Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Cherokee vehicles. An improperly secured connector for the right-side curtain air bag may prevent the air bag from deploying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 71B
Recall Date: Jul 8, 2024
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Cherokee vehicles. The turn signal self-canceling feature may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24B
Recall Date: Mar 28, 2024
Consumer Complaints
48 ComplaintsChrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Your website has some trouble & won't accept my jpg files. First time to see this. I use cruise control all the time on 3 vehicles I own. But, this JEEP has a strange problem that is not safe. Almost all vehicles I have driven with cruise controls will exceed set speed by 1~3mph while going down a steep hill. But my JEEP will exceed by 5~7mph on steep hills. I have turned off cruise control when it didn't control speed and drove manually for a while, then used cruise control again. If I set at 70mph, often speed will increase to 75~77mph going downhill; then brakes will engage strongly (hard braking) and JEEP will quickly go below 70 mph. JEEP will brake hard, go to or below 70mph then speed up some then brake hard again! Two-three times I had 18 wheelers behind me going down steep hill when I was using cruise control, JEEP quickly reached 75~77mph, then suddenly brakes clamped down with a lot of force and big trucks had to hit their brakes hard and were not far from my rear bumper. I do watch in rear view mirror often when driving. There are a lot of hills in my area of East Texas. I also watch out for smaller vehicles also when I use cruise control, especially going downhill. I took JEEP to a dealer Jan. 24, 2024 in Palestine, TX 75801 to check excessive carbon SOOT in tailpipes, coming out of muffler. And, I told service Mgr. about bad cruise control braking. They did nothing. Now, see Elliott JEEP dealer Service Invoice [XXX]. Dealer wasn't interested in looking a cruise control problem. He checked only excessive soot problem and maybe did a multipoint inspection. Also, this JEEP couldn't possible pass an EPA emissions control. I THINK THERE ARE SOME REAL DEFECTS IN MAIN CONTROL MODULE!!!! DEFECTIVE SPEED OR CRUISE CONTROL. DEFECTIVE AIR/FUEL SENSOR CONTROL MAKING A LOT OF SOOT. DISPLAY DEFECTIVE FOR GASOLINE & TEMPERATURE GUAGES IN DISPLAY. In 2023, I told different dealer about cruise control trouble and he didn't check anything, either. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Corrective Action:
Your website has some trouble & won't accept my jpg files. First time to see this. I use cruise control all the time on 3 vehicles I own. But, this JEEP has a strange problem that is not safe. Almost all vehicles I have driven with cruise controls will exceed set speed by 1~3mph while going down a steep hill. But my JEEP will exceed by 5~7mph on steep hills. I have turned off cruise control when it didn't control speed and drove manually for a while, then used cruise control again. If I set at 70mph, often speed will increase to 75~77mph going downhill; then brakes will engage strongly (hard braking) and JEEP will quickly go below 70 mph. JEEP will brake hard, go to or below 70mph then speed up some then brake hard again! Two-three times I had 18 wheelers behind me going down steep hill when I was using cruise control, JEEP quickly reached 75~77mph, then suddenly brakes clamped down with a lot of force and big trucks had to hit their brakes hard and were not far from my rear bumper. I do watch in rear view mirror often when driving. There are a lot of hills in my area of East Texas. I also watch out for smaller vehicles also when I use cruise control, especially going downhill. I took JEEP to a dealer Jan. 24, 2024 in Palestine, TX 75801 to check excessive carbon SOOT in tailpipes, coming out of muffler. And, I told service Mgr. about bad cruise control braking. They did nothing. Now, see Elliott JEEP dealer Service Invoice [XXX]. Dealer wasn't interested in looking a cruise control problem. He checked only excessive soot problem and maybe did a multipoint inspection. Also, this JEEP couldn't possible pass an EPA emissions control. I THINK THERE ARE SOME REAL DEFECTS IN MAIN CONTROL MODULE!!!! DEFECTIVE SPEED OR CRUISE CONTROL. DEFECTIVE AIR/FUEL SENSOR CONTROL MAKING A LOT OF SOOT. DISPLAY DEFECTIVE FOR GASOLINE & TEMPERATURE GUAGES IN DISPLAY. In 2023, I told different dealer about cruise control trouble and he didn't check anything, either. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Additional Notes:
