the dealership after it was completely stalled, can be returned to me without any answers other than “this happens sometimes.” As I know, since in the shop, only codes have been run and the vehicle has been driven by the foreman mechanic to try to elicit the same code from [XXX]. To my knowledge there are several cases similar to mine involved in a class action law suit. I would like light shed on this issue as it is highly alarming as a major safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11565012
Recall Date: Jan 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
Potential Consequences:
The contact owns a 2024 Jeep Wrangler 4x4E. The contact stated that his wife noticed a fire at the charger while the vehicle was plugged in and charging. The owners were able to extinguish the fire. There were no reported injuries. The vehicle had not been charged. The fire department was called to the scene. While his wife was driving the vehicle, it overheated. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,500.
Corrective Action:
The contact owns a 2024 Jeep Wrangler 4x4E. The contact stated that his wife noticed a fire at the charger while the vehicle was plugged in and charging. The owners were able to extinguish the fire. There were no reported injuries. The vehicle had not been charged. The fire department was called to the scene. While his wife was driving the vehicle, it overheated. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,500.
Additional Notes:
The contact owns a 2024 Jeep Wrangler 4x4E. The contact stated that his wife noticed a fire at the charger while the vehicle was plugged in and charging. The owners were able to extinguish the fire. There were no reported injuries. The vehicle had not been charged. The fire department was called to the scene. While his wife was driving the vehicle, it overheated. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,500.
Mfg Campaign: 11564419
Recall Date: Jan 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2024 Jeep Wrangler 4x4E. The contact stated that his wife noticed a fire at the charger while the vehicle was plugged in and charging. The owners were able to extinguish the fire. There were no reported injuries. The vehicle had not been charged. The fire department was called to the scene. While his wife was driving the vehicle, it overheated. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,500.
Corrective Action:
The contact owns a 2024 Jeep Wrangler 4x4E. The contact stated that his wife noticed a fire at the charger while the vehicle was plugged in and charging. The owners were able to extinguish the fire. There were no reported injuries. The vehicle had not been charged. The fire department was called to the scene. While his wife was driving the vehicle, it overheated. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,500.
Additional Notes:
The contact owns a 2024 Jeep Wrangler 4x4E. The contact stated that his wife noticed a fire at the charger while the vehicle was plugged in and charging. The owners were able to extinguish the fire. There were no reported injuries. The vehicle had not been charged. The fire department was called to the scene. While his wife was driving the vehicle, it overheated. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,500.
Mfg Campaign: 11564419
Recall Date: Jan 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While merging onto the highway the car completely shut down thank god there was an exit and a traffic light and the car would not turn back on. This happened on 12/2/2023 it was towed to the dealership they told us it had a defective main battery and there were two blown fuses but they could not figure out why. Then on Wednesday 12/6/23 they called and said they figured it out and it was fixed. Then 3 days later on 12/9/23 the car shut down again this time it was parked it said it was running but it wasn't it was flashing that the HOOD WAS NOT LATCHED, SERVICE CHARGING SYSTEM. the dealership has had the Jeep since 12/9/23 on 12/14/23 I received a vehicle health report SERVICE BRAKING SYSTEM FAILURE, ABS FAILURE I thought maybe they were working on the car but my husband spoke to the service advisor and told him of the alert I received and he told my husband that, that was odd because the car was not being worked on. It is now 12/27 no phone calls returned and no update on the vehicle
Corrective Action:
While merging onto the highway the car completely shut down thank god there was an exit and a traffic light and the car would not turn back on. This happened on 12/2/2023 it was towed to the dealership they told us it had a defective main battery and there were two blown fuses but they could not figure out why. Then on Wednesday 12/6/23 they called and said they figured it out and it was fixed. Then 3 days later on 12/9/23 the car shut down again this time it was parked it said it was running but it wasn't it was flashing that the HOOD WAS NOT LATCHED, SERVICE CHARGING SYSTEM. the dealership has had the Jeep since 12/9/23 on 12/14/23 I received a vehicle health report SERVICE BRAKING SYSTEM FAILURE, ABS FAILURE I thought maybe they were working on the car but my husband spoke to the service advisor and told him of the alert I received and he told my husband that, that was odd because the car was not being worked on. It is now 12/27 no phone calls returned and no update on the vehicle
Additional Notes:
While merging onto the highway the car completely shut down thank god there was an exit and a traffic light and the car would not turn back on. This happened on 12/2/2023 it was towed to the dealership they told us it had a defective main battery and there were two blown fuses but they could not figure out why. Then on Wednesday 12/6/23 they called and said they figured it out and it was fixed. Then 3 days later on 12/9/23 the car shut down again this time it was parked it said it was running but it wasn't it was flashing that the HOOD WAS NOT LATCHED, SERVICE CHARGING SYSTEM. the dealership has had the Jeep since 12/9/23 on 12/14/23 I received a vehicle health report SERVICE BRAKING SYSTEM FAILURE, ABS FAILURE I thought maybe they were working on the car but my husband spoke to the service advisor and told him of the alert I received and he told my husband that, that was odd because the car was not being worked on. It is now 12/27 no phone calls returned and no update on the vehicle
