Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T70
Recall Date: Nov 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Jeep Compass vehicles. The affected vehicles have User's Guides that contain incorrect information regarding the jump start procedure, specifically, the polarity of the battery terminals are reversed in the battery terminal graphic.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T46
Recall Date: Jul 7, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Jeep Compass vehicles equipped with a 6-speed transmission. The left front halfshaft may not be properly seated, and, as a result, it may disengage from the transmission and/or break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T26
Recall Date: May 9, 2017
Consumer Complaints
362 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I WAS GETTING ONTO THE FREEWAY GOT UP TO 60 MILES AN HOUR I SAW MY ALTERNATOR LIGHT BLINK THEN MY TRACTION CONTROL LIGHT CAME ON AND THE MOTOR LOST ALL POWER AND NOW THEY'RE TELLING ME THAT MY THROTTLE BODY IS BAD AND I SEE A LOT OF COMPLAINTS ON THE INTERNET ABOUT JEEP COMPASS THROTTLE BODIES
Corrective Action:
I WAS GETTING ONTO THE FREEWAY GOT UP TO 60 MILES AN HOUR I SAW MY ALTERNATOR LIGHT BLINK THEN MY TRACTION CONTROL LIGHT CAME ON AND THE MOTOR LOST ALL POWER AND NOW THEY'RE TELLING ME THAT MY THROTTLE BODY IS BAD AND I SEE A LOT OF COMPLAINTS ON THE INTERNET ABOUT JEEP COMPASS THROTTLE BODIES
Additional Notes:
I WAS GETTING ONTO THE FREEWAY GOT UP TO 60 MILES AN HOUR I SAW MY ALTERNATOR LIGHT BLINK THEN MY TRACTION CONTROL LIGHT CAME ON AND THE MOTOR LOST ALL POWER AND NOW THEY'RE TELLING ME THAT MY THROTTLE BODY IS BAD AND I SEE A LOT OF COMPLAINTS ON THE INTERNET ABOUT JEEP COMPASS THROTTLE BODIES
Mfg Campaign: 11374858
Recall Date: Nov 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS GETTING ONTO THE FREEWAY GOT UP TO 60 MILES AN HOUR I SAW MY ALTERNATOR LIGHT BLINK THEN MY TRACTION CONTROL LIGHT CAME ON AND THE MOTOR LOST ALL POWER AND NOW THEY'RE TELLING ME THAT MY THROTTLE BODY IS BAD AND I SEE A LOT OF COMPLAINTS ON THE INTERNET ABOUT JEEP COMPASS THROTTLE BODIES
Corrective Action:
I WAS GETTING ONTO THE FREEWAY GOT UP TO 60 MILES AN HOUR I SAW MY ALTERNATOR LIGHT BLINK THEN MY TRACTION CONTROL LIGHT CAME ON AND THE MOTOR LOST ALL POWER AND NOW THEY'RE TELLING ME THAT MY THROTTLE BODY IS BAD AND I SEE A LOT OF COMPLAINTS ON THE INTERNET ABOUT JEEP COMPASS THROTTLE BODIES
Additional Notes:
I WAS GETTING ONTO THE FREEWAY GOT UP TO 60 MILES AN HOUR I SAW MY ALTERNATOR LIGHT BLINK THEN MY TRACTION CONTROL LIGHT CAME ON AND THE MOTOR LOST ALL POWER AND NOW THEY'RE TELLING ME THAT MY THROTTLE BODY IS BAD AND I SEE A LOT OF COMPLAINTS ON THE INTERNET ABOUT JEEP COMPASS THROTTLE BODIES
Mfg Campaign: 11374858
Recall Date: Nov 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MULTIPLE ELECTRICAL ISSUES FOR THE LAST 2 YEARS. MOST NOTABLY IS WHEN I START THE CAR THE TEMPERATURE RESETS ITSELF TO THE OPPOSITE OF WHAT IT WAS. I.E. TURNED CAR OFF WITH TEMP LO AND RESET ITSELF TO HI. TAKEN IT TO THE DEALERSHIP WHO STATES THEY CAN'T REPLICATE THIS AT ALL. THIS STILL HAPPENS WITH NO RESOLVE. NOW I RECEIVE DASH MESSAGES STATING MULTIPLE LIGHTS DON'T WORK SUCH AS THE BRAKE LIGHTS HOWEVER THEY ARE PERFECTLY FINE. OTHER MESSAGES HAVE FLASHED BUT THEN DISAPPEAR. ALSO ISSUES WITH THE USB AND UCONNECT. USB HAS BEEN REPLACED DUE TO BEING LOOSE BUT NOW AS I DRIVE THE USB CUTS IN AND OUT. ALSO HAVE BEEN TOLD THEY CANNOT REPLICATE THIS ISSUE.MANY OF THESE ISSUES STARTED 6 MONTHS AFTER PURCHASING THE VEHICLE AND STILL PERSIST TO THIS DAY.
Corrective Action:
MULTIPLE ELECTRICAL ISSUES FOR THE LAST 2 YEARS. MOST NOTABLY IS WHEN I START THE CAR THE TEMPERATURE RESETS ITSELF TO THE OPPOSITE OF WHAT IT WAS. I.E. TURNED CAR OFF WITH TEMP LO AND RESET ITSELF TO HI. TAKEN IT TO THE DEALERSHIP WHO STATES THEY CAN'T REPLICATE THIS AT ALL. THIS STILL HAPPENS WITH NO RESOLVE. NOW I RECEIVE DASH MESSAGES STATING MULTIPLE LIGHTS DON'T WORK SUCH AS THE BRAKE LIGHTS HOWEVER THEY ARE PERFECTLY FINE. OTHER MESSAGES HAVE FLASHED BUT THEN DISAPPEAR. ALSO ISSUES WITH THE USB AND UCONNECT. USB HAS BEEN REPLACED DUE TO BEING LOOSE BUT NOW AS I DRIVE THE USB CUTS IN AND OUT. ALSO HAVE BEEN TOLD THEY CANNOT REPLICATE THIS ISSUE.MANY OF THESE ISSUES STARTED 6 MONTHS AFTER PURCHASING THE VEHICLE AND STILL PERSIST TO THIS DAY.
Additional Notes:
MULTIPLE ELECTRICAL ISSUES FOR THE LAST 2 YEARS. MOST NOTABLY IS WHEN I START THE CAR THE TEMPERATURE RESETS ITSELF TO THE OPPOSITE OF WHAT IT WAS. I.E. TURNED CAR OFF WITH TEMP LO AND RESET ITSELF TO HI. TAKEN IT TO THE DEALERSHIP WHO STATES THEY CAN'T REPLICATE THIS AT ALL. THIS STILL HAPPENS WITH NO RESOLVE. NOW I RECEIVE DASH MESSAGES STATING MULTIPLE LIGHTS DON'T WORK SUCH AS THE BRAKE LIGHTS HOWEVER THEY ARE PERFECTLY FINE. OTHER MESSAGES HAVE FLASHED BUT THEN DISAPPEAR. ALSO ISSUES WITH THE USB AND UCONNECT. USB HAS BEEN REPLACED DUE TO BEING LOOSE BUT NOW AS I DRIVE THE USB CUTS IN AND OUT. ALSO HAVE BEEN TOLD THEY CANNOT REPLICATE THIS ISSUE.MANY OF THESE ISSUES STARTED 6 MONTHS AFTER PURCHASING THE VEHICLE AND STILL PERSIST TO THIS DAY.
Mfg Campaign: 11374209
Recall Date: Nov 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY LOW OIL PRESSURE LIGHT CAME ON. I TOOK IT TO GET THE OIL CHANGED AS IT WAS DUE FOR AN OIL CHANGE ANYWAY. THEY TOLD ME MY OIL LEVEL WAS 3.5 QUARTS LOW AND THAT I NEEDED TO TAKE THE CAR TO THE DEALERSHIP TO HAVE IT LOOKED AT BECAUSE IT SHOULDN'T BE USING THAT MUCH OIL BETWEEN REGULAR OIL CHANGES. I TOOK IT TO JEEP WHERE THEY DIDN'T EVEN LOOK AT THE VEHICLE AND JUST TOLD ME THAT THIS ENGINE IS KNOWN TO BURN THAT MUCH OIL BETWEEN OIL CHANGES AND JEEP DEEMS IT AS 'ACCEPTABLE' BECAUSE THE OWNERS MANUEL STATES TO CHECK OIL LEVELS AT EVERY FILL UP AND ADD OIL AS NEEDED TO MAINTAIN A SAFE OIL LEVEL. HOW IS IT EVEN ACCEPTABLE FOR A BRAND NEW 2017 VEHICLE TO BURN 3.5 QUARTS OF OIL BETWEEN REGULAR OIL CHANGES? WHY DOES JEEP FIND IT ACCEPTABLE THAT I NEED TO CARRY OIL AROUND IN MY CAR 'JUST IN CASE' IT GETS LOW? WHY ARE THEY NOT FIXING THIS ISSUE?!
