Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 11C
Recall Date: Feb 13, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: B3B
Recall Date: Nov 27, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 40B
Recall Date: Apr 25, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 10B
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 04B
Recall Date: Feb 15, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Consumer Complaints
204 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I have some major safety concerns with my 2022 Jeep Grand Cherokee, specifically with the AEB. Today was the SECOND time that my automatic emergency braking came on while I’m driving down the highway at 60 mph. The first time was in November. The roads were dry, no other cars coming toward me, driving on a straight stretch, with one car a safe distance behind. My jeep went from 60 to 0 slamming on the brakes so hard and flashing the AEB lights and dinging on the dash. Seat belts locked up tight and gave you a hard fast whip lash forward. Very terrifying like what is even happening?! The car behind me thank goodness had enough time to slam on their brakes and not rear end me! As fast as you could even comprehend what was happening, the lights and dinging stop and you can drive again. I was like maybe a leaf or something blew over the sensor and kind of wrote it off because nothing came up on my Jeep app. Fast forward to today, February 25th. Again roads are dry, no one is coming towards me, driving 60 mph in a straight stretch and wham the auto emergency brakes slam on again! Hard brake from 60-0 mph. AEB lights flashing and dinging, locking seat belts and whiplashing your head forward as you screech to an uncontrolled stop. I had absolutely no control over my brakes or gas! This time I’m livid bc my children were in the car with me! Thank goodness everyone was properly wearing seatbelts and in car seats, and I had both hands on the steering wheel, and it was not on a bend in the road because this could have been very dangerous and not ended well! This is NOT ok and there is nothing at all that blocked a sensor or would have had any reason to cause the Jeep to engage this feature. I should not have to be afraid to drive my Jeep and now it’s literally terrifying to drive it bc you never know if it’s going to happen. It needs addressed and fixed ASAP and all Jeep owners should be made aware of this very dangerous situation!
Corrective Action:
I have some major safety concerns with my 2022 Jeep Grand Cherokee, specifically with the AEB. Today was the SECOND time that my automatic emergency braking came on while I’m driving down the highway at 60 mph. The first time was in November. The roads were dry, no other cars coming toward me, driving on a straight stretch, with one car a safe distance behind. My jeep went from 60 to 0 slamming on the brakes so hard and flashing the AEB lights and dinging on the dash. Seat belts locked up tight and gave you a hard fast whip lash forward. Very terrifying like what is even happening?! The car behind me thank goodness had enough time to slam on their brakes and not rear end me! As fast as you could even comprehend what was happening, the lights and dinging stop and you can drive again. I was like maybe a leaf or something blew over the sensor and kind of wrote it off because nothing came up on my Jeep app. Fast forward to today, February 25th. Again roads are dry, no one is coming towards me, driving 60 mph in a straight stretch and wham the auto emergency brakes slam on again! Hard brake from 60-0 mph. AEB lights flashing and dinging, locking seat belts and whiplashing your head forward as you screech to an uncontrolled stop. I had absolutely no control over my brakes or gas! This time I’m livid bc my children were in the car with me! Thank goodness everyone was properly wearing seatbelts and in car seats, and I had both hands on the steering wheel, and it was not on a bend in the road because this could have been very dangerous and not ended well! This is NOT ok and there is nothing at all that blocked a sensor or would have had any reason to cause the Jeep to engage this feature. I should not have to be afraid to drive my Jeep and now it’s literally terrifying to drive it bc you never know if it’s going to happen. It needs addressed and fixed ASAP and all Jeep owners should be made aware of this very dangerous situation!
