Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Journey, Jeep Compass, and Jeep Patriot vehicles manufactured May 9, 2016, to July 15, 2016. The crankshaft or camshaft sensor may only work intermittently, causing the engine to stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S89
Recall Date: Dec 16, 2016
Consumer Complaints
719 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Headrest on passenger side of car. We drove it and parked it in the garage. We got up the next morning and the headrest had deployed. Nobody was in the vehicle. If someone had been in the passenger seat they would have been injured. We took it to a car repair site, when they looked at it they said they don't know how that could have happened as we were not in an accident. We sent an email to Jeep and are waiting for a response. We had no warnings of anything being wrong and we have not any recall bulletins or service bulletins.
Corrective Action:
Headrest on passenger side of car. We drove it and parked it in the garage. We got up the next morning and the headrest had deployed. Nobody was in the vehicle. If someone had been in the passenger seat they would have been injured. We took it to a car repair site, when they looked at it they said they don't know how that could have happened as we were not in an accident. We sent an email to Jeep and are waiting for a response. We had no warnings of anything being wrong and we have not any recall bulletins or service bulletins.
Additional Notes:
Headrest on passenger side of car. We drove it and parked it in the garage. We got up the next morning and the headrest had deployed. Nobody was in the vehicle. If someone had been in the passenger seat they would have been injured. We took it to a car repair site, when they looked at it they said they don't know how that could have happened as we were not in an accident. We sent an email to Jeep and are waiting for a response. We had no warnings of anything being wrong and we have not any recall bulletins or service bulletins.
Mfg Campaign: 11442661
Recall Date: Dec 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I was hit on the front end of the car by another car going about 30 mph. It totaled the car but the airbags did not deploy.
Corrective Action:
I was hit on the front end of the car by another car going about 30 mph. It totaled the car but the airbags did not deploy.
Additional Notes:
I was hit on the front end of the car by another car going about 30 mph. It totaled the car but the airbags did not deploy.
Mfg Campaign: 11441243
Recall Date: Nov 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Potential Consequences:
The contact owns a 2016 Jeep Patriot. The contact stated that while driving at an undisclosed speed, her son touched the headrest and it exploded without warning. There were no reported injuries. The check engine warning light illuminated after the failure. The contact called Mopar who stated the vehicle was covered, however, canceled the order. The contact called the local dealer where a headrest was ordered but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Jeep Patriot. The contact stated that while driving at an undisclosed speed, her son touched the headrest and it exploded without warning. There were no reported injuries. The check engine warning light illuminated after the failure. The contact called Mopar who stated the vehicle was covered, however, canceled the order. The contact called the local dealer where a headrest was ordered but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Jeep Patriot. The contact stated that while driving at an undisclosed speed, her son touched the headrest and it exploded without warning. There were no reported injuries. The check engine warning light illuminated after the failure. The contact called Mopar who stated the vehicle was covered, however, canceled the order. The contact called the local dealer where a headrest was ordered but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was unknown.