Corrective Action:
MY LOW OIL PRESSURE LIGHT CAME ON. I TOOK IT TO GET THE OIL CHANGED AS IT WAS DUE FOR AN OIL CHANGE ANYWAY. THEY TOLD ME MY OIL LEVEL WAS 3.5 QUARTS LOW AND THAT I NEEDED TO TAKE THE CAR TO THE DEALERSHIP TO HAVE IT LOOKED AT BECAUSE IT SHOULDN'T BE USING THAT MUCH OIL BETWEEN REGULAR OIL CHANGES. I TOOK IT TO JEEP WHERE THEY DIDN'T EVEN LOOK AT THE VEHICLE AND JUST TOLD ME THAT THIS ENGINE IS KNOWN TO BURN THAT MUCH OIL BETWEEN OIL CHANGES AND JEEP DEEMS IT AS 'ACCEPTABLE' BECAUSE THE OWNERS MANUEL STATES TO CHECK OIL LEVELS AT EVERY FILL UP AND ADD OIL AS NEEDED TO MAINTAIN A SAFE OIL LEVEL. HOW IS IT EVEN ACCEPTABLE FOR A BRAND NEW 2017 VEHICLE TO BURN 3.5 QUARTS OF OIL BETWEEN REGULAR OIL CHANGES? WHY DOES JEEP FIND IT ACCEPTABLE THAT I NEED TO CARRY OIL AROUND IN MY CAR 'JUST IN CASE' IT GETS LOW? WHY ARE THEY NOT FIXING THIS ISSUE?!
Additional Notes:
MY LOW OIL PRESSURE LIGHT CAME ON. I TOOK IT TO GET THE OIL CHANGED AS IT WAS DUE FOR AN OIL CHANGE ANYWAY. THEY TOLD ME MY OIL LEVEL WAS 3.5 QUARTS LOW AND THAT I NEEDED TO TAKE THE CAR TO THE DEALERSHIP TO HAVE IT LOOKED AT BECAUSE IT SHOULDN'T BE USING THAT MUCH OIL BETWEEN REGULAR OIL CHANGES. I TOOK IT TO JEEP WHERE THEY DIDN'T EVEN LOOK AT THE VEHICLE AND JUST TOLD ME THAT THIS ENGINE IS KNOWN TO BURN THAT MUCH OIL BETWEEN OIL CHANGES AND JEEP DEEMS IT AS 'ACCEPTABLE' BECAUSE THE OWNERS MANUEL STATES TO CHECK OIL LEVELS AT EVERY FILL UP AND ADD OIL AS NEEDED TO MAINTAIN A SAFE OIL LEVEL. HOW IS IT EVEN ACCEPTABLE FOR A BRAND NEW 2017 VEHICLE TO BURN 3.5 QUARTS OF OIL BETWEEN REGULAR OIL CHANGES? WHY DOES JEEP FIND IT ACCEPTABLE THAT I NEED TO CARRY OIL AROUND IN MY CAR 'JUST IN CASE' IT GETS LOW? WHY ARE THEY NOT FIXING THIS ISSUE?!
Mfg Campaign: 11372930
Recall Date: Nov 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY LOW OIL PRESSURE LIGHT CAME ON. I TOOK IT TO GET THE OIL CHANGED AS IT WAS DUE FOR AN OIL CHANGE ANYWAY. THEY TOLD ME MY OIL LEVEL WAS 3.5 QUARTS LOW AND THAT I NEEDED TO TAKE THE CAR TO THE DEALERSHIP TO HAVE IT LOOKED AT BECAUSE IT SHOULDN'T BE USING THAT MUCH OIL BETWEEN REGULAR OIL CHANGES. I TOOK IT TO JEEP WHERE THEY DIDN'T EVEN LOOK AT THE VEHICLE AND JUST TOLD ME THAT THIS ENGINE IS KNOWN TO BURN THAT MUCH OIL BETWEEN OIL CHANGES AND JEEP DEEMS IT AS 'ACCEPTABLE' BECAUSE THE OWNERS MANUEL STATES TO CHECK OIL LEVELS AT EVERY FILL UP AND ADD OIL AS NEEDED TO MAINTAIN A SAFE OIL LEVEL. HOW IS IT EVEN ACCEPTABLE FOR A BRAND NEW 2017 VEHICLE TO BURN 3.5 QUARTS OF OIL BETWEEN REGULAR OIL CHANGES? WHY DOES JEEP FIND IT ACCEPTABLE THAT I NEED TO CARRY OIL AROUND IN MY CAR 'JUST IN CASE' IT GETS LOW? WHY ARE THEY NOT FIXING THIS ISSUE?!
Corrective Action:
MY LOW OIL PRESSURE LIGHT CAME ON. I TOOK IT TO GET THE OIL CHANGED AS IT WAS DUE FOR AN OIL CHANGE ANYWAY. THEY TOLD ME MY OIL LEVEL WAS 3.5 QUARTS LOW AND THAT I NEEDED TO TAKE THE CAR TO THE DEALERSHIP TO HAVE IT LOOKED AT BECAUSE IT SHOULDN'T BE USING THAT MUCH OIL BETWEEN REGULAR OIL CHANGES. I TOOK IT TO JEEP WHERE THEY DIDN'T EVEN LOOK AT THE VEHICLE AND JUST TOLD ME THAT THIS ENGINE IS KNOWN TO BURN THAT MUCH OIL BETWEEN OIL CHANGES AND JEEP DEEMS IT AS 'ACCEPTABLE' BECAUSE THE OWNERS MANUEL STATES TO CHECK OIL LEVELS AT EVERY FILL UP AND ADD OIL AS NEEDED TO MAINTAIN A SAFE OIL LEVEL. HOW IS IT EVEN ACCEPTABLE FOR A BRAND NEW 2017 VEHICLE TO BURN 3.5 QUARTS OF OIL BETWEEN REGULAR OIL CHANGES? WHY DOES JEEP FIND IT ACCEPTABLE THAT I NEED TO CARRY OIL AROUND IN MY CAR 'JUST IN CASE' IT GETS LOW? WHY ARE THEY NOT FIXING THIS ISSUE?!
Additional Notes:
MY LOW OIL PRESSURE LIGHT CAME ON. I TOOK IT TO GET THE OIL CHANGED AS IT WAS DUE FOR AN OIL CHANGE ANYWAY. THEY TOLD ME MY OIL LEVEL WAS 3.5 QUARTS LOW AND THAT I NEEDED TO TAKE THE CAR TO THE DEALERSHIP TO HAVE IT LOOKED AT BECAUSE IT SHOULDN'T BE USING THAT MUCH OIL BETWEEN REGULAR OIL CHANGES. I TOOK IT TO JEEP WHERE THEY DIDN'T EVEN LOOK AT THE VEHICLE AND JUST TOLD ME THAT THIS ENGINE IS KNOWN TO BURN THAT MUCH OIL BETWEEN OIL CHANGES AND JEEP DEEMS IT AS 'ACCEPTABLE' BECAUSE THE OWNERS MANUEL STATES TO CHECK OIL LEVELS AT EVERY FILL UP AND ADD OIL AS NEEDED TO MAINTAIN A SAFE OIL LEVEL. HOW IS IT EVEN ACCEPTABLE FOR A BRAND NEW 2017 VEHICLE TO BURN 3.5 QUARTS OF OIL BETWEEN REGULAR OIL CHANGES? WHY DOES JEEP FIND IT ACCEPTABLE THAT I NEED TO CARRY OIL AROUND IN MY CAR 'JUST IN CASE' IT GETS LOW? WHY ARE THEY NOT FIXING THIS ISSUE?!
