Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Cherokee vehicles. An improperly secured connector for the right-side curtain air bag may prevent the air bag from deploying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 71B
Recall Date: Jul 8, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee vehicles. The transmission oil cooler hose may have been incorrectly cured, allowing transmission fluid to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y18
Recall Date: May 4, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee Latitude and Jeep Cherokee Limited vehicles. One or both of the front lower control arms may fracture while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W81
Recall Date: Oct 27, 2020
Consumer Complaints
124 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The PTU (power transfer unit) failed in the middle of the interstate which caused it to stall and not move.
Corrective Action:
The PTU (power transfer unit) failed in the middle of the interstate which caused it to stall and not move.
Additional Notes:
The PTU (power transfer unit) failed in the middle of the interstate which caused it to stall and not move.
Mfg Campaign: 11670379
Recall Date: Jun 30, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU failure Service 4WD Light came on in April 2025 problem confirmed by independent service center has not been inspected by manufacture, police, insurance or others
Corrective Action:
PTU failure Service 4WD Light came on in April 2025 problem confirmed by independent service center has not been inspected by manufacture, police, insurance or others
Additional Notes:
PTU failure Service 4WD Light came on in April 2025 problem confirmed by independent service center has not been inspected by manufacture, police, insurance or others
Mfg Campaign: 11667957
Recall Date: Jun 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.
Corrective Action:
Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.
Additional Notes:
Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.
Mfg Campaign: 11667225
Recall Date: Jun 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.
Corrective Action:
Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.
Additional Notes:
Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.
Mfg Campaign: 11667225
Recall Date: Jun 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.
Corrective Action:
Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.
Additional Notes:
Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle decelerates/downshifts and the display screen flashes "4WD System Unavailable Service Required" and "4WD Neutral Warning". Trying to cross traffic to get to the shoulder of road and almost hit due to deceleration. Press gas pedal and nothing. Traction control light flashes on. Coast cross traffic to shoulder side of the road. Shut off Jeep. Check for loss of fluids and/or parts. Check brakes. Nothing. No smoke. No burning smell. Turn vehicle on. Vehicle automatically engages parking brake. Shift off parking brake and shift vehicle into drive and it makes a grinding noise like its trying to shift into 4WD. Snow mode pops on as well as the FWD Collision light and traction control. Jeep ran just fine until this point and no prior incidents, no bad/hard shifting. NOTHING.
Mfg Campaign: 11667225
Recall Date: Jun 16, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Upon exiting a major interstate highway, I slowed down and attempted to merge onto a divided highway. The vehicle (2021 Jeep Cherokee Trailhawk) did not respond, as their was little or no power. Cars behind me, took actions to avoid me. After coasting to the shoulder of the divided highway, I placed the vehicle in park and then back into drive. I experienced a grinding, oscillating noise and a dashboard warning message stating to service 4WD system. I repeated this procedure and was able to advance the vehicle at a slow/steady pace to a local Chrysler, Dodge, Jeep dealership, not far from the malfunction. Dealership has confirmed a major PTU failure, one of the "worst" they have seen. I was also informed that the stated wait on replacement parts is 45 days.
Corrective Action:
Upon exiting a major interstate highway, I slowed down and attempted to merge onto a divided highway. The vehicle (2021 Jeep Cherokee Trailhawk) did not respond, as their was little or no power. Cars behind me, took actions to avoid me. After coasting to the shoulder of the divided highway, I placed the vehicle in park and then back into drive. I experienced a grinding, oscillating noise and a dashboard warning message stating to service 4WD system. I repeated this procedure and was able to advance the vehicle at a slow/steady pace to a local Chrysler, Dodge, Jeep dealership, not far from the malfunction. Dealership has confirmed a major PTU failure, one of the "worst" they have seen. I was also informed that the stated wait on replacement parts is 45 days.
Additional Notes:
Upon exiting a major interstate highway, I slowed down and attempted to merge onto a divided highway. The vehicle (2021 Jeep Cherokee Trailhawk) did not respond, as their was little or no power. Cars behind me, took actions to avoid me. After coasting to the shoulder of the divided highway, I placed the vehicle in park and then back into drive. I experienced a grinding, oscillating noise and a dashboard warning message stating to service 4WD system. I repeated this procedure and was able to advance the vehicle at a slow/steady pace to a local Chrysler, Dodge, Jeep dealership, not far from the malfunction. Dealership has confirmed a major PTU failure, one of the "worst" they have seen. I was also informed that the stated wait on replacement parts is 45 days.
