Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500, 1500 Classic and Jeep Compass vehicles. The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W25
Recall Date: Apr 9, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
504 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I bought this vehicle as a CPO. After a few months the vehicle was intermittently having issues with the start stop being disabled when using the remote start. Subsequently the vehicle wouldn’t engage to start without being powered back down and restarted which would reset the start stop as well. Last week I went to remote start the vehicle and everything cycled through like it would start but never turned over. Now the start stop is just disengaged. From reading the various forums on this vehicle the start stop is a common problem with no resolve.
Corrective Action:
I bought this vehicle as a CPO. After a few months the vehicle was intermittently having issues with the start stop being disabled when using the remote start. Subsequently the vehicle wouldn’t engage to start without being powered back down and restarted which would reset the start stop as well. Last week I went to remote start the vehicle and everything cycled through like it would start but never turned over. Now the start stop is just disengaged. From reading the various forums on this vehicle the start stop is a common problem with no resolve.
Additional Notes:
I bought this vehicle as a CPO. After a few months the vehicle was intermittently having issues with the start stop being disabled when using the remote start. Subsequently the vehicle wouldn’t engage to start without being powered back down and restarted which would reset the start stop as well. Last week I went to remote start the vehicle and everything cycled through like it would start but never turned over. Now the start stop is just disengaged. From reading the various forums on this vehicle the start stop is a common problem with no resolve.
Mfg Campaign: 11566851
Recall Date: Jan 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Jeep Compass. The contact stated while driving approximately 45 MPH and slowing for traffic, the contact lightly depressed the brake pedal, and the vehicle almost came to a complete stop. The contact stated that he observed that the brake service warning light was illuminated. The contact stated that the failure was intermittent but was a recurring failure. Additionally, the contact stated that the parking brake had also stopped engaging and the "Service Electronic Parking Brake" illuminated and was constantly illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear calipers and actuators and the electronic parking brake system needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The failure mileage was 21,722.
Corrective Action:
The contact owns a 2019 Jeep Compass. The contact stated while driving approximately 45 MPH and slowing for traffic, the contact lightly depressed the brake pedal, and the vehicle almost came to a complete stop. The contact stated that he observed that the brake service warning light was illuminated. The contact stated that the failure was intermittent but was a recurring failure. Additionally, the contact stated that the parking brake had also stopped engaging and the "Service Electronic Parking Brake" illuminated and was constantly illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear calipers and actuators and the electronic parking brake system needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The failure mileage was 21,722.
Additional Notes:
The contact owns a 2019 Jeep Compass. The contact stated while driving approximately 45 MPH and slowing for traffic, the contact lightly depressed the brake pedal, and the vehicle almost came to a complete stop. The contact stated that he observed that the brake service warning light was illuminated. The contact stated that the failure was intermittent but was a recurring failure. Additionally, the contact stated that the parking brake had also stopped engaging and the "Service Electronic Parking Brake" illuminated and was constantly illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear calipers and actuators and the electronic parking brake system needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The failure mileage was 21,722.
Mfg Campaign: 11564933
Recall Date: Jan 11, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Compass. The contact stated while driving 40 MPH, the message that “Vehicle Will Shut down - Please Pull Over" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the auxiliary battery. The vehicle was repaired, but the failure reoccurred. The contact stated while driving at 40 MPH, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. No warning lights were illuminated. The vehicle was taken back to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 22,000.
Corrective Action:
The contact owns a 2019 Jeep Compass. The contact stated while driving 40 MPH, the message that “Vehicle Will Shut down - Please Pull Over" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the auxiliary battery. The vehicle was repaired, but the failure reoccurred. The contact stated while driving at 40 MPH, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. No warning lights were illuminated. The vehicle was taken back to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 22,000.
Additional Notes:
The contact owns a 2019 Jeep Compass. The contact stated while driving 40 MPH, the message that “Vehicle Will Shut down - Please Pull Over" was displayed. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the auxiliary battery. The vehicle was repaired, but the failure reoccurred. The contact stated while driving at 40 MPH, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. No warning lights were illuminated. The vehicle was taken back to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 22,000.
