Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
AT HIGHWAY SPEEDS WITH CRUISE CONTROL SET, THE CARS TRANSMISSION AND ENGINE RPM WOULD INCREASE TO AS MUCH AS 5500 RPM DURING DECELERATION. SPEED WOULD FLUCTUATE AS MUCH AS 12 MPH (INCREASE OR DECREASE FROM SET CRUISE SPEED). DEALERSHIP HAS HAD VEHICLE IN THEIR POSSESSION FOR TWO MONTHS AND STILL HAS TWO OPEN RECALLS THAT HAVE BEEN UNRESOLVED. DEALERSHIP HAS FAILED TO FIX OR REPLACE VEHICLE.
Corrective Action:
AT HIGHWAY SPEEDS WITH CRUISE CONTROL SET, THE CARS TRANSMISSION AND ENGINE RPM WOULD INCREASE TO AS MUCH AS 5500 RPM DURING DECELERATION. SPEED WOULD FLUCTUATE AS MUCH AS 12 MPH (INCREASE OR DECREASE FROM SET CRUISE SPEED). DEALERSHIP HAS HAD VEHICLE IN THEIR POSSESSION FOR TWO MONTHS AND STILL HAS TWO OPEN RECALLS THAT HAVE BEEN UNRESOLVED. DEALERSHIP HAS FAILED TO FIX OR REPLACE VEHICLE.
Additional Notes:
AT HIGHWAY SPEEDS WITH CRUISE CONTROL SET, THE CARS TRANSMISSION AND ENGINE RPM WOULD INCREASE TO AS MUCH AS 5500 RPM DURING DECELERATION. SPEED WOULD FLUCTUATE AS MUCH AS 12 MPH (INCREASE OR DECREASE FROM SET CRUISE SPEED). DEALERSHIP HAS HAD VEHICLE IN THEIR POSSESSION FOR TWO MONTHS AND STILL HAS TWO OPEN RECALLS THAT HAVE BEEN UNRESOLVED. DEALERSHIP HAS FAILED TO FIX OR REPLACE VEHICLE.
Mfg Campaign: 11154106
Recall Date: Nov 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AT HIGHWAY SPEEDS WITH CRUISE CONTROL SET, THE CARS TRANSMISSION AND ENGINE RPM WOULD INCREASE TO AS MUCH AS 5500 RPM DURING DECELERATION. SPEED WOULD FLUCTUATE AS MUCH AS 12 MPH (INCREASE OR DECREASE FROM SET CRUISE SPEED). DEALERSHIP HAS HAD VEHICLE IN THEIR POSSESSION FOR TWO MONTHS AND STILL HAS TWO OPEN RECALLS THAT HAVE BEEN UNRESOLVED. DEALERSHIP HAS FAILED TO FIX OR REPLACE VEHICLE.
Corrective Action:
AT HIGHWAY SPEEDS WITH CRUISE CONTROL SET, THE CARS TRANSMISSION AND ENGINE RPM WOULD INCREASE TO AS MUCH AS 5500 RPM DURING DECELERATION. SPEED WOULD FLUCTUATE AS MUCH AS 12 MPH (INCREASE OR DECREASE FROM SET CRUISE SPEED). DEALERSHIP HAS HAD VEHICLE IN THEIR POSSESSION FOR TWO MONTHS AND STILL HAS TWO OPEN RECALLS THAT HAVE BEEN UNRESOLVED. DEALERSHIP HAS FAILED TO FIX OR REPLACE VEHICLE.
Additional Notes:
AT HIGHWAY SPEEDS WITH CRUISE CONTROL SET, THE CARS TRANSMISSION AND ENGINE RPM WOULD INCREASE TO AS MUCH AS 5500 RPM DURING DECELERATION. SPEED WOULD FLUCTUATE AS MUCH AS 12 MPH (INCREASE OR DECREASE FROM SET CRUISE SPEED). DEALERSHIP HAS HAD VEHICLE IN THEIR POSSESSION FOR TWO MONTHS AND STILL HAS TWO OPEN RECALLS THAT HAVE BEEN UNRESOLVED. DEALERSHIP HAS FAILED TO FIX OR REPLACE VEHICLE.
