Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WAS DRIVING OUR 2019 JEEP CHEROKEE 3.2L TRAILHAWK AND AS WE WERE BRAKING FOR A STOP SIGN IT JUST DIED ON US. IT STARTED BACK UP BUT STUTTERED AS IT TURNED OVER. SOMETHING IS A MISS BECAUSE IT HAS NEVER DID THIS. ALWAYS RUNS GREAT IN THE PAST???? WHAT IN THE WORLD 🌎 IS GOING ON???
Corrective Action:
WAS DRIVING OUR 2019 JEEP CHEROKEE 3.2L TRAILHAWK AND AS WE WERE BRAKING FOR A STOP SIGN IT JUST DIED ON US. IT STARTED BACK UP BUT STUTTERED AS IT TURNED OVER. SOMETHING IS A MISS BECAUSE IT HAS NEVER DID THIS. ALWAYS RUNS GREAT IN THE PAST???? WHAT IN THE WORLD 🌎 IS GOING ON???
Additional Notes:
WAS DRIVING OUR 2019 JEEP CHEROKEE 3.2L TRAILHAWK AND AS WE WERE BRAKING FOR A STOP SIGN IT JUST DIED ON US. IT STARTED BACK UP BUT STUTTERED AS IT TURNED OVER. SOMETHING IS A MISS BECAUSE IT HAS NEVER DID THIS. ALWAYS RUNS GREAT IN THE PAST???? WHAT IN THE WORLD 🌎 IS GOING ON???
Mfg Campaign: 11341525
Recall Date: Jul 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE RANDOMLY LOSES POWER WHILE DRIVING. ENGINE HAS PLENTY OF OIL. AFTER CAR SHUTS OFF SOMETIMES IT WON'T TURN RIGHT BACK ON. NO ENGINE LIGHTS POP UP INDICATING ISSUE WITH CAR BEFORE OR AFTER. RANDOMLY CAR WILL NOT TURN ON AFTER BEING PARKED EITHER FOR HOURS (AT HOME) OR MINUTES (PARKING LOT) SOMETIMES WILL TURN ON, SOMETIMES NOT AT ALL. PLENTY OF OIL IN CAR. NO ENGINE LIGHTS FLASH BEFORE OR AFTER PROBLEM.
Corrective Action:
VEHICLE RANDOMLY LOSES POWER WHILE DRIVING. ENGINE HAS PLENTY OF OIL. AFTER CAR SHUTS OFF SOMETIMES IT WON'T TURN RIGHT BACK ON. NO ENGINE LIGHTS POP UP INDICATING ISSUE WITH CAR BEFORE OR AFTER. RANDOMLY CAR WILL NOT TURN ON AFTER BEING PARKED EITHER FOR HOURS (AT HOME) OR MINUTES (PARKING LOT) SOMETIMES WILL TURN ON, SOMETIMES NOT AT ALL. PLENTY OF OIL IN CAR. NO ENGINE LIGHTS FLASH BEFORE OR AFTER PROBLEM.
Additional Notes:
VEHICLE RANDOMLY LOSES POWER WHILE DRIVING. ENGINE HAS PLENTY OF OIL. AFTER CAR SHUTS OFF SOMETIMES IT WON'T TURN RIGHT BACK ON. NO ENGINE LIGHTS POP UP INDICATING ISSUE WITH CAR BEFORE OR AFTER. RANDOMLY CAR WILL NOT TURN ON AFTER BEING PARKED EITHER FOR HOURS (AT HOME) OR MINUTES (PARKING LOT) SOMETIMES WILL TURN ON, SOMETIMES NOT AT ALL. PLENTY OF OIL IN CAR. NO ENGINE LIGHTS FLASH BEFORE OR AFTER PROBLEM.
