Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500, 1500 Classic and Jeep Compass vehicles. The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W25
Recall Date: Apr 9, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Consumer Complaints
504 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON THREE SEPARATE OCCASIONS WHILE COMING TO A STOP THE BRAKES STARTED TO PULSATE, ONCE STOPPED THE CAR STALLED AND ENGAGED THE PARKING BRAKE ALL BY ITSELF AND WOULD NOT ACCELERATE OR GO INTO PARK OR TURN OFF, FOR 7 MINUTES WHILE IN THE MIDDLE OF AN INTERSECTION. ALSO, SCREEN DISPLAY JUMPS BETWEEN APPS ON ITS OWN AND WON'T ALLOW ME TO CHANGE OR TOUCH ANYTHING ON THE SCREEN, GLITCHES AND HOLDS TWO APPS AT ONCE FOR EXTENDED PERIODS OF TIME.
Corrective Action:
ON THREE SEPARATE OCCASIONS WHILE COMING TO A STOP THE BRAKES STARTED TO PULSATE, ONCE STOPPED THE CAR STALLED AND ENGAGED THE PARKING BRAKE ALL BY ITSELF AND WOULD NOT ACCELERATE OR GO INTO PARK OR TURN OFF, FOR 7 MINUTES WHILE IN THE MIDDLE OF AN INTERSECTION. ALSO, SCREEN DISPLAY JUMPS BETWEEN APPS ON ITS OWN AND WON'T ALLOW ME TO CHANGE OR TOUCH ANYTHING ON THE SCREEN, GLITCHES AND HOLDS TWO APPS AT ONCE FOR EXTENDED PERIODS OF TIME.
Additional Notes:
ON THREE SEPARATE OCCASIONS WHILE COMING TO A STOP THE BRAKES STARTED TO PULSATE, ONCE STOPPED THE CAR STALLED AND ENGAGED THE PARKING BRAKE ALL BY ITSELF AND WOULD NOT ACCELERATE OR GO INTO PARK OR TURN OFF, FOR 7 MINUTES WHILE IN THE MIDDLE OF AN INTERSECTION. ALSO, SCREEN DISPLAY JUMPS BETWEEN APPS ON ITS OWN AND WON'T ALLOW ME TO CHANGE OR TOUCH ANYTHING ON THE SCREEN, GLITCHES AND HOLDS TWO APPS AT ONCE FOR EXTENDED PERIODS OF TIME.
Mfg Campaign: 11269286
Recall Date: Oct 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON THREE SEPARATE OCCASIONS WHILE COMING TO A STOP THE BRAKES STARTED TO PULSATE, ONCE STOPPED THE CAR STALLED AND ENGAGED THE PARKING BRAKE ALL BY ITSELF AND WOULD NOT ACCELERATE OR GO INTO PARK OR TURN OFF, FOR 7 MINUTES WHILE IN THE MIDDLE OF AN INTERSECTION. ALSO, SCREEN DISPLAY JUMPS BETWEEN APPS ON ITS OWN AND WON'T ALLOW ME TO CHANGE OR TOUCH ANYTHING ON THE SCREEN, GLITCHES AND HOLDS TWO APPS AT ONCE FOR EXTENDED PERIODS OF TIME.
Corrective Action:
ON THREE SEPARATE OCCASIONS WHILE COMING TO A STOP THE BRAKES STARTED TO PULSATE, ONCE STOPPED THE CAR STALLED AND ENGAGED THE PARKING BRAKE ALL BY ITSELF AND WOULD NOT ACCELERATE OR GO INTO PARK OR TURN OFF, FOR 7 MINUTES WHILE IN THE MIDDLE OF AN INTERSECTION. ALSO, SCREEN DISPLAY JUMPS BETWEEN APPS ON ITS OWN AND WON'T ALLOW ME TO CHANGE OR TOUCH ANYTHING ON THE SCREEN, GLITCHES AND HOLDS TWO APPS AT ONCE FOR EXTENDED PERIODS OF TIME.
Additional Notes:
ON THREE SEPARATE OCCASIONS WHILE COMING TO A STOP THE BRAKES STARTED TO PULSATE, ONCE STOPPED THE CAR STALLED AND ENGAGED THE PARKING BRAKE ALL BY ITSELF AND WOULD NOT ACCELERATE OR GO INTO PARK OR TURN OFF, FOR 7 MINUTES WHILE IN THE MIDDLE OF AN INTERSECTION. ALSO, SCREEN DISPLAY JUMPS BETWEEN APPS ON ITS OWN AND WON'T ALLOW ME TO CHANGE OR TOUCH ANYTHING ON THE SCREEN, GLITCHES AND HOLDS TWO APPS AT ONCE FOR EXTENDED PERIODS OF TIME.
Mfg Campaign: 11269286
Recall Date: Oct 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ON THREE SEPARATE OCCASIONS WHILE COMING TO A STOP THE BRAKES STARTED TO PULSATE, ONCE STOPPED THE CAR STALLED AND ENGAGED THE PARKING BRAKE ALL BY ITSELF AND WOULD NOT ACCELERATE OR GO INTO PARK OR TURN OFF, FOR 7 MINUTES WHILE IN THE MIDDLE OF AN INTERSECTION. ALSO, SCREEN DISPLAY JUMPS BETWEEN APPS ON ITS OWN AND WON'T ALLOW ME TO CHANGE OR TOUCH ANYTHING ON THE SCREEN, GLITCHES AND HOLDS TWO APPS AT ONCE FOR EXTENDED PERIODS OF TIME.
Corrective Action:
ON THREE SEPARATE OCCASIONS WHILE COMING TO A STOP THE BRAKES STARTED TO PULSATE, ONCE STOPPED THE CAR STALLED AND ENGAGED THE PARKING BRAKE ALL BY ITSELF AND WOULD NOT ACCELERATE OR GO INTO PARK OR TURN OFF, FOR 7 MINUTES WHILE IN THE MIDDLE OF AN INTERSECTION. ALSO, SCREEN DISPLAY JUMPS BETWEEN APPS ON ITS OWN AND WON'T ALLOW ME TO CHANGE OR TOUCH ANYTHING ON THE SCREEN, GLITCHES AND HOLDS TWO APPS AT ONCE FOR EXTENDED PERIODS OF TIME.