Mfg Campaign: 11154106
Recall Date: Nov 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKARA RECALL MY 2019 JEEP CHEROKEE, LESS THE 6K MILES, CAUGHT ON FIRE WHILE DRIVING DOWN THE ROAD. I PULLED OVER TO FIND FLAMES IGNITING BY WHERE MY ENGINE MEETS THE TRANSMISSION. I QUICKLY PUT IT OUT WITH WATER. CONTACTED THE INSURANCE COMPANY FOR A CLAIM AN TOW. THE CALLED CRYSTER TO FILE A REPORT WITH THEM AS WELL. IT'S NOW A WEEK LATER, I'VE MISSED WORK AN HAVE NO RENTAL FROM CRYSTER AB ANY INFORMATION OTHER THEN IT'S BEING INVESTIGATED WHEN I WAS ASSURED IT WOULD TAKE 2-4 DAYS AFTER I MADE THE CLAIM.*DT CONSUMER STATED HOOD ERUPTED IN FLAMES. VIN UNAVAILABLE.*JB*DT*JB
Corrective Action:
TAKARA RECALL MY 2019 JEEP CHEROKEE, LESS THE 6K MILES, CAUGHT ON FIRE WHILE DRIVING DOWN THE ROAD. I PULLED OVER TO FIND FLAMES IGNITING BY WHERE MY ENGINE MEETS THE TRANSMISSION. I QUICKLY PUT IT OUT WITH WATER. CONTACTED THE INSURANCE COMPANY FOR A CLAIM AN TOW. THE CALLED CRYSTER TO FILE A REPORT WITH THEM AS WELL. IT'S NOW A WEEK LATER, I'VE MISSED WORK AN HAVE NO RENTAL FROM CRYSTER AB ANY INFORMATION OTHER THEN IT'S BEING INVESTIGATED WHEN I WAS ASSURED IT WOULD TAKE 2-4 DAYS AFTER I MADE THE CLAIM.*DT CONSUMER STATED HOOD ERUPTED IN FLAMES. VIN UNAVAILABLE.*JB*DT*JB
Additional Notes:
TAKARA RECALL MY 2019 JEEP CHEROKEE, LESS THE 6K MILES, CAUGHT ON FIRE WHILE DRIVING DOWN THE ROAD. I PULLED OVER TO FIND FLAMES IGNITING BY WHERE MY ENGINE MEETS THE TRANSMISSION. I QUICKLY PUT IT OUT WITH WATER. CONTACTED THE INSURANCE COMPANY FOR A CLAIM AN TOW. THE CALLED CRYSTER TO FILE A REPORT WITH THEM AS WELL. IT'S NOW A WEEK LATER, I'VE MISSED WORK AN HAVE NO RENTAL FROM CRYSTER AB ANY INFORMATION OTHER THEN IT'S BEING INVESTIGATED WHEN I WAS ASSURED IT WOULD TAKE 2-4 DAYS AFTER I MADE THE CLAIM.*DT CONSUMER STATED HOOD ERUPTED IN FLAMES. VIN UNAVAILABLE.*JB*DT*JB
Mfg Campaign: 11153320
Recall Date: Nov 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE ERUPTED INTO FLAMES. THE CONTACT PULLED THE VEHICLE OVER AND DISCOVERED SMOKE AND FLAMES COMING FROM THE ENGINE UNDER THE HOOD. THE CONTACT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS RESTARTED AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO ROUTE 1 CHRYSLER DODGE JEEP RAM OF LAWRENCEVILLE (2700 BRUNSWICK PIKE, LAWRENCE TOWNSHIP, NJ 08648, (609) 454-6516), BUT THEY DENIED RESPONSIBILITY BECAUSE THERE WAS MUD ON THE UNDERCARRIAGE. THE MANUFACTURER WAS CALLED AND THE CASE WAS TO BE ASSIGNED AND INVESTIGATED BY A SPECIAL DIVISION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNKNOWN.*DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE ERUPTED INTO FLAMES. THE CONTACT PULLED THE VEHICLE OVER AND DISCOVERED SMOKE AND FLAMES COMING FROM THE ENGINE UNDER THE HOOD. THE CONTACT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS RESTARTED AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO ROUTE 1 CHRYSLER DODGE JEEP RAM OF LAWRENCEVILLE (2700 BRUNSWICK PIKE, LAWRENCE TOWNSHIP, NJ 08648, (609) 454-6516), BUT THEY DENIED RESPONSIBILITY BECAUSE THERE WAS MUD ON THE UNDERCARRIAGE. THE MANUFACTURER WAS CALLED AND THE CASE WAS TO BE ASSIGNED AND INVESTIGATED BY A SPECIAL DIVISION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNKNOWN.*DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE ERUPTED INTO FLAMES. THE CONTACT PULLED THE VEHICLE OVER AND DISCOVERED SMOKE AND FLAMES COMING FROM THE ENGINE UNDER THE HOOD. THE CONTACT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS RESTARTED AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO ROUTE 1 CHRYSLER DODGE JEEP RAM OF LAWRENCEVILLE (2700 BRUNSWICK PIKE, LAWRENCE TOWNSHIP, NJ 08648, (609) 454-6516), BUT THEY DENIED RESPONSIBILITY BECAUSE THERE WAS MUD ON THE UNDERCARRIAGE. THE MANUFACTURER WAS CALLED AND THE CASE WAS TO BE ASSIGNED AND INVESTIGATED BY A SPECIAL DIVISION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNKNOWN.*DT*JB
Mfg Campaign: 11153327
Recall Date: Nov 23, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.