Mfg Campaign: 11561989
Recall Date: Dec 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While merging onto the highway the car completely shut down thank god there was an exit and a traffic light and the car would not turn back on. This happened on 12/2/2023 it was towed to the dealership they told us it had a defective main battery and there were two blown fuses but they could not figure out why. Then on Wednesday 12/6/23 they called and said they figured it out and it was fixed. Then 3 days later on 12/9/23 the car shut down again this time it was parked it said it was running but it wasn't it was flashing that the HOOD WAS NOT LATCHED, SERVICE CHARGING SYSTEM. the dealership has had the Jeep since 12/9/23 on 12/14/23 I received a vehicle health report SERVICE BRAKING SYSTEM FAILURE, ABS FAILURE I thought maybe they were working on the car but my husband spoke to the service advisor and told him of the alert I received and he told my husband that, that was odd because the car was not being worked on. It is now 12/27 no phone calls returned and no update on the vehicle
Corrective Action:
While merging onto the highway the car completely shut down thank god there was an exit and a traffic light and the car would not turn back on. This happened on 12/2/2023 it was towed to the dealership they told us it had a defective main battery and there were two blown fuses but they could not figure out why. Then on Wednesday 12/6/23 they called and said they figured it out and it was fixed. Then 3 days later on 12/9/23 the car shut down again this time it was parked it said it was running but it wasn't it was flashing that the HOOD WAS NOT LATCHED, SERVICE CHARGING SYSTEM. the dealership has had the Jeep since 12/9/23 on 12/14/23 I received a vehicle health report SERVICE BRAKING SYSTEM FAILURE, ABS FAILURE I thought maybe they were working on the car but my husband spoke to the service advisor and told him of the alert I received and he told my husband that, that was odd because the car was not being worked on. It is now 12/27 no phone calls returned and no update on the vehicle
Additional Notes:
While merging onto the highway the car completely shut down thank god there was an exit and a traffic light and the car would not turn back on. This happened on 12/2/2023 it was towed to the dealership they told us it had a defective main battery and there were two blown fuses but they could not figure out why. Then on Wednesday 12/6/23 they called and said they figured it out and it was fixed. Then 3 days later on 12/9/23 the car shut down again this time it was parked it said it was running but it wasn't it was flashing that the HOOD WAS NOT LATCHED, SERVICE CHARGING SYSTEM. the dealership has had the Jeep since 12/9/23 on 12/14/23 I received a vehicle health report SERVICE BRAKING SYSTEM FAILURE, ABS FAILURE I thought maybe they were working on the car but my husband spoke to the service advisor and told him of the alert I received and he told my husband that, that was odd because the car was not being worked on. It is now 12/27 no phone calls returned and no update on the vehicle
Mfg Campaign: 11561989
Recall Date: Dec 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving when the car malfunctioned and gave a transmission error. It said to put the car on park and once I did, it said to have the transmission looked at. I was unable to cost to the side of the road, and my vehicle was in the middle of a busy street. The car lost power, and was unable to come back on, even though some parts were lit up. Once road service arrived, they charged the car and the car started and I was able to park it to have it towed.
Corrective Action:
I was driving when the car malfunctioned and gave a transmission error. It said to put the car on park and once I did, it said to have the transmission looked at. I was unable to cost to the side of the road, and my vehicle was in the middle of a busy street. The car lost power, and was unable to come back on, even though some parts were lit up. Once road service arrived, they charged the car and the car started and I was able to park it to have it towed.
Additional Notes:
I was driving when the car malfunctioned and gave a transmission error. It said to put the car on park and once I did, it said to have the transmission looked at. I was unable to cost to the side of the road, and my vehicle was in the middle of a busy street. The car lost power, and was unable to come back on, even though some parts were lit up. Once road service arrived, they charged the car and the car started and I was able to park it to have it towed.
Mfg Campaign: 11561362
Recall Date: Dec 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving when the car malfunctioned and gave a transmission error. It said to put the car on park and once I did, it said to have the transmission looked at. I was unable to cost to the side of the road, and my vehicle was in the middle of a busy street. The car lost power, and was unable to come back on, even though some parts were lit up. Once road service arrived, they charged the car and the car started and I was able to park it to have it towed.
Corrective Action:
I was driving when the car malfunctioned and gave a transmission error. It said to put the car on park and once I did, it said to have the transmission looked at. I was unable to cost to the side of the road, and my vehicle was in the middle of a busy street. The car lost power, and was unable to come back on, even though some parts were lit up. Once road service arrived, they charged the car and the car started and I was able to park it to have it towed.
