Complaints & Recalls
Official Safety Recalls - Important!
25 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 10B
Recall Date: Feb 22, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 56A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 64A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 58A
Recall Date: May 18, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The tail light side marker assemblies may be damaged and not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z50
Recall Date: Jul 28, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango, Jeep Grand Cherokee WK, 2022 Jeep Grand Cherokee, and 2021-2022 Jeep Grand Cherokee L vehicles equipped with 3.6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z31
Recall Date: Apr 28, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z24
Recall Date: Mar 24, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y72
Recall Date: Dec 9, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y79
Recall Date: Nov 10, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y66
Recall Date: Oct 14, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y67
Recall Date: Sep 21, 2021
Consumer Complaints
573 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This was 5 -6 times my new car broke down 3 times for fuel pump problem then i have engine light on more than4-5 times . Now its still on they fixed it 2 month ago. I just buy this brand new car in 2021. Not completed 3 years yet and having 56700 kms on it .
Corrective Action:
This was 5 -6 times my new car broke down 3 times for fuel pump problem then i have engine light on more than4-5 times . Now its still on they fixed it 2 month ago. I just buy this brand new car in 2021. Not completed 3 years yet and having 56700 kms on it .
Additional Notes:
This was 5 -6 times my new car broke down 3 times for fuel pump problem then i have engine light on more than4-5 times . Now its still on they fixed it 2 month ago. I just buy this brand new car in 2021. Not completed 3 years yet and having 56700 kms on it .
Mfg Campaign: 11549681
Recall Date: Oct 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Power steering became unavaible with no warning upon turning on my car.
Corrective Action:
Power steering became unavaible with no warning upon turning on my car.
Additional Notes:
Power steering became unavaible with no warning upon turning on my car.
Mfg Campaign: 11548898
Recall Date: Oct 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof randomly exploded while driving down the road with no other vehicles or objects nearby
Corrective Action:
Sunroof randomly exploded while driving down the road with no other vehicles or objects nearby
Additional Notes:
Sunroof randomly exploded while driving down the road with no other vehicles or objects nearby
Mfg Campaign: 11548280
Recall Date: Oct 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
Corrective Action:
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
Additional Notes:
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
Mfg Campaign: 11546463
Recall Date: Sep 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
Corrective Action:
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
Additional Notes:
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
Mfg Campaign: 11546463
Recall Date: Sep 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
Corrective Action:
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
Additional Notes:
On many occasions, warning lights come on for no reason. The dealer has "updated" software, but to no avail.. Collision warning, stop/start error, throttle body error and more. On the last event we were driving uphill, approx 25 mph, nobody in front of us, and the brakes slammed on with multiple errors showing.. the car then lurched forward with active breaking, stop start error, throttle body sensor all showing up and going away. This happened 4 times on the evening of Sep 15th. The errors and random and intermittent.. They replaced a "secondary" battery at one point, and that did nothing. They told us we needed to drive it for over 100 miles, to charge the battery, but it did not fix the stop/start or any other error. Now it is in the Cerritos dodge dealer and we have a formal complaint filed with Chrystler.. The dealer states they can't find any problems.. During most of the events, the errors and warning lights do not stay on longer than a few seconds. I have one picture I was able to take when the warning lights stayed on a little longer.
Mfg Campaign: 11546463
Recall Date: Sep 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.
Mfg Campaign: 11543919
Recall Date: Sep 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.
Mfg Campaign: 11543919
Recall Date: Sep 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Lighting), 23V413000 (Suspension) and 23V577000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue but confirmed that parts were not yet available. The manufacturer was made aware of the issue. Parts distribution disconnect.
Mfg Campaign: 11543919
Recall Date: Sep 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles , also my locks don’t want to lock my driver door I have to push it lock.
Corrective Action:
My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles , also my locks don’t want to lock my driver door I have to push it lock.
Additional Notes:
My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles , also my locks don’t want to lock my driver door I have to push it lock.
Mfg Campaign: 11543582
Recall Date: Sep 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles , also my locks don’t want to lock my driver door I have to push it lock.
Corrective Action:
My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles , also my locks don’t want to lock my driver door I have to push it lock.
Additional Notes:
My heat and air and defrost comes on and off when it is raining my defrost do not work that is a safety hazard if I Can not defrost my window when it rain and snow nothing works in my truck it works when it wants to . This should be a recall this was a brand new when I brought it should not be having these problems already at theses miles , also my locks don’t want to lock my driver door I have to push it lock.
