Complaints & Recalls
Consumer Complaints
89 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
THE HEAD REST ON THE PASSENGER SIDE WAS DEACTIVATED WITH OUT A REASON AND COULD NOT BE PLACE BACK TO ITS ORIGINAL SETTING. THIS HAPPED WHILE DRIVING IN HIGHWAY. LUCKILY THERE WAS NO ONE SEATING AT THE SEAT THAT TIME.
Corrective Action:
THE HEAD REST ON THE PASSENGER SIDE WAS DEACTIVATED WITH OUT A REASON AND COULD NOT BE PLACE BACK TO ITS ORIGINAL SETTING. THIS HAPPED WHILE DRIVING IN HIGHWAY. LUCKILY THERE WAS NO ONE SEATING AT THE SEAT THAT TIME.
Additional Notes:
THE HEAD REST ON THE PASSENGER SIDE WAS DEACTIVATED WITH OUT A REASON AND COULD NOT BE PLACE BACK TO ITS ORIGINAL SETTING. THIS HAPPED WHILE DRIVING IN HIGHWAY. LUCKILY THERE WAS NO ONE SEATING AT THE SEAT THAT TIME.
Mfg Campaign: 11403586
Recall Date: Mar 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I WAS AT WORK IN A 2017 JEEP PATRIOT COMPANY VEHICLE. I AM A FIELD WORKER AND WAS TRAVELING NORTH ON SCHAEFER HWY TO A CLIENTS HOME. I WAS T-BONED AT THE CROSS SECTION OF SCHAEFER AND SCHOOLCRAFT WHEN ANOTHER VEHICLE DRIVING EAST ON SCHOOLCRAFT RAN A RED LIGHT- HITTING ME IN THE DRIVER DOOR, AFTER HITTING THE DRIVER DOOR, TURNING HIS/HER WHEELS AND DIGGING INTO THE VEHICLE BY MY FEET, BREAKING THE LEFT FRONT WHEEL OFF THE JEEP. THE SEAT BELT SEEMED TO TIGHTEN TO THE POINT I COULD NOT BREATHE, I FELT A FLUSHING IN MY RIB CAGE, RUPTURING RIGHT IMPLANT, TEARING BOTH SHOULDERS AND NECK, LOW LEFT BACK EXCRUCIATING PAIN- L5 ANGULAR TEAR, CERVICAL SPINE COMPROMISED EVERY DISC SAME WITH LUMBAR AND THORACIC SPINE SI JOINT NEEDED SURGERY, AND RIGHT HIP HIT DRIVING LOG SO HARD CLIP BOARD WAS BROKE IN HALF, BROKE RIGHT HEEL 2A FRACTURE HEAD TO TALUS AND COMPLETE FULL TEAR OF LIGAMENT, RIGHT KNEE PAIN HANDS LOCKING UP. THE INTERN IN THE VEHICLE STATED SHE WAS NOT INJURED. NO AIR BAGS WENT OFF. MY LEFT FOOT WAS STUCK UP THE BRAKE AND MY RIGHT WAS BROKE FROM HITTING THE COUNSEL. THE DRIVE WHO RAN THE RED LIGHT LEFT THE SCENE. I HAVE LOST MY JOB. I AM SITTING IN THE VEHICLE WHILE THE INTERN TOOK PICTURES.
Corrective Action:
I WAS AT WORK IN A 2017 JEEP PATRIOT COMPANY VEHICLE. I AM A FIELD WORKER AND WAS TRAVELING NORTH ON SCHAEFER HWY TO A CLIENTS HOME. I WAS T-BONED AT THE CROSS SECTION OF SCHAEFER AND SCHOOLCRAFT WHEN ANOTHER VEHICLE DRIVING EAST ON SCHOOLCRAFT RAN A RED LIGHT- HITTING ME IN THE DRIVER DOOR, AFTER HITTING THE DRIVER DOOR, TURNING HIS/HER WHEELS AND DIGGING INTO THE VEHICLE BY MY FEET, BREAKING THE LEFT FRONT WHEEL OFF THE JEEP. THE SEAT BELT SEEMED TO TIGHTEN TO THE POINT I COULD NOT BREATHE, I FELT A FLUSHING IN MY RIB CAGE, RUPTURING RIGHT IMPLANT, TEARING BOTH SHOULDERS AND NECK, LOW LEFT BACK EXCRUCIATING PAIN- L5 ANGULAR TEAR, CERVICAL SPINE COMPROMISED EVERY DISC SAME WITH LUMBAR AND THORACIC SPINE SI JOINT NEEDED SURGERY, AND RIGHT HIP HIT DRIVING LOG SO HARD CLIP BOARD WAS BROKE IN HALF, BROKE RIGHT HEEL 2A FRACTURE HEAD TO TALUS AND COMPLETE FULL TEAR OF LIGAMENT, RIGHT KNEE PAIN HANDS LOCKING UP. THE INTERN IN THE VEHICLE STATED SHE WAS NOT INJURED. NO AIR BAGS WENT OFF. MY LEFT FOOT WAS STUCK UP THE BRAKE AND MY RIGHT WAS BROKE FROM HITTING THE COUNSEL. THE DRIVE WHO RAN THE RED LIGHT LEFT THE SCENE. I HAVE LOST MY JOB. I AM SITTING IN THE VEHICLE WHILE THE INTERN TOOK PICTURES.
Additional Notes:
I WAS AT WORK IN A 2017 JEEP PATRIOT COMPANY VEHICLE. I AM A FIELD WORKER AND WAS TRAVELING NORTH ON SCHAEFER HWY TO A CLIENTS HOME. I WAS T-BONED AT THE CROSS SECTION OF SCHAEFER AND SCHOOLCRAFT WHEN ANOTHER VEHICLE DRIVING EAST ON SCHOOLCRAFT RAN A RED LIGHT- HITTING ME IN THE DRIVER DOOR, AFTER HITTING THE DRIVER DOOR, TURNING HIS/HER WHEELS AND DIGGING INTO THE VEHICLE BY MY FEET, BREAKING THE LEFT FRONT WHEEL OFF THE JEEP. THE SEAT BELT SEEMED TO TIGHTEN TO THE POINT I COULD NOT BREATHE, I FELT A FLUSHING IN MY RIB CAGE, RUPTURING RIGHT IMPLANT, TEARING BOTH SHOULDERS AND NECK, LOW LEFT BACK EXCRUCIATING PAIN- L5 ANGULAR TEAR, CERVICAL SPINE COMPROMISED EVERY DISC SAME WITH LUMBAR AND THORACIC SPINE SI JOINT NEEDED SURGERY, AND RIGHT HIP HIT DRIVING LOG SO HARD CLIP BOARD WAS BROKE IN HALF, BROKE RIGHT HEEL 2A FRACTURE HEAD TO TALUS AND COMPLETE FULL TEAR OF LIGAMENT, RIGHT KNEE PAIN HANDS LOCKING UP. THE INTERN IN THE VEHICLE STATED SHE WAS NOT INJURED. NO AIR BAGS WENT OFF. MY LEFT FOOT WAS STUCK UP THE BRAKE AND MY RIGHT WAS BROKE FROM HITTING THE COUNSEL. THE DRIVE WHO RAN THE RED LIGHT LEFT THE SCENE. I HAVE LOST MY JOB. I AM SITTING IN THE VEHICLE WHILE THE INTERN TOOK PICTURES.