Mfg Campaign: 11440705
Recall Date: Nov 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Jeep Patriot. The contact stated while driving approximately 20 MPH, the vehicle stalled without warning. The vehicle was towed to the contact's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was like NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Jeep Patriot. The contact stated while driving approximately 20 MPH, the vehicle stalled without warning. The vehicle was towed to the contact's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was like NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Jeep Patriot. The contact stated while driving approximately 20 MPH, the vehicle stalled without warning. The vehicle was towed to the contact's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was like NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11440468
Recall Date: Nov 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While turning a corner my car turned off. Happened on several occasions. Has happened on highway, in town and in parking lot. At low speeds and accelerating- car stalls & turns off. VERY DANGEROUS
Corrective Action:
While turning a corner my car turned off. Happened on several occasions. Has happened on highway, in town and in parking lot. At low speeds and accelerating- car stalls & turns off. VERY DANGEROUS
Additional Notes:
While turning a corner my car turned off. Happened on several occasions. Has happened on highway, in town and in parking lot. At low speeds and accelerating- car stalls & turns off. VERY DANGEROUS
Mfg Campaign: 11440407
Recall Date: Nov 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While turning a corner my car turned off. Happened on several occasions. Has happened on highway, in town and in parking lot. At low speeds and accelerating- car stalls & turns off. VERY DANGEROUS
Corrective Action:
While turning a corner my car turned off. Happened on several occasions. Has happened on highway, in town and in parking lot. At low speeds and accelerating- car stalls & turns off. VERY DANGEROUS
Additional Notes:
While turning a corner my car turned off. Happened on several occasions. Has happened on highway, in town and in parking lot. At low speeds and accelerating- car stalls & turns off. VERY DANGEROUS
Mfg Campaign: 11440407
Recall Date: Nov 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While turning a corner my car turned off. Happened on several occasions. Has happened on highway, in town and in parking lot. At low speeds and accelerating- car stalls & turns off. VERY DANGEROUS
Corrective Action:
While turning a corner my car turned off. Happened on several occasions. Has happened on highway, in town and in parking lot. At low speeds and accelerating- car stalls & turns off. VERY DANGEROUS
Additional Notes:
While turning a corner my car turned off. Happened on several occasions. Has happened on highway, in town and in parking lot. At low speeds and accelerating- car stalls & turns off. VERY DANGEROUS
Mfg Campaign: 11440407
Recall Date: Nov 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My car hesitates and will jolt when trying to accelerate as well as stall when I am driving 50+ mph sometimes and completely shut off causing me to have to put it in park, turn it off and turn it back on again while I am in the middle of driving which increases the risk of an accident and I feel extremely unsafe
Corrective Action:
My car hesitates and will jolt when trying to accelerate as well as stall when I am driving 50+ mph sometimes and completely shut off causing me to have to put it in park, turn it off and turn it back on again while I am in the middle of driving which increases the risk of an accident and I feel extremely unsafe
Additional Notes:
My car hesitates and will jolt when trying to accelerate as well as stall when I am driving 50+ mph sometimes and completely shut off causing me to have to put it in park, turn it off and turn it back on again while I am in the middle of driving which increases the risk of an accident and I feel extremely unsafe
Mfg Campaign: 11439815
Recall Date: Nov 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car hesitates and will jolt when trying to accelerate as well as stall when I am driving 50+ mph sometimes and completely shut off causing me to have to put it in park, turn it off and turn it back on again while I am in the middle of driving which increases the risk of an accident and I feel extremely unsafe
Corrective Action:
My car hesitates and will jolt when trying to accelerate as well as stall when I am driving 50+ mph sometimes and completely shut off causing me to have to put it in park, turn it off and turn it back on again while I am in the middle of driving which increases the risk of an accident and I feel extremely unsafe
Additional Notes:
My car hesitates and will jolt when trying to accelerate as well as stall when I am driving 50+ mph sometimes and completely shut off causing me to have to put it in park, turn it off and turn it back on again while I am in the middle of driving which increases the risk of an accident and I feel extremely unsafe
Mfg Campaign: 11439815
Recall Date: Nov 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My car hesitates and will jolt when trying to accelerate as well as stall when I am driving 50+ mph sometimes and completely shut off causing me to have to put it in park, turn it off and turn it back on again while I am in the middle of driving which increases the risk of an accident and I feel extremely unsafe
Corrective Action:
My car hesitates and will jolt when trying to accelerate as well as stall when I am driving 50+ mph sometimes and completely shut off causing me to have to put it in park, turn it off and turn it back on again while I am in the middle of driving which increases the risk of an accident and I feel extremely unsafe
Additional Notes:
My car hesitates and will jolt when trying to accelerate as well as stall when I am driving 50+ mph sometimes and completely shut off causing me to have to put it in park, turn it off and turn it back on again while I am in the middle of driving which increases the risk of an accident and I feel extremely unsafe
Mfg Campaign: 11439815
Recall Date: Nov 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE DRIVING ON HIGHWAY AND SHUTS OFF WITH NO PRIOR WARNING. VEHICLE DRIVING AT NORMAL CITY SPEEDS OF 40 TO 45 MPH AND SHUTS OFF WITH NO WARNING. THE VEHICLE WILL SHUT OFF COMPLETELY, ENGINE STALLS. STILL HAVE ELECTRICAL POWER. TURN KEY OFF AND WAIT 20 MINUTES, VEHICLE DRIVES NORMAL. STALL IS RANDOM AND AFTER A 20 MINUTE KEY OFF ENGINE OFF STARTS AND DRIVES FINE. NO MIL OR CHECK ENGINE LIGHT OR ACTIVE OR STORED DTC AFTER STALL LOSE ALL POWER BRAKES AND STEERING DURING STALL SUSPECT CRANKSHAFT POSITION SENSOR AND BOTH CAMSHAFT POSITION SENSOR HARNESS CONNECTORS
Corrective Action:
VEHICLE DRIVING ON HIGHWAY AND SHUTS OFF WITH NO PRIOR WARNING. VEHICLE DRIVING AT NORMAL CITY SPEEDS OF 40 TO 45 MPH AND SHUTS OFF WITH NO WARNING. THE VEHICLE WILL SHUT OFF COMPLETELY, ENGINE STALLS. STILL HAVE ELECTRICAL POWER. TURN KEY OFF AND WAIT 20 MINUTES, VEHICLE DRIVES NORMAL. STALL IS RANDOM AND AFTER A 20 MINUTE KEY OFF ENGINE OFF STARTS AND DRIVES FINE. NO MIL OR CHECK ENGINE LIGHT OR ACTIVE OR STORED DTC AFTER STALL LOSE ALL POWER BRAKES AND STEERING DURING STALL SUSPECT CRANKSHAFT POSITION SENSOR AND BOTH CAMSHAFT POSITION SENSOR HARNESS CONNECTORS
Additional Notes:
VEHICLE DRIVING ON HIGHWAY AND SHUTS OFF WITH NO PRIOR WARNING. VEHICLE DRIVING AT NORMAL CITY SPEEDS OF 40 TO 45 MPH AND SHUTS OFF WITH NO WARNING. THE VEHICLE WILL SHUT OFF COMPLETELY, ENGINE STALLS. STILL HAVE ELECTRICAL POWER. TURN KEY OFF AND WAIT 20 MINUTES, VEHICLE DRIVES NORMAL. STALL IS RANDOM AND AFTER A 20 MINUTE KEY OFF ENGINE OFF STARTS AND DRIVES FINE. NO MIL OR CHECK ENGINE LIGHT OR ACTIVE OR STORED DTC AFTER STALL LOSE ALL POWER BRAKES AND STEERING DURING STALL SUSPECT CRANKSHAFT POSITION SENSOR AND BOTH CAMSHAFT POSITION SENSOR HARNESS CONNECTORS
Mfg Campaign: 11439549
Recall Date: Nov 5, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Recently, when trying to start vehicle, all electrical power shut off, open the hood and tap the fuse box, all power comes back on, repeat multiple times until vehicle starts. When driving home down the interstate at night, all power cuts off, engine stops at 70 mph no brakes, no power steering, no brake lights, no headlights and no hazard lights, almost got ran over top of by a semi that couldnt see me stranded in the highway. Finally got it restarted after shaking and tapping fuse box, made it down the road further and all dash lights popped on, dinged and lost the speedometer for a few seconds. Had close encounters like this multiple times lately. Had the battery and alternator checked, all good. Dealership said its not under recall so i would have to pay out of pocket almost 1000 dollars to "fix" it but couldnt guarantee the new fuse box would fix the problem. I like the vehicle but I dont wanna die in it when a semi cant get out of the way when it dies next time.