Mfg Campaign: 11543582
Recall Date: Sep 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
EPS steering warning light activated. My VIN is not subject to NHTSA recall 23V-352, but that recall applies to Jeep Grand Cherokees built between 1/27/21 and 4/4/23, and mine was built 9/2021, so I'm not sure why it doesn't show a recall for my VIN.. This warning light seems related to that recall, and there might be many owners not being subject to the recall that should be.
Corrective Action:
EPS steering warning light activated. My VIN is not subject to NHTSA recall 23V-352, but that recall applies to Jeep Grand Cherokees built between 1/27/21 and 4/4/23, and mine was built 9/2021, so I'm not sure why it doesn't show a recall for my VIN.. This warning light seems related to that recall, and there might be many owners not being subject to the recall that should be.
Additional Notes:
EPS steering warning light activated. My VIN is not subject to NHTSA recall 23V-352, but that recall applies to Jeep Grand Cherokees built between 1/27/21 and 4/4/23, and mine was built 9/2021, so I'm not sure why it doesn't show a recall for my VIN.. This warning light seems related to that recall, and there might be many owners not being subject to the recall that should be.
Mfg Campaign: 11543625
Recall Date: Sep 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after accelerating from a stop light and driving approximately 45 MPH, the wheels locked up causing the vehicle to abruptly stop, and the vehicle stalled. After restarting the vehicle, the failure immediately reoccurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 11,000.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after accelerating from a stop light and driving approximately 45 MPH, the wheels locked up causing the vehicle to abruptly stop, and the vehicle stalled. After restarting the vehicle, the failure immediately reoccurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 11,000.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that after accelerating from a stop light and driving approximately 45 MPH, the wheels locked up causing the vehicle to abruptly stop, and the vehicle stalled. After restarting the vehicle, the failure immediately reoccurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 11,000.
Mfg Campaign: 11542601
Recall Date: Sep 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? This vehicle as well as thousands of other Jeep, Wagoneer, Ram and Dodge vehicles with the UConnect 5 system has a glitch which causes the navigation to reboot. Forums show this is happening in many vehicles to many owners. How was your safety or the safety of others put at risk? When the system restarts, it changes screens unexpectedly which causes the drivers eyes to be drawn to the screen. The driver also has to take their eyes off the road to push a button to get the navigation off the screen. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealer's only offer was to 'factory reset' the system, however that only fixed the issue for a day or so. Then it reverts back to 'TomTom Loading...'. The native Navigation system installed in this system is TomTom. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have made many attempts to contact the manufacturer and dealer to get this repaired over the last year only to be told that a fix has not been identified. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Other than the message of 'TomTom Loading...', no there have been no other messages.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? This vehicle as well as thousands of other Jeep, Wagoneer, Ram and Dodge vehicles with the UConnect 5 system has a glitch which causes the navigation to reboot. Forums show this is happening in many vehicles to many owners. How was your safety or the safety of others put at risk? When the system restarts, it changes screens unexpectedly which causes the drivers eyes to be drawn to the screen. The driver also has to take their eyes off the road to push a button to get the navigation off the screen. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealer's only offer was to 'factory reset' the system, however that only fixed the issue for a day or so. Then it reverts back to 'TomTom Loading...'. The native Navigation system installed in this system is TomTom. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have made many attempts to contact the manufacturer and dealer to get this repaired over the last year only to be told that a fix has not been identified. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Other than the message of 'TomTom Loading...', no there have been no other messages.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? This vehicle as well as thousands of other Jeep, Wagoneer, Ram and Dodge vehicles with the UConnect 5 system has a glitch which causes the navigation to reboot. Forums show this is happening in many vehicles to many owners. How was your safety or the safety of others put at risk? When the system restarts, it changes screens unexpectedly which causes the drivers eyes to be drawn to the screen. The driver also has to take their eyes off the road to push a button to get the navigation off the screen. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealer's only offer was to 'factory reset' the system, however that only fixed the issue for a day or so. Then it reverts back to 'TomTom Loading...'. The native Navigation system installed in this system is TomTom. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have made many attempts to contact the manufacturer and dealer to get this repaired over the last year only to be told that a fix has not been identified. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Other than the message of 'TomTom Loading...', no there have been no other messages.
