Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66A
Recall Date: Jun 8, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z46
Recall Date: Jun 9, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W79
Recall Date: Nov 12, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Accessible Technologies, Inc.
Safety Issue:
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 19, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S73
Recall Date: Sep 23, 2016
Consumer Complaints
499 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
My 2017 Jeep Grand Cherokee “electric stability control” warning light appears on the dashboard. My vehicle accelerates/decelerates unexpectedly. With young children in my vehicle daily, this continued incident puts my family at risk. After inspection from my Jeep/Dodge dealer, a faulty transfer case has been identified as the issue.
Corrective Action:
My 2017 Jeep Grand Cherokee “electric stability control” warning light appears on the dashboard. My vehicle accelerates/decelerates unexpectedly. With young children in my vehicle daily, this continued incident puts my family at risk. After inspection from my Jeep/Dodge dealer, a faulty transfer case has been identified as the issue.
Additional Notes:
My 2017 Jeep Grand Cherokee “electric stability control” warning light appears on the dashboard. My vehicle accelerates/decelerates unexpectedly. With young children in my vehicle daily, this continued incident puts my family at risk. After inspection from my Jeep/Dodge dealer, a faulty transfer case has been identified as the issue.
Mfg Campaign: 11532735
Recall Date: Jul 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.
Corrective Action:
Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.
Additional Notes:
Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.
Mfg Campaign: 11531106
Recall Date: Jul 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.
Corrective Action:
Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.
Additional Notes:
Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.
Mfg Campaign: 11531106
Recall Date: Jul 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.
Corrective Action:
Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.
Additional Notes:
Jeep serviced for small evap leak. The next day after getting my jeep back from dealer, when I started my grand Cherokee trailhawk, it felt like I had gotten kicked in the rear end. The SERV 4WD light comes on, FCW, stability control, RCW error lights come on. ACC not available. Took jeep to dealer and had PCM cleared as code was coming up as inactive. Was told to drive it as usual and if error lights came back on to get it to dealer asap to get codes. After dealer checked for error codes, codes for transfer case problem popped up. The dealer stated they can’t tell what’s wrong until they diagnosis it. Appointment scheduled for diagnosis at end of July as mechanic is on vacation. Asked if jeep was drivable to which I got mixed answers and told to be careful that jeep may slip into 4WD and not drive right. Dealer stated Jeep is aware of problem but no recall at this point and stated they just wished Jeep would recall and fix the problem . The dealer stated they have encountered this issue in jeeps more than any other vehicle.
Mfg Campaign: 11531106
Recall Date: Jul 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Corrective Action:
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Additional Notes:
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Mfg Campaign: 11529953
Recall Date: Jul 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Corrective Action:
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Additional Notes:
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Mfg Campaign: 11529953
Recall Date: Jul 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Corrective Action:
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Additional Notes:
Was traveling in the fast lane of highway when the engine just stopped. Able to coast to shoulder of highway. Put car in park and tried to restart the engine. It would not restart. Gas tank was 1/4 full. Had to be towed. The same situation happened in Feb 2020 but the weather was bad and the dealer could not find a problem so it was blamed on the moisture in the electrical system.
Mfg Campaign: 11529953
Recall Date: Jul 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.
Corrective Action:
I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.
Additional Notes:
I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.
Mfg Campaign: 11528012
Recall Date: Jun 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.
Corrective Action:
I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.
Additional Notes:
I came to a stop at a red light. The vehicle engine turned off and then right back on with out me taking my foot off the brake. Once the light turned green I pressed the gas and the entire car shut off. I didn’t have any lights for hazards, couldn’t roll down my windows or unlock the doors. It also wouldn’t go into park so I had to put on the emergency brake.
Mfg Campaign: 11528012
Recall Date: Jun 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, excessive white smoke was coming from the exhaust pipes and the vehicle would not properly accelerate and experienced hesitation and stalling. The vehicle was taken to the local mechanic who diagnosed that cylinder #3 was faulty and coolant was intruding into the engine. The engine eventually failed and could no longer be started. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 84,000.
Corrective Action:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, excessive white smoke was coming from the exhaust pipes and the vehicle would not properly accelerate and experienced hesitation and stalling. The vehicle was taken to the local mechanic who diagnosed that cylinder #3 was faulty and coolant was intruding into the engine. The engine eventually failed and could no longer be started. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 84,000.