Mfg Campaign: 11372930
Recall Date: Nov 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ACCORDING TO TECHS AT DODGE DEALERSHIP BOT FRONT ANTI LOCK BRAKE SENSORS ARE BAD. THIS VEHICLE IS ONLY DRIVEN ON PAVED ROADS. THIS VEHICLE ONLY HAS 27203 MILES ON IT. LIGHT HAS BEEN COMING ON AND GOING OFF FOR A MONTH. IT IS HARD TO UNDERSTAND HOW 2 SENSORS COULD GO BAD AT THE SAME TIME UNLESS THE SENSORS ARE OF POOR QUALITY. THESE SENSORS ARE ORIGINAL SENSORS. SAFETY EQUIPMENT SHOULD NOT BE SUBJECT TO COST SAVINGS. THIS VEHICLE IS WELL WITHIN THE MILEAGE FOR WARRANTY AND ONLY TWO MONTHS OUT OF TIME WARRANTY. HOW DO 2 SENSORS GO BAD AT ONCE? RESEARCHING THESE PROBLEMS ONLINE AND IT SEEMS TO BE A COMMON PROBLEM WITH JEEP.
Corrective Action:
ACCORDING TO TECHS AT DODGE DEALERSHIP BOT FRONT ANTI LOCK BRAKE SENSORS ARE BAD. THIS VEHICLE IS ONLY DRIVEN ON PAVED ROADS. THIS VEHICLE ONLY HAS 27203 MILES ON IT. LIGHT HAS BEEN COMING ON AND GOING OFF FOR A MONTH. IT IS HARD TO UNDERSTAND HOW 2 SENSORS COULD GO BAD AT THE SAME TIME UNLESS THE SENSORS ARE OF POOR QUALITY. THESE SENSORS ARE ORIGINAL SENSORS. SAFETY EQUIPMENT SHOULD NOT BE SUBJECT TO COST SAVINGS. THIS VEHICLE IS WELL WITHIN THE MILEAGE FOR WARRANTY AND ONLY TWO MONTHS OUT OF TIME WARRANTY. HOW DO 2 SENSORS GO BAD AT ONCE? RESEARCHING THESE PROBLEMS ONLINE AND IT SEEMS TO BE A COMMON PROBLEM WITH JEEP.
Additional Notes:
ACCORDING TO TECHS AT DODGE DEALERSHIP BOT FRONT ANTI LOCK BRAKE SENSORS ARE BAD. THIS VEHICLE IS ONLY DRIVEN ON PAVED ROADS. THIS VEHICLE ONLY HAS 27203 MILES ON IT. LIGHT HAS BEEN COMING ON AND GOING OFF FOR A MONTH. IT IS HARD TO UNDERSTAND HOW 2 SENSORS COULD GO BAD AT THE SAME TIME UNLESS THE SENSORS ARE OF POOR QUALITY. THESE SENSORS ARE ORIGINAL SENSORS. SAFETY EQUIPMENT SHOULD NOT BE SUBJECT TO COST SAVINGS. THIS VEHICLE IS WELL WITHIN THE MILEAGE FOR WARRANTY AND ONLY TWO MONTHS OUT OF TIME WARRANTY. HOW DO 2 SENSORS GO BAD AT ONCE? RESEARCHING THESE PROBLEMS ONLINE AND IT SEEMS TO BE A COMMON PROBLEM WITH JEEP.
Mfg Campaign: 11365334
Recall Date: Oct 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
2ND TIME THIS HAPPENED WITHIN A MONTH. DEALER CHANGED BATTERIES 1ST TIME. COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. EXAMPLE: ENGINE LIGHT, AIR BAG, OIL, WITH EVERY WARNING LIGHT THERE IS. VEHICLE JUST SHUT DOWN ON A BUSY ROAD. VERY DANGEROUS. 15 MIN LATER IT STARTED BACK UP LIKE THERE WASNT A PROBLEM. THERE IS EXCESS OIL USE ALSO. CHANGED OIL, A MONTH LATER, ITS A 1/4 LOW. NO DRIPS EITHER. THIS SHOULD NOT BE HAPPENING FOR A VEHICLE THAT IS ONLY 3 YEARS OLD.
Corrective Action:
2ND TIME THIS HAPPENED WITHIN A MONTH. DEALER CHANGED BATTERIES 1ST TIME. COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. EXAMPLE: ENGINE LIGHT, AIR BAG, OIL, WITH EVERY WARNING LIGHT THERE IS. VEHICLE JUST SHUT DOWN ON A BUSY ROAD. VERY DANGEROUS. 15 MIN LATER IT STARTED BACK UP LIKE THERE WASNT A PROBLEM. THERE IS EXCESS OIL USE ALSO. CHANGED OIL, A MONTH LATER, ITS A 1/4 LOW. NO DRIPS EITHER. THIS SHOULD NOT BE HAPPENING FOR A VEHICLE THAT IS ONLY 3 YEARS OLD.
Additional Notes:
2ND TIME THIS HAPPENED WITHIN A MONTH. DEALER CHANGED BATTERIES 1ST TIME. COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. EXAMPLE: ENGINE LIGHT, AIR BAG, OIL, WITH EVERY WARNING LIGHT THERE IS. VEHICLE JUST SHUT DOWN ON A BUSY ROAD. VERY DANGEROUS. 15 MIN LATER IT STARTED BACK UP LIKE THERE WASNT A PROBLEM. THERE IS EXCESS OIL USE ALSO. CHANGED OIL, A MONTH LATER, ITS A 1/4 LOW. NO DRIPS EITHER. THIS SHOULD NOT BE HAPPENING FOR A VEHICLE THAT IS ONLY 3 YEARS OLD.
Mfg Campaign: 11363790
Recall Date: Oct 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2ND TIME THIS HAPPENED WITHIN A MONTH. DEALER CHANGED BATTERIES 1ST TIME. COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. EXAMPLE: ENGINE LIGHT, AIR BAG, OIL, WITH EVERY WARNING LIGHT THERE IS. VEHICLE JUST SHUT DOWN ON A BUSY ROAD. VERY DANGEROUS. 15 MIN LATER IT STARTED BACK UP LIKE THERE WASNT A PROBLEM. THERE IS EXCESS OIL USE ALSO. CHANGED OIL, A MONTH LATER, ITS A 1/4 LOW. NO DRIPS EITHER. THIS SHOULD NOT BE HAPPENING FOR A VEHICLE THAT IS ONLY 3 YEARS OLD.
Corrective Action:
2ND TIME THIS HAPPENED WITHIN A MONTH. DEALER CHANGED BATTERIES 1ST TIME. COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. EXAMPLE: ENGINE LIGHT, AIR BAG, OIL, WITH EVERY WARNING LIGHT THERE IS. VEHICLE JUST SHUT DOWN ON A BUSY ROAD. VERY DANGEROUS. 15 MIN LATER IT STARTED BACK UP LIKE THERE WASNT A PROBLEM. THERE IS EXCESS OIL USE ALSO. CHANGED OIL, A MONTH LATER, ITS A 1/4 LOW. NO DRIPS EITHER. THIS SHOULD NOT BE HAPPENING FOR A VEHICLE THAT IS ONLY 3 YEARS OLD.
Additional Notes:
2ND TIME THIS HAPPENED WITHIN A MONTH. DEALER CHANGED BATTERIES 1ST TIME. COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. EXAMPLE: ENGINE LIGHT, AIR BAG, OIL, WITH EVERY WARNING LIGHT THERE IS. VEHICLE JUST SHUT DOWN ON A BUSY ROAD. VERY DANGEROUS. 15 MIN LATER IT STARTED BACK UP LIKE THERE WASNT A PROBLEM. THERE IS EXCESS OIL USE ALSO. CHANGED OIL, A MONTH LATER, ITS A 1/4 LOW. NO DRIPS EITHER. THIS SHOULD NOT BE HAPPENING FOR A VEHICLE THAT IS ONLY 3 YEARS OLD.
Mfg Campaign: 11363790
Recall Date: Oct 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2ND TIME THIS HAPPENED WITHIN A MONTH. DEALER CHANGED BATTERIES 1ST TIME. COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. EXAMPLE: ENGINE LIGHT, AIR BAG, OIL, WITH EVERY WARNING LIGHT THERE IS. VEHICLE JUST SHUT DOWN ON A BUSY ROAD. VERY DANGEROUS. 15 MIN LATER IT STARTED BACK UP LIKE THERE WASNT A PROBLEM. THERE IS EXCESS OIL USE ALSO. CHANGED OIL, A MONTH LATER, ITS A 1/4 LOW. NO DRIPS EITHER. THIS SHOULD NOT BE HAPPENING FOR A VEHICLE THAT IS ONLY 3 YEARS OLD.
