Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2019 JEEP CHEROKEE TRAILHAWK RANDOMLY SHIFTS TO NEUTRAL. NOT SPECIFIC TO SPEED, CLIMATE OR TERRAIN. COMMONLY OCCURS DURING REDUCING AND ACCELERATION SPEEDS. WHILE DRIVING THE RPM WILL RISE SIGNIFICANTLY RESULTING IN THE TRACTION CONTROL LIGHT TO ENGAGE AND A P061B TROUBLE CODE. CONTINUED ATTEMPTS TO ACCELERATE RESULTS IN CONSISTENT ILLUMINATION OF THE CHECK ENGINE LIGHT (DUE TO THE P061B). AIR FILTER IS CLEAN WITH NO ADDITIONAL OBSTRUCTIONS. WHEEL/TIRE SIZE ARE AT FACTORY SPECIFICATIONS AND ARE ORIGINAL TO THE VEHICLE. TRANSMISSION REGAINS TRACTION WHEN VEHICLE COASTS TO 10 - 15 MPH. WITH THE "TRANSMISSION SOFTWARE UPDATE" THE PROBLEM CONTINUES TO OCCUR. AGAIN THIS PARTICULAR ISSUE HAPPENS RANDOMLY WITHOUT ANY WARNING, SOUNDS, OR PHYSICAL JOLT OR ABNORMAL MOVEMENT WHILE DRIVING.
Corrective Action:
2019 JEEP CHEROKEE TRAILHAWK RANDOMLY SHIFTS TO NEUTRAL. NOT SPECIFIC TO SPEED, CLIMATE OR TERRAIN. COMMONLY OCCURS DURING REDUCING AND ACCELERATION SPEEDS. WHILE DRIVING THE RPM WILL RISE SIGNIFICANTLY RESULTING IN THE TRACTION CONTROL LIGHT TO ENGAGE AND A P061B TROUBLE CODE. CONTINUED ATTEMPTS TO ACCELERATE RESULTS IN CONSISTENT ILLUMINATION OF THE CHECK ENGINE LIGHT (DUE TO THE P061B). AIR FILTER IS CLEAN WITH NO ADDITIONAL OBSTRUCTIONS. WHEEL/TIRE SIZE ARE AT FACTORY SPECIFICATIONS AND ARE ORIGINAL TO THE VEHICLE. TRANSMISSION REGAINS TRACTION WHEN VEHICLE COASTS TO 10 - 15 MPH. WITH THE "TRANSMISSION SOFTWARE UPDATE" THE PROBLEM CONTINUES TO OCCUR. AGAIN THIS PARTICULAR ISSUE HAPPENS RANDOMLY WITHOUT ANY WARNING, SOUNDS, OR PHYSICAL JOLT OR ABNORMAL MOVEMENT WHILE DRIVING.
Additional Notes:
2019 JEEP CHEROKEE TRAILHAWK RANDOMLY SHIFTS TO NEUTRAL. NOT SPECIFIC TO SPEED, CLIMATE OR TERRAIN. COMMONLY OCCURS DURING REDUCING AND ACCELERATION SPEEDS. WHILE DRIVING THE RPM WILL RISE SIGNIFICANTLY RESULTING IN THE TRACTION CONTROL LIGHT TO ENGAGE AND A P061B TROUBLE CODE. CONTINUED ATTEMPTS TO ACCELERATE RESULTS IN CONSISTENT ILLUMINATION OF THE CHECK ENGINE LIGHT (DUE TO THE P061B). AIR FILTER IS CLEAN WITH NO ADDITIONAL OBSTRUCTIONS. WHEEL/TIRE SIZE ARE AT FACTORY SPECIFICATIONS AND ARE ORIGINAL TO THE VEHICLE. TRANSMISSION REGAINS TRACTION WHEN VEHICLE COASTS TO 10 - 15 MPH. WITH THE "TRANSMISSION SOFTWARE UPDATE" THE PROBLEM CONTINUES TO OCCUR. AGAIN THIS PARTICULAR ISSUE HAPPENS RANDOMLY WITHOUT ANY WARNING, SOUNDS, OR PHYSICAL JOLT OR ABNORMAL MOVEMENT WHILE DRIVING.
Mfg Campaign: 11396181
Recall Date: Feb 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
DRIVING INTO A INTERSECTION ON A STOP LIGHT MY CAR STOPS OUT OF NO WERE , CAN NOT GET IT STARTED LIGHTS START TURNING ON. STARTED TO GET PANIC CARS BEHIND BE STARTED HONKING. FINALLY GOT IT TO START.
Corrective Action:
DRIVING INTO A INTERSECTION ON A STOP LIGHT MY CAR STOPS OUT OF NO WERE , CAN NOT GET IT STARTED LIGHTS START TURNING ON. STARTED TO GET PANIC CARS BEHIND BE STARTED HONKING. FINALLY GOT IT TO START.
Additional Notes:
DRIVING INTO A INTERSECTION ON A STOP LIGHT MY CAR STOPS OUT OF NO WERE , CAN NOT GET IT STARTED LIGHTS START TURNING ON. STARTED TO GET PANIC CARS BEHIND BE STARTED HONKING. FINALLY GOT IT TO START.
Mfg Campaign: 11395936
Recall Date: Feb 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
DRIVING INTO A INTERSECTION ON A STOP LIGHT MY CAR STOPS OUT OF NO WERE , CAN NOT GET IT STARTED LIGHTS START TURNING ON. STARTED TO GET PANIC CARS BEHIND BE STARTED HONKING. FINALLY GOT IT TO START.
Corrective Action:
DRIVING INTO A INTERSECTION ON A STOP LIGHT MY CAR STOPS OUT OF NO WERE , CAN NOT GET IT STARTED LIGHTS START TURNING ON. STARTED TO GET PANIC CARS BEHIND BE STARTED HONKING. FINALLY GOT IT TO START.
Additional Notes:
DRIVING INTO A INTERSECTION ON A STOP LIGHT MY CAR STOPS OUT OF NO WERE , CAN NOT GET IT STARTED LIGHTS START TURNING ON. STARTED TO GET PANIC CARS BEHIND BE STARTED HONKING. FINALLY GOT IT TO START.
Mfg Campaign: 11395936
Recall Date: Feb 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR SHUT OFF WHILE DRIVING ON THE FREEWAY. THANKFULLY COASTED TO THE SIDE OF THE FREEWAY WITH MINIMAL USE OF THE STEERING WHEEL. I PUT IT IN PARK AND GOT IT TO START AGAIN. THEN IT OCCURRED AGAIN A FEW MINUTES LATER AFTER I HAD EXITED THE FREEWAY ON A SIDE STREET. AGAIN PUT THE CAR IN PARK AND THEN GOT IT TO RESTART AGAIN. VERY DANGEROUS. ALL OF THIS WITH A BABY IN THE BACKSEAT.*DT THE CONSUMER STATED THE VEHICLE WAS SERVICE ON 2/15/21 AND THE ONLY DEFECT FOUND WAS A LOOSE BATTERY TERMINAL.
