Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500, 1500 Classic and Jeep Compass vehicles. The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W25
Recall Date: Apr 9, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
504 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
Corrective Action:
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
Additional Notes:
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
Mfg Campaign: 11233474
Recall Date: Jul 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
Corrective Action:
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
Additional Notes:
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
Mfg Campaign: 11233474
Recall Date: Jul 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
Corrective Action:
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
Additional Notes:
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
Mfg Campaign: 11233474
Recall Date: Jul 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
CAR WON'T GO AFTER STOPPING WHEN FOOT IS OFF BREAK
Corrective Action:
CAR WON'T GO AFTER STOPPING WHEN FOOT IS OFF BREAK
Additional Notes:
CAR WON'T GO AFTER STOPPING WHEN FOOT IS OFF BREAK
Mfg Campaign: 11232494
Recall Date: Jul 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WON'T GO AFTER STOPPING WHEN FOOT IS OFF BREAK
Corrective Action:
CAR WON'T GO AFTER STOPPING WHEN FOOT IS OFF BREAK
Additional Notes:
CAR WON'T GO AFTER STOPPING WHEN FOOT IS OFF BREAK
Mfg Campaign: 11232494
Recall Date: Jul 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR WON'T GO AFTER STOPPING WHEN FOOT IS OFF BREAK
Corrective Action:
CAR WON'T GO AFTER STOPPING WHEN FOOT IS OFF BREAK
Additional Notes:
CAR WON'T GO AFTER STOPPING WHEN FOOT IS OFF BREAK
Mfg Campaign: 11232494
Recall Date: Jul 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AFTER GETTING OFF OF THE HIGHWAY AND COMING TO A STOP AT THE LIGHT, I WENT TO TURN AND MY CAR STALLED OUT AS I WAS TURNING. I WAS ON A ONE LANE OVERPASS WITH NO WAY TO PULL OVER. IT WOULDN'T EVEN REGISTER THAT I WAS TRYING TO TURN OFF MY VEHICLE FOR A MINUTE. I WAS FINALLY ABLE TO RESTART MY CAR AND KEEP DRIVING.
Corrective Action:
AFTER GETTING OFF OF THE HIGHWAY AND COMING TO A STOP AT THE LIGHT, I WENT TO TURN AND MY CAR STALLED OUT AS I WAS TURNING. I WAS ON A ONE LANE OVERPASS WITH NO WAY TO PULL OVER. IT WOULDN'T EVEN REGISTER THAT I WAS TRYING TO TURN OFF MY VEHICLE FOR A MINUTE. I WAS FINALLY ABLE TO RESTART MY CAR AND KEEP DRIVING.
Additional Notes:
AFTER GETTING OFF OF THE HIGHWAY AND COMING TO A STOP AT THE LIGHT, I WENT TO TURN AND MY CAR STALLED OUT AS I WAS TURNING. I WAS ON A ONE LANE OVERPASS WITH NO WAY TO PULL OVER. IT WOULDN'T EVEN REGISTER THAT I WAS TRYING TO TURN OFF MY VEHICLE FOR A MINUTE. I WAS FINALLY ABLE TO RESTART MY CAR AND KEEP DRIVING.
Mfg Campaign: 11228624
Recall Date: Jul 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AFTER GETTING OFF OF THE HIGHWAY AND COMING TO A STOP AT THE LIGHT, I WENT TO TURN AND MY CAR STALLED OUT AS I WAS TURNING. I WAS ON A ONE LANE OVERPASS WITH NO WAY TO PULL OVER. IT WOULDN'T EVEN REGISTER THAT I WAS TRYING TO TURN OFF MY VEHICLE FOR A MINUTE. I WAS FINALLY ABLE TO RESTART MY CAR AND KEEP DRIVING.