Corrective Action:
2ND TIME THIS HAPPENED WITHIN A MONTH. DEALER CHANGED BATTERIES 1ST TIME. COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. EXAMPLE: ENGINE LIGHT, AIR BAG, OIL, WITH EVERY WARNING LIGHT THERE IS. VEHICLE JUST SHUT DOWN ON A BUSY ROAD. VERY DANGEROUS. 15 MIN LATER IT STARTED BACK UP LIKE THERE WASNT A PROBLEM. THERE IS EXCESS OIL USE ALSO. CHANGED OIL, A MONTH LATER, ITS A 1/4 LOW. NO DRIPS EITHER. THIS SHOULD NOT BE HAPPENING FOR A VEHICLE THAT IS ONLY 3 YEARS OLD.
Additional Notes:
2ND TIME THIS HAPPENED WITHIN A MONTH. DEALER CHANGED BATTERIES 1ST TIME. COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. EXAMPLE: ENGINE LIGHT, AIR BAG, OIL, WITH EVERY WARNING LIGHT THERE IS. VEHICLE JUST SHUT DOWN ON A BUSY ROAD. VERY DANGEROUS. 15 MIN LATER IT STARTED BACK UP LIKE THERE WASNT A PROBLEM. THERE IS EXCESS OIL USE ALSO. CHANGED OIL, A MONTH LATER, ITS A 1/4 LOW. NO DRIPS EITHER. THIS SHOULD NOT BE HAPPENING FOR A VEHICLE THAT IS ONLY 3 YEARS OLD.
Mfg Campaign: 11363790
Recall Date: Oct 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE ENGINE RUNS VERY HOT AND IT BURNS OIL LIKE I HAVE NEVER SEEN BEFORE. THE SERVICE MANAGER KNOWS ABOUT THIS AS WELL AS THE ADVISORS ALL INFORMED ME THAT THIS ENGINE DOES RUN HOT. IT BURNS OIL SO QUICKLY THAT YOU HAVE TO CHECK IT EVERY TIME YOU FILL UP ON GAS. IF YOU DO IT MONTHLY..YOU WILL WIND UP LOW AND WHEN THIS ENGINE IS LOW ON OIL...IT WILL SHUT OFF SOMETIMES WITHOUT NOTICE AND IT HAPPENED TO US IN THE MIDDLE OF THE HWY ON A RAINY DAY. THIS VEHICLE SHUT DOWN ON US 2 TIMES IN LESS THAN A YEAR AND WITH THE ENGINE RUNNING SO HOT...THE DIP STICK IS LITERALLY ALMOST TO HOT TO HANDLE IF YOU STOP TO CHECK THE OIL. IT HAS ALSO CAUSED THE AUXILIARY AS WELL AS THE MAIN BATTERY. I REPLACED THE AUXILIARY BATTERY IN DECEMBER 2019 THEN BOTH BATTERIES IN SEPTEMBER 2019. ALSO ANOTHER REASON FOR THIS VEHICLE TO SHUT DOWN WITHOUT NOTICE. ALL SORTS OF BIZARRE NOTICES CAME ON WHEN THE BATTERIES WENT. THE ELECTRONIC EMERGENCY PARKING BRAKE ENGAGES WHEN IT RUNS LOW ON OIL AS WELL AS WHEN THE BATTERIES ARE LOW AND/OR DIE. NOT A GOOD THING AS YOU HAVE TO REMOVE THE CENTER SHIFT COUNSEL TO UNLOCK THE GEAR SHIFTER IF YOU NEED TO PUT IT IN NEUTRAL TO PUSH IT IN A SAFER PLACE OR GET IT TOWED. WITH AS HOT AS THIS ENGINE RUNS AND BURNS OIL SO RAPIDLY...MY CONCERN IS THAT IT WILL COMBUST AS WHEN OIL BURNS AT SUCH A FAST RATE IT WILL LEAVE A RESIDUE AND IF THE DIPSTICK GETS THIS HOT...I CAN ONLY IMAGINE HOW HOT EVERYTHING ELSE IS. AS SOON AS I POPPED THE HOOD...I FELT THAT HEAT. NOT A SAFE VEHICLE. I NOW KNOW WHY IT IS A DUAL AIR PORT AS WELL AS THE (AUTO STOP) THAT STOPS THE ENGINE WHEN IN IDLE...BOTH ARE THERE IN AN ATTEMPT TO HOPEFULLY KEEP THIS ENGINE COOL ENOUGH TO NOT COMBUST. FRIENDS WITH THIS SAME ENGINE HAD SIMILAR ISSUES THAT CAUSED THEIR VEHICLE TO STOP WHILE DRIVING. MY OTHER CONCERN IS THAT IT MAY STOP IN THE MIDDLE OF AN INTERSECTION OR GET REARENDED. NOT A SAFE VEHICLE!!!
Corrective Action:
THE ENGINE RUNS VERY HOT AND IT BURNS OIL LIKE I HAVE NEVER SEEN BEFORE. THE SERVICE MANAGER KNOWS ABOUT THIS AS WELL AS THE ADVISORS ALL INFORMED ME THAT THIS ENGINE DOES RUN HOT. IT BURNS OIL SO QUICKLY THAT YOU HAVE TO CHECK IT EVERY TIME YOU FILL UP ON GAS. IF YOU DO IT MONTHLY..YOU WILL WIND UP LOW AND WHEN THIS ENGINE IS LOW ON OIL...IT WILL SHUT OFF SOMETIMES WITHOUT NOTICE AND IT HAPPENED TO US IN THE MIDDLE OF THE HWY ON A RAINY DAY. THIS VEHICLE SHUT DOWN ON US 2 TIMES IN LESS THAN A YEAR AND WITH THE ENGINE RUNNING SO HOT...THE DIP STICK IS LITERALLY ALMOST TO HOT TO HANDLE IF YOU STOP TO CHECK THE OIL. IT HAS ALSO CAUSED THE AUXILIARY AS WELL AS THE MAIN BATTERY. I REPLACED THE AUXILIARY BATTERY IN DECEMBER 2019 THEN BOTH BATTERIES IN SEPTEMBER 2019. ALSO ANOTHER REASON FOR THIS VEHICLE TO SHUT DOWN WITHOUT NOTICE. ALL SORTS OF BIZARRE NOTICES CAME ON WHEN THE BATTERIES WENT. THE ELECTRONIC EMERGENCY PARKING BRAKE ENGAGES WHEN IT RUNS LOW ON OIL AS WELL AS WHEN THE BATTERIES ARE LOW AND/OR DIE. NOT A GOOD THING AS YOU HAVE TO REMOVE THE CENTER SHIFT COUNSEL TO UNLOCK THE GEAR SHIFTER IF YOU NEED TO PUT IT IN NEUTRAL TO PUSH IT IN A SAFER PLACE OR GET IT TOWED. WITH AS HOT AS THIS ENGINE RUNS AND BURNS OIL SO RAPIDLY...MY CONCERN IS THAT IT WILL COMBUST AS WHEN OIL BURNS AT SUCH A FAST RATE IT WILL LEAVE A RESIDUE AND IF THE DIPSTICK GETS THIS HOT...I CAN ONLY IMAGINE HOW HOT EVERYTHING ELSE IS. AS SOON AS I POPPED THE HOOD...I FELT THAT HEAT. NOT A SAFE VEHICLE. I NOW KNOW WHY IT IS A DUAL AIR PORT AS WELL AS THE (AUTO STOP) THAT STOPS THE ENGINE WHEN IN IDLE...BOTH ARE THERE IN AN ATTEMPT TO HOPEFULLY KEEP THIS ENGINE COOL ENOUGH TO NOT COMBUST. FRIENDS WITH THIS SAME ENGINE HAD SIMILAR ISSUES THAT CAUSED THEIR VEHICLE TO STOP WHILE DRIVING. MY OTHER CONCERN IS THAT IT MAY STOP IN THE MIDDLE OF AN INTERSECTION OR GET REARENDED. NOT A SAFE VEHICLE!!!