Your website has some trouble & won't accept my jpg files. First time to see this. I use cruise control all the time on 3 vehicles I own. But, this JEEP has a strange problem that is not safe. Almost all vehicles I have driven with cruise controls will exceed set speed by 1~3mph while going down a steep hill. But my JEEP will exceed by 5~7mph on steep hills. I have turned off cruise control when it didn't control speed and drove manually for a while, then used cruise control again. If I set at 70mph, often speed will increase to 75~77mph going downhill; then brakes will engage strongly (hard braking) and JEEP will quickly go below 70 mph. JEEP will brake hard, go to or below 70mph then speed up some then brake hard again! Two-three times I had 18 wheelers behind me going down steep hill when I was using cruise control, JEEP quickly reached 75~77mph, then suddenly brakes clamped down with a lot of force and big trucks had to hit their brakes hard and were not far from my rear bumper. I do watch in rear view mirror often when driving. There are a lot of hills in my area of East Texas. I also watch out for smaller vehicles also when I use cruise control, especially going downhill. I took JEEP to a dealer Jan. 24, 2024 in Palestine, TX 75801 to check excessive carbon SOOT in tailpipes, coming out of muffler. And, I told service Mgr. about bad cruise control braking. They did nothing. Now, see Elliott JEEP dealer Service Invoice [XXX]. Dealer wasn't interested in looking a cruise control problem. He checked only excessive soot problem and maybe did a multipoint inspection. Also, this JEEP couldn't possible pass an EPA emissions control. I THINK THERE ARE SOME REAL DEFECTS IN MAIN CONTROL MODULE!!!! DEFECTIVE SPEED OR CRUISE CONTROL. DEFECTIVE AIR/FUEL SENSOR CONTROL MAKING A LOT OF SOOT. DISPLAY DEFECTIVE FOR GASOLINE & TEMPERATURE GUAGES IN DISPLAY. In 2023, I told different dealer about cruise control trouble and he didn't check anything, either. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Mfg Campaign: 11567587
Recall Date: Jan 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
In late November 2023 I noticed my fuel economy dropping a lot, from 27-29mpg to 22-24mpg. And, soon tailpipes were accumulating a lot of soot in tailpipes and soot was coming out of end of muffler. I took to JEEP dealer in Palestine, TX. See invoice uploaded. Service advisor couldn't find any bad codes. He wrote some guesses as to source/cause of problem & suggested using more expensive, higher grade of gasoline. He said to try some catalytic converter cleaner, also. Seems, he thinks the braking system may be causing soot troubles. This soot problem will cause injector, spark plug, catalytic converter expenses in future! And, I have to spend much more for gasoline? I think main control module is defective and is missing computer code to properly detect this problem or is intentionally designed to ignore the cause of the excessive soot problem. It is not normal to have soot in a new vehicle!!! I've worked on vehicles since 1950s until US Government mandated electronics made us weekend mechanics obsolete. I've seen soot in old cars, pickups, tractors, other engines; but in a properly running newer vehicle. Maybe rings are bad in this engine. Maybe sensors need to be replaces but main control unit is designed to ignore soot producing part(s). Maybe sensors do not work properly especially in cold weather and causes a too rich gasoline mix in engine. But, dealers only obey what codes tell them. This sounds similar to the VW scandal where VW intentionally made software that could evade emissions control tests. JEEP has made soot problem disappear whereby sensors do not see soot being produced by V6 JEEP engine because main control unit software code has been written to do such: EVADE DETECTION THAT CAUSES NO ENGINE LIGHT ERROR NOTICE IN DRIVERS DISPLAY AND NOTHING IN DEALERS INSPECTION/DIAGNOSIS SOFTWARE. HEAVY SOOT NOT DETECTED BY JEEP's ENGINE SENSORS AND MAIN CONTROL UNIT? In person can see more soot, photos don't show 3D depth as it really is.
