Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE ONLY OWNED THE VEHICLE FOR 5 MONTHS. WHEN FILLING THE GAS TANK ON SEVERAL DIFFERENT OCCASIONS AT SEVERAL DIFFERENT PUMPS, THE PUMP STOPS LIKE THE TANK IS FULL EVEN THOUGH I JUST STARTED PUMPING. ALSO RANDOMLY THE BACKUP CAMERA DOES NOT DISPLAY AND THEN THE ENTIRE INFOTAINMENT SYSTEM SHUTS DOWN AND RESTARTS WHILE GOING DOWN THE ROAD OR WHILE IN REVERSE *TT
Corrective Action:
I HAVE ONLY OWNED THE VEHICLE FOR 5 MONTHS. WHEN FILLING THE GAS TANK ON SEVERAL DIFFERENT OCCASIONS AT SEVERAL DIFFERENT PUMPS, THE PUMP STOPS LIKE THE TANK IS FULL EVEN THOUGH I JUST STARTED PUMPING. ALSO RANDOMLY THE BACKUP CAMERA DOES NOT DISPLAY AND THEN THE ENTIRE INFOTAINMENT SYSTEM SHUTS DOWN AND RESTARTS WHILE GOING DOWN THE ROAD OR WHILE IN REVERSE *TT
Additional Notes:
I HAVE ONLY OWNED THE VEHICLE FOR 5 MONTHS. WHEN FILLING THE GAS TANK ON SEVERAL DIFFERENT OCCASIONS AT SEVERAL DIFFERENT PUMPS, THE PUMP STOPS LIKE THE TANK IS FULL EVEN THOUGH I JUST STARTED PUMPING. ALSO RANDOMLY THE BACKUP CAMERA DOES NOT DISPLAY AND THEN THE ENTIRE INFOTAINMENT SYSTEM SHUTS DOWN AND RESTARTS WHILE GOING DOWN THE ROAD OR WHILE IN REVERSE *TT
Mfg Campaign: 11104183
Recall Date: Jun 27, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.
Corrective Action:
MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.
Additional Notes:
MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.
Mfg Campaign: 11101437
Recall Date: Jun 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.
Corrective Action:
MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.
Additional Notes:
MY VEHICLE WAS PURCHASED BRAND NEW 11/2018, WHEN I PRESS THE BUTTON TO START IT, 75% OF THE TIME IT WON'T START AND TAKES SEVERAL ATTEMPTS. ALSO WHEN I SHIFT INTO REVERSE, THE R JUST FLASHES AND THE VEHICLE WON'T REVERSE. IT WON'T MOVE UNTIL I TURN IT OFF AND RESTART IT AGAIN. THESE TWO PROBLEMS OCCUR FREQUENTLY.
Mfg Campaign: 11101437
Recall Date: Jun 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE TRYING TO PUMP GAS, THE PUMP WOULD POP CLOSED AS IF THE GAS TANK WAS FULL WHEN IN ACTUALITY IT HAD ONLY JUST STARTED TO PUMP. IT WOULD CONTINUE TO DO THAT EVEN AFTER ADJUSTING HOW THE PUMP SAT IN THE TANK. IT TOOK ROUGHLY 15 MINUTES TO PUMP A COUPLE GALLONS OF GAS. THE CAR HAS NOW DONE THIS TWICE AT DIFFERENT PUMPS AT DIFFERENT GAS STATIONS.
Corrective Action:
WHILE TRYING TO PUMP GAS, THE PUMP WOULD POP CLOSED AS IF THE GAS TANK WAS FULL WHEN IN ACTUALITY IT HAD ONLY JUST STARTED TO PUMP. IT WOULD CONTINUE TO DO THAT EVEN AFTER ADJUSTING HOW THE PUMP SAT IN THE TANK. IT TOOK ROUGHLY 15 MINUTES TO PUMP A COUPLE GALLONS OF GAS. THE CAR HAS NOW DONE THIS TWICE AT DIFFERENT PUMPS AT DIFFERENT GAS STATIONS.
