Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14B,33B,34B,35B,36B
Recall Date: Mar 14, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The third-row seat belts may not allow occupants to properly access or fasten the seat belt to the buckle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: A7A
Recall Date: Oct 26, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Wagoneer and Grand Wagoneer vehicles. The upper B-pillar interior trim may not be fully seated and could interfere with the side curtain air bag (SABIC) deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 76A
Recall Date: Aug 3, 2023
Consumer Complaints
78 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2023 Jeep Wagoneer steering wheel became locked with alerts on the dashboard "Power Steering Unavailable Service Required." Thank GOD I parked in a parking lot when I went food shopping. This has happened twice before to my wife in the garage but no alerts came out. I spent two hours stuck and 1 hour waiting for a tow truck. It was a cold day and after the heat to the seats and steering were on, the steering became soft and I was able to steer the car home. I took car to dealership the next day and they gave me a loaner. Two days later I went to the dealership to find out what is going on. They said it may be up to six weeks to get a part. As per the rep who I know very well, she said there have been 59 reports across US and there are only 19 parts available. It is a module issue but it is built into the steering wheel column. I read other reports and they are scary [XXX] I had a problem with a 2021 Chrysler Pacifica owned by the same Jeep, Dodge, and Chrysler manufacturer. I think the US gov needs to step in and dissolve this company and everyone return their vehicles and send a message to other car manufacturers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2023 Jeep Wagoneer steering wheel became locked with alerts on the dashboard "Power Steering Unavailable Service Required." Thank GOD I parked in a parking lot when I went food shopping. This has happened twice before to my wife in the garage but no alerts came out. I spent two hours stuck and 1 hour waiting for a tow truck. It was a cold day and after the heat to the seats and steering were on, the steering became soft and I was able to steer the car home. I took car to dealership the next day and they gave me a loaner. Two days later I went to the dealership to find out what is going on. They said it may be up to six weeks to get a part. As per the rep who I know very well, she said there have been 59 reports across US and there are only 19 parts available. It is a module issue but it is built into the steering wheel column. I read other reports and they are scary [XXX] I had a problem with a 2021 Chrysler Pacifica owned by the same Jeep, Dodge, and Chrysler manufacturer. I think the US gov needs to step in and dissolve this company and everyone return their vehicles and send a message to other car manufacturers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2023 Jeep Wagoneer steering wheel became locked with alerts on the dashboard "Power Steering Unavailable Service Required." Thank GOD I parked in a parking lot when I went food shopping. This has happened twice before to my wife in the garage but no alerts came out. I spent two hours stuck and 1 hour waiting for a tow truck. It was a cold day and after the heat to the seats and steering were on, the steering became soft and I was able to steer the car home. I took car to dealership the next day and they gave me a loaner. Two days later I went to the dealership to find out what is going on. They said it may be up to six weeks to get a part. As per the rep who I know very well, she said there have been 59 reports across US and there are only 19 parts available. It is a module issue but it is built into the steering wheel column. I read other reports and they are scary [XXX] I had a problem with a 2021 Chrysler Pacifica owned by the same Jeep, Dodge, and Chrysler manufacturer. I think the US gov needs to step in and dissolve this company and everyone return their vehicles and send a message to other car manufacturers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11573634
Recall Date: Feb 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Jeep Wagoneer. The contact stated while driving at unknown speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle failed to recognize the key FOB after driving and parking the vehicle. The headlights became inoperable while driving at night. The navigation screen randomly became inoperable and turned blank. The manufacturer was not contacted. The failure mileage was 34,000.
Corrective Action:
The contact owns a 2023 Jeep Wagoneer. The contact stated while driving at unknown speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle failed to recognize the key FOB after driving and parking the vehicle. The headlights became inoperable while driving at night. The navigation screen randomly became inoperable and turned blank. The manufacturer was not contacted. The failure mileage was 34,000.
