Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U42
Recall Date: May 1, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T73
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T65
Recall Date: Oct 24, 2017
Consumer Complaints
1.5K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Jeep Compass. The contact stated while driving at various speeds, the check engine warning light illuminated, and the vehicle stalled. The contact stated that on several occasions the vehicle also stalled while driving on the highway. After restarting the vehicle, the vehicle operated as designed however, the failure recurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 42,000.
Corrective Action:
The contact owns a 2018 Jeep Compass. The contact stated while driving at various speeds, the check engine warning light illuminated, and the vehicle stalled. The contact stated that on several occasions the vehicle also stalled while driving on the highway. After restarting the vehicle, the vehicle operated as designed however, the failure recurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 42,000.
Additional Notes:
The contact owns a 2018 Jeep Compass. The contact stated while driving at various speeds, the check engine warning light illuminated, and the vehicle stalled. The contact stated that on several occasions the vehicle also stalled while driving on the highway. After restarting the vehicle, the vehicle operated as designed however, the failure recurred. The vehicle was later towed to the local dealer however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 42,000.
Mfg Campaign: 11425073
Recall Date: Jul 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a 2018 Jeep Compass with a 8.4" Uconnect Infotainment system. I have owned the car since new. The infotainment system screen has started to de-laminate after only 3yrs. This is something you usually see in screens much, much older. While researching the issue at several user sites, I have found that the de-lamination of the screen is quite common among, Dodge, Chrysler, Jeep vehicles. I believe this is a defect in the build of the infotainment control head screen and, at minimum, the manufacturer should offer a one time repair to original owners, ans correct the defect in all future vehicles.
Corrective Action:
I have a 2018 Jeep Compass with a 8.4" Uconnect Infotainment system. I have owned the car since new. The infotainment system screen has started to de-laminate after only 3yrs. This is something you usually see in screens much, much older. While researching the issue at several user sites, I have found that the de-lamination of the screen is quite common among, Dodge, Chrysler, Jeep vehicles. I believe this is a defect in the build of the infotainment control head screen and, at minimum, the manufacturer should offer a one time repair to original owners, ans correct the defect in all future vehicles.
Additional Notes:
I have a 2018 Jeep Compass with a 8.4" Uconnect Infotainment system. I have owned the car since new. The infotainment system screen has started to de-laminate after only 3yrs. This is something you usually see in screens much, much older. While researching the issue at several user sites, I have found that the de-lamination of the screen is quite common among, Dodge, Chrysler, Jeep vehicles. I believe this is a defect in the build of the infotainment control head screen and, at minimum, the manufacturer should offer a one time repair to original owners, ans correct the defect in all future vehicles.
Mfg Campaign: 11424793
Recall Date: Jul 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2018 Jeep Compass with a 8.4" Uconnect Infotainment system. I have owned the car since new. The infotainment system screen has started to de-laminate after only 3yrs. This is something you usually see in screens much, much older. While researching the issue at several user sites, I have found that the de-lamination of the screen is quite common among, Dodge, Chrysler, Jeep vehicles. I believe this is a defect in the build of the infotainment control head screen and, at minimum, the manufacturer should offer a one time repair to original owners, ans correct the defect in all future vehicles.
Corrective Action:
I have a 2018 Jeep Compass with a 8.4" Uconnect Infotainment system. I have owned the car since new. The infotainment system screen has started to de-laminate after only 3yrs. This is something you usually see in screens much, much older. While researching the issue at several user sites, I have found that the de-lamination of the screen is quite common among, Dodge, Chrysler, Jeep vehicles. I believe this is a defect in the build of the infotainment control head screen and, at minimum, the manufacturer should offer a one time repair to original owners, ans correct the defect in all future vehicles.
