Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 11C
Recall Date: Feb 13, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: B3B
Recall Date: Nov 27, 2024
Consumer Complaints
57 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
There were no warning lights, but when I got into car I seen my passenger seat swollen up. Looks like lumbar expanded and is going to pop. Could be dangerous if it explodes to the person sitting in the seat or behind. It just happened out of no where.
Corrective Action:
There were no warning lights, but when I got into car I seen my passenger seat swollen up. Looks like lumbar expanded and is going to pop. Could be dangerous if it explodes to the person sitting in the seat or behind. It just happened out of no where.
Additional Notes:
There were no warning lights, but when I got into car I seen my passenger seat swollen up. Looks like lumbar expanded and is going to pop. Could be dangerous if it explodes to the person sitting in the seat or behind. It just happened out of no where.
Mfg Campaign: 11677004
Recall Date: Jul 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Was accelerating to pass another vehicle and all of the sudden the the check engine light came on and the engine started shaking as if it were shutting down. I was able to slow down and pull over on the side of the road. Now I am unable to accelerate over about 30 mph without this occurring.
Corrective Action:
Was accelerating to pass another vehicle and all of the sudden the the check engine light came on and the engine started shaking as if it were shutting down. I was able to slow down and pull over on the side of the road. Now I am unable to accelerate over about 30 mph without this occurring.
Additional Notes:
Was accelerating to pass another vehicle and all of the sudden the the check engine light came on and the engine started shaking as if it were shutting down. I was able to slow down and pull over on the side of the road. Now I am unable to accelerate over about 30 mph without this occurring.
Mfg Campaign: 11674891
Recall Date: Jul 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
[XXX] approx.[XXX], while driving my 2021 Jeep Grand Cherokee on [XXX] the Jeep without any warning sputtered and stopped in the middle of traffic. I could not get the car to keep running, and finally wouldn't start at all. I called the Sarasota Sheriff's Dept who came to the scene and found the situation to be dangerous to my vehicle and others using [XXX] they towed the vehicle to Sarasota Jeep on South 41. Received a call from Jeep on July 14, 2025 they advised me it was the Fuel pump integrated Power module which led to the stalling and eventually preventing the Jeep from starting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] approx.[XXX], while driving my 2021 Jeep Grand Cherokee on [XXX] the Jeep without any warning sputtered and stopped in the middle of traffic. I could not get the car to keep running, and finally wouldn't start at all. I called the Sarasota Sheriff's Dept who came to the scene and found the situation to be dangerous to my vehicle and others using [XXX] they towed the vehicle to Sarasota Jeep on South 41. Received a call from Jeep on July 14, 2025 they advised me it was the Fuel pump integrated Power module which led to the stalling and eventually preventing the Jeep from starting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] approx.[XXX], while driving my 2021 Jeep Grand Cherokee on [XXX] the Jeep without any warning sputtered and stopped in the middle of traffic. I could not get the car to keep running, and finally wouldn't start at all. I called the Sarasota Sheriff's Dept who came to the scene and found the situation to be dangerous to my vehicle and others using [XXX] they towed the vehicle to Sarasota Jeep on South 41. Received a call from Jeep on July 14, 2025 they advised me it was the Fuel pump integrated Power module which led to the stalling and eventually preventing the Jeep from starting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11673713
Recall Date: Jul 15, 2025
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
High Beam Headlights not working on Auto mode. Was inches away from Hitting a deer due to the high beam headlights not working. This would have been a very serious accident and I had my toddler in the car with me..... Same vehicle models have a recall for this, Recall is --- NHTSA Recall 21V-797, also known as Recall Y66, involves Chrysler (FCA US, LLC) vehicles due to a potential issue with difficulty activating high beams. The recall was issued because the high beam activation mechanism may not function as required by Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9, potentially reducing visibility for drivers. The National Highway Traffic Safety Administration (NHTSA) notified owners about this recall on October 28, 2021... Part Number - 68374988AA... Vehicle is 2021 Jeep Grand Cherokee L Laredo 4x4 3.6L V6..... Dealership service will not service this since there isn't a recall shown for my Jeep vin specifically. Even though there are identical models that have this recall. Jeep Dealership wants over $900 just to check and maybe service this issue..... This is a very serious issue. I have already scheduled an appointment on 7/18/2025 to have 3 other recalls fixed at this dealership and would like to ask for you to please have them service this issue as well since this is an oversight on the manufacturers end..... This high beam issue was caused by an oversight during vehicle programming, affecting "Body Controller Modules" with part number 68374988AA