Mfg Campaign: 11341532
Recall Date: Jul 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO FIRST CHRYSLER DODGE JEEP RAM LOCATED AT 280 E. WASHINGTON ST, NORTH ATTLEBOROUGH, MA 02760, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VOLTAGE STABILIZER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,500.*DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO FIRST CHRYSLER DODGE JEEP RAM LOCATED AT 280 E. WASHINGTON ST, NORTH ATTLEBOROUGH, MA 02760, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VOLTAGE STABILIZER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,500.*DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO FIRST CHRYSLER DODGE JEEP RAM LOCATED AT 280 E. WASHINGTON ST, NORTH ATTLEBOROUGH, MA 02760, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VOLTAGE STABILIZER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,500.*DT*JB
Mfg Campaign: 11341283
Recall Date: Jul 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1029 JEEP CHEROKEE LIMITED, BOUGHT IN JUNE 2020 WITH ABOUT 20000M ON IT. BATTERY LIGHT CAME ON IN MID TRAFFIC ON JULY 13, AND WOULD NOT TURN OFF. TOOK IT BACK TO DEALER/SERVICE A WEEK LATER, THEY COULD NOT FIND THE PROBLEM. 2 DAYS LATER, SAME THING, BATTERY LIGHT COMES ON IN THE MIDDLE OF A MAJOR THUNDERSTORM AND LOTS OF TRAFFIC. CALLED FOR ANOTHER APPOINTMENT, 7 DAYS OUT BECAUSE THE SERVICE DEPT. HAS NO TIME. WILL NOT PROVIDE RENTAL OR OTHER COMPENSATION. I AM ASKING TO RETURN THE CAR. VERY VERY DISAPPOINTED. I HAD A 2000 CHEROKEE LIMITED FOR MANY YEARS, THEN A JEEP COMPASS, NEVER A THING WRONG WITH EITHER CAR, AND NOW THIS!
Corrective Action:
1029 JEEP CHEROKEE LIMITED, BOUGHT IN JUNE 2020 WITH ABOUT 20000M ON IT. BATTERY LIGHT CAME ON IN MID TRAFFIC ON JULY 13, AND WOULD NOT TURN OFF. TOOK IT BACK TO DEALER/SERVICE A WEEK LATER, THEY COULD NOT FIND THE PROBLEM. 2 DAYS LATER, SAME THING, BATTERY LIGHT COMES ON IN THE MIDDLE OF A MAJOR THUNDERSTORM AND LOTS OF TRAFFIC. CALLED FOR ANOTHER APPOINTMENT, 7 DAYS OUT BECAUSE THE SERVICE DEPT. HAS NO TIME. WILL NOT PROVIDE RENTAL OR OTHER COMPENSATION. I AM ASKING TO RETURN THE CAR. VERY VERY DISAPPOINTED. I HAD A 2000 CHEROKEE LIMITED FOR MANY YEARS, THEN A JEEP COMPASS, NEVER A THING WRONG WITH EITHER CAR, AND NOW THIS!
Additional Notes:
1029 JEEP CHEROKEE LIMITED, BOUGHT IN JUNE 2020 WITH ABOUT 20000M ON IT. BATTERY LIGHT CAME ON IN MID TRAFFIC ON JULY 13, AND WOULD NOT TURN OFF. TOOK IT BACK TO DEALER/SERVICE A WEEK LATER, THEY COULD NOT FIND THE PROBLEM. 2 DAYS LATER, SAME THING, BATTERY LIGHT COMES ON IN THE MIDDLE OF A MAJOR THUNDERSTORM AND LOTS OF TRAFFIC. CALLED FOR ANOTHER APPOINTMENT, 7 DAYS OUT BECAUSE THE SERVICE DEPT. HAS NO TIME. WILL NOT PROVIDE RENTAL OR OTHER COMPENSATION. I AM ASKING TO RETURN THE CAR. VERY VERY DISAPPOINTED. I HAD A 2000 CHEROKEE LIMITED FOR MANY YEARS, THEN A JEEP COMPASS, NEVER A THING WRONG WITH EITHER CAR, AND NOW THIS!