Additional Notes:
ON THREE SEPARATE OCCASIONS WHILE COMING TO A STOP THE BRAKES STARTED TO PULSATE, ONCE STOPPED THE CAR STALLED AND ENGAGED THE PARKING BRAKE ALL BY ITSELF AND WOULD NOT ACCELERATE OR GO INTO PARK OR TURN OFF, FOR 7 MINUTES WHILE IN THE MIDDLE OF AN INTERSECTION. ALSO, SCREEN DISPLAY JUMPS BETWEEN APPS ON ITS OWN AND WON'T ALLOW ME TO CHANGE OR TOUCH ANYTHING ON THE SCREEN, GLITCHES AND HOLDS TWO APPS AT ONCE FOR EXTENDED PERIODS OF TIME.
Mfg Campaign: 11269286
Recall Date: Oct 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MAJOR ISSUE! THIS IS APPARENTLY KNOWN BY JEEP AS THEY HAVE ISSUED A RECALL. YET IT IS HAPPENING TO ADDITIONAL MODELS OUTSIDE THE SCOPE OF THE ISSUED RECALL. 2019 JEEP COMPASS 2.4L. THE ENGINE SHUT OFF WITHOUT ANY WARNING WHILE DRIVING AT APPROXIMATELY 25 MPH. THE VEHICLE IS BRAND NEW WITH ONLY 200 MILES. I PURCHASED THE VEHICLE ONLY 10 DAYS AGO. I TOOK THE VEHICLE BACK AND RETURNED IT, WHICH WAS QUITE THE HEADACHE TO GET THE DEALER TO DO. I BASICALLY TRADED IT IN FOR A JEEP GRAND CHEROKEE SO TO AVOID THE 2.4L ENGINE. I AM OUT QUITE A BIT OF MONEY IN PAYING TAXES, FEES, REGISTRATION, TILE,ETC TWICE DUE TO THIS ISSUE. IN DOING SOME RESEARCH, THIS SEEMS TO BE A FAIRLY COMMON PROBLEM IN BOTH THE JEEP COMPASS AND THE JEEP CHEROKEE IN REGARDS TO THE 2.4L 4 CYLINDER ENGINE. JEEP HAS ISSUED A RECALL ON THE CHEROKEE. THEY NEED TO DO THE SAME ON THE COMPASS. STAY AWAY FROM THE 2.4L 4 CYLINDER ENGINE AT ALL COSTS.
Corrective Action:
MAJOR ISSUE! THIS IS APPARENTLY KNOWN BY JEEP AS THEY HAVE ISSUED A RECALL. YET IT IS HAPPENING TO ADDITIONAL MODELS OUTSIDE THE SCOPE OF THE ISSUED RECALL. 2019 JEEP COMPASS 2.4L. THE ENGINE SHUT OFF WITHOUT ANY WARNING WHILE DRIVING AT APPROXIMATELY 25 MPH. THE VEHICLE IS BRAND NEW WITH ONLY 200 MILES. I PURCHASED THE VEHICLE ONLY 10 DAYS AGO. I TOOK THE VEHICLE BACK AND RETURNED IT, WHICH WAS QUITE THE HEADACHE TO GET THE DEALER TO DO. I BASICALLY TRADED IT IN FOR A JEEP GRAND CHEROKEE SO TO AVOID THE 2.4L ENGINE. I AM OUT QUITE A BIT OF MONEY IN PAYING TAXES, FEES, REGISTRATION, TILE,ETC TWICE DUE TO THIS ISSUE. IN DOING SOME RESEARCH, THIS SEEMS TO BE A FAIRLY COMMON PROBLEM IN BOTH THE JEEP COMPASS AND THE JEEP CHEROKEE IN REGARDS TO THE 2.4L 4 CYLINDER ENGINE. JEEP HAS ISSUED A RECALL ON THE CHEROKEE. THEY NEED TO DO THE SAME ON THE COMPASS. STAY AWAY FROM THE 2.4L 4 CYLINDER ENGINE AT ALL COSTS.
Additional Notes:
MAJOR ISSUE! THIS IS APPARENTLY KNOWN BY JEEP AS THEY HAVE ISSUED A RECALL. YET IT IS HAPPENING TO ADDITIONAL MODELS OUTSIDE THE SCOPE OF THE ISSUED RECALL. 2019 JEEP COMPASS 2.4L. THE ENGINE SHUT OFF WITHOUT ANY WARNING WHILE DRIVING AT APPROXIMATELY 25 MPH. THE VEHICLE IS BRAND NEW WITH ONLY 200 MILES. I PURCHASED THE VEHICLE ONLY 10 DAYS AGO. I TOOK THE VEHICLE BACK AND RETURNED IT, WHICH WAS QUITE THE HEADACHE TO GET THE DEALER TO DO. I BASICALLY TRADED IT IN FOR A JEEP GRAND CHEROKEE SO TO AVOID THE 2.4L ENGINE. I AM OUT QUITE A BIT OF MONEY IN PAYING TAXES, FEES, REGISTRATION, TILE,ETC TWICE DUE TO THIS ISSUE. IN DOING SOME RESEARCH, THIS SEEMS TO BE A FAIRLY COMMON PROBLEM IN BOTH THE JEEP COMPASS AND THE JEEP CHEROKEE IN REGARDS TO THE 2.4L 4 CYLINDER ENGINE. JEEP HAS ISSUED A RECALL ON THE CHEROKEE. THEY NEED TO DO THE SAME ON THE COMPASS. STAY AWAY FROM THE 2.4L 4 CYLINDER ENGINE AT ALL COSTS.
