Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 88A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The instrument panel center cluster display may be insufficiently illuminated and may not appear visible during daytime driving conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 15A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The front seat head restraints were not welded properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z36
Recall Date: Apr 14, 2022
Consumer Complaints
330 ComplaintsChrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The backlight for the center cluster display is failing to properly illuminate during daylight. This causes it to be hard/impossible to see during day time hours. There is currently a recall for the 2022 Jeep Compass having the same issue, however mime does not fall under the recall. I would advice looking further into the recall, because it appears more vehicles are affected than stated.
Corrective Action:
The backlight for the center cluster display is failing to properly illuminate during daylight. This causes it to be hard/impossible to see during day time hours. There is currently a recall for the 2022 Jeep Compass having the same issue, however mime does not fall under the recall. I would advice looking further into the recall, because it appears more vehicles are affected than stated.
Additional Notes:
The backlight for the center cluster display is failing to properly illuminate during daylight. This causes it to be hard/impossible to see during day time hours. There is currently a recall for the 2022 Jeep Compass having the same issue, however mime does not fall under the recall. I would advice looking further into the recall, because it appears more vehicles are affected than stated.
Mfg Campaign: 11529352
Recall Date: Jun 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Upon start up of my vehicle I noticed my center display for speed, etc had turned itself to Spanish, but my radio was still in English. My forward collision warning, Lane keep assist, auto emergency braking, and front collision avoidance had all turned themselves off, and my auto park brake had turned itself on. After contacting a dealer they stated they had several complaints and to just turn them back on/off. Having these safety features turn themselves off can provide a fall sense of safety and cause accidents.
Corrective Action:
Upon start up of my vehicle I noticed my center display for speed, etc had turned itself to Spanish, but my radio was still in English. My forward collision warning, Lane keep assist, auto emergency braking, and front collision avoidance had all turned themselves off, and my auto park brake had turned itself on. After contacting a dealer they stated they had several complaints and to just turn them back on/off. Having these safety features turn themselves off can provide a fall sense of safety and cause accidents.
Additional Notes:
Upon start up of my vehicle I noticed my center display for speed, etc had turned itself to Spanish, but my radio was still in English. My forward collision warning, Lane keep assist, auto emergency braking, and front collision avoidance had all turned themselves off, and my auto park brake had turned itself on. After contacting a dealer they stated they had several complaints and to just turn them back on/off. Having these safety features turn themselves off can provide a fall sense of safety and cause accidents.
Mfg Campaign: 11529354
Recall Date: Jun 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Upon start up of my vehicle I noticed my center display for speed, etc had turned itself to Spanish, but my radio was still in English. My forward collision warning, Lane keep assist, auto emergency braking, and front collision avoidance had all turned themselves off, and my auto park brake had turned itself on. After contacting a dealer they stated they had several complaints and to just turn them back on/off. Having these safety features turn themselves off can provide a fall sense of safety and cause accidents.
Corrective Action:
Upon start up of my vehicle I noticed my center display for speed, etc had turned itself to Spanish, but my radio was still in English. My forward collision warning, Lane keep assist, auto emergency braking, and front collision avoidance had all turned themselves off, and my auto park brake had turned itself on. After contacting a dealer they stated they had several complaints and to just turn them back on/off. Having these safety features turn themselves off can provide a fall sense of safety and cause accidents.
Additional Notes:
Upon start up of my vehicle I noticed my center display for speed, etc had turned itself to Spanish, but my radio was still in English. My forward collision warning, Lane keep assist, auto emergency braking, and front collision avoidance had all turned themselves off, and my auto park brake had turned itself on. After contacting a dealer they stated they had several complaints and to just turn them back on/off. Having these safety features turn themselves off can provide a fall sense of safety and cause accidents.
Mfg Campaign: 11529354
Recall Date: Jun 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Upon start up of my vehicle I noticed my center display for speed, etc had turned itself to Spanish, but my radio was still in English. My forward collision warning, Lane keep assist, auto emergency braking, and front collision avoidance had all turned themselves off, and my auto park brake had turned itself on. After contacting a dealer they stated they had several complaints and to just turn them back on/off. Having these safety features turn themselves off can provide a fall sense of safety and cause accidents.
Corrective Action:
Upon start up of my vehicle I noticed my center display for speed, etc had turned itself to Spanish, but my radio was still in English. My forward collision warning, Lane keep assist, auto emergency braking, and front collision avoidance had all turned themselves off, and my auto park brake had turned itself on. After contacting a dealer they stated they had several complaints and to just turn them back on/off. Having these safety features turn themselves off can provide a fall sense of safety and cause accidents.
