Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Cherokee vehicles. An improperly secured connector for the right-side curtain air bag may prevent the air bag from deploying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 71B
Recall Date: Jul 8, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Cherokee vehicles. The turn signal self-canceling feature may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24B
Recall Date: Mar 28, 2024
Consumer Complaints
48 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On Sunday evening (4/16/2023) we noticed a very scary noise coming from our 2022 Jeep Cherokee while we were on the freeway. No warning lights were on in the vehicle. Thankfully we were close to home when we noticed the noise and were able to immediately get off the 110 freeway. We decided not to drive the car and had it towed on Tuesday morning to the nearest Chrysler Dealership, Bravo CDJR of Alhambra. Today we received confirmation from the dealership that the PTU casing is cracked, leaking fluid and metal shavings were found. Dealer has recommended new PTU and PTU fluid. But they don't know when they'll be able to find the part for our vehicle since it is so new. I couldn't find a recall of this part for 2022 Jeep Cherokees online so I thought we should report it in case this is a faulty part. Thankfully on one was hurt in this case but it was a very scary situation.
Corrective Action:
On Sunday evening (4/16/2023) we noticed a very scary noise coming from our 2022 Jeep Cherokee while we were on the freeway. No warning lights were on in the vehicle. Thankfully we were close to home when we noticed the noise and were able to immediately get off the 110 freeway. We decided not to drive the car and had it towed on Tuesday morning to the nearest Chrysler Dealership, Bravo CDJR of Alhambra. Today we received confirmation from the dealership that the PTU casing is cracked, leaking fluid and metal shavings were found. Dealer has recommended new PTU and PTU fluid. But they don't know when they'll be able to find the part for our vehicle since it is so new. I couldn't find a recall of this part for 2022 Jeep Cherokees online so I thought we should report it in case this is a faulty part. Thankfully on one was hurt in this case but it was a very scary situation.
Additional Notes:
On Sunday evening (4/16/2023) we noticed a very scary noise coming from our 2022 Jeep Cherokee while we were on the freeway. No warning lights were on in the vehicle. Thankfully we were close to home when we noticed the noise and were able to immediately get off the 110 freeway. We decided not to drive the car and had it towed on Tuesday morning to the nearest Chrysler Dealership, Bravo CDJR of Alhambra. Today we received confirmation from the dealership that the PTU casing is cracked, leaking fluid and metal shavings were found. Dealer has recommended new PTU and PTU fluid. But they don't know when they'll be able to find the part for our vehicle since it is so new. I couldn't find a recall of this part for 2022 Jeep Cherokees online so I thought we should report it in case this is a faulty part. Thankfully on one was hurt in this case but it was a very scary situation.
Mfg Campaign: 11517965
Recall Date: Apr 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
New car after 1000 miles when I put it in reverse to back up the car, once I press down the brake pedal it making loud dada tapping noise, I brought it back to dealership 3 times and never been fixed, 2nd time they change the front rotors and noise is gone for 5 days, then tapping noise back again, some times when on D driving mode when slow down on traffic light speed down to 5-10mph, some time can hear that noise too. I also try to bring to different dealership to get this fix but when reception hear is tapping noise in reverse then told me schedule only available after 2 month and ask me should bring it to where I bought it from, so I strongly believe manufacturer and dealership they all knows this issues but can not fix it, please have someone inspect this issue, if need my car please call me or email me any time, thanks, and my name is [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
New car after 1000 miles when I put it in reverse to back up the car, once I press down the brake pedal it making loud dada tapping noise, I brought it back to dealership 3 times and never been fixed, 2nd time they change the front rotors and noise is gone for 5 days, then tapping noise back again, some times when on D driving mode when slow down on traffic light speed down to 5-10mph, some time can hear that noise too. I also try to bring to different dealership to get this fix but when reception hear is tapping noise in reverse then told me schedule only available after 2 month and ask me should bring it to where I bought it from, so I strongly believe manufacturer and dealership they all knows this issues but can not fix it, please have someone inspect this issue, if need my car please call me or email me any time, thanks, and my name is [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
New car after 1000 miles when I put it in reverse to back up the car, once I press down the brake pedal it making loud dada tapping noise, I brought it back to dealership 3 times and never been fixed, 2nd time they change the front rotors and noise is gone for 5 days, then tapping noise back again, some times when on D driving mode when slow down on traffic light speed down to 5-10mph, some time can hear that noise too. I also try to bring to different dealership to get this fix but when reception hear is tapping noise in reverse then told me schedule only available after 2 month and ask me should bring it to where I bought it from, so I strongly believe manufacturer and dealership they all knows this issues but can not fix it, please have someone inspect this issue, if need my car please call me or email me any time, thanks, and my name is [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11514435
Recall Date: Mar 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
The contact owns a 2022 Jeep Cherokee. The contact stated that while the vehicle was parked in humid weather, the headlights were foggy, preventing adequate illumination. The dealer was made aware of the failure and related the failure to Technical Service Bulletin: 23-029-23 (Headlamp Condensation Clearing Procedure) however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 525.