Corrective Action:
High Beam Headlights not working on Auto mode. Was inches away from Hitting a deer due to the high beam headlights not working. This would have been a very serious accident and I had my toddler in the car with me..... Same vehicle models have a recall for this, Recall is --- NHTSA Recall 21V-797, also known as Recall Y66, involves Chrysler (FCA US, LLC) vehicles due to a potential issue with difficulty activating high beams. The recall was issued because the high beam activation mechanism may not function as required by Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9, potentially reducing visibility for drivers. The National Highway Traffic Safety Administration (NHTSA) notified owners about this recall on October 28, 2021... Part Number - 68374988AA... Vehicle is 2021 Jeep Grand Cherokee L Laredo 4x4 3.6L V6..... Dealership service will not service this since there isn't a recall shown for my Jeep vin specifically. Even though there are identical models that have this recall. Jeep Dealership wants over $900 just to check and maybe service this issue..... This is a very serious issue. I have already scheduled an appointment on 7/18/2025 to have 3 other recalls fixed at this dealership and would like to ask for you to please have them service this issue as well since this is an oversight on the manufacturers end..... This high beam issue was caused by an oversight during vehicle programming, affecting "Body Controller Modules" with part number 68374988AA
Additional Notes:
High Beam Headlights not working on Auto mode. Was inches away from Hitting a deer due to the high beam headlights not working. This would have been a very serious accident and I had my toddler in the car with me..... Same vehicle models have a recall for this, Recall is --- NHTSA Recall 21V-797, also known as Recall Y66, involves Chrysler (FCA US, LLC) vehicles due to a potential issue with difficulty activating high beams. The recall was issued because the high beam activation mechanism may not function as required by Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9, potentially reducing visibility for drivers. The National Highway Traffic Safety Administration (NHTSA) notified owners about this recall on October 28, 2021... Part Number - 68374988AA... Vehicle is 2021 Jeep Grand Cherokee L Laredo 4x4 3.6L V6..... Dealership service will not service this since there isn't a recall shown for my Jeep vin specifically. Even though there are identical models that have this recall. Jeep Dealership wants over $900 just to check and maybe service this issue..... This is a very serious issue. I have already scheduled an appointment on 7/18/2025 to have 3 other recalls fixed at this dealership and would like to ask for you to please have them service this issue as well since this is an oversight on the manufacturers end..... This high beam issue was caused by an oversight during vehicle programming, affecting "Body Controller Modules" with part number 68374988AA
Mfg Campaign: 11672589
Recall Date: Jul 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
High Beam Headlights not working on Auto mode. Was inches away from Hitting a deer due to the high beam headlights not working. This would have been a very serious accident and I had my toddler in the car with me..... Same vehicle models have a recall for this, Recall is --- NHTSA Recall 21V-797, also known as Recall Y66, involves Chrysler (FCA US, LLC) vehicles due to a potential issue with difficulty activating high beams. The recall was issued because the high beam activation mechanism may not function as required by Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9, potentially reducing visibility for drivers. The National Highway Traffic Safety Administration (NHTSA) notified owners about this recall on October 28, 2021... Part Number - 68374988AA... Vehicle is 2021 Jeep Grand Cherokee L Laredo 4x4 3.6L V6..... Dealership service will not service this since there isn't a recall shown for my Jeep vin specifically. Even though there are identical models that have this recall. Jeep Dealership wants over $900 just to check and maybe service this issue..... This is a very serious issue. I have already scheduled an appointment on 7/18/2025 to have 3 other recalls fixed at this dealership and would like to ask for you to please have them service this issue as well since this is an oversight on the manufacturers end..... This high beam issue was caused by an oversight during vehicle programming, affecting "Body Controller Modules" with part number 68374988AA
Corrective Action:
High Beam Headlights not working on Auto mode. Was inches away from Hitting a deer due to the high beam headlights not working. This would have been a very serious accident and I had my toddler in the car with me..... Same vehicle models have a recall for this, Recall is --- NHTSA Recall 21V-797, also known as Recall Y66, involves Chrysler (FCA US, LLC) vehicles due to a potential issue with difficulty activating high beams. The recall was issued because the high beam activation mechanism may not function as required by Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9, potentially reducing visibility for drivers. The National Highway Traffic Safety Administration (NHTSA) notified owners about this recall on October 28, 2021... Part Number - 68374988AA... Vehicle is 2021 Jeep Grand Cherokee L Laredo 4x4 3.6L V6..... Dealership service will not service this since there isn't a recall shown for my Jeep vin specifically. Even though there are identical models that have this recall. Jeep Dealership wants over $900 just to check and maybe service this issue..... This is a very serious issue. I have already scheduled an appointment on 7/18/2025 to have 3 other recalls fixed at this dealership and would like to ask for you to please have them service this issue as well since this is an oversight on the manufacturers end..... This high beam issue was caused by an oversight during vehicle programming, affecting "Body Controller Modules" with part number 68374988AA
Additional Notes:
High Beam Headlights not working on Auto mode. Was inches away from Hitting a deer due to the high beam headlights not working. This would have been a very serious accident and I had my toddler in the car with me..... Same vehicle models have a recall for this, Recall is --- NHTSA Recall 21V-797, also known as Recall Y66, involves Chrysler (FCA US, LLC) vehicles due to a potential issue with difficulty activating high beams. The recall was issued because the high beam activation mechanism may not function as required by Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9, potentially reducing visibility for drivers. The National Highway Traffic Safety Administration (NHTSA) notified owners about this recall on October 28, 2021... Part Number - 68374988AA... Vehicle is 2021 Jeep Grand Cherokee L Laredo 4x4 3.6L V6..... Dealership service will not service this since there isn't a recall shown for my Jeep vin specifically. Even though there are identical models that have this recall. Jeep Dealership wants over $900 just to check and maybe service this issue..... This is a very serious issue. I have already scheduled an appointment on 7/18/2025 to have 3 other recalls fixed at this dealership and would like to ask for you to please have them service this issue as well since this is an oversight on the manufacturers end..... This high beam issue was caused by an oversight during vehicle programming, affecting "Body Controller Modules" with part number 68374988AA
Mfg Campaign: 11672589
Recall Date: Jul 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I just discovered my IPC module is faulty and has been faulty. My vehicle has been putting itself into park while driving multiple times now in the little over 2 years I’ve had it. Along with many other electrical issues (power steering going out) engine not cutting off after putting it I to park and cutting the jeep off. Dash going out. Biggest issue is my vehicle causing me near miss traffic accidents. The dealership it was purchased from, certified. Hid service history reports at the sale. Also returned this vehicle multiple times without acknowledging the issue or even telling me they didn’t repair the issue. Last time it was picked up from Matt Bowers Jeep in Baton Rouge within 30 mins the issue was happening and more (rpms shooting up and Jeep taking off without giving it gas). I went public and another dealership reached out to help me. Within a few hours they noted that the vast majority of my modules weren’t updated, some bad and the IPC module keeps failing. They’re working with Stellantis trying to troubleshoot the issue. This has never been made known by Matt Bowers and matches the original service records hidden from day one. I cant get my vehicle back while the IPC module is faulty because it’s a serious safety hazard. Matt Bowers has put me back I to This vehicle multiple times knowing it was a hazard and I even Stated I felt unsafe in this Jeep. This is a serious safety hazard!!! Mopar was also made aware and has never returned any messages.
Corrective Action:
I just discovered my IPC module is faulty and has been faulty. My vehicle has been putting itself into park while driving multiple times now in the little over 2 years I’ve had it. Along with many other electrical issues (power steering going out) engine not cutting off after putting it I to park and cutting the jeep off. Dash going out. Biggest issue is my vehicle causing me near miss traffic accidents. The dealership it was purchased from, certified. Hid service history reports at the sale. Also returned this vehicle multiple times without acknowledging the issue or even telling me they didn’t repair the issue. Last time it was picked up from Matt Bowers Jeep in Baton Rouge within 30 mins the issue was happening and more (rpms shooting up and Jeep taking off without giving it gas). I went public and another dealership reached out to help me. Within a few hours they noted that the vast majority of my modules weren’t updated, some bad and the IPC module keeps failing. They’re working with Stellantis trying to troubleshoot the issue. This has never been made known by Matt Bowers and matches the original service records hidden from day one. I cant get my vehicle back while the IPC module is faulty because it’s a serious safety hazard. Matt Bowers has put me back I to This vehicle multiple times knowing it was a hazard and I even Stated I felt unsafe in this Jeep. This is a serious safety hazard!!! Mopar was also made aware and has never returned any messages.