Additional Notes:
I have some major safety concerns with my 2022 Jeep Grand Cherokee, specifically with the AEB. Today was the SECOND time that my automatic emergency braking came on while I’m driving down the highway at 60 mph. The first time was in November. The roads were dry, no other cars coming toward me, driving on a straight stretch, with one car a safe distance behind. My jeep went from 60 to 0 slamming on the brakes so hard and flashing the AEB lights and dinging on the dash. Seat belts locked up tight and gave you a hard fast whip lash forward. Very terrifying like what is even happening?! The car behind me thank goodness had enough time to slam on their brakes and not rear end me! As fast as you could even comprehend what was happening, the lights and dinging stop and you can drive again. I was like maybe a leaf or something blew over the sensor and kind of wrote it off because nothing came up on my Jeep app. Fast forward to today, February 25th. Again roads are dry, no one is coming towards me, driving 60 mph in a straight stretch and wham the auto emergency brakes slam on again! Hard brake from 60-0 mph. AEB lights flashing and dinging, locking seat belts and whiplashing your head forward as you screech to an uncontrolled stop. I had absolutely no control over my brakes or gas! This time I’m livid bc my children were in the car with me! Thank goodness everyone was properly wearing seatbelts and in car seats, and I had both hands on the steering wheel, and it was not on a bend in the road because this could have been very dangerous and not ended well! This is NOT ok and there is nothing at all that blocked a sensor or would have had any reason to cause the Jeep to engage this feature. I should not have to be afraid to drive my Jeep and now it’s literally terrifying to drive it bc you never know if it’s going to happen. It needs addressed and fixed ASAP and all Jeep owners should be made aware of this very dangerous situation!
Mfg Campaign: 11644937
Recall Date: Feb 25, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24
Corrective Action:
The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24
Additional Notes:
The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24
Mfg Campaign: 11643585
Recall Date: Feb 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24
Corrective Action:
The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24
Additional Notes:
The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24
Mfg Campaign: 11643585
Recall Date: Feb 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24
Corrective Action:
The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24
Additional Notes:
The Adaptive Cruise Control and Automatic Emergency Braking have not worked properly for over a year. Sometimes I get a message that the AEB/ACC is not working and to see the Dealer other times i have a light lit showing it is not working. On some occasions there are no signs of it not working but ate ACC works like the regular cruise control and does not slow the car down unless you apply the brake. The car has been to the dealer 2 pervious times with no long term fix it is now there again out of warrantee waiting to be fixed. last time was 05/06/24
Mfg Campaign: 11643585
Recall Date: Feb 18, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
One my navigation is lost second my stop and start button light is on and most importantly the sensors seem off changing lanes beeps at wrong time I feel these things seem wrong a few times now
Corrective Action:
One my navigation is lost second my stop and start button light is on and most importantly the sensors seem off changing lanes beeps at wrong time I feel these things seem wrong a few times now
Additional Notes:
One my navigation is lost second my stop and start button light is on and most importantly the sensors seem off changing lanes beeps at wrong time I feel these things seem wrong a few times now
Mfg Campaign: 11638967
Recall Date: Jan 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
One my navigation is lost second my stop and start button light is on and most importantly the sensors seem off changing lanes beeps at wrong time I feel these things seem wrong a few times now
Corrective Action:
One my navigation is lost second my stop and start button light is on and most importantly the sensors seem off changing lanes beeps at wrong time I feel these things seem wrong a few times now
Additional Notes:
One my navigation is lost second my stop and start button light is on and most importantly the sensors seem off changing lanes beeps at wrong time I feel these things seem wrong a few times now
Mfg Campaign: 11638967
Recall Date: Jan 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11636097
Recall Date: Jan 15, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The front passenger door is unable to be opened from the inside or the outside. The handle from the inside feels like it has no tension, like something snapped inside. Two local mechanics suggested taking to the dealer as this seems like a potential safety issue with no means of egress from the passenger side if needed. Dealer said they have never seen this problem and deem that a fix will be very difficult as they are unable to open the door to remove the interior panel. The only way to access the latch mechanism is to remove the exterior door panel, a major task. Two safety issues- impossible to exit door inside, what if this happens to another door and I am unable to escape my vehicle? Or unable to get my child from inside? And because the mechanism cannot be inspected, is the door safely locked, or will it open while driving? Contacted Chrysler and they are unwilling to cover repair since vehicle is at 39,000 miles and warranty ended at 36,000. Chrysler rep also said never seen this issue before. Should be covered as manufacturing defect and potential major safety issue.