Corrective Action:
In late November 2023 I noticed my fuel economy dropping a lot, from 27-29mpg to 22-24mpg. And, soon tailpipes were accumulating a lot of soot in tailpipes and soot was coming out of end of muffler. I took to JEEP dealer in Palestine, TX. See invoice uploaded. Service advisor couldn't find any bad codes. He wrote some guesses as to source/cause of problem & suggested using more expensive, higher grade of gasoline. He said to try some catalytic converter cleaner, also. Seems, he thinks the braking system may be causing soot troubles. This soot problem will cause injector, spark plug, catalytic converter expenses in future! And, I have to spend much more for gasoline? I think main control module is defective and is missing computer code to properly detect this problem or is intentionally designed to ignore the cause of the excessive soot problem. It is not normal to have soot in a new vehicle!!! I've worked on vehicles since 1950s until US Government mandated electronics made us weekend mechanics obsolete. I've seen soot in old cars, pickups, tractors, other engines; but in a properly running newer vehicle. Maybe rings are bad in this engine. Maybe sensors need to be replaces but main control unit is designed to ignore soot producing part(s). Maybe sensors do not work properly especially in cold weather and causes a too rich gasoline mix in engine. But, dealers only obey what codes tell them. This sounds similar to the VW scandal where VW intentionally made software that could evade emissions control tests. JEEP has made soot problem disappear whereby sensors do not see soot being produced by V6 JEEP engine because main control unit software code has been written to do such: EVADE DETECTION THAT CAUSES NO ENGINE LIGHT ERROR NOTICE IN DRIVERS DISPLAY AND NOTHING IN DEALERS INSPECTION/DIAGNOSIS SOFTWARE. HEAVY SOOT NOT DETECTED BY JEEP's ENGINE SENSORS AND MAIN CONTROL UNIT? In person can see more soot, photos don't show 3D depth as it really is.
Additional Notes:
In late November 2023 I noticed my fuel economy dropping a lot, from 27-29mpg to 22-24mpg. And, soon tailpipes were accumulating a lot of soot in tailpipes and soot was coming out of end of muffler. I took to JEEP dealer in Palestine, TX. See invoice uploaded. Service advisor couldn't find any bad codes. He wrote some guesses as to source/cause of problem & suggested using more expensive, higher grade of gasoline. He said to try some catalytic converter cleaner, also. Seems, he thinks the braking system may be causing soot troubles. This soot problem will cause injector, spark plug, catalytic converter expenses in future! And, I have to spend much more for gasoline? I think main control module is defective and is missing computer code to properly detect this problem or is intentionally designed to ignore the cause of the excessive soot problem. It is not normal to have soot in a new vehicle!!! I've worked on vehicles since 1950s until US Government mandated electronics made us weekend mechanics obsolete. I've seen soot in old cars, pickups, tractors, other engines; but in a properly running newer vehicle. Maybe rings are bad in this engine. Maybe sensors need to be replaces but main control unit is designed to ignore soot producing part(s). Maybe sensors do not work properly especially in cold weather and causes a too rich gasoline mix in engine. But, dealers only obey what codes tell them. This sounds similar to the VW scandal where VW intentionally made software that could evade emissions control tests. JEEP has made soot problem disappear whereby sensors do not see soot being produced by V6 JEEP engine because main control unit software code has been written to do such: EVADE DETECTION THAT CAUSES NO ENGINE LIGHT ERROR NOTICE IN DRIVERS DISPLAY AND NOTHING IN DEALERS INSPECTION/DIAGNOSIS SOFTWARE. HEAVY SOOT NOT DETECTED BY JEEP's ENGINE SENSORS AND MAIN CONTROL UNIT? In person can see more soot, photos don't show 3D depth as it really is.