Additional Notes:
Upon start up of my vehicle I noticed my center display for speed, etc had turned itself to Spanish, but my radio was still in English. My forward collision warning, Lane keep assist, auto emergency braking, and front collision avoidance had all turned themselves off, and my auto park brake had turned itself on. After contacting a dealer they stated they had several complaints and to just turn them back on/off. Having these safety features turn themselves off can provide a fall sense of safety and cause accidents.
Mfg Campaign: 11529354
Recall Date: Jun 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While driving down the radio, my infotainment system began flashing on and off, failing to properly load. This can cause a distraction in the vehicle, leading to an accident. The dealer stated could not duplicate.
Corrective Action:
While driving down the radio, my infotainment system began flashing on and off, failing to properly load. This can cause a distraction in the vehicle, leading to an accident. The dealer stated could not duplicate.
Additional Notes:
While driving down the radio, my infotainment system began flashing on and off, failing to properly load. This can cause a distraction in the vehicle, leading to an accident. The dealer stated could not duplicate.
Mfg Campaign: 11529356
Recall Date: Jun 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving down the radio, my infotainment system began flashing on and off, failing to properly load. This can cause a distraction in the vehicle, leading to an accident. The dealer stated could not duplicate.
Corrective Action:
While driving down the radio, my infotainment system began flashing on and off, failing to properly load. This can cause a distraction in the vehicle, leading to an accident. The dealer stated could not duplicate.
Additional Notes:
While driving down the radio, my infotainment system began flashing on and off, failing to properly load. This can cause a distraction in the vehicle, leading to an accident. The dealer stated could not duplicate.
Mfg Campaign: 11529356
Recall Date: Jun 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The display, where the speed and other pertinent information is displayed, is in dark or night mode. It is very if not impossible to see during daylight hours. It is very distracting not to be able to see the information that you should be able to this vehicle.
Corrective Action:
The display, where the speed and other pertinent information is displayed, is in dark or night mode. It is very if not impossible to see during daylight hours. It is very distracting not to be able to see the information that you should be able to this vehicle.
Additional Notes:
The display, where the speed and other pertinent information is displayed, is in dark or night mode. It is very if not impossible to see during daylight hours. It is very distracting not to be able to see the information that you should be able to this vehicle.
Mfg Campaign: 11529365
Recall Date: Jun 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The display, where the speed and other pertinent information is displayed, is in dark or night mode. It is very if not impossible to see during daylight hours. It is very distracting not to be able to see the information that you should be able to this vehicle.
Corrective Action:
The display, where the speed and other pertinent information is displayed, is in dark or night mode. It is very if not impossible to see during daylight hours. It is very distracting not to be able to see the information that you should be able to this vehicle.
Additional Notes:
The display, where the speed and other pertinent information is displayed, is in dark or night mode. It is very if not impossible to see during daylight hours. It is very distracting not to be able to see the information that you should be able to this vehicle.
Mfg Campaign: 11529365
Recall Date: Jun 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My cluster display has been on dark night mode since January 2023. I purchased the vehicle in April 2022. During the day, I cannot see the cluster display, and have missed gas warning lights, low tire lights, and other emergency lights due to the dimness of the screen. It is a hazard to drive as daylight is longer-- and the navigation screen is also impossible to see during daylight hours. There is no way to brighten either the cluster display or navigation system. The dealership confirmed the issue and instructed me to sit back and wait for an update in January, and there have been no updates yet.
Corrective Action:
My cluster display has been on dark night mode since January 2023. I purchased the vehicle in April 2022. During the day, I cannot see the cluster display, and have missed gas warning lights, low tire lights, and other emergency lights due to the dimness of the screen. It is a hazard to drive as daylight is longer-- and the navigation screen is also impossible to see during daylight hours. There is no way to brighten either the cluster display or navigation system. The dealership confirmed the issue and instructed me to sit back and wait for an update in January, and there have been no updates yet.
Additional Notes:
My cluster display has been on dark night mode since January 2023. I purchased the vehicle in April 2022. During the day, I cannot see the cluster display, and have missed gas warning lights, low tire lights, and other emergency lights due to the dimness of the screen. It is a hazard to drive as daylight is longer-- and the navigation screen is also impossible to see during daylight hours. There is no way to brighten either the cluster display or navigation system. The dealership confirmed the issue and instructed me to sit back and wait for an update in January, and there have been no updates yet.
Mfg Campaign: 11529207
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My cluster display has been on dark night mode since January 2023. I purchased the vehicle in April 2022. During the day, I cannot see the cluster display, and have missed gas warning lights, low tire lights, and other emergency lights due to the dimness of the screen. It is a hazard to drive as daylight is longer-- and the navigation screen is also impossible to see during daylight hours. There is no way to brighten either the cluster display or navigation system. The dealership confirmed the issue and instructed me to sit back and wait for an update in January, and there have been no updates yet.