Additional Notes:
I just discovered my IPC module is faulty and has been faulty. My vehicle has been putting itself into park while driving multiple times now in the little over 2 years I’ve had it. Along with many other electrical issues (power steering going out) engine not cutting off after putting it I to park and cutting the jeep off. Dash going out. Biggest issue is my vehicle causing me near miss traffic accidents. The dealership it was purchased from, certified. Hid service history reports at the sale. Also returned this vehicle multiple times without acknowledging the issue or even telling me they didn’t repair the issue. Last time it was picked up from Matt Bowers Jeep in Baton Rouge within 30 mins the issue was happening and more (rpms shooting up and Jeep taking off without giving it gas). I went public and another dealership reached out to help me. Within a few hours they noted that the vast majority of my modules weren’t updated, some bad and the IPC module keeps failing. They’re working with Stellantis trying to troubleshoot the issue. This has never been made known by Matt Bowers and matches the original service records hidden from day one. I cant get my vehicle back while the IPC module is faulty because it’s a serious safety hazard. Matt Bowers has put me back I to This vehicle multiple times knowing it was a hazard and I even Stated I felt unsafe in this Jeep. This is a serious safety hazard!!! Mopar was also made aware and has never returned any messages.
Mfg Campaign: 11670030
Recall Date: Jun 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11669994
Recall Date: Jun 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change, and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. I have taken it to the dealer twice, and they say there is nothing they can do and to wait for a possible software update, but none has come and it has been over a year. When this happens, even if one is able to wade through all the settings menus and change setting back, some items cannot be reset (like the FCA off lamp). According to various Jeep owner forums, some dealers have been able to reset something and temporarily correct the issue, but they charge for this service, and the issue returns randomly again. Here is an example forum discussion, indicating many if not all vehicles are affected: [XXX] Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11669994
Recall Date: Jun 28, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2021 Jeep Grand Cherokee L. I was idling at a light, which means the engine had auto-shut off. The light turned green and I stepped on the accelerator. Car kicked back on like normal and I got back up to speed ~45 mph. So now I'm about 1/4 mile past the light and I hear the engine kick off and lost all acceleration (everything else was normal). Warning popped up on the dash that "vehicle is not in park". I put on my hazards, braked to a stop, put the vehicle in park (nothing happened), hit the push button to turn the vehicle off, waited 2 seconds, hit the button again to turn it back on. It restarted.
Corrective Action:
2021 Jeep Grand Cherokee L. I was idling at a light, which means the engine had auto-shut off. The light turned green and I stepped on the accelerator. Car kicked back on like normal and I got back up to speed ~45 mph. So now I'm about 1/4 mile past the light and I hear the engine kick off and lost all acceleration (everything else was normal). Warning popped up on the dash that "vehicle is not in park". I put on my hazards, braked to a stop, put the vehicle in park (nothing happened), hit the push button to turn the vehicle off, waited 2 seconds, hit the button again to turn it back on. It restarted.
Additional Notes:
2021 Jeep Grand Cherokee L. I was idling at a light, which means the engine had auto-shut off. The light turned green and I stepped on the accelerator. Car kicked back on like normal and I got back up to speed ~45 mph. So now I'm about 1/4 mile past the light and I hear the engine kick off and lost all acceleration (everything else was normal). Warning popped up on the dash that "vehicle is not in park". I put on my hazards, braked to a stop, put the vehicle in park (nothing happened), hit the push button to turn the vehicle off, waited 2 seconds, hit the button again to turn it back on. It restarted.
Mfg Campaign: 11668585
Recall Date: Jun 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
2021 Jeep Grand Cherokee L. I was idling at a light, which means the engine had auto-shut off. The light turned green and I stepped on the accelerator. Car kicked back on like normal and I got back up to speed ~45 mph. So now I'm about 1/4 mile past the light and I hear the engine kick off and lost all acceleration (everything else was normal). Warning popped up on the dash that "vehicle is not in park". I put on my hazards, braked to a stop, put the vehicle in park (nothing happened), hit the push button to turn the vehicle off, waited 2 seconds, hit the button again to turn it back on. It restarted.