Mfg Campaign: 11268293
Recall Date: Oct 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
REAR ENDED ANOTHER CAR IS HEAVY RUSH HOUR MORNING TRAFFIC AND NOT ONE OF MY AIR BAGS WENT DEPLOYED.
Corrective Action:
REAR ENDED ANOTHER CAR IS HEAVY RUSH HOUR MORNING TRAFFIC AND NOT ONE OF MY AIR BAGS WENT DEPLOYED.
Additional Notes:
REAR ENDED ANOTHER CAR IS HEAVY RUSH HOUR MORNING TRAFFIC AND NOT ONE OF MY AIR BAGS WENT DEPLOYED.
Mfg Campaign: 11267905
Recall Date: Oct 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING AFTER TURNING LEFT, FORTUNATELY THE CAR CONTINUED TO THE OTHER END WITH THE 1ST ACCELERATION IMPULSE, AND THIS TIME IT TURNED ON THE EMERGENCY BRAKE.
Corrective Action:
MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING AFTER TURNING LEFT, FORTUNATELY THE CAR CONTINUED TO THE OTHER END WITH THE 1ST ACCELERATION IMPULSE, AND THIS TIME IT TURNED ON THE EMERGENCY BRAKE.
Additional Notes:
MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING AFTER TURNING LEFT, FORTUNATELY THE CAR CONTINUED TO THE OTHER END WITH THE 1ST ACCELERATION IMPULSE, AND THIS TIME IT TURNED ON THE EMERGENCY BRAKE.
Mfg Campaign: 11266116
Recall Date: Oct 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING AFTER TURNING LEFT, FORTUNATELY THE CAR CONTINUED TO THE OTHER END WITH THE 1ST ACCELERATION IMPULSE, AND THIS TIME IT TURNED ON THE EMERGENCY BRAKE.
Corrective Action:
MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING AFTER TURNING LEFT, FORTUNATELY THE CAR CONTINUED TO THE OTHER END WITH THE 1ST ACCELERATION IMPULSE, AND THIS TIME IT TURNED ON THE EMERGENCY BRAKE.
Additional Notes:
MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING AFTER TURNING LEFT, FORTUNATELY THE CAR CONTINUED TO THE OTHER END WITH THE 1ST ACCELERATION IMPULSE, AND THIS TIME IT TURNED ON THE EMERGENCY BRAKE.
Mfg Campaign: 11266116
Recall Date: Oct 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING AFTER TURNING LEFT, FORTUNATELY THE CAR CONTINUED TO THE OTHER END WITH THE 1ST ACCELERATION IMPULSE, AND THIS TIME IT TURNED ON THE EMERGENCY BRAKE.
Corrective Action:
MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING AFTER TURNING LEFT, FORTUNATELY THE CAR CONTINUED TO THE OTHER END WITH THE 1ST ACCELERATION IMPULSE, AND THIS TIME IT TURNED ON THE EMERGENCY BRAKE.
Additional Notes:
MY CAR HAD STALLING AND SHUTTING OFF PROBLEMS WHILE DRIVING IN THREE OCCASIONS, ONE DAY IT HAPPENED 2 TIMES, AFTER A STOP LIGHT, IMMEDIATELY AFTER THE VEHICLE RESTARTED AND THEN AGAIN AFTER A STOP SIGN, THIS TIME THE CHECK ENGINE SIGN WAS ON AS A RESULT. 3RD TIME IT WAS WHEN RESTARTING AFTER AN INTERSECTION STOP, WHEN CROSSING AFTER TURNING LEFT, FORTUNATELY THE CAR CONTINUED TO THE OTHER END WITH THE 1ST ACCELERATION IMPULSE, AND THIS TIME IT TURNED ON THE EMERGENCY BRAKE.
Mfg Campaign: 11266116
Recall Date: Oct 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
LEASED THIS CAR BRAND NEW. AT 60 MILES ON ODOMETER, WENT TO START CAR, CAR TURNED STARTED BUT THEN STALLED/TURNED OFF INSTANTLY. HAD TO WAIT A FEW MINUTES TO START AGAIN. AT 250 MILES CAR CAME TO BRIEF STOP ON SLIGHT INCLINE WHILE WAITING FOR A PARKING GATE TO OPEN, PARKING GATE OPENED AND VEHICLE WAS STARTING TO ROLL WITH THE CAR OFF, I RELEASED MY FOOT FROM THE BRAKE BUT THE CAR WOULDN'T START IT STALLED. I PUSHED THE BRAKES BACK TO STOP MY CAR. CAR WAS STILL IN DRIVE, I TRIED TO RE-START MY CAR BY HITTING THE PUSH BUTTON , CAR WOULDN'T TURN OVER. EVENTUALLY WAS ABLE TO RESTART AFTER 60 MINUTES. THIS IS AN EXTREME SAFETY HAZARD, I AM LUCKY THIS DIDN'T HAPPEN AT A BUSY INTERSECTION.
Corrective Action:
LEASED THIS CAR BRAND NEW. AT 60 MILES ON ODOMETER, WENT TO START CAR, CAR TURNED STARTED BUT THEN STALLED/TURNED OFF INSTANTLY. HAD TO WAIT A FEW MINUTES TO START AGAIN. AT 250 MILES CAR CAME TO BRIEF STOP ON SLIGHT INCLINE WHILE WAITING FOR A PARKING GATE TO OPEN, PARKING GATE OPENED AND VEHICLE WAS STARTING TO ROLL WITH THE CAR OFF, I RELEASED MY FOOT FROM THE BRAKE BUT THE CAR WOULDN'T START IT STALLED. I PUSHED THE BRAKES BACK TO STOP MY CAR. CAR WAS STILL IN DRIVE, I TRIED TO RE-START MY CAR BY HITTING THE PUSH BUTTON , CAR WOULDN'T TURN OVER. EVENTUALLY WAS ABLE TO RESTART AFTER 60 MINUTES. THIS IS AN EXTREME SAFETY HAZARD, I AM LUCKY THIS DIDN'T HAPPEN AT A BUSY INTERSECTION.
