JEEP CHEROKEE 2021

Complete listing of complaints and recalls for this vehicle

124
Complaints
6
Recalls

Complaints & Recalls

124 Complaints 6 Recalls

Official Safety Recalls - Important!

6 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Chrysler (fca Us, Llc)
NHTSA Campaign: 24V516000 SAFETY RECALL
13 Vehicles Affected
Recall Date: Jul 8, 2024
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Cherokee vehicles. An improperly secured connector for the right-side curtain air bag may prevent the air bag from deploying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

Potential Risk:
An air bag that does not deploy as intended can increase the risk of injury in a crash.
FREE Recall Solution:
Dealers will secure the connector, free of charge. All vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 71B.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 71B
Notice Date: Oct 30, 2020
Recall Date: Jul 8, 2024
Chrysler (fca Us, Llc)
NHTSA Campaign: 21V310000 SAFETY RECALL
18.8K Vehicles Affected
Recall Date: May 4, 2021
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee vehicles. The transmission oil cooler hose may have been incorrectly cured, allowing transmission fluid to leak.

Potential Risk:
A transmission fluid leak increases the risk of a fire.
FREE Recall Solution:
Dealers will inspect and replace the hose, free of charge. Owners notification letters were mailed May 18, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y18.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: Y18
Notice Date: May 18, 2021
Recall Date: May 4, 2021
Chrysler (fca Us Llc)
NHTSA Campaign: 20V657000 SAFETY RECALL
698 Vehicles Affected
Recall Date: Oct 27, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee Latitude and Jeep Cherokee Limited vehicles. One or both of the front lower control arms may fracture while driving.

Potential Risk:
A front lower control arm fracture while driving may result in a loss of steering control, increasing the risk of a crash without prior warning.
FREE Recall Solution:
Chrysler will notify owners, and dealers will inspect the front lower control arms and replace them as necessary, free of charge. The recall began November 6, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is W81. Note: Owners are advised to not drive their vehicles until they have been inspected and repaired if needed.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: W81
Notice Date: Oct 30, 2020
Recall Date: Oct 27, 2020

Consumer Complaints

124 Complaints
Chrysler (fca Us, Llc)
Campaign: 11541698 Other
Aug 30, 2023
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

Bought used for my daughter in Jan 2023. Car had 30,290miles. The parking brake has been coming on while she’s driving. She is also getting a forward collision service message, as well as Lane assist service message. It’s gonna cost us $1K to repair. I hope this takes care of the problem. I don’t like my daughter driving a fairly new car with so many issues. The parking brake issue is very discomforting. Also the stop/start function is not working. The mechanic says a new battery will resolve this issue.

Corrective Action:

Bought used for my daughter in Jan 2023. Car had 30,290miles. The parking brake has been coming on while she’s driving. She is also getting a forward collision service message, as well as Lane assist service message. It’s gonna cost us $1K to repair. I hope this takes care of the problem. I don’t like my daughter driving a fairly new car with so many issues. The parking brake issue is very discomforting. Also the stop/start function is not working. The mechanic says a new battery will resolve this issue.

Additional Notes:

Bought used for my daughter in Jan 2023. Car had 30,290miles. The parking brake has been coming on while she’s driving. She is also getting a forward collision service message, as well as Lane assist service message. It’s gonna cost us $1K to repair. I hope this takes care of the problem. I don’t like my daughter driving a fairly new car with so many issues. The parking brake issue is very discomforting. Also the stop/start function is not working. The mechanic says a new battery will resolve this issue.

Manufacturer: JEEP
Mfg Campaign: 11541698
Notice Date: Aug 30, 2023
Recall Date: Aug 30, 2023
Chrysler (fca Us, Llc)
Campaign: 11541698 Other
Aug 30, 2023
Defect Description:

LANE DEPARTURE: ASSIST

Potential Consequences:

Bought used for my daughter in Jan 2023. Car had 30,290miles. The parking brake has been coming on while she’s driving. She is also getting a forward collision service message, as well as Lane assist service message. It’s gonna cost us $1K to repair. I hope this takes care of the problem. I don’t like my daughter driving a fairly new car with so many issues. The parking brake issue is very discomforting. Also the stop/start function is not working. The mechanic says a new battery will resolve this issue.