Mfg Campaign: 11564721
Recall Date: Jan 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Corrective Action:
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Additional Notes:
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Mfg Campaign: 11564001
Recall Date: Jan 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Corrective Action:
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Additional Notes:
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Mfg Campaign: 11564001
Recall Date: Jan 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Corrective Action:
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Additional Notes:
Complete vehicle shut down while driving. You can be driving and it shuts off on its own which is so dangerous almost caused A severe accident. Took to dealer prior nothing is wrong with any parts on my vehicle this is some malfunctioning with the design. I have a 2019 jeep compass Trailhawk. This is the 6th time doing this to me. After a few days it restarts with no issues.
Mfg Campaign: 11564001
Recall Date: Jan 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The "coolant temperature too high" error message has flashed three times, the first on 10/22/2023, the second on 12/19/2023 and the third on 12/22/2023. In one instance the "service parking brake" error message flashed as well. This instance was four days after the vehicle passed the state safety inspection and the dealer made no notes of needed repairs to the brake system. Thankfully in all instances, the vehicle was parked and not in motion which prevented the cause of a safety issue to myself or other drivers on the road. The first time this occurred was after the vehicle had been parked overnight and for most of the next day whereas the last two were after short drives. There are no stored messages in the gauge cluster and no DTC codes when checking with a code reader via the OBDII port. I also checked the coolant level after each instance and the level was good each time. No other warning lamps, messages or symptoms happened prior to this message. I have not had the vehicle diagnosed by the dealer or an independent mechanic. I have seen this issue reported multiple times on Jeep forums and in all cases, the issue was never reproduced and best efforts were used to fix the issue but FCA has not been able to provide one. I have read that batteries, sensors, etc. have been replaced but the issue still remains. I came here today to report this, knowing that there was an open investigation but found that the investigation was closed in 12/2023. I felt that I should report my instances anyway in hopes that if I do and others also come forward that the investigation may be reopened. While no crash, fire, injury or fatality have been reported yet, there is a strong possibility that any of these could occur.
Corrective Action:
The "coolant temperature too high" error message has flashed three times, the first on 10/22/2023, the second on 12/19/2023 and the third on 12/22/2023. In one instance the "service parking brake" error message flashed as well. This instance was four days after the vehicle passed the state safety inspection and the dealer made no notes of needed repairs to the brake system. Thankfully in all instances, the vehicle was parked and not in motion which prevented the cause of a safety issue to myself or other drivers on the road. The first time this occurred was after the vehicle had been parked overnight and for most of the next day whereas the last two were after short drives. There are no stored messages in the gauge cluster and no DTC codes when checking with a code reader via the OBDII port. I also checked the coolant level after each instance and the level was good each time. No other warning lamps, messages or symptoms happened prior to this message. I have not had the vehicle diagnosed by the dealer or an independent mechanic. I have seen this issue reported multiple times on Jeep forums and in all cases, the issue was never reproduced and best efforts were used to fix the issue but FCA has not been able to provide one. I have read that batteries, sensors, etc. have been replaced but the issue still remains. I came here today to report this, knowing that there was an open investigation but found that the investigation was closed in 12/2023. I felt that I should report my instances anyway in hopes that if I do and others also come forward that the investigation may be reopened. While no crash, fire, injury or fatality have been reported yet, there is a strong possibility that any of these could occur.