Corrective Action:
Recently, when trying to start vehicle, all electrical power shut off, open the hood and tap the fuse box, all power comes back on, repeat multiple times until vehicle starts. When driving home down the interstate at night, all power cuts off, engine stops at 70 mph no brakes, no power steering, no brake lights, no headlights and no hazard lights, almost got ran over top of by a semi that couldnt see me stranded in the highway. Finally got it restarted after shaking and tapping fuse box, made it down the road further and all dash lights popped on, dinged and lost the speedometer for a few seconds. Had close encounters like this multiple times lately. Had the battery and alternator checked, all good. Dealership said its not under recall so i would have to pay out of pocket almost 1000 dollars to "fix" it but couldnt guarantee the new fuse box would fix the problem. I like the vehicle but I dont wanna die in it when a semi cant get out of the way when it dies next time.
Additional Notes:
Recently, when trying to start vehicle, all electrical power shut off, open the hood and tap the fuse box, all power comes back on, repeat multiple times until vehicle starts. When driving home down the interstate at night, all power cuts off, engine stops at 70 mph no brakes, no power steering, no brake lights, no headlights and no hazard lights, almost got ran over top of by a semi that couldnt see me stranded in the highway. Finally got it restarted after shaking and tapping fuse box, made it down the road further and all dash lights popped on, dinged and lost the speedometer for a few seconds. Had close encounters like this multiple times lately. Had the battery and alternator checked, all good. Dealership said its not under recall so i would have to pay out of pocket almost 1000 dollars to "fix" it but couldnt guarantee the new fuse box would fix the problem. I like the vehicle but I dont wanna die in it when a semi cant get out of the way when it dies next time.
Mfg Campaign: 11439130
Recall Date: Nov 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Recently, when trying to start vehicle, all electrical power shut off, open the hood and tap the fuse box, all power comes back on, repeat multiple times until vehicle starts. When driving home down the interstate at night, all power cuts off, engine stops at 70 mph no brakes, no power steering, no brake lights, no headlights and no hazard lights, almost got ran over top of by a semi that couldnt see me stranded in the highway. Finally got it restarted after shaking and tapping fuse box, made it down the road further and all dash lights popped on, dinged and lost the speedometer for a few seconds. Had close encounters like this multiple times lately. Had the battery and alternator checked, all good. Dealership said its not under recall so i would have to pay out of pocket almost 1000 dollars to "fix" it but couldnt guarantee the new fuse box would fix the problem. I like the vehicle but I dont wanna die in it when a semi cant get out of the way when it dies next time.
Corrective Action:
Recently, when trying to start vehicle, all electrical power shut off, open the hood and tap the fuse box, all power comes back on, repeat multiple times until vehicle starts. When driving home down the interstate at night, all power cuts off, engine stops at 70 mph no brakes, no power steering, no brake lights, no headlights and no hazard lights, almost got ran over top of by a semi that couldnt see me stranded in the highway. Finally got it restarted after shaking and tapping fuse box, made it down the road further and all dash lights popped on, dinged and lost the speedometer for a few seconds. Had close encounters like this multiple times lately. Had the battery and alternator checked, all good. Dealership said its not under recall so i would have to pay out of pocket almost 1000 dollars to "fix" it but couldnt guarantee the new fuse box would fix the problem. I like the vehicle but I dont wanna die in it when a semi cant get out of the way when it dies next time.
Additional Notes:
Recently, when trying to start vehicle, all electrical power shut off, open the hood and tap the fuse box, all power comes back on, repeat multiple times until vehicle starts. When driving home down the interstate at night, all power cuts off, engine stops at 70 mph no brakes, no power steering, no brake lights, no headlights and no hazard lights, almost got ran over top of by a semi that couldnt see me stranded in the highway. Finally got it restarted after shaking and tapping fuse box, made it down the road further and all dash lights popped on, dinged and lost the speedometer for a few seconds. Had close encounters like this multiple times lately. Had the battery and alternator checked, all good. Dealership said its not under recall so i would have to pay out of pocket almost 1000 dollars to "fix" it but couldnt guarantee the new fuse box would fix the problem. I like the vehicle but I dont wanna die in it when a semi cant get out of the way when it dies next time.