Corrective Action:
My cluster display has been on dark night mode since January 2023. I purchased the vehicle in April 2022. During the day, I cannot see the cluster display, and have missed gas warning lights, low tire lights, and other emergency lights due to the dimness of the screen. It is a hazard to drive as daylight is longer-- and the navigation screen is also impossible to see during daylight hours. There is no way to brighten either the cluster display or navigation system. The dealership confirmed the issue and instructed me to sit back and wait for an update in January, and there have been no updates yet.
Additional Notes:
My cluster display has been on dark night mode since January 2023. I purchased the vehicle in April 2022. During the day, I cannot see the cluster display, and have missed gas warning lights, low tire lights, and other emergency lights due to the dimness of the screen. It is a hazard to drive as daylight is longer-- and the navigation screen is also impossible to see during daylight hours. There is no way to brighten either the cluster display or navigation system. The dealership confirmed the issue and instructed me to sit back and wait for an update in January, and there have been no updates yet.
Mfg Campaign: 11529207
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My cluster display has been on dark night mode since January 2023. I purchased the vehicle in April 2022. During the day, I cannot see the cluster display, and have missed gas warning lights, low tire lights, and other emergency lights due to the dimness of the screen. It is a hazard to drive as daylight is longer-- and the navigation screen is also impossible to see during daylight hours. There is no way to brighten either the cluster display or navigation system. The dealership confirmed the issue and instructed me to sit back and wait for an update in January, and there have been no updates yet.
Corrective Action:
My cluster display has been on dark night mode since January 2023. I purchased the vehicle in April 2022. During the day, I cannot see the cluster display, and have missed gas warning lights, low tire lights, and other emergency lights due to the dimness of the screen. It is a hazard to drive as daylight is longer-- and the navigation screen is also impossible to see during daylight hours. There is no way to brighten either the cluster display or navigation system. The dealership confirmed the issue and instructed me to sit back and wait for an update in January, and there have been no updates yet.
Additional Notes:
My cluster display has been on dark night mode since January 2023. I purchased the vehicle in April 2022. During the day, I cannot see the cluster display, and have missed gas warning lights, low tire lights, and other emergency lights due to the dimness of the screen. It is a hazard to drive as daylight is longer-- and the navigation screen is also impossible to see during daylight hours. There is no way to brighten either the cluster display or navigation system. The dealership confirmed the issue and instructed me to sit back and wait for an update in January, and there have been no updates yet.
Mfg Campaign: 11529207
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Instrument cluster is stuck in day time mode. There is no way to dim it at night which makes it hard to drive and see during night travel.
Corrective Action:
Instrument cluster is stuck in day time mode. There is no way to dim it at night which makes it hard to drive and see during night travel.
Additional Notes:
Instrument cluster is stuck in day time mode. There is no way to dim it at night which makes it hard to drive and see during night travel.
Mfg Campaign: 11529249
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2022 Jeep Compass. The contact stated that the instrument cluster display was dim. The vehicle was taken to the dealer where it was diagnosed that the instrument panel center cluster display was insufficiently illuminated, and the contact was informed that the wiring jumper harness needed to be added. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V058000 (Electrical System). The manufacturer was notified of the failure and the contact was advised to take the vehicle to a different dealer and informed that the VIN was not included in a recall; however, the repair would be covered under warranty. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2022 Jeep Compass. The contact stated that the instrument cluster display was dim. The vehicle was taken to the dealer where it was diagnosed that the instrument panel center cluster display was insufficiently illuminated, and the contact was informed that the wiring jumper harness needed to be added. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V058000 (Electrical System). The manufacturer was notified of the failure and the contact was advised to take the vehicle to a different dealer and informed that the VIN was not included in a recall; however, the repair would be covered under warranty. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2022 Jeep Compass. The contact stated that the instrument cluster display was dim. The vehicle was taken to the dealer where it was diagnosed that the instrument panel center cluster display was insufficiently illuminated, and the contact was informed that the wiring jumper harness needed to be added. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V058000 (Electrical System). The manufacturer was notified of the failure and the contact was advised to take the vehicle to a different dealer and informed that the VIN was not included in a recall; however, the repair would be covered under warranty. The failure mileage was approximately 10,000.
Mfg Campaign: 11528953
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
During the day the the instrument cluster that has a speedometer doesn't have any brightness so I cannot see the speed or warning lights. I took my car to the dealership and they said there is no solution to that problem right now and multiple vehicles have the same issue since September last year.
