Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Compass vehicles. The brightness level of the instrument panel cluster (IPC) may not be adjustable due to incorrect software in the body control module (BCM). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 88A
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The instrument panel center cluster display may be insufficiently illuminated and may not appear visible during daytime driving conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 15A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Compass vehicles. The front seat head restraints were not welded properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z36
Recall Date: Apr 14, 2022
Consumer Complaints
330 ComplaintsChrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I have two issues with my vehicle. The first is the lighting on the instrument panel. As of February 7, 2023, the center display in my vehicle appears to be stuck in night mode, resulting in an inability to see the fuel gauge or warning lights during daylight hours. I have taken it to my dealer to report the issue, and they said that is a known issue with 2022 jeep compasses but they are not aware of how to fix it. The service technician agreed that it would be hard to deal with and dangerous to drive. I have hence found the recall information on the on the NHTSA site, but when I enter my VIN number, it says there is no recall for my vehicle. The second issue is that the forward collision warning light is constantly on. When I go into the vehicle settings, it sometimes shows that the forward collision system is on, but the warning light is on, so it's unclear to me whether the system is on or not, which is also not a safe situation. I noticed the issue intermittently in 2022 and reported it to my dealer in February of 2023 but they were not able to fix it.
Corrective Action:
I have two issues with my vehicle. The first is the lighting on the instrument panel. As of February 7, 2023, the center display in my vehicle appears to be stuck in night mode, resulting in an inability to see the fuel gauge or warning lights during daylight hours. I have taken it to my dealer to report the issue, and they said that is a known issue with 2022 jeep compasses but they are not aware of how to fix it. The service technician agreed that it would be hard to deal with and dangerous to drive. I have hence found the recall information on the on the NHTSA site, but when I enter my VIN number, it says there is no recall for my vehicle. The second issue is that the forward collision warning light is constantly on. When I go into the vehicle settings, it sometimes shows that the forward collision system is on, but the warning light is on, so it's unclear to me whether the system is on or not, which is also not a safe situation. I noticed the issue intermittently in 2022 and reported it to my dealer in February of 2023 but they were not able to fix it.
Additional Notes:
I have two issues with my vehicle. The first is the lighting on the instrument panel. As of February 7, 2023, the center display in my vehicle appears to be stuck in night mode, resulting in an inability to see the fuel gauge or warning lights during daylight hours. I have taken it to my dealer to report the issue, and they said that is a known issue with 2022 jeep compasses but they are not aware of how to fix it. The service technician agreed that it would be hard to deal with and dangerous to drive. I have hence found the recall information on the on the NHTSA site, but when I enter my VIN number, it says there is no recall for my vehicle. The second issue is that the forward collision warning light is constantly on. When I go into the vehicle settings, it sometimes shows that the forward collision system is on, but the warning light is on, so it's unclear to me whether the system is on or not, which is also not a safe situation. I noticed the issue intermittently in 2022 and reported it to my dealer in February of 2023 but they were not able to fix it.
Mfg Campaign: 11515361
Recall Date: Apr 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dashboard cluster display is not visible during daylight
Corrective Action:
Dashboard cluster display is not visible during daylight
Additional Notes:
Dashboard cluster display is not visible during daylight
Mfg Campaign: 11515154
Recall Date: Apr 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Dashboard cluster display is not visible during daylight
Corrective Action:
Dashboard cluster display is not visible during daylight
Additional Notes:
Dashboard cluster display is not visible during daylight
Mfg Campaign: 11515154
Recall Date: Apr 3, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
Corrective Action:
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
Additional Notes:
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
Mfg Campaign: 11514997
Recall Date: Apr 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
Corrective Action:
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
Additional Notes:
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
Mfg Campaign: 11514997
Recall Date: Apr 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
Corrective Action:
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
Additional Notes:
my 2022 jeep compass trailhawk, pedestrian warn and braking shuts it's self off every day. as does my front collision warning and braking and i have to keep turning it back on. since i only don't always notice the warning light on the dash this is really bad. Yesterday while on a 250 mile trip. all of it stopped working after i stopped for gas for over 150 miles of my trip as did the cruise control and and lane departure system and steering assist. thankfully i have only drive the Keep 2200 miles and am not used to relying critical safety features.