Corrective Action:

Bought used for my daughter in Jan 2023. Car had 30,290miles. The parking brake has been coming on while she’s driving. She is also getting a forward collision service message, as well as Lane assist service message. It’s gonna cost us $1K to repair. I hope this takes care of the problem. I don’t like my daughter driving a fairly new car with so many issues. The parking brake issue is very discomforting. Also the stop/start function is not working. The mechanic says a new battery will resolve this issue.

Additional Notes:

Bought used for my daughter in Jan 2023. Car had 30,290miles. The parking brake has been coming on while she’s driving. She is also getting a forward collision service message, as well as Lane assist service message. It’s gonna cost us $1K to repair. I hope this takes care of the problem. I don’t like my daughter driving a fairly new car with so many issues. The parking brake issue is very discomforting. Also the stop/start function is not working. The mechanic says a new battery will resolve this issue.

Manufacturer: JEEP
Mfg Campaign: 11541698
Notice Date: Aug 30, 2023
Recall Date: Aug 30, 2023
Chrysler (fca Us, Llc)
Campaign: 11536142 Other
Aug 2, 2023
Defect Description:

SUSPENSION

Potential Consequences:

Control Arms - lower control arm both sides of the vehicle Confirmed by the dealership service department and given an estimate of cost for repair Has not been inspected by manufacturer, police, insurance or others. No warning lights have come on. Just a crunching & clicking noise coming from under the front end of the vehicle.

Corrective Action:

Control Arms - lower control arm both sides of the vehicle Confirmed by the dealership service department and given an estimate of cost for repair Has not been inspected by manufacturer, police, insurance or others. No warning lights have come on. Just a crunching & clicking noise coming from under the front end of the vehicle.

Additional Notes:

Control Arms - lower control arm both sides of the vehicle Confirmed by the dealership service department and given an estimate of cost for repair Has not been inspected by manufacturer, police, insurance or others. No warning lights have come on. Just a crunching & clicking noise coming from under the front end of the vehicle.

Manufacturer: JEEP
Mfg Campaign: 11536142
Notice Date: Aug 2, 2023
Recall Date: Aug 2, 2023
Chrysler (fca Us, Llc)
Campaign: 11534741 Other
Jul 27, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving at high speeds, the contact heard a popping sound coming from the hood. The contact stated that the engine revved, and the vehicle decelerated while the accelerator pedal was being depressed. The contact pulled the vehicle off the roadway. The contact stated that the vehicle remained on and failed to shut off. The vehicle was towed to the dealer where it was diagnosed that the PTU failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the AWD warning light remained illuminated. The vehicle was taken back to the dealer where it was diagnosed that the PTU failed again and needed to be replaced. The vehicle was repaired, and the contact was informed that the vehicle was safe to drive however, the failure recurred. The vehicle was then taken back to the dealer where it was diagnosed again that the PTU failed and needed to be replaced; however, the vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was provided a case number and informed that the parts to do the repair was unavailable. The failure mileage was approximately 38,000.

Corrective Action:

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving at high speeds, the contact heard a popping sound coming from the hood. The contact stated that the engine revved, and the vehicle decelerated while the accelerator pedal was being depressed. The contact pulled the vehicle off the roadway. The contact stated that the vehicle remained on and failed to shut off. The vehicle was towed to the dealer where it was diagnosed that the PTU failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the AWD warning light remained illuminated. The vehicle was taken back to the dealer where it was diagnosed that the PTU failed again and needed to be replaced. The vehicle was repaired, and the contact was informed that the vehicle was safe to drive however, the failure recurred. The vehicle was then taken back to the dealer where it was diagnosed again that the PTU failed and needed to be replaced; however, the vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was provided a case number and informed that the parts to do the repair was unavailable. The failure mileage was approximately 38,000.

