Complaints & Recalls
Consumer Complaints
100 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The following message displays on my dashboard "Coolant Temperature High. Shutting Down" and the vehicle wants to shut down or sputters. Car shakes like it wants to turn off and then it starts to run like normal
Corrective Action:
The following message displays on my dashboard "Coolant Temperature High. Shutting Down" and the vehicle wants to shut down or sputters. Car shakes like it wants to turn off and then it starts to run like normal
Additional Notes:
The following message displays on my dashboard "Coolant Temperature High. Shutting Down" and the vehicle wants to shut down or sputters. Car shakes like it wants to turn off and then it starts to run like normal
Mfg Campaign: 11552226
Recall Date: Oct 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My jeep compass has turned off on me a couple of times as I have been driving. At high speed on the highway and driving in my jobs parking garage arriving to work. Brake coolant has came up on the dash board and the car has stopped running and locking immediately. I have had to restart my vehicle. My safety and others were put at risk as it could have caused a major accident on the parkway that I take to and from work. as well as other drivers around me. There has not been any other warnings or messages or symptoms prior to the shut offs on my vehicle. I took it to the dealership and they keep saying nothing is wrong with my vehicle. This vehicle has put me in danger! & i do not feel safe until it is resolved.
Corrective Action:
My jeep compass has turned off on me a couple of times as I have been driving. At high speed on the highway and driving in my jobs parking garage arriving to work. Brake coolant has came up on the dash board and the car has stopped running and locking immediately. I have had to restart my vehicle. My safety and others were put at risk as it could have caused a major accident on the parkway that I take to and from work. as well as other drivers around me. There has not been any other warnings or messages or symptoms prior to the shut offs on my vehicle. I took it to the dealership and they keep saying nothing is wrong with my vehicle. This vehicle has put me in danger! & i do not feel safe until it is resolved.
Additional Notes:
My jeep compass has turned off on me a couple of times as I have been driving. At high speed on the highway and driving in my jobs parking garage arriving to work. Brake coolant has came up on the dash board and the car has stopped running and locking immediately. I have had to restart my vehicle. My safety and others were put at risk as it could have caused a major accident on the parkway that I take to and from work. as well as other drivers around me. There has not been any other warnings or messages or symptoms prior to the shut offs on my vehicle. I took it to the dealership and they keep saying nothing is wrong with my vehicle. This vehicle has put me in danger! & i do not feel safe until it is resolved.
Mfg Campaign: 11547156
Recall Date: Sep 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car has been operating fine. No complaints or any reason to believe there was any problems. I pulled up to a stop sign at a 4 way intersection and my just car shut off. The indicators on my dashboard panel were blinking on and off. It also said my car was on but it was not. The MPH gauge when i tried presssing the stop/start button would slightly move up and back down again. I was able to get my car into neutral but the emergency brake was on and it would not release. After 20 to 30 minutes i tried the start button and it thankfully started back up. I was in an industrial area. Semis and lots of cars and i was unable to even move my car off to the side of the road.
Corrective Action:
My car has been operating fine. No complaints or any reason to believe there was any problems. I pulled up to a stop sign at a 4 way intersection and my just car shut off. The indicators on my dashboard panel were blinking on and off. It also said my car was on but it was not. The MPH gauge when i tried presssing the stop/start button would slightly move up and back down again. I was able to get my car into neutral but the emergency brake was on and it would not release. After 20 to 30 minutes i tried the start button and it thankfully started back up. I was in an industrial area. Semis and lots of cars and i was unable to even move my car off to the side of the road.
Additional Notes:
My car has been operating fine. No complaints or any reason to believe there was any problems. I pulled up to a stop sign at a 4 way intersection and my just car shut off. The indicators on my dashboard panel were blinking on and off. It also said my car was on but it was not. The MPH gauge when i tried presssing the stop/start button would slightly move up and back down again. I was able to get my car into neutral but the emergency brake was on and it would not release. After 20 to 30 minutes i tried the start button and it thankfully started back up. I was in an industrial area. Semis and lots of cars and i was unable to even move my car off to the side of the road.
