Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 94B
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z48
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB3
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to an idle position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB5
Recall Date: Oct 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U43
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U02
Recall Date: Jan 11, 2018
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The touchscreen that controls heating/air/radio/backup camera/etc... is going haywire during driving the vehicle. This causes major distraction as it is flipping to one control to the next, changing the climate controls switching the navigation system and radio stations all while driving. There is no way to turn off the touchscreen or keep it frozen so it continues to do this while the car is in use. There are no warnings and the operator is powerless to make it stop.
Corrective Action:
The touchscreen that controls heating/air/radio/backup camera/etc... is going haywire during driving the vehicle. This causes major distraction as it is flipping to one control to the next, changing the climate controls switching the navigation system and radio stations all while driving. There is no way to turn off the touchscreen or keep it frozen so it continues to do this while the car is in use. There are no warnings and the operator is powerless to make it stop.
Additional Notes:
The touchscreen that controls heating/air/radio/backup camera/etc... is going haywire during driving the vehicle. This causes major distraction as it is flipping to one control to the next, changing the climate controls switching the navigation system and radio stations all while driving. There is no way to turn off the touchscreen or keep it frozen so it continues to do this while the car is in use. There are no warnings and the operator is powerless to make it stop.
Mfg Campaign: 11454594
Recall Date: Feb 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Uconnect radio system is no longer functioning properly and causing a safety hazard. The system controls the climate, music functions, navigation, and back up camera. The system problems began with randomly turning the system on and off. The screen then began having a "bubble" in it. Now it randomly changes the radio stations or inputs, turns the climate system on and off, repeatedly asks to adjust the clock, prevents the use of the back up camera, and beeps loudly each time. Once the system begins malfunctioning it keeps doing it over and over again rapidly and the driver is not always able to turn the system off. The constant beeping and flashing is a serious distraction to the vehicle operator. If the system will not shut off the operator has no way to stop the distraction. Contact was made with Jeep who informed us to contact UConnect. UConnect recommended we reload the software update which did NOT correct the problem. Our mechanic recommended disconnecting the battery overnight to reset the system. This worked for 24 hours and the problem began again. After researching this issue it appears to be in multiple other Chyrsler vehicles. The level of distractions caused by this system could easily cause the driver to be distracted enough to cause a serious accident. This has been an ongoing problem for months and it continues to get worse. It most recently happened today.
Corrective Action:
The Uconnect radio system is no longer functioning properly and causing a safety hazard. The system controls the climate, music functions, navigation, and back up camera. The system problems began with randomly turning the system on and off. The screen then began having a "bubble" in it. Now it randomly changes the radio stations or inputs, turns the climate system on and off, repeatedly asks to adjust the clock, prevents the use of the back up camera, and beeps loudly each time. Once the system begins malfunctioning it keeps doing it over and over again rapidly and the driver is not always able to turn the system off. The constant beeping and flashing is a serious distraction to the vehicle operator. If the system will not shut off the operator has no way to stop the distraction. Contact was made with Jeep who informed us to contact UConnect. UConnect recommended we reload the software update which did NOT correct the problem. Our mechanic recommended disconnecting the battery overnight to reset the system. This worked for 24 hours and the problem began again. After researching this issue it appears to be in multiple other Chyrsler vehicles. The level of distractions caused by this system could easily cause the driver to be distracted enough to cause a serious accident. This has been an ongoing problem for months and it continues to get worse. It most recently happened today.
Additional Notes:
The Uconnect radio system is no longer functioning properly and causing a safety hazard. The system controls the climate, music functions, navigation, and back up camera. The system problems began with randomly turning the system on and off. The screen then began having a "bubble" in it. Now it randomly changes the radio stations or inputs, turns the climate system on and off, repeatedly asks to adjust the clock, prevents the use of the back up camera, and beeps loudly each time. Once the system begins malfunctioning it keeps doing it over and over again rapidly and the driver is not always able to turn the system off. The constant beeping and flashing is a serious distraction to the vehicle operator. If the system will not shut off the operator has no way to stop the distraction. Contact was made with Jeep who informed us to contact UConnect. UConnect recommended we reload the software update which did NOT correct the problem. Our mechanic recommended disconnecting the battery overnight to reset the system. This worked for 24 hours and the problem began again. After researching this issue it appears to be in multiple other Chyrsler vehicles. The level of distractions caused by this system could easily cause the driver to be distracted enough to cause a serious accident. This has been an ongoing problem for months and it continues to get worse. It most recently happened today.