Corrective Action:
CAR SHUT OFF WHILE DRIVING ON THE FREEWAY. THANKFULLY COASTED TO THE SIDE OF THE FREEWAY WITH MINIMAL USE OF THE STEERING WHEEL. I PUT IT IN PARK AND GOT IT TO START AGAIN. THEN IT OCCURRED AGAIN A FEW MINUTES LATER AFTER I HAD EXITED THE FREEWAY ON A SIDE STREET. AGAIN PUT THE CAR IN PARK AND THEN GOT IT TO RESTART AGAIN. VERY DANGEROUS. ALL OF THIS WITH A BABY IN THE BACKSEAT.*DT THE CONSUMER STATED THE VEHICLE WAS SERVICE ON 2/15/21 AND THE ONLY DEFECT FOUND WAS A LOOSE BATTERY TERMINAL.
Additional Notes:
CAR SHUT OFF WHILE DRIVING ON THE FREEWAY. THANKFULLY COASTED TO THE SIDE OF THE FREEWAY WITH MINIMAL USE OF THE STEERING WHEEL. I PUT IT IN PARK AND GOT IT TO START AGAIN. THEN IT OCCURRED AGAIN A FEW MINUTES LATER AFTER I HAD EXITED THE FREEWAY ON A SIDE STREET. AGAIN PUT THE CAR IN PARK AND THEN GOT IT TO RESTART AGAIN. VERY DANGEROUS. ALL OF THIS WITH A BABY IN THE BACKSEAT.*DT THE CONSUMER STATED THE VEHICLE WAS SERVICE ON 2/15/21 AND THE ONLY DEFECT FOUND WAS A LOOSE BATTERY TERMINAL.
Mfg Campaign: 11396021
Recall Date: Feb 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR SHUT OFF WHILE DRIVING ON THE FREEWAY. THANKFULLY COASTED TO THE SIDE OF THE FREEWAY WITH MINIMAL USE OF THE STEERING WHEEL. I PUT IT IN PARK AND GOT IT TO START AGAIN. THEN IT OCCURRED AGAIN A FEW MINUTES LATER AFTER I HAD EXITED THE FREEWAY ON A SIDE STREET. AGAIN PUT THE CAR IN PARK AND THEN GOT IT TO RESTART AGAIN. VERY DANGEROUS. ALL OF THIS WITH A BABY IN THE BACKSEAT.*DT THE CONSUMER STATED THE VEHICLE WAS SERVICE ON 2/15/21 AND THE ONLY DEFECT FOUND WAS A LOOSE BATTERY TERMINAL.
Corrective Action:
CAR SHUT OFF WHILE DRIVING ON THE FREEWAY. THANKFULLY COASTED TO THE SIDE OF THE FREEWAY WITH MINIMAL USE OF THE STEERING WHEEL. I PUT IT IN PARK AND GOT IT TO START AGAIN. THEN IT OCCURRED AGAIN A FEW MINUTES LATER AFTER I HAD EXITED THE FREEWAY ON A SIDE STREET. AGAIN PUT THE CAR IN PARK AND THEN GOT IT TO RESTART AGAIN. VERY DANGEROUS. ALL OF THIS WITH A BABY IN THE BACKSEAT.*DT THE CONSUMER STATED THE VEHICLE WAS SERVICE ON 2/15/21 AND THE ONLY DEFECT FOUND WAS A LOOSE BATTERY TERMINAL.
Additional Notes:
CAR SHUT OFF WHILE DRIVING ON THE FREEWAY. THANKFULLY COASTED TO THE SIDE OF THE FREEWAY WITH MINIMAL USE OF THE STEERING WHEEL. I PUT IT IN PARK AND GOT IT TO START AGAIN. THEN IT OCCURRED AGAIN A FEW MINUTES LATER AFTER I HAD EXITED THE FREEWAY ON A SIDE STREET. AGAIN PUT THE CAR IN PARK AND THEN GOT IT TO RESTART AGAIN. VERY DANGEROUS. ALL OF THIS WITH A BABY IN THE BACKSEAT.*DT THE CONSUMER STATED THE VEHICLE WAS SERVICE ON 2/15/21 AND THE ONLY DEFECT FOUND WAS A LOOSE BATTERY TERMINAL.
Mfg Campaign: 11396021
Recall Date: Feb 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
BACKED INTO DRIVEWAY, VEHICLE STARTED SMOKING THEN I SAW FLAMES RESULTING IN MY WHOLE FRONT EMD GOING UP IN FLAMES. NO WORK DONE NO PROBLEMS ORNINDICATION OF THIS PRIOR TO THIS HAPPENING. FIRE DEPT HAD TO COME AND PUT OUT FIRE
Corrective Action:
BACKED INTO DRIVEWAY, VEHICLE STARTED SMOKING THEN I SAW FLAMES RESULTING IN MY WHOLE FRONT EMD GOING UP IN FLAMES. NO WORK DONE NO PROBLEMS ORNINDICATION OF THIS PRIOR TO THIS HAPPENING. FIRE DEPT HAD TO COME AND PUT OUT FIRE
Additional Notes:
BACKED INTO DRIVEWAY, VEHICLE STARTED SMOKING THEN I SAW FLAMES RESULTING IN MY WHOLE FRONT EMD GOING UP IN FLAMES. NO WORK DONE NO PROBLEMS ORNINDICATION OF THIS PRIOR TO THIS HAPPENING. FIRE DEPT HAD TO COME AND PUT OUT FIRE
Mfg Campaign: 11395790
Recall Date: Feb 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
FAST FORWARD TO NOV OR DEC OF 2020- MY VEHICLE DID THE SAME THING, COMPLETELY SHUT DOWN WHILE I WAS DRIVING ON THE EXPRESSWAY. ON I35 GOING ABOUT 65-70 MPH. AGAIN, I CALLED THE DEALERSHIP WAS TOLD IT SOUNDED LIKE A MAINTENANCE PROBLEM.. A FEW WEEKS LATER, MY TEENAGE DAUGHTER WAS DRIVING TO PICK UP HER SISTER AT PRACTICE SHE CALLED ME TERRIFIED BECAUSE THE VEHICLE SHUT DOWN MID DRIVE AND WHILE SHE WAS AT TRAFFIC LIGHT I SHOWED THE SERVICE TECH THE VIDEO OF THE VEHICLE DOING THIS& HE TOLD ME THAT I NO LONGER HAD WARRANTY-IT WAS GOING TO COST ME $150 JUST FOR THE DIAGNOSTICS. I LEFT MY VEHICLE THERE FOR 3 DAYS, IN THOSE 3 DAYS I GOT SALESMAN CALLS ASKING TO TRADE IT IN AND NO CALLS FROM SERVICE NOTIFYING WHAT WAS BEING DONE TO MY CAR. THEN GET A CALL FROM SERVICE SAYING IT WAS GOING TO COST $400 TO FIX AND I NO WAS PAYING FOR ANOTHER FINANCIAL MESS WITH ANOTHER VEH; REC'D CALL FROM SER. EMPL. NOTHING WRONG WITH VEH- MISTAKEN MY CAR'S P/K WITH AUTO JUST NEED TO PUT MY AUTO BACKTHIS IS EXTERMLY UNSAFE BECAUSE I HAVE BEEN TEACHING MY DAUGHTERS HOW TO DRIVE THEY WOULDNT KNOW HOW TO RESPOND