Additional Notes:
WHILE TRYING TO PUMP GAS, THE PUMP WOULD POP CLOSED AS IF THE GAS TANK WAS FULL WHEN IN ACTUALITY IT HAD ONLY JUST STARTED TO PUMP. IT WOULD CONTINUE TO DO THAT EVEN AFTER ADJUSTING HOW THE PUMP SAT IN THE TANK. IT TOOK ROUGHLY 15 MINUTES TO PUMP A COUPLE GALLONS OF GAS. THE CAR HAS NOW DONE THIS TWICE AT DIFFERENT PUMPS AT DIFFERENT GAS STATIONS.
Mfg Campaign: 11100484
Recall Date: Jun 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT IS AND MAY BE A SOFTWARE UPDATE. I JUST PAID $60,000 DOLLARS AND HAVE HAD THE CAR FOR 6 DAYS AND THE BACKUP CAMERA IS NOT WORKING NOW!
Corrective Action:
BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT IS AND MAY BE A SOFTWARE UPDATE. I JUST PAID $60,000 DOLLARS AND HAVE HAD THE CAR FOR 6 DAYS AND THE BACKUP CAMERA IS NOT WORKING NOW!
Additional Notes:
BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT IS AND MAY BE A SOFTWARE UPDATE. I JUST PAID $60,000 DOLLARS AND HAVE HAD THE CAR FOR 6 DAYS AND THE BACKUP CAMERA IS NOT WORKING NOW!
Mfg Campaign: 11100520
Recall Date: Jun 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT IS AND MAY BE A SOFTWARE UPDATE. I JUST PAID $60,000 DOLLARS AND HAVE HAD THE CAR FOR 6 DAYS AND THE BACKUP CAMERA IS NOT WORKING NOW!
Corrective Action:
BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT IS AND MAY BE A SOFTWARE UPDATE. I JUST PAID $60,000 DOLLARS AND HAVE HAD THE CAR FOR 6 DAYS AND THE BACKUP CAMERA IS NOT WORKING NOW!
Additional Notes:
BRAND NEW GRAND CHEROKEE, ONLY 400 MILES, TODAY MY BACKUP CAMERA STOPPED WORKING. ON THE DISPLAY I HAVE AN ICON "BACKUP CAMERA" WHEN ATTEMPTING TO CLICK THIS THE BACKUP CAMERA WOULD NOT POP-UP. TURNED THE CAR OFF AND KEPT IT OFF FOR 10 MINUTES, RE-STARTED THE CAR, THE JEEP DISPLAY DOES NOT POP-UP WITH THE SAFETY NOTIFICATION AND THE BACKUP CAMERA DOES NOT COME ON THE SCREEN WHEN THE CAR IS PLACED IN REVERSE. IT WAS WORKING FINE THE LAST WEEK AND A HALF AND ALL OF A SUDDEN THIS MORNING IT WILL NOT WORK. I CALLED JEEP AND THEY ARE UNSURE WHAT IT IS AND MAY BE A SOFTWARE UPDATE. I JUST PAID $60,000 DOLLARS AND HAVE HAD THE CAR FOR 6 DAYS AND THE BACKUP CAMERA IS NOT WORKING NOW!
Mfg Campaign: 11100520
Recall Date: Jun 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 JEEP GRAND CHEROKEE. CONSUMER WRITES REQUESTING A COPY OF ANY RECALLS RELATED TO HIS VEHICLE. *LD *JS
Corrective Action:
2018 JEEP GRAND CHEROKEE. CONSUMER WRITES REQUESTING A COPY OF ANY RECALLS RELATED TO HIS VEHICLE. *LD *JS
Additional Notes:
2018 JEEP GRAND CHEROKEE. CONSUMER WRITES REQUESTING A COPY OF ANY RECALLS RELATED TO HIS VEHICLE. *LD *JS
Mfg Campaign: 11100889
Recall Date: Jun 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Mfg Campaign: 11099934
Recall Date: Jun 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Mfg Campaign: 11099934
Recall Date: Jun 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (940 N MAIN ST, LILLINGTON, NC 27546, (910) 893-8088), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.