Corrective Action:
2021 Jeep Grand Cherokee L. I was idling at a light, which means the engine had auto-shut off. The light turned green and I stepped on the accelerator. Car kicked back on like normal and I got back up to speed ~45 mph. So now I'm about 1/4 mile past the light and I hear the engine kick off and lost all acceleration (everything else was normal). Warning popped up on the dash that "vehicle is not in park". I put on my hazards, braked to a stop, put the vehicle in park (nothing happened), hit the push button to turn the vehicle off, waited 2 seconds, hit the button again to turn it back on. It restarted.
Additional Notes:
2021 Jeep Grand Cherokee L. I was idling at a light, which means the engine had auto-shut off. The light turned green and I stepped on the accelerator. Car kicked back on like normal and I got back up to speed ~45 mph. So now I'm about 1/4 mile past the light and I hear the engine kick off and lost all acceleration (everything else was normal). Warning popped up on the dash that "vehicle is not in park". I put on my hazards, braked to a stop, put the vehicle in park (nothing happened), hit the push button to turn the vehicle off, waited 2 seconds, hit the button again to turn it back on. It restarted.
Mfg Campaign: 11668585
Recall Date: Jun 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
2021 Jeep Grand Cherokee L. I was idling at a light, which means the engine had auto-shut off. The light turned green and I stepped on the accelerator. Car kicked back on like normal and I got back up to speed ~45 mph. So now I'm about 1/4 mile past the light and I hear the engine kick off and lost all acceleration (everything else was normal). Warning popped up on the dash that "vehicle is not in park". I put on my hazards, braked to a stop, put the vehicle in park (nothing happened), hit the push button to turn the vehicle off, waited 2 seconds, hit the button again to turn it back on. It restarted.
Corrective Action:
2021 Jeep Grand Cherokee L. I was idling at a light, which means the engine had auto-shut off. The light turned green and I stepped on the accelerator. Car kicked back on like normal and I got back up to speed ~45 mph. So now I'm about 1/4 mile past the light and I hear the engine kick off and lost all acceleration (everything else was normal). Warning popped up on the dash that "vehicle is not in park". I put on my hazards, braked to a stop, put the vehicle in park (nothing happened), hit the push button to turn the vehicle off, waited 2 seconds, hit the button again to turn it back on. It restarted.
Additional Notes:
2021 Jeep Grand Cherokee L. I was idling at a light, which means the engine had auto-shut off. The light turned green and I stepped on the accelerator. Car kicked back on like normal and I got back up to speed ~45 mph. So now I'm about 1/4 mile past the light and I hear the engine kick off and lost all acceleration (everything else was normal). Warning popped up on the dash that "vehicle is not in park". I put on my hazards, braked to a stop, put the vehicle in park (nothing happened), hit the push button to turn the vehicle off, waited 2 seconds, hit the button again to turn it back on. It restarted.
Mfg Campaign: 11668585
Recall Date: Jun 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle was experiencing the exact same HVAC/AC issues described in Customer Satisfaction Notification Z33 for the 2021 Jeep Grand Cherokee L. Although the campaign specifically lists my make, model, and year, Stellantis claims my VIN is not covered. I was forced to pay $175 for the same repair listed in the Z33 document (HVAC module flash, Labor Code 18-Z3-31-82), and this should have been covered. Stellantis is refusing reimbursement even though the issue and fix are identical.
Corrective Action:
My vehicle was experiencing the exact same HVAC/AC issues described in Customer Satisfaction Notification Z33 for the 2021 Jeep Grand Cherokee L. Although the campaign specifically lists my make, model, and year, Stellantis claims my VIN is not covered. I was forced to pay $175 for the same repair listed in the Z33 document (HVAC module flash, Labor Code 18-Z3-31-82), and this should have been covered. Stellantis is refusing reimbursement even though the issue and fix are identical.
Additional Notes:
My vehicle was experiencing the exact same HVAC/AC issues described in Customer Satisfaction Notification Z33 for the 2021 Jeep Grand Cherokee L. Although the campaign specifically lists my make, model, and year, Stellantis claims my VIN is not covered. I was forced to pay $175 for the same repair listed in the Z33 document (HVAC module flash, Labor Code 18-Z3-31-82), and this should have been covered. Stellantis is refusing reimbursement even though the issue and fix are identical.