Corrective Action:
The front passenger door is unable to be opened from the inside or the outside. The handle from the inside feels like it has no tension, like something snapped inside. Two local mechanics suggested taking to the dealer as this seems like a potential safety issue with no means of egress from the passenger side if needed. Dealer said they have never seen this problem and deem that a fix will be very difficult as they are unable to open the door to remove the interior panel. The only way to access the latch mechanism is to remove the exterior door panel, a major task. Two safety issues- impossible to exit door inside, what if this happens to another door and I am unable to escape my vehicle? Or unable to get my child from inside? And because the mechanism cannot be inspected, is the door safely locked, or will it open while driving? Contacted Chrysler and they are unwilling to cover repair since vehicle is at 39,000 miles and warranty ended at 36,000. Chrysler rep also said never seen this issue before. Should be covered as manufacturing defect and potential major safety issue.
Additional Notes:
The front passenger door is unable to be opened from the inside or the outside. The handle from the inside feels like it has no tension, like something snapped inside. Two local mechanics suggested taking to the dealer as this seems like a potential safety issue with no means of egress from the passenger side if needed. Dealer said they have never seen this problem and deem that a fix will be very difficult as they are unable to open the door to remove the interior panel. The only way to access the latch mechanism is to remove the exterior door panel, a major task. Two safety issues- impossible to exit door inside, what if this happens to another door and I am unable to escape my vehicle? Or unable to get my child from inside? And because the mechanism cannot be inspected, is the door safely locked, or will it open while driving? Contacted Chrysler and they are unwilling to cover repair since vehicle is at 39,000 miles and warranty ended at 36,000. Chrysler rep also said never seen this issue before. Should be covered as manufacturing defect and potential major safety issue.
Mfg Campaign: 11633265
Recall Date: Dec 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the forward warning collision light illuminated. The vehicle was taken to the dealer, who determined that a system reset was needed following an over the air software update. The vehicle was repaired but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance instead advising the the contact to take the vehicle back to the dealer. The failure mileage was 41,000.
Corrective Action:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the forward warning collision light illuminated. The vehicle was taken to the dealer, who determined that a system reset was needed following an over the air software update. The vehicle was repaired but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance instead advising the the contact to take the vehicle back to the dealer. The failure mileage was 41,000.
Additional Notes:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the forward warning collision light illuminated. The vehicle was taken to the dealer, who determined that a system reset was needed following an over the air software update. The vehicle was repaired but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance instead advising the the contact to take the vehicle back to the dealer. The failure mileage was 41,000.
Mfg Campaign: 11628541
Recall Date: Dec 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Jeep, when using adaptive cruise control, will occasionally apply emergency breaking when a vehicle passes alongside me in an adjacent lane in the same direction of travel. I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m “break checking” them. Usually it’s triggered when the passing adjacent vehicle is a tractor trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all. I have no warning lights alerting me of a malfunction.
Corrective Action:
My Jeep, when using adaptive cruise control, will occasionally apply emergency breaking when a vehicle passes alongside me in an adjacent lane in the same direction of travel. I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m “break checking” them. Usually it’s triggered when the passing adjacent vehicle is a tractor trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all. I have no warning lights alerting me of a malfunction.
Additional Notes:
My Jeep, when using adaptive cruise control, will occasionally apply emergency breaking when a vehicle passes alongside me in an adjacent lane in the same direction of travel. I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m “break checking” them. Usually it’s triggered when the passing adjacent vehicle is a tractor trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all. I have no warning lights alerting me of a malfunction.
Mfg Campaign: 11628065
Recall Date: Nov 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My Jeep, when using adaptive cruise control, will occasionally apply emergency breaking when a vehicle passes alongside me in an adjacent lane in the same direction of travel. I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m “break checking” them. Usually it’s triggered when the passing adjacent vehicle is a tractor trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all. I have no warning lights alerting me of a malfunction.
Corrective Action:
My Jeep, when using adaptive cruise control, will occasionally apply emergency breaking when a vehicle passes alongside me in an adjacent lane in the same direction of travel. I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m “break checking” them. Usually it’s triggered when the passing adjacent vehicle is a tractor trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all. I have no warning lights alerting me of a malfunction.