Additional Notes:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, excessive white smoke was coming from the exhaust pipes and the vehicle would not properly accelerate and experienced hesitation and stalling. The vehicle was taken to the local mechanic who diagnosed that cylinder #3 was faulty and coolant was intruding into the engine. The engine eventually failed and could no longer be started. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 84,000.
Mfg Campaign: 11527426
Recall Date: Jun 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Rear end crash with front end affected, no air bag deployment
Corrective Action:
Rear end crash with front end affected, no air bag deployment
Additional Notes:
Rear end crash with front end affected, no air bag deployment
Mfg Campaign: 11525570
Recall Date: Jun 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Mfg Campaign: 11524065
Recall Date: May 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service power steering warning light, service transmission warning light, automatic start warning light, 4-WD warning light, ABS warning light, service electronic stability control warning light, and the service shifter warning lights were illuminated. Additionally, the contact stated that the transmission failed to shift out of park (P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.
Mfg Campaign: 11524065
Recall Date: May 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving approximately 55 MPH with the adaptive cruise control activated, the vehicle nearly crashed into the rear of a second vehicle. The contact stated that the adaptive cruise control did not operate as needed to decelerate or stop the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified and indicated that a software update of the adaptive cruise control was needed. The vehicle was not yet repaired. The failure mileage was 93,000. The contact stated it was an operator error as he depressed the CC button as opposed to the ACC button and wishes to rescind the complaint.
Corrective Action:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving approximately 55 MPH with the adaptive cruise control activated, the vehicle nearly crashed into the rear of a second vehicle. The contact stated that the adaptive cruise control did not operate as needed to decelerate or stop the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified and indicated that a software update of the adaptive cruise control was needed. The vehicle was not yet repaired. The failure mileage was 93,000. The contact stated it was an operator error as he depressed the CC button as opposed to the ACC button and wishes to rescind the complaint.
Additional Notes:
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving approximately 55 MPH with the adaptive cruise control activated, the vehicle nearly crashed into the rear of a second vehicle. The contact stated that the adaptive cruise control did not operate as needed to decelerate or stop the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified and indicated that a software update of the adaptive cruise control was needed. The vehicle was not yet repaired. The failure mileage was 93,000. The contact stated it was an operator error as he depressed the CC button as opposed to the ACC button and wishes to rescind the complaint.
Mfg Campaign: 11521408
Recall Date: May 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.
Corrective Action:
Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.
Additional Notes:
Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.
Mfg Campaign: 11519214
Recall Date: Apr 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.
Corrective Action:
Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.
Additional Notes:
Failsafe transmission mode activated during driving. Computer sensed issue, put car into 3rd gear and said to stop. Turned car off and back on - issue did not replicate. No diagnostic codes stored. No issues after reboot/restart of car. Electrical/computer issue related to transmission.
Mfg Campaign: 11519214
Recall Date: Apr 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Corrective Action:
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Additional Notes:
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Mfg Campaign: 11518862
Recall Date: Apr 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Corrective Action:
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Additional Notes:
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Mfg Campaign: 11518862
Recall Date: Apr 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Corrective Action:
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Additional Notes:
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufacturer, they say, it's out of warranty so they are not responsible even though this was a defect since the beginning. I mentioned it to the dealer when I took my car for service, when I first purchased it, they said all I had to do was turn off the park assist button, that did not work. This is very concerning, its a safety hazard if I can not go on reverse due to the break automatically stopping my vehicle and impeding me from going on reverse. Jeep and Mopar are ware of this issue. I am not the only person that has complained about this safety hazard/concern. There are countless individuals that have complained about the same issue.
Mfg Campaign: 11518862
Recall Date: Apr 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The motor has blown in my 2017 Jeep Cherokee Laredo. My radiator and starter as well as my fuse panel. This car needs $11,0000 worth of work
Corrective Action:
The motor has blown in my 2017 Jeep Cherokee Laredo. My radiator and starter as well as my fuse panel. This car needs $11,0000 worth of work
Additional Notes:
The motor has blown in my 2017 Jeep Cherokee Laredo. My radiator and starter as well as my fuse panel. This car needs $11,0000 worth of work
Mfg Campaign: 11518180
Recall Date: Apr 21, 2023
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