Mfg Campaign: 11400296
Recall Date: Mar 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
I WAS AT WORK IN A 2017 JEEP PATRIOT COMPANY VEHICLE. I AM A FIELD WORKER AND WAS TRAVELING NORTH ON SCHAEFER HWY TO A CLIENTS HOME. I WAS T-BONED AT THE CROSS SECTION OF SCHAEFER AND SCHOOLCRAFT WHEN ANOTHER VEHICLE DRIVING EAST ON SCHOOLCRAFT RAN A RED LIGHT- HITTING ME IN THE DRIVER DOOR, AFTER HITTING THE DRIVER DOOR, TURNING HIS/HER WHEELS AND DIGGING INTO THE VEHICLE BY MY FEET, BREAKING THE LEFT FRONT WHEEL OFF THE JEEP. THE SEAT BELT SEEMED TO TIGHTEN TO THE POINT I COULD NOT BREATHE, I FELT A FLUSHING IN MY RIB CAGE, RUPTURING RIGHT IMPLANT, TEARING BOTH SHOULDERS AND NECK, LOW LEFT BACK EXCRUCIATING PAIN- L5 ANGULAR TEAR, CERVICAL SPINE COMPROMISED EVERY DISC SAME WITH LUMBAR AND THORACIC SPINE SI JOINT NEEDED SURGERY, AND RIGHT HIP HIT DRIVING LOG SO HARD CLIP BOARD WAS BROKE IN HALF, BROKE RIGHT HEEL 2A FRACTURE HEAD TO TALUS AND COMPLETE FULL TEAR OF LIGAMENT, RIGHT KNEE PAIN HANDS LOCKING UP. THE INTERN IN THE VEHICLE STATED SHE WAS NOT INJURED. NO AIR BAGS WENT OFF. MY LEFT FOOT WAS STUCK UP THE BRAKE AND MY RIGHT WAS BROKE FROM HITTING THE COUNSEL. THE DRIVE WHO RAN THE RED LIGHT LEFT THE SCENE. I HAVE LOST MY JOB. I AM SITTING IN THE VEHICLE WHILE THE INTERN TOOK PICTURES.
Corrective Action:
I WAS AT WORK IN A 2017 JEEP PATRIOT COMPANY VEHICLE. I AM A FIELD WORKER AND WAS TRAVELING NORTH ON SCHAEFER HWY TO A CLIENTS HOME. I WAS T-BONED AT THE CROSS SECTION OF SCHAEFER AND SCHOOLCRAFT WHEN ANOTHER VEHICLE DRIVING EAST ON SCHOOLCRAFT RAN A RED LIGHT- HITTING ME IN THE DRIVER DOOR, AFTER HITTING THE DRIVER DOOR, TURNING HIS/HER WHEELS AND DIGGING INTO THE VEHICLE BY MY FEET, BREAKING THE LEFT FRONT WHEEL OFF THE JEEP. THE SEAT BELT SEEMED TO TIGHTEN TO THE POINT I COULD NOT BREATHE, I FELT A FLUSHING IN MY RIB CAGE, RUPTURING RIGHT IMPLANT, TEARING BOTH SHOULDERS AND NECK, LOW LEFT BACK EXCRUCIATING PAIN- L5 ANGULAR TEAR, CERVICAL SPINE COMPROMISED EVERY DISC SAME WITH LUMBAR AND THORACIC SPINE SI JOINT NEEDED SURGERY, AND RIGHT HIP HIT DRIVING LOG SO HARD CLIP BOARD WAS BROKE IN HALF, BROKE RIGHT HEEL 2A FRACTURE HEAD TO TALUS AND COMPLETE FULL TEAR OF LIGAMENT, RIGHT KNEE PAIN HANDS LOCKING UP. THE INTERN IN THE VEHICLE STATED SHE WAS NOT INJURED. NO AIR BAGS WENT OFF. MY LEFT FOOT WAS STUCK UP THE BRAKE AND MY RIGHT WAS BROKE FROM HITTING THE COUNSEL. THE DRIVE WHO RAN THE RED LIGHT LEFT THE SCENE. I HAVE LOST MY JOB. I AM SITTING IN THE VEHICLE WHILE THE INTERN TOOK PICTURES.
Additional Notes:
I WAS AT WORK IN A 2017 JEEP PATRIOT COMPANY VEHICLE. I AM A FIELD WORKER AND WAS TRAVELING NORTH ON SCHAEFER HWY TO A CLIENTS HOME. I WAS T-BONED AT THE CROSS SECTION OF SCHAEFER AND SCHOOLCRAFT WHEN ANOTHER VEHICLE DRIVING EAST ON SCHOOLCRAFT RAN A RED LIGHT- HITTING ME IN THE DRIVER DOOR, AFTER HITTING THE DRIVER DOOR, TURNING HIS/HER WHEELS AND DIGGING INTO THE VEHICLE BY MY FEET, BREAKING THE LEFT FRONT WHEEL OFF THE JEEP. THE SEAT BELT SEEMED TO TIGHTEN TO THE POINT I COULD NOT BREATHE, I FELT A FLUSHING IN MY RIB CAGE, RUPTURING RIGHT IMPLANT, TEARING BOTH SHOULDERS AND NECK, LOW LEFT BACK EXCRUCIATING PAIN- L5 ANGULAR TEAR, CERVICAL SPINE COMPROMISED EVERY DISC SAME WITH LUMBAR AND THORACIC SPINE SI JOINT NEEDED SURGERY, AND RIGHT HIP HIT DRIVING LOG SO HARD CLIP BOARD WAS BROKE IN HALF, BROKE RIGHT HEEL 2A FRACTURE HEAD TO TALUS AND COMPLETE FULL TEAR OF LIGAMENT, RIGHT KNEE PAIN HANDS LOCKING UP. THE INTERN IN THE VEHICLE STATED SHE WAS NOT INJURED. NO AIR BAGS WENT OFF. MY LEFT FOOT WAS STUCK UP THE BRAKE AND MY RIGHT WAS BROKE FROM HITTING THE COUNSEL. THE DRIVE WHO RAN THE RED LIGHT LEFT THE SCENE. I HAVE LOST MY JOB. I AM SITTING IN THE VEHICLE WHILE THE INTERN TOOK PICTURES.
Mfg Campaign: 11400296
Recall Date: Mar 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TOGGLE BODY WAS REPLACED. MY HUSBAND HAD THE EXACT SAME THING REPLACED. SAME MODEL YEAR, BOUGHT A COUPLE OF MONTHS APART. SUDDENLY LOST ACCELERATION ABILITY. COULD NOT KEEP DRIVING, AS THERE WAS NO POWER TO KEEP MOVING ALONG. MALFUNCTION LIGHT AND BOTH SKID/TRACTION LIGHTS CAME ON. WE BOTH MADE IT HOME, TOWED TO DEALERSHIP AS A PRECAUTION. DIDN'T WANT TO CHANCE DRIVING ANY LONGER.
Corrective Action:
TOGGLE BODY WAS REPLACED. MY HUSBAND HAD THE EXACT SAME THING REPLACED. SAME MODEL YEAR, BOUGHT A COUPLE OF MONTHS APART. SUDDENLY LOST ACCELERATION ABILITY. COULD NOT KEEP DRIVING, AS THERE WAS NO POWER TO KEEP MOVING ALONG. MALFUNCTION LIGHT AND BOTH SKID/TRACTION LIGHTS CAME ON. WE BOTH MADE IT HOME, TOWED TO DEALERSHIP AS A PRECAUTION. DIDN'T WANT TO CHANCE DRIVING ANY LONGER.
Additional Notes:
TOGGLE BODY WAS REPLACED. MY HUSBAND HAD THE EXACT SAME THING REPLACED. SAME MODEL YEAR, BOUGHT A COUPLE OF MONTHS APART. SUDDENLY LOST ACCELERATION ABILITY. COULD NOT KEEP DRIVING, AS THERE WAS NO POWER TO KEEP MOVING ALONG. MALFUNCTION LIGHT AND BOTH SKID/TRACTION LIGHTS CAME ON. WE BOTH MADE IT HOME, TOWED TO DEALERSHIP AS A PRECAUTION. DIDN'T WANT TO CHANCE DRIVING ANY LONGER.
Mfg Campaign: 11383954
Recall Date: Dec 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
IT'S A STANDARD TRANSMISSION AND THE CLUTCH JUST WENT OUT. IT HAS LOW MILES ON IT AND IS USED TO GET TO WORK AND BACK, AROUND 10 MILES OR LESS ONE WAY. MECHANIC DIDN'T UNDERSTAND WHY IT WOULD GO OUT SO QUICKLY ON A VEHICLE WITH SUCH LITTLE MILEAGE ON IT. IT'S AROUND 46,000 MILES. IT WAS BEING DRIVEN WHEN THE CLUTCH JUST WOULDN'T GO INTO GEAR ANYMORE AND HAD TO BE TOWED.
Corrective Action:
IT'S A STANDARD TRANSMISSION AND THE CLUTCH JUST WENT OUT. IT HAS LOW MILES ON IT AND IS USED TO GET TO WORK AND BACK, AROUND 10 MILES OR LESS ONE WAY. MECHANIC DIDN'T UNDERSTAND WHY IT WOULD GO OUT SO QUICKLY ON A VEHICLE WITH SUCH LITTLE MILEAGE ON IT. IT'S AROUND 46,000 MILES. IT WAS BEING DRIVEN WHEN THE CLUTCH JUST WOULDN'T GO INTO GEAR ANYMORE AND HAD TO BE TOWED.