Additional Notes:
The contact owns a 2023 Jeep Wagoneer. The contact stated while driving at unknown speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle failed to recognize the key FOB after driving and parking the vehicle. The headlights became inoperable while driving at night. The navigation screen randomly became inoperable and turned blank. The manufacturer was not contacted. The failure mileage was 34,000.
Mfg Campaign: 11571934
Recall Date: Feb 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2023 Jeep Wagoneer. The contact stated while driving at unknown speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle failed to recognize the key FOB after driving and parking the vehicle. The headlights became inoperable while driving at night. The navigation screen randomly became inoperable and turned blank. The manufacturer was not contacted. The failure mileage was 34,000.
Corrective Action:
The contact owns a 2023 Jeep Wagoneer. The contact stated while driving at unknown speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle failed to recognize the key FOB after driving and parking the vehicle. The headlights became inoperable while driving at night. The navigation screen randomly became inoperable and turned blank. The manufacturer was not contacted. The failure mileage was 34,000.
Additional Notes:
The contact owns a 2023 Jeep Wagoneer. The contact stated while driving at unknown speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle failed to recognize the key FOB after driving and parking the vehicle. The headlights became inoperable while driving at night. The navigation screen randomly became inoperable and turned blank. The manufacturer was not contacted. The failure mileage was 34,000.
Mfg Campaign: 11571934
Recall Date: Feb 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Potential Consequences:
The contact owns a 2023 Jeep Wagoneer. The contact stated while driving at unknown speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle failed to recognize the key FOB after driving and parking the vehicle. The headlights became inoperable while driving at night. The navigation screen randomly became inoperable and turned blank. The manufacturer was not contacted. The failure mileage was 34,000.
Corrective Action:
The contact owns a 2023 Jeep Wagoneer. The contact stated while driving at unknown speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle failed to recognize the key FOB after driving and parking the vehicle. The headlights became inoperable while driving at night. The navigation screen randomly became inoperable and turned blank. The manufacturer was not contacted. The failure mileage was 34,000.
Additional Notes:
The contact owns a 2023 Jeep Wagoneer. The contact stated while driving at unknown speeds, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle failed to recognize the key FOB after driving and parking the vehicle. The headlights became inoperable while driving at night. The navigation screen randomly became inoperable and turned blank. The manufacturer was not contacted. The failure mileage was 34,000.
Mfg Campaign: 11571934
Recall Date: Feb 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
This vehicle has a persistent brake fluid leaking problem. Anytime the vehicle is parked at a ~ 7% incline, where the front of the car is lower than the rear, the car leaks material amounts of brake fluid. The dealer has tried many times (over 4 times) to fix the issue by replacing all relevant parts… it still leaks. Based on my observations, there appears to be a design flaw in the brake fluid reservoir and the reservoir cap, it can not keep the fluid in the system. The risks arising from the persistent leaks include: 1.) catastrophic brake failure due to insufficient fluid in the system, 2.) fire risk, engine compartment has flammable brake fluid places it should not be, 3.) environmental contamination risk, and 4.) slip and fall risk from leaving slippery puddles of hazardous material ever place this vehicle is parked on an incline.
Corrective Action:
This vehicle has a persistent brake fluid leaking problem. Anytime the vehicle is parked at a ~ 7% incline, where the front of the car is lower than the rear, the car leaks material amounts of brake fluid. The dealer has tried many times (over 4 times) to fix the issue by replacing all relevant parts… it still leaks. Based on my observations, there appears to be a design flaw in the brake fluid reservoir and the reservoir cap, it can not keep the fluid in the system. The risks arising from the persistent leaks include: 1.) catastrophic brake failure due to insufficient fluid in the system, 2.) fire risk, engine compartment has flammable brake fluid places it should not be, 3.) environmental contamination risk, and 4.) slip and fall risk from leaving slippery puddles of hazardous material ever place this vehicle is parked on an incline.
