Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Consumer Complaints
231 ComplaintsChrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
•On numerous occasions while backing up the rear cross traffic warning alert does not alert you and I’ve almost backed into other vehicles, a tree, a mailbox and even people walking. •My safety as well as my wife’s safety and the safety of other drivers is put in danger bc the alert warning not going off could have caused a wreck and caused someone to get seriously injured and it could have also caused someone to have gotten ran over or just simply hit bc of the alert system not alerting us of the other vehicles, objects or people behind the vehicle. •not sure what you mean •not at this time have I taken the vehicle to be checked. Have an appointment set up to go in next week. •no there weren’t any warning lamps, messages, or other symptoms of the problem prior to the failure. •the first Occitan e of this malfunctioned happened when we had the vehicle about 2-2 1/2 months It has happened more than a handful of times.
Corrective Action:
•On numerous occasions while backing up the rear cross traffic warning alert does not alert you and I’ve almost backed into other vehicles, a tree, a mailbox and even people walking. •My safety as well as my wife’s safety and the safety of other drivers is put in danger bc the alert warning not going off could have caused a wreck and caused someone to get seriously injured and it could have also caused someone to have gotten ran over or just simply hit bc of the alert system not alerting us of the other vehicles, objects or people behind the vehicle. •not sure what you mean •not at this time have I taken the vehicle to be checked. Have an appointment set up to go in next week. •no there weren’t any warning lamps, messages, or other symptoms of the problem prior to the failure. •the first Occitan e of this malfunctioned happened when we had the vehicle about 2-2 1/2 months It has happened more than a handful of times.
Additional Notes:
•On numerous occasions while backing up the rear cross traffic warning alert does not alert you and I’ve almost backed into other vehicles, a tree, a mailbox and even people walking. •My safety as well as my wife’s safety and the safety of other drivers is put in danger bc the alert warning not going off could have caused a wreck and caused someone to get seriously injured and it could have also caused someone to have gotten ran over or just simply hit bc of the alert system not alerting us of the other vehicles, objects or people behind the vehicle. •not sure what you mean •not at this time have I taken the vehicle to be checked. Have an appointment set up to go in next week. •no there weren’t any warning lamps, messages, or other symptoms of the problem prior to the failure. •the first Occitan e of this malfunctioned happened when we had the vehicle about 2-2 1/2 months It has happened more than a handful of times.
Mfg Campaign: 11425747
Recall Date: Jul 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2020 Jeep Cherokee. The contact stated that while his nephew was driving approximately 70 mph, a burning odor was present inside the cabin of the vehicle. The driver then noticed flames coming from the engine compartment. The driver stopped the vehicle and exited. No further information was available. The vehicle was destroyed and towed away from the scene. The cause of the failure was not determined. The manufacturer and an unknown dealer were notified of the failure. The failure mileage was 13,000.
Corrective Action:
The contact owned a 2020 Jeep Cherokee. The contact stated that while his nephew was driving approximately 70 mph, a burning odor was present inside the cabin of the vehicle. The driver then noticed flames coming from the engine compartment. The driver stopped the vehicle and exited. No further information was available. The vehicle was destroyed and towed away from the scene. The cause of the failure was not determined. The manufacturer and an unknown dealer were notified of the failure. The failure mileage was 13,000.
Additional Notes:
The contact owned a 2020 Jeep Cherokee. The contact stated that while his nephew was driving approximately 70 mph, a burning odor was present inside the cabin of the vehicle. The driver then noticed flames coming from the engine compartment. The driver stopped the vehicle and exited. No further information was available. The vehicle was destroyed and towed away from the scene. The cause of the failure was not determined. The manufacturer and an unknown dealer were notified of the failure. The failure mileage was 13,000.
Mfg Campaign: 11425084
Recall Date: Jul 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle was in a front end collision resulting in $16k in damages, driver transported to the hospital with leg and head injuries. The airbags did not deploy. NONE.
Corrective Action:
Vehicle was in a front end collision resulting in $16k in damages, driver transported to the hospital with leg and head injuries. The airbags did not deploy. NONE.
Additional Notes:
Vehicle was in a front end collision resulting in $16k in damages, driver transported to the hospital with leg and head injuries. The airbags did not deploy. NONE.