Additional Notes:
I have a 2018 Jeep Compass with a 8.4" Uconnect Infotainment system. I have owned the car since new. The infotainment system screen has started to de-laminate after only 3yrs. This is something you usually see in screens much, much older. While researching the issue at several user sites, I have found that the de-lamination of the screen is quite common among, Dodge, Chrysler, Jeep vehicles. I believe this is a defect in the build of the infotainment control head screen and, at minimum, the manufacturer should offer a one time repair to original owners, ans correct the defect in all future vehicles.
Mfg Campaign: 11424793
Recall Date: Jul 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Control arm separating at welding. Other 2018 Jeep Compass Latitudes have this recall so I am unclear why mine is not part of it when I am having the exact same issue.
Corrective Action:
Control arm separating at welding. Other 2018 Jeep Compass Latitudes have this recall so I am unclear why mine is not part of it when I am having the exact same issue.
Additional Notes:
Control arm separating at welding. Other 2018 Jeep Compass Latitudes have this recall so I am unclear why mine is not part of it when I am having the exact same issue.
Mfg Campaign: 11424861
Recall Date: Jul 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The park rear view camera stops working for long periods of time. Sometimes it even freezes the whole screen on a black screen.
Corrective Action:
The park rear view camera stops working for long periods of time. Sometimes it even freezes the whole screen on a black screen.
Additional Notes:
The park rear view camera stops working for long periods of time. Sometimes it even freezes the whole screen on a black screen.
Mfg Campaign: 11424473
Recall Date: Jul 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The park rear view camera stops working for long periods of time. Sometimes it even freezes the whole screen on a black screen.
Corrective Action:
The park rear view camera stops working for long periods of time. Sometimes it even freezes the whole screen on a black screen.
Additional Notes:
The park rear view camera stops working for long periods of time. Sometimes it even freezes the whole screen on a black screen.
Mfg Campaign: 11424473
Recall Date: Jul 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Roughly 2500 miles after my last oil change I noticed while driving at town speeds that my engine was sluggish to accelerate. After ten minutes of driving I tried to execute a left hand turn and my vehicle's engine cut off completely. I had to guide the car to the side of the road to restart it. There were NO indicator lights on or messages indicating that there was an issue. I pulled over to check the oil and it was low (barely anything on the dipstick and DARK). I immediately drove to my nearest Jeep dealership and on the way there the car shut off again during a turn. Both times were during left-hand turns into traffic and I was lucky to have had enough speed to get out of the way. When I took my vehicle to the dealership, they gave me an oil change and told me to come back for an oil consumption test. Two months later (when I hit the designated miles for the test) they told me they'd found nothing wrong with the vehicle and sent me away. Two months later (and only 1300 miles since the oil change the dealership gave me), I was back at the same dealership with the same issue, low and dark oil. Luckily, I had been proactive and caught it before stalling in traffic anywhere. Again, the dealership offered to change my oil and do a consumption test, but nothing further. It's clear that the 2018 Jeep Compass has engine issues that Jeep is unwilling to acknowledge but these issues are dangerous and costly. I should not need an oil change every 1500 miles or risk putting myself and my passengers in danger.
Corrective Action:
Roughly 2500 miles after my last oil change I noticed while driving at town speeds that my engine was sluggish to accelerate. After ten minutes of driving I tried to execute a left hand turn and my vehicle's engine cut off completely. I had to guide the car to the side of the road to restart it. There were NO indicator lights on or messages indicating that there was an issue. I pulled over to check the oil and it was low (barely anything on the dipstick and DARK). I immediately drove to my nearest Jeep dealership and on the way there the car shut off again during a turn. Both times were during left-hand turns into traffic and I was lucky to have had enough speed to get out of the way. When I took my vehicle to the dealership, they gave me an oil change and told me to come back for an oil consumption test. Two months later (when I hit the designated miles for the test) they told me they'd found nothing wrong with the vehicle and sent me away. Two months later (and only 1300 miles since the oil change the dealership gave me), I was back at the same dealership with the same issue, low and dark oil. Luckily, I had been proactive and caught it before stalling in traffic anywhere. Again, the dealership offered to change my oil and do a consumption test, but nothing further. It's clear that the 2018 Jeep Compass has engine issues that Jeep is unwilling to acknowledge but these issues are dangerous and costly. I should not need an oil change every 1500 miles or risk putting myself and my passengers in danger.