Additional Notes:
This vehicle has a persistent brake fluid leaking problem. Anytime the vehicle is parked at a ~ 7% incline, where the front of the car is lower than the rear, the car leaks material amounts of brake fluid. The dealer has tried many times (over 4 times) to fix the issue by replacing all relevant parts… it still leaks. Based on my observations, there appears to be a design flaw in the brake fluid reservoir and the reservoir cap, it can not keep the fluid in the system. The risks arising from the persistent leaks include: 1.) catastrophic brake failure due to insufficient fluid in the system, 2.) fire risk, engine compartment has flammable brake fluid places it should not be, 3.) environmental contamination risk, and 4.) slip and fall risk from leaving slippery puddles of hazardous material ever place this vehicle is parked on an incline.
Mfg Campaign: 11566197
Recall Date: Jan 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving on 129 in hamilton ohio at 6 am I hit debri in the road wrapped in black plastic I didn’t see it until it was too late. It was dark outside.911 operator knew it was there but didn’t have police there with lights on to let drivers know. It was in both lanes on my side of road I hit it and tore up the front end. I still dont know what I hit and haven’t heard back from police others hit it too. This was a rental car I was driving. Is there a way I can get reimbursed for the damages I had to report to my insurance since the police knew it was In the road and didn’t not have anyone marking it?
Corrective Action:
Driving on 129 in hamilton ohio at 6 am I hit debri in the road wrapped in black plastic I didn’t see it until it was too late. It was dark outside.911 operator knew it was there but didn’t have police there with lights on to let drivers know. It was in both lanes on my side of road I hit it and tore up the front end. I still dont know what I hit and haven’t heard back from police others hit it too. This was a rental car I was driving. Is there a way I can get reimbursed for the damages I had to report to my insurance since the police knew it was In the road and didn’t not have anyone marking it?
Additional Notes:
Driving on 129 in hamilton ohio at 6 am I hit debri in the road wrapped in black plastic I didn’t see it until it was too late. It was dark outside.911 operator knew it was there but didn’t have police there with lights on to let drivers know. It was in both lanes on my side of road I hit it and tore up the front end. I still dont know what I hit and haven’t heard back from police others hit it too. This was a rental car I was driving. Is there a way I can get reimbursed for the damages I had to report to my insurance since the police knew it was In the road and didn’t not have anyone marking it?
Mfg Campaign: 11561773
Recall Date: Dec 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This incident occurred today when I was on the slower lane and moved to the left lane in order to accelerate. The transmission didn't respond to my acceleration as a result the gear wouldn't shift to higher level and my vehicle remained stuck at the lower level. This could have been catastrophic to my family if there traffic was moving faster but because of slow moving traffic I was able to pull it over the shoulder and put it in neutral and then was able to drive. I haven't shown this issue to the dealer yet. I have checked about this problem online and multiple people have reported the same issue and dealership couldn't fix it. It happens when I have to accelerate from a 10 miles per hour to a higher speed. No, th vehicle hasn't been inspected by police or insurance or manufacturer. No failure was displayed anywhere.
Corrective Action:
This incident occurred today when I was on the slower lane and moved to the left lane in order to accelerate. The transmission didn't respond to my acceleration as a result the gear wouldn't shift to higher level and my vehicle remained stuck at the lower level. This could have been catastrophic to my family if there traffic was moving faster but because of slow moving traffic I was able to pull it over the shoulder and put it in neutral and then was able to drive. I haven't shown this issue to the dealer yet. I have checked about this problem online and multiple people have reported the same issue and dealership couldn't fix it. It happens when I have to accelerate from a 10 miles per hour to a higher speed. No, th vehicle hasn't been inspected by police or insurance or manufacturer. No failure was displayed anywhere.