Mfg Campaign: 11514997
Recall Date: Apr 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Dash lights will not dim and will not respond to dimmer switch. This causes a dangerous glare when driving at night and causes visibility problems. I am unable to drive my car at all in the dark
Corrective Action:
Dash lights will not dim and will not respond to dimmer switch. This causes a dangerous glare when driving at night and causes visibility problems. I am unable to drive my car at all in the dark
Additional Notes:
Dash lights will not dim and will not respond to dimmer switch. This causes a dangerous glare when driving at night and causes visibility problems. I am unable to drive my car at all in the dark
Mfg Campaign: 11514169
Recall Date: Mar 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Compass has been stuck in “night mode,” cannot adjust the navigation panel or more importantly, the dashboard. I cannot see the dashboard in daylight, not able to see mph, any warnings etc. I see there is a recall but my car is not listed. I took it to the dealer in mid March 2023 and they said there was nothing they could do. Please help! I purchased this vehicle used and the issue was present.
Corrective Action:
The Compass has been stuck in “night mode,” cannot adjust the navigation panel or more importantly, the dashboard. I cannot see the dashboard in daylight, not able to see mph, any warnings etc. I see there is a recall but my car is not listed. I took it to the dealer in mid March 2023 and they said there was nothing they could do. Please help! I purchased this vehicle used and the issue was present.
Additional Notes:
The Compass has been stuck in “night mode,” cannot adjust the navigation panel or more importantly, the dashboard. I cannot see the dashboard in daylight, not able to see mph, any warnings etc. I see there is a recall but my car is not listed. I took it to the dealer in mid March 2023 and they said there was nothing they could do. Please help! I purchased this vehicle used and the issue was present.
Mfg Campaign: 11513808
Recall Date: Mar 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The Compass has been stuck in “night mode,” cannot adjust the navigation panel or more importantly, the dashboard. I cannot see the dashboard in daylight, not able to see mph, any warnings etc. I see there is a recall but my car is not listed. I took it to the dealer in mid March 2023 and they said there was nothing they could do. Please help! I purchased this vehicle used and the issue was present.
Corrective Action:
The Compass has been stuck in “night mode,” cannot adjust the navigation panel or more importantly, the dashboard. I cannot see the dashboard in daylight, not able to see mph, any warnings etc. I see there is a recall but my car is not listed. I took it to the dealer in mid March 2023 and they said there was nothing they could do. Please help! I purchased this vehicle used and the issue was present.
Additional Notes:
The Compass has been stuck in “night mode,” cannot adjust the navigation panel or more importantly, the dashboard. I cannot see the dashboard in daylight, not able to see mph, any warnings etc. I see there is a recall but my car is not listed. I took it to the dealer in mid March 2023 and they said there was nothing they could do. Please help! I purchased this vehicle used and the issue was present.
Mfg Campaign: 11513808
Recall Date: Mar 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle will not switch to night mode for interior dash and infotainment system display. The center touch screen unit has already been replaced for a separate problems of it turning itself off and staying black with no access to touch screen controls. The option to adjust the night settings is greyed out, so it cannot be selected to adjust. Daytime setting has to be adjusted to lowest setting and is still extremely bright while driving at night. I have had this vehicle into the dealership several times for this issue, the last time the service manager had to drive the vehicle at night to "duplicate" the problem. I had to go to the dealership, sit in the car and show him exactly what was going on. It is very difficult to drive at night with bright dash and center display lights. I have reported this as a safety issue several times in writing. I was told Jeep is working on a fix for this problem, but it has been several months now, with no fix. I email weekly for an update.
Corrective Action:
Vehicle will not switch to night mode for interior dash and infotainment system display. The center touch screen unit has already been replaced for a separate problems of it turning itself off and staying black with no access to touch screen controls. The option to adjust the night settings is greyed out, so it cannot be selected to adjust. Daytime setting has to be adjusted to lowest setting and is still extremely bright while driving at night. I have had this vehicle into the dealership several times for this issue, the last time the service manager had to drive the vehicle at night to "duplicate" the problem. I had to go to the dealership, sit in the car and show him exactly what was going on. It is very difficult to drive at night with bright dash and center display lights. I have reported this as a safety issue several times in writing. I was told Jeep is working on a fix for this problem, but it has been several months now, with no fix. I email weekly for an update.