Additional Notes:
The "coolant temperature too high" error message has flashed three times, the first on 10/22/2023, the second on 12/19/2023 and the third on 12/22/2023. In one instance the "service parking brake" error message flashed as well. This instance was four days after the vehicle passed the state safety inspection and the dealer made no notes of needed repairs to the brake system. Thankfully in all instances, the vehicle was parked and not in motion which prevented the cause of a safety issue to myself or other drivers on the road. The first time this occurred was after the vehicle had been parked overnight and for most of the next day whereas the last two were after short drives. There are no stored messages in the gauge cluster and no DTC codes when checking with a code reader via the OBDII port. I also checked the coolant level after each instance and the level was good each time. No other warning lamps, messages or symptoms happened prior to this message. I have not had the vehicle diagnosed by the dealer or an independent mechanic. I have seen this issue reported multiple times on Jeep forums and in all cases, the issue was never reproduced and best efforts were used to fix the issue but FCA has not been able to provide one. I have read that batteries, sensors, etc. have been replaced but the issue still remains. I came here today to report this, knowing that there was an open investigation but found that the investigation was closed in 12/2023. I felt that I should report my instances anyway in hopes that if I do and others also come forward that the investigation may be reopened. While no crash, fire, injury or fatality have been reported yet, there is a strong possibility that any of these could occur.
Mfg Campaign: 11563482
Recall Date: Jan 4, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Corrective Action:
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Additional Notes:
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Mfg Campaign: 11563089
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Corrective Action:
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Additional Notes:
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Mfg Campaign: 11563089
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Corrective Action:
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Additional Notes:
My vehicle randomly stopped on the freeway one morning. I had no warning signs or lights on at the moment. This has occurred for the second time in the past few months. I took it to the dealership, and they acted strange as if they did not want to be held responsible for diagnosing the vehicle. I took it to another mechanic, and he stated that the car has a major electrical issue. This is something extremely dangerous, not only to myself but to other drivers around me.
Mfg Campaign: 11563089
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Car stalled out while idling at red light. Car had to be towed to dealer!!replaced battery !! Stalled again dealer said the cause was faulty door latches!! Car stalled again, had to be towed to dealer , kept for 5 days!! All codes cleared , incident never repeated!!!
Corrective Action:
Car stalled out while idling at red light. Car had to be towed to dealer!!replaced battery !! Stalled again dealer said the cause was faulty door latches!! Car stalled again, had to be towed to dealer , kept for 5 days!! All codes cleared , incident never repeated!!!
Additional Notes:
Car stalled out while idling at red light. Car had to be towed to dealer!!replaced battery !! Stalled again dealer said the cause was faulty door latches!! Car stalled again, had to be towed to dealer , kept for 5 days!! All codes cleared , incident never repeated!!!
Mfg Campaign: 11563192
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Took it for regular maintenance and was told both batteries needed to be replaced. Replaced them a month later car wouldn’t start, got it to start and completely shut off while going 60 mph.
Corrective Action:
Took it for regular maintenance and was told both batteries needed to be replaced. Replaced them a month later car wouldn’t start, got it to start and completely shut off while going 60 mph.
Additional Notes:
Took it for regular maintenance and was told both batteries needed to be replaced. Replaced them a month later car wouldn’t start, got it to start and completely shut off while going 60 mph.
Mfg Campaign: 11562795
Recall Date: Dec 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
First my screen started glitching then went black, then about a week later car kept saying start/stop unavailable, then car decided it didn't want to start (not even after being jumped) I haven't had my vehicle not even 3 years yet and I'm still making payments on it.. but why all of a sudden is ir not starting? All I hear is a click when I try to start it.
Corrective Action:
First my screen started glitching then went black, then about a week later car kept saying start/stop unavailable, then car decided it didn't want to start (not even after being jumped) I haven't had my vehicle not even 3 years yet and I'm still making payments on it.. but why all of a sudden is ir not starting? All I hear is a click when I try to start it.
Additional Notes:
First my screen started glitching then went black, then about a week later car kept saying start/stop unavailable, then car decided it didn't want to start (not even after being jumped) I haven't had my vehicle not even 3 years yet and I'm still making payments on it.. but why all of a sudden is ir not starting? All I hear is a click when I try to start it.
Mfg Campaign: 11562749
Recall Date: Dec 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
First my screen started glitching then went black, then about a week later car kept saying start/stop unavailable, then car decided it didn't want to start (not even after being jumped) I haven't had my vehicle not even 3 years yet and I'm still making payments on it.. but why all of a sudden is ir not starting? All I hear is a click when I try to start it.