Mfg Campaign: 11439130
Recall Date: Nov 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
It had a recall on it and I lost the card so I can get my car repaired due to the recall. My engine light is on. It has been on since 2018. I have noticed lately when I have the air conditioner running and when I have to stop or slow down as soon as I can take off my car is jumping all over the place and then it starts to act like it is going to cut off. This is very dangerous, especially when I am driving down the I-85. Please help me to get this recall done on my 2016 Jeep Patriot [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
It had a recall on it and I lost the card so I can get my car repaired due to the recall. My engine light is on. It has been on since 2018. I have noticed lately when I have the air conditioner running and when I have to stop or slow down as soon as I can take off my car is jumping all over the place and then it starts to act like it is going to cut off. This is very dangerous, especially when I am driving down the I-85. Please help me to get this recall done on my 2016 Jeep Patriot [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
It had a recall on it and I lost the card so I can get my car repaired due to the recall. My engine light is on. It has been on since 2018. I have noticed lately when I have the air conditioner running and when I have to stop or slow down as soon as I can take off my car is jumping all over the place and then it starts to act like it is going to cut off. This is very dangerous, especially when I am driving down the I-85. Please help me to get this recall done on my 2016 Jeep Patriot [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11435978
Recall Date: Oct 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On 9/22/21, out 2016 Jeep Patriot broke down on Interstate 495 in Massachusetts, during rush-hour. While driving the vehicle, the engine shut down at highway speed, forcing us off of the road. A RED indicator light on the dashboard identified the problem as a bad "Throttle Body". We had the car towed to the dealer where we bought the vehicle, and they confirmed that is was a bad Throttle Body. Repair cost was $841.00. There was a recall for this part, but the recall only covered vehicles built between May and July 2016. Having an indicator light on the dashboard for this single part...is very telling. It shows that Jeep has a lot of problems with this part. But since our vehicle was built prior to this small recall window, and has more miles on than the standard warranty would cover, Jeep will not reimburse us for the repair.
Corrective Action:
On 9/22/21, out 2016 Jeep Patriot broke down on Interstate 495 in Massachusetts, during rush-hour. While driving the vehicle, the engine shut down at highway speed, forcing us off of the road. A RED indicator light on the dashboard identified the problem as a bad "Throttle Body". We had the car towed to the dealer where we bought the vehicle, and they confirmed that is was a bad Throttle Body. Repair cost was $841.00. There was a recall for this part, but the recall only covered vehicles built between May and July 2016. Having an indicator light on the dashboard for this single part...is very telling. It shows that Jeep has a lot of problems with this part. But since our vehicle was built prior to this small recall window, and has more miles on than the standard warranty would cover, Jeep will not reimburse us for the repair.
Additional Notes:
On 9/22/21, out 2016 Jeep Patriot broke down on Interstate 495 in Massachusetts, during rush-hour. While driving the vehicle, the engine shut down at highway speed, forcing us off of the road. A RED indicator light on the dashboard identified the problem as a bad "Throttle Body". We had the car towed to the dealer where we bought the vehicle, and they confirmed that is was a bad Throttle Body. Repair cost was $841.00. There was a recall for this part, but the recall only covered vehicles built between May and July 2016. Having an indicator light on the dashboard for this single part...is very telling. It shows that Jeep has a lot of problems with this part. But since our vehicle was built prior to this small recall window, and has more miles on than the standard warranty would cover, Jeep will not reimburse us for the repair.