Additional Notes:
My Jeep, when using adaptive cruise control, will occasionally apply emergency breaking when a vehicle passes alongside me in an adjacent lane in the same direction of travel. I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m “break checking” them. Usually it’s triggered when the passing adjacent vehicle is a tractor trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all. I have no warning lights alerting me of a malfunction.
Mfg Campaign: 11628065
Recall Date: Nov 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My Jeep, when using adaptive cruise control, will occasionally apply emergency breaking when a vehicle passes alongside me in an adjacent lane in the same direction of travel. I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m “break checking” them. Usually it’s triggered when the passing adjacent vehicle is a tractor trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all. I have no warning lights alerting me of a malfunction.
Corrective Action:
My Jeep, when using adaptive cruise control, will occasionally apply emergency breaking when a vehicle passes alongside me in an adjacent lane in the same direction of travel. I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m “break checking” them. Usually it’s triggered when the passing adjacent vehicle is a tractor trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all. I have no warning lights alerting me of a malfunction.
Additional Notes:
My Jeep, when using adaptive cruise control, will occasionally apply emergency breaking when a vehicle passes alongside me in an adjacent lane in the same direction of travel. I’ve had other cars directly behind me when this happens and it appears to other drivers like I’m “break checking” them. Usually it’s triggered when the passing adjacent vehicle is a tractor trailer or a truck pulling a trailer. Furthermore, the actual early warning forward crash detection does not work at all. I have no warning lights alerting me of a malfunction.
Mfg Campaign: 11628065
Recall Date: Nov 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11625259
Recall Date: Nov 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle has a knocking noise coming from around the engine. There has been a TSB posted regarding the issue described as, "Customer may describe a low frequency vibration noise heard during engine mount actuation while at idle in gear". This is a frequent issue among dealers around my area that are having to replace vehicles outside of the warrant window. Engine mounts in most vehicles last at least 5-6 years before having to be replaced. This is causing a huge distraction with the noise that is a result.
Corrective Action:
Vehicle has a knocking noise coming from around the engine. There has been a TSB posted regarding the issue described as, "Customer may describe a low frequency vibration noise heard during engine mount actuation while at idle in gear". This is a frequent issue among dealers around my area that are having to replace vehicles outside of the warrant window. Engine mounts in most vehicles last at least 5-6 years before having to be replaced. This is causing a huge distraction with the noise that is a result.
Additional Notes:
Vehicle has a knocking noise coming from around the engine. There has been a TSB posted regarding the issue described as, "Customer may describe a low frequency vibration noise heard during engine mount actuation while at idle in gear". This is a frequent issue among dealers around my area that are having to replace vehicles outside of the warrant window. Engine mounts in most vehicles last at least 5-6 years before having to be replaced. This is causing a huge distraction with the noise that is a result.
Mfg Campaign: 11624800
Recall Date: Nov 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at various speeds on several occasions, the vehicle leaned to the right and then to the left intermittently. The contact observed an audible warning chime and a message to "Service Air Suspension Soon" was displayed. Additionally, the Electronic Stability Control (ESC) warning light was illuminated. The vehicle was taken to a dealer where it as diagnosed that three software updates needed to be performed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at various speeds on several occasions, the vehicle leaned to the right and then to the left intermittently. The contact observed an audible warning chime and a message to "Service Air Suspension Soon" was displayed. Additionally, the Electronic Stability Control (ESC) warning light was illuminated. The vehicle was taken to a dealer where it as diagnosed that three software updates needed to be performed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at various speeds on several occasions, the vehicle leaned to the right and then to the left intermittently. The contact observed an audible warning chime and a message to "Service Air Suspension Soon" was displayed. Additionally, the Electronic Stability Control (ESC) warning light was illuminated. The vehicle was taken to a dealer where it as diagnosed that three software updates needed to be performed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
Mfg Campaign: 11616901
Recall Date: Sep 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at various speeds on several occasions, the vehicle leaned to the right and then to the left intermittently. The contact observed an audible warning chime and a message to "Service Air Suspension Soon" was displayed. Additionally, the Electronic Stability Control (ESC) warning light was illuminated. The vehicle was taken to a dealer where it as diagnosed that three software updates needed to be performed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
Corrective Action:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at various speeds on several occasions, the vehicle leaned to the right and then to the left intermittently. The contact observed an audible warning chime and a message to "Service Air Suspension Soon" was displayed. Additionally, the Electronic Stability Control (ESC) warning light was illuminated. The vehicle was taken to a dealer where it as diagnosed that three software updates needed to be performed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
Additional Notes:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at various speeds on several occasions, the vehicle leaned to the right and then to the left intermittently. The contact observed an audible warning chime and a message to "Service Air Suspension Soon" was displayed. Additionally, the Electronic Stability Control (ESC) warning light was illuminated. The vehicle was taken to a dealer where it as diagnosed that three software updates needed to be performed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
Mfg Campaign: 11616901
Recall Date: Sep 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:BUMPERS
Potential Consequences:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at approximately 55 - 70 MPH, there was a message that the driver’s side front headlight sensor had failed. The vehicle was taken to a body shop where the contact was informed that the driver’s and passenger’s side bumper bracket clips had slightly detached and was protruding outwardly at high speeds. The contact was able to push the clips and bumpers inwardly; however, the bumper and the clips failed to remain secured. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer was informed of the failure. The failure mileage was 58,900.