Additional Notes:
This incident occurred today when I was on the slower lane and moved to the left lane in order to accelerate. The transmission didn't respond to my acceleration as a result the gear wouldn't shift to higher level and my vehicle remained stuck at the lower level. This could have been catastrophic to my family if there traffic was moving faster but because of slow moving traffic I was able to pull it over the shoulder and put it in neutral and then was able to drive. I haven't shown this issue to the dealer yet. I have checked about this problem online and multiple people have reported the same issue and dealership couldn't fix it. It happens when I have to accelerate from a 10 miles per hour to a higher speed. No, th vehicle hasn't been inspected by police or insurance or manufacturer. No failure was displayed anywhere.
Mfg Campaign: 11556661
Recall Date: Nov 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After very minor accident the car crash symbol and the car in lane symbol came on and will not turn off. Took to dealer and they said there was no update to correct the problem. Feel unsafe in a car that should be safe since it's new. And has error message of limited functionality.
Corrective Action:
After very minor accident the car crash symbol and the car in lane symbol came on and will not turn off. Took to dealer and they said there was no update to correct the problem. Feel unsafe in a car that should be safe since it's new. And has error message of limited functionality.
Additional Notes:
After very minor accident the car crash symbol and the car in lane symbol came on and will not turn off. Took to dealer and they said there was no update to correct the problem. Feel unsafe in a car that should be safe since it's new. And has error message of limited functionality.
Mfg Campaign: 11554269
Recall Date: Nov 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
After very minor accident the car crash symbol and the car in lane symbol came on and will not turn off. Took to dealer and they said there was no update to correct the problem. Feel unsafe in a car that should be safe since it's new. And has error message of limited functionality.
Corrective Action:
After very minor accident the car crash symbol and the car in lane symbol came on and will not turn off. Took to dealer and they said there was no update to correct the problem. Feel unsafe in a car that should be safe since it's new. And has error message of limited functionality.
Additional Notes:
After very minor accident the car crash symbol and the car in lane symbol came on and will not turn off. Took to dealer and they said there was no update to correct the problem. Feel unsafe in a car that should be safe since it's new. And has error message of limited functionality.
Mfg Campaign: 11554269
Recall Date: Nov 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
After very minor accident the car crash symbol and the car in lane symbol came on and will not turn off. Took to dealer and they said there was no update to correct the problem. Feel unsafe in a car that should be safe since it's new. And has error message of limited functionality.
Corrective Action:
After very minor accident the car crash symbol and the car in lane symbol came on and will not turn off. Took to dealer and they said there was no update to correct the problem. Feel unsafe in a car that should be safe since it's new. And has error message of limited functionality.
Additional Notes:
After very minor accident the car crash symbol and the car in lane symbol came on and will not turn off. Took to dealer and they said there was no update to correct the problem. Feel unsafe in a car that should be safe since it's new. And has error message of limited functionality.
Mfg Campaign: 11554269
Recall Date: Nov 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Driving vehicle with no vehicles within 100 yards directly in front of vehicle and with 1 car in the lane to vehicles right on a 2-lane road. Vehicle on the right was about 30-40 car lengths ahead of my own vehicle. The collision detection system and emergency braking system sounded off, lit up the dash panel stating BREAK, and then applied the brakes while going 50 mph with drivers behind me. The driver behind me had to swerve onto the left median to avoid colliding with my vehicle. The obvious issue here is that no vehicle was within any distance that should have triggered my collision avoidance system, but yet it went off unexpectedly and almost caused the person behind me to wreck their vehicle into mine. No check engine light or other service lights were on at the time of this event or subsequent events I have experience since this first event occurring. Called Wagoneer Client services who told me that all reports they receive are not reviewed by Stellantis even if they are a safety issue. I called the dealership after receiving this information from the Wagoneer client services and took my vehicle in to be looked at. Dealer stated because no freeze frame trouble data existed this must not be an issue and determined it was not having issues. Vehicle since being taken in has suffered from numerous electrical issues and has been out of service for weeks without rectifying. This however is a major safety issue and thus I feel needs to be researched and looked into.