Corrective Action:
FAST FORWARD TO NOV OR DEC OF 2020- MY VEHICLE DID THE SAME THING, COMPLETELY SHUT DOWN WHILE I WAS DRIVING ON THE EXPRESSWAY. ON I35 GOING ABOUT 65-70 MPH. AGAIN, I CALLED THE DEALERSHIP WAS TOLD IT SOUNDED LIKE A MAINTENANCE PROBLEM.. A FEW WEEKS LATER, MY TEENAGE DAUGHTER WAS DRIVING TO PICK UP HER SISTER AT PRACTICE SHE CALLED ME TERRIFIED BECAUSE THE VEHICLE SHUT DOWN MID DRIVE AND WHILE SHE WAS AT TRAFFIC LIGHT I SHOWED THE SERVICE TECH THE VIDEO OF THE VEHICLE DOING THIS& HE TOLD ME THAT I NO LONGER HAD WARRANTY-IT WAS GOING TO COST ME $150 JUST FOR THE DIAGNOSTICS. I LEFT MY VEHICLE THERE FOR 3 DAYS, IN THOSE 3 DAYS I GOT SALESMAN CALLS ASKING TO TRADE IT IN AND NO CALLS FROM SERVICE NOTIFYING WHAT WAS BEING DONE TO MY CAR. THEN GET A CALL FROM SERVICE SAYING IT WAS GOING TO COST $400 TO FIX AND I NO WAS PAYING FOR ANOTHER FINANCIAL MESS WITH ANOTHER VEH; REC'D CALL FROM SER. EMPL. NOTHING WRONG WITH VEH- MISTAKEN MY CAR'S P/K WITH AUTO JUST NEED TO PUT MY AUTO BACKTHIS IS EXTERMLY UNSAFE BECAUSE I HAVE BEEN TEACHING MY DAUGHTERS HOW TO DRIVE THEY WOULDNT KNOW HOW TO RESPOND
Additional Notes:
FAST FORWARD TO NOV OR DEC OF 2020- MY VEHICLE DID THE SAME THING, COMPLETELY SHUT DOWN WHILE I WAS DRIVING ON THE EXPRESSWAY. ON I35 GOING ABOUT 65-70 MPH. AGAIN, I CALLED THE DEALERSHIP WAS TOLD IT SOUNDED LIKE A MAINTENANCE PROBLEM.. A FEW WEEKS LATER, MY TEENAGE DAUGHTER WAS DRIVING TO PICK UP HER SISTER AT PRACTICE SHE CALLED ME TERRIFIED BECAUSE THE VEHICLE SHUT DOWN MID DRIVE AND WHILE SHE WAS AT TRAFFIC LIGHT I SHOWED THE SERVICE TECH THE VIDEO OF THE VEHICLE DOING THIS& HE TOLD ME THAT I NO LONGER HAD WARRANTY-IT WAS GOING TO COST ME $150 JUST FOR THE DIAGNOSTICS. I LEFT MY VEHICLE THERE FOR 3 DAYS, IN THOSE 3 DAYS I GOT SALESMAN CALLS ASKING TO TRADE IT IN AND NO CALLS FROM SERVICE NOTIFYING WHAT WAS BEING DONE TO MY CAR. THEN GET A CALL FROM SERVICE SAYING IT WAS GOING TO COST $400 TO FIX AND I NO WAS PAYING FOR ANOTHER FINANCIAL MESS WITH ANOTHER VEH; REC'D CALL FROM SER. EMPL. NOTHING WRONG WITH VEH- MISTAKEN MY CAR'S P/K WITH AUTO JUST NEED TO PUT MY AUTO BACKTHIS IS EXTERMLY UNSAFE BECAUSE I HAVE BEEN TEACHING MY DAUGHTERS HOW TO DRIVE THEY WOULDNT KNOW HOW TO RESPOND
Mfg Campaign: 11395042
Recall Date: Feb 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
FAST FORWARD TO NOV OR DEC OF 2020- MY VEHICLE DID THE SAME THING, COMPLETELY SHUT DOWN WHILE I WAS DRIVING ON THE EXPRESSWAY. ON I35 GOING ABOUT 65-70 MPH. AGAIN, I CALLED THE DEALERSHIP WAS TOLD IT SOUNDED LIKE A MAINTENANCE PROBLEM.. A FEW WEEKS LATER, MY TEENAGE DAUGHTER WAS DRIVING TO PICK UP HER SISTER AT PRACTICE SHE CALLED ME TERRIFIED BECAUSE THE VEHICLE SHUT DOWN MID DRIVE AND WHILE SHE WAS AT TRAFFIC LIGHT I SHOWED THE SERVICE TECH THE VIDEO OF THE VEHICLE DOING THIS& HE TOLD ME THAT I NO LONGER HAD WARRANTY-IT WAS GOING TO COST ME $150 JUST FOR THE DIAGNOSTICS. I LEFT MY VEHICLE THERE FOR 3 DAYS, IN THOSE 3 DAYS I GOT SALESMAN CALLS ASKING TO TRADE IT IN AND NO CALLS FROM SERVICE NOTIFYING WHAT WAS BEING DONE TO MY CAR. THEN GET A CALL FROM SERVICE SAYING IT WAS GOING TO COST $400 TO FIX AND I NO WAS PAYING FOR ANOTHER FINANCIAL MESS WITH ANOTHER VEH; REC'D CALL FROM SER. EMPL. NOTHING WRONG WITH VEH- MISTAKEN MY CAR'S P/K WITH AUTO JUST NEED TO PUT MY AUTO BACKTHIS IS EXTERMLY UNSAFE BECAUSE I HAVE BEEN TEACHING MY DAUGHTERS HOW TO DRIVE THEY WOULDNT KNOW HOW TO RESPOND
Corrective Action:
FAST FORWARD TO NOV OR DEC OF 2020- MY VEHICLE DID THE SAME THING, COMPLETELY SHUT DOWN WHILE I WAS DRIVING ON THE EXPRESSWAY. ON I35 GOING ABOUT 65-70 MPH. AGAIN, I CALLED THE DEALERSHIP WAS TOLD IT SOUNDED LIKE A MAINTENANCE PROBLEM.. A FEW WEEKS LATER, MY TEENAGE DAUGHTER WAS DRIVING TO PICK UP HER SISTER AT PRACTICE SHE CALLED ME TERRIFIED BECAUSE THE VEHICLE SHUT DOWN MID DRIVE AND WHILE SHE WAS AT TRAFFIC LIGHT I SHOWED THE SERVICE TECH THE VIDEO OF THE VEHICLE DOING THIS& HE TOLD ME THAT I NO LONGER HAD WARRANTY-IT WAS GOING TO COST ME $150 JUST FOR THE DIAGNOSTICS. I LEFT MY VEHICLE THERE FOR 3 DAYS, IN THOSE 3 DAYS I GOT SALESMAN CALLS ASKING TO TRADE IT IN AND NO CALLS FROM SERVICE NOTIFYING WHAT WAS BEING DONE TO MY CAR. THEN GET A CALL FROM SERVICE SAYING IT WAS GOING TO COST $400 TO FIX AND I NO WAS PAYING FOR ANOTHER FINANCIAL MESS WITH ANOTHER VEH; REC'D CALL FROM SER. EMPL. NOTHING WRONG WITH VEH- MISTAKEN MY CAR'S P/K WITH AUTO JUST NEED TO PUT MY AUTO BACKTHIS IS EXTERMLY UNSAFE BECAUSE I HAVE BEEN TEACHING MY DAUGHTERS HOW TO DRIVE THEY WOULDNT KNOW HOW TO RESPOND
Additional Notes:
FAST FORWARD TO NOV OR DEC OF 2020- MY VEHICLE DID THE SAME THING, COMPLETELY SHUT DOWN WHILE I WAS DRIVING ON THE EXPRESSWAY. ON I35 GOING ABOUT 65-70 MPH. AGAIN, I CALLED THE DEALERSHIP WAS TOLD IT SOUNDED LIKE A MAINTENANCE PROBLEM.. A FEW WEEKS LATER, MY TEENAGE DAUGHTER WAS DRIVING TO PICK UP HER SISTER AT PRACTICE SHE CALLED ME TERRIFIED BECAUSE THE VEHICLE SHUT DOWN MID DRIVE AND WHILE SHE WAS AT TRAFFIC LIGHT I SHOWED THE SERVICE TECH THE VIDEO OF THE VEHICLE DOING THIS& HE TOLD ME THAT I NO LONGER HAD WARRANTY-IT WAS GOING TO COST ME $150 JUST FOR THE DIAGNOSTICS. I LEFT MY VEHICLE THERE FOR 3 DAYS, IN THOSE 3 DAYS I GOT SALESMAN CALLS ASKING TO TRADE IT IN AND NO CALLS FROM SERVICE NOTIFYING WHAT WAS BEING DONE TO MY CAR. THEN GET A CALL FROM SERVICE SAYING IT WAS GOING TO COST $400 TO FIX AND I NO WAS PAYING FOR ANOTHER FINANCIAL MESS WITH ANOTHER VEH; REC'D CALL FROM SER. EMPL. NOTHING WRONG WITH VEH- MISTAKEN MY CAR'S P/K WITH AUTO JUST NEED TO PUT MY AUTO BACKTHIS IS EXTERMLY UNSAFE BECAUSE I HAVE BEEN TEACHING MY DAUGHTERS HOW TO DRIVE THEY WOULDNT KNOW HOW TO RESPOND
Mfg Campaign: 11395042
Recall Date: Feb 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE IDOL AT LIGHT DOVE & 29TH ST MCALLEN TEXAS VEHICLE TURNED OFF AND STALLED (RECALL ID#286936) IN HEAVY CONSTRUCTION ON INTERSECTION INCREASED THE UNSAFE CONDITION FOR MY PASSENGERS (ALL CHILDREN) THEN STARTED I DROVE ACROSS THE INTERSECTION- MID DRIVE STEER WHEEL LOCKED LIGHTS BLINKINING VEHICLE ENGINE SHUT DOWN WHILE DRIVING VEHICLE CALLED DEALERSHIP SAID TO BRING IT IN THERE WERE A LOT OF RECALLS ON ABOUT THIS OR I NEEDED AN OIL CHANGE. THAT DAY I WAS DIAGNOSED WITH SINGLES AND ENDED UP SPENDING THE NEXT 2 WEEKS AT HOME. ALL OF THESE APPEAR TO BE RECALL AND CREATED UNSAFE CONDITIONS NOT ONLY FOR MYSELF, MY CHILDREN, AND THEIR TEAMMATES (MY OTHER PASSENGERS) BUT FOR OTHER DRIVERS IN HEAVY TRAFFIC AND CHILDREN RIDING THEIR BIKES I HAD TO HONK TO CATCH THEIR ATTENTION AND PUT ON MY HAZARDS LIGHTS SO THE VEHICLES BEHIND ME WOULD NOTICE I WAS STALLED AGAIN ON DOVE AND 29TH ST THOURGHOUT ALL THIS TIME I KEPT GETTING CALLS TO PURCHASE EXTENDED WARRANTY NEVER REC'D CALL OR TEXT ABOUT RECALL UNTIL FEB. 1ST, 2021THAT WAS THE FIRST TIME I REC'D NOTIFICATION IN WRITING VIA TEXT ABOUT RECALL
Corrective Action:
WHILE IDOL AT LIGHT DOVE & 29TH ST MCALLEN TEXAS VEHICLE TURNED OFF AND STALLED (RECALL ID#286936) IN HEAVY CONSTRUCTION ON INTERSECTION INCREASED THE UNSAFE CONDITION FOR MY PASSENGERS (ALL CHILDREN) THEN STARTED I DROVE ACROSS THE INTERSECTION- MID DRIVE STEER WHEEL LOCKED LIGHTS BLINKINING VEHICLE ENGINE SHUT DOWN WHILE DRIVING VEHICLE CALLED DEALERSHIP SAID TO BRING IT IN THERE WERE A LOT OF RECALLS ON ABOUT THIS OR I NEEDED AN OIL CHANGE. THAT DAY I WAS DIAGNOSED WITH SINGLES AND ENDED UP SPENDING THE NEXT 2 WEEKS AT HOME. ALL OF THESE APPEAR TO BE RECALL AND CREATED UNSAFE CONDITIONS NOT ONLY FOR MYSELF, MY CHILDREN, AND THEIR TEAMMATES (MY OTHER PASSENGERS) BUT FOR OTHER DRIVERS IN HEAVY TRAFFIC AND CHILDREN RIDING THEIR BIKES I HAD TO HONK TO CATCH THEIR ATTENTION AND PUT ON MY HAZARDS LIGHTS SO THE VEHICLES BEHIND ME WOULD NOTICE I WAS STALLED AGAIN ON DOVE AND 29TH ST THOURGHOUT ALL THIS TIME I KEPT GETTING CALLS TO PURCHASE EXTENDED WARRANTY NEVER REC'D CALL OR TEXT ABOUT RECALL UNTIL FEB. 1ST, 2021THAT WAS THE FIRST TIME I REC'D NOTIFICATION IN WRITING VIA TEXT ABOUT RECALL
Additional Notes:
WHILE IDOL AT LIGHT DOVE & 29TH ST MCALLEN TEXAS VEHICLE TURNED OFF AND STALLED (RECALL ID#286936) IN HEAVY CONSTRUCTION ON INTERSECTION INCREASED THE UNSAFE CONDITION FOR MY PASSENGERS (ALL CHILDREN) THEN STARTED I DROVE ACROSS THE INTERSECTION- MID DRIVE STEER WHEEL LOCKED LIGHTS BLINKINING VEHICLE ENGINE SHUT DOWN WHILE DRIVING VEHICLE CALLED DEALERSHIP SAID TO BRING IT IN THERE WERE A LOT OF RECALLS ON ABOUT THIS OR I NEEDED AN OIL CHANGE. THAT DAY I WAS DIAGNOSED WITH SINGLES AND ENDED UP SPENDING THE NEXT 2 WEEKS AT HOME. ALL OF THESE APPEAR TO BE RECALL AND CREATED UNSAFE CONDITIONS NOT ONLY FOR MYSELF, MY CHILDREN, AND THEIR TEAMMATES (MY OTHER PASSENGERS) BUT FOR OTHER DRIVERS IN HEAVY TRAFFIC AND CHILDREN RIDING THEIR BIKES I HAD TO HONK TO CATCH THEIR ATTENTION AND PUT ON MY HAZARDS LIGHTS SO THE VEHICLES BEHIND ME WOULD NOTICE I WAS STALLED AGAIN ON DOVE AND 29TH ST THOURGHOUT ALL THIS TIME I KEPT GETTING CALLS TO PURCHASE EXTENDED WARRANTY NEVER REC'D CALL OR TEXT ABOUT RECALL UNTIL FEB. 1ST, 2021THAT WAS THE FIRST TIME I REC'D NOTIFICATION IN WRITING VIA TEXT ABOUT RECALL
Mfg Campaign: 11395040