Corrective Action:
WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.
Additional Notes:
WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.
Mfg Campaign: 11152785
Recall Date: Nov 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.
Corrective Action:
WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.
Additional Notes:
WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.
Mfg Campaign: 11152785
Recall Date: Nov 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.
Corrective Action:
WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.
Additional Notes:
WHEN TURNING AROUND THE VEHICLE MAKES A WEIRD NOISE AND THE BRAKES ARE NOT STABLE WHILE TRYING TO BRAKE IT DOESN'T RESPOND IMMEDIATELY PULLING FORWARD THE CAR.
Mfg Campaign: 11152785
Recall Date: Nov 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS VEHICLE HAS TOO MANY SYSTEMS INTEGRATED INTO AND CONTROLLED BY A SINGLE COMPUTER. AFTER ONLY THREE WEEKS (LESS THAN 600 MILES) THE RADIO WOULD NOT TUNE CORRECTLY AND WOULD SOMETIMES TURN OFF THE HEATER WHEN CHANGING A STATION. THIS IS NOT A SAFETY ISSUE BUT THE COMPUTER CONTROLLED TRANSMISSION STARTED TO MAKE NOTICEABLE NOISES AND VIBRATIONS DURING SHIFTS, STARTING AT THE SAME TIME WHILE DRIVING ON A MODERATE SPEED HIGHWAY . I BELIEVE THAT THE COMPUTER IS NO LONGER FUNCTIONING AS INTENDED AND MAY CAUSE UNANTICIPATED PERFORMANCE ANOMALIES WHICH COULD PROVIDE CHALLENGES FOR WHICH THE DRIVER IS UNPREPARED. IT APPEARS THAT FAR TOO MUCH COMPUTER CONTROL HAS BEEN ATTEMPTED ON THIS CAR AND THE TECHNOLOGY IS NEITHER PROVEN NOR RELIABLE.
Corrective Action:
THIS VEHICLE HAS TOO MANY SYSTEMS INTEGRATED INTO AND CONTROLLED BY A SINGLE COMPUTER. AFTER ONLY THREE WEEKS (LESS THAN 600 MILES) THE RADIO WOULD NOT TUNE CORRECTLY AND WOULD SOMETIMES TURN OFF THE HEATER WHEN CHANGING A STATION. THIS IS NOT A SAFETY ISSUE BUT THE COMPUTER CONTROLLED TRANSMISSION STARTED TO MAKE NOTICEABLE NOISES AND VIBRATIONS DURING SHIFTS, STARTING AT THE SAME TIME WHILE DRIVING ON A MODERATE SPEED HIGHWAY . I BELIEVE THAT THE COMPUTER IS NO LONGER FUNCTIONING AS INTENDED AND MAY CAUSE UNANTICIPATED PERFORMANCE ANOMALIES WHICH COULD PROVIDE CHALLENGES FOR WHICH THE DRIVER IS UNPREPARED. IT APPEARS THAT FAR TOO MUCH COMPUTER CONTROL HAS BEEN ATTEMPTED ON THIS CAR AND THE TECHNOLOGY IS NEITHER PROVEN NOR RELIABLE.