Mfg Campaign: 11547217
Recall Date: Sep 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car has been operating fine. No complaints or any reason to believe there was any problems. I pulled up to a stop sign at a 4 way intersection and my just car shut off. The indicators on my dashboard panel were blinking on and off. It also said my car was on but it was not. The MPH gauge when i tried presssing the stop/start button would slightly move up and back down again. I was able to get my car into neutral but the emergency brake was on and it would not release. After 20 to 30 minutes i tried the start button and it thankfully started back up. I was in an industrial area. Semis and lots of cars and i was unable to even move my car off to the side of the road.
Corrective Action:
My car has been operating fine. No complaints or any reason to believe there was any problems. I pulled up to a stop sign at a 4 way intersection and my just car shut off. The indicators on my dashboard panel were blinking on and off. It also said my car was on but it was not. The MPH gauge when i tried presssing the stop/start button would slightly move up and back down again. I was able to get my car into neutral but the emergency brake was on and it would not release. After 20 to 30 minutes i tried the start button and it thankfully started back up. I was in an industrial area. Semis and lots of cars and i was unable to even move my car off to the side of the road.
Additional Notes:
My car has been operating fine. No complaints or any reason to believe there was any problems. I pulled up to a stop sign at a 4 way intersection and my just car shut off. The indicators on my dashboard panel were blinking on and off. It also said my car was on but it was not. The MPH gauge when i tried presssing the stop/start button would slightly move up and back down again. I was able to get my car into neutral but the emergency brake was on and it would not release. After 20 to 30 minutes i tried the start button and it thankfully started back up. I was in an industrial area. Semis and lots of cars and i was unable to even move my car off to the side of the road.
Mfg Campaign: 11547217
Recall Date: Sep 28, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Corrective Action:
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Additional Notes:
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Mfg Campaign: 11546727
Recall Date: Sep 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Corrective Action:
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Additional Notes:
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Mfg Campaign: 11546727
Recall Date: Sep 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Corrective Action:
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Additional Notes:
When I was driving all a sudden it started having a weird chugging feeling. I was going 40 MPH. Then when I got to a stop sign, my vehicle completely shut off. I have to hit the button to turn back on as it was not the Auto Start and stop feature. I made it home and as I pulled into my driveway it shut off again. When I start it, just it warming up it shuts off. When I come to a stop sign or traffic light it shuts up in the middle of the intersection. All while this is happening the emergency brake flips on without me turning it on. I have to wait 2 weeks to have it looked at by the Jeep Dealership. My safety and daughters safety was put at Risk because anyone behind us could hit right into the back of us while it malfunctions or oncoming traffic could hit us while it stalls while turning in a turning lane. I did take it to a repair shop and they couldn’t pull any codes as it was locked out but it was reproduced and shown to them the malfunction. There have been no warning lamps, messages, or other symptoms of problem prior to the failure besides 2 months ago, I was reversing slowly out of a parking spot at Maverick and it felt like something hit the back of my jeep. But no one had. Not sure if this has anything to do with the problem occurring now. Both very concerning. Miles at that time was 34056 and miles as this issue happening is 37000.