Corrective Action:
AFTER GETTING OFF OF THE HIGHWAY AND COMING TO A STOP AT THE LIGHT, I WENT TO TURN AND MY CAR STALLED OUT AS I WAS TURNING. I WAS ON A ONE LANE OVERPASS WITH NO WAY TO PULL OVER. IT WOULDN'T EVEN REGISTER THAT I WAS TRYING TO TURN OFF MY VEHICLE FOR A MINUTE. I WAS FINALLY ABLE TO RESTART MY CAR AND KEEP DRIVING.
Additional Notes:
AFTER GETTING OFF OF THE HIGHWAY AND COMING TO A STOP AT THE LIGHT, I WENT TO TURN AND MY CAR STALLED OUT AS I WAS TURNING. I WAS ON A ONE LANE OVERPASS WITH NO WAY TO PULL OVER. IT WOULDN'T EVEN REGISTER THAT I WAS TRYING TO TURN OFF MY VEHICLE FOR A MINUTE. I WAS FINALLY ABLE TO RESTART MY CAR AND KEEP DRIVING.
Mfg Campaign: 11228624
Recall Date: Jul 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
AFTER GETTING OFF OF THE HIGHWAY AND COMING TO A STOP AT THE LIGHT, I WENT TO TURN AND MY CAR STALLED OUT AS I WAS TURNING. I WAS ON A ONE LANE OVERPASS WITH NO WAY TO PULL OVER. IT WOULDN'T EVEN REGISTER THAT I WAS TRYING TO TURN OFF MY VEHICLE FOR A MINUTE. I WAS FINALLY ABLE TO RESTART MY CAR AND KEEP DRIVING.
Corrective Action:
AFTER GETTING OFF OF THE HIGHWAY AND COMING TO A STOP AT THE LIGHT, I WENT TO TURN AND MY CAR STALLED OUT AS I WAS TURNING. I WAS ON A ONE LANE OVERPASS WITH NO WAY TO PULL OVER. IT WOULDN'T EVEN REGISTER THAT I WAS TRYING TO TURN OFF MY VEHICLE FOR A MINUTE. I WAS FINALLY ABLE TO RESTART MY CAR AND KEEP DRIVING.
Additional Notes:
AFTER GETTING OFF OF THE HIGHWAY AND COMING TO A STOP AT THE LIGHT, I WENT TO TURN AND MY CAR STALLED OUT AS I WAS TURNING. I WAS ON A ONE LANE OVERPASS WITH NO WAY TO PULL OVER. IT WOULDN'T EVEN REGISTER THAT I WAS TRYING TO TURN OFF MY VEHICLE FOR A MINUTE. I WAS FINALLY ABLE TO RESTART MY CAR AND KEEP DRIVING.
Mfg Campaign: 11228624
Recall Date: Jul 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE WINDSHIELD WIPER CAME OFF DURING A STORM THE DAY I BOUGHT THE VEHICLE. 3 OR 4 WEEKS LATER THE FRONT BUMPER POPPED OFF UNDER THE PASSENGER HEADLIGHT WHILE DRIVING DOWN THE INTERSTATE. LOCAL DEALERSHIP TOLD ME THE VEHICLE WAS NOT ASSEMBLED PROPERLY AT THE FACTORY.
Corrective Action:
THE WINDSHIELD WIPER CAME OFF DURING A STORM THE DAY I BOUGHT THE VEHICLE. 3 OR 4 WEEKS LATER THE FRONT BUMPER POPPED OFF UNDER THE PASSENGER HEADLIGHT WHILE DRIVING DOWN THE INTERSTATE. LOCAL DEALERSHIP TOLD ME THE VEHICLE WAS NOT ASSEMBLED PROPERLY AT THE FACTORY.
Additional Notes:
THE WINDSHIELD WIPER CAME OFF DURING A STORM THE DAY I BOUGHT THE VEHICLE. 3 OR 4 WEEKS LATER THE FRONT BUMPER POPPED OFF UNDER THE PASSENGER HEADLIGHT WHILE DRIVING DOWN THE INTERSTATE. LOCAL DEALERSHIP TOLD ME THE VEHICLE WAS NOT ASSEMBLED PROPERLY AT THE FACTORY.