Additional Notes:
Roughly 2500 miles after my last oil change I noticed while driving at town speeds that my engine was sluggish to accelerate. After ten minutes of driving I tried to execute a left hand turn and my vehicle's engine cut off completely. I had to guide the car to the side of the road to restart it. There were NO indicator lights on or messages indicating that there was an issue. I pulled over to check the oil and it was low (barely anything on the dipstick and DARK). I immediately drove to my nearest Jeep dealership and on the way there the car shut off again during a turn. Both times were during left-hand turns into traffic and I was lucky to have had enough speed to get out of the way. When I took my vehicle to the dealership, they gave me an oil change and told me to come back for an oil consumption test. Two months later (when I hit the designated miles for the test) they told me they'd found nothing wrong with the vehicle and sent me away. Two months later (and only 1300 miles since the oil change the dealership gave me), I was back at the same dealership with the same issue, low and dark oil. Luckily, I had been proactive and caught it before stalling in traffic anywhere. Again, the dealership offered to change my oil and do a consumption test, but nothing further. It's clear that the 2018 Jeep Compass has engine issues that Jeep is unwilling to acknowledge but these issues are dangerous and costly. I should not need an oil change every 1500 miles or risk putting myself and my passengers in danger.
Mfg Campaign: 11422546
Recall Date: Jun 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Car will stall out and shut off in the middle of traffic or I’ll press the brakes and the car will shut off . Also with auto shut off the car will shut off when waiting for car to turn back on to go from a stop light . When taking a sharp turn oil pressure light will flash and then car will throw emergency break on and shut off for example while going around an on ramp to hwy.
Corrective Action:
Car will stall out and shut off in the middle of traffic or I’ll press the brakes and the car will shut off . Also with auto shut off the car will shut off when waiting for car to turn back on to go from a stop light . When taking a sharp turn oil pressure light will flash and then car will throw emergency break on and shut off for example while going around an on ramp to hwy.
Additional Notes:
Car will stall out and shut off in the middle of traffic or I’ll press the brakes and the car will shut off . Also with auto shut off the car will shut off when waiting for car to turn back on to go from a stop light . When taking a sharp turn oil pressure light will flash and then car will throw emergency break on and shut off for example while going around an on ramp to hwy.
Mfg Campaign: 11422170
Recall Date: Jun 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle shut down on highly traveled city street due to low oil pressure. It was found that the Jeep Compass was consumming oil at a very rapid rate (within 1500 miles of an oil change). We have monitored the oil consumption regurlerly and find that we need to add oil about every 1500 miles. There are NO oil leaks in the engine or around the vehicle, it is being consummed by the engine operation.
Corrective Action:
Vehicle shut down on highly traveled city street due to low oil pressure. It was found that the Jeep Compass was consumming oil at a very rapid rate (within 1500 miles of an oil change). We have monitored the oil consumption regurlerly and find that we need to add oil about every 1500 miles. There are NO oil leaks in the engine or around the vehicle, it is being consummed by the engine operation.
Additional Notes:
Vehicle shut down on highly traveled city street due to low oil pressure. It was found that the Jeep Compass was consumming oil at a very rapid rate (within 1500 miles of an oil change). We have monitored the oil consumption regurlerly and find that we need to add oil about every 1500 miles. There are NO oil leaks in the engine or around the vehicle, it is being consummed by the engine operation.