Mfg Campaign: 11546727
Recall Date: Sep 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2021 Jeep Compass The contact stated that while the vehicle was idle the engine was running, and the vehicle turned off independently. The contact restarted the vehicle and the vehicle returned to normal operation. The contact stated that occasionally, several attempts were needed to restart the vehicle. The vehicle was taken to the dealer who diagnosed that the steering module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Corrective Action:
The contact owns a 2021 Jeep Compass The contact stated that while the vehicle was idle the engine was running, and the vehicle turned off independently. The contact restarted the vehicle and the vehicle returned to normal operation. The contact stated that occasionally, several attempts were needed to restart the vehicle. The vehicle was taken to the dealer who diagnosed that the steering module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Additional Notes:
The contact owns a 2021 Jeep Compass The contact stated that while the vehicle was idle the engine was running, and the vehicle turned off independently. The contact restarted the vehicle and the vehicle returned to normal operation. The contact stated that occasionally, several attempts were needed to restart the vehicle. The vehicle was taken to the dealer who diagnosed that the steering module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Mfg Campaign: 11545980
Recall Date: Sep 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2021 Jeep Compass The contact stated that while the vehicle was idle the engine was running, and the vehicle turned off independently. The contact restarted the vehicle and the vehicle returned to normal operation. The contact stated that occasionally, several attempts were needed to restart the vehicle. The vehicle was taken to the dealer who diagnosed that the steering module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Corrective Action:
The contact owns a 2021 Jeep Compass The contact stated that while the vehicle was idle the engine was running, and the vehicle turned off independently. The contact restarted the vehicle and the vehicle returned to normal operation. The contact stated that occasionally, several attempts were needed to restart the vehicle. The vehicle was taken to the dealer who diagnosed that the steering module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Additional Notes:
The contact owns a 2021 Jeep Compass The contact stated that while the vehicle was idle the engine was running, and the vehicle turned off independently. The contact restarted the vehicle and the vehicle returned to normal operation. The contact stated that occasionally, several attempts were needed to restart the vehicle. The vehicle was taken to the dealer who diagnosed that the steering module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Mfg Campaign: 11545980
Recall Date: Sep 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Corrective Action:
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Additional Notes:
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Mfg Campaign: 11546098
Recall Date: Sep 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Corrective Action:
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Additional Notes:
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Mfg Campaign: 11546098
Recall Date: Sep 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Corrective Action:
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Additional Notes:
On multiple occasions my 2021 Jeep Compass will have a "Coolant Temperature to High," and then shut my car off. So far I have been able to turn it off and it comes back on. I have taken it to our local Jeep dealer and they basically said there is nothing they can do. The safety issue is that it has just stopped while I am in motion in the middle of traffic risking a collision from the sudden stop. The dealer had it for 3 days and was unable to recreate the problem or find any issues. My Jeep worked fine with no other issues. It has never missed a maintenance appointment and never caused other problems.
Mfg Campaign: 11546098
Recall Date: Sep 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Error message on dash "Coolant Temperature Too High" and vehicle shuts down. This is happening multiple times. Sometimes it happens multiple times in a week and won't do it for a couple months and then it starts to happen again. Sometimes the vehicle will self resolve after 5-10 seconds and let me keep driving, other times it will shut down and make me restart the vehicle. After restarting, the vehicle is fine as if nothing happened. This has happened going 5-10mph and has also happened driving down highways at 60mph. In some instances, this is happening when stopped and then turning into oncoming traffic and the vehicle stalls which may cause someone to crash into me. Thankfully it hasn't happened yet. After some internet research it appears an investigation was already opened on 2019-2020 jeep compass's for this same issue (PP 22-013).
Corrective Action:
Error message on dash "Coolant Temperature Too High" and vehicle shuts down. This is happening multiple times. Sometimes it happens multiple times in a week and won't do it for a couple months and then it starts to happen again. Sometimes the vehicle will self resolve after 5-10 seconds and let me keep driving, other times it will shut down and make me restart the vehicle. After restarting, the vehicle is fine as if nothing happened. This has happened going 5-10mph and has also happened driving down highways at 60mph. In some instances, this is happening when stopped and then turning into oncoming traffic and the vehicle stalls which may cause someone to crash into me. Thankfully it hasn't happened yet. After some internet research it appears an investigation was already opened on 2019-2020 jeep compass's for this same issue (PP 22-013).
Additional Notes:
Error message on dash "Coolant Temperature Too High" and vehicle shuts down. This is happening multiple times. Sometimes it happens multiple times in a week and won't do it for a couple months and then it starts to happen again. Sometimes the vehicle will self resolve after 5-10 seconds and let me keep driving, other times it will shut down and make me restart the vehicle. After restarting, the vehicle is fine as if nothing happened. This has happened going 5-10mph and has also happened driving down highways at 60mph. In some instances, this is happening when stopped and then turning into oncoming traffic and the vehicle stalls which may cause someone to crash into me. Thankfully it hasn't happened yet. After some internet research it appears an investigation was already opened on 2019-2020 jeep compass's for this same issue (PP 22-013).