Mfg Campaign: 11434564
Recall Date: Sep 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact's son owns a 2016 Jeep Patriot. The contact stated that while driving at various speeds, the vehicle stalled without warning. Despite being able to restart the vehicle, the contact stated that the failure would return. Recently, the contact stated that after she experienced the failure and restarted the vehicle, the vehicle began to vibrate with the check engine warning light illuminated. The contact had taken the vehicle to several independent mechanics who were all unable to diagnose the cause of the failure. The contact has had several repairs performed on the vehicle; however, each repair failed, and the failure persisted. The dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Corrective Action:
The contact's son owns a 2016 Jeep Patriot. The contact stated that while driving at various speeds, the vehicle stalled without warning. Despite being able to restart the vehicle, the contact stated that the failure would return. Recently, the contact stated that after she experienced the failure and restarted the vehicle, the vehicle began to vibrate with the check engine warning light illuminated. The contact had taken the vehicle to several independent mechanics who were all unable to diagnose the cause of the failure. The contact has had several repairs performed on the vehicle; however, each repair failed, and the failure persisted. The dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Additional Notes:
The contact's son owns a 2016 Jeep Patriot. The contact stated that while driving at various speeds, the vehicle stalled without warning. Despite being able to restart the vehicle, the contact stated that the failure would return. Recently, the contact stated that after she experienced the failure and restarted the vehicle, the vehicle began to vibrate with the check engine warning light illuminated. The contact had taken the vehicle to several independent mechanics who were all unable to diagnose the cause of the failure. The contact has had several repairs performed on the vehicle; however, each repair failed, and the failure persisted. The dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Mfg Campaign: 11433962
Recall Date: Sep 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact's son owns a 2016 Jeep Patriot. The contact stated that while driving at various speeds, the vehicle stalled without warning. Despite being able to restart the vehicle, the contact stated that the failure would return. Recently, the contact stated that after she experienced the failure and restarted the vehicle, the vehicle began to vibrate with the check engine warning light illuminated. The contact had taken the vehicle to several independent mechanics who were all unable to diagnose the cause of the failure. The contact has had several repairs performed on the vehicle; however, each repair failed, and the failure persisted. The dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Corrective Action:
The contact's son owns a 2016 Jeep Patriot. The contact stated that while driving at various speeds, the vehicle stalled without warning. Despite being able to restart the vehicle, the contact stated that the failure would return. Recently, the contact stated that after she experienced the failure and restarted the vehicle, the vehicle began to vibrate with the check engine warning light illuminated. The contact had taken the vehicle to several independent mechanics who were all unable to diagnose the cause of the failure. The contact has had several repairs performed on the vehicle; however, each repair failed, and the failure persisted. The dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Additional Notes:
The contact's son owns a 2016 Jeep Patriot. The contact stated that while driving at various speeds, the vehicle stalled without warning. Despite being able to restart the vehicle, the contact stated that the failure would return. Recently, the contact stated that after she experienced the failure and restarted the vehicle, the vehicle began to vibrate with the check engine warning light illuminated. The contact had taken the vehicle to several independent mechanics who were all unable to diagnose the cause of the failure. The contact has had several repairs performed on the vehicle; however, each repair failed, and the failure persisted. The dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Mfg Campaign: 11433962
Recall Date: Sep 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FAULTY CONTROL ARM/BALL JOINTS ( ALL IN ONE PART TOGETHER FOR BALL JOINT AND CONTROL ARM) first time I took it in was jan 2021 the two months later now this is the 3RD time now the car dealership is stating the faulty part ( control arm/ ball join) mechanic stated both times that that parts were faulty. Causing damage to tires that are not safe and I have to pay out of pocket for new tires when the parts are faulty which the parts were covered under my warranty but tire were not... so I believe since the parts that are faulty that caused damaged I should not be liable for buying the new tires did to faulty parts causing the damage.
Corrective Action:
FAULTY CONTROL ARM/BALL JOINTS ( ALL IN ONE PART TOGETHER FOR BALL JOINT AND CONTROL ARM) first time I took it in was jan 2021 the two months later now this is the 3RD time now the car dealership is stating the faulty part ( control arm/ ball join) mechanic stated both times that that parts were faulty. Causing damage to tires that are not safe and I have to pay out of pocket for new tires when the parts are faulty which the parts were covered under my warranty but tire were not... so I believe since the parts that are faulty that caused damaged I should not be liable for buying the new tires did to faulty parts causing the damage.
Additional Notes:
FAULTY CONTROL ARM/BALL JOINTS ( ALL IN ONE PART TOGETHER FOR BALL JOINT AND CONTROL ARM) first time I took it in was jan 2021 the two months later now this is the 3RD time now the car dealership is stating the faulty part ( control arm/ ball join) mechanic stated both times that that parts were faulty. Causing damage to tires that are not safe and I have to pay out of pocket for new tires when the parts are faulty which the parts were covered under my warranty but tire were not... so I believe since the parts that are faulty that caused damaged I should not be liable for buying the new tires did to faulty parts causing the damage.