Mfg Campaign: 11666251
Recall Date: Jun 11, 2025
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I bought the car in 7/23 at Auto Savvy Sta fe New Mexico, after 3-4 weeks the power steering wheel light on I called the dealer so they checked n then they said nothing is wrong so after that the lights . The car were 3 times at the dealer and the last time was there for 9 weeks. So they said they changed the steering column, the clock spring and the lights came back. So one time I lost the control, on the high way so after that I haven’t used the car.
Corrective Action:
I bought the car in 7/23 at Auto Savvy Sta fe New Mexico, after 3-4 weeks the power steering wheel light on I called the dealer so they checked n then they said nothing is wrong so after that the lights . The car were 3 times at the dealer and the last time was there for 9 weeks. So they said they changed the steering column, the clock spring and the lights came back. So one time I lost the control, on the high way so after that I haven’t used the car.
Additional Notes:
I bought the car in 7/23 at Auto Savvy Sta fe New Mexico, after 3-4 weeks the power steering wheel light on I called the dealer so they checked n then they said nothing is wrong so after that the lights . The car were 3 times at the dealer and the last time was there for 9 weeks. So they said they changed the steering column, the clock spring and the lights came back. So one time I lost the control, on the high way so after that I haven’t used the car.
Mfg Campaign: 11657641
Recall Date: Apr 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I bought the car in 7/23 at Auto Savvy Sta fe New Mexico, after 3-4 weeks the power steering wheel light on I called the dealer so they checked n then they said nothing is wrong so after that the lights . The car were 3 times at the dealer and the last time was there for 9 weeks. So they said they changed the steering column, the clock spring and the lights came back. So one time I lost the control, on the high way so after that I haven’t used the car.
Corrective Action:
I bought the car in 7/23 at Auto Savvy Sta fe New Mexico, after 3-4 weeks the power steering wheel light on I called the dealer so they checked n then they said nothing is wrong so after that the lights . The car were 3 times at the dealer and the last time was there for 9 weeks. So they said they changed the steering column, the clock spring and the lights came back. So one time I lost the control, on the high way so after that I haven’t used the car.
Additional Notes:
I bought the car in 7/23 at Auto Savvy Sta fe New Mexico, after 3-4 weeks the power steering wheel light on I called the dealer so they checked n then they said nothing is wrong so after that the lights . The car were 3 times at the dealer and the last time was there for 9 weeks. So they said they changed the steering column, the clock spring and the lights came back. So one time I lost the control, on the high way so after that I haven’t used the car.
Mfg Campaign: 11657641
Recall Date: Apr 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought the car in 7/23 at Auto Savvy Sta fe New Mexico, after 3-4 weeks the power steering wheel light on I called the dealer so they checked n then they said nothing is wrong so after that the lights . The car were 3 times at the dealer and the last time was there for 9 weeks. So they said they changed the steering column, the clock spring and the lights came back. So one time I lost the control, on the high way so after that I haven’t used the car.
Corrective Action:
I bought the car in 7/23 at Auto Savvy Sta fe New Mexico, after 3-4 weeks the power steering wheel light on I called the dealer so they checked n then they said nothing is wrong so after that the lights . The car were 3 times at the dealer and the last time was there for 9 weeks. So they said they changed the steering column, the clock spring and the lights came back. So one time I lost the control, on the high way so after that I haven’t used the car.
Additional Notes:
I bought the car in 7/23 at Auto Savvy Sta fe New Mexico, after 3-4 weeks the power steering wheel light on I called the dealer so they checked n then they said nothing is wrong so after that the lights . The car were 3 times at the dealer and the last time was there for 9 weeks. So they said they changed the steering column, the clock spring and the lights came back. So one time I lost the control, on the high way so after that I haven’t used the car.