Mfg Campaign: 11545252
Recall Date: Sep 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
A common problem, which mine has, is a growl in the rear end at around 30mph. In forums I have seen people get a software update to fix, but it just changes the problem to around 50mph. If I drive with the traction control button off, or put it into manual mode, the sound goes away. On the forums the only fix is to replace the entire rear end. It's done this since I got it at about 20,000 miles. There are also clunks in the front end. The steering rack is designed to not be serviced by the consumer and you cannot replace inner tie rod ends. I don't believe there's any other vehicle designed this way. You have to replace the whole rack. One way for the dealer to make sure you come back for service. The plastic sway bar links go out under 40,000 miles and result in sloppy steering that could be dangerous. Again, on the forum boards, people have been replacing with MOOG that are a quality product and not plastic. The parking brake engages for no reason while the vehicle is moving. The auto start/stop feature is dangerous and nearly got me into an accident, twice.
Corrective Action:
A common problem, which mine has, is a growl in the rear end at around 30mph. In forums I have seen people get a software update to fix, but it just changes the problem to around 50mph. If I drive with the traction control button off, or put it into manual mode, the sound goes away. On the forums the only fix is to replace the entire rear end. It's done this since I got it at about 20,000 miles. There are also clunks in the front end. The steering rack is designed to not be serviced by the consumer and you cannot replace inner tie rod ends. I don't believe there's any other vehicle designed this way. You have to replace the whole rack. One way for the dealer to make sure you come back for service. The plastic sway bar links go out under 40,000 miles and result in sloppy steering that could be dangerous. Again, on the forum boards, people have been replacing with MOOG that are a quality product and not plastic. The parking brake engages for no reason while the vehicle is moving. The auto start/stop feature is dangerous and nearly got me into an accident, twice.
Additional Notes:
A common problem, which mine has, is a growl in the rear end at around 30mph. In forums I have seen people get a software update to fix, but it just changes the problem to around 50mph. If I drive with the traction control button off, or put it into manual mode, the sound goes away. On the forums the only fix is to replace the entire rear end. It's done this since I got it at about 20,000 miles. There are also clunks in the front end. The steering rack is designed to not be serviced by the consumer and you cannot replace inner tie rod ends. I don't believe there's any other vehicle designed this way. You have to replace the whole rack. One way for the dealer to make sure you come back for service. The plastic sway bar links go out under 40,000 miles and result in sloppy steering that could be dangerous. Again, on the forum boards, people have been replacing with MOOG that are a quality product and not plastic. The parking brake engages for no reason while the vehicle is moving. The auto start/stop feature is dangerous and nearly got me into an accident, twice.
Mfg Campaign: 11543692
Recall Date: Sep 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Unconnect screen is faulty causing lines down the screen and causes the screen to go completely black. Issue has been noted by hundreds of other jeep owners available online and dating back to 2018. Vehicle is available for inspection upon request. This issue puts me and others at risk due to the possibility of loss of visual location on the screen while using navigation, poses possible distraction to the driver which can cause an accident involving other drivers. Problem confirmed by independent service center. Has not been inspected by insurance, manufacturer etc. There were no warning signs before distortion began. Started as 1 single line through the center of the screen and quickly progressed. Lime forst appeared in October 2022.
Corrective Action:
Unconnect screen is faulty causing lines down the screen and causes the screen to go completely black. Issue has been noted by hundreds of other jeep owners available online and dating back to 2018. Vehicle is available for inspection upon request. This issue puts me and others at risk due to the possibility of loss of visual location on the screen while using navigation, poses possible distraction to the driver which can cause an accident involving other drivers. Problem confirmed by independent service center. Has not been inspected by insurance, manufacturer etc. There were no warning signs before distortion began. Started as 1 single line through the center of the screen and quickly progressed. Lime forst appeared in October 2022.