Additional Notes:
I was driving when the car malfunctioned and gave a transmission error. It said to put the car on park and once I did, it said to have the transmission looked at. I was unable to cost to the side of the road, and my vehicle was in the middle of a busy street. The car lost power, and was unable to come back on, even though some parts were lit up. Once road service arrived, they charged the car and the car started and I was able to park it to have it towed.
Mfg Campaign: 11561362
Recall Date: Dec 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On a hybrid mode, drive gear at less than 10mph to park the vehicle. No engine warning lights, and no unusual signs. The car suddenly accelerated as I hit the brakes. At the time of the acceleration, the gasoline engine immediately came on and vehicle only came to stop as I stomped on the brakes for the second time, causing property damage.
Corrective Action:
On a hybrid mode, drive gear at less than 10mph to park the vehicle. No engine warning lights, and no unusual signs. The car suddenly accelerated as I hit the brakes. At the time of the acceleration, the gasoline engine immediately came on and vehicle only came to stop as I stomped on the brakes for the second time, causing property damage.
Additional Notes:
On a hybrid mode, drive gear at less than 10mph to park the vehicle. No engine warning lights, and no unusual signs. The car suddenly accelerated as I hit the brakes. At the time of the acceleration, the gasoline engine immediately came on and vehicle only came to stop as I stomped on the brakes for the second time, causing property damage.
Mfg Campaign: 11554516
Recall Date: Nov 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On a hybrid mode, drive gear at less than 10mph to park the vehicle. No engine warning lights, and no unusual signs. The car suddenly accelerated as I hit the brakes. At the time of the acceleration, the gasoline engine immediately came on and vehicle only came to stop as I stomped on the brakes for the second time, causing property damage.
Corrective Action:
On a hybrid mode, drive gear at less than 10mph to park the vehicle. No engine warning lights, and no unusual signs. The car suddenly accelerated as I hit the brakes. At the time of the acceleration, the gasoline engine immediately came on and vehicle only came to stop as I stomped on the brakes for the second time, causing property damage.
Additional Notes:
On a hybrid mode, drive gear at less than 10mph to park the vehicle. No engine warning lights, and no unusual signs. The car suddenly accelerated as I hit the brakes. At the time of the acceleration, the gasoline engine immediately came on and vehicle only came to stop as I stomped on the brakes for the second time, causing property damage.
Mfg Campaign: 11554516
Recall Date: Nov 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On a hybrid mode, drive gear at less than 10mph to park the vehicle. No engine warning lights, and no unusual signs. The car suddenly accelerated as I hit the brakes. At the time of the acceleration, the gasoline engine immediately came on and vehicle only came to stop as I stomped on the brakes for the second time, causing property damage.
Corrective Action:
On a hybrid mode, drive gear at less than 10mph to park the vehicle. No engine warning lights, and no unusual signs. The car suddenly accelerated as I hit the brakes. At the time of the acceleration, the gasoline engine immediately came on and vehicle only came to stop as I stomped on the brakes for the second time, causing property damage.
Additional Notes:
On a hybrid mode, drive gear at less than 10mph to park the vehicle. No engine warning lights, and no unusual signs. The car suddenly accelerated as I hit the brakes. At the time of the acceleration, the gasoline engine immediately came on and vehicle only came to stop as I stomped on the brakes for the second time, causing property damage.
Mfg Campaign: 11554516
Recall Date: Nov 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On 10/21/2023 I went to turn on my car and shift it to drive when the shifter was unable to move. The shifter was stuck in park and could not move out of any other gear. Check engine light and power steering light were on. Additionally the following message showed up on the dash - "Service Electronic Stability" Several tow truckers were called and the vehicle was unable to be put into neutral even after attempting to use the override cable in the shifter. The vehicle had to be dragged onto a flatbed and was towed to the dealership. Per the dealer it sound like the vehicle need a full transmission replacement and a computer replacement.
Corrective Action:
On 10/21/2023 I went to turn on my car and shift it to drive when the shifter was unable to move. The shifter was stuck in park and could not move out of any other gear. Check engine light and power steering light were on. Additionally the following message showed up on the dash - "Service Electronic Stability" Several tow truckers were called and the vehicle was unable to be put into neutral even after attempting to use the override cable in the shifter. The vehicle had to be dragged onto a flatbed and was towed to the dealership. Per the dealer it sound like the vehicle need a full transmission replacement and a computer replacement.
Additional Notes:
On 10/21/2023 I went to turn on my car and shift it to drive when the shifter was unable to move. The shifter was stuck in park and could not move out of any other gear. Check engine light and power steering light were on. Additionally the following message showed up on the dash - "Service Electronic Stability" Several tow truckers were called and the vehicle was unable to be put into neutral even after attempting to use the override cable in the shifter. The vehicle had to be dragged onto a flatbed and was towed to the dealership. Per the dealer it sound like the vehicle need a full transmission replacement and a computer replacement.
Mfg Campaign: 11553500
Recall Date: Nov 3, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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