Additional Notes:
LEASED THIS CAR BRAND NEW. AT 60 MILES ON ODOMETER, WENT TO START CAR, CAR TURNED STARTED BUT THEN STALLED/TURNED OFF INSTANTLY. HAD TO WAIT A FEW MINUTES TO START AGAIN. AT 250 MILES CAR CAME TO BRIEF STOP ON SLIGHT INCLINE WHILE WAITING FOR A PARKING GATE TO OPEN, PARKING GATE OPENED AND VEHICLE WAS STARTING TO ROLL WITH THE CAR OFF, I RELEASED MY FOOT FROM THE BRAKE BUT THE CAR WOULDN'T START IT STALLED. I PUSHED THE BRAKES BACK TO STOP MY CAR. CAR WAS STILL IN DRIVE, I TRIED TO RE-START MY CAR BY HITTING THE PUSH BUTTON , CAR WOULDN'T TURN OVER. EVENTUALLY WAS ABLE TO RESTART AFTER 60 MINUTES. THIS IS AN EXTREME SAFETY HAZARD, I AM LUCKY THIS DIDN'T HAPPEN AT A BUSY INTERSECTION.
Mfg Campaign: 11265665
Recall Date: Oct 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
LEASED THIS CAR BRAND NEW. AT 60 MILES ON ODOMETER, WENT TO START CAR, CAR TURNED STARTED BUT THEN STALLED/TURNED OFF INSTANTLY. HAD TO WAIT A FEW MINUTES TO START AGAIN. AT 250 MILES CAR CAME TO BRIEF STOP ON SLIGHT INCLINE WHILE WAITING FOR A PARKING GATE TO OPEN, PARKING GATE OPENED AND VEHICLE WAS STARTING TO ROLL WITH THE CAR OFF, I RELEASED MY FOOT FROM THE BRAKE BUT THE CAR WOULDN'T START IT STALLED. I PUSHED THE BRAKES BACK TO STOP MY CAR. CAR WAS STILL IN DRIVE, I TRIED TO RE-START MY CAR BY HITTING THE PUSH BUTTON , CAR WOULDN'T TURN OVER. EVENTUALLY WAS ABLE TO RESTART AFTER 60 MINUTES. THIS IS AN EXTREME SAFETY HAZARD, I AM LUCKY THIS DIDN'T HAPPEN AT A BUSY INTERSECTION.
Corrective Action:
LEASED THIS CAR BRAND NEW. AT 60 MILES ON ODOMETER, WENT TO START CAR, CAR TURNED STARTED BUT THEN STALLED/TURNED OFF INSTANTLY. HAD TO WAIT A FEW MINUTES TO START AGAIN. AT 250 MILES CAR CAME TO BRIEF STOP ON SLIGHT INCLINE WHILE WAITING FOR A PARKING GATE TO OPEN, PARKING GATE OPENED AND VEHICLE WAS STARTING TO ROLL WITH THE CAR OFF, I RELEASED MY FOOT FROM THE BRAKE BUT THE CAR WOULDN'T START IT STALLED. I PUSHED THE BRAKES BACK TO STOP MY CAR. CAR WAS STILL IN DRIVE, I TRIED TO RE-START MY CAR BY HITTING THE PUSH BUTTON , CAR WOULDN'T TURN OVER. EVENTUALLY WAS ABLE TO RESTART AFTER 60 MINUTES. THIS IS AN EXTREME SAFETY HAZARD, I AM LUCKY THIS DIDN'T HAPPEN AT A BUSY INTERSECTION.
Additional Notes:
LEASED THIS CAR BRAND NEW. AT 60 MILES ON ODOMETER, WENT TO START CAR, CAR TURNED STARTED BUT THEN STALLED/TURNED OFF INSTANTLY. HAD TO WAIT A FEW MINUTES TO START AGAIN. AT 250 MILES CAR CAME TO BRIEF STOP ON SLIGHT INCLINE WHILE WAITING FOR A PARKING GATE TO OPEN, PARKING GATE OPENED AND VEHICLE WAS STARTING TO ROLL WITH THE CAR OFF, I RELEASED MY FOOT FROM THE BRAKE BUT THE CAR WOULDN'T START IT STALLED. I PUSHED THE BRAKES BACK TO STOP MY CAR. CAR WAS STILL IN DRIVE, I TRIED TO RE-START MY CAR BY HITTING THE PUSH BUTTON , CAR WOULDN'T TURN OVER. EVENTUALLY WAS ABLE TO RESTART AFTER 60 MINUTES. THIS IS AN EXTREME SAFETY HAZARD, I AM LUCKY THIS DIDN'T HAPPEN AT A BUSY INTERSECTION.
Mfg Campaign: 11265665
Recall Date: Oct 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TO START I STILL DON'T HAVE MY LICENSE PLATES, WHICH TELLS YOU HOW NEW IT IS. THE GEARSHIFT DOESN'T LIGHT UP AND IF IT DOES IT FLICKERS WHEN I SWITCH GEAR FROM P TO R TO D OR WTVR I NEED TO DO THERE IS NO INDICATION ON WHAT GEAR I'M IN. I'M ASSUMING IT'S ELECTRICAL WHICH ISN'T A GOOD SIGN. JEEP BRAND ISN'T DOING GOOD. ALSO WHEN I LIGHTLY TAP MY GAS IT MAKES THE SOUND OF ACCELERATION BUT IT'S NOT ACTUALLY DOING SO. I HAVE TO TAKE MY FOOT OFF THE GAS FOR THE SYSTEM TO I GUESS CATCH UP WITH THE SPEED I'M TRYING TO GET TO AND THIS IS ON THE CITY STREET . I WILL UPDATE ON 10/3 IF MY CAR COMES BACK FROM THE DEALERSHIP BY THEN.