Mfg Campaign: 11452788
Recall Date: Feb 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failed while driving. Had someone been behind me they would have hit me. It was towed to a dealer and through the extended warranty it was deemed a faulty transmission. There was no indication of an issue until it happened. Once the transmission failed the check engine light came on.
Corrective Action:
Transmission failed while driving. Had someone been behind me they would have hit me. It was towed to a dealer and through the extended warranty it was deemed a faulty transmission. There was no indication of an issue until it happened. Once the transmission failed the check engine light came on.
Additional Notes:
Transmission failed while driving. Had someone been behind me they would have hit me. It was towed to a dealer and through the extended warranty it was deemed a faulty transmission. There was no indication of an issue until it happened. Once the transmission failed the check engine light came on.
Mfg Campaign: 11452905
Recall Date: Feb 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Uconnect 8.4 has severe delamination causing bubbling and glare on the causing problems with reading the navigation map. Causing potential accident and distractions
Corrective Action:
Uconnect 8.4 has severe delamination causing bubbling and glare on the causing problems with reading the navigation map. Causing potential accident and distractions
Additional Notes:
Uconnect 8.4 has severe delamination causing bubbling and glare on the causing problems with reading the navigation map. Causing potential accident and distractions
Mfg Campaign: 11451984
Recall Date: Feb 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Mfg Campaign: 11449867
Recall Date: Feb 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
INTERIOR LIGHTING
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Mfg Campaign: 11449867
Recall Date: Feb 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
Potential Consequences:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Mfg Campaign: 11449867
Recall Date: Feb 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My radio-touch panel system worked fine up until I approached the 3rd year of ownership when I received a download directly to the vehicle and immediately after that the touch screen control panel went haywire. I find it convenient that this happened so close to the manufactures warranty being up. The download was sent directly to the car by Uconnect. The Jeep dealership told me without looking at it that it would be a $1000 to replace plus an inspection into the problem cost of like $300. They said it was a common problem and that it was not covered and that I had to leave it. I could not do that at that time, I was going on a trip. The touch panel causes "phantom touches” while driving the Jeep. The most common problem is repeatedly asking for the clock date/time input regardless if you try to close it out, it comes back and does not allow you to use the other components of the touch screen. It is extremely distracting and it beeps repeatedly over the radio or phone usage, keeping you from being able to concentrate on anything but the rapid beeping and flashing on the screen. Sometimes I cannot even make calls because the phone system will not work, or it will randomly call people in my contacts without me touching the phone or the touch screen. It is startling to a driver when a phone starts calling random contacts and you push the red hang up button and it does not work. This system controls literally everything (radio, heat, AC, defrost, phone usage, navigation system) and can be very distracting to the driver while driving. I bought this vehicle for the sole purpose of it’s great safety review (at that time) and in my experience, it has been anything but safe.
Corrective Action:
My radio-touch panel system worked fine up until I approached the 3rd year of ownership when I received a download directly to the vehicle and immediately after that the touch screen control panel went haywire. I find it convenient that this happened so close to the manufactures warranty being up. The download was sent directly to the car by Uconnect. The Jeep dealership told me without looking at it that it would be a $1000 to replace plus an inspection into the problem cost of like $300. They said it was a common problem and that it was not covered and that I had to leave it. I could not do that at that time, I was going on a trip. The touch panel causes "phantom touches” while driving the Jeep. The most common problem is repeatedly asking for the clock date/time input regardless if you try to close it out, it comes back and does not allow you to use the other components of the touch screen. It is extremely distracting and it beeps repeatedly over the radio or phone usage, keeping you from being able to concentrate on anything but the rapid beeping and flashing on the screen. Sometimes I cannot even make calls because the phone system will not work, or it will randomly call people in my contacts without me touching the phone or the touch screen. It is startling to a driver when a phone starts calling random contacts and you push the red hang up button and it does not work. This system controls literally everything (radio, heat, AC, defrost, phone usage, navigation system) and can be very distracting to the driver while driving. I bought this vehicle for the sole purpose of it’s great safety review (at that time) and in my experience, it has been anything but safe.