Additional Notes:

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving at high speeds, the contact heard a popping sound coming from the hood. The contact stated that the engine revved, and the vehicle decelerated while the accelerator pedal was being depressed. The contact pulled the vehicle off the roadway. The contact stated that the vehicle remained on and failed to shut off. The vehicle was towed to the dealer where it was diagnosed that the PTU failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the AWD warning light remained illuminated. The vehicle was taken back to the dealer where it was diagnosed that the PTU failed again and needed to be replaced. The vehicle was repaired, and the contact was informed that the vehicle was safe to drive however, the failure recurred. The vehicle was then taken back to the dealer where it was diagnosed again that the PTU failed and needed to be replaced; however, the vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The contact was provided a case number and informed that the parts to do the repair was unavailable. The failure mileage was approximately 38,000.

Manufacturer: JEEP
Mfg Campaign: 11534741
Notice Date: Jul 27, 2023
Recall Date: Jul 27, 2023
Chrysler (fca Us, Llc)
Campaign: 11530795 Other
Jul 7, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

Power Takeoff Unit Assembly failed at 61,000 miles. This unit has had three recalls and 5 parts revision that I can find but dealer refuses replacement under warranty due to warranty being 60,000 miles. This part clearly has defects ongoing since 2014 or before and yet FCA continues to produce them and fails to support them.

Corrective Action:

Power Takeoff Unit Assembly failed at 61,000 miles. This unit has had three recalls and 5 parts revision that I can find but dealer refuses replacement under warranty due to warranty being 60,000 miles. This part clearly has defects ongoing since 2014 or before and yet FCA continues to produce them and fails to support them.

Additional Notes:

Power Takeoff Unit Assembly failed at 61,000 miles. This unit has had three recalls and 5 parts revision that I can find but dealer refuses replacement under warranty due to warranty being 60,000 miles. This part clearly has defects ongoing since 2014 or before and yet FCA continues to produce them and fails to support them.

Manufacturer: JEEP
Mfg Campaign: 11530795
Notice Date: Jul 7, 2023
Recall Date: Jul 7, 2023
Chrysler (fca Us, Llc)
Campaign: 11530132 Other
Jul 3, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving approximately 25 MPH, there was a clunking sound coming from the rear of the vehicle, and the vehicle would not properly accelerate. The vehicle was immediately driven to a nearby mechanic who diagnosed that the rear driveshaft had detached from the vehicle and was striking the ground. The rear driveshaft was replaced, and the vehicle was repaired. The local dealer had examined the vehicle and was unable to determine how the rear driveshaft had detached from the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 27,364.

Corrective Action:

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving approximately 25 MPH, there was a clunking sound coming from the rear of the vehicle, and the vehicle would not properly accelerate. The vehicle was immediately driven to a nearby mechanic who diagnosed that the rear driveshaft had detached from the vehicle and was striking the ground. The rear driveshaft was replaced, and the vehicle was repaired. The local dealer had examined the vehicle and was unable to determine how the rear driveshaft had detached from the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 27,364.

Additional Notes:

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving approximately 25 MPH, there was a clunking sound coming from the rear of the vehicle, and the vehicle would not properly accelerate. The vehicle was immediately driven to a nearby mechanic who diagnosed that the rear driveshaft had detached from the vehicle and was striking the ground. The rear driveshaft was replaced, and the vehicle was repaired. The local dealer had examined the vehicle and was unable to determine how the rear driveshaft had detached from the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 27,364.

Manufacturer: JEEP
Mfg Campaign: 11530132
Notice Date: Jul 3, 2023
Recall Date: Jul 3, 2023
Chrysler (fca Us, Llc)
Campaign: 11530132 Other
Jul 3, 2023
Defect Description:

POWER TRAIN:DRIVELINE:DRIVESHAFT

Potential Consequences:

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving approximately 25 MPH, there was a clunking sound coming from the rear of the vehicle, and the vehicle would not properly accelerate. The vehicle was immediately driven to a nearby mechanic who diagnosed that the rear driveshaft had detached from the vehicle and was striking the ground. The rear driveshaft was replaced, and the vehicle was repaired. The local dealer had examined the vehicle and was unable to determine how the rear driveshaft had detached from the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 27,364.

Corrective Action:

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving approximately 25 MPH, there was a clunking sound coming from the rear of the vehicle, and the vehicle would not properly accelerate. The vehicle was immediately driven to a nearby mechanic who diagnosed that the rear driveshaft had detached from the vehicle and was striking the ground. The rear driveshaft was replaced, and the vehicle was repaired. The local dealer had examined the vehicle and was unable to determine how the rear driveshaft had detached from the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 27,364.