Mfg Campaign: 11657641
Recall Date: Apr 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Car completely died while operating. No Power. Dead in middle of the road. Unable to signal other cars. Jeep dealership ran code and replaced battery. Did not check PTU as requested. Car is now acting up similar to PTU issues. Exact same experiences as outlined in the recall for 2017 to 2020. 2021 should be included for this recall and reviewed or repaired as this is a known issue in jeep cheerokes. This is a serious issue due to the fact that they shut down immediately leaving you in the middle of the road with zero ability to notify anyone you are stopped. No warning signs were present.
Corrective Action:
Car completely died while operating. No Power. Dead in middle of the road. Unable to signal other cars. Jeep dealership ran code and replaced battery. Did not check PTU as requested. Car is now acting up similar to PTU issues. Exact same experiences as outlined in the recall for 2017 to 2020. 2021 should be included for this recall and reviewed or repaired as this is a known issue in jeep cheerokes. This is a serious issue due to the fact that they shut down immediately leaving you in the middle of the road with zero ability to notify anyone you are stopped. No warning signs were present.
Additional Notes:
Car completely died while operating. No Power. Dead in middle of the road. Unable to signal other cars. Jeep dealership ran code and replaced battery. Did not check PTU as requested. Car is now acting up similar to PTU issues. Exact same experiences as outlined in the recall for 2017 to 2020. 2021 should be included for this recall and reviewed or repaired as this is a known issue in jeep cheerokes. This is a serious issue due to the fact that they shut down immediately leaving you in the middle of the road with zero ability to notify anyone you are stopped. No warning signs were present.
Mfg Campaign: 11656349
Recall Date: Apr 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Car completely died while operating. No Power. Dead in middle of the road. Unable to signal other cars. Jeep dealership ran code and replaced battery. Did not check PTU as requested. Car is now acting up similar to PTU issues. Exact same experiences as outlined in the recall for 2017 to 2020. 2021 should be included for this recall and reviewed or repaired as this is a known issue in jeep cheerokes. This is a serious issue due to the fact that they shut down immediately leaving you in the middle of the road with zero ability to notify anyone you are stopped. No warning signs were present.
Corrective Action:
Car completely died while operating. No Power. Dead in middle of the road. Unable to signal other cars. Jeep dealership ran code and replaced battery. Did not check PTU as requested. Car is now acting up similar to PTU issues. Exact same experiences as outlined in the recall for 2017 to 2020. 2021 should be included for this recall and reviewed or repaired as this is a known issue in jeep cheerokes. This is a serious issue due to the fact that they shut down immediately leaving you in the middle of the road with zero ability to notify anyone you are stopped. No warning signs were present.
Additional Notes:
Car completely died while operating. No Power. Dead in middle of the road. Unable to signal other cars. Jeep dealership ran code and replaced battery. Did not check PTU as requested. Car is now acting up similar to PTU issues. Exact same experiences as outlined in the recall for 2017 to 2020. 2021 should be included for this recall and reviewed or repaired as this is a known issue in jeep cheerokes. This is a serious issue due to the fact that they shut down immediately leaving you in the middle of the road with zero ability to notify anyone you are stopped. No warning signs were present.
Mfg Campaign: 11656349
Recall Date: Apr 23, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Jeep Cherokee. The contact stated while attempting to drive from a complete stop, the vehicle stalled. The contact stated that the vehicle was able to restart after several attempts. The check engine warning light was illuminated. The contact stated that while driving approximately 5 MPH and making a turn on the same day, the failure recurred, nearly causing the contact to crash into a vehicle and to be rear-ended by another vehicle. The contact stated that the failure had recurred on another occasion. The dealer was notified of the failure and advised the contact to take the vehicle to their location for a diagnostic test. Additionally, the dealer informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.
Corrective Action:
The contact owns a 2021 Jeep Cherokee. The contact stated while attempting to drive from a complete stop, the vehicle stalled. The contact stated that the vehicle was able to restart after several attempts. The check engine warning light was illuminated. The contact stated that while driving approximately 5 MPH and making a turn on the same day, the failure recurred, nearly causing the contact to crash into a vehicle and to be rear-ended by another vehicle. The contact stated that the failure had recurred on another occasion. The dealer was notified of the failure and advised the contact to take the vehicle to their location for a diagnostic test. Additionally, the dealer informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.