Mfg Campaign: 11421980
Recall Date: Jun 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Jeep Compass. The contact stated that while coming to a complete stop, the vehicle would stall. The contact had to restart the vehicle in order to drive again. The failure would occur 3 times every week. The vehicle was taken to the dealer and the dealer test drove the vehicle for 16 miles, however, the dealer could not replicate the failure. The vehicle was then taken to another dealer Cerritos Dodge Chrysler Jeep RAM (18803 Studebaker Rd, Cerritos, CA 90703) but the dealer could not replicate the failure. The vehicle was not repaired and remained at the dealer Cerritos Dodge Chrysler Jeep RAM. The manufacturer was made aware of the failure and advised the contact to take the vehicle to another dealer for diagnosis. The manufacturer also opened a case but denied buying back the vehicle. The failure mileage was 49,239.
Corrective Action:
The contact owns a 2018 Jeep Compass. The contact stated that while coming to a complete stop, the vehicle would stall. The contact had to restart the vehicle in order to drive again. The failure would occur 3 times every week. The vehicle was taken to the dealer and the dealer test drove the vehicle for 16 miles, however, the dealer could not replicate the failure. The vehicle was then taken to another dealer Cerritos Dodge Chrysler Jeep RAM (18803 Studebaker Rd, Cerritos, CA 90703) but the dealer could not replicate the failure. The vehicle was not repaired and remained at the dealer Cerritos Dodge Chrysler Jeep RAM. The manufacturer was made aware of the failure and advised the contact to take the vehicle to another dealer for diagnosis. The manufacturer also opened a case but denied buying back the vehicle. The failure mileage was 49,239.
Additional Notes:
The contact owns a 2018 Jeep Compass. The contact stated that while coming to a complete stop, the vehicle would stall. The contact had to restart the vehicle in order to drive again. The failure would occur 3 times every week. The vehicle was taken to the dealer and the dealer test drove the vehicle for 16 miles, however, the dealer could not replicate the failure. The vehicle was then taken to another dealer Cerritos Dodge Chrysler Jeep RAM (18803 Studebaker Rd, Cerritos, CA 90703) but the dealer could not replicate the failure. The vehicle was not repaired and remained at the dealer Cerritos Dodge Chrysler Jeep RAM. The manufacturer was made aware of the failure and advised the contact to take the vehicle to another dealer for diagnosis. The manufacturer also opened a case but denied buying back the vehicle. The failure mileage was 49,239.
Mfg Campaign: 11421716
Recall Date: Jun 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving the jeep shuts off and then all lighys come on that are on the dash board. The jeep cannot be restarted nothing works. We have taken it to a dealer more then 5 times in less then 5 months. We replaced both batteries and still had the same issue few days later. they updated pcm module and few days later jeep shut off so the dealer replaced the pcm module. Jeep still ended up shutting off a few different time dealer said battery cable lose and maybe low oil but oil was good. We have been told by dealer they do not know what the issue is even after having a star tech look at the jeep. June 5th 2021 jeep was picked back up from dealer an is sitting in driveway because all light on an jeep oeeps shutting off its unsafe to drive.
Corrective Action:
While driving the jeep shuts off and then all lighys come on that are on the dash board. The jeep cannot be restarted nothing works. We have taken it to a dealer more then 5 times in less then 5 months. We replaced both batteries and still had the same issue few days later. they updated pcm module and few days later jeep shut off so the dealer replaced the pcm module. Jeep still ended up shutting off a few different time dealer said battery cable lose and maybe low oil but oil was good. We have been told by dealer they do not know what the issue is even after having a star tech look at the jeep. June 5th 2021 jeep was picked back up from dealer an is sitting in driveway because all light on an jeep oeeps shutting off its unsafe to drive.
Additional Notes:
While driving the jeep shuts off and then all lighys come on that are on the dash board. The jeep cannot be restarted nothing works. We have taken it to a dealer more then 5 times in less then 5 months. We replaced both batteries and still had the same issue few days later. they updated pcm module and few days later jeep shut off so the dealer replaced the pcm module. Jeep still ended up shutting off a few different time dealer said battery cable lose and maybe low oil but oil was good. We have been told by dealer they do not know what the issue is even after having a star tech look at the jeep. June 5th 2021 jeep was picked back up from dealer an is sitting in driveway because all light on an jeep oeeps shutting off its unsafe to drive.