Recall Date: Feb 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE IDOL AT LIGHT DOVE & 29TH ST MCALLEN TEXAS VEHICLE TURNED OFF AND STALLED (RECALL ID#286936) IN HEAVY CONSTRUCTION ON INTERSECTION INCREASED THE UNSAFE CONDITION FOR MY PASSENGERS (ALL CHILDREN) THEN STARTED I DROVE ACROSS THE INTERSECTION- MID DRIVE STEER WHEEL LOCKED LIGHTS BLINKINING VEHICLE ENGINE SHUT DOWN WHILE DRIVING VEHICLE CALLED DEALERSHIP SAID TO BRING IT IN THERE WERE A LOT OF RECALLS ON ABOUT THIS OR I NEEDED AN OIL CHANGE. THAT DAY I WAS DIAGNOSED WITH SINGLES AND ENDED UP SPENDING THE NEXT 2 WEEKS AT HOME. ALL OF THESE APPEAR TO BE RECALL AND CREATED UNSAFE CONDITIONS NOT ONLY FOR MYSELF, MY CHILDREN, AND THEIR TEAMMATES (MY OTHER PASSENGERS) BUT FOR OTHER DRIVERS IN HEAVY TRAFFIC AND CHILDREN RIDING THEIR BIKES I HAD TO HONK TO CATCH THEIR ATTENTION AND PUT ON MY HAZARDS LIGHTS SO THE VEHICLES BEHIND ME WOULD NOTICE I WAS STALLED AGAIN ON DOVE AND 29TH ST THOURGHOUT ALL THIS TIME I KEPT GETTING CALLS TO PURCHASE EXTENDED WARRANTY NEVER REC'D CALL OR TEXT ABOUT RECALL UNTIL FEB. 1ST, 2021THAT WAS THE FIRST TIME I REC'D NOTIFICATION IN WRITING VIA TEXT ABOUT RECALL
Corrective Action:
WHILE IDOL AT LIGHT DOVE & 29TH ST MCALLEN TEXAS VEHICLE TURNED OFF AND STALLED (RECALL ID#286936) IN HEAVY CONSTRUCTION ON INTERSECTION INCREASED THE UNSAFE CONDITION FOR MY PASSENGERS (ALL CHILDREN) THEN STARTED I DROVE ACROSS THE INTERSECTION- MID DRIVE STEER WHEEL LOCKED LIGHTS BLINKINING VEHICLE ENGINE SHUT DOWN WHILE DRIVING VEHICLE CALLED DEALERSHIP SAID TO BRING IT IN THERE WERE A LOT OF RECALLS ON ABOUT THIS OR I NEEDED AN OIL CHANGE. THAT DAY I WAS DIAGNOSED WITH SINGLES AND ENDED UP SPENDING THE NEXT 2 WEEKS AT HOME. ALL OF THESE APPEAR TO BE RECALL AND CREATED UNSAFE CONDITIONS NOT ONLY FOR MYSELF, MY CHILDREN, AND THEIR TEAMMATES (MY OTHER PASSENGERS) BUT FOR OTHER DRIVERS IN HEAVY TRAFFIC AND CHILDREN RIDING THEIR BIKES I HAD TO HONK TO CATCH THEIR ATTENTION AND PUT ON MY HAZARDS LIGHTS SO THE VEHICLES BEHIND ME WOULD NOTICE I WAS STALLED AGAIN ON DOVE AND 29TH ST THOURGHOUT ALL THIS TIME I KEPT GETTING CALLS TO PURCHASE EXTENDED WARRANTY NEVER REC'D CALL OR TEXT ABOUT RECALL UNTIL FEB. 1ST, 2021THAT WAS THE FIRST TIME I REC'D NOTIFICATION IN WRITING VIA TEXT ABOUT RECALL
Additional Notes:
WHILE IDOL AT LIGHT DOVE & 29TH ST MCALLEN TEXAS VEHICLE TURNED OFF AND STALLED (RECALL ID#286936) IN HEAVY CONSTRUCTION ON INTERSECTION INCREASED THE UNSAFE CONDITION FOR MY PASSENGERS (ALL CHILDREN) THEN STARTED I DROVE ACROSS THE INTERSECTION- MID DRIVE STEER WHEEL LOCKED LIGHTS BLINKINING VEHICLE ENGINE SHUT DOWN WHILE DRIVING VEHICLE CALLED DEALERSHIP SAID TO BRING IT IN THERE WERE A LOT OF RECALLS ON ABOUT THIS OR I NEEDED AN OIL CHANGE. THAT DAY I WAS DIAGNOSED WITH SINGLES AND ENDED UP SPENDING THE NEXT 2 WEEKS AT HOME. ALL OF THESE APPEAR TO BE RECALL AND CREATED UNSAFE CONDITIONS NOT ONLY FOR MYSELF, MY CHILDREN, AND THEIR TEAMMATES (MY OTHER PASSENGERS) BUT FOR OTHER DRIVERS IN HEAVY TRAFFIC AND CHILDREN RIDING THEIR BIKES I HAD TO HONK TO CATCH THEIR ATTENTION AND PUT ON MY HAZARDS LIGHTS SO THE VEHICLES BEHIND ME WOULD NOTICE I WAS STALLED AGAIN ON DOVE AND 29TH ST THOURGHOUT ALL THIS TIME I KEPT GETTING CALLS TO PURCHASE EXTENDED WARRANTY NEVER REC'D CALL OR TEXT ABOUT RECALL UNTIL FEB. 1ST, 2021THAT WAS THE FIRST TIME I REC'D NOTIFICATION IN WRITING VIA TEXT ABOUT RECALL
Mfg Campaign: 11395040
Recall Date: Feb 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
JAN (2X) & 3X THE FRST WEEK IN FEB. EXPRESSED CONCERNS BECAUSE I'VE BEEN TOLD ON NUMEROUS DIFFERENT OCCASIONS THAT IT WAS GOOD TO GO& ONCE I DRIVE IT I WOULD FEEL SO CONFIDENT, BECAUSE HE ALREADY TOOK IT FOR A DRIVE. BUT I NEEDED TO BRING BACK OIL CHANGE IN ABOUT 300 MILES AND THEN THEY'LL DO ANOTHER TEST TO SEE IF THAT IS ANOTHER RECALL ISSUE. I PURCHASED A BRAND NEW VEHICLE WITH 29 MILES FROM YOUR DEALERSHIP BECAUSE I DO NOT HAVE THE TIME TO BE WORRIED ABOUT VEHICLE ISSUES ESPECIALLY SINCE MY BOTH MY DAUGHTERS ARE LEARNING TO DRIVE IN THIS VEHICLE. MY 15 YEAR OLD PREGNANT DAUGHTER DRIVES THIS VEHICLE MORE THAN I DO BECAUSE I'M AT THE OFFICE AND SHE RUNS MY ERRANDS AND I DO NOT FEEL COMFORTABLE EVEN ALLOWING THEM TO BE A PASSENGER LET ALLOW DRIVE IT TO AND FROM THEIR PRACTICES WHEN I HAVE TO WORK. WELL, I WAS REASSURED AGAIN JUST TO BRING IT IN WHEN IT NEEDS AN OIL CHANGE (300 MILES AWAY) IN MOTION RECALL ID#: 286936
Corrective Action:
JAN (2X) & 3X THE FRST WEEK IN FEB. EXPRESSED CONCERNS BECAUSE I'VE BEEN TOLD ON NUMEROUS DIFFERENT OCCASIONS THAT IT WAS GOOD TO GO& ONCE I DRIVE IT I WOULD FEEL SO CONFIDENT, BECAUSE HE ALREADY TOOK IT FOR A DRIVE. BUT I NEEDED TO BRING BACK OIL CHANGE IN ABOUT 300 MILES AND THEN THEY'LL DO ANOTHER TEST TO SEE IF THAT IS ANOTHER RECALL ISSUE. I PURCHASED A BRAND NEW VEHICLE WITH 29 MILES FROM YOUR DEALERSHIP BECAUSE I DO NOT HAVE THE TIME TO BE WORRIED ABOUT VEHICLE ISSUES ESPECIALLY SINCE MY BOTH MY DAUGHTERS ARE LEARNING TO DRIVE IN THIS VEHICLE. MY 15 YEAR OLD PREGNANT DAUGHTER DRIVES THIS VEHICLE MORE THAN I DO BECAUSE I'M AT THE OFFICE AND SHE RUNS MY ERRANDS AND I DO NOT FEEL COMFORTABLE EVEN ALLOWING THEM TO BE A PASSENGER LET ALLOW DRIVE IT TO AND FROM THEIR PRACTICES WHEN I HAVE TO WORK. WELL, I WAS REASSURED AGAIN JUST TO BRING IT IN WHEN IT NEEDS AN OIL CHANGE (300 MILES AWAY) IN MOTION RECALL ID#: 286936
Additional Notes:
JAN (2X) & 3X THE FRST WEEK IN FEB. EXPRESSED CONCERNS BECAUSE I'VE BEEN TOLD ON NUMEROUS DIFFERENT OCCASIONS THAT IT WAS GOOD TO GO& ONCE I DRIVE IT I WOULD FEEL SO CONFIDENT, BECAUSE HE ALREADY TOOK IT FOR A DRIVE. BUT I NEEDED TO BRING BACK OIL CHANGE IN ABOUT 300 MILES AND THEN THEY'LL DO ANOTHER TEST TO SEE IF THAT IS ANOTHER RECALL ISSUE. I PURCHASED A BRAND NEW VEHICLE WITH 29 MILES FROM YOUR DEALERSHIP BECAUSE I DO NOT HAVE THE TIME TO BE WORRIED ABOUT VEHICLE ISSUES ESPECIALLY SINCE MY BOTH MY DAUGHTERS ARE LEARNING TO DRIVE IN THIS VEHICLE. MY 15 YEAR OLD PREGNANT DAUGHTER DRIVES THIS VEHICLE MORE THAN I DO BECAUSE I'M AT THE OFFICE AND SHE RUNS MY ERRANDS AND I DO NOT FEEL COMFORTABLE EVEN ALLOWING THEM TO BE A PASSENGER LET ALLOW DRIVE IT TO AND FROM THEIR PRACTICES WHEN I HAVE TO WORK. WELL, I WAS REASSURED AGAIN JUST TO BRING IT IN WHEN IT NEEDS AN OIL CHANGE (300 MILES AWAY) IN MOTION RECALL ID#: 286936
Mfg Campaign: 11395044
Recall Date: Feb 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
JAN (2X) & 3X THE FRST WEEK IN FEB. EXPRESSED CONCERNS BECAUSE I'VE BEEN TOLD ON NUMEROUS DIFFERENT OCCASIONS THAT IT WAS GOOD TO GO& ONCE I DRIVE IT I WOULD FEEL SO CONFIDENT, BECAUSE HE ALREADY TOOK IT FOR A DRIVE. BUT I NEEDED TO BRING BACK OIL CHANGE IN ABOUT 300 MILES AND THEN THEY'LL DO ANOTHER TEST TO SEE IF THAT IS ANOTHER RECALL ISSUE. I PURCHASED A BRAND NEW VEHICLE WITH 29 MILES FROM YOUR DEALERSHIP BECAUSE I DO NOT HAVE THE TIME TO BE WORRIED ABOUT VEHICLE ISSUES ESPECIALLY SINCE MY BOTH MY DAUGHTERS ARE LEARNING TO DRIVE IN THIS VEHICLE. MY 15 YEAR OLD PREGNANT DAUGHTER DRIVES THIS VEHICLE MORE THAN I DO BECAUSE I'M AT THE OFFICE AND SHE RUNS MY ERRANDS AND I DO NOT FEEL COMFORTABLE EVEN ALLOWING THEM TO BE A PASSENGER LET ALLOW DRIVE IT TO AND FROM THEIR PRACTICES WHEN I HAVE TO WORK. WELL, I WAS REASSURED AGAIN JUST TO BRING IT IN WHEN IT NEEDS AN OIL CHANGE (300 MILES AWAY) IN MOTION RECALL ID#: 286936
Corrective Action:
JAN (2X) & 3X THE FRST WEEK IN FEB. EXPRESSED CONCERNS BECAUSE I'VE BEEN TOLD ON NUMEROUS DIFFERENT OCCASIONS THAT IT WAS GOOD TO GO& ONCE I DRIVE IT I WOULD FEEL SO CONFIDENT, BECAUSE HE ALREADY TOOK IT FOR A DRIVE. BUT I NEEDED TO BRING BACK OIL CHANGE IN ABOUT 300 MILES AND THEN THEY'LL DO ANOTHER TEST TO SEE IF THAT IS ANOTHER RECALL ISSUE. I PURCHASED A BRAND NEW VEHICLE WITH 29 MILES FROM YOUR DEALERSHIP BECAUSE I DO NOT HAVE THE TIME TO BE WORRIED ABOUT VEHICLE ISSUES ESPECIALLY SINCE MY BOTH MY DAUGHTERS ARE LEARNING TO DRIVE IN THIS VEHICLE. MY 15 YEAR OLD PREGNANT DAUGHTER DRIVES THIS VEHICLE MORE THAN I DO BECAUSE I'M AT THE OFFICE AND SHE RUNS MY ERRANDS AND I DO NOT FEEL COMFORTABLE EVEN ALLOWING THEM TO BE A PASSENGER LET ALLOW DRIVE IT TO AND FROM THEIR PRACTICES WHEN I HAVE TO WORK. WELL, I WAS REASSURED AGAIN JUST TO BRING IT IN WHEN IT NEEDS AN OIL CHANGE (300 MILES AWAY) IN MOTION RECALL ID#: 286936
Additional Notes:
JAN (2X) & 3X THE FRST WEEK IN FEB. EXPRESSED CONCERNS BECAUSE I'VE BEEN TOLD ON NUMEROUS DIFFERENT OCCASIONS THAT IT WAS GOOD TO GO& ONCE I DRIVE IT I WOULD FEEL SO CONFIDENT, BECAUSE HE ALREADY TOOK IT FOR A DRIVE. BUT I NEEDED TO BRING BACK OIL CHANGE IN ABOUT 300 MILES AND THEN THEY'LL DO ANOTHER TEST TO SEE IF THAT IS ANOTHER RECALL ISSUE. I PURCHASED A BRAND NEW VEHICLE WITH 29 MILES FROM YOUR DEALERSHIP BECAUSE I DO NOT HAVE THE TIME TO BE WORRIED ABOUT VEHICLE ISSUES ESPECIALLY SINCE MY BOTH MY DAUGHTERS ARE LEARNING TO DRIVE IN THIS VEHICLE. MY 15 YEAR OLD PREGNANT DAUGHTER DRIVES THIS VEHICLE MORE THAN I DO BECAUSE I'M AT THE OFFICE AND SHE RUNS MY ERRANDS AND I DO NOT FEEL COMFORTABLE EVEN ALLOWING THEM TO BE A PASSENGER LET ALLOW DRIVE IT TO AND FROM THEIR PRACTICES WHEN I HAVE TO WORK. WELL, I WAS REASSURED AGAIN JUST TO BRING IT IN WHEN IT NEEDS AN OIL CHANGE (300 MILES AWAY) IN MOTION RECALL ID#: 286936
Mfg Campaign: 11395044