Mfg Campaign: 11567608
Recall Date: Jan 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
In late November 2023 I noticed my fuel economy dropping a lot, from 27-29mpg to 22-24mpg. And, soon tailpipes were accumulating a lot of soot in tailpipes and soot was coming out of end of muffler. I took to JEEP dealer in Palestine, TX. See invoice uploaded. Service advisor couldn't find any bad codes. He wrote some guesses as to source/cause of problem & suggested using more expensive, higher grade of gasoline. He said to try some catalytic converter cleaner, also. Seems, he thinks the braking system may be causing soot troubles. This soot problem will cause injector, spark plug, catalytic converter expenses in future! And, I have to spend much more for gasoline? I think main control module is defective and is missing computer code to properly detect this problem or is intentionally designed to ignore the cause of the excessive soot problem. It is not normal to have soot in a new vehicle!!! I've worked on vehicles since 1950s until US Government mandated electronics made us weekend mechanics obsolete. I've seen soot in old cars, pickups, tractors, other engines; but in a properly running newer vehicle. Maybe rings are bad in this engine. Maybe sensors need to be replaces but main control unit is designed to ignore soot producing part(s). Maybe sensors do not work properly especially in cold weather and causes a too rich gasoline mix in engine. But, dealers only obey what codes tell them. This sounds similar to the VW scandal where VW intentionally made software that could evade emissions control tests. JEEP has made soot problem disappear whereby sensors do not see soot being produced by V6 JEEP engine because main control unit software code has been written to do such: EVADE DETECTION THAT CAUSES NO ENGINE LIGHT ERROR NOTICE IN DRIVERS DISPLAY AND NOTHING IN DEALERS INSPECTION/DIAGNOSIS SOFTWARE. HEAVY SOOT NOT DETECTED BY JEEP's ENGINE SENSORS AND MAIN CONTROL UNIT? In person can see more soot, photos don't show 3D depth as it really is.
Corrective Action:
In late November 2023 I noticed my fuel economy dropping a lot, from 27-29mpg to 22-24mpg. And, soon tailpipes were accumulating a lot of soot in tailpipes and soot was coming out of end of muffler. I took to JEEP dealer in Palestine, TX. See invoice uploaded. Service advisor couldn't find any bad codes. He wrote some guesses as to source/cause of problem & suggested using more expensive, higher grade of gasoline. He said to try some catalytic converter cleaner, also. Seems, he thinks the braking system may be causing soot troubles. This soot problem will cause injector, spark plug, catalytic converter expenses in future! And, I have to spend much more for gasoline? I think main control module is defective and is missing computer code to properly detect this problem or is intentionally designed to ignore the cause of the excessive soot problem. It is not normal to have soot in a new vehicle!!! I've worked on vehicles since 1950s until US Government mandated electronics made us weekend mechanics obsolete. I've seen soot in old cars, pickups, tractors, other engines; but in a properly running newer vehicle. Maybe rings are bad in this engine. Maybe sensors need to be replaces but main control unit is designed to ignore soot producing part(s). Maybe sensors do not work properly especially in cold weather and causes a too rich gasoline mix in engine. But, dealers only obey what codes tell them. This sounds similar to the VW scandal where VW intentionally made software that could evade emissions control tests. JEEP has made soot problem disappear whereby sensors do not see soot being produced by V6 JEEP engine because main control unit software code has been written to do such: EVADE DETECTION THAT CAUSES NO ENGINE LIGHT ERROR NOTICE IN DRIVERS DISPLAY AND NOTHING IN DEALERS INSPECTION/DIAGNOSIS SOFTWARE. HEAVY SOOT NOT DETECTED BY JEEP's ENGINE SENSORS AND MAIN CONTROL UNIT? In person can see more soot, photos don't show 3D depth as it really is.
Additional Notes:
In late November 2023 I noticed my fuel economy dropping a lot, from 27-29mpg to 22-24mpg. And, soon tailpipes were accumulating a lot of soot in tailpipes and soot was coming out of end of muffler. I took to JEEP dealer in Palestine, TX. See invoice uploaded. Service advisor couldn't find any bad codes. He wrote some guesses as to source/cause of problem & suggested using more expensive, higher grade of gasoline. He said to try some catalytic converter cleaner, also. Seems, he thinks the braking system may be causing soot troubles. This soot problem will cause injector, spark plug, catalytic converter expenses in future! And, I have to spend much more for gasoline? I think main control module is defective and is missing computer code to properly detect this problem or is intentionally designed to ignore the cause of the excessive soot problem. It is not normal to have soot in a new vehicle!!! I've worked on vehicles since 1950s until US Government mandated electronics made us weekend mechanics obsolete. I've seen soot in old cars, pickups, tractors, other engines; but in a properly running newer vehicle. Maybe rings are bad in this engine. Maybe sensors need to be replaces but main control unit is designed to ignore soot producing part(s). Maybe sensors do not work properly especially in cold weather and causes a too rich gasoline mix in engine. But, dealers only obey what codes tell them. This sounds similar to the VW scandal where VW intentionally made software that could evade emissions control tests. JEEP has made soot problem disappear whereby sensors do not see soot being produced by V6 JEEP engine because main control unit software code has been written to do such: EVADE DETECTION THAT CAUSES NO ENGINE LIGHT ERROR NOTICE IN DRIVERS DISPLAY AND NOTHING IN DEALERS INSPECTION/DIAGNOSIS SOFTWARE. HEAVY SOOT NOT DETECTED BY JEEP's ENGINE SENSORS AND MAIN CONTROL UNIT? In person can see more soot, photos don't show 3D depth as it really is.