Mfg Campaign: 11341093
Recall Date: Jul 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE ENGINE SHUTS OFF WHILE DRIVING. IT HAPPENS EVERY MONTH. DEALERS ARE CRAP BECAUSE THEY DON'T KNOW WHY！I NEED HELP.
Corrective Action:
THE ENGINE SHUTS OFF WHILE DRIVING. IT HAPPENS EVERY MONTH. DEALERS ARE CRAP BECAUSE THEY DON'T KNOW WHY！I NEED HELP.
Additional Notes:
THE ENGINE SHUTS OFF WHILE DRIVING. IT HAPPENS EVERY MONTH. DEALERS ARE CRAP BECAUSE THEY DON'T KNOW WHY！I NEED HELP.
Mfg Campaign: 11340251
Recall Date: Jul 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.
Corrective Action:
WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.
Additional Notes:
WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.
Mfg Campaign: 11340285
Recall Date: Jul 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.
Corrective Action:
WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.
Additional Notes:
WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.
Mfg Campaign: 11340285
Recall Date: Jul 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.
Corrective Action:
WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.
Additional Notes:
WHEN EXCELLING ON THE HIGHWAY THERE IS A VIBRATION FELT IN THE STEERING, SUSPENSION AND OR DRIVE-LINE STARTING AT 60 MPH. THE VIBRATION INCREASES WITH SEVERITY TO THE POINT OF WHERE IT FEELS UNSAFE TO INCREASE ABOVE 75 TO 80 MPH. GENERALLY BELOW 60 MPH OR COSTING AT 60-70 MPH DOWN GRADE THE VIBRATION SEEM TO BE REGULAR ROAD SENSATION.
Mfg Campaign: 11340285
Recall Date: Jul 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
AIR BAG ON PASSENGER SIDE NEAR BOTTOM OF DASH IS FALLING OUT. WAS PARKED IN MY DRIVEWAY WITH 11345 MILES ONIT DUTCH MILLER SAID IT WAS NOT UNDER WARRANTY AND WANTED 800.00 TO REPAIR IT MADE ME PAY 122.99 JUST FOR LOOKING AT IT.
Corrective Action:
AIR BAG ON PASSENGER SIDE NEAR BOTTOM OF DASH IS FALLING OUT. WAS PARKED IN MY DRIVEWAY WITH 11345 MILES ONIT DUTCH MILLER SAID IT WAS NOT UNDER WARRANTY AND WANTED 800.00 TO REPAIR IT MADE ME PAY 122.99 JUST FOR LOOKING AT IT.
Additional Notes:
AIR BAG ON PASSENGER SIDE NEAR BOTTOM OF DASH IS FALLING OUT. WAS PARKED IN MY DRIVEWAY WITH 11345 MILES ONIT DUTCH MILLER SAID IT WAS NOT UNDER WARRANTY AND WANTED 800.00 TO REPAIR IT MADE ME PAY 122.99 JUST FOR LOOKING AT IT.
Mfg Campaign: 11339841
Recall Date: Jul 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE
Potential Consequences:
AIR BAG ON PASSENGER SIDE NEAR BOTTOM OF DASH IS FALLING OUT. WAS PARKED IN MY DRIVEWAY WITH 11345 MILES ONIT DUTCH MILLER SAID IT WAS NOT UNDER WARRANTY AND WANTED 800.00 TO REPAIR IT MADE ME PAY 122.99 JUST FOR LOOKING AT IT.
Corrective Action:
AIR BAG ON PASSENGER SIDE NEAR BOTTOM OF DASH IS FALLING OUT. WAS PARKED IN MY DRIVEWAY WITH 11345 MILES ONIT DUTCH MILLER SAID IT WAS NOT UNDER WARRANTY AND WANTED 800.00 TO REPAIR IT MADE ME PAY 122.99 JUST FOR LOOKING AT IT.
Additional Notes:
AIR BAG ON PASSENGER SIDE NEAR BOTTOM OF DASH IS FALLING OUT. WAS PARKED IN MY DRIVEWAY WITH 11345 MILES ONIT DUTCH MILLER SAID IT WAS NOT UNDER WARRANTY AND WANTED 800.00 TO REPAIR IT MADE ME PAY 122.99 JUST FOR LOOKING AT IT.