Mfg Campaign: 11223112
Recall Date: Jun 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD WIPER CAME OFF DURING A STORM THE DAY I BOUGHT THE VEHICLE. 3 OR 4 WEEKS LATER THE FRONT BUMPER POPPED OFF UNDER THE PASSENGER HEADLIGHT WHILE DRIVING DOWN THE INTERSTATE. LOCAL DEALERSHIP TOLD ME THE VEHICLE WAS NOT ASSEMBLED PROPERLY AT THE FACTORY.
Corrective Action:
THE WINDSHIELD WIPER CAME OFF DURING A STORM THE DAY I BOUGHT THE VEHICLE. 3 OR 4 WEEKS LATER THE FRONT BUMPER POPPED OFF UNDER THE PASSENGER HEADLIGHT WHILE DRIVING DOWN THE INTERSTATE. LOCAL DEALERSHIP TOLD ME THE VEHICLE WAS NOT ASSEMBLED PROPERLY AT THE FACTORY.
Additional Notes:
THE WINDSHIELD WIPER CAME OFF DURING A STORM THE DAY I BOUGHT THE VEHICLE. 3 OR 4 WEEKS LATER THE FRONT BUMPER POPPED OFF UNDER THE PASSENGER HEADLIGHT WHILE DRIVING DOWN THE INTERSTATE. LOCAL DEALERSHIP TOLD ME THE VEHICLE WAS NOT ASSEMBLED PROPERLY AT THE FACTORY.
Mfg Campaign: 11223112
Recall Date: Jun 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WILL NOT START. 1ST TIME WAS THE DAY I PURCHASED THE CAR WITH ONLY 41 MILES ON IT . I HAD IT PARKED AT MY HOME AND ENTERED THE VEHICLE TO GO SOMEWHERE WHEN I PUSHED THE START BUTTON THE RADIO AND AC CAME ON AND THE SCREEN SAID ON HOWEVER IT WOULD NOT TURN OVER. DON JACKSON CAME AND PICKED THE VEHICLE UP WHICH AT THAT TIME IT CRANKED UP WITH NO PROBLEM. THEY HAD MY CAR ALL DAY. 5 DAYS LATER THE CAR DID SAME THING NOW DON JACKSON HAS THE VEHICLE AGAIN. THE CAR HAS 88 MILES ON IT AND I HAD IT FOR 7 DAYS IN WHICH 3 OF THOSE DAYS THE DEALER HAVE IT AND CAN'T FIND THE PROBLEM
Corrective Action:
VEHICLE WILL NOT START. 1ST TIME WAS THE DAY I PURCHASED THE CAR WITH ONLY 41 MILES ON IT . I HAD IT PARKED AT MY HOME AND ENTERED THE VEHICLE TO GO SOMEWHERE WHEN I PUSHED THE START BUTTON THE RADIO AND AC CAME ON AND THE SCREEN SAID ON HOWEVER IT WOULD NOT TURN OVER. DON JACKSON CAME AND PICKED THE VEHICLE UP WHICH AT THAT TIME IT CRANKED UP WITH NO PROBLEM. THEY HAD MY CAR ALL DAY. 5 DAYS LATER THE CAR DID SAME THING NOW DON JACKSON HAS THE VEHICLE AGAIN. THE CAR HAS 88 MILES ON IT AND I HAD IT FOR 7 DAYS IN WHICH 3 OF THOSE DAYS THE DEALER HAVE IT AND CAN'T FIND THE PROBLEM
Additional Notes:
VEHICLE WILL NOT START. 1ST TIME WAS THE DAY I PURCHASED THE CAR WITH ONLY 41 MILES ON IT . I HAD IT PARKED AT MY HOME AND ENTERED THE VEHICLE TO GO SOMEWHERE WHEN I PUSHED THE START BUTTON THE RADIO AND AC CAME ON AND THE SCREEN SAID ON HOWEVER IT WOULD NOT TURN OVER. DON JACKSON CAME AND PICKED THE VEHICLE UP WHICH AT THAT TIME IT CRANKED UP WITH NO PROBLEM. THEY HAD MY CAR ALL DAY. 5 DAYS LATER THE CAR DID SAME THING NOW DON JACKSON HAS THE VEHICLE AGAIN. THE CAR HAS 88 MILES ON IT AND I HAD IT FOR 7 DAYS IN WHICH 3 OF THOSE DAYS THE DEALER HAVE IT AND CAN'T FIND THE PROBLEM
Mfg Campaign: 11218933
Recall Date: Jun 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR LOSSES ALL ELECTRICAL, WONT START. NOT A BATTERY PROBLEM. HAS HAPPENED 4 TIMES SINCE I BOUGHT THE CAR 2 MONTHS AGO.