Additional Notes:
IT'S A STANDARD TRANSMISSION AND THE CLUTCH JUST WENT OUT. IT HAS LOW MILES ON IT AND IS USED TO GET TO WORK AND BACK, AROUND 10 MILES OR LESS ONE WAY. MECHANIC DIDN'T UNDERSTAND WHY IT WOULD GO OUT SO QUICKLY ON A VEHICLE WITH SUCH LITTLE MILEAGE ON IT. IT'S AROUND 46,000 MILES. IT WAS BEING DRIVEN WHEN THE CLUTCH JUST WOULDN'T GO INTO GEAR ANYMORE AND HAD TO BE TOWED.
Mfg Campaign: 11360838
Recall Date: Sep 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TRANSMISSION OVERHEAT LIGHT TRIGGERS ONLY IN HEAT AT EXTENDED PERIODS OF HIGHWAY SPEED. HAS HAPPENED 5 TIMES. CAR LOOSES POWER AT HIGHWAY SPEEDS QUICKLY. MUST PULL OVER AND WAIT FOR IT TO COOL. DEALER SAID THEY COULDN'T GET IT TO SHOW UP SO THEY WOULDN'T DO ANYTHING ABOUT IT. *TR
Corrective Action:
TRANSMISSION OVERHEAT LIGHT TRIGGERS ONLY IN HEAT AT EXTENDED PERIODS OF HIGHWAY SPEED. HAS HAPPENED 5 TIMES. CAR LOOSES POWER AT HIGHWAY SPEEDS QUICKLY. MUST PULL OVER AND WAIT FOR IT TO COOL. DEALER SAID THEY COULDN'T GET IT TO SHOW UP SO THEY WOULDN'T DO ANYTHING ABOUT IT. *TR
Additional Notes:
TRANSMISSION OVERHEAT LIGHT TRIGGERS ONLY IN HEAT AT EXTENDED PERIODS OF HIGHWAY SPEED. HAS HAPPENED 5 TIMES. CAR LOOSES POWER AT HIGHWAY SPEEDS QUICKLY. MUST PULL OVER AND WAIT FOR IT TO COOL. DEALER SAID THEY COULDN'T GET IT TO SHOW UP SO THEY WOULDN'T DO ANYTHING ABOUT IT. *TR
Mfg Campaign: 11330458
Recall Date: Jun 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION OVERHEAT LIGHT TRIGGERS ONLY IN HEAT AT EXTENDED PERIODS OF HIGHWAY SPEED. HAS HAPPENED 5 TIMES. CAR LOOSES POWER AT HIGHWAY SPEEDS QUICKLY. MUST PULL OVER AND WAIT FOR IT TO COOL. DEALER SAID THEY COULDN'T GET IT TO SHOW UP SO THEY WOULDN'T DO ANYTHING ABOUT IT. *TR
Corrective Action:
TRANSMISSION OVERHEAT LIGHT TRIGGERS ONLY IN HEAT AT EXTENDED PERIODS OF HIGHWAY SPEED. HAS HAPPENED 5 TIMES. CAR LOOSES POWER AT HIGHWAY SPEEDS QUICKLY. MUST PULL OVER AND WAIT FOR IT TO COOL. DEALER SAID THEY COULDN'T GET IT TO SHOW UP SO THEY WOULDN'T DO ANYTHING ABOUT IT. *TR
Additional Notes:
TRANSMISSION OVERHEAT LIGHT TRIGGERS ONLY IN HEAT AT EXTENDED PERIODS OF HIGHWAY SPEED. HAS HAPPENED 5 TIMES. CAR LOOSES POWER AT HIGHWAY SPEEDS QUICKLY. MUST PULL OVER AND WAIT FOR IT TO COOL. DEALER SAID THEY COULDN'T GET IT TO SHOW UP SO THEY WOULDN'T DO ANYTHING ABOUT IT. *TR
Mfg Campaign: 11330458
Recall Date: Jun 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON 02/20/2020 THE FRONT BRAKES MAKING SCRICHING NOISE WHICH HAPPENS WHEN L BRAKE @ 35 MILES AN HR OR WORSE NOISE WHEN L BRAKE @ 45 MILES PER HOUR DRIVING STRAIT OR MAKING A RIGHT TURN.. ON 2/20/2020 TOOK TO JEEP DEALER FOR REPAIR AND THIS IS WHEN L TOOK JEEP PATRIOT 2017 THE FIRST TIME FOR SERVICE. THE SERVICE REPORT SHOWS THE FOLLOWING WORK WAS DONE: INSTALLED 2AMV3494AB PAD KIT:FRONT DISK BRAKE INSTALLED 5512:BRAKE KIT. INSTALLED 6502738: NUT; WHEEL AFTER INSP FRONT BRAKE 3 TO 2 MM REAR, 5 MM RESURFACE FRONT ROTORS AND FRONT PAFS. PERFORM BRAKE FLUID EXCHANGE CAUSE BY RECOMMENDED. INSTALLED DOT364: BRAKE FLUSH DOT 3 PERFORMED SERVICE. THEN ON 3/17/2020 ( APROX 4 WEEKS LATER) THE SAME FRONT BRAKES MAKING A WORSE NOISE; TOOK BACK TO JEEP DEALER TO RE-CHECK. DEALER SERVICE AND DEALER SERVICE FOUND THAT NOTHING WAS WRONG OR HEARD ANY BRAKE SCRITCHIN NOISE. THE WORK AND EVERYTHING WAS OK: DEALER REPORT SHOWS MY JEEP PATRIOT 2017 CHECK FOR ABS CODE AND NOTHING FOUND, EVERYTHING OK. 4/07/2020 BRAKE NOISE BACK AGAIN IN MY FRONT BRAKES AND MORE NOISE WHEN L BRAKE AT 30-45 TOOK VEHICLE TO JEEP DEALER FOR THIRD TIME; THIS TIME THEY HEARD THE NOISE, CLEAN/ SAND PADS AND ROTORS,LUBE HARDWARE, PERFORM TEST DROVE BY DEALER SERVICE, VEHICLE NOISE NOT PRESENT. VEHICLE BRAKES AS DESIRED. NOW AGAIN ON 4/20/2020 THE NOISE IS BACK AGAIN, BUT NOT ON BOTH FRONT BRAKES, BUT IT APPEARS IT'S ON THE LEFT FRONT BRAKES..HAVE APPT WITH JEEP DEALER SERVICE TODAY 4/22/2020 TO HAVE THAT NOISE CHECK.
Corrective Action:
ON 02/20/2020 THE FRONT BRAKES MAKING SCRICHING NOISE WHICH HAPPENS WHEN L BRAKE @ 35 MILES AN HR OR WORSE NOISE WHEN L BRAKE @ 45 MILES PER HOUR DRIVING STRAIT OR MAKING A RIGHT TURN.. ON 2/20/2020 TOOK TO JEEP DEALER FOR REPAIR AND THIS IS WHEN L TOOK JEEP PATRIOT 2017 THE FIRST TIME FOR SERVICE. THE SERVICE REPORT SHOWS THE FOLLOWING WORK WAS DONE: INSTALLED 2AMV3494AB PAD KIT:FRONT DISK BRAKE INSTALLED 5512:BRAKE KIT. INSTALLED 6502738: NUT; WHEEL AFTER INSP FRONT BRAKE 3 TO 2 MM REAR, 5 MM RESURFACE FRONT ROTORS AND FRONT PAFS. PERFORM BRAKE FLUID EXCHANGE CAUSE BY RECOMMENDED. INSTALLED DOT364: BRAKE FLUSH DOT 3 PERFORMED SERVICE. THEN ON 3/17/2020 ( APROX 4 WEEKS LATER) THE SAME FRONT BRAKES MAKING A WORSE NOISE; TOOK BACK TO JEEP DEALER TO RE-CHECK. DEALER SERVICE AND DEALER SERVICE FOUND THAT NOTHING WAS WRONG OR HEARD ANY BRAKE SCRITCHIN NOISE. THE WORK AND EVERYTHING WAS OK: DEALER REPORT SHOWS MY JEEP PATRIOT 2017 CHECK FOR ABS CODE AND NOTHING FOUND, EVERYTHING OK. 4/07/2020 BRAKE NOISE BACK AGAIN IN MY FRONT BRAKES AND MORE NOISE WHEN L BRAKE AT 30-45 TOOK VEHICLE TO JEEP DEALER FOR THIRD TIME; THIS TIME THEY HEARD THE NOISE, CLEAN/ SAND PADS AND ROTORS,LUBE HARDWARE, PERFORM TEST DROVE BY DEALER SERVICE, VEHICLE NOISE NOT PRESENT. VEHICLE BRAKES AS DESIRED. NOW AGAIN ON 4/20/2020 THE NOISE IS BACK AGAIN, BUT NOT ON BOTH FRONT BRAKES, BUT IT APPEARS IT'S ON THE LEFT FRONT BRAKES..HAVE APPT WITH JEEP DEALER SERVICE TODAY 4/22/2020 TO HAVE THAT NOISE CHECK.