Corrective Action:
TO START I STILL DON'T HAVE MY LICENSE PLATES, WHICH TELLS YOU HOW NEW IT IS. THE GEARSHIFT DOESN'T LIGHT UP AND IF IT DOES IT FLICKERS WHEN I SWITCH GEAR FROM P TO R TO D OR WTVR I NEED TO DO THERE IS NO INDICATION ON WHAT GEAR I'M IN. I'M ASSUMING IT'S ELECTRICAL WHICH ISN'T A GOOD SIGN. JEEP BRAND ISN'T DOING GOOD. ALSO WHEN I LIGHTLY TAP MY GAS IT MAKES THE SOUND OF ACCELERATION BUT IT'S NOT ACTUALLY DOING SO. I HAVE TO TAKE MY FOOT OFF THE GAS FOR THE SYSTEM TO I GUESS CATCH UP WITH THE SPEED I'M TRYING TO GET TO AND THIS IS ON THE CITY STREET . I WILL UPDATE ON 10/3 IF MY CAR COMES BACK FROM THE DEALERSHIP BY THEN.
Additional Notes:
TO START I STILL DON'T HAVE MY LICENSE PLATES, WHICH TELLS YOU HOW NEW IT IS. THE GEARSHIFT DOESN'T LIGHT UP AND IF IT DOES IT FLICKERS WHEN I SWITCH GEAR FROM P TO R TO D OR WTVR I NEED TO DO THERE IS NO INDICATION ON WHAT GEAR I'M IN. I'M ASSUMING IT'S ELECTRICAL WHICH ISN'T A GOOD SIGN. JEEP BRAND ISN'T DOING GOOD. ALSO WHEN I LIGHTLY TAP MY GAS IT MAKES THE SOUND OF ACCELERATION BUT IT'S NOT ACTUALLY DOING SO. I HAVE TO TAKE MY FOOT OFF THE GAS FOR THE SYSTEM TO I GUESS CATCH UP WITH THE SPEED I'M TRYING TO GET TO AND THIS IS ON THE CITY STREET . I WILL UPDATE ON 10/3 IF MY CAR COMES BACK FROM THE DEALERSHIP BY THEN.
Mfg Campaign: 11265426
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TO START I STILL DON'T HAVE MY LICENSE PLATES, WHICH TELLS YOU HOW NEW IT IS. THE GEARSHIFT DOESN'T LIGHT UP AND IF IT DOES IT FLICKERS WHEN I SWITCH GEAR FROM P TO R TO D OR WTVR I NEED TO DO THERE IS NO INDICATION ON WHAT GEAR I'M IN. I'M ASSUMING IT'S ELECTRICAL WHICH ISN'T A GOOD SIGN. JEEP BRAND ISN'T DOING GOOD. ALSO WHEN I LIGHTLY TAP MY GAS IT MAKES THE SOUND OF ACCELERATION BUT IT'S NOT ACTUALLY DOING SO. I HAVE TO TAKE MY FOOT OFF THE GAS FOR THE SYSTEM TO I GUESS CATCH UP WITH THE SPEED I'M TRYING TO GET TO AND THIS IS ON THE CITY STREET . I WILL UPDATE ON 10/3 IF MY CAR COMES BACK FROM THE DEALERSHIP BY THEN.
Corrective Action:
TO START I STILL DON'T HAVE MY LICENSE PLATES, WHICH TELLS YOU HOW NEW IT IS. THE GEARSHIFT DOESN'T LIGHT UP AND IF IT DOES IT FLICKERS WHEN I SWITCH GEAR FROM P TO R TO D OR WTVR I NEED TO DO THERE IS NO INDICATION ON WHAT GEAR I'M IN. I'M ASSUMING IT'S ELECTRICAL WHICH ISN'T A GOOD SIGN. JEEP BRAND ISN'T DOING GOOD. ALSO WHEN I LIGHTLY TAP MY GAS IT MAKES THE SOUND OF ACCELERATION BUT IT'S NOT ACTUALLY DOING SO. I HAVE TO TAKE MY FOOT OFF THE GAS FOR THE SYSTEM TO I GUESS CATCH UP WITH THE SPEED I'M TRYING TO GET TO AND THIS IS ON THE CITY STREET . I WILL UPDATE ON 10/3 IF MY CAR COMES BACK FROM THE DEALERSHIP BY THEN.
Additional Notes:
TO START I STILL DON'T HAVE MY LICENSE PLATES, WHICH TELLS YOU HOW NEW IT IS. THE GEARSHIFT DOESN'T LIGHT UP AND IF IT DOES IT FLICKERS WHEN I SWITCH GEAR FROM P TO R TO D OR WTVR I NEED TO DO THERE IS NO INDICATION ON WHAT GEAR I'M IN. I'M ASSUMING IT'S ELECTRICAL WHICH ISN'T A GOOD SIGN. JEEP BRAND ISN'T DOING GOOD. ALSO WHEN I LIGHTLY TAP MY GAS IT MAKES THE SOUND OF ACCELERATION BUT IT'S NOT ACTUALLY DOING SO. I HAVE TO TAKE MY FOOT OFF THE GAS FOR THE SYSTEM TO I GUESS CATCH UP WITH THE SPEED I'M TRYING TO GET TO AND THIS IS ON THE CITY STREET . I WILL UPDATE ON 10/3 IF MY CAR COMES BACK FROM THE DEALERSHIP BY THEN.
Mfg Campaign: 11265426
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE TO DRIVE OR ANYTHING ELSE ENGINE LIGHT CAME ON AND REVERSE SYMBOL CONTINUES TO BLINK CAR HAD TO BE RESTARTED TWICE AFTER THIS TO GET IT TO DRIVE TO GO HOME.
Corrective Action:
THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE TO DRIVE OR ANYTHING ELSE ENGINE LIGHT CAME ON AND REVERSE SYMBOL CONTINUES TO BLINK CAR HAD TO BE RESTARTED TWICE AFTER THIS TO GET IT TO DRIVE TO GO HOME.
Additional Notes:
THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE TO DRIVE OR ANYTHING ELSE ENGINE LIGHT CAME ON AND REVERSE SYMBOL CONTINUES TO BLINK CAR HAD TO BE RESTARTED TWICE AFTER THIS TO GET IT TO DRIVE TO GO HOME.