Additional Notes:
THIS VEHICLE HAS TOO MANY SYSTEMS INTEGRATED INTO AND CONTROLLED BY A SINGLE COMPUTER. AFTER ONLY THREE WEEKS (LESS THAN 600 MILES) THE RADIO WOULD NOT TUNE CORRECTLY AND WOULD SOMETIMES TURN OFF THE HEATER WHEN CHANGING A STATION. THIS IS NOT A SAFETY ISSUE BUT THE COMPUTER CONTROLLED TRANSMISSION STARTED TO MAKE NOTICEABLE NOISES AND VIBRATIONS DURING SHIFTS, STARTING AT THE SAME TIME WHILE DRIVING ON A MODERATE SPEED HIGHWAY . I BELIEVE THAT THE COMPUTER IS NO LONGER FUNCTIONING AS INTENDED AND MAY CAUSE UNANTICIPATED PERFORMANCE ANOMALIES WHICH COULD PROVIDE CHALLENGES FOR WHICH THE DRIVER IS UNPREPARED. IT APPEARS THAT FAR TOO MUCH COMPUTER CONTROL HAS BEEN ATTEMPTED ON THIS CAR AND THE TECHNOLOGY IS NEITHER PROVEN NOR RELIABLE.
Mfg Campaign: 11152297
Recall Date: Nov 18, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR SHUT DOWN TWICE WHILE DRIVING ON THE EXPRESSWAY. THERE WAS PLENTY OF GAS AND NO REASON FOR IT TO SHUT DOWN. ALL OF THE DASHBOARD LIGHTS FLASHED AND THEN THERE WAS NO ABILITY TO STEER OR CONTROL THE CAR. I HAD BREAK, SWITCH THE GEARS FROM DRIVE TO PARK AND THEN RESTART THE CAR. LUCKILY TRAFFIC WAS SLOWED OR ELSE MY CHILD AND I WOULD'VE BEEN HIT FROM BEHIND. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE OIL WAS LOW AND IT COULD BE EXCESSIVE OIL CONSUMPTION. THAT COULD HAVE LEAD TO THE STALLING. THERE WERE NO WARNING LIGHTS INVOLVED.
Corrective Action:
MY CAR SHUT DOWN TWICE WHILE DRIVING ON THE EXPRESSWAY. THERE WAS PLENTY OF GAS AND NO REASON FOR IT TO SHUT DOWN. ALL OF THE DASHBOARD LIGHTS FLASHED AND THEN THERE WAS NO ABILITY TO STEER OR CONTROL THE CAR. I HAD BREAK, SWITCH THE GEARS FROM DRIVE TO PARK AND THEN RESTART THE CAR. LUCKILY TRAFFIC WAS SLOWED OR ELSE MY CHILD AND I WOULD'VE BEEN HIT FROM BEHIND. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE OIL WAS LOW AND IT COULD BE EXCESSIVE OIL CONSUMPTION. THAT COULD HAVE LEAD TO THE STALLING. THERE WERE NO WARNING LIGHTS INVOLVED.
Additional Notes:
MY CAR SHUT DOWN TWICE WHILE DRIVING ON THE EXPRESSWAY. THERE WAS PLENTY OF GAS AND NO REASON FOR IT TO SHUT DOWN. ALL OF THE DASHBOARD LIGHTS FLASHED AND THEN THERE WAS NO ABILITY TO STEER OR CONTROL THE CAR. I HAD BREAK, SWITCH THE GEARS FROM DRIVE TO PARK AND THEN RESTART THE CAR. LUCKILY TRAFFIC WAS SLOWED OR ELSE MY CHILD AND I WOULD'VE BEEN HIT FROM BEHIND. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE OIL WAS LOW AND IT COULD BE EXCESSIVE OIL CONSUMPTION. THAT COULD HAVE LEAD TO THE STALLING. THERE WERE NO WARNING LIGHTS INVOLVED.
Mfg Campaign: 11151746
Recall Date: Nov 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY CAR SHUT DOWN TWICE WHILE DRIVING ON THE EXPRESSWAY. THERE WAS PLENTY OF GAS AND NO REASON FOR IT TO SHUT DOWN. ALL OF THE DASHBOARD LIGHTS FLASHED AND THEN THERE WAS NO ABILITY TO STEER OR CONTROL THE CAR. I HAD BREAK, SWITCH THE GEARS FROM DRIVE TO PARK AND THEN RESTART THE CAR. LUCKILY TRAFFIC WAS SLOWED OR ELSE MY CHILD AND I WOULD'VE BEEN HIT FROM BEHIND. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE OIL WAS LOW AND IT COULD BE EXCESSIVE OIL CONSUMPTION. THAT COULD HAVE LEAD TO THE STALLING. THERE WERE NO WARNING LIGHTS INVOLVED.