Mfg Campaign: 11339841
Recall Date: Jul 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON 7/12/2020. MY 2019,JEEP CHEROKEE LATITUDE 4X4. THE ELECTRICAL SYSTEM ENGAGED THE EMERGENCY BRAKES AND WHEN I ATTEMPTED TO DISENGAGE THE SYSTEM RE-ENGINEERING AND VEHICLE CAN NOT MOVE DUE TO THIS. AND I DON'T KNOW WHY AND HOW SAFE THIS MY BE IF IT HAPPENED ON THE ROAD? NEED TO FIX THIS
Corrective Action:
ON 7/12/2020. MY 2019,JEEP CHEROKEE LATITUDE 4X4. THE ELECTRICAL SYSTEM ENGAGED THE EMERGENCY BRAKES AND WHEN I ATTEMPTED TO DISENGAGE THE SYSTEM RE-ENGINEERING AND VEHICLE CAN NOT MOVE DUE TO THIS. AND I DON'T KNOW WHY AND HOW SAFE THIS MY BE IF IT HAPPENED ON THE ROAD? NEED TO FIX THIS
Additional Notes:
ON 7/12/2020. MY 2019,JEEP CHEROKEE LATITUDE 4X4. THE ELECTRICAL SYSTEM ENGAGED THE EMERGENCY BRAKES AND WHEN I ATTEMPTED TO DISENGAGE THE SYSTEM RE-ENGINEERING AND VEHICLE CAN NOT MOVE DUE TO THIS. AND I DON'T KNOW WHY AND HOW SAFE THIS MY BE IF IT HAPPENED ON THE ROAD? NEED TO FIX THIS
Mfg Campaign: 11339026
Recall Date: Jul 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 7/12/2020. MY 2019,JEEP CHEROKEE LATITUDE 4X4. THE ELECTRICAL SYSTEM ENGAGED THE EMERGENCY BRAKES AND WHEN I ATTEMPTED TO DISENGAGE THE SYSTEM RE-ENGINEERING AND VEHICLE CAN NOT MOVE DUE TO THIS. AND I DON'T KNOW WHY AND HOW SAFE THIS MY BE IF IT HAPPENED ON THE ROAD? NEED TO FIX THIS
Corrective Action:
ON 7/12/2020. MY 2019,JEEP CHEROKEE LATITUDE 4X4. THE ELECTRICAL SYSTEM ENGAGED THE EMERGENCY BRAKES AND WHEN I ATTEMPTED TO DISENGAGE THE SYSTEM RE-ENGINEERING AND VEHICLE CAN NOT MOVE DUE TO THIS. AND I DON'T KNOW WHY AND HOW SAFE THIS MY BE IF IT HAPPENED ON THE ROAD? NEED TO FIX THIS
Additional Notes:
ON 7/12/2020. MY 2019,JEEP CHEROKEE LATITUDE 4X4. THE ELECTRICAL SYSTEM ENGAGED THE EMERGENCY BRAKES AND WHEN I ATTEMPTED TO DISENGAGE THE SYSTEM RE-ENGINEERING AND VEHICLE CAN NOT MOVE DUE TO THIS. AND I DON'T KNOW WHY AND HOW SAFE THIS MY BE IF IT HAPPENED ON THE ROAD? NEED TO FIX THIS
Mfg Campaign: 11339026
Recall Date: Jul 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE POWER STEERING JUST RANDOMLY WENT OUT ON A NEW PRE CERTIFIED VEHICLE FROM CAR MAX WITH 51K MILES. MAKES IT IMPOSSIBLE TO TURN
Corrective Action:
THE POWER STEERING JUST RANDOMLY WENT OUT ON A NEW PRE CERTIFIED VEHICLE FROM CAR MAX WITH 51K MILES. MAKES IT IMPOSSIBLE TO TURN
Additional Notes:
THE POWER STEERING JUST RANDOMLY WENT OUT ON A NEW PRE CERTIFIED VEHICLE FROM CAR MAX WITH 51K MILES. MAKES IT IMPOSSIBLE TO TURN
Mfg Campaign: 11338846
Recall Date: Jul 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY 2019 JEEP CHEROKEE 2.4L ENGINE STALLS WHENEVER THE OIL LEVEL GETS BELOW 60%. IT USUALLY HAPPENS WHEN MAKING TURNS OR SLOWING DOWN. THE ENTIRE CAR SHUTS OFF WHILE IN DRIVE AND SHOWS THE BATTERY LIGHT ON DASH. LATEST TIME WAS WHEN I WAS ON THE HIGHWAY GOING 80 MPH WHEN THE CAR STALLS WHEN MAKING A TURN AROUND A BEND. I HAVE BEEN IN 3 ALMOST ACCIDENTS BECAUSE OF THIS ISSUE. I'VE TAKEN IT IN TO A DEALERSHIP AND I WAS TOLD IT WAS TO PROTECT THE ENGINE IF THE OIL LEVELS GO TO LOW. HAVE TO PUT THE CAR INTO PARK THEN SHUT THE CAR OFF COMPLETELY, THEN START IT UP AGAIN. LAST HAPPENED 2 MONTHS AGO BEFORE AN OIL CHANGE AND NOW EXPERIENCING WITH 61% OIL LIFE AND CHECKED THE DIPSTICK WHICH WAS MORE THAN ENOUGH OIL TO RUN.
Corrective Action:
MY 2019 JEEP CHEROKEE 2.4L ENGINE STALLS WHENEVER THE OIL LEVEL GETS BELOW 60%. IT USUALLY HAPPENS WHEN MAKING TURNS OR SLOWING DOWN. THE ENTIRE CAR SHUTS OFF WHILE IN DRIVE AND SHOWS THE BATTERY LIGHT ON DASH. LATEST TIME WAS WHEN I WAS ON THE HIGHWAY GOING 80 MPH WHEN THE CAR STALLS WHEN MAKING A TURN AROUND A BEND. I HAVE BEEN IN 3 ALMOST ACCIDENTS BECAUSE OF THIS ISSUE. I'VE TAKEN IT IN TO A DEALERSHIP AND I WAS TOLD IT WAS TO PROTECT THE ENGINE IF THE OIL LEVELS GO TO LOW. HAVE TO PUT THE CAR INTO PARK THEN SHUT THE CAR OFF COMPLETELY, THEN START IT UP AGAIN. LAST HAPPENED 2 MONTHS AGO BEFORE AN OIL CHANGE AND NOW EXPERIENCING WITH 61% OIL LIFE AND CHECKED THE DIPSTICK WHICH WAS MORE THAN ENOUGH OIL TO RUN.
Additional Notes:
MY 2019 JEEP CHEROKEE 2.4L ENGINE STALLS WHENEVER THE OIL LEVEL GETS BELOW 60%. IT USUALLY HAPPENS WHEN MAKING TURNS OR SLOWING DOWN. THE ENTIRE CAR SHUTS OFF WHILE IN DRIVE AND SHOWS THE BATTERY LIGHT ON DASH. LATEST TIME WAS WHEN I WAS ON THE HIGHWAY GOING 80 MPH WHEN THE CAR STALLS WHEN MAKING A TURN AROUND A BEND. I HAVE BEEN IN 3 ALMOST ACCIDENTS BECAUSE OF THIS ISSUE. I'VE TAKEN IT IN TO A DEALERSHIP AND I WAS TOLD IT WAS TO PROTECT THE ENGINE IF THE OIL LEVELS GO TO LOW. HAVE TO PUT THE CAR INTO PARK THEN SHUT THE CAR OFF COMPLETELY, THEN START IT UP AGAIN. LAST HAPPENED 2 MONTHS AGO BEFORE AN OIL CHANGE AND NOW EXPERIENCING WITH 61% OIL LIFE AND CHECKED THE DIPSTICK WHICH WAS MORE THAN ENOUGH OIL TO RUN.