Mfg Campaign: 11668070
Recall Date: Jun 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My vehicle was experiencing the exact same HVAC/AC issues described in Customer Satisfaction Notification Z33 for the 2021 Jeep Grand Cherokee L. Although the campaign specifically lists my make, model, and year, Stellantis claims my VIN is not covered. I was forced to pay $175 for the same repair listed in the Z33 document (HVAC module flash, Labor Code 18-Z3-31-82), and this should have been covered. Stellantis is refusing reimbursement even though the issue and fix are identical.
Corrective Action:
My vehicle was experiencing the exact same HVAC/AC issues described in Customer Satisfaction Notification Z33 for the 2021 Jeep Grand Cherokee L. Although the campaign specifically lists my make, model, and year, Stellantis claims my VIN is not covered. I was forced to pay $175 for the same repair listed in the Z33 document (HVAC module flash, Labor Code 18-Z3-31-82), and this should have been covered. Stellantis is refusing reimbursement even though the issue and fix are identical.
Additional Notes:
My vehicle was experiencing the exact same HVAC/AC issues described in Customer Satisfaction Notification Z33 for the 2021 Jeep Grand Cherokee L. Although the campaign specifically lists my make, model, and year, Stellantis claims my VIN is not covered. I was forced to pay $175 for the same repair listed in the Z33 document (HVAC module flash, Labor Code 18-Z3-31-82), and this should have been covered. Stellantis is refusing reimbursement even though the issue and fix are identical.
Mfg Campaign: 11668070
Recall Date: Jun 20, 2025
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My Jeep over the last year has automatically put itself into park while I’m driving down the highway! I’ve had near miss accidents due to this. No warning lights, no signs something is wrong. It just either slams itself into park and locks up, then won’t turn off. The last times without warning my engine shuts off, my screen pops up saying put into park to start engine and the vehicle puts itself into park automatically. It’s happens fast to! I was swerved by other drivers each time. Jeep will do NOTHING about this! My power steering goes out randomly also. This has happened more than once since the end of 2023! I’m now scared to drive it.
Corrective Action:
My Jeep over the last year has automatically put itself into park while I’m driving down the highway! I’ve had near miss accidents due to this. No warning lights, no signs something is wrong. It just either slams itself into park and locks up, then won’t turn off. The last times without warning my engine shuts off, my screen pops up saying put into park to start engine and the vehicle puts itself into park automatically. It’s happens fast to! I was swerved by other drivers each time. Jeep will do NOTHING about this! My power steering goes out randomly also. This has happened more than once since the end of 2023! I’m now scared to drive it.
Additional Notes:
My Jeep over the last year has automatically put itself into park while I’m driving down the highway! I’ve had near miss accidents due to this. No warning lights, no signs something is wrong. It just either slams itself into park and locks up, then won’t turn off. The last times without warning my engine shuts off, my screen pops up saying put into park to start engine and the vehicle puts itself into park automatically. It’s happens fast to! I was swerved by other drivers each time. Jeep will do NOTHING about this! My power steering goes out randomly also. This has happened more than once since the end of 2023! I’m now scared to drive it.
Mfg Campaign: 11667880
Recall Date: Jun 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My Jeep over the last year has automatically put itself into park while I’m driving down the highway! I’ve had near miss accidents due to this. No warning lights, no signs something is wrong. It just either slams itself into park and locks up, then won’t turn off. The last times without warning my engine shuts off, my screen pops up saying put into park to start engine and the vehicle puts itself into park automatically. It’s happens fast to! I was swerved by other drivers each time. Jeep will do NOTHING about this! My power steering goes out randomly also. This has happened more than once since the end of 2023! I’m now scared to drive it.
Corrective Action:
My Jeep over the last year has automatically put itself into park while I’m driving down the highway! I’ve had near miss accidents due to this. No warning lights, no signs something is wrong. It just either slams itself into park and locks up, then won’t turn off. The last times without warning my engine shuts off, my screen pops up saying put into park to start engine and the vehicle puts itself into park automatically. It’s happens fast to! I was swerved by other drivers each time. Jeep will do NOTHING about this! My power steering goes out randomly also. This has happened more than once since the end of 2023! I’m now scared to drive it.