Mfg Campaign: 11099934
Recall Date: Jun 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
Mfg Campaign: 11099945
Recall Date: Jun 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
Mfg Campaign: 11099945
Recall Date: Jun 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH IN INCLEMENT WEATHER ON SNOW COVERED STREETS, THE VEHICLE SLID OFF THE ROADWAY AND CRASHED INTO A DITCH. THE CONTACT STATED THAT THE TRACTION CONTROL AND AUTOMATIC BRAKE ASSIST FEATURE FAILED TO PREVENT THE CRASH. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED; HOWEVER, THE DRIVER'S SEAT BELT FAILED TO RESTRAIN THE DRIVER AND CAUSED INJURY TO THE LEFT SIDE OF HIS BODY. MEDICAL ATTENTION WAS NOT SOUGHT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO CROWE AUTO GROUP, LLC (303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) AND REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34153031. THE APPROXIMATE FAILURE MILEAGE WAS 1,544. *TT *JS
Mfg Campaign: 11099945
Recall Date: Jun 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WE WERE USING CRUISE CONTROL IN OUR NEW JEEP. AS WE WERE APPROACHING A RED TRAFFIC LIGHT, WE TRIED TO DISENGAGE THE CRUISE CONTROL BY USING THE BRAKE. THE VEHICLE WOULD NOT STOP. THE BRAKES WERE COMPLETELY ENGAGED AND LOCKED, BUT THE VEHICLE KEPT MOVING FORWARD INTO ONCOMING TRAFFIC. THANKFULLY, THE DRIVER OF AN 18 WHEELER SAW US UNABLE TO STOP AND SWERVED. HIS SWERVING AND OUR STEERING CAUSED US TO BE STOPPED BY HIS HIND WHEEL. IF THE OTHER DRIVER HAD NOTICED US ONE SECOND SLOWER, WE WOULD HAVE LIKELY BEEN DEAD. THERE WAS $11,121.91 WORTH OF DAMAGE TO OUR BRAND NEW JEEP WITH 3,500 MILES ON IT. THIS JEEP IS NOT YET PART OF THE RECALL FOR THE EXACT CRUISE CONTROL ISSUE OUTLINED. WE ARE FILING THIS, BECAUSE WE DO NOT WANT ANOTHER OWNER OF THIS MODEL TO NOT BE AS LUCKY AS US AND WE WOULD LIKE TO NOT BE OUT OF POCKET FOR THE DAMAGES. JEEP FLEW SOMEONE DOWN FROM MICHIGAN TO CHECK OUT THE VEHICLE'S BLACK BOX AND SAID THEY DIDN'T FIND ANYTHING. WE HAVE THE CONTACT INFORMATION OF THE TRUCK DRIVER WHO CAN ATTEST THAT THE BRAKES WERE FULLY ENGAGED AND THE VEHICLE CONTINUED TO MOVE. WE ARE FORTUNATE TO HAVE ALL WALKED AWAY UNHARMED PHYSICALLY, BUT THE MONETARY PAIN CUTS DEEP. *TT *TR
Corrective Action:
WE WERE USING CRUISE CONTROL IN OUR NEW JEEP. AS WE WERE APPROACHING A RED TRAFFIC LIGHT, WE TRIED TO DISENGAGE THE CRUISE CONTROL BY USING THE BRAKE. THE VEHICLE WOULD NOT STOP. THE BRAKES WERE COMPLETELY ENGAGED AND LOCKED, BUT THE VEHICLE KEPT MOVING FORWARD INTO ONCOMING TRAFFIC. THANKFULLY, THE DRIVER OF AN 18 WHEELER SAW US UNABLE TO STOP AND SWERVED. HIS SWERVING AND OUR STEERING CAUSED US TO BE STOPPED BY HIS HIND WHEEL. IF THE OTHER DRIVER HAD NOTICED US ONE SECOND SLOWER, WE WOULD HAVE LIKELY BEEN DEAD. THERE WAS $11,121.91 WORTH OF DAMAGE TO OUR BRAND NEW JEEP WITH 3,500 MILES ON IT. THIS JEEP IS NOT YET PART OF THE RECALL FOR THE EXACT CRUISE CONTROL ISSUE OUTLINED. WE ARE FILING THIS, BECAUSE WE DO NOT WANT ANOTHER OWNER OF THIS MODEL TO NOT BE AS LUCKY AS US AND WE WOULD LIKE TO NOT BE OUT OF POCKET FOR THE DAMAGES. JEEP FLEW SOMEONE DOWN FROM MICHIGAN TO CHECK OUT THE VEHICLE'S BLACK BOX AND SAID THEY DIDN'T FIND ANYTHING. WE HAVE THE CONTACT INFORMATION OF THE TRUCK DRIVER WHO CAN ATTEST THAT THE BRAKES WERE FULLY ENGAGED AND THE VEHICLE CONTINUED TO MOVE. WE ARE FORTUNATE TO HAVE ALL WALKED AWAY UNHARMED PHYSICALLY, BUT THE MONETARY PAIN CUTS DEEP. *TT *TR