Mfg Campaign: 11338502
Recall Date: Jul 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT 15 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL INSTRUCTED THE CONTACT TO RESTART THE ENGINE. CROWLEY CHRYSLER JEEP DODGE RAM 1461 FARMINGTON AVE, BRISTOL, CT 06010, (860)261-3000 WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT 15 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL INSTRUCTED THE CONTACT TO RESTART THE ENGINE. CROWLEY CHRYSLER JEEP DODGE RAM 1461 FARMINGTON AVE, BRISTOL, CT 06010, (860)261-3000 WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT 15 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL INSTRUCTED THE CONTACT TO RESTART THE ENGINE. CROWLEY CHRYSLER JEEP DODGE RAM 1461 FARMINGTON AVE, BRISTOL, CT 06010, (860)261-3000 WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Mfg Campaign: 11338137
Recall Date: Jul 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ENGINE STALLED WHILE DRIVING AND TURNING. THE BATTERY LIGHT CAME ON THE DASHBOARD AND THE 'D' DRIVE WAS BLINKING. HAD TO COAST THE CAR TO A SAFE SPOT AT HOME, PUT IN PARK TURNED CAR OFF, THEN RESTARTED. SCARED AND DANGEROUS MOMENT.
Corrective Action:
ENGINE STALLED WHILE DRIVING AND TURNING. THE BATTERY LIGHT CAME ON THE DASHBOARD AND THE 'D' DRIVE WAS BLINKING. HAD TO COAST THE CAR TO A SAFE SPOT AT HOME, PUT IN PARK TURNED CAR OFF, THEN RESTARTED. SCARED AND DANGEROUS MOMENT.
Additional Notes:
ENGINE STALLED WHILE DRIVING AND TURNING. THE BATTERY LIGHT CAME ON THE DASHBOARD AND THE 'D' DRIVE WAS BLINKING. HAD TO COAST THE CAR TO A SAFE SPOT AT HOME, PUT IN PARK TURNED CAR OFF, THEN RESTARTED. SCARED AND DANGEROUS MOMENT.
Mfg Campaign: 11337816
Recall Date: Jul 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
IT STARTED RAINING YESTERDAY AND WHEN THE WIPERS WERE TURNED ON THE DRIVERS SIDE WENT ACROSS LIKE SOMEONE BENT IT RIPPED IT OFF. WE STOPPED AT A GAS STATION TO FIX IT LONG ENOUGH TO GET TO A OREILLYS AND HAD THE BLADES REPLACED. LUCKILY IT STOPPED RAINING AND WE MADE IT HOME SAFELY. PROBLEM TODAY IS THAT THE ISSUE IS STILL THERE AND WE CAN'T GET THE VEHICLE LOOKED AT UNTIL WEDNESDAY. PRAYING THAT IT WILL GET FIXED WITHOUT ANY OTHER ISSUES. WE ONLY HAVE 26K MILES EVEN THOUGH IT WAS USED FROM CARMAX IT APPEARED TO BE IT DECENT CONDITION. I NEVER EXPECTED ANYTHING LIKE THAT TO HAPPEN AND I AM GLAD WE DID NOT HAVE AN ACCIDENT.
Corrective Action:
IT STARTED RAINING YESTERDAY AND WHEN THE WIPERS WERE TURNED ON THE DRIVERS SIDE WENT ACROSS LIKE SOMEONE BENT IT RIPPED IT OFF. WE STOPPED AT A GAS STATION TO FIX IT LONG ENOUGH TO GET TO A OREILLYS AND HAD THE BLADES REPLACED. LUCKILY IT STOPPED RAINING AND WE MADE IT HOME SAFELY. PROBLEM TODAY IS THAT THE ISSUE IS STILL THERE AND WE CAN'T GET THE VEHICLE LOOKED AT UNTIL WEDNESDAY. PRAYING THAT IT WILL GET FIXED WITHOUT ANY OTHER ISSUES. WE ONLY HAVE 26K MILES EVEN THOUGH IT WAS USED FROM CARMAX IT APPEARED TO BE IT DECENT CONDITION. I NEVER EXPECTED ANYTHING LIKE THAT TO HAPPEN AND I AM GLAD WE DID NOT HAVE AN ACCIDENT.