Corrective Action:
MY CAR SHUT DOWN TWICE WHILE DRIVING ON THE EXPRESSWAY. THERE WAS PLENTY OF GAS AND NO REASON FOR IT TO SHUT DOWN. ALL OF THE DASHBOARD LIGHTS FLASHED AND THEN THERE WAS NO ABILITY TO STEER OR CONTROL THE CAR. I HAD BREAK, SWITCH THE GEARS FROM DRIVE TO PARK AND THEN RESTART THE CAR. LUCKILY TRAFFIC WAS SLOWED OR ELSE MY CHILD AND I WOULD'VE BEEN HIT FROM BEHIND. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE OIL WAS LOW AND IT COULD BE EXCESSIVE OIL CONSUMPTION. THAT COULD HAVE LEAD TO THE STALLING. THERE WERE NO WARNING LIGHTS INVOLVED.
Additional Notes:
MY CAR SHUT DOWN TWICE WHILE DRIVING ON THE EXPRESSWAY. THERE WAS PLENTY OF GAS AND NO REASON FOR IT TO SHUT DOWN. ALL OF THE DASHBOARD LIGHTS FLASHED AND THEN THERE WAS NO ABILITY TO STEER OR CONTROL THE CAR. I HAD BREAK, SWITCH THE GEARS FROM DRIVE TO PARK AND THEN RESTART THE CAR. LUCKILY TRAFFIC WAS SLOWED OR ELSE MY CHILD AND I WOULD'VE BEEN HIT FROM BEHIND. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE OIL WAS LOW AND IT COULD BE EXCESSIVE OIL CONSUMPTION. THAT COULD HAVE LEAD TO THE STALLING. THERE WERE NO WARNING LIGHTS INVOLVED.
Mfg Campaign: 11151746
Recall Date: Nov 15, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 64 MPH WITH THE CRUISE CONTROL ACTIVATED, THE RPMS INCREASED TO 5,000 AND THE VEHICLE ACCELERATED TO 89 MPH. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT DECELERATE. ONCE THE CRUISE CONTROL WAS DEACTIVATED, THE VEHICLE DECELERATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 64 MPH WITH THE CRUISE CONTROL ACTIVATED, THE RPMS INCREASED TO 5,000 AND THE VEHICLE ACCELERATED TO 89 MPH. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT DECELERATE. ONCE THE CRUISE CONTROL WAS DEACTIVATED, THE VEHICLE DECELERATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING 64 MPH WITH THE CRUISE CONTROL ACTIVATED, THE RPMS INCREASED TO 5,000 AND THE VEHICLE ACCELERATED TO 89 MPH. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT DECELERATE. ONCE THE CRUISE CONTROL WAS DEACTIVATED, THE VEHICLE DECELERATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Mfg Campaign: 11151233
Recall Date: Nov 13, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Corrective Action:
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Additional Notes:
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Mfg Campaign: 11150936
Recall Date: Nov 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Corrective Action:
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Additional Notes:
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Mfg Campaign: 11150936
Recall Date: Nov 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Corrective Action:
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Additional Notes:
WAS AT A 4 WAY STOP SIGN GETTING READY TO PULL OFF WHEN VEHICLE STOP WORKING. TRIED TO RECRANK THE VEHICLE BUT IT TOOK 5 MINUTES TO START AGAIN. CALLED DEALERSHIP AND TOOK IT TO THE SERVICE DEPARTMENT. ABOUT A WEEK AND A HALF LATER VEHICLE STARTED HAVING ISSUES AGAIN. VEHICLE STARTED TO STALL AND HAVE A VERY SLOW TAKE OFF. TAKE OFF WAS SO SLOW UNTIL I HAD TO SIT 15 MINUTES BEFORE TAKE OFF.