Corrective Action:
Driving vehicle with no vehicles within 100 yards directly in front of vehicle and with 1 car in the lane to vehicles right on a 2-lane road. Vehicle on the right was about 30-40 car lengths ahead of my own vehicle. The collision detection system and emergency braking system sounded off, lit up the dash panel stating BREAK, and then applied the brakes while going 50 mph with drivers behind me. The driver behind me had to swerve onto the left median to avoid colliding with my vehicle. The obvious issue here is that no vehicle was within any distance that should have triggered my collision avoidance system, but yet it went off unexpectedly and almost caused the person behind me to wreck their vehicle into mine. No check engine light or other service lights were on at the time of this event or subsequent events I have experience since this first event occurring. Called Wagoneer Client services who told me that all reports they receive are not reviewed by Stellantis even if they are a safety issue. I called the dealership after receiving this information from the Wagoneer client services and took my vehicle in to be looked at. Dealer stated because no freeze frame trouble data existed this must not be an issue and determined it was not having issues. Vehicle since being taken in has suffered from numerous electrical issues and has been out of service for weeks without rectifying. This however is a major safety issue and thus I feel needs to be researched and looked into.
Additional Notes:
Driving vehicle with no vehicles within 100 yards directly in front of vehicle and with 1 car in the lane to vehicles right on a 2-lane road. Vehicle on the right was about 30-40 car lengths ahead of my own vehicle. The collision detection system and emergency braking system sounded off, lit up the dash panel stating BREAK, and then applied the brakes while going 50 mph with drivers behind me. The driver behind me had to swerve onto the left median to avoid colliding with my vehicle. The obvious issue here is that no vehicle was within any distance that should have triggered my collision avoidance system, but yet it went off unexpectedly and almost caused the person behind me to wreck their vehicle into mine. No check engine light or other service lights were on at the time of this event or subsequent events I have experience since this first event occurring. Called Wagoneer Client services who told me that all reports they receive are not reviewed by Stellantis even if they are a safety issue. I called the dealership after receiving this information from the Wagoneer client services and took my vehicle in to be looked at. Dealer stated because no freeze frame trouble data existed this must not be an issue and determined it was not having issues. Vehicle since being taken in has suffered from numerous electrical issues and has been out of service for weeks without rectifying. This however is a major safety issue and thus I feel needs to be researched and looked into.
Mfg Campaign: 11551419
Recall Date: Oct 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Driving vehicle with no vehicles within 100 yards directly in front of vehicle and with 1 car in the lane to vehicles right on a 2-lane road. Vehicle on the right was about 30-40 car lengths ahead of my own vehicle. The collision detection system and emergency braking system sounded off, lit up the dash panel stating BREAK, and then applied the brakes while going 50 mph with drivers behind me. The driver behind me had to swerve onto the left median to avoid colliding with my vehicle. The obvious issue here is that no vehicle was within any distance that should have triggered my collision avoidance system, but yet it went off unexpectedly and almost caused the person behind me to wreck their vehicle into mine. No check engine light or other service lights were on at the time of this event or subsequent events I have experience since this first event occurring. Called Wagoneer Client services who told me that all reports they receive are not reviewed by Stellantis even if they are a safety issue. I called the dealership after receiving this information from the Wagoneer client services and took my vehicle in to be looked at. Dealer stated because no freeze frame trouble data existed this must not be an issue and determined it was not having issues. Vehicle since being taken in has suffered from numerous electrical issues and has been out of service for weeks without rectifying. This however is a major safety issue and thus I feel needs to be researched and looked into.