Additional Notes:
IT STARTED RAINING YESTERDAY AND WHEN THE WIPERS WERE TURNED ON THE DRIVERS SIDE WENT ACROSS LIKE SOMEONE BENT IT RIPPED IT OFF. WE STOPPED AT A GAS STATION TO FIX IT LONG ENOUGH TO GET TO A OREILLYS AND HAD THE BLADES REPLACED. LUCKILY IT STOPPED RAINING AND WE MADE IT HOME SAFELY. PROBLEM TODAY IS THAT THE ISSUE IS STILL THERE AND WE CAN'T GET THE VEHICLE LOOKED AT UNTIL WEDNESDAY. PRAYING THAT IT WILL GET FIXED WITHOUT ANY OTHER ISSUES. WE ONLY HAVE 26K MILES EVEN THOUGH IT WAS USED FROM CARMAX IT APPEARED TO BE IT DECENT CONDITION. I NEVER EXPECTED ANYTHING LIKE THAT TO HAPPEN AND I AM GLAD WE DID NOT HAVE AN ACCIDENT.
Mfg Campaign: 11337684
Recall Date: Jul 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE UCONNECT SYSTEM IS MALFUNCTIONING WHEN IN MOTION. IT IS RANDOMCLY CALLING PEOPLE, NAV IS A MESS AND NOT WORKING, RADIO WILL SWITCH FROM FM/AM/SATTELITE STATIONS, EVERY THING IS HAPHAZARDLY MESSED UP. I FEEL IT VERY DANGEROUS AS IT IS SO DISTRACTING. I TRADED THE CAR YESTERDAY SO I WOULD NOT GET IN AN ACCIDENT.
Corrective Action:
THE UCONNECT SYSTEM IS MALFUNCTIONING WHEN IN MOTION. IT IS RANDOMCLY CALLING PEOPLE, NAV IS A MESS AND NOT WORKING, RADIO WILL SWITCH FROM FM/AM/SATTELITE STATIONS, EVERY THING IS HAPHAZARDLY MESSED UP. I FEEL IT VERY DANGEROUS AS IT IS SO DISTRACTING. I TRADED THE CAR YESTERDAY SO I WOULD NOT GET IN AN ACCIDENT.
Additional Notes:
THE UCONNECT SYSTEM IS MALFUNCTIONING WHEN IN MOTION. IT IS RANDOMCLY CALLING PEOPLE, NAV IS A MESS AND NOT WORKING, RADIO WILL SWITCH FROM FM/AM/SATTELITE STATIONS, EVERY THING IS HAPHAZARDLY MESSED UP. I FEEL IT VERY DANGEROUS AS IT IS SO DISTRACTING. I TRADED THE CAR YESTERDAY SO I WOULD NOT GET IN AN ACCIDENT.
Mfg Campaign: 11337751
Recall Date: Jul 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE UCONNECT SYSTEM IS MALFUNCTIONING WHEN IN MOTION. IT IS RANDOMCLY CALLING PEOPLE, NAV IS A MESS AND NOT WORKING, RADIO WILL SWITCH FROM FM/AM/SATTELITE STATIONS, EVERY THING IS HAPHAZARDLY MESSED UP. I FEEL IT VERY DANGEROUS AS IT IS SO DISTRACTING. I TRADED THE CAR YESTERDAY SO I WOULD NOT GET IN AN ACCIDENT.