Mfg Campaign: 11421070
Recall Date: Jun 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving the jeep shuts off and then all lighys come on that are on the dash board. The jeep cannot be restarted nothing works. We have taken it to a dealer more then 5 times in less then 5 months. We replaced both batteries and still had the same issue few days later. they updated pcm module and few days later jeep shut off so the dealer replaced the pcm module. Jeep still ended up shutting off a few different time dealer said battery cable lose and maybe low oil but oil was good. We have been told by dealer they do not know what the issue is even after having a star tech look at the jeep. June 5th 2021 jeep was picked back up from dealer an is sitting in driveway because all light on an jeep oeeps shutting off its unsafe to drive.
Corrective Action:
While driving the jeep shuts off and then all lighys come on that are on the dash board. The jeep cannot be restarted nothing works. We have taken it to a dealer more then 5 times in less then 5 months. We replaced both batteries and still had the same issue few days later. they updated pcm module and few days later jeep shut off so the dealer replaced the pcm module. Jeep still ended up shutting off a few different time dealer said battery cable lose and maybe low oil but oil was good. We have been told by dealer they do not know what the issue is even after having a star tech look at the jeep. June 5th 2021 jeep was picked back up from dealer an is sitting in driveway because all light on an jeep oeeps shutting off its unsafe to drive.
Additional Notes:
While driving the jeep shuts off and then all lighys come on that are on the dash board. The jeep cannot be restarted nothing works. We have taken it to a dealer more then 5 times in less then 5 months. We replaced both batteries and still had the same issue few days later. they updated pcm module and few days later jeep shut off so the dealer replaced the pcm module. Jeep still ended up shutting off a few different time dealer said battery cable lose and maybe low oil but oil was good. We have been told by dealer they do not know what the issue is even after having a star tech look at the jeep. June 5th 2021 jeep was picked back up from dealer an is sitting in driveway because all light on an jeep oeeps shutting off its unsafe to drive.
Mfg Campaign: 11421070
Recall Date: Jun 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Jeep Compass. The contact stated that while driving at 20 MPH in the snow, the vehicle slid on black ice and hit a curb at a low rate of speed. The contact stated that the front driver, front driver knee, and front passenger airbags deployed upon impact. The police arrived at the scene and the contact was given a ticket for speeding due to the airbags deploying; the contact maintained that she was driving at a low rate of speed. The contact was uncertain if a police report was filed. Due to the failure, the vehicle was towed to her home. After the accident, the contact sought medical attention for injuries to her chest and neck. The manufacturer nor the dealer had yet to be notified of the failure. The vehicle had yet to be repaired and remained in the possession of the contact. The failure mileage was approximately 37,000.
Corrective Action:
The contact owns a 2018 Jeep Compass. The contact stated that while driving at 20 MPH in the snow, the vehicle slid on black ice and hit a curb at a low rate of speed. The contact stated that the front driver, front driver knee, and front passenger airbags deployed upon impact. The police arrived at the scene and the contact was given a ticket for speeding due to the airbags deploying; the contact maintained that she was driving at a low rate of speed. The contact was uncertain if a police report was filed. Due to the failure, the vehicle was towed to her home. After the accident, the contact sought medical attention for injuries to her chest and neck. The manufacturer nor the dealer had yet to be notified of the failure. The vehicle had yet to be repaired and remained in the possession of the contact. The failure mileage was approximately 37,000.