Mfg Campaign: 11265480
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE TO DRIVE OR ANYTHING ELSE ENGINE LIGHT CAME ON AND REVERSE SYMBOL CONTINUES TO BLINK CAR HAD TO BE RESTARTED TWICE AFTER THIS TO GET IT TO DRIVE TO GO HOME.
Corrective Action:
THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE TO DRIVE OR ANYTHING ELSE ENGINE LIGHT CAME ON AND REVERSE SYMBOL CONTINUES TO BLINK CAR HAD TO BE RESTARTED TWICE AFTER THIS TO GET IT TO DRIVE TO GO HOME.
Additional Notes:
THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE TO DRIVE OR ANYTHING ELSE ENGINE LIGHT CAME ON AND REVERSE SYMBOL CONTINUES TO BLINK CAR HAD TO BE RESTARTED TWICE AFTER THIS TO GET IT TO DRIVE TO GO HOME.
Mfg Campaign: 11265480
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE TO DRIVE OR ANYTHING ELSE ENGINE LIGHT CAME ON AND REVERSE SYMBOL CONTINUES TO BLINK CAR HAD TO BE RESTARTED TWICE AFTER THIS TO GET IT TO DRIVE TO GO HOME.
Corrective Action:
THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE TO DRIVE OR ANYTHING ELSE ENGINE LIGHT CAME ON AND REVERSE SYMBOL CONTINUES TO BLINK CAR HAD TO BE RESTARTED TWICE AFTER THIS TO GET IT TO DRIVE TO GO HOME.
Additional Notes:
THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE TO DRIVE OR ANYTHING ELSE ENGINE LIGHT CAME ON AND REVERSE SYMBOL CONTINUES TO BLINK CAR HAD TO BE RESTARTED TWICE AFTER THIS TO GET IT TO DRIVE TO GO HOME.
Mfg Campaign: 11265480
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES GRAB DANGEROUSLY HARD. AND, TRANSMISSION GETS STUCK IN FIRST GEAR, VERY DANGEROUS WHEN IT OCCURS ON A FREEWAY OR INTERSTATE HIGHWAY. THIS IS AN AVIS RENTAL CAR FROM THE PHILADELPHIA AIRPORT. THEY RENT VERY LOW STANDARD CARS FOR ECONOMY RENTALS.
Corrective Action:
BRAKES GRAB DANGEROUSLY HARD. AND, TRANSMISSION GETS STUCK IN FIRST GEAR, VERY DANGEROUS WHEN IT OCCURS ON A FREEWAY OR INTERSTATE HIGHWAY. THIS IS AN AVIS RENTAL CAR FROM THE PHILADELPHIA AIRPORT. THEY RENT VERY LOW STANDARD CARS FOR ECONOMY RENTALS.
Additional Notes:
BRAKES GRAB DANGEROUSLY HARD. AND, TRANSMISSION GETS STUCK IN FIRST GEAR, VERY DANGEROUS WHEN IT OCCURS ON A FREEWAY OR INTERSTATE HIGHWAY. THIS IS AN AVIS RENTAL CAR FROM THE PHILADELPHIA AIRPORT. THEY RENT VERY LOW STANDARD CARS FOR ECONOMY RENTALS.
Mfg Campaign: 11265247
Recall Date: Sep 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
BRAKES GRAB DANGEROUSLY HARD. AND, TRANSMISSION GETS STUCK IN FIRST GEAR, VERY DANGEROUS WHEN IT OCCURS ON A FREEWAY OR INTERSTATE HIGHWAY. THIS IS AN AVIS RENTAL CAR FROM THE PHILADELPHIA AIRPORT. THEY RENT VERY LOW STANDARD CARS FOR ECONOMY RENTALS.
Corrective Action:
BRAKES GRAB DANGEROUSLY HARD. AND, TRANSMISSION GETS STUCK IN FIRST GEAR, VERY DANGEROUS WHEN IT OCCURS ON A FREEWAY OR INTERSTATE HIGHWAY. THIS IS AN AVIS RENTAL CAR FROM THE PHILADELPHIA AIRPORT. THEY RENT VERY LOW STANDARD CARS FOR ECONOMY RENTALS.
Additional Notes:
BRAKES GRAB DANGEROUSLY HARD. AND, TRANSMISSION GETS STUCK IN FIRST GEAR, VERY DANGEROUS WHEN IT OCCURS ON A FREEWAY OR INTERSTATE HIGHWAY. THIS IS AN AVIS RENTAL CAR FROM THE PHILADELPHIA AIRPORT. THEY RENT VERY LOW STANDARD CARS FOR ECONOMY RENTALS.
Mfg Campaign: 11265247
Recall Date: Sep 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I HAVE TO BRAKE AND COME TO A STOP THE CAR RUMBLES, THEN WHEN COMPLETLY STOPPED THE CAR SHUTS OFF, THEN WHEN I TAKE MY FOOT OFF THE BRAKE PEDDLE THE STARTER KICKS IN AND STARTS THE CAR IN GEAR WITH A RUMBLE AND THEN I CAN GO? IT DOES'NT MATTER IF ON THE HIGH WAY OR AT A STOP SIGN IT RUMBLES, SHUTS OFF AND RESTARTS IN GEAR. THE CAR IS (2) DAYS OLD WITH 35 MILES.
Corrective Action:
WHEN I HAVE TO BRAKE AND COME TO A STOP THE CAR RUMBLES, THEN WHEN COMPLETLY STOPPED THE CAR SHUTS OFF, THEN WHEN I TAKE MY FOOT OFF THE BRAKE PEDDLE THE STARTER KICKS IN AND STARTS THE CAR IN GEAR WITH A RUMBLE AND THEN I CAN GO? IT DOES'NT MATTER IF ON THE HIGH WAY OR AT A STOP SIGN IT RUMBLES, SHUTS OFF AND RESTARTS IN GEAR. THE CAR IS (2) DAYS OLD WITH 35 MILES.