Mfg Campaign: 11150936
Recall Date: Nov 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS IS IN REFERENCE TO MY 2019 JEEP CHEROKEE LATITUDE PLUS. THE RADIO FADES IN AND OUT MOST OF THE TIME. AFTER INITIAL STARTUP IT MAY OR MAY NOT WORK PROPERLY. IF IT DOES NOT WORK (FADES IN AND OUT) THEN IT WILL NOT CORRECT ITSELF. THE ONLY WAY TO POSSIBLY GET THE RADIO TO WORK PROPERLY WOULD BE TO RESTART THE VEHICLE. THEN IT MAY OR MAY NOT CORRECT ITSELF. THIS HAPPENS ON THE AM/FM STATIONS. IT DOES NOT HAPPEN WHILE USING SIRRUS RADIO. THIS OCCURS ABOUT 75% OF THE TIME ON STARTUP. 25% OF THE TIME IT WORKS PROPERLY. WHEN IT IS NOT WORKING, THERE IS ONLY ONE OR TWO STATIONS THAT WILL BE ABLE TO BE TUNED IF USING THE AUTO TUNING BUTTON. IT WILL TUNE TO THE ONE STATION (HOWEVER, IT STILL FADES IN AND OUT). THE DEALER HAS REPLACED THE RADIO TO NO AVAIL. THEY ARE TRYING THE ANTENNA HOWEVER THERE ARE SEVERAL OWNERS WHO REPORT THAT DOES NOT WORK EITHER. ALTHOUGH THIS IS NOT NECESSARILY A SAFETY CONCERN IT IS STILL A MAJOR PROBLEM WITH MY $33,000 VEHICLE. WE NEED TO KNOW HOW TO GET THIS RECTIFIED. THIS HAS BEEN HAPPENING SINCE THE DAY I PICKED UP MY VEHICLE.
Corrective Action:
THIS IS IN REFERENCE TO MY 2019 JEEP CHEROKEE LATITUDE PLUS. THE RADIO FADES IN AND OUT MOST OF THE TIME. AFTER INITIAL STARTUP IT MAY OR MAY NOT WORK PROPERLY. IF IT DOES NOT WORK (FADES IN AND OUT) THEN IT WILL NOT CORRECT ITSELF. THE ONLY WAY TO POSSIBLY GET THE RADIO TO WORK PROPERLY WOULD BE TO RESTART THE VEHICLE. THEN IT MAY OR MAY NOT CORRECT ITSELF. THIS HAPPENS ON THE AM/FM STATIONS. IT DOES NOT HAPPEN WHILE USING SIRRUS RADIO. THIS OCCURS ABOUT 75% OF THE TIME ON STARTUP. 25% OF THE TIME IT WORKS PROPERLY. WHEN IT IS NOT WORKING, THERE IS ONLY ONE OR TWO STATIONS THAT WILL BE ABLE TO BE TUNED IF USING THE AUTO TUNING BUTTON. IT WILL TUNE TO THE ONE STATION (HOWEVER, IT STILL FADES IN AND OUT). THE DEALER HAS REPLACED THE RADIO TO NO AVAIL. THEY ARE TRYING THE ANTENNA HOWEVER THERE ARE SEVERAL OWNERS WHO REPORT THAT DOES NOT WORK EITHER. ALTHOUGH THIS IS NOT NECESSARILY A SAFETY CONCERN IT IS STILL A MAJOR PROBLEM WITH MY $33,000 VEHICLE. WE NEED TO KNOW HOW TO GET THIS RECTIFIED. THIS HAS BEEN HAPPENING SINCE THE DAY I PICKED UP MY VEHICLE.
Additional Notes:
THIS IS IN REFERENCE TO MY 2019 JEEP CHEROKEE LATITUDE PLUS. THE RADIO FADES IN AND OUT MOST OF THE TIME. AFTER INITIAL STARTUP IT MAY OR MAY NOT WORK PROPERLY. IF IT DOES NOT WORK (FADES IN AND OUT) THEN IT WILL NOT CORRECT ITSELF. THE ONLY WAY TO POSSIBLY GET THE RADIO TO WORK PROPERLY WOULD BE TO RESTART THE VEHICLE. THEN IT MAY OR MAY NOT CORRECT ITSELF. THIS HAPPENS ON THE AM/FM STATIONS. IT DOES NOT HAPPEN WHILE USING SIRRUS RADIO. THIS OCCURS ABOUT 75% OF THE TIME ON STARTUP. 25% OF THE TIME IT WORKS PROPERLY. WHEN IT IS NOT WORKING, THERE IS ONLY ONE OR TWO STATIONS THAT WILL BE ABLE TO BE TUNED IF USING THE AUTO TUNING BUTTON. IT WILL TUNE TO THE ONE STATION (HOWEVER, IT STILL FADES IN AND OUT). THE DEALER HAS REPLACED THE RADIO TO NO AVAIL. THEY ARE TRYING THE ANTENNA HOWEVER THERE ARE SEVERAL OWNERS WHO REPORT THAT DOES NOT WORK EITHER. ALTHOUGH THIS IS NOT NECESSARILY A SAFETY CONCERN IT IS STILL A MAJOR PROBLEM WITH MY $33,000 VEHICLE. WE NEED TO KNOW HOW TO GET THIS RECTIFIED. THIS HAS BEEN HAPPENING SINCE THE DAY I PICKED UP MY VEHICLE.