Additional Notes:

The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving approximately 25 MPH, there was a clunking sound coming from the rear of the vehicle, and the vehicle would not properly accelerate. The vehicle was immediately driven to a nearby mechanic who diagnosed that the rear driveshaft had detached from the vehicle and was striking the ground. The rear driveshaft was replaced, and the vehicle was repaired. The local dealer had examined the vehicle and was unable to determine how the rear driveshaft had detached from the vehicle. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 27,364.

Manufacturer: JEEP
Mfg Campaign: 11530132
Notice Date: Jul 3, 2023
Recall Date: Jul 3, 2023
Chrysler (fca Us, Llc)
Campaign: 11527648 Other
Jun 19, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

PTU in 2021 Jeep Cherokee with 50k miles went out causing a loss in power to the wheels while crossing a highway. Dealership put a new PTU and drive shaft in but said it was defective but they could turn off the Jeeps ability to transfer power from front to back until they got a new part. This caused my safety features such as front collision to be turned off. I assume they pulled a fuse for the transfer between front and rear meaning the new PTU was more than just not communicating with the electronics like the dealership said but was an actual defective unit. The last time it went out it also tore up a drive shaft. The replacement unit in the Jeep has always had a grinding sound and began to have what felt like transmission slip. I also started losing power and when the engine is turned off sometimes it won’t start even though it has power in the battery and the start turns. It is broke down again and going into the shop because the Jeep is still having drive issues along with new electrical ones and I am in danger of it losing power or transmission when crossing a highway. The dealer did tell me that many of the new PTUs are defective. I am surprised a dealership when send a customer back out in a vehicle they knew wouldn’t be safe and had a failed part.

Corrective Action:

PTU in 2021 Jeep Cherokee with 50k miles went out causing a loss in power to the wheels while crossing a highway. Dealership put a new PTU and drive shaft in but said it was defective but they could turn off the Jeeps ability to transfer power from front to back until they got a new part. This caused my safety features such as front collision to be turned off. I assume they pulled a fuse for the transfer between front and rear meaning the new PTU was more than just not communicating with the electronics like the dealership said but was an actual defective unit. The last time it went out it also tore up a drive shaft. The replacement unit in the Jeep has always had a grinding sound and began to have what felt like transmission slip. I also started losing power and when the engine is turned off sometimes it won’t start even though it has power in the battery and the start turns. It is broke down again and going into the shop because the Jeep is still having drive issues along with new electrical ones and I am in danger of it losing power or transmission when crossing a highway. The dealer did tell me that many of the new PTUs are defective. I am surprised a dealership when send a customer back out in a vehicle they knew wouldn’t be safe and had a failed part.

Additional Notes:

PTU in 2021 Jeep Cherokee with 50k miles went out causing a loss in power to the wheels while crossing a highway. Dealership put a new PTU and drive shaft in but said it was defective but they could turn off the Jeeps ability to transfer power from front to back until they got a new part. This caused my safety features such as front collision to be turned off. I assume they pulled a fuse for the transfer between front and rear meaning the new PTU was more than just not communicating with the electronics like the dealership said but was an actual defective unit. The last time it went out it also tore up a drive shaft. The replacement unit in the Jeep has always had a grinding sound and began to have what felt like transmission slip. I also started losing power and when the engine is turned off sometimes it won’t start even though it has power in the battery and the start turns. It is broke down again and going into the shop because the Jeep is still having drive issues along with new electrical ones and I am in danger of it losing power or transmission when crossing a highway. The dealer did tell me that many of the new PTUs are defective. I am surprised a dealership when send a customer back out in a vehicle they knew wouldn’t be safe and had a failed part.

Manufacturer: JEEP
Mfg Campaign: 11527648
Notice Date: Jun 19, 2023
Recall Date: Jun 19, 2023
Chrysler (fca Us, Llc)
Campaign: 11524264 Other
May 29, 2023
Defect Description:

ENGINE

Potential Consequences:

While at a complete stop vehicle’s rpms went up and launched forward on its own. It continued to do so several times despite pressing the break pedal fully. Vehicle did the same thing only a couple of weeks after being purchased but I was unsure if it had been the vehicle or I eased up on the break a little too much. This latest time however it did it so many times that I was able to record it and share it with my dealership.