Recall Date: Feb 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AFTER LEAVING MY VEHICLE AT THE DEALERSHIP OVER NIGHT AND BEING TOLD I JUST NEED TO MAKE SURE I COME BACK IN 300 MILES TO RUN ANOTHER TEST SO THEY CAN CHECK THE LEVELS OF THE OIL , I EXPRESSED MY CONCERNS WITH THE SERVICE ADVISOR ABOUT FEARING FOR THE SAFETY OF MYSELF, MY AGING MOTHER, CHILDREN, UNBORN GRANDCHILD, AND HER FATHER ; SERVICE ADVISOR ASSURED ME ONCE I DROVE VEHICLE MY FEARS WILL ALL BE AT EASE BECAUSE IT WAS ALREADY TEST DRIVEN AND WAS "GOOD TO GO SAFELY" I RECLUCTANTLY AGREED AND WHEN GOT IN MY CAR IT DID NOT START AND ON THE 3RD TIME IT STRUGGLED TO GET ON AND SOUNDED LOUDER THAN I HAVE EVER HEARD IT -I WENT BACK INTO THE SERVICE DEPT AND REFUSED TO TAKE IT LIKE THAT
Corrective Action:
AFTER LEAVING MY VEHICLE AT THE DEALERSHIP OVER NIGHT AND BEING TOLD I JUST NEED TO MAKE SURE I COME BACK IN 300 MILES TO RUN ANOTHER TEST SO THEY CAN CHECK THE LEVELS OF THE OIL , I EXPRESSED MY CONCERNS WITH THE SERVICE ADVISOR ABOUT FEARING FOR THE SAFETY OF MYSELF, MY AGING MOTHER, CHILDREN, UNBORN GRANDCHILD, AND HER FATHER ; SERVICE ADVISOR ASSURED ME ONCE I DROVE VEHICLE MY FEARS WILL ALL BE AT EASE BECAUSE IT WAS ALREADY TEST DRIVEN AND WAS "GOOD TO GO SAFELY" I RECLUCTANTLY AGREED AND WHEN GOT IN MY CAR IT DID NOT START AND ON THE 3RD TIME IT STRUGGLED TO GET ON AND SOUNDED LOUDER THAN I HAVE EVER HEARD IT -I WENT BACK INTO THE SERVICE DEPT AND REFUSED TO TAKE IT LIKE THAT
Additional Notes:
AFTER LEAVING MY VEHICLE AT THE DEALERSHIP OVER NIGHT AND BEING TOLD I JUST NEED TO MAKE SURE I COME BACK IN 300 MILES TO RUN ANOTHER TEST SO THEY CAN CHECK THE LEVELS OF THE OIL , I EXPRESSED MY CONCERNS WITH THE SERVICE ADVISOR ABOUT FEARING FOR THE SAFETY OF MYSELF, MY AGING MOTHER, CHILDREN, UNBORN GRANDCHILD, AND HER FATHER ; SERVICE ADVISOR ASSURED ME ONCE I DROVE VEHICLE MY FEARS WILL ALL BE AT EASE BECAUSE IT WAS ALREADY TEST DRIVEN AND WAS "GOOD TO GO SAFELY" I RECLUCTANTLY AGREED AND WHEN GOT IN MY CAR IT DID NOT START AND ON THE 3RD TIME IT STRUGGLED TO GET ON AND SOUNDED LOUDER THAN I HAVE EVER HEARD IT -I WENT BACK INTO THE SERVICE DEPT AND REFUSED TO TAKE IT LIKE THAT
Mfg Campaign: 11395045
Recall Date: Feb 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER LEAVING MY VEHICLE AT THE DEALERSHIP OVER NIGHT AND BEING TOLD I JUST NEED TO MAKE SURE I COME BACK IN 300 MILES TO RUN ANOTHER TEST SO THEY CAN CHECK THE LEVELS OF THE OIL , I EXPRESSED MY CONCERNS WITH THE SERVICE ADVISOR ABOUT FEARING FOR THE SAFETY OF MYSELF, MY AGING MOTHER, CHILDREN, UNBORN GRANDCHILD, AND HER FATHER ; SERVICE ADVISOR ASSURED ME ONCE I DROVE VEHICLE MY FEARS WILL ALL BE AT EASE BECAUSE IT WAS ALREADY TEST DRIVEN AND WAS "GOOD TO GO SAFELY" I RECLUCTANTLY AGREED AND WHEN GOT IN MY CAR IT DID NOT START AND ON THE 3RD TIME IT STRUGGLED TO GET ON AND SOUNDED LOUDER THAN I HAVE EVER HEARD IT -I WENT BACK INTO THE SERVICE DEPT AND REFUSED TO TAKE IT LIKE THAT
Corrective Action:
AFTER LEAVING MY VEHICLE AT THE DEALERSHIP OVER NIGHT AND BEING TOLD I JUST NEED TO MAKE SURE I COME BACK IN 300 MILES TO RUN ANOTHER TEST SO THEY CAN CHECK THE LEVELS OF THE OIL , I EXPRESSED MY CONCERNS WITH THE SERVICE ADVISOR ABOUT FEARING FOR THE SAFETY OF MYSELF, MY AGING MOTHER, CHILDREN, UNBORN GRANDCHILD, AND HER FATHER ; SERVICE ADVISOR ASSURED ME ONCE I DROVE VEHICLE MY FEARS WILL ALL BE AT EASE BECAUSE IT WAS ALREADY TEST DRIVEN AND WAS "GOOD TO GO SAFELY" I RECLUCTANTLY AGREED AND WHEN GOT IN MY CAR IT DID NOT START AND ON THE 3RD TIME IT STRUGGLED TO GET ON AND SOUNDED LOUDER THAN I HAVE EVER HEARD IT -I WENT BACK INTO THE SERVICE DEPT AND REFUSED TO TAKE IT LIKE THAT
Additional Notes:
AFTER LEAVING MY VEHICLE AT THE DEALERSHIP OVER NIGHT AND BEING TOLD I JUST NEED TO MAKE SURE I COME BACK IN 300 MILES TO RUN ANOTHER TEST SO THEY CAN CHECK THE LEVELS OF THE OIL , I EXPRESSED MY CONCERNS WITH THE SERVICE ADVISOR ABOUT FEARING FOR THE SAFETY OF MYSELF, MY AGING MOTHER, CHILDREN, UNBORN GRANDCHILD, AND HER FATHER ; SERVICE ADVISOR ASSURED ME ONCE I DROVE VEHICLE MY FEARS WILL ALL BE AT EASE BECAUSE IT WAS ALREADY TEST DRIVEN AND WAS "GOOD TO GO SAFELY" I RECLUCTANTLY AGREED AND WHEN GOT IN MY CAR IT DID NOT START AND ON THE 3RD TIME IT STRUGGLED TO GET ON AND SOUNDED LOUDER THAN I HAVE EVER HEARD IT -I WENT BACK INTO THE SERVICE DEPT AND REFUSED TO TAKE IT LIKE THAT
Mfg Campaign: 11395045
Recall Date: Feb 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY 2019 JEEP CHEROKEE SHUTDOWN WHILE DRIVING, ON A CITY STREET,CAUSING ME GREAT PANIC, WHICH COULD HAVE BEEN A SERIOUS ACCIDENT, I WASN'T ABLE TO GET OFF THE ROAD. TOOK 3 TRYS TO GET IT STARTED AGIN.I CALLED DEALER, TOOK IT RIGHT OVER, MECHANIC SAID OIL WASN'T TOUGHING DIP STICK. NO WARNING LIGHTS OF ANY KIND CAME ON, TO LET ME KNOW THERE WAS A PROBLEM, THIS IS A MAJOR SAFETY ISSUE!, AND NEEDS TO BE FIXED!