Mfg Campaign: 11567608
Recall Date: Jan 24, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shifter flash (with the vehicle still in the "Drive" position). On one occasion, an additional message requested to turn the vehicle on. To resolve the issue in the moment, the vehicle must be shifted up to "Park", then brought back down to "Drive". Once returning to back to the "Drive" position, the vehicle resumes operation. The auto start had been turned off for at least most of these events. The stopping while actively driving has happened on 5 separate occasions and has been brought to 2 different Jeep dealers on 3 different occasions (totaling approximately 2 weeks) to try to identify the issue. Both dealerships have been unable to replicate the malfunction and have been unable to identify an error code. There has been no advisement by Jeep Corporation other than to keep driving the vehicle and video record the event if it is safe to do so (I was able to obtain 2 videos). The events have happened in the months of June, November, and December, and in the morning, mid-day, and afternoon, and when both accelerating and decelerating. There does not appear to be any particular condition preceding the failure. A vehicle suddenly stopping on the highway places myself and others on the road at risk of a serious accident, as does the vehicle failing at an intersection in a major city. There was a large tractor trailer behind me honking his horn during the first event, etc.
Corrective Action:
While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shifter flash (with the vehicle still in the "Drive" position). On one occasion, an additional message requested to turn the vehicle on. To resolve the issue in the moment, the vehicle must be shifted up to "Park", then brought back down to "Drive". Once returning to back to the "Drive" position, the vehicle resumes operation. The auto start had been turned off for at least most of these events. The stopping while actively driving has happened on 5 separate occasions and has been brought to 2 different Jeep dealers on 3 different occasions (totaling approximately 2 weeks) to try to identify the issue. Both dealerships have been unable to replicate the malfunction and have been unable to identify an error code. There has been no advisement by Jeep Corporation other than to keep driving the vehicle and video record the event if it is safe to do so (I was able to obtain 2 videos). The events have happened in the months of June, November, and December, and in the morning, mid-day, and afternoon, and when both accelerating and decelerating. There does not appear to be any particular condition preceding the failure. A vehicle suddenly stopping on the highway places myself and others on the road at risk of a serious accident, as does the vehicle failing at an intersection in a major city. There was a large tractor trailer behind me honking his horn during the first event, etc.
Additional Notes:
While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shifter flash (with the vehicle still in the "Drive" position). On one occasion, an additional message requested to turn the vehicle on. To resolve the issue in the moment, the vehicle must be shifted up to "Park", then brought back down to "Drive". Once returning to back to the "Drive" position, the vehicle resumes operation. The auto start had been turned off for at least most of these events. The stopping while actively driving has happened on 5 separate occasions and has been brought to 2 different Jeep dealers on 3 different occasions (totaling approximately 2 weeks) to try to identify the issue. Both dealerships have been unable to replicate the malfunction and have been unable to identify an error code. There has been no advisement by Jeep Corporation other than to keep driving the vehicle and video record the event if it is safe to do so (I was able to obtain 2 videos). The events have happened in the months of June, November, and December, and in the morning, mid-day, and afternoon, and when both accelerating and decelerating. There does not appear to be any particular condition preceding the failure. A vehicle suddenly stopping on the highway places myself and others on the road at risk of a serious accident, as does the vehicle failing at an intersection in a major city. There was a large tractor trailer behind me honking his horn during the first event, etc.