Corrective Action:

While at a complete stop vehicle’s rpms went up and launched forward on its own. It continued to do so several times despite pressing the break pedal fully. Vehicle did the same thing only a couple of weeks after being purchased but I was unsure if it had been the vehicle or I eased up on the break a little too much. This latest time however it did it so many times that I was able to record it and share it with my dealership.

Additional Notes:

While at a complete stop vehicle’s rpms went up and launched forward on its own. It continued to do so several times despite pressing the break pedal fully. Vehicle did the same thing only a couple of weeks after being purchased but I was unsure if it had been the vehicle or I eased up on the break a little too much. This latest time however it did it so many times that I was able to record it and share it with my dealership.

Manufacturer: JEEP
Mfg Campaign: 11524264
Notice Date: May 29, 2023
Recall Date: May 29, 2023
Chrysler (fca Us, Llc)
Campaign: 11524264 Other
May 29, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

While at a complete stop vehicle’s rpms went up and launched forward on its own. It continued to do so several times despite pressing the break pedal fully. Vehicle did the same thing only a couple of weeks after being purchased but I was unsure if it had been the vehicle or I eased up on the break a little too much. This latest time however it did it so many times that I was able to record it and share it with my dealership.

Corrective Action:

While at a complete stop vehicle’s rpms went up and launched forward on its own. It continued to do so several times despite pressing the break pedal fully. Vehicle did the same thing only a couple of weeks after being purchased but I was unsure if it had been the vehicle or I eased up on the break a little too much. This latest time however it did it so many times that I was able to record it and share it with my dealership.

Additional Notes:

While at a complete stop vehicle’s rpms went up and launched forward on its own. It continued to do so several times despite pressing the break pedal fully. Vehicle did the same thing only a couple of weeks after being purchased but I was unsure if it had been the vehicle or I eased up on the break a little too much. This latest time however it did it so many times that I was able to record it and share it with my dealership.

Manufacturer: JEEP
Mfg Campaign: 11524264
Notice Date: May 29, 2023
Recall Date: May 29, 2023
Chrysler (fca Us, Llc)
Campaign: 11521888 Other
May 14, 2023
Defect Description:

ENGINE

Potential Consequences:

automatic stop start that activates when you are at a stop light either gives you and error that it won't work about 1/3 of my driving trips. on 2 occasions it has totally shut off the vehicle leading to all sorts of dash error lights coming on, and requiring the vehicle to be put in park to restart the engine. dealer service says faulty hood open sensor.

Corrective Action:

automatic stop start that activates when you are at a stop light either gives you and error that it won't work about 1/3 of my driving trips. on 2 occasions it has totally shut off the vehicle leading to all sorts of dash error lights coming on, and requiring the vehicle to be put in park to restart the engine. dealer service says faulty hood open sensor.

Additional Notes:

automatic stop start that activates when you are at a stop light either gives you and error that it won't work about 1/3 of my driving trips. on 2 occasions it has totally shut off the vehicle leading to all sorts of dash error lights coming on, and requiring the vehicle to be put in park to restart the engine. dealer service says faulty hood open sensor.

Manufacturer: JEEP
Mfg Campaign: 11521888
Notice Date: May 14, 2023
Recall Date: May 14, 2023
Chrysler (fca Us, Llc)
Campaign: 11519922 Other
May 1, 2023
Defect Description:

ENGINE

Potential Consequences:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle turned off unintendedly. The contact was able to veer to the side of the roadway. The contact restarted the vehicle and continued driving. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while at a complete stop. The contact was able to restart the vehicle and continue driving. The contact also stated that the low oil pressure warning light was illuminated intermittently while driving. An unknown dealer was notified of the failure. The contact stated that the vehicle failed to restart. The vehicle was towed to a service station. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.