Additional Notes:
ON 02/20/2020 THE FRONT BRAKES MAKING SCRICHING NOISE WHICH HAPPENS WHEN L BRAKE @ 35 MILES AN HR OR WORSE NOISE WHEN L BRAKE @ 45 MILES PER HOUR DRIVING STRAIT OR MAKING A RIGHT TURN.. ON 2/20/2020 TOOK TO JEEP DEALER FOR REPAIR AND THIS IS WHEN L TOOK JEEP PATRIOT 2017 THE FIRST TIME FOR SERVICE. THE SERVICE REPORT SHOWS THE FOLLOWING WORK WAS DONE: INSTALLED 2AMV3494AB PAD KIT:FRONT DISK BRAKE INSTALLED 5512:BRAKE KIT. INSTALLED 6502738: NUT; WHEEL AFTER INSP FRONT BRAKE 3 TO 2 MM REAR, 5 MM RESURFACE FRONT ROTORS AND FRONT PAFS. PERFORM BRAKE FLUID EXCHANGE CAUSE BY RECOMMENDED. INSTALLED DOT364: BRAKE FLUSH DOT 3 PERFORMED SERVICE. THEN ON 3/17/2020 ( APROX 4 WEEKS LATER) THE SAME FRONT BRAKES MAKING A WORSE NOISE; TOOK BACK TO JEEP DEALER TO RE-CHECK. DEALER SERVICE AND DEALER SERVICE FOUND THAT NOTHING WAS WRONG OR HEARD ANY BRAKE SCRITCHIN NOISE. THE WORK AND EVERYTHING WAS OK: DEALER REPORT SHOWS MY JEEP PATRIOT 2017 CHECK FOR ABS CODE AND NOTHING FOUND, EVERYTHING OK. 4/07/2020 BRAKE NOISE BACK AGAIN IN MY FRONT BRAKES AND MORE NOISE WHEN L BRAKE AT 30-45 TOOK VEHICLE TO JEEP DEALER FOR THIRD TIME; THIS TIME THEY HEARD THE NOISE, CLEAN/ SAND PADS AND ROTORS,LUBE HARDWARE, PERFORM TEST DROVE BY DEALER SERVICE, VEHICLE NOISE NOT PRESENT. VEHICLE BRAKES AS DESIRED. NOW AGAIN ON 4/20/2020 THE NOISE IS BACK AGAIN, BUT NOT ON BOTH FRONT BRAKES, BUT IT APPEARS IT'S ON THE LEFT FRONT BRAKES..HAVE APPT WITH JEEP DEALER SERVICE TODAY 4/22/2020 TO HAVE THAT NOISE CHECK.
Mfg Campaign: 11321882
Recall Date: Apr 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
SITTING STILL AT RED LIGHT ALL AT ONCE CAR ROLL FORWARD PUSH DOWN ON BRAKE CAR GO FAST WITH FEET ON BRAKE CAR STILL GO FAST HIT CAR IN THE BACK END ON HIGHWAY
Corrective Action:
SITTING STILL AT RED LIGHT ALL AT ONCE CAR ROLL FORWARD PUSH DOWN ON BRAKE CAR GO FAST WITH FEET ON BRAKE CAR STILL GO FAST HIT CAR IN THE BACK END ON HIGHWAY
Additional Notes:
SITTING STILL AT RED LIGHT ALL AT ONCE CAR ROLL FORWARD PUSH DOWN ON BRAKE CAR GO FAST WITH FEET ON BRAKE CAR STILL GO FAST HIT CAR IN THE BACK END ON HIGHWAY
Mfg Campaign: 11319285
Recall Date: Mar 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
SITTING STILL AT RED LIGHT ALL AT ONCE CAR ROLL FORWARD PUSH DOWN ON BRAKE CAR GO FAST WITH FEET ON BRAKE CAR STILL GO FAST HIT CAR IN THE BACK END ON HIGHWAY
Corrective Action:
SITTING STILL AT RED LIGHT ALL AT ONCE CAR ROLL FORWARD PUSH DOWN ON BRAKE CAR GO FAST WITH FEET ON BRAKE CAR STILL GO FAST HIT CAR IN THE BACK END ON HIGHWAY
Additional Notes:
SITTING STILL AT RED LIGHT ALL AT ONCE CAR ROLL FORWARD PUSH DOWN ON BRAKE CAR GO FAST WITH FEET ON BRAKE CAR STILL GO FAST HIT CAR IN THE BACK END ON HIGHWAY
Mfg Campaign: 11319285
Recall Date: Mar 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SITTING STILL AT RED LIGHT ALL AT ONCE CAR ROLL FORWARD PUSH DOWN ON BRAKE CAR GO FAST WITH FEET ON BRAKE CAR STILL GO FAST HIT CAR IN THE BACK END ON HIGHWAY
Corrective Action:
SITTING STILL AT RED LIGHT ALL AT ONCE CAR ROLL FORWARD PUSH DOWN ON BRAKE CAR GO FAST WITH FEET ON BRAKE CAR STILL GO FAST HIT CAR IN THE BACK END ON HIGHWAY
Additional Notes:
SITTING STILL AT RED LIGHT ALL AT ONCE CAR ROLL FORWARD PUSH DOWN ON BRAKE CAR GO FAST WITH FEET ON BRAKE CAR STILL GO FAST HIT CAR IN THE BACK END ON HIGHWAY
Mfg Campaign: 11319285
Recall Date: Mar 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
DAY 3 OF DRIVING ON HIGHWAYS FOR A LONG DISTANCE VACATION TRIP, THE FRONT END STARTED MAKING NOISES; COULDN'T PINPOINT LOCATION OF NOISE. SUSPECTED WHEEL CALIPER ON FRONT DRIVERS' SIDE, OR SOMETHING IN THAT AREA. DAY 4, I KNEW I HAD TO DO SOMETHING. NOISE WAS STILL THERE; NOISE WOULD SLOW DOWN AND DISAPPEAR WHEN APPLYING BRAKES, YET WAS STILL THERE AT SLOW SPEEDS. DROVE TO A PEPBOYS; NOISE BECAME WORSE, AND I HAD DIFFICULTY TURNING TIGHT CORNERS TO PULL INTO THEIR PARKING SPACE. WAS TOTALLY AFRAID TO DRIVE THE CAR ANY FURTHER. PEPBOYS DID SOME ROAD TESTING, AND PUT CAR UP ON LIFT. MY FRONT CONTROL ARMS HAD RUSTED AND TORN BUSHINGS. PEPBOYS REPLACED THE CONTROL ARMS AND I HAVE NOT HAD ANY PROBLEMS SINCE (INCLUDING RETURN 3-DAY HIGHWAY DRIVING TRIP). I CONTACTED JEEP TO SEE IF THEY WOULD REIMBURSE ME THE COST OF THE CONTROL ARMS SINCE MY CAR WAS STILL UNDER WARRANTY; THEY WOULD NOT. CAR WAS PURCHASED NEW ON 2/16/2017. MILEAGE IN AT PEPBOYS WAS 28,936. I HAVE BOTH CONTROL ARMS; ATTACHED PICTURES ARE OF THE BUSHINGS. CAN TAKE MORE PICTURES IF NECESSARY.