Mfg Campaign: 11150273
Recall Date: Nov 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION HAS SERIOUS DELAY IN DOWNSHIFTING WHEN YOU STEP ON THE GAS PEDDLE WHEN YOU NEED TO SPEED UP FOR ANY REASON ESPECIALLY TO PASS ANOTHER VEHICLE. THIS IS ALL THE TIME WEATHER IN CITY OR HIGHWAY. IT SEEMS THE TRANSMISSION CAN'T MAKE ITS MIND UP ON WHAT TO DO AND WHAT GEAR TO DOWNSHIFT TO.
Corrective Action:
TRANSMISSION HAS SERIOUS DELAY IN DOWNSHIFTING WHEN YOU STEP ON THE GAS PEDDLE WHEN YOU NEED TO SPEED UP FOR ANY REASON ESPECIALLY TO PASS ANOTHER VEHICLE. THIS IS ALL THE TIME WEATHER IN CITY OR HIGHWAY. IT SEEMS THE TRANSMISSION CAN'T MAKE ITS MIND UP ON WHAT TO DO AND WHAT GEAR TO DOWNSHIFT TO.
Additional Notes:
TRANSMISSION HAS SERIOUS DELAY IN DOWNSHIFTING WHEN YOU STEP ON THE GAS PEDDLE WHEN YOU NEED TO SPEED UP FOR ANY REASON ESPECIALLY TO PASS ANOTHER VEHICLE. THIS IS ALL THE TIME WEATHER IN CITY OR HIGHWAY. IT SEEMS THE TRANSMISSION CAN'T MAKE ITS MIND UP ON WHAT TO DO AND WHAT GEAR TO DOWNSHIFT TO.
Mfg Campaign: 11150331
Recall Date: Nov 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11145330
Recall Date: Nov 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11145330
Recall Date: Nov 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND AN UNKNOWN ELECTRONIC SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWLEY CHRYSLER JEEP DODGE RAM (860-261-3000, LOCATED AT 1461 FARMINGTON AVE, BRISTOL, CT 06010) WHERE THE SOFTWARE WAS UPGRADED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND AN UNKNOWN FAILURE CODE WAS LOCATED. THE DEALER ALSO DIAGNOSED AND REPLACED THE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE FOR AN ARBITRATION. THE CONTACT FILED FOR AN ARBITRATION. THE FAILURE RECURRED AND THE SAME DEALER INSTALLED A FLIGHT CONTROLLER TO TRACK THE FAILURES. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V739000 (POWER TRAIN). THE VEHICLE WAS REPAIRED PER THE RECALL AND THE CONTACT STATED THAT THE VEHICLE "APPEARED TO BE REPAIRED"; HOWEVER, SHE WANTED THE VEHICLE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11145330
Recall Date: Nov 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WILL STALL WHILE IN MOTION AND COME TO A COMPLETE STOP. IT'S VERY DANGEROUS TO HAVE A NEW CAR STALL IN THE MIDDLE OF TRAFFIC. I HAVE CONTACTED THE DEALER AND THEY HAVE NO
Corrective Action:
CAR WILL STALL WHILE IN MOTION AND COME TO A COMPLETE STOP. IT'S VERY DANGEROUS TO HAVE A NEW CAR STALL IN THE MIDDLE OF TRAFFIC. I HAVE CONTACTED THE DEALER AND THEY HAVE NO
Additional Notes:
CAR WILL STALL WHILE IN MOTION AND COME TO A COMPLETE STOP. IT'S VERY DANGEROUS TO HAVE A NEW CAR STALL IN THE MIDDLE OF TRAFFIC. I HAVE CONTACTED THE DEALER AND THEY HAVE NO
Mfg Campaign: 11149466
Recall Date: Nov 5, 2018
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