Corrective Action:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle turned off unintendedly. The contact was able to veer to the side of the roadway. The contact restarted the vehicle and continued driving. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while at a complete stop. The contact was able to restart the vehicle and continue driving. The contact also stated that the low oil pressure warning light was illuminated intermittently while driving. An unknown dealer was notified of the failure. The contact stated that the vehicle failed to restart. The vehicle was towed to a service station. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.

Additional Notes:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle turned off unintendedly. The contact was able to veer to the side of the roadway. The contact restarted the vehicle and continued driving. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while at a complete stop. The contact was able to restart the vehicle and continue driving. The contact also stated that the low oil pressure warning light was illuminated intermittently while driving. An unknown dealer was notified of the failure. The contact stated that the vehicle failed to restart. The vehicle was towed to a service station. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.

Manufacturer: JEEP
Mfg Campaign: 11519922
Notice Date: May 1, 2023
Recall Date: May 1, 2023
Chrysler (fca Us, Llc)
Campaign: 11519922 Other
May 1, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle turned off unintendedly. The contact was able to veer to the side of the roadway. The contact restarted the vehicle and continued driving. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while at a complete stop. The contact was able to restart the vehicle and continue driving. The contact also stated that the low oil pressure warning light was illuminated intermittently while driving. An unknown dealer was notified of the failure. The contact stated that the vehicle failed to restart. The vehicle was towed to a service station. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.

Corrective Action:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle turned off unintendedly. The contact was able to veer to the side of the roadway. The contact restarted the vehicle and continued driving. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while at a complete stop. The contact was able to restart the vehicle and continue driving. The contact also stated that the low oil pressure warning light was illuminated intermittently while driving. An unknown dealer was notified of the failure. The contact stated that the vehicle failed to restart. The vehicle was towed to a service station. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.

Additional Notes:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle turned off unintendedly. The contact was able to veer to the side of the roadway. The contact restarted the vehicle and continued driving. The check engine warning light was illuminated. Additionally, the contact stated that the failure recurred while at a complete stop. The contact was able to restart the vehicle and continue driving. The contact also stated that the low oil pressure warning light was illuminated intermittently while driving. An unknown dealer was notified of the failure. The contact stated that the vehicle failed to restart. The vehicle was towed to a service station. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.

Manufacturer: JEEP
Mfg Campaign: 11519922
Notice Date: May 1, 2023
Recall Date: May 1, 2023
Chrysler (fca Us, Llc)
Campaign: 11516412 Other
Apr 10, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Corrective Action:

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Additional Notes:

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Manufacturer: JEEP
Mfg Campaign: 11516412
Notice Date: Apr 10, 2023
Recall Date: Apr 10, 2023
Chrysler (fca Us, Llc)
Campaign: 11516412 Other
Apr 10, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Corrective Action:

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Additional Notes:

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Manufacturer: JEEP
Mfg Campaign: 11516412
Notice Date: Apr 10, 2023
Recall Date: Apr 10, 2023
Chrysler (fca Us, Llc)
Campaign: 11516412 Other
Apr 10, 2023
Defect Description:

ENGINE

Potential Consequences:

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Corrective Action:

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Additional Notes:

2/14/23 Dash Flashes “Put Car in Park”; battery symbol illuminates, gear shift ‘D’ lit up. Coasted to the shoulder, put car in park, engine was not running. I hit the “Start” button. The engine starts up, I put it into Drive, and pull onto the road. This repeats 2 more times. 2/20/23 Car serviced at Chrysler dealership - Service report said Updated PCM 181906EL Module. ECU from old part number 68493558AD to current part number 68493558AG. 3/7/23 - Vehicle lost power. Coasted to nearest driveway to turn off the main road. No power steering, Car was successful moved out of traffic, put in park, and then the engine was restarted. 3/9/23Mileage in 22536; Replaced Module - Engine controller, crankshaft position sensor, wit all wheel drive, powertrain/engine control. 3/23/23 Vehicle returned mileage 22562. 4/4/23, Driving freeway, vehicle started decelerate on its own, maneuvered to the shoulder and put it into park. There were no lights or indicators on the dash to say there was a problem. Car did not stall. Returned to the roadway and maintained speed. Approx 22980 miles on the vehicle, cruise control was on 77. The vehicle started slowed to 68 mph, maneuvered to the shoulder; did not lose power; Put car in park. Traffic cleared to re-enter the roadway. Next 30 minutes, problem repeated. Did not have anyone behind me so I wanted to see at what point would I lose power, or warning lights come on. Cruise set at 77, the car reduced speed on its own to 64 mph. The car acted like it was changing gears a few times, lurching, then picked up speed to 80 mph, then slowed back to the setting of 77. This happened 3 more times. 4/6/23, 23381 miles on the vehicle, driving 45 mph, w/out cruise control. Vehicle began to decelerate, I tried to accelerate to keep up with traffic. The vehicle continued to decelerate down to 36 mph when it kicked back into gear and picked back up to 45 mph. 4/10/23 back to dealer @ 23,608