Corrective Action:
CAR LOSSES ALL ELECTRICAL, WONT START. NOT A BATTERY PROBLEM. HAS HAPPENED 4 TIMES SINCE I BOUGHT THE CAR 2 MONTHS AGO.
Additional Notes:
CAR LOSSES ALL ELECTRICAL, WONT START. NOT A BATTERY PROBLEM. HAS HAPPENED 4 TIMES SINCE I BOUGHT THE CAR 2 MONTHS AGO.
Mfg Campaign: 11208474
Recall Date: May 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR LOSSES ALL ELECTRICAL, WONT START. NOT A BATTERY PROBLEM. HAS HAPPENED 4 TIMES SINCE I BOUGHT THE CAR 2 MONTHS AGO.
Corrective Action:
CAR LOSSES ALL ELECTRICAL, WONT START. NOT A BATTERY PROBLEM. HAS HAPPENED 4 TIMES SINCE I BOUGHT THE CAR 2 MONTHS AGO.
Additional Notes:
CAR LOSSES ALL ELECTRICAL, WONT START. NOT A BATTERY PROBLEM. HAS HAPPENED 4 TIMES SINCE I BOUGHT THE CAR 2 MONTHS AGO.
Mfg Campaign: 11208474
Recall Date: May 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP COMPASS. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUTE 46 CHRYSLER JEEP DODGE (1655 US-46, LITTLE FALLS, NJ 07424) WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,038.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP COMPASS. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUTE 46 CHRYSLER JEEP DODGE (1655 US-46, LITTLE FALLS, NJ 07424) WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,038.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP COMPASS. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROUTE 46 CHRYSLER JEEP DODGE (1655 US-46, LITTLE FALLS, NJ 07424) WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,038.
Mfg Campaign: 11207970
Recall Date: May 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT COMES ON AND CAR WILL NOT CRANK; EVERYTHING ELSE WORKS. LET CAR SIT AND IT FINALLY STARTS. DEALERSHIP SAYS NO CODES SHOW UP. HAPPENED 5 TIMES SINCE CAR WAS PURCHASED 12/24/19.
Corrective Action:
CHECK ENGINE LIGHT COMES ON AND CAR WILL NOT CRANK; EVERYTHING ELSE WORKS. LET CAR SIT AND IT FINALLY STARTS. DEALERSHIP SAYS NO CODES SHOW UP. HAPPENED 5 TIMES SINCE CAR WAS PURCHASED 12/24/19.
Additional Notes:
CHECK ENGINE LIGHT COMES ON AND CAR WILL NOT CRANK; EVERYTHING ELSE WORKS. LET CAR SIT AND IT FINALLY STARTS. DEALERSHIP SAYS NO CODES SHOW UP. HAPPENED 5 TIMES SINCE CAR WAS PURCHASED 12/24/19.