Additional Notes:
Unconnect screen is faulty causing lines down the screen and causes the screen to go completely black. Issue has been noted by hundreds of other jeep owners available online and dating back to 2018. Vehicle is available for inspection upon request. This issue puts me and others at risk due to the possibility of loss of visual location on the screen while using navigation, poses possible distraction to the driver which can cause an accident involving other drivers. Problem confirmed by independent service center. Has not been inspected by insurance, manufacturer etc. There were no warning signs before distortion began. Started as 1 single line through the center of the screen and quickly progressed. Lime forst appeared in October 2022.
Mfg Campaign: 11537804
Recall Date: Aug 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unconnect screen is faulty causing lines down the screen and causes the screen to go completely black. Issue has been noted by hundreds of other jeep owners available online and dating back to 2018. Vehicle is available for inspection upon request. This issue puts me and others at risk due to the possibility of loss of visual location on the screen while using navigation, poses possible distraction to the driver which can cause an accident involving other drivers. Problem confirmed by independent service center. Has not been inspected by insurance, manufacturer etc. There were no warning signs before distortion began. Started as 1 single line through the center of the screen and quickly progressed. Lime forst appeared in October 2022.
Corrective Action:
Unconnect screen is faulty causing lines down the screen and causes the screen to go completely black. Issue has been noted by hundreds of other jeep owners available online and dating back to 2018. Vehicle is available for inspection upon request. This issue puts me and others at risk due to the possibility of loss of visual location on the screen while using navigation, poses possible distraction to the driver which can cause an accident involving other drivers. Problem confirmed by independent service center. Has not been inspected by insurance, manufacturer etc. There were no warning signs before distortion began. Started as 1 single line through the center of the screen and quickly progressed. Lime forst appeared in October 2022.
Additional Notes:
Unconnect screen is faulty causing lines down the screen and causes the screen to go completely black. Issue has been noted by hundreds of other jeep owners available online and dating back to 2018. Vehicle is available for inspection upon request. This issue puts me and others at risk due to the possibility of loss of visual location on the screen while using navigation, poses possible distraction to the driver which can cause an accident involving other drivers. Problem confirmed by independent service center. Has not been inspected by insurance, manufacturer etc. There were no warning signs before distortion began. Started as 1 single line through the center of the screen and quickly progressed. Lime forst appeared in October 2022.
Mfg Campaign: 11537804
Recall Date: Aug 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
I got t-boned and my airbags didn’t deploy and I smashed my head on the window
Corrective Action:
I got t-boned and my airbags didn’t deploy and I smashed my head on the window
Additional Notes:
I got t-boned and my airbags didn’t deploy and I smashed my head on the window
Mfg Campaign: 11536187
Recall Date: Aug 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear ended decelerating someone and the car went up in flames then blew up. We are not sure why this happened or what failed for this to happen. Had I not gotten out to check on the other vehicle I could have been seriously injured or worse and this has been looked at by our insurance company.
Corrective Action:
Rear ended decelerating someone and the car went up in flames then blew up. We are not sure why this happened or what failed for this to happen. Had I not gotten out to check on the other vehicle I could have been seriously injured or worse and this has been looked at by our insurance company.
Additional Notes:
Rear ended decelerating someone and the car went up in flames then blew up. We are not sure why this happened or what failed for this to happen. Had I not gotten out to check on the other vehicle I could have been seriously injured or worse and this has been looked at by our insurance company.
Mfg Campaign: 11526378
Recall Date: Jun 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When the vehicle is in fuel economy it turns off completely and I have to change the transmission to park to turn it back on. This happens when I stop at a light, at a stop, or just stop to wait for someone to cross the street. Both the dealer and the manufacturer are aware and have not been able to find the reason why this is happening to the vehicle. This situation has been occurring since 2021 and the alert appears in the bus cluster. It is a risk for my family to have a vehicle with this situation, since we could have an accident that could cause death.
Corrective Action:
When the vehicle is in fuel economy it turns off completely and I have to change the transmission to park to turn it back on. This happens when I stop at a light, at a stop, or just stop to wait for someone to cross the street. Both the dealer and the manufacturer are aware and have not been able to find the reason why this is happening to the vehicle. This situation has been occurring since 2021 and the alert appears in the bus cluster. It is a risk for my family to have a vehicle with this situation, since we could have an accident that could cause death.