Corrective Action:
The contact owns a 2022 Jeep Cherokee. The contact stated that while the vehicle was parked in humid weather, the headlights were foggy, preventing adequate illumination. The dealer was made aware of the failure and related the failure to Technical Service Bulletin: 23-029-23 (Headlamp Condensation Clearing Procedure) however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 525.
Additional Notes:
The contact owns a 2022 Jeep Cherokee. The contact stated that while the vehicle was parked in humid weather, the headlights were foggy, preventing adequate illumination. The dealer was made aware of the failure and related the failure to Technical Service Bulletin: 23-029-23 (Headlamp Condensation Clearing Procedure) however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 525.
Mfg Campaign: 11511057
Recall Date: Mar 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixture to return my vehicle to road worthy operation. Florida Statutes govern the safe operation of motor vehicles on its highways and my vehicle currently violates Sections 316.155 and 316.610, preventing me from operating said vehicle on the highways of the state. I am unable to operate the vehicle lawfully on the roads but am still required to make monthly note payments on an vehicle in which I can not use legally.
Corrective Action:
While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixture to return my vehicle to road worthy operation. Florida Statutes govern the safe operation of motor vehicles on its highways and my vehicle currently violates Sections 316.155 and 316.610, preventing me from operating said vehicle on the highways of the state. I am unable to operate the vehicle lawfully on the roads but am still required to make monthly note payments on an vehicle in which I can not use legally.
Additional Notes:
While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixture to return my vehicle to road worthy operation. Florida Statutes govern the safe operation of motor vehicles on its highways and my vehicle currently violates Sections 316.155 and 316.610, preventing me from operating said vehicle on the highways of the state. I am unable to operate the vehicle lawfully on the roads but am still required to make monthly note payments on an vehicle in which I can not use legally.
Mfg Campaign: 11497693
Recall Date: Dec 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixture to return my vehicle to road worthy operation. Florida Statutes govern the safe operation of motor vehicles on its highways and my vehicle currently violates Sections 316.155 and 316.610, preventing me from operating said vehicle on the highways of the state. I am unable to operate the vehicle lawfully on the roads but am still required to make monthly note payments on an vehicle in which I can not use legally.
Corrective Action:
While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixture to return my vehicle to road worthy operation. Florida Statutes govern the safe operation of motor vehicles on its highways and my vehicle currently violates Sections 316.155 and 316.610, preventing me from operating said vehicle on the highways of the state. I am unable to operate the vehicle lawfully on the roads but am still required to make monthly note payments on an vehicle in which I can not use legally.
Additional Notes:
While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixture to return my vehicle to road worthy operation. Florida Statutes govern the safe operation of motor vehicles on its highways and my vehicle currently violates Sections 316.155 and 316.610, preventing me from operating said vehicle on the highways of the state. I am unable to operate the vehicle lawfully on the roads but am still required to make monthly note payments on an vehicle in which I can not use legally.
Mfg Campaign: 11497693
Recall Date: Dec 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixture to return my vehicle to road worthy operation. Florida Statutes govern the safe operation of motor vehicles on its highways and my vehicle currently violates Sections 316.155 and 316.610, preventing me from operating said vehicle on the highways of the state. I am unable to operate the vehicle lawfully on the roads but am still required to make monthly note payments on an vehicle in which I can not use legally.
Corrective Action:
While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixture to return my vehicle to road worthy operation. Florida Statutes govern the safe operation of motor vehicles on its highways and my vehicle currently violates Sections 316.155 and 316.610, preventing me from operating said vehicle on the highways of the state. I am unable to operate the vehicle lawfully on the roads but am still required to make monthly note payments on an vehicle in which I can not use legally.