Mfg Campaign: 11423105
Recall Date: Jul 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
JEEP IS ALWAYS IN MOTION WHEN ISSUE HAPPENS RADIO FREEZES UP LOOSE ALL CLIMATE NO HEAT DEFROST THEY ARE TELLING ME THAT NOT HAVING HEAT OR DEFROST IS NOT A SAFETY CONCERN LIVING IN THE STATE OF WISCONSIN WITH 30 BELOW WEATHER. THIS IN MOST CASES HAPPENS 2 TO 3 TIMES IN A ROW WHEN IT DOES IT IN TOTAL WITH OUT HEAT OR DEFROST FOR 5 TO 10 MINUTES IT HAS BEEN TO THE DEALER SEVERAL TIME AND THEY CAN'T FIX IT STARTED IN LATE OCT OF 2020 AND IS STILL A ISSUE
Corrective Action:
JEEP IS ALWAYS IN MOTION WHEN ISSUE HAPPENS RADIO FREEZES UP LOOSE ALL CLIMATE NO HEAT DEFROST THEY ARE TELLING ME THAT NOT HAVING HEAT OR DEFROST IS NOT A SAFETY CONCERN LIVING IN THE STATE OF WISCONSIN WITH 30 BELOW WEATHER. THIS IN MOST CASES HAPPENS 2 TO 3 TIMES IN A ROW WHEN IT DOES IT IN TOTAL WITH OUT HEAT OR DEFROST FOR 5 TO 10 MINUTES IT HAS BEEN TO THE DEALER SEVERAL TIME AND THEY CAN'T FIX IT STARTED IN LATE OCT OF 2020 AND IS STILL A ISSUE
Additional Notes:
JEEP IS ALWAYS IN MOTION WHEN ISSUE HAPPENS RADIO FREEZES UP LOOSE ALL CLIMATE NO HEAT DEFROST THEY ARE TELLING ME THAT NOT HAVING HEAT OR DEFROST IS NOT A SAFETY CONCERN LIVING IN THE STATE OF WISCONSIN WITH 30 BELOW WEATHER. THIS IN MOST CASES HAPPENS 2 TO 3 TIMES IN A ROW WHEN IT DOES IT IN TOTAL WITH OUT HEAT OR DEFROST FOR 5 TO 10 MINUTES IT HAS BEEN TO THE DEALER SEVERAL TIME AND THEY CAN'T FIX IT STARTED IN LATE OCT OF 2020 AND IS STILL A ISSUE
Mfg Campaign: 11405362
Recall Date: Mar 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
JEEP IS ALWAYS IN MOTION WHEN ISSUE HAPPENS RADIO FREEZES UP LOOSE ALL CLIMATE NO HEAT DEFROST THEY ARE TELLING ME THAT NOT HAVING HEAT OR DEFROST IS NOT A SAFETY CONCERN LIVING IN THE STATE OF WISCONSIN WITH 30 BELOW WEATHER. THIS IN MOST CASES HAPPENS 2 TO 3 TIMES IN A ROW WHEN IT DOES IT IN TOTAL WITH OUT HEAT OR DEFROST FOR 5 TO 10 MINUTES IT HAS BEEN TO THE DEALER SEVERAL TIME AND THEY CAN'T FIX IT STARTED IN LATE OCT OF 2020 AND IS STILL A ISSUE
Corrective Action:
JEEP IS ALWAYS IN MOTION WHEN ISSUE HAPPENS RADIO FREEZES UP LOOSE ALL CLIMATE NO HEAT DEFROST THEY ARE TELLING ME THAT NOT HAVING HEAT OR DEFROST IS NOT A SAFETY CONCERN LIVING IN THE STATE OF WISCONSIN WITH 30 BELOW WEATHER. THIS IN MOST CASES HAPPENS 2 TO 3 TIMES IN A ROW WHEN IT DOES IT IN TOTAL WITH OUT HEAT OR DEFROST FOR 5 TO 10 MINUTES IT HAS BEEN TO THE DEALER SEVERAL TIME AND THEY CAN'T FIX IT STARTED IN LATE OCT OF 2020 AND IS STILL A ISSUE
Additional Notes:
JEEP IS ALWAYS IN MOTION WHEN ISSUE HAPPENS RADIO FREEZES UP LOOSE ALL CLIMATE NO HEAT DEFROST THEY ARE TELLING ME THAT NOT HAVING HEAT OR DEFROST IS NOT A SAFETY CONCERN LIVING IN THE STATE OF WISCONSIN WITH 30 BELOW WEATHER. THIS IN MOST CASES HAPPENS 2 TO 3 TIMES IN A ROW WHEN IT DOES IT IN TOTAL WITH OUT HEAT OR DEFROST FOR 5 TO 10 MINUTES IT HAS BEEN TO THE DEALER SEVERAL TIME AND THEY CAN'T FIX IT STARTED IN LATE OCT OF 2020 AND IS STILL A ISSUE
Mfg Campaign: 11405362
Recall Date: Mar 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
IN LESS THAN A YEAR WE HAVE HAD TO REPLACE THE WINDSHIELD 2 TIMES ALREADY. BOTH USING OEM REPLACEMENTS THE FIRST FROM AN EXTREMELY LIGHT IMPACT OF THE WIPER BEING PUT DOWN FROM THE STANDING UP POSITION AFTER CLEANING THE WINDOWS THE SECOND FOR NOW KNOWN REASON. THERE IS NO IMPACT MARKS JUST A CRACK GOING ACROSS THE BOTTOM OF THE WINDSHIELD. WHEN CONTACTING AUTO GLASS REPLACEMENT CENTERS WE WERE TOLD THIS IS A VERY COMMON ISSUE ON CHEROKEES SINCE THE GLASS IS SO THIN NOW. BOTH TIMES THE CRACKS SPREAD ACROSS THE BOTTOM OF THE WINDSHIELD MAKING US THINK THAT MAYBE THE HEAT OR THE HEATED WIPERS ARE CAUSING PART OF THE PROBLEM(WE LIVE IN RI SO HEAT IN THE CAR IS USED OFTEN FOR OVER HALF THE YEAR).