Corrective Action:
Driving vehicle with no vehicles within 100 yards directly in front of vehicle and with 1 car in the lane to vehicles right on a 2-lane road. Vehicle on the right was about 30-40 car lengths ahead of my own vehicle. The collision detection system and emergency braking system sounded off, lit up the dash panel stating BREAK, and then applied the brakes while going 50 mph with drivers behind me. The driver behind me had to swerve onto the left median to avoid colliding with my vehicle. The obvious issue here is that no vehicle was within any distance that should have triggered my collision avoidance system, but yet it went off unexpectedly and almost caused the person behind me to wreck their vehicle into mine. No check engine light or other service lights were on at the time of this event or subsequent events I have experience since this first event occurring. Called Wagoneer Client services who told me that all reports they receive are not reviewed by Stellantis even if they are a safety issue. I called the dealership after receiving this information from the Wagoneer client services and took my vehicle in to be looked at. Dealer stated because no freeze frame trouble data existed this must not be an issue and determined it was not having issues. Vehicle since being taken in has suffered from numerous electrical issues and has been out of service for weeks without rectifying. This however is a major safety issue and thus I feel needs to be researched and looked into.
Additional Notes:
Driving vehicle with no vehicles within 100 yards directly in front of vehicle and with 1 car in the lane to vehicles right on a 2-lane road. Vehicle on the right was about 30-40 car lengths ahead of my own vehicle. The collision detection system and emergency braking system sounded off, lit up the dash panel stating BREAK, and then applied the brakes while going 50 mph with drivers behind me. The driver behind me had to swerve onto the left median to avoid colliding with my vehicle. The obvious issue here is that no vehicle was within any distance that should have triggered my collision avoidance system, but yet it went off unexpectedly and almost caused the person behind me to wreck their vehicle into mine. No check engine light or other service lights were on at the time of this event or subsequent events I have experience since this first event occurring. Called Wagoneer Client services who told me that all reports they receive are not reviewed by Stellantis even if they are a safety issue. I called the dealership after receiving this information from the Wagoneer client services and took my vehicle in to be looked at. Dealer stated because no freeze frame trouble data existed this must not be an issue and determined it was not having issues. Vehicle since being taken in has suffered from numerous electrical issues and has been out of service for weeks without rectifying. This however is a major safety issue and thus I feel needs to be researched and looked into.
Mfg Campaign: 11551419
Recall Date: Oct 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Driving vehicle with no vehicles within 100 yards directly in front of vehicle and with 1 car in the lane to vehicles right on a 2-lane road. Vehicle on the right was about 30-40 car lengths ahead of my own vehicle. The collision detection system and emergency braking system sounded off, lit up the dash panel stating BREAK, and then applied the brakes while going 50 mph with drivers behind me. The driver behind me had to swerve onto the left median to avoid colliding with my vehicle. The obvious issue here is that no vehicle was within any distance that should have triggered my collision avoidance system, but yet it went off unexpectedly and almost caused the person behind me to wreck their vehicle into mine. No check engine light or other service lights were on at the time of this event or subsequent events I have experience since this first event occurring. Called Wagoneer Client services who told me that all reports they receive are not reviewed by Stellantis even if they are a safety issue. I called the dealership after receiving this information from the Wagoneer client services and took my vehicle in to be looked at. Dealer stated because no freeze frame trouble data existed this must not be an issue and determined it was not having issues. Vehicle since being taken in has suffered from numerous electrical issues and has been out of service for weeks without rectifying. This however is a major safety issue and thus I feel needs to be researched and looked into.
Corrective Action:
Driving vehicle with no vehicles within 100 yards directly in front of vehicle and with 1 car in the lane to vehicles right on a 2-lane road. Vehicle on the right was about 30-40 car lengths ahead of my own vehicle. The collision detection system and emergency braking system sounded off, lit up the dash panel stating BREAK, and then applied the brakes while going 50 mph with drivers behind me. The driver behind me had to swerve onto the left median to avoid colliding with my vehicle. The obvious issue here is that no vehicle was within any distance that should have triggered my collision avoidance system, but yet it went off unexpectedly and almost caused the person behind me to wreck their vehicle into mine. No check engine light or other service lights were on at the time of this event or subsequent events I have experience since this first event occurring. Called Wagoneer Client services who told me that all reports they receive are not reviewed by Stellantis even if they are a safety issue. I called the dealership after receiving this information from the Wagoneer client services and took my vehicle in to be looked at. Dealer stated because no freeze frame trouble data existed this must not be an issue and determined it was not having issues. Vehicle since being taken in has suffered from numerous electrical issues and has been out of service for weeks without rectifying. This however is a major safety issue and thus I feel needs to be researched and looked into.