Corrective Action:
First my screen started glitching then went black, then about a week later car kept saying start/stop unavailable, then car decided it didn't want to start (not even after being jumped) I haven't had my vehicle not even 3 years yet and I'm still making payments on it.. but why all of a sudden is ir not starting? All I hear is a click when I try to start it.
Additional Notes:
First my screen started glitching then went black, then about a week later car kept saying start/stop unavailable, then car decided it didn't want to start (not even after being jumped) I haven't had my vehicle not even 3 years yet and I'm still making payments on it.. but why all of a sudden is ir not starting? All I hear is a click when I try to start it.
Mfg Campaign: 11562749
Recall Date: Dec 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Car jerks/bucks violently when accelerating, to the point of being unable to control steering and slamming me into steering wheel. This has happened numerous, numerous times. Was towed to dealership, who claimed it was a loose battery cable, charged me, and said it was good to go. The very same day I picked it up, it continues to do this, every time I drive it. It also will die completely and not restart when in park idling. This has happened at least 20x, which was also attributed to the loose cable. However it continues to do the exact same thing as before the dealership "fixed" it. I drive in the middle of nowhere, 40 miles to work in the early morning hours, making this especially unsafe as I have been stranded on a country road alone several times, which is highly unsafe as a female. I cannot continue to drive this as it is right now as I dont know when it may just stop running or not start, or start bucking violently causing me to crash or become injured. I do have videos of this happening several times over the course of less than two hours. There has also been a couple warning lights that have come on randomly (Electronic Throttle Control Warning Light, Electronic Stability Control Active Warning Light, Service Stop/Start Warning Light) and a message (Dynamic Steering Torque). I just bought this used from a dealership July 25, 2023. It is only December 26, 2023. I dont feel safe driving this vehicle and have given the dealership an opportunity to address and fix whatever may be causing it, to no avail. I do not wish to keep this vehicle, nor do I feel safe trusting in the dealership to make it a safe vehicle for me to continue to drive.
Corrective Action:
Car jerks/bucks violently when accelerating, to the point of being unable to control steering and slamming me into steering wheel. This has happened numerous, numerous times. Was towed to dealership, who claimed it was a loose battery cable, charged me, and said it was good to go. The very same day I picked it up, it continues to do this, every time I drive it. It also will die completely and not restart when in park idling. This has happened at least 20x, which was also attributed to the loose cable. However it continues to do the exact same thing as before the dealership "fixed" it. I drive in the middle of nowhere, 40 miles to work in the early morning hours, making this especially unsafe as I have been stranded on a country road alone several times, which is highly unsafe as a female. I cannot continue to drive this as it is right now as I dont know when it may just stop running or not start, or start bucking violently causing me to crash or become injured. I do have videos of this happening several times over the course of less than two hours. There has also been a couple warning lights that have come on randomly (Electronic Throttle Control Warning Light, Electronic Stability Control Active Warning Light, Service Stop/Start Warning Light) and a message (Dynamic Steering Torque). I just bought this used from a dealership July 25, 2023. It is only December 26, 2023. I dont feel safe driving this vehicle and have given the dealership an opportunity to address and fix whatever may be causing it, to no avail. I do not wish to keep this vehicle, nor do I feel safe trusting in the dealership to make it a safe vehicle for me to continue to drive.
Additional Notes:
Car jerks/bucks violently when accelerating, to the point of being unable to control steering and slamming me into steering wheel. This has happened numerous, numerous times. Was towed to dealership, who claimed it was a loose battery cable, charged me, and said it was good to go. The very same day I picked it up, it continues to do this, every time I drive it. It also will die completely and not restart when in park idling. This has happened at least 20x, which was also attributed to the loose cable. However it continues to do the exact same thing as before the dealership "fixed" it. I drive in the middle of nowhere, 40 miles to work in the early morning hours, making this especially unsafe as I have been stranded on a country road alone several times, which is highly unsafe as a female. I cannot continue to drive this as it is right now as I dont know when it may just stop running or not start, or start bucking violently causing me to crash or become injured. I do have videos of this happening several times over the course of less than two hours. There has also been a couple warning lights that have come on randomly (Electronic Throttle Control Warning Light, Electronic Stability Control Active Warning Light, Service Stop/Start Warning Light) and a message (Dynamic Steering Torque). I just bought this used from a dealership July 25, 2023. It is only December 26, 2023. I dont feel safe driving this vehicle and have given the dealership an opportunity to address and fix whatever may be causing it, to no avail. I do not wish to keep this vehicle, nor do I feel safe trusting in the dealership to make it a safe vehicle for me to continue to drive.