Mfg Campaign: 11563165
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shifter flash (with the vehicle still in the "Drive" position). On one occasion, an additional message requested to turn the vehicle on. To resolve the issue in the moment, the vehicle must be shifted up to "Park", then brought back down to "Drive". Once returning to back to the "Drive" position, the vehicle resumes operation. The auto start had been turned off for at least most of these events. The stopping while actively driving has happened on 5 separate occasions and has been brought to 2 different Jeep dealers on 3 different occasions (totaling approximately 2 weeks) to try to identify the issue. Both dealerships have been unable to replicate the malfunction and have been unable to identify an error code. There has been no advisement by Jeep Corporation other than to keep driving the vehicle and video record the event if it is safe to do so (I was able to obtain 2 videos). The events have happened in the months of June, November, and December, and in the morning, mid-day, and afternoon, and when both accelerating and decelerating. There does not appear to be any particular condition preceding the failure. A vehicle suddenly stopping on the highway places myself and others on the road at risk of a serious accident, as does the vehicle failing at an intersection in a major city. There was a large tractor trailer behind me honking his horn during the first event, etc.
Corrective Action:
While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shifter flash (with the vehicle still in the "Drive" position). On one occasion, an additional message requested to turn the vehicle on. To resolve the issue in the moment, the vehicle must be shifted up to "Park", then brought back down to "Drive". Once returning to back to the "Drive" position, the vehicle resumes operation. The auto start had been turned off for at least most of these events. The stopping while actively driving has happened on 5 separate occasions and has been brought to 2 different Jeep dealers on 3 different occasions (totaling approximately 2 weeks) to try to identify the issue. Both dealerships have been unable to replicate the malfunction and have been unable to identify an error code. There has been no advisement by Jeep Corporation other than to keep driving the vehicle and video record the event if it is safe to do so (I was able to obtain 2 videos). The events have happened in the months of June, November, and December, and in the morning, mid-day, and afternoon, and when both accelerating and decelerating. There does not appear to be any particular condition preceding the failure. A vehicle suddenly stopping on the highway places myself and others on the road at risk of a serious accident, as does the vehicle failing at an intersection in a major city. There was a large tractor trailer behind me honking his horn during the first event, etc.
Additional Notes:
While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shifter flash (with the vehicle still in the "Drive" position). On one occasion, an additional message requested to turn the vehicle on. To resolve the issue in the moment, the vehicle must be shifted up to "Park", then brought back down to "Drive". Once returning to back to the "Drive" position, the vehicle resumes operation. The auto start had been turned off for at least most of these events. The stopping while actively driving has happened on 5 separate occasions and has been brought to 2 different Jeep dealers on 3 different occasions (totaling approximately 2 weeks) to try to identify the issue. Both dealerships have been unable to replicate the malfunction and have been unable to identify an error code. There has been no advisement by Jeep Corporation other than to keep driving the vehicle and video record the event if it is safe to do so (I was able to obtain 2 videos). The events have happened in the months of June, November, and December, and in the morning, mid-day, and afternoon, and when both accelerating and decelerating. There does not appear to be any particular condition preceding the failure. A vehicle suddenly stopping on the highway places myself and others on the road at risk of a serious accident, as does the vehicle failing at an intersection in a major city. There was a large tractor trailer behind me honking his horn during the first event, etc.
Mfg Campaign: 11563165
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shifter flash (with the vehicle still in the "Drive" position). On one occasion, an additional message requested to turn the vehicle on. To resolve the issue in the moment, the vehicle must be shifted up to "Park", then brought back down to "Drive". Once returning to back to the "Drive" position, the vehicle resumes operation. The auto start had been turned off for at least most of these events. The stopping while actively driving has happened on 5 separate occasions and has been brought to 2 different Jeep dealers on 3 different occasions (totaling approximately 2 weeks) to try to identify the issue. Both dealerships have been unable to replicate the malfunction and have been unable to identify an error code. There has been no advisement by Jeep Corporation other than to keep driving the vehicle and video record the event if it is safe to do so (I was able to obtain 2 videos). The events have happened in the months of June, November, and December, and in the morning, mid-day, and afternoon, and when both accelerating and decelerating. There does not appear to be any particular condition preceding the failure. A vehicle suddenly stopping on the highway places myself and others on the road at risk of a serious accident, as does the vehicle failing at an intersection in a major city. There was a large tractor trailer behind me honking his horn during the first event, etc.