Corrective Action:
IN LESS THAN A YEAR WE HAVE HAD TO REPLACE THE WINDSHIELD 2 TIMES ALREADY. BOTH USING OEM REPLACEMENTS THE FIRST FROM AN EXTREMELY LIGHT IMPACT OF THE WIPER BEING PUT DOWN FROM THE STANDING UP POSITION AFTER CLEANING THE WINDOWS THE SECOND FOR NOW KNOWN REASON. THERE IS NO IMPACT MARKS JUST A CRACK GOING ACROSS THE BOTTOM OF THE WINDSHIELD. WHEN CONTACTING AUTO GLASS REPLACEMENT CENTERS WE WERE TOLD THIS IS A VERY COMMON ISSUE ON CHEROKEES SINCE THE GLASS IS SO THIN NOW. BOTH TIMES THE CRACKS SPREAD ACROSS THE BOTTOM OF THE WINDSHIELD MAKING US THINK THAT MAYBE THE HEAT OR THE HEATED WIPERS ARE CAUSING PART OF THE PROBLEM(WE LIVE IN RI SO HEAT IN THE CAR IS USED OFTEN FOR OVER HALF THE YEAR).
Additional Notes:
IN LESS THAN A YEAR WE HAVE HAD TO REPLACE THE WINDSHIELD 2 TIMES ALREADY. BOTH USING OEM REPLACEMENTS THE FIRST FROM AN EXTREMELY LIGHT IMPACT OF THE WIPER BEING PUT DOWN FROM THE STANDING UP POSITION AFTER CLEANING THE WINDOWS THE SECOND FOR NOW KNOWN REASON. THERE IS NO IMPACT MARKS JUST A CRACK GOING ACROSS THE BOTTOM OF THE WINDSHIELD. WHEN CONTACTING AUTO GLASS REPLACEMENT CENTERS WE WERE TOLD THIS IS A VERY COMMON ISSUE ON CHEROKEES SINCE THE GLASS IS SO THIN NOW. BOTH TIMES THE CRACKS SPREAD ACROSS THE BOTTOM OF THE WINDSHIELD MAKING US THINK THAT MAYBE THE HEAT OR THE HEATED WIPERS ARE CAUSING PART OF THE PROBLEM(WE LIVE IN RI SO HEAT IN THE CAR IS USED OFTEN FOR OVER HALF THE YEAR).
Mfg Campaign: 11397094
Recall Date: Feb 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED THE VEHICLE 10/2020, WE HAD OUR FIRST SNOW 12/2020 GOT IN THE VEHICLE AND THERE WAS A PUDDLE OF WATER ON THE PASSENGER FLOOR BOARD, TOOK THE CAR INTO THE DEALERSHIP, WAS TOLD THE ICE AND SNOW GOT UNDER A SEAL ON THE WINDSHIELD MADE IT EXPAND AND CAUSED THE LEAK, THEY "REPAIRED" IT. HAD NO PROBLEMS, UNTIL IT SNOWED AGAIN 1/2021, THIS TIME GOT IN THE VEHICLE AND THERE ARE PUDDLES OF WATER ON BOTH THE PASSENGER'S AND DRIVER'S FLOOR BOARDS? NOT SURE WHY A VEHICLE THAT WAS SOLD WITH A "COLD WEATHER PACKAGE" CAN NOT HANDLE THE SNOW AND ICE??? MAYBE IT IS JUST ME BUT I DO NOT THINK A VEHICLE WITH JUST OVER 7000 MILES SHOULD BE LEAKING WATER INSIDE?? MAYBE I JUST HAVE TOO HIGH STANDARDS? MY HUSBAND DOES CLEAN THE VEHICLE WHEN IT SNOWS, WE ARE NOT THE PEOPLE THAT DRIVE WITH 4 INCHES OF SNOW STILL ON THE VEHICLE, WE MAKE SURE THE IT IS CLEAR OF SNOW AND ICE.