Corrective Action:
THE UCONNECT SYSTEM IS MALFUNCTIONING WHEN IN MOTION. IT IS RANDOMCLY CALLING PEOPLE, NAV IS A MESS AND NOT WORKING, RADIO WILL SWITCH FROM FM/AM/SATTELITE STATIONS, EVERY THING IS HAPHAZARDLY MESSED UP. I FEEL IT VERY DANGEROUS AS IT IS SO DISTRACTING. I TRADED THE CAR YESTERDAY SO I WOULD NOT GET IN AN ACCIDENT.
Additional Notes:
THE UCONNECT SYSTEM IS MALFUNCTIONING WHEN IN MOTION. IT IS RANDOMCLY CALLING PEOPLE, NAV IS A MESS AND NOT WORKING, RADIO WILL SWITCH FROM FM/AM/SATTELITE STATIONS, EVERY THING IS HAPHAZARDLY MESSED UP. I FEEL IT VERY DANGEROUS AS IT IS SO DISTRACTING. I TRADED THE CAR YESTERDAY SO I WOULD NOT GET IN AN ACCIDENT.
Mfg Campaign: 11337751
Recall Date: Jul 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR HAS STALLED ON ME A TOTAL OF 8 TIMES. TODAY WHILE AT THE GAS STATION I TURNED MY CAR OFF AND HAD TO WAIT IN THE HEAT FOR MY CAR TO REBOOT AND COME BACK ON. I SPOKE WITH SOME ONE IN THE SERVICE DEPARTMENT WHO TOLD ME THAT THE RECALL HAD BEEN TAKEN CARE OF AND THAT WE SHOULD NOT HAVE ANY OTHER PROBLEMS JUST 1 WK AND A HALF AGO WHEN MY CAR WAS SERVICED. WE ARE CURRENTLY HAVING THE SAME PROBLEM. I'M FURIOUS! I CALL AND CALL AND GET THE RUN AROUND AND NOW AM TOLD SINCE I HAVE 65000 MILES I MAY NOW HAVE TO COVER THE EXPENSES OF A NEW STARTER BECAUSE OF THEIR MESS UP.
Corrective Action:
MY CAR HAS STALLED ON ME A TOTAL OF 8 TIMES. TODAY WHILE AT THE GAS STATION I TURNED MY CAR OFF AND HAD TO WAIT IN THE HEAT FOR MY CAR TO REBOOT AND COME BACK ON. I SPOKE WITH SOME ONE IN THE SERVICE DEPARTMENT WHO TOLD ME THAT THE RECALL HAD BEEN TAKEN CARE OF AND THAT WE SHOULD NOT HAVE ANY OTHER PROBLEMS JUST 1 WK AND A HALF AGO WHEN MY CAR WAS SERVICED. WE ARE CURRENTLY HAVING THE SAME PROBLEM. I'M FURIOUS! I CALL AND CALL AND GET THE RUN AROUND AND NOW AM TOLD SINCE I HAVE 65000 MILES I MAY NOW HAVE TO COVER THE EXPENSES OF A NEW STARTER BECAUSE OF THEIR MESS UP.
Additional Notes:
MY CAR HAS STALLED ON ME A TOTAL OF 8 TIMES. TODAY WHILE AT THE GAS STATION I TURNED MY CAR OFF AND HAD TO WAIT IN THE HEAT FOR MY CAR TO REBOOT AND COME BACK ON. I SPOKE WITH SOME ONE IN THE SERVICE DEPARTMENT WHO TOLD ME THAT THE RECALL HAD BEEN TAKEN CARE OF AND THAT WE SHOULD NOT HAVE ANY OTHER PROBLEMS JUST 1 WK AND A HALF AGO WHEN MY CAR WAS SERVICED. WE ARE CURRENTLY HAVING THE SAME PROBLEM. I'M FURIOUS! I CALL AND CALL AND GET THE RUN AROUND AND NOW AM TOLD SINCE I HAVE 65000 MILES I MAY NOW HAVE TO COVER THE EXPENSES OF A NEW STARTER BECAUSE OF THEIR MESS UP.
Mfg Campaign: 11337463
Recall Date: Jul 4, 2020
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