Additional Notes:
Driving vehicle with no vehicles within 100 yards directly in front of vehicle and with 1 car in the lane to vehicles right on a 2-lane road. Vehicle on the right was about 30-40 car lengths ahead of my own vehicle. The collision detection system and emergency braking system sounded off, lit up the dash panel stating BREAK, and then applied the brakes while going 50 mph with drivers behind me. The driver behind me had to swerve onto the left median to avoid colliding with my vehicle. The obvious issue here is that no vehicle was within any distance that should have triggered my collision avoidance system, but yet it went off unexpectedly and almost caused the person behind me to wreck their vehicle into mine. No check engine light or other service lights were on at the time of this event or subsequent events I have experience since this first event occurring. Called Wagoneer Client services who told me that all reports they receive are not reviewed by Stellantis even if they are a safety issue. I called the dealership after receiving this information from the Wagoneer client services and took my vehicle in to be looked at. Dealer stated because no freeze frame trouble data existed this must not be an issue and determined it was not having issues. Vehicle since being taken in has suffered from numerous electrical issues and has been out of service for weeks without rectifying. This however is a major safety issue and thus I feel needs to be researched and looked into.
Mfg Campaign: 11551419
Recall Date: Oct 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Panoramic sunroof exploded while driving on freeway in good weather conditions. The only thing preventing the glass from falling on my head and my son's was the screen underneath the sunroof. The extremely loud and unexpected sound caused by the glass exploding was incredibly disorienting while in traffic traveling at approximately 65 mph. This could have caused an accident. There was no debris falling on the car that would have caused this damage, and we were not traveling under a bridge at the time of the event. I brought the vehicle to my local Jeep dealer in Torrance, CA. It has not yet been inspected by the dealer or manufacturer.
Corrective Action:
Panoramic sunroof exploded while driving on freeway in good weather conditions. The only thing preventing the glass from falling on my head and my son's was the screen underneath the sunroof. The extremely loud and unexpected sound caused by the glass exploding was incredibly disorienting while in traffic traveling at approximately 65 mph. This could have caused an accident. There was no debris falling on the car that would have caused this damage, and we were not traveling under a bridge at the time of the event. I brought the vehicle to my local Jeep dealer in Torrance, CA. It has not yet been inspected by the dealer or manufacturer.
Additional Notes:
Panoramic sunroof exploded while driving on freeway in good weather conditions. The only thing preventing the glass from falling on my head and my son's was the screen underneath the sunroof. The extremely loud and unexpected sound caused by the glass exploding was incredibly disorienting while in traffic traveling at approximately 65 mph. This could have caused an accident. There was no debris falling on the car that would have caused this damage, and we were not traveling under a bridge at the time of the event. I brought the vehicle to my local Jeep dealer in Torrance, CA. It has not yet been inspected by the dealer or manufacturer.
Mfg Campaign: 11546234
Recall Date: Sep 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Panoramic sunroof exploded while driving on freeway in good weather conditions. The only thing preventing the glass from falling on my head and my son's was the screen underneath the sunroof. The extremely loud and unexpected sound caused by the glass exploding was incredibly disorienting while in traffic traveling at approximately 65 mph. This could have caused an accident. There was no debris falling on the car that would have caused this damage, and we were not traveling under a bridge at the time of the event. I brought the vehicle to my local Jeep dealer in Torrance, CA. It has not yet been inspected by the dealer or manufacturer.