Additional Notes:
THE ENGINE RUNS VERY HOT AND IT BURNS OIL LIKE I HAVE NEVER SEEN BEFORE. THE SERVICE MANAGER KNOWS ABOUT THIS AS WELL AS THE ADVISORS ALL INFORMED ME THAT THIS ENGINE DOES RUN HOT. IT BURNS OIL SO QUICKLY THAT YOU HAVE TO CHECK IT EVERY TIME YOU FILL UP ON GAS. IF YOU DO IT MONTHLY..YOU WILL WIND UP LOW AND WHEN THIS ENGINE IS LOW ON OIL...IT WILL SHUT OFF SOMETIMES WITHOUT NOTICE AND IT HAPPENED TO US IN THE MIDDLE OF THE HWY ON A RAINY DAY. THIS VEHICLE SHUT DOWN ON US 2 TIMES IN LESS THAN A YEAR AND WITH THE ENGINE RUNNING SO HOT...THE DIP STICK IS LITERALLY ALMOST TO HOT TO HANDLE IF YOU STOP TO CHECK THE OIL. IT HAS ALSO CAUSED THE AUXILIARY AS WELL AS THE MAIN BATTERY. I REPLACED THE AUXILIARY BATTERY IN DECEMBER 2019 THEN BOTH BATTERIES IN SEPTEMBER 2019. ALSO ANOTHER REASON FOR THIS VEHICLE TO SHUT DOWN WITHOUT NOTICE. ALL SORTS OF BIZARRE NOTICES CAME ON WHEN THE BATTERIES WENT. THE ELECTRONIC EMERGENCY PARKING BRAKE ENGAGES WHEN IT RUNS LOW ON OIL AS WELL AS WHEN THE BATTERIES ARE LOW AND/OR DIE. NOT A GOOD THING AS YOU HAVE TO REMOVE THE CENTER SHIFT COUNSEL TO UNLOCK THE GEAR SHIFTER IF YOU NEED TO PUT IT IN NEUTRAL TO PUSH IT IN A SAFER PLACE OR GET IT TOWED. WITH AS HOT AS THIS ENGINE RUNS AND BURNS OIL SO RAPIDLY...MY CONCERN IS THAT IT WILL COMBUST AS WHEN OIL BURNS AT SUCH A FAST RATE IT WILL LEAVE A RESIDUE AND IF THE DIPSTICK GETS THIS HOT...I CAN ONLY IMAGINE HOW HOT EVERYTHING ELSE IS. AS SOON AS I POPPED THE HOOD...I FELT THAT HEAT. NOT A SAFE VEHICLE. I NOW KNOW WHY IT IS A DUAL AIR PORT AS WELL AS THE (AUTO STOP) THAT STOPS THE ENGINE WHEN IN IDLE...BOTH ARE THERE IN AN ATTEMPT TO HOPEFULLY KEEP THIS ENGINE COOL ENOUGH TO NOT COMBUST. FRIENDS WITH THIS SAME ENGINE HAD SIMILAR ISSUES THAT CAUSED THEIR VEHICLE TO STOP WHILE DRIVING. MY OTHER CONCERN IS THAT IT MAY STOP IN THE MIDDLE OF AN INTERSECTION OR GET REARENDED. NOT A SAFE VEHICLE!!!
Mfg Campaign: 11362288
Recall Date: Oct 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE RADIO/NAVIGATION SYSTEM SEEMS TO HAVE A MIND OF IT'S OWN. FIRST, THE RADIO SCREEN HAS BEEN SLOWLY SEPARATING FROM THE RADIO, WHICH HASN'T AFFECTED THE USE OF THE TOUCH SCREEN USAGE. IT IS ABOUT HALF WAY SEPARATED. ALL OF A SUDDEN WE FIND THE UNIT CHANGING OUR RADIO STATIONS USING OUR PRESETS AND MANUALLY ENTERING IN DIGITS; IT SCROLLS THROUGH THE AIR CONDITIONING VENT OPTIONS AND STOPS ON ANY ONE OF THEM RANDOMLY; IT HAS SELECTED THE UCONNECT APP TRYING TO LOAD SOME APPLICATION THAT ISN'T LOADED; IT HAS SELECTED TO TURN ON THE HEATED STEERING WHEEL; IT HAS SELECTED TO TURN ON EITHER SEAT'S HEATER AND THEN OFF AGAIN, THEN BOTH, ETC.; IT HAS SELECTED THE NAVIGATION AND ROUTED TO DIFFERENT LOCATIONS AND STARTED THE NAVIGATION ALL ON IT'S OWN; ON ONE DRIVE, WHILE IN MOTION, THIS SUMMER WHEN 100 DEG OUTSIDE, IT HAS TURNED THE HEATER ALL THE WAY UP AND THEN LOCKED THE SCREEN SO WE COULDN'T CHANGE IT BACK. ON THIS ONE, IT NEARLY CAUSED AN ACCIDENT! MY HAS HAD A STROKE BEFORE AND CAN'T TAKE THE HEAT. WHEN IT WOULDN'T LET HER CHANGE IT BACK TO AIR CONDITIONING SHE NEARLY PASSED OUT TRYING TO GET OUT OF TRAFFIC AND TO THE SIDE OF THE ROAD. IT WOULDN'T EVEN LET HER USE THE MANUAL KNOBS TO CONTROL THE AIR CONDITIONING. THEY WERE LOCKED. EVEN WHEN TURNING CAR OFF AND THEN BACK ON DIDN'T HELP INITIALLY. IT TOOK 3 TIMES UNTIL IT LET HER ADJUST IT. THESE HAPPENINGS ARE RANDOM; SOME HAPPENING MORE THAN OTHERS AND SOMETIMES NOT AT ALL. IT HAPPENS AT ANY POINT, IN MOTION OR SITTING STILL; CITY, HIGHWAY, TURNING, STRAIGHT; IT DOESN'T MATTER TO IT. THIS HAPPENS AT LEAST DAILY AND WILL START AND STOP AT RANDOM TIMES. MOST OF THE TIME IT DOESN'T STOP UNTIL YOU CUT THE CAR OFF. THIS IS A SAFETY ISSUE IN SO MANY WAYS. I HAVE VIDEOS THAT SHOWS THIS, BUT CAN'T UPLOAD A VIDEO.
Corrective Action:
THE RADIO/NAVIGATION SYSTEM SEEMS TO HAVE A MIND OF IT'S OWN. FIRST, THE RADIO SCREEN HAS BEEN SLOWLY SEPARATING FROM THE RADIO, WHICH HASN'T AFFECTED THE USE OF THE TOUCH SCREEN USAGE. IT IS ABOUT HALF WAY SEPARATED. ALL OF A SUDDEN WE FIND THE UNIT CHANGING OUR RADIO STATIONS USING OUR PRESETS AND MANUALLY ENTERING IN DIGITS; IT SCROLLS THROUGH THE AIR CONDITIONING VENT OPTIONS AND STOPS ON ANY ONE OF THEM RANDOMLY; IT HAS SELECTED THE UCONNECT APP TRYING TO LOAD SOME APPLICATION THAT ISN'T LOADED; IT HAS SELECTED TO TURN ON THE HEATED STEERING WHEEL; IT HAS SELECTED TO TURN ON EITHER SEAT'S HEATER AND THEN OFF AGAIN, THEN BOTH, ETC.; IT HAS SELECTED THE NAVIGATION AND ROUTED TO DIFFERENT LOCATIONS AND STARTED THE NAVIGATION ALL ON IT'S OWN; ON ONE DRIVE, WHILE IN MOTION, THIS SUMMER WHEN 100 DEG OUTSIDE, IT HAS TURNED THE HEATER ALL THE WAY UP AND THEN LOCKED THE SCREEN SO WE COULDN'T CHANGE IT BACK. ON THIS ONE, IT NEARLY CAUSED AN ACCIDENT! MY HAS HAD A STROKE BEFORE AND CAN'T TAKE THE HEAT. WHEN IT WOULDN'T LET HER CHANGE IT BACK TO AIR CONDITIONING SHE NEARLY PASSED OUT TRYING TO GET OUT OF TRAFFIC AND TO THE SIDE OF THE ROAD. IT WOULDN'T EVEN LET HER USE THE MANUAL KNOBS TO CONTROL THE AIR CONDITIONING. THEY WERE LOCKED. EVEN WHEN TURNING CAR OFF AND THEN BACK ON DIDN'T HELP INITIALLY. IT TOOK 3 TIMES UNTIL IT LET HER ADJUST IT. THESE HAPPENINGS ARE RANDOM; SOME HAPPENING MORE THAN OTHERS AND SOMETIMES NOT AT ALL. IT HAPPENS AT ANY POINT, IN MOTION OR SITTING STILL; CITY, HIGHWAY, TURNING, STRAIGHT; IT DOESN'T MATTER TO IT. THIS HAPPENS AT LEAST DAILY AND WILL START AND STOP AT RANDOM TIMES. MOST OF THE TIME IT DOESN'T STOP UNTIL YOU CUT THE CAR OFF. THIS IS A SAFETY ISSUE IN SO MANY WAYS. I HAVE VIDEOS THAT SHOWS THIS, BUT CAN'T UPLOAD A VIDEO.