Corrective Action:
DAY 3 OF DRIVING ON HIGHWAYS FOR A LONG DISTANCE VACATION TRIP, THE FRONT END STARTED MAKING NOISES; COULDN'T PINPOINT LOCATION OF NOISE. SUSPECTED WHEEL CALIPER ON FRONT DRIVERS' SIDE, OR SOMETHING IN THAT AREA. DAY 4, I KNEW I HAD TO DO SOMETHING. NOISE WAS STILL THERE; NOISE WOULD SLOW DOWN AND DISAPPEAR WHEN APPLYING BRAKES, YET WAS STILL THERE AT SLOW SPEEDS. DROVE TO A PEPBOYS; NOISE BECAME WORSE, AND I HAD DIFFICULTY TURNING TIGHT CORNERS TO PULL INTO THEIR PARKING SPACE. WAS TOTALLY AFRAID TO DRIVE THE CAR ANY FURTHER. PEPBOYS DID SOME ROAD TESTING, AND PUT CAR UP ON LIFT. MY FRONT CONTROL ARMS HAD RUSTED AND TORN BUSHINGS. PEPBOYS REPLACED THE CONTROL ARMS AND I HAVE NOT HAD ANY PROBLEMS SINCE (INCLUDING RETURN 3-DAY HIGHWAY DRIVING TRIP). I CONTACTED JEEP TO SEE IF THEY WOULD REIMBURSE ME THE COST OF THE CONTROL ARMS SINCE MY CAR WAS STILL UNDER WARRANTY; THEY WOULD NOT. CAR WAS PURCHASED NEW ON 2/16/2017. MILEAGE IN AT PEPBOYS WAS 28,936. I HAVE BOTH CONTROL ARMS; ATTACHED PICTURES ARE OF THE BUSHINGS. CAN TAKE MORE PICTURES IF NECESSARY.
Additional Notes:
DAY 3 OF DRIVING ON HIGHWAYS FOR A LONG DISTANCE VACATION TRIP, THE FRONT END STARTED MAKING NOISES; COULDN'T PINPOINT LOCATION OF NOISE. SUSPECTED WHEEL CALIPER ON FRONT DRIVERS' SIDE, OR SOMETHING IN THAT AREA. DAY 4, I KNEW I HAD TO DO SOMETHING. NOISE WAS STILL THERE; NOISE WOULD SLOW DOWN AND DISAPPEAR WHEN APPLYING BRAKES, YET WAS STILL THERE AT SLOW SPEEDS. DROVE TO A PEPBOYS; NOISE BECAME WORSE, AND I HAD DIFFICULTY TURNING TIGHT CORNERS TO PULL INTO THEIR PARKING SPACE. WAS TOTALLY AFRAID TO DRIVE THE CAR ANY FURTHER. PEPBOYS DID SOME ROAD TESTING, AND PUT CAR UP ON LIFT. MY FRONT CONTROL ARMS HAD RUSTED AND TORN BUSHINGS. PEPBOYS REPLACED THE CONTROL ARMS AND I HAVE NOT HAD ANY PROBLEMS SINCE (INCLUDING RETURN 3-DAY HIGHWAY DRIVING TRIP). I CONTACTED JEEP TO SEE IF THEY WOULD REIMBURSE ME THE COST OF THE CONTROL ARMS SINCE MY CAR WAS STILL UNDER WARRANTY; THEY WOULD NOT. CAR WAS PURCHASED NEW ON 2/16/2017. MILEAGE IN AT PEPBOYS WAS 28,936. I HAVE BOTH CONTROL ARMS; ATTACHED PICTURES ARE OF THE BUSHINGS. CAN TAKE MORE PICTURES IF NECESSARY.
Mfg Campaign: 11307925
Recall Date: Feb 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT A 2017 JEEP PATRIOT IN FEB 2017 FROM LEE AUTO MALL IN APRIL 2018 THE MOTOR BLEW WITH 48,000 MILES ON IT WHILE I WAS DRIVING OUT OF WORK ON A CITY STREET. IT WAS REPLACED UNDER THE MANUFACTURE WARRANTY APRIL 2018. MY CHECK ENGINE LIGHT CAME ON AGAIN JANUARY 2019 MAKING A KNOCKING NOISE. BROUGHT THE TRUCK IN TO THE CHRYSLER SHOP TO HAVE IT LOOKED AT. I WAS AGAIN TOLD MY MOTOR THEY REPLACED NOT EVEN A YEAR AGO WAS BLOWN. THE PISTON AND RODS WERE BAD AND WAS NO LONGER UNDER WARRANTY AND IT WOULD COST ME 7,000 TO REPLACE THE MOTOR. THIS IS A 2017 JEEP PATRIOT THAT IS NOW ON ITS 3RD ENGINE IN LESS THAN 3 YEARS. CHRYSLER NOR CHARLIES MOTOR MALL JEEP WILL NOT HELP ME IN ANY WAY AND SAY THAT I NEED TO PAY 7,000 DOLLARS TO HAVE A NEW ENGINE PUT IN. THE FIRST ENGINE ONLY HAS 48,000 MILES ON IT WHEN IT BLEW AND THE SECOND ENGINE THEY PUT IN ONLY HAD 55,000 MILES ON IT WHEN I WAS TOLD IT NEEDS TO BE REPLACED AGAIN.
Corrective Action:
I BOUGHT A 2017 JEEP PATRIOT IN FEB 2017 FROM LEE AUTO MALL IN APRIL 2018 THE MOTOR BLEW WITH 48,000 MILES ON IT WHILE I WAS DRIVING OUT OF WORK ON A CITY STREET. IT WAS REPLACED UNDER THE MANUFACTURE WARRANTY APRIL 2018. MY CHECK ENGINE LIGHT CAME ON AGAIN JANUARY 2019 MAKING A KNOCKING NOISE. BROUGHT THE TRUCK IN TO THE CHRYSLER SHOP TO HAVE IT LOOKED AT. I WAS AGAIN TOLD MY MOTOR THEY REPLACED NOT EVEN A YEAR AGO WAS BLOWN. THE PISTON AND RODS WERE BAD AND WAS NO LONGER UNDER WARRANTY AND IT WOULD COST ME 7,000 TO REPLACE THE MOTOR. THIS IS A 2017 JEEP PATRIOT THAT IS NOW ON ITS 3RD ENGINE IN LESS THAN 3 YEARS. CHRYSLER NOR CHARLIES MOTOR MALL JEEP WILL NOT HELP ME IN ANY WAY AND SAY THAT I NEED TO PAY 7,000 DOLLARS TO HAVE A NEW ENGINE PUT IN. THE FIRST ENGINE ONLY HAS 48,000 MILES ON IT WHEN IT BLEW AND THE SECOND ENGINE THEY PUT IN ONLY HAD 55,000 MILES ON IT WHEN I WAS TOLD IT NEEDS TO BE REPLACED AGAIN.
Additional Notes:
I BOUGHT A 2017 JEEP PATRIOT IN FEB 2017 FROM LEE AUTO MALL IN APRIL 2018 THE MOTOR BLEW WITH 48,000 MILES ON IT WHILE I WAS DRIVING OUT OF WORK ON A CITY STREET. IT WAS REPLACED UNDER THE MANUFACTURE WARRANTY APRIL 2018. MY CHECK ENGINE LIGHT CAME ON AGAIN JANUARY 2019 MAKING A KNOCKING NOISE. BROUGHT THE TRUCK IN TO THE CHRYSLER SHOP TO HAVE IT LOOKED AT. I WAS AGAIN TOLD MY MOTOR THEY REPLACED NOT EVEN A YEAR AGO WAS BLOWN. THE PISTON AND RODS WERE BAD AND WAS NO LONGER UNDER WARRANTY AND IT WOULD COST ME 7,000 TO REPLACE THE MOTOR. THIS IS A 2017 JEEP PATRIOT THAT IS NOW ON ITS 3RD ENGINE IN LESS THAN 3 YEARS. CHRYSLER NOR CHARLIES MOTOR MALL JEEP WILL NOT HELP ME IN ANY WAY AND SAY THAT I NEED TO PAY 7,000 DOLLARS TO HAVE A NEW ENGINE PUT IN. THE FIRST ENGINE ONLY HAS 48,000 MILES ON IT WHEN IT BLEW AND THE SECOND ENGINE THEY PUT IN ONLY HAD 55,000 MILES ON IT WHEN I WAS TOLD IT NEEDS TO BE REPLACED AGAIN.