Corrective Action:
Panoramic sunroof exploded while driving on freeway in good weather conditions. The only thing preventing the glass from falling on my head and my son's was the screen underneath the sunroof. The extremely loud and unexpected sound caused by the glass exploding was incredibly disorienting while in traffic traveling at approximately 65 mph. This could have caused an accident. There was no debris falling on the car that would have caused this damage, and we were not traveling under a bridge at the time of the event. I brought the vehicle to my local Jeep dealer in Torrance, CA. It has not yet been inspected by the dealer or manufacturer.
Additional Notes:
Panoramic sunroof exploded while driving on freeway in good weather conditions. The only thing preventing the glass from falling on my head and my son's was the screen underneath the sunroof. The extremely loud and unexpected sound caused by the glass exploding was incredibly disorienting while in traffic traveling at approximately 65 mph. This could have caused an accident. There was no debris falling on the car that would have caused this damage, and we were not traveling under a bridge at the time of the event. I brought the vehicle to my local Jeep dealer in Torrance, CA. It has not yet been inspected by the dealer or manufacturer.
Mfg Campaign: 11546234
Recall Date: Sep 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Leaks break fluid when parked at an angle (nose facing down hill). Heat seems to be a factor because it leaks more on hot days. The dealer has tried to remedy the problem no fewer than 4 times, replacing many major components. There appears to be a design flaw in the master cylinder area as that is where the brake fluid keeps leaking from. I have to imagine if you keep losing break fluid it is a safety issue and an environmental one.
Corrective Action:
Leaks break fluid when parked at an angle (nose facing down hill). Heat seems to be a factor because it leaks more on hot days. The dealer has tried to remedy the problem no fewer than 4 times, replacing many major components. There appears to be a design flaw in the master cylinder area as that is where the brake fluid keeps leaking from. I have to imagine if you keep losing break fluid it is a safety issue and an environmental one.
Additional Notes:
Leaks break fluid when parked at an angle (nose facing down hill). Heat seems to be a factor because it leaks more on hot days. The dealer has tried to remedy the problem no fewer than 4 times, replacing many major components. There appears to be a design flaw in the master cylinder area as that is where the brake fluid keeps leaking from. I have to imagine if you keep losing break fluid it is a safety issue and an environmental one.
Mfg Campaign: 11543072
Recall Date: Sep 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The front windshield has a very noticeable warp under the rear view mirror. Enough to cause vertigo while driving. Many forums explain this issue has been reported to Jeep but no resolution has been proposed by them.
Corrective Action:
The front windshield has a very noticeable warp under the rear view mirror. Enough to cause vertigo while driving. Many forums explain this issue has been reported to Jeep but no resolution has been proposed by them.
Additional Notes:
The front windshield has a very noticeable warp under the rear view mirror. Enough to cause vertigo while driving. Many forums explain this issue has been reported to Jeep but no resolution has been proposed by them.
Mfg Campaign: 11535934
Recall Date: Aug 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
- Transmission. Vehicle is brand new, less than 1,500 miles - Inability to accelerate vehicle on highway. - Problem was reproduced by technician at Jeep dealership and confirmed that the vehicle needs a new transmission. - The vehicle as only inspected by the dealership, as far as we know. - Gears were slipping, car became noisy, check engine light came on, and we were unable to accelerate vehicle.
Corrective Action:
- Transmission. Vehicle is brand new, less than 1,500 miles - Inability to accelerate vehicle on highway. - Problem was reproduced by technician at Jeep dealership and confirmed that the vehicle needs a new transmission. - The vehicle as only inspected by the dealership, as far as we know. - Gears were slipping, car became noisy, check engine light came on, and we were unable to accelerate vehicle.
Additional Notes:
- Transmission. Vehicle is brand new, less than 1,500 miles - Inability to accelerate vehicle on highway. - Problem was reproduced by technician at Jeep dealership and confirmed that the vehicle needs a new transmission. - The vehicle as only inspected by the dealership, as far as we know. - Gears were slipping, car became noisy, check engine light came on, and we were unable to accelerate vehicle.
Mfg Campaign: 11525412
Recall Date: Jun 5, 2023
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Valencia, CA • 36 yrs
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