Mfg Campaign: 11206198
Recall Date: May 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
LEASED A BRAND NEW CAR ON 3/23/19. THE SAME DAY THE CAR MADE WEIRD NOISES, INFORMED DEALERSHIP BROUGHT IT BACK 2 DAYS LATER AND I WAS INFORMED AFTER NOT HAVING THE CAR FOR ALMOST 3 WEEKS THAT THE ENTIRE BRAKE SYSTEM ENDED UP BEING REPLACED. WENT ON 5/6 TO PICK UP CAR AFTER IT WAS REPAIRED AND BROKE DOWN AGAIN, AND CAR BROKE DOWN IN THE PARKING LOT OF DEALERSHIP. THE CAR WAS IN DRIVE WHEN EMERGENCY BRAKE AND ENGINE FAILED ON A SUBURBAN SIDE STREET. FULL DESCRIPTION IS IN DOCUMENT BELOW
Corrective Action:
LEASED A BRAND NEW CAR ON 3/23/19. THE SAME DAY THE CAR MADE WEIRD NOISES, INFORMED DEALERSHIP BROUGHT IT BACK 2 DAYS LATER AND I WAS INFORMED AFTER NOT HAVING THE CAR FOR ALMOST 3 WEEKS THAT THE ENTIRE BRAKE SYSTEM ENDED UP BEING REPLACED. WENT ON 5/6 TO PICK UP CAR AFTER IT WAS REPAIRED AND BROKE DOWN AGAIN, AND CAR BROKE DOWN IN THE PARKING LOT OF DEALERSHIP. THE CAR WAS IN DRIVE WHEN EMERGENCY BRAKE AND ENGINE FAILED ON A SUBURBAN SIDE STREET. FULL DESCRIPTION IS IN DOCUMENT BELOW
Additional Notes:
LEASED A BRAND NEW CAR ON 3/23/19. THE SAME DAY THE CAR MADE WEIRD NOISES, INFORMED DEALERSHIP BROUGHT IT BACK 2 DAYS LATER AND I WAS INFORMED AFTER NOT HAVING THE CAR FOR ALMOST 3 WEEKS THAT THE ENTIRE BRAKE SYSTEM ENDED UP BEING REPLACED. WENT ON 5/6 TO PICK UP CAR AFTER IT WAS REPAIRED AND BROKE DOWN AGAIN, AND CAR BROKE DOWN IN THE PARKING LOT OF DEALERSHIP. THE CAR WAS IN DRIVE WHEN EMERGENCY BRAKE AND ENGINE FAILED ON A SUBURBAN SIDE STREET. FULL DESCRIPTION IS IN DOCUMENT BELOW
Mfg Campaign: 11206275
Recall Date: May 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE START/STOP SYSTEM FAILED AT A STOP SIGN AND MY CAR STALLED AND I COULDN'T GET THE CAR MOVING UNTIL I TURNED OFF THE AUTOMATIC STOP/START SYSTEM. THE START/STOP ICON APPEARED WITH AN EXCLAMATION POINT WITH THE WORDS "STOP/START SYSTEM FAILURE" ON THE DASH. MY CAR IS A MONTH OLD.
Corrective Action:
THE START/STOP SYSTEM FAILED AT A STOP SIGN AND MY CAR STALLED AND I COULDN'T GET THE CAR MOVING UNTIL I TURNED OFF THE AUTOMATIC STOP/START SYSTEM. THE START/STOP ICON APPEARED WITH AN EXCLAMATION POINT WITH THE WORDS "STOP/START SYSTEM FAILURE" ON THE DASH. MY CAR IS A MONTH OLD.
Additional Notes:
THE START/STOP SYSTEM FAILED AT A STOP SIGN AND MY CAR STALLED AND I COULDN'T GET THE CAR MOVING UNTIL I TURNED OFF THE AUTOMATIC STOP/START SYSTEM. THE START/STOP ICON APPEARED WITH AN EXCLAMATION POINT WITH THE WORDS "STOP/START SYSTEM FAILURE" ON THE DASH. MY CAR IS A MONTH OLD.
Mfg Campaign: 11204957
Recall Date: May 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT A 2019 JEEP COMPASS LIMITED 5 DAYS AGO ALL SEEMED WELL AT FIRST THEN ON THE FIFTH DAY I WENT ON MY LUNCH BREAK AND CAR WOULD NOT TURN ON. TRIED LOCKING, UNLOCKING, PUSHING THE START BUTTON REPEATEDLY. AFTER ABOUT 20 MINUTES CAR STARTED ON THE WAY TO MY DESTINATION THE CAR STALLED AND WOULD NOT TURN ON AND AFTER A FEW MINUTES FINALLY RESTARTED. AT THE DESTINATION CAR AGAIN WOULD NOT TURN ON AFTER BEING STATIONARY.