Mfg Campaign: 11306679
Recall Date: Feb 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON SUNDAY, JAN 26, 2020, I WAS DRIVING FROM EAGLE RIVER, AK TO JOINT BASE ELMENDORF-RICHARDSON ON THE GLENN HIGHWAY. I NOTICED THAT THE HOOD OF MY 2017 JEEP PATRIOT WAS BOUNCING. I REDUCED MY SPEED AND MOVED INTO THE FAR RIGHT LANE UNTIL I WAS ABLE TO EXIT THE HIGHWAY SAFELY. WHEN I PULLED INTO THE PARKING LOT ON BASE, I FOUND THAT THE HOOD RELEASE HAD POPPED, BUT THE SAFETY LATCH WAS STILL ENGAGED. I RELEASED THE SAFETY LOCK, RAISED THE HOOD AND THEN CLOSED IT.. I THEN TOOK MY PATRIOT TO THE JEEP DEALER IN ANCHORAGE AND THEY CHECKED IT OUT AND TOLD ME THAT IT WAS SAFE TO DRIVE MY JEEP.
Corrective Action:
ON SUNDAY, JAN 26, 2020, I WAS DRIVING FROM EAGLE RIVER, AK TO JOINT BASE ELMENDORF-RICHARDSON ON THE GLENN HIGHWAY. I NOTICED THAT THE HOOD OF MY 2017 JEEP PATRIOT WAS BOUNCING. I REDUCED MY SPEED AND MOVED INTO THE FAR RIGHT LANE UNTIL I WAS ABLE TO EXIT THE HIGHWAY SAFELY. WHEN I PULLED INTO THE PARKING LOT ON BASE, I FOUND THAT THE HOOD RELEASE HAD POPPED, BUT THE SAFETY LATCH WAS STILL ENGAGED. I RELEASED THE SAFETY LOCK, RAISED THE HOOD AND THEN CLOSED IT.. I THEN TOOK MY PATRIOT TO THE JEEP DEALER IN ANCHORAGE AND THEY CHECKED IT OUT AND TOLD ME THAT IT WAS SAFE TO DRIVE MY JEEP.
Additional Notes:
ON SUNDAY, JAN 26, 2020, I WAS DRIVING FROM EAGLE RIVER, AK TO JOINT BASE ELMENDORF-RICHARDSON ON THE GLENN HIGHWAY. I NOTICED THAT THE HOOD OF MY 2017 JEEP PATRIOT WAS BOUNCING. I REDUCED MY SPEED AND MOVED INTO THE FAR RIGHT LANE UNTIL I WAS ABLE TO EXIT THE HIGHWAY SAFELY. WHEN I PULLED INTO THE PARKING LOT ON BASE, I FOUND THAT THE HOOD RELEASE HAD POPPED, BUT THE SAFETY LATCH WAS STILL ENGAGED. I RELEASED THE SAFETY LOCK, RAISED THE HOOD AND THEN CLOSED IT.. I THEN TOOK MY PATRIOT TO THE JEEP DEALER IN ANCHORAGE AND THEY CHECKED IT OUT AND TOLD ME THAT IT WAS SAFE TO DRIVE MY JEEP.
Mfg Campaign: 11302759
Recall Date: Jan 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BLOWER MOTOR FOR HVAC FAILS WITHOUT NOTICE ON ALL SPEEDS. RESULTS IN "FOGGY" WINDSHIELD AND LACK OF DEFROST FEATURE AND DE-ICE FEATURES. THIS CAN RESULT IN THE VEHICLE RESTRICTING VISION WHILE DRIVING OR CAUSE THE DRIVER TO BEGIN A TRIP ONLY TO REALIZE THAT THEY CAN'T SEE. IN RAPIDLY CHANGING CLIMATES - THE FAILURE OF THE BLOWER MOTOR MAY RESULT IN SUDDEN AND UNPLANNED RESTRICTED VISION. ISSUE APPEARS TO BE RELATED TO BLOWER MOTOR RESISTOR AS A TESTED FAILURE POINT. IT SHOULD BE NOTED THAT MANY OTHER OWNERS WITHIN THE JEEP COMMUNITY HAVE EXPERIENCED SIMILAR FAILURES ACROSS MANY MODELS OF JEEP PRODUCTS BASED ON RESEARCH. *TR
Corrective Action:
BLOWER MOTOR FOR HVAC FAILS WITHOUT NOTICE ON ALL SPEEDS. RESULTS IN "FOGGY" WINDSHIELD AND LACK OF DEFROST FEATURE AND DE-ICE FEATURES. THIS CAN RESULT IN THE VEHICLE RESTRICTING VISION WHILE DRIVING OR CAUSE THE DRIVER TO BEGIN A TRIP ONLY TO REALIZE THAT THEY CAN'T SEE. IN RAPIDLY CHANGING CLIMATES - THE FAILURE OF THE BLOWER MOTOR MAY RESULT IN SUDDEN AND UNPLANNED RESTRICTED VISION. ISSUE APPEARS TO BE RELATED TO BLOWER MOTOR RESISTOR AS A TESTED FAILURE POINT. IT SHOULD BE NOTED THAT MANY OTHER OWNERS WITHIN THE JEEP COMMUNITY HAVE EXPERIENCED SIMILAR FAILURES ACROSS MANY MODELS OF JEEP PRODUCTS BASED ON RESEARCH. *TR
Additional Notes:
BLOWER MOTOR FOR HVAC FAILS WITHOUT NOTICE ON ALL SPEEDS. RESULTS IN "FOGGY" WINDSHIELD AND LACK OF DEFROST FEATURE AND DE-ICE FEATURES. THIS CAN RESULT IN THE VEHICLE RESTRICTING VISION WHILE DRIVING OR CAUSE THE DRIVER TO BEGIN A TRIP ONLY TO REALIZE THAT THEY CAN'T SEE. IN RAPIDLY CHANGING CLIMATES - THE FAILURE OF THE BLOWER MOTOR MAY RESULT IN SUDDEN AND UNPLANNED RESTRICTED VISION. ISSUE APPEARS TO BE RELATED TO BLOWER MOTOR RESISTOR AS A TESTED FAILURE POINT. IT SHOULD BE NOTED THAT MANY OTHER OWNERS WITHIN THE JEEP COMMUNITY HAVE EXPERIENCED SIMILAR FAILURES ACROSS MANY MODELS OF JEEP PRODUCTS BASED ON RESEARCH. *TR
Mfg Campaign: 11298030
Recall Date: Jan 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
BLOWER MOTOR FOR HVAC FAILS WITHOUT NOTICE ON ALL SPEEDS. RESULTS IN "FOGGY" WINDSHIELD AND LACK OF DEFROST FEATURE AND DE-ICE FEATURES. THIS CAN RESULT IN THE VEHICLE RESTRICTING VISION WHILE DRIVING OR CAUSE THE DRIVER TO BEGIN A TRIP ONLY TO REALIZE THAT THEY CAN'T SEE. IN RAPIDLY CHANGING CLIMATES - THE FAILURE OF THE BLOWER MOTOR MAY RESULT IN SUDDEN AND UNPLANNED RESTRICTED VISION. ISSUE APPEARS TO BE RELATED TO BLOWER MOTOR RESISTOR AS A TESTED FAILURE POINT. IT SHOULD BE NOTED THAT MANY OTHER OWNERS WITHIN THE JEEP COMMUNITY HAVE EXPERIENCED SIMILAR FAILURES ACROSS MANY MODELS OF JEEP PRODUCTS BASED ON RESEARCH. *TR
Corrective Action:
BLOWER MOTOR FOR HVAC FAILS WITHOUT NOTICE ON ALL SPEEDS. RESULTS IN "FOGGY" WINDSHIELD AND LACK OF DEFROST FEATURE AND DE-ICE FEATURES. THIS CAN RESULT IN THE VEHICLE RESTRICTING VISION WHILE DRIVING OR CAUSE THE DRIVER TO BEGIN A TRIP ONLY TO REALIZE THAT THEY CAN'T SEE. IN RAPIDLY CHANGING CLIMATES - THE FAILURE OF THE BLOWER MOTOR MAY RESULT IN SUDDEN AND UNPLANNED RESTRICTED VISION. ISSUE APPEARS TO BE RELATED TO BLOWER MOTOR RESISTOR AS A TESTED FAILURE POINT. IT SHOULD BE NOTED THAT MANY OTHER OWNERS WITHIN THE JEEP COMMUNITY HAVE EXPERIENCED SIMILAR FAILURES ACROSS MANY MODELS OF JEEP PRODUCTS BASED ON RESEARCH. *TR
Additional Notes:
BLOWER MOTOR FOR HVAC FAILS WITHOUT NOTICE ON ALL SPEEDS. RESULTS IN "FOGGY" WINDSHIELD AND LACK OF DEFROST FEATURE AND DE-ICE FEATURES. THIS CAN RESULT IN THE VEHICLE RESTRICTING VISION WHILE DRIVING OR CAUSE THE DRIVER TO BEGIN A TRIP ONLY TO REALIZE THAT THEY CAN'T SEE. IN RAPIDLY CHANGING CLIMATES - THE FAILURE OF THE BLOWER MOTOR MAY RESULT IN SUDDEN AND UNPLANNED RESTRICTED VISION. ISSUE APPEARS TO BE RELATED TO BLOWER MOTOR RESISTOR AS A TESTED FAILURE POINT. IT SHOULD BE NOTED THAT MANY OTHER OWNERS WITHIN THE JEEP COMMUNITY HAVE EXPERIENCED SIMILAR FAILURES ACROSS MANY MODELS OF JEEP PRODUCTS BASED ON RESEARCH. *TR
Mfg Campaign: 11298030
Recall Date: Jan 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
WHEN A PERSON SITS DOWN AND BUCKLES UP ON THE FRONT PASSENGER SEAT THE SEAT BELT SENSOR CHIMES. IT DOESN'T MATTER IF THE ENGINE IS OFF/ON OR IN MOTION WHEN THE SEAT BELT IS BUCKLED THE SEAT BELT CHIME WILL GO ACTIVATE. THE PASSENGER SEAT BELT SENSOR IS MALFUNCTIONING. THE SEAT BELT SIGNAL GOES OFF RANDOMLY WHEN A PASSENGER IS RIDING WHILE WEARING THE SEAT BELT.