Corrective Action:
While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shifter flash (with the vehicle still in the "Drive" position). On one occasion, an additional message requested to turn the vehicle on. To resolve the issue in the moment, the vehicle must be shifted up to "Park", then brought back down to "Drive". Once returning to back to the "Drive" position, the vehicle resumes operation. The auto start had been turned off for at least most of these events. The stopping while actively driving has happened on 5 separate occasions and has been brought to 2 different Jeep dealers on 3 different occasions (totaling approximately 2 weeks) to try to identify the issue. Both dealerships have been unable to replicate the malfunction and have been unable to identify an error code. There has been no advisement by Jeep Corporation other than to keep driving the vehicle and video record the event if it is safe to do so (I was able to obtain 2 videos). The events have happened in the months of June, November, and December, and in the morning, mid-day, and afternoon, and when both accelerating and decelerating. There does not appear to be any particular condition preceding the failure. A vehicle suddenly stopping on the highway places myself and others on the road at risk of a serious accident, as does the vehicle failing at an intersection in a major city. There was a large tractor trailer behind me honking his horn during the first event, etc.
Additional Notes:
While driving on active roadways (including major highways during rush hour, a major downtown city at intersections with crosswalks during rush hour, and while exiting a parking garage), the vehicle suddenly stops, sounds a brief alarm and flashes one of 3 error messages on the dash board ("Shift to Drive", "....to shift", "...vehicle must be stopped"), while the "D" on the dashboard and the shifter flash (with the vehicle still in the "Drive" position). On one occasion, an additional message requested to turn the vehicle on. To resolve the issue in the moment, the vehicle must be shifted up to "Park", then brought back down to "Drive". Once returning to back to the "Drive" position, the vehicle resumes operation. The auto start had been turned off for at least most of these events. The stopping while actively driving has happened on 5 separate occasions and has been brought to 2 different Jeep dealers on 3 different occasions (totaling approximately 2 weeks) to try to identify the issue. Both dealerships have been unable to replicate the malfunction and have been unable to identify an error code. There has been no advisement by Jeep Corporation other than to keep driving the vehicle and video record the event if it is safe to do so (I was able to obtain 2 videos). The events have happened in the months of June, November, and December, and in the morning, mid-day, and afternoon, and when both accelerating and decelerating. There does not appear to be any particular condition preceding the failure. A vehicle suddenly stopping on the highway places myself and others on the road at risk of a serious accident, as does the vehicle failing at an intersection in a major city. There was a large tractor trailer behind me honking his horn during the first event, etc.
Mfg Campaign: 11563165
Recall Date: Jan 2, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.
Corrective Action:
While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.
Additional Notes:
While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.
Mfg Campaign: 11559803
Recall Date: Dec 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.
Corrective Action:
While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.
Additional Notes:
While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.
Mfg Campaign: 11559803
Recall Date: Dec 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.
Corrective Action:
While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.
Additional Notes:
While stopping at a light, the car will just stall. While driving, the car will stall. This is all a safety issue, especially at night when the car stalls and you have no lights or any way for anybody to see you.
Mfg Campaign: 11559803
Recall Date: Dec 12, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Keep taking in for noise and a drag on takeoff…. Never can duplicate problem! Now told transfer case and do not know how long it will take as factory on strike???? They said we were # 10 in line as no rentals and I complained this has been on going for over a year with always can not duplicate problem!
Corrective Action:
Keep taking in for noise and a drag on takeoff…. Never can duplicate problem! Now told transfer case and do not know how long it will take as factory on strike???? They said we were # 10 in line as no rentals and I complained this has been on going for over a year with always can not duplicate problem!
Additional Notes:
Keep taking in for noise and a drag on takeoff…. Never can duplicate problem! Now told transfer case and do not know how long it will take as factory on strike???? They said we were # 10 in line as no rentals and I complained this has been on going for over a year with always can not duplicate problem!
Mfg Campaign: 11548910
Recall Date: Oct 8, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.
Corrective Action:
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.
Additional Notes:
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.
Mfg Campaign: 11533650
Recall Date: Jul 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.