Additional Notes:
THE RADIO/NAVIGATION SYSTEM SEEMS TO HAVE A MIND OF IT'S OWN. FIRST, THE RADIO SCREEN HAS BEEN SLOWLY SEPARATING FROM THE RADIO, WHICH HASN'T AFFECTED THE USE OF THE TOUCH SCREEN USAGE. IT IS ABOUT HALF WAY SEPARATED. ALL OF A SUDDEN WE FIND THE UNIT CHANGING OUR RADIO STATIONS USING OUR PRESETS AND MANUALLY ENTERING IN DIGITS; IT SCROLLS THROUGH THE AIR CONDITIONING VENT OPTIONS AND STOPS ON ANY ONE OF THEM RANDOMLY; IT HAS SELECTED THE UCONNECT APP TRYING TO LOAD SOME APPLICATION THAT ISN'T LOADED; IT HAS SELECTED TO TURN ON THE HEATED STEERING WHEEL; IT HAS SELECTED TO TURN ON EITHER SEAT'S HEATER AND THEN OFF AGAIN, THEN BOTH, ETC.; IT HAS SELECTED THE NAVIGATION AND ROUTED TO DIFFERENT LOCATIONS AND STARTED THE NAVIGATION ALL ON IT'S OWN; ON ONE DRIVE, WHILE IN MOTION, THIS SUMMER WHEN 100 DEG OUTSIDE, IT HAS TURNED THE HEATER ALL THE WAY UP AND THEN LOCKED THE SCREEN SO WE COULDN'T CHANGE IT BACK. ON THIS ONE, IT NEARLY CAUSED AN ACCIDENT! MY HAS HAD A STROKE BEFORE AND CAN'T TAKE THE HEAT. WHEN IT WOULDN'T LET HER CHANGE IT BACK TO AIR CONDITIONING SHE NEARLY PASSED OUT TRYING TO GET OUT OF TRAFFIC AND TO THE SIDE OF THE ROAD. IT WOULDN'T EVEN LET HER USE THE MANUAL KNOBS TO CONTROL THE AIR CONDITIONING. THEY WERE LOCKED. EVEN WHEN TURNING CAR OFF AND THEN BACK ON DIDN'T HELP INITIALLY. IT TOOK 3 TIMES UNTIL IT LET HER ADJUST IT. THESE HAPPENINGS ARE RANDOM; SOME HAPPENING MORE THAN OTHERS AND SOMETIMES NOT AT ALL. IT HAPPENS AT ANY POINT, IN MOTION OR SITTING STILL; CITY, HIGHWAY, TURNING, STRAIGHT; IT DOESN'T MATTER TO IT. THIS HAPPENS AT LEAST DAILY AND WILL START AND STOP AT RANDOM TIMES. MOST OF THE TIME IT DOESN'T STOP UNTIL YOU CUT THE CAR OFF. THIS IS A SAFETY ISSUE IN SO MANY WAYS. I HAVE VIDEOS THAT SHOWS THIS, BUT CAN'T UPLOAD A VIDEO.
Mfg Campaign: 11360717
Recall Date: Sep 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE RADIO/NAVIGATION SYSTEM SEEMS TO HAVE A MIND OF IT'S OWN. FIRST, THE RADIO SCREEN HAS BEEN SLOWLY SEPARATING FROM THE RADIO, WHICH HASN'T AFFECTED THE USE OF THE TOUCH SCREEN USAGE. IT IS ABOUT HALF WAY SEPARATED. ALL OF A SUDDEN WE FIND THE UNIT CHANGING OUR RADIO STATIONS USING OUR PRESETS AND MANUALLY ENTERING IN DIGITS; IT SCROLLS THROUGH THE AIR CONDITIONING VENT OPTIONS AND STOPS ON ANY ONE OF THEM RANDOMLY; IT HAS SELECTED THE UCONNECT APP TRYING TO LOAD SOME APPLICATION THAT ISN'T LOADED; IT HAS SELECTED TO TURN ON THE HEATED STEERING WHEEL; IT HAS SELECTED TO TURN ON EITHER SEAT'S HEATER AND THEN OFF AGAIN, THEN BOTH, ETC.; IT HAS SELECTED THE NAVIGATION AND ROUTED TO DIFFERENT LOCATIONS AND STARTED THE NAVIGATION ALL ON IT'S OWN; ON ONE DRIVE, WHILE IN MOTION, THIS SUMMER WHEN 100 DEG OUTSIDE, IT HAS TURNED THE HEATER ALL THE WAY UP AND THEN LOCKED THE SCREEN SO WE COULDN'T CHANGE IT BACK. ON THIS ONE, IT NEARLY CAUSED AN ACCIDENT! MY HAS HAD A STROKE BEFORE AND CAN'T TAKE THE HEAT. WHEN IT WOULDN'T LET HER CHANGE IT BACK TO AIR CONDITIONING SHE NEARLY PASSED OUT TRYING TO GET OUT OF TRAFFIC AND TO THE SIDE OF THE ROAD. IT WOULDN'T EVEN LET HER USE THE MANUAL KNOBS TO CONTROL THE AIR CONDITIONING. THEY WERE LOCKED. EVEN WHEN TURNING CAR OFF AND THEN BACK ON DIDN'T HELP INITIALLY. IT TOOK 3 TIMES UNTIL IT LET HER ADJUST IT. THESE HAPPENINGS ARE RANDOM; SOME HAPPENING MORE THAN OTHERS AND SOMETIMES NOT AT ALL. IT HAPPENS AT ANY POINT, IN MOTION OR SITTING STILL; CITY, HIGHWAY, TURNING, STRAIGHT; IT DOESN'T MATTER TO IT. THIS HAPPENS AT LEAST DAILY AND WILL START AND STOP AT RANDOM TIMES. MOST OF THE TIME IT DOESN'T STOP UNTIL YOU CUT THE CAR OFF. THIS IS A SAFETY ISSUE IN SO MANY WAYS. I HAVE VIDEOS THAT SHOWS THIS, BUT CAN'T UPLOAD A VIDEO.
Corrective Action:
THE RADIO/NAVIGATION SYSTEM SEEMS TO HAVE A MIND OF IT'S OWN. FIRST, THE RADIO SCREEN HAS BEEN SLOWLY SEPARATING FROM THE RADIO, WHICH HASN'T AFFECTED THE USE OF THE TOUCH SCREEN USAGE. IT IS ABOUT HALF WAY SEPARATED. ALL OF A SUDDEN WE FIND THE UNIT CHANGING OUR RADIO STATIONS USING OUR PRESETS AND MANUALLY ENTERING IN DIGITS; IT SCROLLS THROUGH THE AIR CONDITIONING VENT OPTIONS AND STOPS ON ANY ONE OF THEM RANDOMLY; IT HAS SELECTED THE UCONNECT APP TRYING TO LOAD SOME APPLICATION THAT ISN'T LOADED; IT HAS SELECTED TO TURN ON THE HEATED STEERING WHEEL; IT HAS SELECTED TO TURN ON EITHER SEAT'S HEATER AND THEN OFF AGAIN, THEN BOTH, ETC.; IT HAS SELECTED THE NAVIGATION AND ROUTED TO DIFFERENT LOCATIONS AND STARTED THE NAVIGATION ALL ON IT'S OWN; ON ONE DRIVE, WHILE IN MOTION, THIS SUMMER WHEN 100 DEG OUTSIDE, IT HAS TURNED THE HEATER ALL THE WAY UP AND THEN LOCKED THE SCREEN SO WE COULDN'T CHANGE IT BACK. ON THIS ONE, IT NEARLY CAUSED AN ACCIDENT! MY HAS HAD A STROKE BEFORE AND CAN'T TAKE THE HEAT. WHEN IT WOULDN'T LET HER CHANGE IT BACK TO AIR CONDITIONING SHE NEARLY PASSED OUT TRYING TO GET OUT OF TRAFFIC AND TO THE SIDE OF THE ROAD. IT WOULDN'T EVEN LET HER USE THE MANUAL KNOBS TO CONTROL THE AIR CONDITIONING. THEY WERE LOCKED. EVEN WHEN TURNING CAR OFF AND THEN BACK ON DIDN'T HELP INITIALLY. IT TOOK 3 TIMES UNTIL IT LET HER ADJUST IT. THESE HAPPENINGS ARE RANDOM; SOME HAPPENING MORE THAN OTHERS AND SOMETIMES NOT AT ALL. IT HAPPENS AT ANY POINT, IN MOTION OR SITTING STILL; CITY, HIGHWAY, TURNING, STRAIGHT; IT DOESN'T MATTER TO IT. THIS HAPPENS AT LEAST DAILY AND WILL START AND STOP AT RANDOM TIMES. MOST OF THE TIME IT DOESN'T STOP UNTIL YOU CUT THE CAR OFF. THIS IS A SAFETY ISSUE IN SO MANY WAYS. I HAVE VIDEOS THAT SHOWS THIS, BUT CAN'T UPLOAD A VIDEO.