Additional Notes:
WE WERE USING CRUISE CONTROL IN OUR NEW JEEP. AS WE WERE APPROACHING A RED TRAFFIC LIGHT, WE TRIED TO DISENGAGE THE CRUISE CONTROL BY USING THE BRAKE. THE VEHICLE WOULD NOT STOP. THE BRAKES WERE COMPLETELY ENGAGED AND LOCKED, BUT THE VEHICLE KEPT MOVING FORWARD INTO ONCOMING TRAFFIC. THANKFULLY, THE DRIVER OF AN 18 WHEELER SAW US UNABLE TO STOP AND SWERVED. HIS SWERVING AND OUR STEERING CAUSED US TO BE STOPPED BY HIS HIND WHEEL. IF THE OTHER DRIVER HAD NOTICED US ONE SECOND SLOWER, WE WOULD HAVE LIKELY BEEN DEAD. THERE WAS $11,121.91 WORTH OF DAMAGE TO OUR BRAND NEW JEEP WITH 3,500 MILES ON IT. THIS JEEP IS NOT YET PART OF THE RECALL FOR THE EXACT CRUISE CONTROL ISSUE OUTLINED. WE ARE FILING THIS, BECAUSE WE DO NOT WANT ANOTHER OWNER OF THIS MODEL TO NOT BE AS LUCKY AS US AND WE WOULD LIKE TO NOT BE OUT OF POCKET FOR THE DAMAGES. JEEP FLEW SOMEONE DOWN FROM MICHIGAN TO CHECK OUT THE VEHICLE'S BLACK BOX AND SAID THEY DIDN'T FIND ANYTHING. WE HAVE THE CONTACT INFORMATION OF THE TRUCK DRIVER WHO CAN ATTEST THAT THE BRAKES WERE FULLY ENGAGED AND THE VEHICLE CONTINUED TO MOVE. WE ARE FORTUNATE TO HAVE ALL WALKED AWAY UNHARMED PHYSICALLY, BUT THE MONETARY PAIN CUTS DEEP. *TT *TR
Mfg Campaign: 11100020
Recall Date: Jun 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BACKUP CAMERA DOESN'T TURN ON WHEN PUTTING CAR IN REVERSE. CAN NOT TURN ON FROM SETTINGS OR SCREEN EITHER.
Corrective Action:
THE BACKUP CAMERA DOESN'T TURN ON WHEN PUTTING CAR IN REVERSE. CAN NOT TURN ON FROM SETTINGS OR SCREEN EITHER.
Additional Notes:
THE BACKUP CAMERA DOESN'T TURN ON WHEN PUTTING CAR IN REVERSE. CAN NOT TURN ON FROM SETTINGS OR SCREEN EITHER.
Mfg Campaign: 11098085
Recall Date: May 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Mfg Campaign: 11097639
Recall Date: May 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Mfg Campaign: 11097639
Recall Date: May 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Corrective Action:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Additional Notes:
TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH UPHILL, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE VEHICLE TRAVELED ACROSS THE HIGHWAY AND CRASHED INTO AN EMBANKMENT. THE ABS AND SKID CONTROL INDICATORS ILLUMINATED. THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED RIB INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROWE AUTO GROUP, LLC, 303 TENNEY ST, KEWANEE, IL 61443, (309) 852-2188) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER WHEEL WAS CORRODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,558.