Additional Notes:
While on a road trip for the Thanksgiving Holiday on Interstate 95, the in dash information cluster advised me that the right turn indicator on the vehicle failed. Upon pulling into a service station and inspecting the vehicle it was confirmed that the right rear turn indicator had indeed failed and would no longer illuminate. In addition to the failure of the turn signal the Lane Departure features of the vehicle were then disabled. When taking the vehicle in for service on the week of November 28th, I was advised that there was a known issue with water infiltration in the housing. The manufacturer of the vehicle is aware of the issue and has a 45 step process to diagnose the problem. As of today, December 16th, I have been unable for a dealer to obtain and install a replacement fixture to return my vehicle to road worthy operation. Florida Statutes govern the safe operation of motor vehicles on its highways and my vehicle currently violates Sections 316.155 and 316.610, preventing me from operating said vehicle on the highways of the state. I am unable to operate the vehicle lawfully on the roads but am still required to make monthly note payments on an vehicle in which I can not use legally.
Mfg Campaign: 11497693
Recall Date: Dec 16, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Traveling in heavy morning traffic in inside lane at approximately 25mph, engine suddenly lost power with simultaneous ‘Shift to Park’ error message and brief flash of amber warning light on instrument panel. Vehicle would not accelerate when gas pedal pressed, engine only revved. Driver (myself) had to slam on brakes and quickly put car in P then back to D in order to get car to accelerate forward, narrowly avoiding multi-car collision from behind. Car is brand new ‘22 (owned only 6 days) with less than 600 miles total. Vehicle will be dropped off at dealership 9/11/22 for diagnostics.
Corrective Action:
Traveling in heavy morning traffic in inside lane at approximately 25mph, engine suddenly lost power with simultaneous ‘Shift to Park’ error message and brief flash of amber warning light on instrument panel. Vehicle would not accelerate when gas pedal pressed, engine only revved. Driver (myself) had to slam on brakes and quickly put car in P then back to D in order to get car to accelerate forward, narrowly avoiding multi-car collision from behind. Car is brand new ‘22 (owned only 6 days) with less than 600 miles total. Vehicle will be dropped off at dealership 9/11/22 for diagnostics.
Additional Notes:
Traveling in heavy morning traffic in inside lane at approximately 25mph, engine suddenly lost power with simultaneous ‘Shift to Park’ error message and brief flash of amber warning light on instrument panel. Vehicle would not accelerate when gas pedal pressed, engine only revved. Driver (myself) had to slam on brakes and quickly put car in P then back to D in order to get car to accelerate forward, narrowly avoiding multi-car collision from behind. Car is brand new ‘22 (owned only 6 days) with less than 600 miles total. Vehicle will be dropped off at dealership 9/11/22 for diagnostics.
Mfg Campaign: 11483861
Recall Date: Sep 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Traveling in heavy morning traffic in inside lane at approximately 25mph, engine suddenly lost power with simultaneous ‘Shift to Park’ error message and brief flash of amber warning light on instrument panel. Vehicle would not accelerate when gas pedal pressed, engine only revved. Driver (myself) had to slam on brakes and quickly put car in P then back to D in order to get car to accelerate forward, narrowly avoiding multi-car collision from behind. Car is brand new ‘22 (owned only 6 days) with less than 600 miles total. Vehicle will be dropped off at dealership 9/11/22 for diagnostics.
Corrective Action:
Traveling in heavy morning traffic in inside lane at approximately 25mph, engine suddenly lost power with simultaneous ‘Shift to Park’ error message and brief flash of amber warning light on instrument panel. Vehicle would not accelerate when gas pedal pressed, engine only revved. Driver (myself) had to slam on brakes and quickly put car in P then back to D in order to get car to accelerate forward, narrowly avoiding multi-car collision from behind. Car is brand new ‘22 (owned only 6 days) with less than 600 miles total. Vehicle will be dropped off at dealership 9/11/22 for diagnostics.
Additional Notes:
Traveling in heavy morning traffic in inside lane at approximately 25mph, engine suddenly lost power with simultaneous ‘Shift to Park’ error message and brief flash of amber warning light on instrument panel. Vehicle would not accelerate when gas pedal pressed, engine only revved. Driver (myself) had to slam on brakes and quickly put car in P then back to D in order to get car to accelerate forward, narrowly avoiding multi-car collision from behind. Car is brand new ‘22 (owned only 6 days) with less than 600 miles total. Vehicle will be dropped off at dealership 9/11/22 for diagnostics.
Mfg Campaign: 11483861
Recall Date: Sep 11, 2022
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