Additional Notes:
The contact owns a 2018 Jeep Compass. The contact stated that while driving at 20 MPH in the snow, the vehicle slid on black ice and hit a curb at a low rate of speed. The contact stated that the front driver, front driver knee, and front passenger airbags deployed upon impact. The police arrived at the scene and the contact was given a ticket for speeding due to the airbags deploying; the contact maintained that she was driving at a low rate of speed. The contact was uncertain if a police report was filed. Due to the failure, the vehicle was towed to her home. After the accident, the contact sought medical attention for injuries to her chest and neck. The manufacturer nor the dealer had yet to be notified of the failure. The vehicle had yet to be repaired and remained in the possession of the contact. The failure mileage was approximately 37,000.
Mfg Campaign: 11420092
Recall Date: Jun 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
EXCESSIVE OIL USE - TOLD IT WAS NORMAL
Corrective Action:
EXCESSIVE OIL USE - TOLD IT WAS NORMAL
Additional Notes:
EXCESSIVE OIL USE - TOLD IT WAS NORMAL
Mfg Campaign: 11418152
Recall Date: May 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since the middle of last year (2020), the radio and back up camera have been completely glitchy. It started with the Favorites function not working with Sirius XM, then progressed to the screen freezing, not responding to any screen touches or knobs on the dashboard until eventually rebooting or staying on the back up camera picture until ultimately rebooting. Now I have both of those things and in addition, the back up camera will also turn to a blue screen and stay blue until it eventually reboots. I have taken this to the dealership MULTIPLE times. They have replaced the entire radio twice. They have done what they can to get the needed software updates. There is still no solution. This is making me hate my vehicle and I would like a solution before I trade it in for something different
Corrective Action:
Since the middle of last year (2020), the radio and back up camera have been completely glitchy. It started with the Favorites function not working with Sirius XM, then progressed to the screen freezing, not responding to any screen touches or knobs on the dashboard until eventually rebooting or staying on the back up camera picture until ultimately rebooting. Now I have both of those things and in addition, the back up camera will also turn to a blue screen and stay blue until it eventually reboots. I have taken this to the dealership MULTIPLE times. They have replaced the entire radio twice. They have done what they can to get the needed software updates. There is still no solution. This is making me hate my vehicle and I would like a solution before I trade it in for something different
Additional Notes:
Since the middle of last year (2020), the radio and back up camera have been completely glitchy. It started with the Favorites function not working with Sirius XM, then progressed to the screen freezing, not responding to any screen touches or knobs on the dashboard until eventually rebooting or staying on the back up camera picture until ultimately rebooting. Now I have both of those things and in addition, the back up camera will also turn to a blue screen and stay blue until it eventually reboots. I have taken this to the dealership MULTIPLE times. They have replaced the entire radio twice. They have done what they can to get the needed software updates. There is still no solution. This is making me hate my vehicle and I would like a solution before I trade it in for something different
Mfg Campaign: 11417760
Recall Date: May 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BACK UP CAMERA DOES NOT WORK SCREEN KEEPS GOING BLACK WITH MESSAGE SERVICE NOT AVAILABLE. BEEN OVER A WEEK SINCE LAST WORKED. BEEN GOING ON AND OFF SINCE BOUGHT THIS CAR. NOT BEING ABLE TO SEE IS SAFETY
Corrective Action:
BACK UP CAMERA DOES NOT WORK SCREEN KEEPS GOING BLACK WITH MESSAGE SERVICE NOT AVAILABLE. BEEN OVER A WEEK SINCE LAST WORKED. BEEN GOING ON AND OFF SINCE BOUGHT THIS CAR. NOT BEING ABLE TO SEE IS SAFETY
Additional Notes:
BACK UP CAMERA DOES NOT WORK SCREEN KEEPS GOING BLACK WITH MESSAGE SERVICE NOT AVAILABLE. BEEN OVER A WEEK SINCE LAST WORKED. BEEN GOING ON AND OFF SINCE BOUGHT THIS CAR. NOT BEING ABLE TO SEE IS SAFETY
Mfg Campaign: 11416014
Recall Date: May 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
COOLANT TEMPERATURE SHOOTS UP (HOT) FOR 5 -30 SECONDS THEN ENGINE STALLS. CAN'T RESTART OR STALLS IN THE MIDDLE OF DRIVING. HAS HAPPENED STATIONERY, IN MOTION, TURNING, FREEWAY AND CITY STREETS. ALSO CAN HAS HAPPENED ALL 4 SEASONS: FALL,, SPRING, SUMMER AND WINTER. HAS BEEN HAPPENING FOR 2 YEARS AND NO DEALERSHIP CAN FIND OUT WHAT'S WRONG.