Additional Notes:
My Jeep over the last year has automatically put itself into park while I’m driving down the highway! I’ve had near miss accidents due to this. No warning lights, no signs something is wrong. It just either slams itself into park and locks up, then won’t turn off. The last times without warning my engine shuts off, my screen pops up saying put into park to start engine and the vehicle puts itself into park automatically. It’s happens fast to! I was swerved by other drivers each time. Jeep will do NOTHING about this! My power steering goes out randomly also. This has happened more than once since the end of 2023! I’m now scared to drive it.
Mfg Campaign: 11667880
Recall Date: Jun 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that the driver's side seat belt buckle was sticking. The contact was unable to lock the seat belt into the buckle. The vehicle was taken to the dealer, who diagnosed and determined that the seat belt and the buckle needed to be replaced. The vehicle was not repaired. The contact found information on NHTSA Campaign Number: 22V180000 (Child Seat, Seats); however, the VIN was not included, and the recall involved a different seat inside the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that the driver's side seat belt buckle was sticking. The contact was unable to lock the seat belt into the buckle. The vehicle was taken to the dealer, who diagnosed and determined that the seat belt and the buckle needed to be replaced. The vehicle was not repaired. The contact found information on NHTSA Campaign Number: 22V180000 (Child Seat, Seats); however, the VIN was not included, and the recall involved a different seat inside the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that the driver's side seat belt buckle was sticking. The contact was unable to lock the seat belt into the buckle. The vehicle was taken to the dealer, who diagnosed and determined that the seat belt and the buckle needed to be replaced. The vehicle was not repaired. The contact found information on NHTSA Campaign Number: 22V180000 (Child Seat, Seats); however, the VIN was not included, and the recall involved a different seat inside the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Mfg Campaign: 11665024
Recall Date: Jun 5, 2025
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee L. The vehicle was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention); and was taken to the dealer to update the radio software. The contact stated that after the recall repair was performed, the Forward Collision Avoidance activation button was no longer displayed on the infotainment center. The Forward Collision Avoidance Off warning light was illuminated on the instrument panel. The contact informed the dealer, who was unable to determine the cause of the failure. The dealer advised the contact to wait for a day; however, the failure persisted after the system reset. The manufacturer was not informed of the failure. The failure mileage was 18,000.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee L. The vehicle was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention); and was taken to the dealer to update the radio software. The contact stated that after the recall repair was performed, the Forward Collision Avoidance activation button was no longer displayed on the infotainment center. The Forward Collision Avoidance Off warning light was illuminated on the instrument panel. The contact informed the dealer, who was unable to determine the cause of the failure. The dealer advised the contact to wait for a day; however, the failure persisted after the system reset. The manufacturer was not informed of the failure. The failure mileage was 18,000.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee L. The vehicle was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention); and was taken to the dealer to update the radio software. The contact stated that after the recall repair was performed, the Forward Collision Avoidance activation button was no longer displayed on the infotainment center. The Forward Collision Avoidance Off warning light was illuminated on the instrument panel. The contact informed the dealer, who was unable to determine the cause of the failure. The dealer advised the contact to wait for a day; however, the failure persisted after the system reset. The manufacturer was not informed of the failure. The failure mileage was 18,000.
Mfg Campaign: 11665070
Recall Date: Jun 5, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2021 Jeep Grand Cherokee L. The vehicle was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention); and was taken to the dealer to update the radio software. The contact stated that after the recall repair was performed, the Forward Collision Avoidance activation button was no longer displayed on the infotainment center. The Forward Collision Avoidance Off warning light was illuminated on the instrument panel. The contact informed the dealer, who was unable to determine the cause of the failure. The dealer advised the contact to wait for a day; however, the failure persisted after the system reset. The manufacturer was not informed of the failure. The failure mileage was 18,000.
Corrective Action:
The contact owns a 2021 Jeep Grand Cherokee L. The vehicle was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention); and was taken to the dealer to update the radio software. The contact stated that after the recall repair was performed, the Forward Collision Avoidance activation button was no longer displayed on the infotainment center. The Forward Collision Avoidance Off warning light was illuminated on the instrument panel. The contact informed the dealer, who was unable to determine the cause of the failure. The dealer advised the contact to wait for a day; however, the failure persisted after the system reset. The manufacturer was not informed of the failure. The failure mileage was 18,000.