Mfg Campaign: 11542754
Recall Date: Sep 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
Corrective Action:
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
Additional Notes:
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
Mfg Campaign: 11542014
Recall Date: Sep 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
Corrective Action:
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
Additional Notes:
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
Mfg Campaign: 11542014
Recall Date: Sep 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
Corrective Action:
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
Additional Notes:
While driving 70mph on highway, all lights on dash illuminated, lane assist malfunctioned, wipers went on, blinkers stopped working, vehicle lost speed quickly. Was able to move it off the road, but stopped running before being completely on shoulder. Vehicle would not turn on again in any capacity and hazard warning lights would not function. Needed to have vehicle towed, awaiting final report on issues. No warning was given before this malfunction occured.
Mfg Campaign: 11542014
Recall Date: Sep 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact called on behalf of her mother who owns a 2021 Jeep Grand Cherokee. The contact stated while her mother was driving at an undisclosed speed, she lost consciousness, and the vehicle veered off the road. The vehicle hit the fence, then crashed into a tree, and the tree fell on the vehicle. The air bags failed to deploy. The contact's mother was assisted out of the vehicle by emergency services and was transported to the hospital, where she was informed that she had sustained bruised ribs, split bottom lip, bruised left upper arm, pain on the left side of the body, and bruises on the area of the chest under which the pacemaker was placed as the chest hit the steering wheel. The contact's mother was currently receiving physical therapy. A police report was filed. The vehicle was towed to a Road Side Assistance Services location. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and informed the contact that a Jeep field inspector would perform the inspection of the vehicle and would copy information from the EDR, which could be shared with NHTSA upon request. The contact related the failure to NHTSA Campaign Number: 21V873000 (Air Bags). The vehicle was not diagnosed nor repaired. The failure mileage was unknown.
Corrective Action:
The contact called on behalf of her mother who owns a 2021 Jeep Grand Cherokee. The contact stated while her mother was driving at an undisclosed speed, she lost consciousness, and the vehicle veered off the road. The vehicle hit the fence, then crashed into a tree, and the tree fell on the vehicle. The air bags failed to deploy. The contact's mother was assisted out of the vehicle by emergency services and was transported to the hospital, where she was informed that she had sustained bruised ribs, split bottom lip, bruised left upper arm, pain on the left side of the body, and bruises on the area of the chest under which the pacemaker was placed as the chest hit the steering wheel. The contact's mother was currently receiving physical therapy. A police report was filed. The vehicle was towed to a Road Side Assistance Services location. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and informed the contact that a Jeep field inspector would perform the inspection of the vehicle and would copy information from the EDR, which could be shared with NHTSA upon request. The contact related the failure to NHTSA Campaign Number: 21V873000 (Air Bags). The vehicle was not diagnosed nor repaired. The failure mileage was unknown.
Additional Notes:
The contact called on behalf of her mother who owns a 2021 Jeep Grand Cherokee. The contact stated while her mother was driving at an undisclosed speed, she lost consciousness, and the vehicle veered off the road. The vehicle hit the fence, then crashed into a tree, and the tree fell on the vehicle. The air bags failed to deploy. The contact's mother was assisted out of the vehicle by emergency services and was transported to the hospital, where she was informed that she had sustained bruised ribs, split bottom lip, bruised left upper arm, pain on the left side of the body, and bruises on the area of the chest under which the pacemaker was placed as the chest hit the steering wheel. The contact's mother was currently receiving physical therapy. A police report was filed. The vehicle was towed to a Road Side Assistance Services location. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and informed the contact that a Jeep field inspector would perform the inspection of the vehicle and would copy information from the EDR, which could be shared with NHTSA upon request. The contact related the failure to NHTSA Campaign Number: 21V873000 (Air Bags). The vehicle was not diagnosed nor repaired. The failure mileage was unknown.
Mfg Campaign: 11541958
Recall Date: Aug 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.
Mfg Campaign: 11541484
Recall Date: Aug 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while her daughter was driving approximately 25–30 MPH, the power steering became inoperable. The contact stated that the Lane Keep Assist warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the steering column needed to be replaced. While driving 45–50 MPH, the power steering became inoperable, and the vehicle shut down. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 12,000.
Mfg Campaign: 11541484
Recall Date: Aug 29, 2023
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