Corrective Action:
PURCHASED THE VEHICLE 10/2020, WE HAD OUR FIRST SNOW 12/2020 GOT IN THE VEHICLE AND THERE WAS A PUDDLE OF WATER ON THE PASSENGER FLOOR BOARD, TOOK THE CAR INTO THE DEALERSHIP, WAS TOLD THE ICE AND SNOW GOT UNDER A SEAL ON THE WINDSHIELD MADE IT EXPAND AND CAUSED THE LEAK, THEY "REPAIRED" IT. HAD NO PROBLEMS, UNTIL IT SNOWED AGAIN 1/2021, THIS TIME GOT IN THE VEHICLE AND THERE ARE PUDDLES OF WATER ON BOTH THE PASSENGER'S AND DRIVER'S FLOOR BOARDS? NOT SURE WHY A VEHICLE THAT WAS SOLD WITH A "COLD WEATHER PACKAGE" CAN NOT HANDLE THE SNOW AND ICE??? MAYBE IT IS JUST ME BUT I DO NOT THINK A VEHICLE WITH JUST OVER 7000 MILES SHOULD BE LEAKING WATER INSIDE?? MAYBE I JUST HAVE TOO HIGH STANDARDS? MY HUSBAND DOES CLEAN THE VEHICLE WHEN IT SNOWS, WE ARE NOT THE PEOPLE THAT DRIVE WITH 4 INCHES OF SNOW STILL ON THE VEHICLE, WE MAKE SURE THE IT IS CLEAR OF SNOW AND ICE.
Additional Notes:
PURCHASED THE VEHICLE 10/2020, WE HAD OUR FIRST SNOW 12/2020 GOT IN THE VEHICLE AND THERE WAS A PUDDLE OF WATER ON THE PASSENGER FLOOR BOARD, TOOK THE CAR INTO THE DEALERSHIP, WAS TOLD THE ICE AND SNOW GOT UNDER A SEAL ON THE WINDSHIELD MADE IT EXPAND AND CAUSED THE LEAK, THEY "REPAIRED" IT. HAD NO PROBLEMS, UNTIL IT SNOWED AGAIN 1/2021, THIS TIME GOT IN THE VEHICLE AND THERE ARE PUDDLES OF WATER ON BOTH THE PASSENGER'S AND DRIVER'S FLOOR BOARDS? NOT SURE WHY A VEHICLE THAT WAS SOLD WITH A "COLD WEATHER PACKAGE" CAN NOT HANDLE THE SNOW AND ICE??? MAYBE IT IS JUST ME BUT I DO NOT THINK A VEHICLE WITH JUST OVER 7000 MILES SHOULD BE LEAKING WATER INSIDE?? MAYBE I JUST HAVE TOO HIGH STANDARDS? MY HUSBAND DOES CLEAN THE VEHICLE WHEN IT SNOWS, WE ARE NOT THE PEOPLE THAT DRIVE WITH 4 INCHES OF SNOW STILL ON THE VEHICLE, WE MAKE SURE THE IT IS CLEAR OF SNOW AND ICE.