Corrective Action:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at approximately 55 - 70 MPH, there was a message that the driver’s side front headlight sensor had failed. The vehicle was taken to a body shop where the contact was informed that the driver’s and passenger’s side bumper bracket clips had slightly detached and was protruding outwardly at high speeds. The contact was able to push the clips and bumpers inwardly; however, the bumper and the clips failed to remain secured. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer was informed of the failure. The failure mileage was 58,900.
Additional Notes:
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that while driving at approximately 55 - 70 MPH, there was a message that the driver’s side front headlight sensor had failed. The vehicle was taken to a body shop where the contact was informed that the driver’s and passenger’s side bumper bracket clips had slightly detached and was protruding outwardly at high speeds. The contact was able to push the clips and bumpers inwardly; however, the bumper and the clips failed to remain secured. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer was informed of the failure. The failure mileage was 58,900.
Mfg Campaign: 11616200
Recall Date: Sep 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
Corrective Action:
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
Additional Notes:
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
Mfg Campaign: 11610878
Recall Date: Aug 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
Corrective Action:
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
Additional Notes:
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
Mfg Campaign: 11610878
Recall Date: Aug 26, 2024
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
Corrective Action:
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
Additional Notes:
While traveling/driving with the ADAS on, the brakes slam on detecting a front end impact. The dash board disappears and the word BRAKE in all red capital lettering with a very loud beeping coming through the speakers happens. The first time it happened was in Oct of 2023 and has happened every time I travel using the ADAS. I have made an appt every time I’ve gotten back to town after traveling to have it looked at. #1 I’ve been told they can’t find a problem with it, #2 It’s been recalibrated 3 times and the service manager even asked for my permission to take my vehicle to his personal home for the weekend so that he could follow the FCA guidelines after it was recalibrated because it had to sit for a time period before it was drove. My Jeep App can show the history of its location. While traveling home the weekend of April 26, 2024 the brakes slammed on 3 times simultaneously causing all traffic behind me to lock up their brakes. Had I gotten hit I would’ve become a human pin ball across 3 lanes of Interstate 80/90. When I pulled off on the side of road so did the vehicle who almost hit me, I was so shook up I was in tears #3 I got told to not use the feature since I knew there was a problem, #4 I asked if there was something they could install to record what’s going on #5 they finally installed an “In flight recording module” the time before I drove home but upon return saying it recorded information but that they don’t know the reason why it’s doing it or how to fix it. I’ve never received a single invoice from the dealership when I’ve taken it in for this EVER!!!! I’ve only been told they have “Star cases” on it and that is enough to prove its a “buy back or lemon”, the last message I received from a Service Rep at the dealership was from Jul 25, 2024 about seeking a buy back. I sent a message today (Aug 25, 2024) asking for a plan or solution to this problem. I’ve heard nothing yet again from anyone!!!!!! I’m beyond frustrated!!!!!!!!!
Mfg Campaign: 11610878
Recall Date: Aug 26, 2024
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