Corrective Action:
COOLANT TEMPERATURE SHOOTS UP (HOT) FOR 5 -30 SECONDS THEN ENGINE STALLS. CAN'T RESTART OR STALLS IN THE MIDDLE OF DRIVING. HAS HAPPENED STATIONERY, IN MOTION, TURNING, FREEWAY AND CITY STREETS. ALSO CAN HAS HAPPENED ALL 4 SEASONS: FALL,, SPRING, SUMMER AND WINTER. HAS BEEN HAPPENING FOR 2 YEARS AND NO DEALERSHIP CAN FIND OUT WHAT'S WRONG.
Additional Notes:
COOLANT TEMPERATURE SHOOTS UP (HOT) FOR 5 -30 SECONDS THEN ENGINE STALLS. CAN'T RESTART OR STALLS IN THE MIDDLE OF DRIVING. HAS HAPPENED STATIONERY, IN MOTION, TURNING, FREEWAY AND CITY STREETS. ALSO CAN HAS HAPPENED ALL 4 SEASONS: FALL,, SPRING, SUMMER AND WINTER. HAS BEEN HAPPENING FOR 2 YEARS AND NO DEALERSHIP CAN FIND OUT WHAT'S WRONG.
Mfg Campaign: 11416034
Recall Date: May 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
COOLANT TEMPERATURE SHOOTS UP (HOT) FOR 5 -30 SECONDS THEN ENGINE STALLS. CAN'T RESTART OR STALLS IN THE MIDDLE OF DRIVING. HAS HAPPENED STATIONERY, IN MOTION, TURNING, FREEWAY AND CITY STREETS. ALSO CAN HAS HAPPENED ALL 4 SEASONS: FALL,, SPRING, SUMMER AND WINTER. HAS BEEN HAPPENING FOR 2 YEARS AND NO DEALERSHIP CAN FIND OUT WHAT'S WRONG.
Corrective Action:
COOLANT TEMPERATURE SHOOTS UP (HOT) FOR 5 -30 SECONDS THEN ENGINE STALLS. CAN'T RESTART OR STALLS IN THE MIDDLE OF DRIVING. HAS HAPPENED STATIONERY, IN MOTION, TURNING, FREEWAY AND CITY STREETS. ALSO CAN HAS HAPPENED ALL 4 SEASONS: FALL,, SPRING, SUMMER AND WINTER. HAS BEEN HAPPENING FOR 2 YEARS AND NO DEALERSHIP CAN FIND OUT WHAT'S WRONG.
Additional Notes:
COOLANT TEMPERATURE SHOOTS UP (HOT) FOR 5 -30 SECONDS THEN ENGINE STALLS. CAN'T RESTART OR STALLS IN THE MIDDLE OF DRIVING. HAS HAPPENED STATIONERY, IN MOTION, TURNING, FREEWAY AND CITY STREETS. ALSO CAN HAS HAPPENED ALL 4 SEASONS: FALL,, SPRING, SUMMER AND WINTER. HAS BEEN HAPPENING FOR 2 YEARS AND NO DEALERSHIP CAN FIND OUT WHAT'S WRONG.