Additional Notes:
My radio-touch panel system worked fine up until I approached the 3rd year of ownership when I received a download directly to the vehicle and immediately after that the touch screen control panel went haywire. I find it convenient that this happened so close to the manufactures warranty being up. The download was sent directly to the car by Uconnect. The Jeep dealership told me without looking at it that it would be a $1000 to replace plus an inspection into the problem cost of like $300. They said it was a common problem and that it was not covered and that I had to leave it. I could not do that at that time, I was going on a trip. The touch panel causes "phantom touches” while driving the Jeep. The most common problem is repeatedly asking for the clock date/time input regardless if you try to close it out, it comes back and does not allow you to use the other components of the touch screen. It is extremely distracting and it beeps repeatedly over the radio or phone usage, keeping you from being able to concentrate on anything but the rapid beeping and flashing on the screen. Sometimes I cannot even make calls because the phone system will not work, or it will randomly call people in my contacts without me touching the phone or the touch screen. It is startling to a driver when a phone starts calling random contacts and you push the red hang up button and it does not work. This system controls literally everything (radio, heat, AC, defrost, phone usage, navigation system) and can be very distracting to the driver while driving. I bought this vehicle for the sole purpose of it’s great safety review (at that time) and in my experience, it has been anything but safe.
Mfg Campaign: 11450077
Recall Date: Feb 2, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I OWN A 2018 JEEP GRAND CHEROKEE AND THE SCREEN IS DELAMINATING AND CALLING RANDOM NUMBERS ON MY PHONE ALONG WITH PRESSING RANDOM BUTTONS ON THE SCREEN WHEN IT IS CONNECTED TO BLUETOOTH. THIS IS A HAZARD BECAUSE IT TAKES MY ATTENTION OFF THE ROAD TO TRY TO HANG UP ON THE CALLS AND FIX THE SCREEN. JEEP KNOWS ABOUT THIS PROBLEM AND REFUSES TO FIX IT OR CALL A RECALL. IT IS A PROBLEM THAT IS GOING ON WITH CHRYSLER JEEP DODGE MODELS 2018 AND ON.THIS IS A SAFETY HAZARD THAT COULD RESULT IN A CRASH CAUSED MY THIS ELECTRICAL MALFUNCTION. MANY JEEP OWNERS IVE SPOKEN TOO HAVE THIS PROBLEM ALSO RIGHT OUT OF THE FACTORY. THIS WAS SOMETHING THAT IS THE MANUFACTURER ISSUE AND SHOULD NOT BE PINNED ON THE CUSTOMER TO REPLACE OR FIX FOR A STEEP PRICE. THE CUSTOMER SHOULD NOT BE RESPONSIBLE FOR THIS. I HAVE NOT DONE ANYTHING TO THE SCREEN TO MAKE IT DELAMINATE I DON'T EVEN TOUCH IT. THUS DEMANDING A RECALL BE ISSUED TO FIX THIS DANGEROUS PROBLEM.
Corrective Action:
I OWN A 2018 JEEP GRAND CHEROKEE AND THE SCREEN IS DELAMINATING AND CALLING RANDOM NUMBERS ON MY PHONE ALONG WITH PRESSING RANDOM BUTTONS ON THE SCREEN WHEN IT IS CONNECTED TO BLUETOOTH. THIS IS A HAZARD BECAUSE IT TAKES MY ATTENTION OFF THE ROAD TO TRY TO HANG UP ON THE CALLS AND FIX THE SCREEN. JEEP KNOWS ABOUT THIS PROBLEM AND REFUSES TO FIX IT OR CALL A RECALL. IT IS A PROBLEM THAT IS GOING ON WITH CHRYSLER JEEP DODGE MODELS 2018 AND ON.THIS IS A SAFETY HAZARD THAT COULD RESULT IN A CRASH CAUSED MY THIS ELECTRICAL MALFUNCTION. MANY JEEP OWNERS IVE SPOKEN TOO HAVE THIS PROBLEM ALSO RIGHT OUT OF THE FACTORY. THIS WAS SOMETHING THAT IS THE MANUFACTURER ISSUE AND SHOULD NOT BE PINNED ON THE CUSTOMER TO REPLACE OR FIX FOR A STEEP PRICE. THE CUSTOMER SHOULD NOT BE RESPONSIBLE FOR THIS. I HAVE NOT DONE ANYTHING TO THE SCREEN TO MAKE IT DELAMINATE I DON'T EVEN TOUCH IT. THUS DEMANDING A RECALL BE ISSUED TO FIX THIS DANGEROUS PROBLEM.