Additional Notes:
The contact owns a 2021 Jeep Cherokee. The contact stated while attempting to drive from a complete stop, the vehicle stalled. The contact stated that the vehicle was able to restart after several attempts. The check engine warning light was illuminated. The contact stated that while driving approximately 5 MPH and making a turn on the same day, the failure recurred, nearly causing the contact to crash into a vehicle and to be rear-ended by another vehicle. The contact stated that the failure had recurred on another occasion. The dealer was notified of the failure and advised the contact to take the vehicle to their location for a diagnostic test. Additionally, the dealer informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.
Mfg Campaign: 11653148
Recall Date: Apr 7, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on the highway with no overpass, no foreign objects flying, not behind anyone, and my sunroof shattered and exploded all over me with no explanation.
Corrective Action:
I was driving on the highway with no overpass, no foreign objects flying, not behind anyone, and my sunroof shattered and exploded all over me with no explanation.
Additional Notes:
I was driving on the highway with no overpass, no foreign objects flying, not behind anyone, and my sunroof shattered and exploded all over me with no explanation.
Mfg Campaign: 11651466
Recall Date: Mar 29, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU went out at 42,900 miles 2 weeks ago traveling on I81, was very foggy and all of a sudden my rpm went crazy and check engine and service 4 wd light came on pulled to side of highway and car was reving itself on and off and when shifting to drive or reverse car would not move and emergency brake was engaging on it’s own. Called Triple A and had to have towed on truck to dealer . Just bought vehicle 3 months prior . Dealer tested and told me PTU went out in vehicle not sure when part will be available could be months . We were sitting on berm of highway for an hour in foggy conditions and semi trucks flying by was very scary.
Corrective Action:
PTU went out at 42,900 miles 2 weeks ago traveling on I81, was very foggy and all of a sudden my rpm went crazy and check engine and service 4 wd light came on pulled to side of highway and car was reving itself on and off and when shifting to drive or reverse car would not move and emergency brake was engaging on it’s own. Called Triple A and had to have towed on truck to dealer . Just bought vehicle 3 months prior . Dealer tested and told me PTU went out in vehicle not sure when part will be available could be months . We were sitting on berm of highway for an hour in foggy conditions and semi trucks flying by was very scary.
Additional Notes:
PTU went out at 42,900 miles 2 weeks ago traveling on I81, was very foggy and all of a sudden my rpm went crazy and check engine and service 4 wd light came on pulled to side of highway and car was reving itself on and off and when shifting to drive or reverse car would not move and emergency brake was engaging on it’s own. Called Triple A and had to have towed on truck to dealer . Just bought vehicle 3 months prior . Dealer tested and told me PTU went out in vehicle not sure when part will be available could be months . We were sitting on berm of highway for an hour in foggy conditions and semi trucks flying by was very scary.
Mfg Campaign: 11650812
Recall Date: Mar 26, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
"Service 4wd" message came on after startup one day.
Corrective Action:
"Service 4wd" message came on after startup one day.
Additional Notes:
"Service 4wd" message came on after startup one day.