Additional Notes:
THE RADIO/NAVIGATION SYSTEM SEEMS TO HAVE A MIND OF IT'S OWN. FIRST, THE RADIO SCREEN HAS BEEN SLOWLY SEPARATING FROM THE RADIO, WHICH HASN'T AFFECTED THE USE OF THE TOUCH SCREEN USAGE. IT IS ABOUT HALF WAY SEPARATED. ALL OF A SUDDEN WE FIND THE UNIT CHANGING OUR RADIO STATIONS USING OUR PRESETS AND MANUALLY ENTERING IN DIGITS; IT SCROLLS THROUGH THE AIR CONDITIONING VENT OPTIONS AND STOPS ON ANY ONE OF THEM RANDOMLY; IT HAS SELECTED THE UCONNECT APP TRYING TO LOAD SOME APPLICATION THAT ISN'T LOADED; IT HAS SELECTED TO TURN ON THE HEATED STEERING WHEEL; IT HAS SELECTED TO TURN ON EITHER SEAT'S HEATER AND THEN OFF AGAIN, THEN BOTH, ETC.; IT HAS SELECTED THE NAVIGATION AND ROUTED TO DIFFERENT LOCATIONS AND STARTED THE NAVIGATION ALL ON IT'S OWN; ON ONE DRIVE, WHILE IN MOTION, THIS SUMMER WHEN 100 DEG OUTSIDE, IT HAS TURNED THE HEATER ALL THE WAY UP AND THEN LOCKED THE SCREEN SO WE COULDN'T CHANGE IT BACK. ON THIS ONE, IT NEARLY CAUSED AN ACCIDENT! MY HAS HAD A STROKE BEFORE AND CAN'T TAKE THE HEAT. WHEN IT WOULDN'T LET HER CHANGE IT BACK TO AIR CONDITIONING SHE NEARLY PASSED OUT TRYING TO GET OUT OF TRAFFIC AND TO THE SIDE OF THE ROAD. IT WOULDN'T EVEN LET HER USE THE MANUAL KNOBS TO CONTROL THE AIR CONDITIONING. THEY WERE LOCKED. EVEN WHEN TURNING CAR OFF AND THEN BACK ON DIDN'T HELP INITIALLY. IT TOOK 3 TIMES UNTIL IT LET HER ADJUST IT. THESE HAPPENINGS ARE RANDOM; SOME HAPPENING MORE THAN OTHERS AND SOMETIMES NOT AT ALL. IT HAPPENS AT ANY POINT, IN MOTION OR SITTING STILL; CITY, HIGHWAY, TURNING, STRAIGHT; IT DOESN'T MATTER TO IT. THIS HAPPENS AT LEAST DAILY AND WILL START AND STOP AT RANDOM TIMES. MOST OF THE TIME IT DOESN'T STOP UNTIL YOU CUT THE CAR OFF. THIS IS A SAFETY ISSUE IN SO MANY WAYS. I HAVE VIDEOS THAT SHOWS THIS, BUT CAN'T UPLOAD A VIDEO.
Mfg Campaign: 11360717
Recall Date: Sep 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY 2017 JEEP COMPASS HAS BEEN HAVING DIFFICULTY WITH STEERING/PULLING. THE LEFT LOWER CONTROL ARM AND BALL JOINT WERE FOUND TO BE EXCESSIVELY LOOSE/WORN AT 43,000 MILES. THE BALL JOINT WAS PREVIOUS REPLACED PRIOR TO 24,000 MILES. THIS PART HAS NOW BEEN RECALLED ON 2018 MODELS BUT NOT 2017. THE NEED FOR TWO SUCH REPLACEMENTS ON A CAR WITH 43,000 MILES IS TERRIFYING AND NEEDS TO BE INVESTIGATED.
Corrective Action:
MY 2017 JEEP COMPASS HAS BEEN HAVING DIFFICULTY WITH STEERING/PULLING. THE LEFT LOWER CONTROL ARM AND BALL JOINT WERE FOUND TO BE EXCESSIVELY LOOSE/WORN AT 43,000 MILES. THE BALL JOINT WAS PREVIOUS REPLACED PRIOR TO 24,000 MILES. THIS PART HAS NOW BEEN RECALLED ON 2018 MODELS BUT NOT 2017. THE NEED FOR TWO SUCH REPLACEMENTS ON A CAR WITH 43,000 MILES IS TERRIFYING AND NEEDS TO BE INVESTIGATED.
Additional Notes:
MY 2017 JEEP COMPASS HAS BEEN HAVING DIFFICULTY WITH STEERING/PULLING. THE LEFT LOWER CONTROL ARM AND BALL JOINT WERE FOUND TO BE EXCESSIVELY LOOSE/WORN AT 43,000 MILES. THE BALL JOINT WAS PREVIOUS REPLACED PRIOR TO 24,000 MILES. THIS PART HAS NOW BEEN RECALLED ON 2018 MODELS BUT NOT 2017. THE NEED FOR TWO SUCH REPLACEMENTS ON A CAR WITH 43,000 MILES IS TERRIFYING AND NEEDS TO BE INVESTIGATED.
Mfg Campaign: 11359915
Recall Date: Sep 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2ND TIME I'VE GONE OUTSIDE OF MY HOME TO START MY CAR AND THE CAR DOES NOT START, THIS HAS HAPPENED TWICE... THEN I GOOGLE SEARCH IT AND SEE SO MANY COMPLAINTS OF PPLS CAR JUST NOT STARTING. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. NOTHING WAS LEFT ON IS MY CAR, JUST LIKE SO MANY OTHER PPL WHO'VE HAD AND REPORTED THIS SAME ISSUE. THIS IS NOT RIGHT JEEP NEEDS TO BE HELD ACCOUNTABLE!
Corrective Action:
2ND TIME I'VE GONE OUTSIDE OF MY HOME TO START MY CAR AND THE CAR DOES NOT START, THIS HAS HAPPENED TWICE... THEN I GOOGLE SEARCH IT AND SEE SO MANY COMPLAINTS OF PPLS CAR JUST NOT STARTING. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. NOTHING WAS LEFT ON IS MY CAR, JUST LIKE SO MANY OTHER PPL WHO'VE HAD AND REPORTED THIS SAME ISSUE. THIS IS NOT RIGHT JEEP NEEDS TO BE HELD ACCOUNTABLE!
Additional Notes:
2ND TIME I'VE GONE OUTSIDE OF MY HOME TO START MY CAR AND THE CAR DOES NOT START, THIS HAS HAPPENED TWICE... THEN I GOOGLE SEARCH IT AND SEE SO MANY COMPLAINTS OF PPLS CAR JUST NOT STARTING. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. NOTHING WAS LEFT ON IS MY CAR, JUST LIKE SO MANY OTHER PPL WHO'VE HAD AND REPORTED THIS SAME ISSUE. THIS IS NOT RIGHT JEEP NEEDS TO BE HELD ACCOUNTABLE!
Mfg Campaign: 11355480
Recall Date: Sep 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WON'T START CHANGED THE BATTERY WORKED FOR A DAY THEN HAD A CLICKING NOSE LIKE BATTERY WAS DEAD. CHARGED IT CRANKED UP LASTED A DAY STOPPED AGAIN.
Corrective Action:
CAR WON'T START CHANGED THE BATTERY WORKED FOR A DAY THEN HAD A CLICKING NOSE LIKE BATTERY WAS DEAD. CHARGED IT CRANKED UP LASTED A DAY STOPPED AGAIN.
Additional Notes:
CAR WON'T START CHANGED THE BATTERY WORKED FOR A DAY THEN HAD A CLICKING NOSE LIKE BATTERY WAS DEAD. CHARGED IT CRANKED UP LASTED A DAY STOPPED AGAIN.