Manufacturer: JEEP
Mfg Campaign: 11516412
Notice Date: Apr 10, 2023
Recall Date: Apr 10, 2023
Chrysler (fca Us, Llc)
Campaign: 11513670 Other
2 Vehicles Affected
Mar 24, 2023
Defect Description:

AIR BAGS

Potential Consequences:

Was driving down hwy and vehicle pulled out directly in front of me. Nothing i could do but hit the brakes. Severe front end damage done to my 2021 Jeep Cherokee. Airbags did not deploy. There were injuries. No one can figure out why the airbags didn't deploy on either the passenger side nor the driver side. Thankfully no one was killed. I believe there to be a defect in the airbags on this vehicle of not deploying. The collision was fast enough and enough front end damage to deploy. The airbags in the other vehicle that was involved deployed just fine. Ours however didn't. Asking Jeep to look at their 2021 cherokee models.

Corrective Action:

Was driving down hwy and vehicle pulled out directly in front of me. Nothing i could do but hit the brakes. Severe front end damage done to my 2021 Jeep Cherokee. Airbags did not deploy. There were injuries. No one can figure out why the airbags didn't deploy on either the passenger side nor the driver side. Thankfully no one was killed. I believe there to be a defect in the airbags on this vehicle of not deploying. The collision was fast enough and enough front end damage to deploy. The airbags in the other vehicle that was involved deployed just fine. Ours however didn't. Asking Jeep to look at their 2021 cherokee models.

Additional Notes:

Was driving down hwy and vehicle pulled out directly in front of me. Nothing i could do but hit the brakes. Severe front end damage done to my 2021 Jeep Cherokee. Airbags did not deploy. There were injuries. No one can figure out why the airbags didn't deploy on either the passenger side nor the driver side. Thankfully no one was killed. I believe there to be a defect in the airbags on this vehicle of not deploying. The collision was fast enough and enough front end damage to deploy. The airbags in the other vehicle that was involved deployed just fine. Ours however didn't. Asking Jeep to look at their 2021 cherokee models.

Manufacturer: JEEP
Mfg Campaign: 11513670
Notice Date: Mar 24, 2023
Recall Date: Mar 24, 2023
Chrysler (fca Us, Llc)
Campaign: 11500272 Other
2 Vehicles Affected
Jan 5, 2023
Defect Description:

AIR BAGS

Potential Consequences:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving approximately 30 mph and crossing an intersection, he crashed into another vehicle head-on. The contact stated the air bags did not deploy and the driver-side seat belt did not retract. The contact sustained injuries on his chest due to hitting the steering wheel and had bruises/swelling on his right foot. The contact sought medical attention at a nearby hospital. The contact stated the other driver was taken by an ambulance but was unaware of their injuries. A police report was filed. The contact was unable to restart the vehicle and stated he saw smoke from the engine due to the antifreeze leaking. The vehicle was not drivable. The vehicle was towed to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 28,000.

Corrective Action:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving approximately 30 mph and crossing an intersection, he crashed into another vehicle head-on. The contact stated the air bags did not deploy and the driver-side seat belt did not retract. The contact sustained injuries on his chest due to hitting the steering wheel and had bruises/swelling on his right foot. The contact sought medical attention at a nearby hospital. The contact stated the other driver was taken by an ambulance but was unaware of their injuries. A police report was filed. The contact was unable to restart the vehicle and stated he saw smoke from the engine due to the antifreeze leaking. The vehicle was not drivable. The vehicle was towed to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 28,000.