Mfg Campaign: 11416034
Recall Date: May 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
THE FRONT STABILIZER BAR END LINKS HAD TO BE REPLACED AFTER 25000 MILES. THIS VEHICLE IS ABOUT 2.5 YEARS OLD. THE WORK ORDER SAYS REPLACE FRONT SWAY BAR LINKS. ISN'T THAT A BIT EARLY TO BE REPLACING LINKS LIKE THIS. THE CAR IS A DAILY DRIVE AND DOES NOT GO OFF ROAD FOR ANYTHING. THE CAR WAS MAKING A RATTLING NOISE WHEN I BROUGHT IT IN FOR SERVICE.
Corrective Action:
THE FRONT STABILIZER BAR END LINKS HAD TO BE REPLACED AFTER 25000 MILES. THIS VEHICLE IS ABOUT 2.5 YEARS OLD. THE WORK ORDER SAYS REPLACE FRONT SWAY BAR LINKS. ISN'T THAT A BIT EARLY TO BE REPLACING LINKS LIKE THIS. THE CAR IS A DAILY DRIVE AND DOES NOT GO OFF ROAD FOR ANYTHING. THE CAR WAS MAKING A RATTLING NOISE WHEN I BROUGHT IT IN FOR SERVICE.
Additional Notes:
THE FRONT STABILIZER BAR END LINKS HAD TO BE REPLACED AFTER 25000 MILES. THIS VEHICLE IS ABOUT 2.5 YEARS OLD. THE WORK ORDER SAYS REPLACE FRONT SWAY BAR LINKS. ISN'T THAT A BIT EARLY TO BE REPLACING LINKS LIKE THIS. THE CAR IS A DAILY DRIVE AND DOES NOT GO OFF ROAD FOR ANYTHING. THE CAR WAS MAKING A RATTLING NOISE WHEN I BROUGHT IT IN FOR SERVICE.
Mfg Campaign: 11415461
Recall Date: May 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EVER SINCE I HAVE OWNED THIS VEHICLE FROM MARCH 2018 WHEN DRIVING (IN MOTION) MY EMERGENCY BRAKE WILL COME ON AND SHUT ME DOWN, I HAVE HAD ENOUGH! YESTERDAY 5/4/2021 I WAS ALMOST HIT BY A SEMI BECAUSE OF THIS. JEEP HAS NOT ACKNOWLEDGED THIS ISSUE. CAR HAS BEEN BROUGHT IN TO DEALER MULTIPLE TIMES BUT I KEEP BEING TOLD THEY CANNOT RECREATE THE ISSUE ( AS IT IS SPARATIC).
Corrective Action:
EVER SINCE I HAVE OWNED THIS VEHICLE FROM MARCH 2018 WHEN DRIVING (IN MOTION) MY EMERGENCY BRAKE WILL COME ON AND SHUT ME DOWN, I HAVE HAD ENOUGH! YESTERDAY 5/4/2021 I WAS ALMOST HIT BY A SEMI BECAUSE OF THIS. JEEP HAS NOT ACKNOWLEDGED THIS ISSUE. CAR HAS BEEN BROUGHT IN TO DEALER MULTIPLE TIMES BUT I KEEP BEING TOLD THEY CANNOT RECREATE THE ISSUE ( AS IT IS SPARATIC).
Additional Notes:
EVER SINCE I HAVE OWNED THIS VEHICLE FROM MARCH 2018 WHEN DRIVING (IN MOTION) MY EMERGENCY BRAKE WILL COME ON AND SHUT ME DOWN, I HAVE HAD ENOUGH! YESTERDAY 5/4/2021 I WAS ALMOST HIT BY A SEMI BECAUSE OF THIS. JEEP HAS NOT ACKNOWLEDGED THIS ISSUE. CAR HAS BEEN BROUGHT IN TO DEALER MULTIPLE TIMES BUT I KEEP BEING TOLD THEY CANNOT RECREATE THE ISSUE ( AS IT IS SPARATIC).
Mfg Campaign: 11415219
Recall Date: May 5, 2021
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