Mfg Campaign: 11432890
Recall Date: Sep 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
FAULTY CONTROL ARM/BALL JOINTS ( ALL IN ONE PART TOGETHER FOR BALL JOINT AND CONTROL ARM) first time I took it in was jan 2021 the two months later now this is the 3RD time now the car dealership is stating the faulty part ( control arm/ ball join) mechanic stated both times that that parts were faulty. Causing damage to tires that are not safe and I have to pay out of pocket for new tires when the parts are faulty which the parts were covered under my warranty but tire were not... so I believe since the parts that are faulty that caused damaged I should not be liable for buying the new tires did to faulty parts causing the damage.
Corrective Action:
FAULTY CONTROL ARM/BALL JOINTS ( ALL IN ONE PART TOGETHER FOR BALL JOINT AND CONTROL ARM) first time I took it in was jan 2021 the two months later now this is the 3RD time now the car dealership is stating the faulty part ( control arm/ ball join) mechanic stated both times that that parts were faulty. Causing damage to tires that are not safe and I have to pay out of pocket for new tires when the parts are faulty which the parts were covered under my warranty but tire were not... so I believe since the parts that are faulty that caused damaged I should not be liable for buying the new tires did to faulty parts causing the damage.
Additional Notes:
FAULTY CONTROL ARM/BALL JOINTS ( ALL IN ONE PART TOGETHER FOR BALL JOINT AND CONTROL ARM) first time I took it in was jan 2021 the two months later now this is the 3RD time now the car dealership is stating the faulty part ( control arm/ ball join) mechanic stated both times that that parts were faulty. Causing damage to tires that are not safe and I have to pay out of pocket for new tires when the parts are faulty which the parts were covered under my warranty but tire were not... so I believe since the parts that are faulty that caused damaged I should not be liable for buying the new tires did to faulty parts causing the damage.
Mfg Campaign: 11432890
Recall Date: Sep 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
FAULTY CONTROL ARM/BALL JOINTS ( ALL IN ONE PART TOGETHER FOR BALL JOINT AND CONTROL ARM) first time I took it in was jan 2021 the two months later now this is the 3RD time now the car dealership is stating the faulty part ( control arm/ ball join) mechanic stated both times that that parts were faulty. Causing damage to tires that are not safe and I have to pay out of pocket for new tires when the parts are faulty which the parts were covered under my warranty but tire were not... so I believe since the parts that are faulty that caused damaged I should not be liable for buying the new tires did to faulty parts causing the damage.
Corrective Action:
FAULTY CONTROL ARM/BALL JOINTS ( ALL IN ONE PART TOGETHER FOR BALL JOINT AND CONTROL ARM) first time I took it in was jan 2021 the two months later now this is the 3RD time now the car dealership is stating the faulty part ( control arm/ ball join) mechanic stated both times that that parts were faulty. Causing damage to tires that are not safe and I have to pay out of pocket for new tires when the parts are faulty which the parts were covered under my warranty but tire were not... so I believe since the parts that are faulty that caused damaged I should not be liable for buying the new tires did to faulty parts causing the damage.
Additional Notes:
FAULTY CONTROL ARM/BALL JOINTS ( ALL IN ONE PART TOGETHER FOR BALL JOINT AND CONTROL ARM) first time I took it in was jan 2021 the two months later now this is the 3RD time now the car dealership is stating the faulty part ( control arm/ ball join) mechanic stated both times that that parts were faulty. Causing damage to tires that are not safe and I have to pay out of pocket for new tires when the parts are faulty which the parts were covered under my warranty but tire were not... so I believe since the parts that are faulty that caused damaged I should not be liable for buying the new tires did to faulty parts causing the damage.
Mfg Campaign: 11432890
Recall Date: Sep 14, 2021
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