Additional Notes:
WHEN I HAVE TO BRAKE AND COME TO A STOP THE CAR RUMBLES, THEN WHEN COMPLETLY STOPPED THE CAR SHUTS OFF, THEN WHEN I TAKE MY FOOT OFF THE BRAKE PEDDLE THE STARTER KICKS IN AND STARTS THE CAR IN GEAR WITH A RUMBLE AND THEN I CAN GO? IT DOES'NT MATTER IF ON THE HIGH WAY OR AT A STOP SIGN IT RUMBLES, SHUTS OFF AND RESTARTS IN GEAR. THE CAR IS (2) DAYS OLD WITH 35 MILES.
Mfg Campaign: 11253775
Recall Date: Sep 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN I HAVE TO BRAKE AND COME TO A STOP THE CAR RUMBLES, THEN WHEN COMPLETLY STOPPED THE CAR SHUTS OFF, THEN WHEN I TAKE MY FOOT OFF THE BRAKE PEDDLE THE STARTER KICKS IN AND STARTS THE CAR IN GEAR WITH A RUMBLE AND THEN I CAN GO? IT DOES'NT MATTER IF ON THE HIGH WAY OR AT A STOP SIGN IT RUMBLES, SHUTS OFF AND RESTARTS IN GEAR. THE CAR IS (2) DAYS OLD WITH 35 MILES.
Corrective Action:
WHEN I HAVE TO BRAKE AND COME TO A STOP THE CAR RUMBLES, THEN WHEN COMPLETLY STOPPED THE CAR SHUTS OFF, THEN WHEN I TAKE MY FOOT OFF THE BRAKE PEDDLE THE STARTER KICKS IN AND STARTS THE CAR IN GEAR WITH A RUMBLE AND THEN I CAN GO? IT DOES'NT MATTER IF ON THE HIGH WAY OR AT A STOP SIGN IT RUMBLES, SHUTS OFF AND RESTARTS IN GEAR. THE CAR IS (2) DAYS OLD WITH 35 MILES.
Additional Notes:
WHEN I HAVE TO BRAKE AND COME TO A STOP THE CAR RUMBLES, THEN WHEN COMPLETLY STOPPED THE CAR SHUTS OFF, THEN WHEN I TAKE MY FOOT OFF THE BRAKE PEDDLE THE STARTER KICKS IN AND STARTS THE CAR IN GEAR WITH A RUMBLE AND THEN I CAN GO? IT DOES'NT MATTER IF ON THE HIGH WAY OR AT A STOP SIGN IT RUMBLES, SHUTS OFF AND RESTARTS IN GEAR. THE CAR IS (2) DAYS OLD WITH 35 MILES.
Mfg Campaign: 11253775
Recall Date: Sep 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 2/28/19 I LEASED A 2019 JEEP COMPASS. I HAVE BEEN HAVING MINOR ISSUES WITH IT WHEN TRYING TO START THE CAR, SOMETIMES IT JUST DOESNT START. AS I WRITE THIS ON 9/3/19 I AM EXTREMELY CONCERNED ABOUT THE LEASE I HAVE AND THEREFORE WHY I AM DOCUMENTING MY EXPERIENCE. LAST WEEK, TUESDAY, 8/27/19 WHILE IN AN INTERSECTION, MY CAR COMPLETELY SHUT OFF. I REACHED OUT TO MIAMI LAKES AUTO MALL ON VARIOUS OCCASIONS, THIS WAS A TOTAL DISASTER, I KEPT BEING TRANSFERRED TO VOICEMAILS AND COULD NOT GET ANYONE ON THE PHONE WHILE IN THE MIDDLE OF THIS INTERSECTION. I CALLED CHRYSLER ROADSIDE (ANOTHER MESS) AND ENDED UP HAVING TO WAIT 4 HOURS UNTIL A TOW TRUCK COULD COME AND GET MY CAR, STILL IN THE MIDDLE OF AN INTERSECTION, HAD TO CALL 911 SO A POLICE CAR COULD PARK BEHIND ME AS OBVIOUSLY THIS WAS A SAFETY ISSUE. AFTER FINALLY GETTING THE CAR TOWED, POLICE, RAIN AND BEING STUCK IN AN INTERSECTION AND ALL, FINALLY MADE IT TO THE DEALERSHIP. CUSTOMER SERVICE WAS HORRIBLE EXCEPT FOR A SERVICE MANAGER CALLED JONATHAN, HE WAS THE ONLY PERSON THAT SPOKE WITH ME DURING THIS TIME, OF COURSE AFTER I ARRIVED TO THE DEALERSHIP, ENTERPRISE WAS CLOSED SO I HAD TO TAKE AN UBER HOME. I HAD TO LEAVE TO TAMPA FOR WORK SO I HAD TO GO GET A RENTAL AT NATIONAL THAT MORNING AND HEAD OUT, ON THURSDAY THE 29TH I SPOKE WITH JONATHAN AND HE TOLD ME THE ISSUES WITH THE VEHICLE WAS A SOFTWARE FAILURE AND THAT THE VEHICLE IS WORKING PROPERLY NOW. WITH HURRICANE DORIAN COMING AND IF I HAD TO EVACUATE, OF COURSE, I WAS NOT FEELING CONFIDENT THAT I WASN'T GOING TO GET STRANDED WITH MY FAMILY WITH A FAULTY VEHICLE SO I HAD TO KEEP THE RENTAL FOR A FEW MORE DAYS. I AM VERY NERVOUS OF TAKING THIS VEHICLE HOME AS NOW I DONT KNOW IF IT WILL LEAVE ME STALLED, I HAVE READ THIS IS AN ISSUE WITH THE COMPASS. I HAVE FILED A COMPLAINT WITH JEEP AS WELL.