Additional Notes:
The contact owns a 2021 Jeep Grand Cherokee L. The vehicle was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention); and was taken to the dealer to update the radio software. The contact stated that after the recall repair was performed, the Forward Collision Avoidance activation button was no longer displayed on the infotainment center. The Forward Collision Avoidance Off warning light was illuminated on the instrument panel. The contact informed the dealer, who was unable to determine the cause of the failure. The dealer advised the contact to wait for a day; however, the failure persisted after the system reset. The manufacturer was not informed of the failure. The failure mileage was 18,000.
Mfg Campaign: 11665070
Recall Date: Jun 5, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
May 16,2025 my power steering light came on. I checked the fluid, and when I turned it back on it was gone. The next day, I started driving all my safety lights in dash & mirrors came on. When I pulled into my kids school it made a strange noise. I then drove right across the street to Lees tires. When I got there my power steering has completely quit working. They now saw my rack & pinions are broken & need replaced. I am now without a car until it is fixed
Corrective Action:
May 16,2025 my power steering light came on. I checked the fluid, and when I turned it back on it was gone. The next day, I started driving all my safety lights in dash & mirrors came on. When I pulled into my kids school it made a strange noise. I then drove right across the street to Lees tires. When I got there my power steering has completely quit working. They now saw my rack & pinions are broken & need replaced. I am now without a car until it is fixed
Additional Notes:
May 16,2025 my power steering light came on. I checked the fluid, and when I turned it back on it was gone. The next day, I started driving all my safety lights in dash & mirrors came on. When I pulled into my kids school it made a strange noise. I then drove right across the street to Lees tires. When I got there my power steering has completely quit working. They now saw my rack & pinions are broken & need replaced. I am now without a car until it is fixed
Mfg Campaign: 11661515
Recall Date: May 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Presented as camshaft position sensor with loss of power, poor acceleration and general misfires. After many weeks of diagnostic and repairs, turns out to be a problem with the camshaft intake. Specifically the entire cam kit. Appeared 1 week after purchase as a check engine light. This problem had been confirmed by the chrysler dealership where I bought the car and sent it for diagnostic. Problem with the cam could result in sudden loss of power while driving/and or limp mode. Damage to transmission and other parts such as timing chain. I do not have any invoices, however this vehicle was in for service at greenwood auto in cortland ohio for a week before being transferred to Mig chryler in bellafontaine ohio where it was bought for service. Currently no invoice for the repair because the parts are not available due to high amount of demand for this specific problem. My jeep has now been in the shop for 4 weeks with no timeframe for parts.
Corrective Action:
Presented as camshaft position sensor with loss of power, poor acceleration and general misfires. After many weeks of diagnostic and repairs, turns out to be a problem with the camshaft intake. Specifically the entire cam kit. Appeared 1 week after purchase as a check engine light. This problem had been confirmed by the chrysler dealership where I bought the car and sent it for diagnostic. Problem with the cam could result in sudden loss of power while driving/and or limp mode. Damage to transmission and other parts such as timing chain. I do not have any invoices, however this vehicle was in for service at greenwood auto in cortland ohio for a week before being transferred to Mig chryler in bellafontaine ohio where it was bought for service. Currently no invoice for the repair because the parts are not available due to high amount of demand for this specific problem. My jeep has now been in the shop for 4 weeks with no timeframe for parts.
Additional Notes:
Presented as camshaft position sensor with loss of power, poor acceleration and general misfires. After many weeks of diagnostic and repairs, turns out to be a problem with the camshaft intake. Specifically the entire cam kit. Appeared 1 week after purchase as a check engine light. This problem had been confirmed by the chrysler dealership where I bought the car and sent it for diagnostic. Problem with the cam could result in sudden loss of power while driving/and or limp mode. Damage to transmission and other parts such as timing chain. I do not have any invoices, however this vehicle was in for service at greenwood auto in cortland ohio for a week before being transferred to Mig chryler in bellafontaine ohio where it was bought for service. Currently no invoice for the repair because the parts are not available due to high amount of demand for this specific problem. My jeep has now been in the shop for 4 weeks with no timeframe for parts.
Mfg Campaign: 11660650
Recall Date: May 13, 2025
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