Mfg Campaign: 11561883
Recall Date: Dec 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car jerks/bucks violently when accelerating, to the point of being unable to control steering and slamming me into steering wheel. This has happened numerous, numerous times. Was towed to dealership, who claimed it was a loose battery cable, charged me, and said it was good to go. The very same day I picked it up, it continues to do this, every time I drive it. It also will die completely and not restart when in park idling. This has happened at least 20x, which was also attributed to the loose cable. However it continues to do the exact same thing as before the dealership "fixed" it. I drive in the middle of nowhere, 40 miles to work in the early morning hours, making this especially unsafe as I have been stranded on a country road alone several times, which is highly unsafe as a female. I cannot continue to drive this as it is right now as I dont know when it may just stop running or not start, or start bucking violently causing me to crash or become injured. I do have videos of this happening several times over the course of less than two hours. There has also been a couple warning lights that have come on randomly (Electronic Throttle Control Warning Light, Electronic Stability Control Active Warning Light, Service Stop/Start Warning Light) and a message (Dynamic Steering Torque). I just bought this used from a dealership July 25, 2023. It is only December 26, 2023. I dont feel safe driving this vehicle and have given the dealership an opportunity to address and fix whatever may be causing it, to no avail. I do not wish to keep this vehicle, nor do I feel safe trusting in the dealership to make it a safe vehicle for me to continue to drive.
Corrective Action:
Car jerks/bucks violently when accelerating, to the point of being unable to control steering and slamming me into steering wheel. This has happened numerous, numerous times. Was towed to dealership, who claimed it was a loose battery cable, charged me, and said it was good to go. The very same day I picked it up, it continues to do this, every time I drive it. It also will die completely and not restart when in park idling. This has happened at least 20x, which was also attributed to the loose cable. However it continues to do the exact same thing as before the dealership "fixed" it. I drive in the middle of nowhere, 40 miles to work in the early morning hours, making this especially unsafe as I have been stranded on a country road alone several times, which is highly unsafe as a female. I cannot continue to drive this as it is right now as I dont know when it may just stop running or not start, or start bucking violently causing me to crash or become injured. I do have videos of this happening several times over the course of less than two hours. There has also been a couple warning lights that have come on randomly (Electronic Throttle Control Warning Light, Electronic Stability Control Active Warning Light, Service Stop/Start Warning Light) and a message (Dynamic Steering Torque). I just bought this used from a dealership July 25, 2023. It is only December 26, 2023. I dont feel safe driving this vehicle and have given the dealership an opportunity to address and fix whatever may be causing it, to no avail. I do not wish to keep this vehicle, nor do I feel safe trusting in the dealership to make it a safe vehicle for me to continue to drive.