Corrective Action:
ON 2/28/19 I LEASED A 2019 JEEP COMPASS. I HAVE BEEN HAVING MINOR ISSUES WITH IT WHEN TRYING TO START THE CAR, SOMETIMES IT JUST DOESNT START. AS I WRITE THIS ON 9/3/19 I AM EXTREMELY CONCERNED ABOUT THE LEASE I HAVE AND THEREFORE WHY I AM DOCUMENTING MY EXPERIENCE. LAST WEEK, TUESDAY, 8/27/19 WHILE IN AN INTERSECTION, MY CAR COMPLETELY SHUT OFF. I REACHED OUT TO MIAMI LAKES AUTO MALL ON VARIOUS OCCASIONS, THIS WAS A TOTAL DISASTER, I KEPT BEING TRANSFERRED TO VOICEMAILS AND COULD NOT GET ANYONE ON THE PHONE WHILE IN THE MIDDLE OF THIS INTERSECTION. I CALLED CHRYSLER ROADSIDE (ANOTHER MESS) AND ENDED UP HAVING TO WAIT 4 HOURS UNTIL A TOW TRUCK COULD COME AND GET MY CAR, STILL IN THE MIDDLE OF AN INTERSECTION, HAD TO CALL 911 SO A POLICE CAR COULD PARK BEHIND ME AS OBVIOUSLY THIS WAS A SAFETY ISSUE. AFTER FINALLY GETTING THE CAR TOWED, POLICE, RAIN AND BEING STUCK IN AN INTERSECTION AND ALL, FINALLY MADE IT TO THE DEALERSHIP. CUSTOMER SERVICE WAS HORRIBLE EXCEPT FOR A SERVICE MANAGER CALLED JONATHAN, HE WAS THE ONLY PERSON THAT SPOKE WITH ME DURING THIS TIME, OF COURSE AFTER I ARRIVED TO THE DEALERSHIP, ENTERPRISE WAS CLOSED SO I HAD TO TAKE AN UBER HOME. I HAD TO LEAVE TO TAMPA FOR WORK SO I HAD TO GO GET A RENTAL AT NATIONAL THAT MORNING AND HEAD OUT, ON THURSDAY THE 29TH I SPOKE WITH JONATHAN AND HE TOLD ME THE ISSUES WITH THE VEHICLE WAS A SOFTWARE FAILURE AND THAT THE VEHICLE IS WORKING PROPERLY NOW. WITH HURRICANE DORIAN COMING AND IF I HAD TO EVACUATE, OF COURSE, I WAS NOT FEELING CONFIDENT THAT I WASN'T GOING TO GET STRANDED WITH MY FAMILY WITH A FAULTY VEHICLE SO I HAD TO KEEP THE RENTAL FOR A FEW MORE DAYS. I AM VERY NERVOUS OF TAKING THIS VEHICLE HOME AS NOW I DONT KNOW IF IT WILL LEAVE ME STALLED, I HAVE READ THIS IS AN ISSUE WITH THE COMPASS. I HAVE FILED A COMPLAINT WITH JEEP AS WELL.
Additional Notes:
ON 2/28/19 I LEASED A 2019 JEEP COMPASS. I HAVE BEEN HAVING MINOR ISSUES WITH IT WHEN TRYING TO START THE CAR, SOMETIMES IT JUST DOESNT START. AS I WRITE THIS ON 9/3/19 I AM EXTREMELY CONCERNED ABOUT THE LEASE I HAVE AND THEREFORE WHY I AM DOCUMENTING MY EXPERIENCE. LAST WEEK, TUESDAY, 8/27/19 WHILE IN AN INTERSECTION, MY CAR COMPLETELY SHUT OFF. I REACHED OUT TO MIAMI LAKES AUTO MALL ON VARIOUS OCCASIONS, THIS WAS A TOTAL DISASTER, I KEPT BEING TRANSFERRED TO VOICEMAILS AND COULD NOT GET ANYONE ON THE PHONE WHILE IN THE MIDDLE OF THIS INTERSECTION. I CALLED CHRYSLER ROADSIDE (ANOTHER MESS) AND ENDED UP HAVING TO WAIT 4 HOURS UNTIL A TOW TRUCK COULD COME AND GET MY CAR, STILL IN THE MIDDLE OF AN INTERSECTION, HAD TO CALL 911 SO A POLICE CAR COULD PARK BEHIND ME AS OBVIOUSLY THIS WAS A SAFETY ISSUE. AFTER FINALLY GETTING THE CAR TOWED, POLICE, RAIN AND BEING STUCK IN AN INTERSECTION AND ALL, FINALLY MADE IT TO THE DEALERSHIP. CUSTOMER SERVICE WAS HORRIBLE EXCEPT FOR A SERVICE MANAGER CALLED JONATHAN, HE WAS THE ONLY PERSON THAT SPOKE WITH ME DURING THIS TIME, OF COURSE AFTER I ARRIVED TO THE DEALERSHIP, ENTERPRISE WAS CLOSED SO I HAD TO TAKE AN UBER HOME. I HAD TO LEAVE TO TAMPA FOR WORK SO I HAD TO GO GET A RENTAL AT NATIONAL THAT MORNING AND HEAD OUT, ON THURSDAY THE 29TH I SPOKE WITH JONATHAN AND HE TOLD ME THE ISSUES WITH THE VEHICLE WAS A SOFTWARE FAILURE AND THAT THE VEHICLE IS WORKING PROPERLY NOW. WITH HURRICANE DORIAN COMING AND IF I HAD TO EVACUATE, OF COURSE, I WAS NOT FEELING CONFIDENT THAT I WASN'T GOING TO GET STRANDED WITH MY FAMILY WITH A FAULTY VEHICLE SO I HAD TO KEEP THE RENTAL FOR A FEW MORE DAYS. I AM VERY NERVOUS OF TAKING THIS VEHICLE HOME AS NOW I DONT KNOW IF IT WILL LEAVE ME STALLED, I HAVE READ THIS IS AN ISSUE WITH THE COMPASS. I HAVE FILED A COMPLAINT WITH JEEP AS WELL.
Mfg Campaign: 11252981
Recall Date: Sep 3, 2019
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