Corrective Action:
WHEN A PERSON SITS DOWN AND BUCKLES UP ON THE FRONT PASSENGER SEAT THE SEAT BELT SENSOR CHIMES. IT DOESN'T MATTER IF THE ENGINE IS OFF/ON OR IN MOTION WHEN THE SEAT BELT IS BUCKLED THE SEAT BELT CHIME WILL GO ACTIVATE. THE PASSENGER SEAT BELT SENSOR IS MALFUNCTIONING. THE SEAT BELT SIGNAL GOES OFF RANDOMLY WHEN A PASSENGER IS RIDING WHILE WEARING THE SEAT BELT.
Additional Notes:
WHEN A PERSON SITS DOWN AND BUCKLES UP ON THE FRONT PASSENGER SEAT THE SEAT BELT SENSOR CHIMES. IT DOESN'T MATTER IF THE ENGINE IS OFF/ON OR IN MOTION WHEN THE SEAT BELT IS BUCKLED THE SEAT BELT CHIME WILL GO ACTIVATE. THE PASSENGER SEAT BELT SENSOR IS MALFUNCTIONING. THE SEAT BELT SIGNAL GOES OFF RANDOMLY WHEN A PASSENGER IS RIDING WHILE WEARING THE SEAT BELT.
Mfg Campaign: 11291821
Recall Date: Dec 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
WHEN A PERSON SITS DOWN AND BUCKLES UP ON THE FRONT PASSENGER SEAT THE SEAT BELT SENSOR CHIMES. IT DOESN'T MATTER IF THE ENGINE IS OFF/ON OR IN MOTION WHEN THE SEAT BELT IS BUCKLED THE SEAT BELT CHIME WILL GO ACTIVATE. THE PASSENGER SEAT BELT SENSOR IS MALFUNCTIONING. THE SEAT BELT SIGNAL GOES OFF RANDOMLY WHEN A PASSENGER IS RIDING WHILE WEARING THE SEAT BELT.
Corrective Action:
WHEN A PERSON SITS DOWN AND BUCKLES UP ON THE FRONT PASSENGER SEAT THE SEAT BELT SENSOR CHIMES. IT DOESN'T MATTER IF THE ENGINE IS OFF/ON OR IN MOTION WHEN THE SEAT BELT IS BUCKLED THE SEAT BELT CHIME WILL GO ACTIVATE. THE PASSENGER SEAT BELT SENSOR IS MALFUNCTIONING. THE SEAT BELT SIGNAL GOES OFF RANDOMLY WHEN A PASSENGER IS RIDING WHILE WEARING THE SEAT BELT.
Additional Notes:
WHEN A PERSON SITS DOWN AND BUCKLES UP ON THE FRONT PASSENGER SEAT THE SEAT BELT SENSOR CHIMES. IT DOESN'T MATTER IF THE ENGINE IS OFF/ON OR IN MOTION WHEN THE SEAT BELT IS BUCKLED THE SEAT BELT CHIME WILL GO ACTIVATE. THE PASSENGER SEAT BELT SENSOR IS MALFUNCTIONING. THE SEAT BELT SIGNAL GOES OFF RANDOMLY WHEN A PASSENGER IS RIDING WHILE WEARING THE SEAT BELT.
Mfg Campaign: 11291821
Recall Date: Dec 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN A PERSON SITS DOWN AND BUCKLES UP ON THE FRONT PASSENGER SEAT THE SEAT BELT SENSOR CHIMES. IT DOESN'T MATTER IF THE ENGINE IS OFF/ON OR IN MOTION WHEN THE SEAT BELT IS BUCKLED THE SEAT BELT CHIME WILL GO ACTIVATE. THE PASSENGER SEAT BELT SENSOR IS MALFUNCTIONING. THE SEAT BELT SIGNAL GOES OFF RANDOMLY WHEN A PASSENGER IS RIDING WHILE WEARING THE SEAT BELT.
Corrective Action:
WHEN A PERSON SITS DOWN AND BUCKLES UP ON THE FRONT PASSENGER SEAT THE SEAT BELT SENSOR CHIMES. IT DOESN'T MATTER IF THE ENGINE IS OFF/ON OR IN MOTION WHEN THE SEAT BELT IS BUCKLED THE SEAT BELT CHIME WILL GO ACTIVATE. THE PASSENGER SEAT BELT SENSOR IS MALFUNCTIONING. THE SEAT BELT SIGNAL GOES OFF RANDOMLY WHEN A PASSENGER IS RIDING WHILE WEARING THE SEAT BELT.
Additional Notes:
WHEN A PERSON SITS DOWN AND BUCKLES UP ON THE FRONT PASSENGER SEAT THE SEAT BELT SENSOR CHIMES. IT DOESN'T MATTER IF THE ENGINE IS OFF/ON OR IN MOTION WHEN THE SEAT BELT IS BUCKLED THE SEAT BELT CHIME WILL GO ACTIVATE. THE PASSENGER SEAT BELT SENSOR IS MALFUNCTIONING. THE SEAT BELT SIGNAL GOES OFF RANDOMLY WHEN A PASSENGER IS RIDING WHILE WEARING THE SEAT BELT.