Mfg Campaign: 11354422
Recall Date: Sep 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS HAS HAPPENED ON MULTIPLE OCCURRENCES. THE VEHICLE IS OFF FOR MAX OF 3 HOUR PERIOD. UPON STARTING VEHICLE TO DRIVE, IT RUNS IDLE AND ENGINE WILL NOT TURN OVER. THE COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. CHECK ENGINE LIGHT IS ON. DRIVER'S SIDE CAN'T CONTROL PASSENGER SIDE FUNCTIONS. CLICKING SOUNDS HEARD FROM UNDERNEATH VEHICLE. FOG LIGHTS REMAIN ON AND BLIND SPOT LIGHTS ON SIDE MIRRORS REMAIN ON. VEHICLE WILL NOT TURN OFF.
Corrective Action:
THIS HAS HAPPENED ON MULTIPLE OCCURRENCES. THE VEHICLE IS OFF FOR MAX OF 3 HOUR PERIOD. UPON STARTING VEHICLE TO DRIVE, IT RUNS IDLE AND ENGINE WILL NOT TURN OVER. THE COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. CHECK ENGINE LIGHT IS ON. DRIVER'S SIDE CAN'T CONTROL PASSENGER SIDE FUNCTIONS. CLICKING SOUNDS HEARD FROM UNDERNEATH VEHICLE. FOG LIGHTS REMAIN ON AND BLIND SPOT LIGHTS ON SIDE MIRRORS REMAIN ON. VEHICLE WILL NOT TURN OFF.
Additional Notes:
THIS HAS HAPPENED ON MULTIPLE OCCURRENCES. THE VEHICLE IS OFF FOR MAX OF 3 HOUR PERIOD. UPON STARTING VEHICLE TO DRIVE, IT RUNS IDLE AND ENGINE WILL NOT TURN OVER. THE COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. CHECK ENGINE LIGHT IS ON. DRIVER'S SIDE CAN'T CONTROL PASSENGER SIDE FUNCTIONS. CLICKING SOUNDS HEARD FROM UNDERNEATH VEHICLE. FOG LIGHTS REMAIN ON AND BLIND SPOT LIGHTS ON SIDE MIRRORS REMAIN ON. VEHICLE WILL NOT TURN OFF.
Mfg Campaign: 11352141
Recall Date: Aug 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THIS HAS HAPPENED ON MULTIPLE OCCURRENCES. THE VEHICLE IS OFF FOR MAX OF 3 HOUR PERIOD. UPON STARTING VEHICLE TO DRIVE, IT RUNS IDLE AND ENGINE WILL NOT TURN OVER. THE COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. CHECK ENGINE LIGHT IS ON. DRIVER'S SIDE CAN'T CONTROL PASSENGER SIDE FUNCTIONS. CLICKING SOUNDS HEARD FROM UNDERNEATH VEHICLE. FOG LIGHTS REMAIN ON AND BLIND SPOT LIGHTS ON SIDE MIRRORS REMAIN ON. VEHICLE WILL NOT TURN OFF.
Corrective Action:
THIS HAS HAPPENED ON MULTIPLE OCCURRENCES. THE VEHICLE IS OFF FOR MAX OF 3 HOUR PERIOD. UPON STARTING VEHICLE TO DRIVE, IT RUNS IDLE AND ENGINE WILL NOT TURN OVER. THE COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. CHECK ENGINE LIGHT IS ON. DRIVER'S SIDE CAN'T CONTROL PASSENGER SIDE FUNCTIONS. CLICKING SOUNDS HEARD FROM UNDERNEATH VEHICLE. FOG LIGHTS REMAIN ON AND BLIND SPOT LIGHTS ON SIDE MIRRORS REMAIN ON. VEHICLE WILL NOT TURN OFF.
Additional Notes:
THIS HAS HAPPENED ON MULTIPLE OCCURRENCES. THE VEHICLE IS OFF FOR MAX OF 3 HOUR PERIOD. UPON STARTING VEHICLE TO DRIVE, IT RUNS IDLE AND ENGINE WILL NOT TURN OVER. THE COMPUTER SYSTEM RUNS THROUGH A NUMBER OF MESSAGES STATING VARIOUS SETTINGS ARE NOT WORKING. CHECK ENGINE LIGHT IS ON. DRIVER'S SIDE CAN'T CONTROL PASSENGER SIDE FUNCTIONS. CLICKING SOUNDS HEARD FROM UNDERNEATH VEHICLE. FOG LIGHTS REMAIN ON AND BLIND SPOT LIGHTS ON SIDE MIRRORS REMAIN ON. VEHICLE WILL NOT TURN OFF.
Mfg Campaign: 11352141
Recall Date: Aug 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REMOTE START BEGAN FAILING THEN WOULDN'T EVEN START WITH KEY. HAD TO REPLACE STARTER DUE TO WHERE STARTER IS LOCATED IT GETS SO HOT IT FRIED THE WIRING. MECHANIC STATED DUE TO WHERE THE STARTER IS LOCATED, I WILL PROBABLY HAVE TO REPLACE IT EVERY YEAR OR TWO. VERY POOR DESIGN.
Corrective Action:
REMOTE START BEGAN FAILING THEN WOULDN'T EVEN START WITH KEY. HAD TO REPLACE STARTER DUE TO WHERE STARTER IS LOCATED IT GETS SO HOT IT FRIED THE WIRING. MECHANIC STATED DUE TO WHERE THE STARTER IS LOCATED, I WILL PROBABLY HAVE TO REPLACE IT EVERY YEAR OR TWO. VERY POOR DESIGN.
Additional Notes:
REMOTE START BEGAN FAILING THEN WOULDN'T EVEN START WITH KEY. HAD TO REPLACE STARTER DUE TO WHERE STARTER IS LOCATED IT GETS SO HOT IT FRIED THE WIRING. MECHANIC STATED DUE TO WHERE THE STARTER IS LOCATED, I WILL PROBABLY HAVE TO REPLACE IT EVERY YEAR OR TWO. VERY POOR DESIGN.
Mfg Campaign: 11348975
Recall Date: Aug 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A PEBBLE SMALLER THAN A PEA WENT THROUGH THE GRILL AND PUT A WHOLE IN THE AC /DEFROST COMPRESSOR WHICH ALSO HOUSES THE TRANSMISSION COOLANT COSTING OVER $ 600 TO REPLACE. VERY CHEAP MATERIAL TO BE PUNCTURED BY A TINY PEBBLE AND VERY POOR DESIGN TO LEAVE SUCH A FRAGILE PART UNPROTECTED.
Corrective Action:
A PEBBLE SMALLER THAN A PEA WENT THROUGH THE GRILL AND PUT A WHOLE IN THE AC /DEFROST COMPRESSOR WHICH ALSO HOUSES THE TRANSMISSION COOLANT COSTING OVER $ 600 TO REPLACE. VERY CHEAP MATERIAL TO BE PUNCTURED BY A TINY PEBBLE AND VERY POOR DESIGN TO LEAVE SUCH A FRAGILE PART UNPROTECTED.
Additional Notes:
A PEBBLE SMALLER THAN A PEA WENT THROUGH THE GRILL AND PUT A WHOLE IN THE AC /DEFROST COMPRESSOR WHICH ALSO HOUSES THE TRANSMISSION COOLANT COSTING OVER $ 600 TO REPLACE. VERY CHEAP MATERIAL TO BE PUNCTURED BY A TINY PEBBLE AND VERY POOR DESIGN TO LEAVE SUCH A FRAGILE PART UNPROTECTED.
Mfg Campaign: 11348973
Recall Date: Aug 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY VEHICLE WAS IN MOTION ON THE EXPRESS WAY DOING NO MORE THE 30 MPH AND MY THROTTLE CONTROL LIGHT CAME ON AND CAUSED MY VEHICLE TO HESITATE WHEN I TRIED TO ACCELERATE.
Corrective Action:
MY VEHICLE WAS IN MOTION ON THE EXPRESS WAY DOING NO MORE THE 30 MPH AND MY THROTTLE CONTROL LIGHT CAME ON AND CAUSED MY VEHICLE TO HESITATE WHEN I TRIED TO ACCELERATE.
Additional Notes:
MY VEHICLE WAS IN MOTION ON THE EXPRESS WAY DOING NO MORE THE 30 MPH AND MY THROTTLE CONTROL LIGHT CAME ON AND CAUSED MY VEHICLE TO HESITATE WHEN I TRIED TO ACCELERATE.
Mfg Campaign: 11348922
Recall Date: Aug 12, 2020
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Focus: Lemon Law, Personal Injury
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