Corrective Action:
I BOUGHT A 2019 JEEP COMPASS LIMITED 5 DAYS AGO ALL SEEMED WELL AT FIRST THEN ON THE FIFTH DAY I WENT ON MY LUNCH BREAK AND CAR WOULD NOT TURN ON. TRIED LOCKING, UNLOCKING, PUSHING THE START BUTTON REPEATEDLY. AFTER ABOUT 20 MINUTES CAR STARTED ON THE WAY TO MY DESTINATION THE CAR STALLED AND WOULD NOT TURN ON AND AFTER A FEW MINUTES FINALLY RESTARTED. AT THE DESTINATION CAR AGAIN WOULD NOT TURN ON AFTER BEING STATIONARY.
Additional Notes:
I BOUGHT A 2019 JEEP COMPASS LIMITED 5 DAYS AGO ALL SEEMED WELL AT FIRST THEN ON THE FIFTH DAY I WENT ON MY LUNCH BREAK AND CAR WOULD NOT TURN ON. TRIED LOCKING, UNLOCKING, PUSHING THE START BUTTON REPEATEDLY. AFTER ABOUT 20 MINUTES CAR STARTED ON THE WAY TO MY DESTINATION THE CAR STALLED AND WOULD NOT TURN ON AND AFTER A FEW MINUTES FINALLY RESTARTED. AT THE DESTINATION CAR AGAIN WOULD NOT TURN ON AFTER BEING STATIONARY.
Mfg Campaign: 11204568
Recall Date: Apr 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I BOUGHT A 2019 JEEP COMPASS LIMITED 5 DAYS AGO ALL SEEMED WELL AT FIRST THEN ON THE FIFTH DAY I WENT ON MY LUNCH BREAK AND CAR WOULD NOT TURN ON. TRIED LOCKING, UNLOCKING, PUSHING THE START BUTTON REPEATEDLY. AFTER ABOUT 20 MINUTES CAR STARTED ON THE WAY TO MY DESTINATION THE CAR STALLED AND WOULD NOT TURN ON AND AFTER A FEW MINUTES FINALLY RESTARTED. AT THE DESTINATION CAR AGAIN WOULD NOT TURN ON AFTER BEING STATIONARY.
Corrective Action:
I BOUGHT A 2019 JEEP COMPASS LIMITED 5 DAYS AGO ALL SEEMED WELL AT FIRST THEN ON THE FIFTH DAY I WENT ON MY LUNCH BREAK AND CAR WOULD NOT TURN ON. TRIED LOCKING, UNLOCKING, PUSHING THE START BUTTON REPEATEDLY. AFTER ABOUT 20 MINUTES CAR STARTED ON THE WAY TO MY DESTINATION THE CAR STALLED AND WOULD NOT TURN ON AND AFTER A FEW MINUTES FINALLY RESTARTED. AT THE DESTINATION CAR AGAIN WOULD NOT TURN ON AFTER BEING STATIONARY.
Additional Notes:
I BOUGHT A 2019 JEEP COMPASS LIMITED 5 DAYS AGO ALL SEEMED WELL AT FIRST THEN ON THE FIFTH DAY I WENT ON MY LUNCH BREAK AND CAR WOULD NOT TURN ON. TRIED LOCKING, UNLOCKING, PUSHING THE START BUTTON REPEATEDLY. AFTER ABOUT 20 MINUTES CAR STARTED ON THE WAY TO MY DESTINATION THE CAR STALLED AND WOULD NOT TURN ON AND AFTER A FEW MINUTES FINALLY RESTARTED. AT THE DESTINATION CAR AGAIN WOULD NOT TURN ON AFTER BEING STATIONARY.
Mfg Campaign: 11204568
Recall Date: Apr 29, 2019
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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