Mfg Campaign: 11291821
Recall Date: Dec 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
WHAT HAPPENED: WHILE DRIVING AT 20 MPH I HEARD A LOUD BANG AND SWERVING OF THE VEHILCE WHICH I THOUGHT WAS A FLAT TIRE. I FOUND THAT THE LEFT REAR WHEEL FELL OFF CAUSING LOSS OF CONTROL OF THE VEHICLE WHICH I WAS ABLE TO STOP WITHOUT CRASHING DUE TO MY EMERGENCY VEHICLE DRIVING WITH THE STATE PATROL. WHEN STOPPED SAW THAT THE WHEEL HAD FALLEN OFF AND THE CONTROL ARM BROKEN. (PHOTO) DIAGNOSIS: NORTH BEND CHEV REPAIRED THE VEHICLE AND FOUND THAT THE LEFT REAR CONTROL ARM HAD SEVERED (PHOTOS) IN HALF DAMAGING THE AXLE. THE THREADS ON THE INSIDE OF THE CONTROL ARM APPEAR TO BE WORN AWAY. THE DEFECTIVE CONTROL ARM WAS REPLACED WITH A NEW ONE WHICH IS A SINGLE PIECE WITHOUT A DETACHABLE THREADED PART AND THIS PROBLEM SHOULD HAVE BEEN KNOWN BY JEEP. REPAIRS: COST $1392 (BILL ATTACHED). THE RIGHT CONTROL ARM WAS INSPECTED BUT NOT REPLACED WITH THE IMPROVED PART. MY CONCERNS: MINUTES PRIOR TO THIS INCIDENT I HAD DRIVEN DOWN A STEEP CURVING SECONDARY ROAD WHERE THIS WOULD HAVE RESULTED IN COMPLETE LOSS OF CONTROL AND CRASHING AS WELL AS POSSIBLY A COLLISION WITH ONCOMING TRRAFFIC. A MINUTE LATER I WOULD HAVE ENTERED THE INTERDATE AT 60-870 MPH AND A CATASTROPHINC CRASH WOULD HAVE RESULTED, POSSIBLY INVOLVING MULTIPLE VEHICLES. IF THE BROKEN CONTROL ARRM COULD NOT BE IDENTIFIED AS THE CAUSE OF THE CRASH IT WOULD HAVE BEEN CALLED THE RESULT OF AN 84 YEAR OLD MAN DRIVING HAVING A POSSIBLE HEART ATTACK/MEDICAL PROBLEM RATHER THAN A VEHICLE FAILURE. I CONSIDER MYSELF VERY LUCKY THAT THIS HAPPENED AT A SLOW SPEED AT THE PLACE IT HAPPENED. REMEDY: I FEEL THAT THIS IS AN UNDETECTED FAILURE OF THE CONTROL ARM WHICH WOULD NEVER HAVE BEEN DETECTED DURING NORMAL VEHICLE MAINTENANCE INSPECTIONS. I CAN HAPPEN TO ANYONE DRIVING THIS MODEL VEHICLE AND SHOULD BE INVESTIGATED FOR A POSSIBLE RECALL BEFORE SOMEONE'S LIFE IS JEOPARDIZED.
Corrective Action:
WHAT HAPPENED: WHILE DRIVING AT 20 MPH I HEARD A LOUD BANG AND SWERVING OF THE VEHILCE WHICH I THOUGHT WAS A FLAT TIRE. I FOUND THAT THE LEFT REAR WHEEL FELL OFF CAUSING LOSS OF CONTROL OF THE VEHICLE WHICH I WAS ABLE TO STOP WITHOUT CRASHING DUE TO MY EMERGENCY VEHICLE DRIVING WITH THE STATE PATROL. WHEN STOPPED SAW THAT THE WHEEL HAD FALLEN OFF AND THE CONTROL ARM BROKEN. (PHOTO) DIAGNOSIS: NORTH BEND CHEV REPAIRED THE VEHICLE AND FOUND THAT THE LEFT REAR CONTROL ARM HAD SEVERED (PHOTOS) IN HALF DAMAGING THE AXLE. THE THREADS ON THE INSIDE OF THE CONTROL ARM APPEAR TO BE WORN AWAY. THE DEFECTIVE CONTROL ARM WAS REPLACED WITH A NEW ONE WHICH IS A SINGLE PIECE WITHOUT A DETACHABLE THREADED PART AND THIS PROBLEM SHOULD HAVE BEEN KNOWN BY JEEP. REPAIRS: COST $1392 (BILL ATTACHED). THE RIGHT CONTROL ARM WAS INSPECTED BUT NOT REPLACED WITH THE IMPROVED PART. MY CONCERNS: MINUTES PRIOR TO THIS INCIDENT I HAD DRIVEN DOWN A STEEP CURVING SECONDARY ROAD WHERE THIS WOULD HAVE RESULTED IN COMPLETE LOSS OF CONTROL AND CRASHING AS WELL AS POSSIBLY A COLLISION WITH ONCOMING TRRAFFIC. A MINUTE LATER I WOULD HAVE ENTERED THE INTERDATE AT 60-870 MPH AND A CATASTROPHINC CRASH WOULD HAVE RESULTED, POSSIBLY INVOLVING MULTIPLE VEHICLES. IF THE BROKEN CONTROL ARRM COULD NOT BE IDENTIFIED AS THE CAUSE OF THE CRASH IT WOULD HAVE BEEN CALLED THE RESULT OF AN 84 YEAR OLD MAN DRIVING HAVING A POSSIBLE HEART ATTACK/MEDICAL PROBLEM RATHER THAN A VEHICLE FAILURE. I CONSIDER MYSELF VERY LUCKY THAT THIS HAPPENED AT A SLOW SPEED AT THE PLACE IT HAPPENED. REMEDY: I FEEL THAT THIS IS AN UNDETECTED FAILURE OF THE CONTROL ARM WHICH WOULD NEVER HAVE BEEN DETECTED DURING NORMAL VEHICLE MAINTENANCE INSPECTIONS. I CAN HAPPEN TO ANYONE DRIVING THIS MODEL VEHICLE AND SHOULD BE INVESTIGATED FOR A POSSIBLE RECALL BEFORE SOMEONE'S LIFE IS JEOPARDIZED.
Additional Notes:
WHAT HAPPENED: WHILE DRIVING AT 20 MPH I HEARD A LOUD BANG AND SWERVING OF THE VEHILCE WHICH I THOUGHT WAS A FLAT TIRE. I FOUND THAT THE LEFT REAR WHEEL FELL OFF CAUSING LOSS OF CONTROL OF THE VEHICLE WHICH I WAS ABLE TO STOP WITHOUT CRASHING DUE TO MY EMERGENCY VEHICLE DRIVING WITH THE STATE PATROL. WHEN STOPPED SAW THAT THE WHEEL HAD FALLEN OFF AND THE CONTROL ARM BROKEN. (PHOTO) DIAGNOSIS: NORTH BEND CHEV REPAIRED THE VEHICLE AND FOUND THAT THE LEFT REAR CONTROL ARM HAD SEVERED (PHOTOS) IN HALF DAMAGING THE AXLE. THE THREADS ON THE INSIDE OF THE CONTROL ARM APPEAR TO BE WORN AWAY. THE DEFECTIVE CONTROL ARM WAS REPLACED WITH A NEW ONE WHICH IS A SINGLE PIECE WITHOUT A DETACHABLE THREADED PART AND THIS PROBLEM SHOULD HAVE BEEN KNOWN BY JEEP. REPAIRS: COST $1392 (BILL ATTACHED). THE RIGHT CONTROL ARM WAS INSPECTED BUT NOT REPLACED WITH THE IMPROVED PART. MY CONCERNS: MINUTES PRIOR TO THIS INCIDENT I HAD DRIVEN DOWN A STEEP CURVING SECONDARY ROAD WHERE THIS WOULD HAVE RESULTED IN COMPLETE LOSS OF CONTROL AND CRASHING AS WELL AS POSSIBLY A COLLISION WITH ONCOMING TRRAFFIC. A MINUTE LATER I WOULD HAVE ENTERED THE INTERDATE AT 60-870 MPH AND A CATASTROPHINC CRASH WOULD HAVE RESULTED, POSSIBLY INVOLVING MULTIPLE VEHICLES. IF THE BROKEN CONTROL ARRM COULD NOT BE IDENTIFIED AS THE CAUSE OF THE CRASH IT WOULD HAVE BEEN CALLED THE RESULT OF AN 84 YEAR OLD MAN DRIVING HAVING A POSSIBLE HEART ATTACK/MEDICAL PROBLEM RATHER THAN A VEHICLE FAILURE. I CONSIDER MYSELF VERY LUCKY THAT THIS HAPPENED AT A SLOW SPEED AT THE PLACE IT HAPPENED. REMEDY: I FEEL THAT THIS IS AN UNDETECTED FAILURE OF THE CONTROL ARM WHICH WOULD NEVER HAVE BEEN DETECTED DURING NORMAL VEHICLE MAINTENANCE INSPECTIONS. I CAN HAPPEN TO ANYONE DRIVING THIS MODEL VEHICLE AND SHOULD BE INVESTIGATED FOR A POSSIBLE RECALL BEFORE SOMEONE'S LIFE IS JEOPARDIZED.
Mfg Campaign: 11289886
Recall Date: Dec 18, 2019
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