Corrective Action:
During the day the the instrument cluster that has a speedometer doesn't have any brightness so I cannot see the speed or warning lights. I took my car to the dealership and they said there is no solution to that problem right now and multiple vehicles have the same issue since September last year.
Additional Notes:
During the day the the instrument cluster that has a speedometer doesn't have any brightness so I cannot see the speed or warning lights. I took my car to the dealership and they said there is no solution to that problem right now and multiple vehicles have the same issue since September last year.
Mfg Campaign: 11529001
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
During the day the the instrument cluster that has a speedometer doesn't have any brightness so I cannot see the speed or warning lights. I took my car to the dealership and they said there is no solution to that problem right now and multiple vehicles have the same issue since September last year.
Corrective Action:
During the day the the instrument cluster that has a speedometer doesn't have any brightness so I cannot see the speed or warning lights. I took my car to the dealership and they said there is no solution to that problem right now and multiple vehicles have the same issue since September last year.
Additional Notes:
During the day the the instrument cluster that has a speedometer doesn't have any brightness so I cannot see the speed or warning lights. I took my car to the dealership and they said there is no solution to that problem right now and multiple vehicles have the same issue since September last year.
Mfg Campaign: 11529001
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
During the day the the instrument cluster that has a speedometer doesn't have any brightness so I cannot see the speed or warning lights. I took my car to the dealership and they said there is no solution to that problem right now and multiple vehicles have the same issue since September last year.
Corrective Action:
During the day the the instrument cluster that has a speedometer doesn't have any brightness so I cannot see the speed or warning lights. I took my car to the dealership and they said there is no solution to that problem right now and multiple vehicles have the same issue since September last year.
Additional Notes:
During the day the the instrument cluster that has a speedometer doesn't have any brightness so I cannot see the speed or warning lights. I took my car to the dealership and they said there is no solution to that problem right now and multiple vehicles have the same issue since September last year.
Mfg Campaign: 11529001
Recall Date: Jun 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
For over six months, I have been unable to see my dashboard during the day. It is stuck on night mode. This causes the driver to be unable to see fuel gauage along with other warning lights that may be displayed. This is extremely dangerous and could cause unexpected vehicle stops on roadways. I have mentioned this to the dealership each time I am there and I'm told they don't know how to fix it.
Corrective Action:
For over six months, I have been unable to see my dashboard during the day. It is stuck on night mode. This causes the driver to be unable to see fuel gauage along with other warning lights that may be displayed. This is extremely dangerous and could cause unexpected vehicle stops on roadways. I have mentioned this to the dealership each time I am there and I'm told they don't know how to fix it.
Additional Notes:
For over six months, I have been unable to see my dashboard during the day. It is stuck on night mode. This causes the driver to be unable to see fuel gauage along with other warning lights that may be displayed. This is extremely dangerous and could cause unexpected vehicle stops on roadways. I have mentioned this to the dealership each time I am there and I'm told they don't know how to fix it.
Mfg Campaign: 11528340
Recall Date: Jun 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Jeep Compass. The contact stated while starting the vehicle, the instrument panel lights were dimmed. The contact stated that the instrument panel lights returned to the brighter mode. The contact stated that during the daylight hours, the lights were extremely dim. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 23V058000 (Electrical System) however, the VIN was not included. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,000.
Corrective Action:
The contact owns a 2022 Jeep Compass. The contact stated while starting the vehicle, the instrument panel lights were dimmed. The contact stated that the instrument panel lights returned to the brighter mode. The contact stated that during the daylight hours, the lights were extremely dim. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 23V058000 (Electrical System) however, the VIN was not included. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,000.
Additional Notes:
The contact owns a 2022 Jeep Compass. The contact stated while starting the vehicle, the instrument panel lights were dimmed. The contact stated that the instrument panel lights returned to the brighter mode. The contact stated that during the daylight hours, the lights were extremely dim. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 23V058000 (Electrical System) however, the VIN was not included. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,000.
Mfg Campaign: 11528116
Recall Date: Jun 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My dash lights will dim automatically during day and can’t dim dash lights at night very frustrating
Corrective Action:
My dash lights will dim automatically during day and can’t dim dash lights at night very frustrating
Additional Notes:
My dash lights will dim automatically during day and can’t dim dash lights at night very frustrating
Mfg Campaign: 11528184
Recall Date: Jun 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My dash lights will dim automatically during day and can’t dim dash lights at night very frustrating
Corrective Action:
My dash lights will dim automatically during day and can’t dim dash lights at night very frustrating
Additional Notes:
My dash lights will dim automatically during day and can’t dim dash lights at night very frustrating
Mfg Campaign: 11528184
Recall Date: Jun 21, 2023
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Focus: Lemon Law, Personal Injury
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