Additional Notes:
Car jerks/bucks violently when accelerating, to the point of being unable to control steering and slamming me into steering wheel. This has happened numerous, numerous times. Was towed to dealership, who claimed it was a loose battery cable, charged me, and said it was good to go. The very same day I picked it up, it continues to do this, every time I drive it. It also will die completely and not restart when in park idling. This has happened at least 20x, which was also attributed to the loose cable. However it continues to do the exact same thing as before the dealership "fixed" it. I drive in the middle of nowhere, 40 miles to work in the early morning hours, making this especially unsafe as I have been stranded on a country road alone several times, which is highly unsafe as a female. I cannot continue to drive this as it is right now as I dont know when it may just stop running or not start, or start bucking violently causing me to crash or become injured. I do have videos of this happening several times over the course of less than two hours. There has also been a couple warning lights that have come on randomly (Electronic Throttle Control Warning Light, Electronic Stability Control Active Warning Light, Service Stop/Start Warning Light) and a message (Dynamic Steering Torque). I just bought this used from a dealership July 25, 2023. It is only December 26, 2023. I dont feel safe driving this vehicle and have given the dealership an opportunity to address and fix whatever may be causing it, to no avail. I do not wish to keep this vehicle, nor do I feel safe trusting in the dealership to make it a safe vehicle for me to continue to drive.
Mfg Campaign: 11561883
Recall Date: Dec 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WAS DRIVING ON THE HIGHWAY AND MY JEEP JUST CUT OFF AND WOULD NOT START BACK UP, IT LOCKED UP EVERYTHING. HAD TO GET IT TOWED TO THE DEALERSHIP AND THEY SAID THEY HAVE HEARD OF THESE PROBLEMS, THEY TESTED EVERYTHING OUT AND SAID IT WAS POSSIBLY THE BATTERY, GOT THE BATTERY REPLACED WITH A NEW ONE, ONE WEEK LATER IT DID THE SAME THING WHILE AT A STOP LIGHT AND COULD NOT GET IT TO START, TOWED TO DEALERSHIP AND THEY SAID THEY COULD NOT FIGURE OUT THE PROBLEM, AFTER A WHILE IT STARTED BACK UP. THIS IS VERY UNSAFE EXPECIALLY WHEN I HAVE A ONE YR OLD CHILD THAT IS IN THE CAR WITH ME, HOW CAN I FEEL SAFE IN A CAR THAT IS GOING TO STOP SUDDENLY WHILE DRIVING IN TRAFFIC OR ON A HIGHWAY. NOONE SEEMS TO KNOW THE PROBLEM TO GET THIS FIXED SO I CAN DRIVE MY CAR SAFELY ON THE ROADS. VERY SCARY.
Corrective Action:
WAS DRIVING ON THE HIGHWAY AND MY JEEP JUST CUT OFF AND WOULD NOT START BACK UP, IT LOCKED UP EVERYTHING. HAD TO GET IT TOWED TO THE DEALERSHIP AND THEY SAID THEY HAVE HEARD OF THESE PROBLEMS, THEY TESTED EVERYTHING OUT AND SAID IT WAS POSSIBLY THE BATTERY, GOT THE BATTERY REPLACED WITH A NEW ONE, ONE WEEK LATER IT DID THE SAME THING WHILE AT A STOP LIGHT AND COULD NOT GET IT TO START, TOWED TO DEALERSHIP AND THEY SAID THEY COULD NOT FIGURE OUT THE PROBLEM, AFTER A WHILE IT STARTED BACK UP. THIS IS VERY UNSAFE EXPECIALLY WHEN I HAVE A ONE YR OLD CHILD THAT IS IN THE CAR WITH ME, HOW CAN I FEEL SAFE IN A CAR THAT IS GOING TO STOP SUDDENLY WHILE DRIVING IN TRAFFIC OR ON A HIGHWAY. NOONE SEEMS TO KNOW THE PROBLEM TO GET THIS FIXED SO I CAN DRIVE MY CAR SAFELY ON THE ROADS. VERY SCARY.