Mfg Campaign: 11394403
Recall Date: Feb 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT LEASES A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, AN UNKNOWN BURNING ODOR OCCURRED. THE CONTACT STATED THAT ANOTHER VEHICLE ALERTED HER THAT THE VEHICLE WAS ON FIRE UNDERNEATH. THE CONTACT QUICKLY COASTED OVER TO THE SIDE OF THE ROAD AND AS SHE EXIT THE VEHICLE THE HOOD EXPLODED ENGULFED INTO FLAMES. THE CONTACT STATED THAT THE VEHICLE BURNED DOWN TO A CRIST. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE OF WHAT HAD LEFT OF THE VEHICLE. A FIRE AND POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS LATER TAKEN BY THE VEHICLE INSURANCE TO AN INSURANCE AUTO AUCTION LOT WHERE IT STILL REMAINED. THE CONTACT CALLED KELLY JEEP CHRYSLER, 353 BROADWAY, LYNNFIELD, MA 01940, AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT LEASES A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, AN UNKNOWN BURNING ODOR OCCURRED. THE CONTACT STATED THAT ANOTHER VEHICLE ALERTED HER THAT THE VEHICLE WAS ON FIRE UNDERNEATH. THE CONTACT QUICKLY COASTED OVER TO THE SIDE OF THE ROAD AND AS SHE EXIT THE VEHICLE THE HOOD EXPLODED ENGULFED INTO FLAMES. THE CONTACT STATED THAT THE VEHICLE BURNED DOWN TO A CRIST. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE OF WHAT HAD LEFT OF THE VEHICLE. A FIRE AND POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS LATER TAKEN BY THE VEHICLE INSURANCE TO AN INSURANCE AUTO AUCTION LOT WHERE IT STILL REMAINED. THE CONTACT CALLED KELLY JEEP CHRYSLER, 353 BROADWAY, LYNNFIELD, MA 01940, AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT LEASES A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, AN UNKNOWN BURNING ODOR OCCURRED. THE CONTACT STATED THAT ANOTHER VEHICLE ALERTED HER THAT THE VEHICLE WAS ON FIRE UNDERNEATH. THE CONTACT QUICKLY COASTED OVER TO THE SIDE OF THE ROAD AND AS SHE EXIT THE VEHICLE THE HOOD EXPLODED ENGULFED INTO FLAMES. THE CONTACT STATED THAT THE VEHICLE BURNED DOWN TO A CRIST. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE OF WHAT HAD LEFT OF THE VEHICLE. A FIRE AND POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS LATER TAKEN BY THE VEHICLE INSURANCE TO AN INSURANCE AUTO AUCTION LOT WHERE IT STILL REMAINED. THE CONTACT CALLED KELLY JEEP CHRYSLER, 353 BROADWAY, LYNNFIELD, MA 01940, AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11390488
Recall Date: Jan 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I PURCHASED A BRAND NEW 2020 JEEP CHEROKEE LAST JANUARY AND MY 4 WHEEL DRIVE SENSOR CAME ON IN NOVEMBER. MY DEALERSHIP GOT ME IN THE FIRST OF DECEMBER AND TOLD ME IT'S MY PTU. THEY STATED THE PART WAS ON BACK ORDER TILL THE FIRST OF JANUARY. I ASKED IF I COULD GET A LOANER TILL THE PART CAME IN AND THEY STATED THEY DON'T PROVIDE LOANERS FOR THAT LONG OF TIME. I LET IT GO AND DECIDED TODAY TO GIVE THEM A CALL WITH AN UPDATE ON MY PART FOR MY 4 WHEEL DRIVE. THEY STATED STILL DON'T HAVE A DATE FOR WHEN THE PART WILL BE IN. I EXPLAINED THIS IS CRAZY BECAUSE I BOUGHT A BRAND NEW 4 WHEEL DRIVE VEHICLE TO HAVE FOR THE MAINE WINTER AND HAVEN'T HAD 4 WHEEL DRIVE AT ALL THIS WINTER. HE SAID HE WAS SORRY AND WILL CALL AS SOON AS THEY KNOW MORE MAINE
Corrective Action:
I PURCHASED A BRAND NEW 2020 JEEP CHEROKEE LAST JANUARY AND MY 4 WHEEL DRIVE SENSOR CAME ON IN NOVEMBER. MY DEALERSHIP GOT ME IN THE FIRST OF DECEMBER AND TOLD ME IT'S MY PTU. THEY STATED THE PART WAS ON BACK ORDER TILL THE FIRST OF JANUARY. I ASKED IF I COULD GET A LOANER TILL THE PART CAME IN AND THEY STATED THEY DON'T PROVIDE LOANERS FOR THAT LONG OF TIME. I LET IT GO AND DECIDED TODAY TO GIVE THEM A CALL WITH AN UPDATE ON MY PART FOR MY 4 WHEEL DRIVE. THEY STATED STILL DON'T HAVE A DATE FOR WHEN THE PART WILL BE IN. I EXPLAINED THIS IS CRAZY BECAUSE I BOUGHT A BRAND NEW 4 WHEEL DRIVE VEHICLE TO HAVE FOR THE MAINE WINTER AND HAVEN'T HAD 4 WHEEL DRIVE AT ALL THIS WINTER. HE SAID HE WAS SORRY AND WILL CALL AS SOON AS THEY KNOW MORE MAINE
Additional Notes:
I PURCHASED A BRAND NEW 2020 JEEP CHEROKEE LAST JANUARY AND MY 4 WHEEL DRIVE SENSOR CAME ON IN NOVEMBER. MY DEALERSHIP GOT ME IN THE FIRST OF DECEMBER AND TOLD ME IT'S MY PTU. THEY STATED THE PART WAS ON BACK ORDER TILL THE FIRST OF JANUARY. I ASKED IF I COULD GET A LOANER TILL THE PART CAME IN AND THEY STATED THEY DON'T PROVIDE LOANERS FOR THAT LONG OF TIME. I LET IT GO AND DECIDED TODAY TO GIVE THEM A CALL WITH AN UPDATE ON MY PART FOR MY 4 WHEEL DRIVE. THEY STATED STILL DON'T HAVE A DATE FOR WHEN THE PART WILL BE IN. I EXPLAINED THIS IS CRAZY BECAUSE I BOUGHT A BRAND NEW 4 WHEEL DRIVE VEHICLE TO HAVE FOR THE MAINE WINTER AND HAVEN'T HAD 4 WHEEL DRIVE AT ALL THIS WINTER. HE SAID HE WAS SORRY AND WILL CALL AS SOON AS THEY KNOW MORE MAINE
Mfg Campaign: 11388876
Recall Date: Jan 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.