Additional Notes:
I OWN A 2018 JEEP GRAND CHEROKEE AND THE SCREEN IS DELAMINATING AND CALLING RANDOM NUMBERS ON MY PHONE ALONG WITH PRESSING RANDOM BUTTONS ON THE SCREEN WHEN IT IS CONNECTED TO BLUETOOTH. THIS IS A HAZARD BECAUSE IT TAKES MY ATTENTION OFF THE ROAD TO TRY TO HANG UP ON THE CALLS AND FIX THE SCREEN. JEEP KNOWS ABOUT THIS PROBLEM AND REFUSES TO FIX IT OR CALL A RECALL. IT IS A PROBLEM THAT IS GOING ON WITH CHRYSLER JEEP DODGE MODELS 2018 AND ON.THIS IS A SAFETY HAZARD THAT COULD RESULT IN A CRASH CAUSED MY THIS ELECTRICAL MALFUNCTION. MANY JEEP OWNERS IVE SPOKEN TOO HAVE THIS PROBLEM ALSO RIGHT OUT OF THE FACTORY. THIS WAS SOMETHING THAT IS THE MANUFACTURER ISSUE AND SHOULD NOT BE PINNED ON THE CUSTOMER TO REPLACE OR FIX FOR A STEEP PRICE. THE CUSTOMER SHOULD NOT BE RESPONSIBLE FOR THIS. I HAVE NOT DONE ANYTHING TO THE SCREEN TO MAKE IT DELAMINATE I DON'T EVEN TOUCH IT. THUS DEMANDING A RECALL BE ISSUED TO FIX THIS DANGEROUS PROBLEM.
Mfg Campaign: 11449570
Recall Date: Jan 31, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.
Corrective Action:
There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.
Additional Notes:
There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.
Mfg Campaign: 11449225
Recall Date: Jan 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.
Corrective Action:
There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.
Additional Notes:
There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.
Mfg Campaign: 11449225
Recall Date: Jan 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.
Corrective Action:
There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.
Additional Notes:
There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.
Mfg Campaign: 11449225
Recall Date: Jan 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2018 Jeep Grand Cherokee radio touch screen erratic operation touch screen unresponsive at times cannot control hvac controls to defrost windows creating a safety issue
Corrective Action:
2018 Jeep Grand Cherokee radio touch screen erratic operation touch screen unresponsive at times cannot control hvac controls to defrost windows creating a safety issue
Additional Notes:
2018 Jeep Grand Cherokee radio touch screen erratic operation touch screen unresponsive at times cannot control hvac controls to defrost windows creating a safety issue
Mfg Campaign: 11449253
Recall Date: Jan 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Touchscreen is delaminating.....when this happens i have no control over the defrost which poses a serious safety hazard while driving.
Corrective Action:
Touchscreen is delaminating.....when this happens i have no control over the defrost which poses a serious safety hazard while driving.
Additional Notes:
Touchscreen is delaminating.....when this happens i have no control over the defrost which poses a serious safety hazard while driving.
Mfg Campaign: 11449277
Recall Date: Jan 28, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Delamination of the touch screen control panel. Corner began with a small air bubble and proceeded to spread across the top and towards the bottom along the edge. Causes "phantom touches". Most common symptom is repeatedly asking for date/time input regardless if you try to close it out. It will beep repeatedly. One time the system reset itself while driving after a session of these "phantom touches". This system controls literally everything and can be very distracting to the driver while driving. Even with the 5k gold dealer warranty this is not covered. Chrysler was zero help. I see many complaints of the same exact description online. We have had this vehicle for 8 months and it's already an issue every few months. Now we are expected to shell out $1,500 for a new head unit. Not what we expected for $30k+. -ac compressor replacement (Dealer installed sterling wheel crooked doing this job and had to hold it an additional 30 hours.) -screen delamination -squeaking driverside window
Corrective Action:
Delamination of the touch screen control panel. Corner began with a small air bubble and proceeded to spread across the top and towards the bottom along the edge. Causes "phantom touches". Most common symptom is repeatedly asking for date/time input regardless if you try to close it out. It will beep repeatedly. One time the system reset itself while driving after a session of these "phantom touches". This system controls literally everything and can be very distracting to the driver while driving. Even with the 5k gold dealer warranty this is not covered. Chrysler was zero help. I see many complaints of the same exact description online. We have had this vehicle for 8 months and it's already an issue every few months. Now we are expected to shell out $1,500 for a new head unit. Not what we expected for $30k+. -ac compressor replacement (Dealer installed sterling wheel crooked doing this job and had to hold it an additional 30 hours.) -screen delamination -squeaking driverside window
Additional Notes:
Delamination of the touch screen control panel. Corner began with a small air bubble and proceeded to spread across the top and towards the bottom along the edge. Causes "phantom touches". Most common symptom is repeatedly asking for date/time input regardless if you try to close it out. It will beep repeatedly. One time the system reset itself while driving after a session of these "phantom touches". This system controls literally everything and can be very distracting to the driver while driving. Even with the 5k gold dealer warranty this is not covered. Chrysler was zero help. I see many complaints of the same exact description online. We have had this vehicle for 8 months and it's already an issue every few months. Now we are expected to shell out $1,500 for a new head unit. Not what we expected for $30k+. -ac compressor replacement (Dealer installed sterling wheel crooked doing this job and had to hold it an additional 30 hours.) -screen delamination -squeaking driverside window
Mfg Campaign: 11448358
Recall Date: Jan 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Jeep Grand Cherokee is having an issue known as "Screen Delamination". This is the radio unit and it causes "ghost touches" to happen all the time. I have done a lot of research on this issue, because Jeep will not replace the faulty unit, because I am not the original owner of the vehicle. I contacted Jeep and they told me they will not open a case for me since I was not the original owner. There are several jeep boards where owners are having the same issue. This issue causes the radio to change stations on its own, make phone calls by itself, change the settings in the system, control the AC functions. All this happens when no one is touching the screen or anything. I feel like since there have been so many complaints about this, that Jeep, Dodge, Chrysler should replace these units.