Additional Notes:
WAS DRIVING ON THE HIGHWAY AND MY JEEP JUST CUT OFF AND WOULD NOT START BACK UP, IT LOCKED UP EVERYTHING. HAD TO GET IT TOWED TO THE DEALERSHIP AND THEY SAID THEY HAVE HEARD OF THESE PROBLEMS, THEY TESTED EVERYTHING OUT AND SAID IT WAS POSSIBLY THE BATTERY, GOT THE BATTERY REPLACED WITH A NEW ONE, ONE WEEK LATER IT DID THE SAME THING WHILE AT A STOP LIGHT AND COULD NOT GET IT TO START, TOWED TO DEALERSHIP AND THEY SAID THEY COULD NOT FIGURE OUT THE PROBLEM, AFTER A WHILE IT STARTED BACK UP. THIS IS VERY UNSAFE EXPECIALLY WHEN I HAVE A ONE YR OLD CHILD THAT IS IN THE CAR WITH ME, HOW CAN I FEEL SAFE IN A CAR THAT IS GOING TO STOP SUDDENLY WHILE DRIVING IN TRAFFIC OR ON A HIGHWAY. NOONE SEEMS TO KNOW THE PROBLEM TO GET THIS FIXED SO I CAN DRIVE MY CAR SAFELY ON THE ROADS. VERY SCARY.
Mfg Campaign: 11560866
Recall Date: Dec 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
As I was exiting one interstate and merging onto another one the engine stalled. A message displayed telling me the cruise had shut off (my cruise was on but not in use when the engine stalled). This is the second time this has happened - both on the highway.
Corrective Action:
As I was exiting one interstate and merging onto another one the engine stalled. A message displayed telling me the cruise had shut off (my cruise was on but not in use when the engine stalled). This is the second time this has happened - both on the highway.
Additional Notes:
As I was exiting one interstate and merging onto another one the engine stalled. A message displayed telling me the cruise had shut off (my cruise was on but not in use when the engine stalled). This is the second time this has happened - both on the highway.
Mfg Campaign: 11560343
Recall Date: Dec 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING:RACK AND PINION
Potential Consequences:
The contact owns a 2019 Jeep Compass. The contact stated that the check engine warning light was illuminated and there was a thumping sound coming from the front-end of the vehicle. The vehicle was taken to the dealer who replaced the auxiliary battery which reset the check engine warning light. The thumping noise coming from the front-end of the vehicle persisted. The vehicle was taken to another dealer who determined that the rack-n-pinon failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,000.
Corrective Action:
The contact owns a 2019 Jeep Compass. The contact stated that the check engine warning light was illuminated and there was a thumping sound coming from the front-end of the vehicle. The vehicle was taken to the dealer who replaced the auxiliary battery which reset the check engine warning light. The thumping noise coming from the front-end of the vehicle persisted. The vehicle was taken to another dealer who determined that the rack-n-pinon failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,000.
Additional Notes:
The contact owns a 2019 Jeep Compass. The contact stated that the check engine warning light was illuminated and there was a thumping sound coming from the front-end of the vehicle. The vehicle was taken to the dealer who replaced the auxiliary battery which reset the check engine warning light. The thumping noise coming from the front-end of the vehicle persisted. The vehicle was taken to another dealer who determined that the rack-n-pinon failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,000.
Mfg Campaign: 11557497
Recall Date: Nov 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2019 Jeep Compass. The contact stated that the check engine warning light was illuminated and there was a thumping sound coming from the front-end of the vehicle. The vehicle was taken to the dealer who replaced the auxiliary battery which reset the check engine warning light. The thumping noise coming from the front-end of the vehicle persisted. The vehicle was taken to another dealer who determined that the rack-n-pinon failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,000.
Corrective Action:
The contact owns a 2019 Jeep Compass. The contact stated that the check engine warning light was illuminated and there was a thumping sound coming from the front-end of the vehicle. The vehicle was taken to the dealer who replaced the auxiliary battery which reset the check engine warning light. The thumping noise coming from the front-end of the vehicle persisted. The vehicle was taken to another dealer who determined that the rack-n-pinon failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,000.
Additional Notes:
The contact owns a 2019 Jeep Compass. The contact stated that the check engine warning light was illuminated and there was a thumping sound coming from the front-end of the vehicle. The vehicle was taken to the dealer who replaced the auxiliary battery which reset the check engine warning light. The thumping noise coming from the front-end of the vehicle persisted. The vehicle was taken to another dealer who determined that the rack-n-pinon failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,000.
Mfg Campaign: 11557497
Recall Date: Nov 29, 2023
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