Corrective Action:
IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.
Additional Notes:
IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.
Mfg Campaign: 11388551
Recall Date: Jan 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.
Corrective Action:
IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.
Additional Notes:
IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.
Mfg Campaign: 11388551
Recall Date: Jan 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.
Corrective Action:
IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.
Additional Notes:
IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.
Mfg Campaign: 11388551
Recall Date: Jan 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.
Corrective Action:
1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.
Additional Notes:
1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.
Mfg Campaign: 11385991
Recall Date: Jan 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.
Corrective Action:
1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.
Additional Notes:
1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.
Mfg Campaign: 11385991
Recall Date: Jan 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.
Corrective Action:
1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.
Additional Notes:
1-20-2020 PURCHASED A NEW JEEP CHEROKEE LATITUDE, WE PURCHASED THE CAR WITH 4 WHEEL DRIVE AND ALL TERRAIN TIRES FOR OUR NEEDS, GRAVEL, MUD, SNOW, FLOODING ETC.IN OR ABOUT 12-1-2020 WE RECEIVED AN RECALL W43, WE THOUGHT IT HAD TO DO WITH THE BUMPER BEING MELTED BY THE EXHAUST. THE RECALL STATED TIRE RUB AND EXHAUST TIPS. WELL NEEDLESS TO SAY THEY PERFORMED THE RECALL, WHICH I WAS SUSPECT OF BECAUSE I THINK THEY ARE TRYING TO HIDE A DEFECT IN MANUFACTURING OF THE VEHICLE. WELL ANYWAY THEY REPAIRED THE VEHILCE TO THERE LIKING, THEY REPLACED THE EXHAUST, AND REPLACED ALL FOUR TIRES WITH 18" RIMS AND STREET TIRES. AND THEY DID NOT REPLACE THE SPARE TIRE. I BELIEVE THIS WAS DONE TO ALLEVIATE ANY DEFECT THAT THE ALL TERRAIN TIRES WOULD SHOW AND CAUSE MORE PROBLEMS. AKA WARRANTY. NOW I DONT HAVE THE OFF ROAD CAPABILITIES AND 4 WHEEL DRIVE SAFETY THAT I HAD WHEN WE PURCHASED THE CAR. WITH THESE STREET TIRES WHICH ARE NOT RATED FOR SAND GRAVEL SNOW ETC, DONT WORK ON 4 WHEEL DRIVE VEHICLES, AND CAUSE ME TO LOSE MILEAGE, NOW I HAVE A CAR THAT WAS PURCHASED, THE 4 TIRES WERE CHANGED, ONLY 4 RIMS WERE CHANGED AND I HAVE NO OFF ROAD CAPABILITIES. I PAID FOR THE TIRES THAT WERE ON THE VEHICLE, I PAID FOR THE CAR TO HAVE OFF ROAD AND 4 WHEEL DRIVE CAQPABILTYS AND NOW I HAVE NOON. NOT EVEN THE RIGHT SPARE.
Mfg Campaign: 11385991
Recall Date: Jan 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE SOS CALL LOCKS THE ENTERTAINMENT SYSTEM AND WILL NOT CALL SOS NOR DISCONNECT. NO RADIO AVAILABLE. HAS OCCURRED MULTIPLE TIMES. THE UCONNECT HAD SERIOUS ELECTRICAL ISSUES.