Corrective Action:
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.
Additional Notes:
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.
Mfg Campaign: 11533650
Recall Date: Jul 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.
Corrective Action:
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.
Additional Notes:
The contact owns a 2022 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle independently shifted into manual(M) mode without warning. The failure caused the vehicle to hesitate while depressing the accelerator pedal. The contact also stated that the Select-Terrain Traction Management System for the 4WD failed to operate as needed. Additionally, the contact stated that the turn signals, instrument panel, and key fob and other unknown electrical system failed to operate as needed. The vehicle was taken to the dealer on three separate occasions, but no assistance was provided. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was 300.
Mfg Campaign: 11533650
Recall Date: Jul 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.
Corrective Action:
While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.
Additional Notes:
While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.
Mfg Campaign: 11533515
Recall Date: Jul 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.
Corrective Action:
While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.
Additional Notes:
While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.
Mfg Campaign: 11533515
Recall Date: Jul 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.
Corrective Action:
While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.
Additional Notes:
While driving the Jeep dashboard flashed multiple error messages re: power steering failure, forward collision warning off, etc.
Mfg Campaign: 11533515
Recall Date: Jul 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning
Corrective Action:
Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning
Additional Notes:
Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning
Mfg Campaign: 11523140
Recall Date: May 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning
Corrective Action:
Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning
Additional Notes:
Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning
Mfg Campaign: 11523140
Recall Date: May 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning
Corrective Action:
Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning
Additional Notes:
Vehicle is making emergency brakes at anytime on highway even without a vehicle in front to set off the sensor - causing vehicle to slide and go off road - the screen is over heating and snells like it’s burning
Mfg Campaign: 11523140
Recall Date: May 22, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Unknown The brake and gas pedal are so close to each other that when I switched from one to the other my foot scraped the brake pedal causing the car to stop or speed up. I am afraid to drive it. I paid cash($44000) for it. I notified the dealership and then had to come to the nursing home for rehab and have been unable to take it back so it’s sitting at my daughters house for over 6 mos. The dealership was emailing me frequently to come in and check out their cars but when I told them that I wanted a car for that one and I was afraid to drive it they quit corresponding with me. You have numerous negative reviews on it. I got it around 10/25/22 and am still in nursing home. Please advise. One man changed his out himself. The salesman(EvanI think) told me they didn’t have any Jeep grand Cherokees, what I wanted, then told me they did after I bought this one- a lie. I even suggested they pick it up themselves that’s when they guit messaging me.
Corrective Action:
Unknown The brake and gas pedal are so close to each other that when I switched from one to the other my foot scraped the brake pedal causing the car to stop or speed up. I am afraid to drive it. I paid cash($44000) for it. I notified the dealership and then had to come to the nursing home for rehab and have been unable to take it back so it’s sitting at my daughters house for over 6 mos. The dealership was emailing me frequently to come in and check out their cars but when I told them that I wanted a car for that one and I was afraid to drive it they quit corresponding with me. You have numerous negative reviews on it. I got it around 10/25/22 and am still in nursing home. Please advise. One man changed his out himself. The salesman(EvanI think) told me they didn’t have any Jeep grand Cherokees, what I wanted, then told me they did after I bought this one- a lie. I even suggested they pick it up themselves that’s when they guit messaging me.
Additional Notes:
Unknown The brake and gas pedal are so close to each other that when I switched from one to the other my foot scraped the brake pedal causing the car to stop or speed up. I am afraid to drive it. I paid cash($44000) for it. I notified the dealership and then had to come to the nursing home for rehab and have been unable to take it back so it’s sitting at my daughters house for over 6 mos. The dealership was emailing me frequently to come in and check out their cars but when I told them that I wanted a car for that one and I was afraid to drive it they quit corresponding with me. You have numerous negative reviews on it. I got it around 10/25/22 and am still in nursing home. Please advise. One man changed his out himself. The salesman(EvanI think) told me they didn’t have any Jeep grand Cherokees, what I wanted, then told me they did after I bought this one- a lie. I even suggested they pick it up themselves that’s when they guit messaging me.
Mfg Campaign: 11518445
Recall Date: Apr 22, 2023
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