Corrective Action:
My Jeep Grand Cherokee is having an issue known as "Screen Delamination". This is the radio unit and it causes "ghost touches" to happen all the time. I have done a lot of research on this issue, because Jeep will not replace the faulty unit, because I am not the original owner of the vehicle. I contacted Jeep and they told me they will not open a case for me since I was not the original owner. There are several jeep boards where owners are having the same issue. This issue causes the radio to change stations on its own, make phone calls by itself, change the settings in the system, control the AC functions. All this happens when no one is touching the screen or anything. I feel like since there have been so many complaints about this, that Jeep, Dodge, Chrysler should replace these units.
Additional Notes:
My Jeep Grand Cherokee is having an issue known as "Screen Delamination". This is the radio unit and it causes "ghost touches" to happen all the time. I have done a lot of research on this issue, because Jeep will not replace the faulty unit, because I am not the original owner of the vehicle. I contacted Jeep and they told me they will not open a case for me since I was not the original owner. There are several jeep boards where owners are having the same issue. This issue causes the radio to change stations on its own, make phone calls by itself, change the settings in the system, control the AC functions. All this happens when no one is touching the screen or anything. I feel like since there have been so many complaints about this, that Jeep, Dodge, Chrysler should replace these units.
Mfg Campaign: 11447927
Recall Date: Jan 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny
Corrective Action:
Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny
Additional Notes:
Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny
Mfg Campaign: 11447629
Recall Date: Jan 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny
Corrective Action:
Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny
Additional Notes:
Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny
Mfg Campaign: 11447629
Recall Date: Jan 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny
Corrective Action:
Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny
Additional Notes:
Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny
Mfg Campaign: 11447629
Recall Date: Jan 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Driving about 45mph down the road and car in front of me suddenly stops. I immediately hit the brakes and had plenty of space to stop but truck wouldn't stop and brake pedal went all the way down to floor and I rear ended the car in front of me. It wasn't snowing, raining nor was the road wet but it was a cold day. Not sure why it didn't stop looking back on it felt like if there was air bubbles in the brake line which caused a delay in stopping, also remember feeling antilock brakes engaging and automatic emergency stop not braking for me when I was close to other vehicle.
Corrective Action:
Driving about 45mph down the road and car in front of me suddenly stops. I immediately hit the brakes and had plenty of space to stop but truck wouldn't stop and brake pedal went all the way down to floor and I rear ended the car in front of me. It wasn't snowing, raining nor was the road wet but it was a cold day. Not sure why it didn't stop looking back on it felt like if there was air bubbles in the brake line which caused a delay in stopping, also remember feeling antilock brakes engaging and automatic emergency stop not braking for me when I was close to other vehicle.
Additional Notes:
Driving about 45mph down the road and car in front of me suddenly stops. I immediately hit the brakes and had plenty of space to stop but truck wouldn't stop and brake pedal went all the way down to floor and I rear ended the car in front of me. It wasn't snowing, raining nor was the road wet but it was a cold day. Not sure why it didn't stop looking back on it felt like if there was air bubbles in the brake line which caused a delay in stopping, also remember feeling antilock brakes engaging and automatic emergency stop not braking for me when I was close to other vehicle.
Mfg Campaign: 11447294
Recall Date: Jan 13, 2022
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