Additional Notes:
Vehicle will not switch to night mode for interior dash and infotainment system display. The center touch screen unit has already been replaced for a separate problems of it turning itself off and staying black with no access to touch screen controls. The option to adjust the night settings is greyed out, so it cannot be selected to adjust. Daytime setting has to be adjusted to lowest setting and is still extremely bright while driving at night. I have had this vehicle into the dealership several times for this issue, the last time the service manager had to drive the vehicle at night to "duplicate" the problem. I had to go to the dealership, sit in the car and show him exactly what was going on. It is very difficult to drive at night with bright dash and center display lights. I have reported this as a safety issue several times in writing. I was told Jeep is working on a fix for this problem, but it has been several months now, with no fix. I email weekly for an update.
Mfg Campaign: 11513823
Recall Date: Mar 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Vehicle will not switch to night mode for interior dash and infotainment system display. The center touch screen unit has already been replaced for a separate problems of it turning itself off and staying black with no access to touch screen controls. The option to adjust the night settings is greyed out, so it cannot be selected to adjust. Daytime setting has to be adjusted to lowest setting and is still extremely bright while driving at night. I have had this vehicle into the dealership several times for this issue, the last time the service manager had to drive the vehicle at night to "duplicate" the problem. I had to go to the dealership, sit in the car and show him exactly what was going on. It is very difficult to drive at night with bright dash and center display lights. I have reported this as a safety issue several times in writing. I was told Jeep is working on a fix for this problem, but it has been several months now, with no fix. I email weekly for an update.
Corrective Action:
Vehicle will not switch to night mode for interior dash and infotainment system display. The center touch screen unit has already been replaced for a separate problems of it turning itself off and staying black with no access to touch screen controls. The option to adjust the night settings is greyed out, so it cannot be selected to adjust. Daytime setting has to be adjusted to lowest setting and is still extremely bright while driving at night. I have had this vehicle into the dealership several times for this issue, the last time the service manager had to drive the vehicle at night to "duplicate" the problem. I had to go to the dealership, sit in the car and show him exactly what was going on. It is very difficult to drive at night with bright dash and center display lights. I have reported this as a safety issue several times in writing. I was told Jeep is working on a fix for this problem, but it has been several months now, with no fix. I email weekly for an update.
Additional Notes:
Vehicle will not switch to night mode for interior dash and infotainment system display. The center touch screen unit has already been replaced for a separate problems of it turning itself off and staying black with no access to touch screen controls. The option to adjust the night settings is greyed out, so it cannot be selected to adjust. Daytime setting has to be adjusted to lowest setting and is still extremely bright while driving at night. I have had this vehicle into the dealership several times for this issue, the last time the service manager had to drive the vehicle at night to "duplicate" the problem. I had to go to the dealership, sit in the car and show him exactly what was going on. It is very difficult to drive at night with bright dash and center display lights. I have reported this as a safety issue several times in writing. I was told Jeep is working on a fix for this problem, but it has been several months now, with no fix. I email weekly for an update.
Mfg Campaign: 11513823
Recall Date: Mar 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Start/stop system. (Shuts engine off at red light, then turns back on when you take foot off brake and press gas) Was at a red light, when light turned green the car did not move. Had to put the car in park and hit the ignition button a few times before it would go.
Corrective Action:
Start/stop system. (Shuts engine off at red light, then turns back on when you take foot off brake and press gas) Was at a red light, when light turned green the car did not move. Had to put the car in park and hit the ignition button a few times before it would go.
Additional Notes:
Start/stop system. (Shuts engine off at red light, then turns back on when you take foot off brake and press gas) Was at a red light, when light turned green the car did not move. Had to put the car in park and hit the ignition button a few times before it would go.
Mfg Campaign: 11513551
Recall Date: Mar 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Corrective Action:
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Additional Notes:
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Mfg Campaign: 11513582
Recall Date: Mar 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Corrective Action:
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Additional Notes:
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Mfg Campaign: 11513582
Recall Date: Mar 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Corrective Action:
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Additional Notes:
I purchased a brand new 2022 Jeep Compass and used the adaptive cruise control while driving to an appointment, immediately after the purchase. 15 miles later, one-by-one the car's system warnings started lighting up and beeping. I came to a stop light so thought to restart the car while waiting for the light to turn green. I shifted the car to park and tried to turn off the car but it wouldn't shut off. So I tried to put it back into drive but the shift wouldn't move. I called Chrysler Roadside Service and Fire and Rescue showed up and had to manually force the car into neutral to push my car to the side of the road. Meanwhile the battery also died because though I couldn't move the car, the air and radio remained working. In total I waited 3 hours for the tow truck in McLean, VA, an urban city.