Corrective Action:
VEHICLE SOS CALL LOCKS THE ENTERTAINMENT SYSTEM AND WILL NOT CALL SOS NOR DISCONNECT. NO RADIO AVAILABLE. HAS OCCURRED MULTIPLE TIMES. THE UCONNECT HAD SERIOUS ELECTRICAL ISSUES.
Additional Notes:
VEHICLE SOS CALL LOCKS THE ENTERTAINMENT SYSTEM AND WILL NOT CALL SOS NOR DISCONNECT. NO RADIO AVAILABLE. HAS OCCURRED MULTIPLE TIMES. THE UCONNECT HAD SERIOUS ELECTRICAL ISSUES.
Mfg Campaign: 11384639
Recall Date: Dec 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE SOS CALL LOCKS THE ENTERTAINMENT SYSTEM AND WILL NOT CALL SOS NOR DISCONNECT. NO RADIO AVAILABLE. HAS OCCURRED MULTIPLE TIMES. THE UCONNECT HAD SERIOUS ELECTRICAL ISSUES.
Corrective Action:
VEHICLE SOS CALL LOCKS THE ENTERTAINMENT SYSTEM AND WILL NOT CALL SOS NOR DISCONNECT. NO RADIO AVAILABLE. HAS OCCURRED MULTIPLE TIMES. THE UCONNECT HAD SERIOUS ELECTRICAL ISSUES.
Additional Notes:
VEHICLE SOS CALL LOCKS THE ENTERTAINMENT SYSTEM AND WILL NOT CALL SOS NOR DISCONNECT. NO RADIO AVAILABLE. HAS OCCURRED MULTIPLE TIMES. THE UCONNECT HAD SERIOUS ELECTRICAL ISSUES.
Mfg Campaign: 11384639
Recall Date: Dec 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE WAS IN MOTION. THE VEHICLE MADE A NOTIFICATION ON THE CLUSTER SAYING 4WD SYSTEM UNAVAILABLE, SERVICE REQUIRED. THE VEHICLE THEN BEGAN TO SHIFT RUFF AND THE ONLY WAY YOU COULD GET IT TO POINT A TO B IS IF AS SOON AS YOU STARTED IT YOU PUT IT IN SPORTS MODE. THE VEHICLE WENT INTO THE SHOP ON 10-15-2020 AND CAME OUT OF THE SHOP ON 12-4-2020 DUE TO THEM NOT BEING ABLE TO GET THE PART WHICH WAS A POWER TRANSFER UNIT. THE PART GOT DELAYED MULTIPLE TIMES. AFTER I GOT THE CAR BACK ON THE 4TH IT STARTED MAKING A RATTLING NOISE FROM THE FRONT END LIKE SOMETHING WAS LOOSE. I MESSAGED THE MECHANIC AND ADVISED HIM OF THE ISSUE AND HE TOLD ME TO TAKE IT IN THE FOLLOWING DAY AND HE WOULD LOOK AT IT. UNFORTUNATELY HE GOT SICK AND I FINALLY GOT BACK AHOLD OF HIM ON MONDAY THE 7TH TO LOOK AT IT. HE SAID IT SEEMS LIKE SOMETHING IS OUT OF TORQUE AND THAT HE WOULD GET AHOLD OF ME THE FOLLOWING DAY TO BRING IT IN SO I COULD HAVE A LOANER VEHICLE. I HAVE SINCE HEARD FROM HIM. MY CAR ALSO MADE AN ERROR CODE OF AUTO START/STOP SYSTEM NOT RESPONDING YESTERDAY THE 10TH OF DECEMBER WHICH I NOTIFIED THE MECHANIC AND HAVE YET TO GET A RESPONSE.