Additional Notes:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving approximately 30 mph and crossing an intersection, he crashed into another vehicle head-on. The contact stated the air bags did not deploy and the driver-side seat belt did not retract. The contact sustained injuries on his chest due to hitting the steering wheel and had bruises/swelling on his right foot. The contact sought medical attention at a nearby hospital. The contact stated the other driver was taken by an ambulance but was unaware of their injuries. A police report was filed. The contact was unable to restart the vehicle and stated he saw smoke from the engine due to the antifreeze leaking. The vehicle was not drivable. The vehicle was towed to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 28,000.

Manufacturer: JEEP
Mfg Campaign: 11500272
Notice Date: Jan 5, 2023
Recall Date: Jan 5, 2023
Chrysler (fca Us, Llc)
Campaign: 11500272 Other
2 Vehicles Affected
Jan 5, 2023
Defect Description:

SEAT BELTS

Potential Consequences:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving approximately 30 mph and crossing an intersection, he crashed into another vehicle head-on. The contact stated the air bags did not deploy and the driver-side seat belt did not retract. The contact sustained injuries on his chest due to hitting the steering wheel and had bruises/swelling on his right foot. The contact sought medical attention at a nearby hospital. The contact stated the other driver was taken by an ambulance but was unaware of their injuries. A police report was filed. The contact was unable to restart the vehicle and stated he saw smoke from the engine due to the antifreeze leaking. The vehicle was not drivable. The vehicle was towed to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 28,000.

Corrective Action:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving approximately 30 mph and crossing an intersection, he crashed into another vehicle head-on. The contact stated the air bags did not deploy and the driver-side seat belt did not retract. The contact sustained injuries on his chest due to hitting the steering wheel and had bruises/swelling on his right foot. The contact sought medical attention at a nearby hospital. The contact stated the other driver was taken by an ambulance but was unaware of their injuries. A police report was filed. The contact was unable to restart the vehicle and stated he saw smoke from the engine due to the antifreeze leaking. The vehicle was not drivable. The vehicle was towed to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 28,000.

Additional Notes:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving approximately 30 mph and crossing an intersection, he crashed into another vehicle head-on. The contact stated the air bags did not deploy and the driver-side seat belt did not retract. The contact sustained injuries on his chest due to hitting the steering wheel and had bruises/swelling on his right foot. The contact sought medical attention at a nearby hospital. The contact stated the other driver was taken by an ambulance but was unaware of their injuries. A police report was filed. The contact was unable to restart the vehicle and stated he saw smoke from the engine due to the antifreeze leaking. The vehicle was not drivable. The vehicle was towed to his residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 28,000.

Manufacturer: JEEP
Mfg Campaign: 11500272
Notice Date: Jan 5, 2023
Recall Date: Jan 5, 2023
Chrysler (fca Us, Llc)
Campaign: 11497610 Other
Dec 15, 2022
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving 65 MPH, the contact felt that the vehicle had lost motive power. The contact stated that there was a message to “Park and Restart the vehicle”. The contact was able to pull over and restart the vehicle. The vehicle was taken to the dealer and the contact was informed that a software update was needed. The software was updated. The manufacturer was not contacted. The failure mileage was 41,100.

Corrective Action:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving 65 MPH, the contact felt that the vehicle had lost motive power. The contact stated that there was a message to “Park and Restart the vehicle”. The contact was able to pull over and restart the vehicle. The vehicle was taken to the dealer and the contact was informed that a software update was needed. The software was updated. The manufacturer was not contacted. The failure mileage was 41,100.

Additional Notes:

The contact owns a 2021 Jeep Cherokee. The contact stated while driving 65 MPH, the contact felt that the vehicle had lost motive power. The contact stated that there was a message to “Park and Restart the vehicle”. The contact was able to pull over and restart the vehicle. The vehicle was taken to the dealer and the contact was informed that a software update was needed. The software was updated. The manufacturer was not contacted. The failure mileage was 41,100.

Manufacturer: JEEP
Mfg Campaign: 11497610
Notice Date: Dec 15, 2022
Recall Date: Dec 15, 2022

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Focus: Lemon Law, Personal Injury

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