Mfg Campaign: 11649343
Recall Date: Mar 19, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Failed rear driveline failed rear differential and failed DTCM. Jeep is still sluggish upon shifting to acceleration. Clunk from park to drive and cold start to warm up normal to drop to normal rpm then rev up to 2.0 while sitting still. I have suspicions that the PTU could be having issues after all the above was replaced
Corrective Action:
Failed rear driveline failed rear differential and failed DTCM. Jeep is still sluggish upon shifting to acceleration. Clunk from park to drive and cold start to warm up normal to drop to normal rpm then rev up to 2.0 while sitting still. I have suspicions that the PTU could be having issues after all the above was replaced
Additional Notes:
Failed rear driveline failed rear differential and failed DTCM. Jeep is still sluggish upon shifting to acceleration. Clunk from park to drive and cold start to warm up normal to drop to normal rpm then rev up to 2.0 while sitting still. I have suspicions that the PTU could be having issues after all the above was replaced
Mfg Campaign: 11648014
Recall Date: Mar 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Failed rear driveline failed rear differential and failed DTCM. Jeep is still sluggish upon shifting to acceleration. Clunk from park to drive and cold start to warm up normal to drop to normal rpm then rev up to 2.0 while sitting still. I have suspicions that the PTU could be having issues after all the above was replaced
Corrective Action:
Failed rear driveline failed rear differential and failed DTCM. Jeep is still sluggish upon shifting to acceleration. Clunk from park to drive and cold start to warm up normal to drop to normal rpm then rev up to 2.0 while sitting still. I have suspicions that the PTU could be having issues after all the above was replaced
Additional Notes:
Failed rear driveline failed rear differential and failed DTCM. Jeep is still sluggish upon shifting to acceleration. Clunk from park to drive and cold start to warm up normal to drop to normal rpm then rev up to 2.0 while sitting still. I have suspicions that the PTU could be having issues after all the above was replaced
Mfg Campaign: 11648014
Recall Date: Mar 12, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The 4WD light keeps coming on and going off. This issue is reported all over the internet with Jeeps. It started about 60,000 miles, which is also reported as a normal mileage of failure. When the 4WD light is on the vehicle loses stability control which could result in an accident in anything other than dry road conditions. Why is this issue not a recall? A lot of the complaints online seem to be a faulty sensor or the PTU. With as many complaints as there are online, this issue should be covered by the manufacturer.
Corrective Action:
The 4WD light keeps coming on and going off. This issue is reported all over the internet with Jeeps. It started about 60,000 miles, which is also reported as a normal mileage of failure. When the 4WD light is on the vehicle loses stability control which could result in an accident in anything other than dry road conditions. Why is this issue not a recall? A lot of the complaints online seem to be a faulty sensor or the PTU. With as many complaints as there are online, this issue should be covered by the manufacturer.
Additional Notes:
The 4WD light keeps coming on and going off. This issue is reported all over the internet with Jeeps. It started about 60,000 miles, which is also reported as a normal mileage of failure. When the 4WD light is on the vehicle loses stability control which could result in an accident in anything other than dry road conditions. Why is this issue not a recall? A lot of the complaints online seem to be a faulty sensor or the PTU. With as many complaints as there are online, this issue should be covered by the manufacturer.
Mfg Campaign: 11647309
Recall Date: Mar 10, 2025
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2/16/2025 Light for 4WD came on when the temperature was 11 degrees. 4WD System Unavailable Service Required 2/19/25 & 2/25/25 Taken into the dealer and stated that Debris in the PTU causing Actuator to stick - will need to be replace PTU - if approved will need to locate part. Car difficult to put into park
Corrective Action:
2/16/2025 Light for 4WD came on when the temperature was 11 degrees. 4WD System Unavailable Service Required 2/19/25 & 2/25/25 Taken into the dealer and stated that Debris in the PTU causing Actuator to stick - will need to be replace PTU - if approved will need to locate part. Car difficult to put into park
Additional Notes:
2/16/2025 Light for 4WD came on when the temperature was 11 degrees. 4WD System Unavailable Service Required 2/19/25 & 2/25/25 Taken into the dealer and stated that Debris in the PTU causing Actuator to stick - will need to be replace PTU - if approved will need to locate part. Car difficult to put into park
Mfg Campaign: 11645338
Recall Date: Feb 27, 2025