Corrective Action:
THE VEHICLE WAS IN MOTION. THE VEHICLE MADE A NOTIFICATION ON THE CLUSTER SAYING 4WD SYSTEM UNAVAILABLE, SERVICE REQUIRED. THE VEHICLE THEN BEGAN TO SHIFT RUFF AND THE ONLY WAY YOU COULD GET IT TO POINT A TO B IS IF AS SOON AS YOU STARTED IT YOU PUT IT IN SPORTS MODE. THE VEHICLE WENT INTO THE SHOP ON 10-15-2020 AND CAME OUT OF THE SHOP ON 12-4-2020 DUE TO THEM NOT BEING ABLE TO GET THE PART WHICH WAS A POWER TRANSFER UNIT. THE PART GOT DELAYED MULTIPLE TIMES. AFTER I GOT THE CAR BACK ON THE 4TH IT STARTED MAKING A RATTLING NOISE FROM THE FRONT END LIKE SOMETHING WAS LOOSE. I MESSAGED THE MECHANIC AND ADVISED HIM OF THE ISSUE AND HE TOLD ME TO TAKE IT IN THE FOLLOWING DAY AND HE WOULD LOOK AT IT. UNFORTUNATELY HE GOT SICK AND I FINALLY GOT BACK AHOLD OF HIM ON MONDAY THE 7TH TO LOOK AT IT. HE SAID IT SEEMS LIKE SOMETHING IS OUT OF TORQUE AND THAT HE WOULD GET AHOLD OF ME THE FOLLOWING DAY TO BRING IT IN SO I COULD HAVE A LOANER VEHICLE. I HAVE SINCE HEARD FROM HIM. MY CAR ALSO MADE AN ERROR CODE OF AUTO START/STOP SYSTEM NOT RESPONDING YESTERDAY THE 10TH OF DECEMBER WHICH I NOTIFIED THE MECHANIC AND HAVE YET TO GET A RESPONSE.
Additional Notes:
THE VEHICLE WAS IN MOTION. THE VEHICLE MADE A NOTIFICATION ON THE CLUSTER SAYING 4WD SYSTEM UNAVAILABLE, SERVICE REQUIRED. THE VEHICLE THEN BEGAN TO SHIFT RUFF AND THE ONLY WAY YOU COULD GET IT TO POINT A TO B IS IF AS SOON AS YOU STARTED IT YOU PUT IT IN SPORTS MODE. THE VEHICLE WENT INTO THE SHOP ON 10-15-2020 AND CAME OUT OF THE SHOP ON 12-4-2020 DUE TO THEM NOT BEING ABLE TO GET THE PART WHICH WAS A POWER TRANSFER UNIT. THE PART GOT DELAYED MULTIPLE TIMES. AFTER I GOT THE CAR BACK ON THE 4TH IT STARTED MAKING A RATTLING NOISE FROM THE FRONT END LIKE SOMETHING WAS LOOSE. I MESSAGED THE MECHANIC AND ADVISED HIM OF THE ISSUE AND HE TOLD ME TO TAKE IT IN THE FOLLOWING DAY AND HE WOULD LOOK AT IT. UNFORTUNATELY HE GOT SICK AND I FINALLY GOT BACK AHOLD OF HIM ON MONDAY THE 7TH TO LOOK AT IT. HE SAID IT SEEMS LIKE SOMETHING IS OUT OF TORQUE AND THAT HE WOULD GET AHOLD OF ME THE FOLLOWING DAY TO BRING IT IN SO I COULD HAVE A LOANER VEHICLE. I HAVE SINCE HEARD FROM HIM. MY CAR ALSO MADE AN ERROR CODE OF AUTO START/STOP SYSTEM NOT RESPONDING YESTERDAY THE 10TH OF DECEMBER WHICH I NOTIFIED THE MECHANIC AND HAVE YET TO GET A RESPONSE.
Mfg Campaign: 11382976
Recall Date: Dec 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE REAR WINDSHIELD EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED. NEITHER THE MANUFACTURER NOR AN AUTHORIZED DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,200. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE REAR WINDSHIELD EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED. NEITHER THE MANUFACTURER NOR AN AUTHORIZED DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,200. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2020 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE REAR WINDSHIELD EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED. NEITHER THE MANUFACTURER NOR AN AUTHORIZED DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,200. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11378224
Recall Date: Dec 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
VEHICLE DOES NOT WARN OR APPLY BRAKES WHEN IT SHOULD, I CAN EASILY OVERTAKE A VEHICLE IN THE SAME LANE AND DRIVE RIGHT UP TO THE REAR BUMPER OF THE CAR AHEAD AND WILL GET ZERO WARNING.
Corrective Action:
VEHICLE DOES NOT WARN OR APPLY BRAKES WHEN IT SHOULD, I CAN EASILY OVERTAKE A VEHICLE IN THE SAME LANE AND DRIVE RIGHT UP TO THE REAR BUMPER OF THE CAR AHEAD AND WILL GET ZERO WARNING.
Additional Notes:
VEHICLE DOES NOT WARN OR APPLY BRAKES WHEN IT SHOULD, I CAN EASILY OVERTAKE A VEHICLE IN THE SAME LANE AND DRIVE RIGHT UP TO THE REAR BUMPER OF THE CAR AHEAD AND WILL GET ZERO WARNING.
Mfg Campaign: 11377190
Recall Date: Nov 30, 2020
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