Additional Notes:
When the vehicle is in fuel economy it turns off completely and I have to change the transmission to park to turn it back on. This happens when I stop at a light, at a stop, or just stop to wait for someone to cross the street. Both the dealer and the manufacturer are aware and have not been able to find the reason why this is happening to the vehicle. This situation has been occurring since 2021 and the alert appears in the bus cluster. It is a risk for my family to have a vehicle with this situation, since we could have an accident that could cause death.
Mfg Campaign: 11521849
Recall Date: May 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Jeep's engine decided to shut off at a red light. This jeep has the automatic shutoff for the engine when idling too long. I could not restart the engine. I blocked 2 lanes of traffic, and was unable to push the vehicle out of the way. I Tried restarting the engine several times. The accessories would come on, but the parking brake would NOT disengage and I had several issues trying to get the shifter into neutral to push the car out of an intersection. The fire department lucky was behind me after this happened, and helped me so did local police. 5 different people could not get the car to start or engage into neutral and disengage the parking brake to move the vehicle to a safe location. This was a rental so lucky I am not the owner of a failure of a jeep. This was an emergency situation while it was raining in traffic at an intersection. Police called a tow truck to tow the jeep out of the intersection because it was inoperable at this point. This is the strangest issue I have ever had with a vehicle and I am a automotive mechanic. Jeep had only 50,000 miles and no previous issues. Engine light was illuminated and I didn't have a scan tool with me (out of town). The vehicle was taken to a service shop requested by the rental company. We never knew the root cause. My advice if you have to spring for a jeep go for a bigger and better model. These and the patriots are the worst jeeps in terms of reliability.
Corrective Action:
The Jeep's engine decided to shut off at a red light. This jeep has the automatic shutoff for the engine when idling too long. I could not restart the engine. I blocked 2 lanes of traffic, and was unable to push the vehicle out of the way. I Tried restarting the engine several times. The accessories would come on, but the parking brake would NOT disengage and I had several issues trying to get the shifter into neutral to push the car out of an intersection. The fire department lucky was behind me after this happened, and helped me so did local police. 5 different people could not get the car to start or engage into neutral and disengage the parking brake to move the vehicle to a safe location. This was a rental so lucky I am not the owner of a failure of a jeep. This was an emergency situation while it was raining in traffic at an intersection. Police called a tow truck to tow the jeep out of the intersection because it was inoperable at this point. This is the strangest issue I have ever had with a vehicle and I am a automotive mechanic. Jeep had only 50,000 miles and no previous issues. Engine light was illuminated and I didn't have a scan tool with me (out of town). The vehicle was taken to a service shop requested by the rental company. We never knew the root cause. My advice if you have to spring for a jeep go for a bigger and better model. These and the patriots are the worst jeeps in terms of reliability.
Additional Notes:
The Jeep's engine decided to shut off at a red light. This jeep has the automatic shutoff for the engine when idling too long. I could not restart the engine. I blocked 2 lanes of traffic, and was unable to push the vehicle out of the way. I Tried restarting the engine several times. The accessories would come on, but the parking brake would NOT disengage and I had several issues trying to get the shifter into neutral to push the car out of an intersection. The fire department lucky was behind me after this happened, and helped me so did local police. 5 different people could not get the car to start or engage into neutral and disengage the parking brake to move the vehicle to a safe location. This was a rental so lucky I am not the owner of a failure of a jeep. This was an emergency situation while it was raining in traffic at an intersection. Police called a tow truck to tow the jeep out of the intersection because it was inoperable at this point. This is the strangest issue I have ever had with a vehicle and I am a automotive mechanic. Jeep had only 50,000 miles and no previous issues. Engine light was illuminated and I didn't have a scan tool with me (out of town). The vehicle was taken to a service shop requested by the rental company. We never knew the root cause. My advice if you have to spring for a jeep go for a bigger and better model. These and the patriots are the worst jeeps in terms of reliability.
Mfg Campaign: 11519150
Recall Date: Apr 26, 2023
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