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I have had 2 incidents involving drivetrain failure which almost resulted in accidents. On 26 September 2024, I was in left lane passing other vehicles when suddenly my vehicle (2021 Jeep Cherokee Trail Hawk) started jerking, felt and sounded like something exploded under vehicle. I was among a group of vehicles, including semi trucks with trailers, both behind me as well as along side me. Vehicle suddenly lost forward motion, engine rpm kept increasing and decreasing, vehicle would jerk like something in drivetrain was binding up but still did not have forward power and losing speed. Dash lights started coming on and going off, then check engine light remained on. while still in passing lane, I had no power to drive forward so I immediately signaled to attempt a safe maneuver in traffic to right edge of road as there was no space on left shoulder. Several vehicles had to swerve to avoid hitting us, a very frightening and unsafe experience. Once I was on side of road, vehicle would not move in any direction, transmission made like a grinding sound if put from drive to park. Vehicle was towed to Papik Motors for repair. Dealer determined shift actuator forks were worn and replaced shift actuator. there were no loaner or rental vehicles available from dealership, I had to rent a Uhaul to get us and camper home. Vehicle returned 4 Oct 2024. On 21 January 2025 while attempting to pass a vehicle on 2 lane highway, my transmission seemed to go into neutral as I was passing causing me to almost be hit by oncoming vehicle as I had lost forward motion. After stopping, vehicle seemed to operate fine but on way home, vehicle made loud noises, transmission was grinding and would not drive. I was able to drive in 4x4 low along edge of road to the dealership. they found metal in PTU case. estimated time for repair is May or later due to parts not available. I have loaner vehicle. Contacted Stellantis twice. Case manager has not called back. I do not and will not feel safe driving
Corrective Action:
I have had 2 incidents involving drivetrain failure which almost resulted in accidents. On 26 September 2024, I was in left lane passing other vehicles when suddenly my vehicle (2021 Jeep Cherokee Trail Hawk) started jerking, felt and sounded like something exploded under vehicle. I was among a group of vehicles, including semi trucks with trailers, both behind me as well as along side me. Vehicle suddenly lost forward motion, engine rpm kept increasing and decreasing, vehicle would jerk like something in drivetrain was binding up but still did not have forward power and losing speed. Dash lights started coming on and going off, then check engine light remained on. while still in passing lane, I had no power to drive forward so I immediately signaled to attempt a safe maneuver in traffic to right edge of road as there was no space on left shoulder. Several vehicles had to swerve to avoid hitting us, a very frightening and unsafe experience. Once I was on side of road, vehicle would not move in any direction, transmission made like a grinding sound if put from drive to park. Vehicle was towed to Papik Motors for repair. Dealer determined shift actuator forks were worn and replaced shift actuator. there were no loaner or rental vehicles available from dealership, I had to rent a Uhaul to get us and camper home. Vehicle returned 4 Oct 2024. On 21 January 2025 while attempting to pass a vehicle on 2 lane highway, my transmission seemed to go into neutral as I was passing causing me to almost be hit by oncoming vehicle as I had lost forward motion. After stopping, vehicle seemed to operate fine but on way home, vehicle made loud noises, transmission was grinding and would not drive. I was able to drive in 4x4 low along edge of road to the dealership. they found metal in PTU case. estimated time for repair is May or later due to parts not available. I have loaner vehicle. Contacted Stellantis twice. Case manager has not called back. I do not and will not feel safe driving
Additional Notes:
I have had 2 incidents involving drivetrain failure which almost resulted in accidents. On 26 September 2024, I was in left lane passing other vehicles when suddenly my vehicle (2021 Jeep Cherokee Trail Hawk) started jerking, felt and sounded like something exploded under vehicle. I was among a group of vehicles, including semi trucks with trailers, both behind me as well as along side me. Vehicle suddenly lost forward motion, engine rpm kept increasing and decreasing, vehicle would jerk like something in drivetrain was binding up but still did not have forward power and losing speed. Dash lights started coming on and going off, then check engine light remained on. while still in passing lane, I had no power to drive forward so I immediately signaled to attempt a safe maneuver in traffic to right edge of road as there was no space on left shoulder. Several vehicles had to swerve to avoid hitting us, a very frightening and unsafe experience. Once I was on side of road, vehicle would not move in any direction, transmission made like a grinding sound if put from drive to park. Vehicle was towed to Papik Motors for repair. Dealer determined shift actuator forks were worn and replaced shift actuator. there were no loaner or rental vehicles available from dealership, I had to rent a Uhaul to get us and camper home. Vehicle returned 4 Oct 2024. On 21 January 2025 while attempting to pass a vehicle on 2 lane highway, my transmission seemed to go into neutral as I was passing causing me to almost be hit by oncoming vehicle as I had lost forward motion. After stopping, vehicle seemed to operate fine but on way home, vehicle made loud noises, transmission was grinding and would not drive. I was able to drive in 4x4 low along edge of road to the dealership. they found metal in PTU case. estimated time for repair is May or later due to parts not available. I have loaner vehicle. Contacted Stellantis twice. Case manager has not called back. I do not and will not feel safe driving
Mfg Campaign: 11645373
Recall Date: Feb 27, 2025
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Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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