Mfg Campaign: 11097639
Recall Date: May 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SIRIUSXM TRAVEL LINK - IS THE PROBLEM. I WAS ENROLLED BY THE DEALER WITHOUT BEING ASKED. SIRIUSXM TRAVEL LINK POPS UP MESSAGES THAT ARE DISTRACTING TO ME AS A DRIVER. THEY POP UP AND WILL NOT GO AWAY WITHOUT PHYSICALLY TOUCHING THE HIGH-TECH SCREEN. AND THEY SEEM TO HAVE A HABIT OF APPEARING WHEN I AM APPROACHING A TURN WHILE USING THE NAVIGATION FEATURES. HOWEVER, SINCE THEY ACTUALLY INTERFERE WITH MY DRIVING (AND FRUSTRATE ME TOO) THEY ARE A DANGER. TO MAKE MATTERS WORSE, I HAVE CONTACTED SIRIUSXM AND THEY ARE UNWILLING TO TURN TRAVEL LINK OFF. THE DATE BELOW IS TODAYS DATE, BUT IT HAPPENS FREQUENTLY. OFTEN GIVING ME WARNINGS FOR "WEATHER EVENTS" TWO STATES AWAY !!! REGARDING A CRASH ... ALL I CAN SAY IS NOT YET (BUT HAS A HIGHER POTENTIAL).
Corrective Action:
SIRIUSXM TRAVEL LINK - IS THE PROBLEM. I WAS ENROLLED BY THE DEALER WITHOUT BEING ASKED. SIRIUSXM TRAVEL LINK POPS UP MESSAGES THAT ARE DISTRACTING TO ME AS A DRIVER. THEY POP UP AND WILL NOT GO AWAY WITHOUT PHYSICALLY TOUCHING THE HIGH-TECH SCREEN. AND THEY SEEM TO HAVE A HABIT OF APPEARING WHEN I AM APPROACHING A TURN WHILE USING THE NAVIGATION FEATURES. HOWEVER, SINCE THEY ACTUALLY INTERFERE WITH MY DRIVING (AND FRUSTRATE ME TOO) THEY ARE A DANGER. TO MAKE MATTERS WORSE, I HAVE CONTACTED SIRIUSXM AND THEY ARE UNWILLING TO TURN TRAVEL LINK OFF. THE DATE BELOW IS TODAYS DATE, BUT IT HAPPENS FREQUENTLY. OFTEN GIVING ME WARNINGS FOR "WEATHER EVENTS" TWO STATES AWAY !!! REGARDING A CRASH ... ALL I CAN SAY IS NOT YET (BUT HAS A HIGHER POTENTIAL).
Additional Notes:
SIRIUSXM TRAVEL LINK - IS THE PROBLEM. I WAS ENROLLED BY THE DEALER WITHOUT BEING ASKED. SIRIUSXM TRAVEL LINK POPS UP MESSAGES THAT ARE DISTRACTING TO ME AS A DRIVER. THEY POP UP AND WILL NOT GO AWAY WITHOUT PHYSICALLY TOUCHING THE HIGH-TECH SCREEN. AND THEY SEEM TO HAVE A HABIT OF APPEARING WHEN I AM APPROACHING A TURN WHILE USING THE NAVIGATION FEATURES. HOWEVER, SINCE THEY ACTUALLY INTERFERE WITH MY DRIVING (AND FRUSTRATE ME TOO) THEY ARE A DANGER. TO MAKE MATTERS WORSE, I HAVE CONTACTED SIRIUSXM AND THEY ARE UNWILLING TO TURN TRAVEL LINK OFF. THE DATE BELOW IS TODAYS DATE, BUT IT HAPPENS FREQUENTLY. OFTEN GIVING ME WARNINGS FOR "WEATHER EVENTS" TWO STATES AWAY !!! REGARDING A CRASH ... ALL I CAN SAY IS NOT YET (BUT HAS A HIGHER POTENTIAL).
Mfg Campaign: 11097317
Recall Date: May 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACKUP CAMERA FAILED TO WORK. JEEP ONLY HAS 3062 MILES ON IT SINCE PURCHASED BRAND NEW.
Corrective Action:
BACKUP CAMERA FAILED TO WORK. JEEP ONLY HAS 3062 MILES ON IT SINCE PURCHASED BRAND NEW.
Additional Notes:
BACKUP CAMERA FAILED TO WORK. JEEP ONLY HAS 3062 MILES ON IT SINCE PURCHASED BRAND NEW.
Mfg Campaign: 11096898
Recall Date: May 20, 2018
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