Mfg Campaign: 11513582
Recall Date: Mar 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My instrument cluster has went dark. It stays in dark mode during the day. I am unable to visually see my speed while I’m driving. My AEB system is also having issues. I have tried to remedy this at the dealership, but they say there is no resolution.
Corrective Action:
My instrument cluster has went dark. It stays in dark mode during the day. I am unable to visually see my speed while I’m driving. My AEB system is also having issues. I have tried to remedy this at the dealership, but they say there is no resolution.
Additional Notes:
My instrument cluster has went dark. It stays in dark mode during the day. I am unable to visually see my speed while I’m driving. My AEB system is also having issues. I have tried to remedy this at the dealership, but they say there is no resolution.
Mfg Campaign: 11513674
Recall Date: Mar 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My instrument cluster has went dark. It stays in dark mode during the day. I am unable to visually see my speed while I’m driving. My AEB system is also having issues. I have tried to remedy this at the dealership, but they say there is no resolution.
Corrective Action:
My instrument cluster has went dark. It stays in dark mode during the day. I am unable to visually see my speed while I’m driving. My AEB system is also having issues. I have tried to remedy this at the dealership, but they say there is no resolution.
Additional Notes:
My instrument cluster has went dark. It stays in dark mode during the day. I am unable to visually see my speed while I’m driving. My AEB system is also having issues. I have tried to remedy this at the dealership, but they say there is no resolution.
Mfg Campaign: 11513674
Recall Date: Mar 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My dash and radio can’t decipher when it’s night or day. Screen is dark during the day and I can’t see how fast I’m going or where I’m going. It was working fine for about three weeks into me having the car. Now it doesn’t work I just purchase this car. Problem has been confirmed by a dealer. The problem happened on February 25, 2023.
Corrective Action:
My dash and radio can’t decipher when it’s night or day. Screen is dark during the day and I can’t see how fast I’m going or where I’m going. It was working fine for about three weeks into me having the car. Now it doesn’t work I just purchase this car. Problem has been confirmed by a dealer. The problem happened on February 25, 2023.
Additional Notes:
My dash and radio can’t decipher when it’s night or day. Screen is dark during the day and I can’t see how fast I’m going or where I’m going. It was working fine for about three weeks into me having the car. Now it doesn’t work I just purchase this car. Problem has been confirmed by a dealer. The problem happened on February 25, 2023.
Mfg Campaign: 11513429
Recall Date: Mar 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle is stuck in night mode
Corrective Action:
Vehicle is stuck in night mode
Additional Notes:
Vehicle is stuck in night mode
Mfg Campaign: 11512726
Recall Date: Mar 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My instrument cluster/dashboard glitched and became stuck in night mode. Whenever I would drive during daytime hours it became impossible to see my radio screen along with my speedometer since it's all a screen. Because of this I can barely see my speed or fuel level or any alerts along with not being able to see my GPS screen. I brought it to the dealer and they have no fix for it yet so it's been sitting at the dealership over a month. I am currently trying to get Jeep to buy the car back from me. Thank you!
Corrective Action:
My instrument cluster/dashboard glitched and became stuck in night mode. Whenever I would drive during daytime hours it became impossible to see my radio screen along with my speedometer since it's all a screen. Because of this I can barely see my speed or fuel level or any alerts along with not being able to see my GPS screen. I brought it to the dealer and they have no fix for it yet so it's been sitting at the dealership over a month. I am currently trying to get Jeep to buy the car back from me. Thank you!
Additional Notes:
My instrument cluster/dashboard glitched and became stuck in night mode. Whenever I would drive during daytime hours it became impossible to see my radio screen along with my speedometer since it's all a screen. Because of this I can barely see my speed or fuel level or any alerts along with not being able to see my GPS screen. I brought it to the dealer and they have no fix for it yet so it's been sitting at the dealership over a month. I am currently trying to get Jeep to buy the car back from me. Thank you!
Mfg Campaign: 11511969
Recall Date: Mar 15, 2023
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