Corrective Action:
MY 2019 JEEP CHEROKEE SHUTDOWN WHILE DRIVING, ON A CITY STREET,CAUSING ME GREAT PANIC, WHICH COULD HAVE BEEN A SERIOUS ACCIDENT, I WASN'T ABLE TO GET OFF THE ROAD. TOOK 3 TRYS TO GET IT STARTED AGIN.I CALLED DEALER, TOOK IT RIGHT OVER, MECHANIC SAID OIL WASN'T TOUGHING DIP STICK. NO WARNING LIGHTS OF ANY KIND CAME ON, TO LET ME KNOW THERE WAS A PROBLEM, THIS IS A MAJOR SAFETY ISSUE!, AND NEEDS TO BE FIXED!
Additional Notes:
MY 2019 JEEP CHEROKEE SHUTDOWN WHILE DRIVING, ON A CITY STREET,CAUSING ME GREAT PANIC, WHICH COULD HAVE BEEN A SERIOUS ACCIDENT, I WASN'T ABLE TO GET OFF THE ROAD. TOOK 3 TRYS TO GET IT STARTED AGIN.I CALLED DEALER, TOOK IT RIGHT OVER, MECHANIC SAID OIL WASN'T TOUGHING DIP STICK. NO WARNING LIGHTS OF ANY KIND CAME ON, TO LET ME KNOW THERE WAS A PROBLEM, THIS IS A MAJOR SAFETY ISSUE!, AND NEEDS TO BE FIXED!
Mfg Campaign: 11394603
Recall Date: Feb 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHT SEALS LEAK ( CODENSATION BUILD UP) CORRODING ELECTRICAL WIRES MAKING LTS WORK INTERMITTENLY. THIS IS AN PERPETUAL PROBLEM AS IT WAS A PROBLEM ON MY PAST JEEP. I NOTICED 2021 JEEPS ON LOTS (BRAND NEW) MANY HAD CONDENSATION INSIDE OF HEADLIGHTS. STATIONARY
Corrective Action:
HEADLIGHT SEALS LEAK ( CODENSATION BUILD UP) CORRODING ELECTRICAL WIRES MAKING LTS WORK INTERMITTENLY. THIS IS AN PERPETUAL PROBLEM AS IT WAS A PROBLEM ON MY PAST JEEP. I NOTICED 2021 JEEPS ON LOTS (BRAND NEW) MANY HAD CONDENSATION INSIDE OF HEADLIGHTS. STATIONARY
Additional Notes:
HEADLIGHT SEALS LEAK ( CODENSATION BUILD UP) CORRODING ELECTRICAL WIRES MAKING LTS WORK INTERMITTENLY. THIS IS AN PERPETUAL PROBLEM AS IT WAS A PROBLEM ON MY PAST JEEP. I NOTICED 2021 JEEPS ON LOTS (BRAND NEW) MANY HAD CONDENSATION INSIDE OF HEADLIGHTS. STATIONARY
Mfg Campaign: 11394755
Recall Date: Feb 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE WAS IN MOTION ON THE INTERSTATE, 5 DAYS AFTER BEING BROUGHT IN FOR INSPECTION, AND THE ENGINE COMPLETELY DIED. 2.4L ENGINE FOR THIS MODEL MUST BE RECALLED!
Corrective Action:
THE VEHICLE WAS IN MOTION ON THE INTERSTATE, 5 DAYS AFTER BEING BROUGHT IN FOR INSPECTION, AND THE ENGINE COMPLETELY DIED. 2.4L ENGINE FOR THIS MODEL MUST BE RECALLED!
Additional Notes:
THE VEHICLE WAS IN MOTION ON THE INTERSTATE, 5 DAYS AFTER BEING BROUGHT IN FOR INSPECTION, AND THE ENGINE COMPLETELY DIED. 2.4L ENGINE FOR THIS MODEL MUST BE RECALLED!
Mfg Campaign: 11394305
Recall Date: Feb 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2019 JEEP CHEROKEE IS DOING EVERYTHING THAT THE POWER TRAIN RECALL WAS LISTED FOR IN 2018 BUT THIS VIN WAS NOT COVERED UNDER THE RECALL. MY VEHICLE HAS BROKE DOWN MULTIPLE TIMES WITHOUT WARNING AND I HAVE EVEN BOUGHT A NEW BATTERY JUST TO FIND OUT THAT WAS NOT THE PROBLEM. THE MOST RECENT TIME IT BROKE DOWN IT WAS STATIONARY, ALL WARNING LIGHTS CAME ON ACROSS THE INSTRUMENT PANEL. THE WARNING LIGHTS HAVE FLASHED LIKE THAT BEFORE WHILE IN MOTION ON HIGHWAY AND CITY.
Corrective Action:
2019 JEEP CHEROKEE IS DOING EVERYTHING THAT THE POWER TRAIN RECALL WAS LISTED FOR IN 2018 BUT THIS VIN WAS NOT COVERED UNDER THE RECALL. MY VEHICLE HAS BROKE DOWN MULTIPLE TIMES WITHOUT WARNING AND I HAVE EVEN BOUGHT A NEW BATTERY JUST TO FIND OUT THAT WAS NOT THE PROBLEM. THE MOST RECENT TIME IT BROKE DOWN IT WAS STATIONARY, ALL WARNING LIGHTS CAME ON ACROSS THE INSTRUMENT PANEL. THE WARNING LIGHTS HAVE FLASHED LIKE THAT BEFORE WHILE IN MOTION ON HIGHWAY AND CITY.
Additional Notes:
2019 JEEP CHEROKEE IS DOING EVERYTHING THAT THE POWER TRAIN RECALL WAS LISTED FOR IN 2018 BUT THIS VIN WAS NOT COVERED UNDER THE RECALL. MY VEHICLE HAS BROKE DOWN MULTIPLE TIMES WITHOUT WARNING AND I HAVE EVEN BOUGHT A NEW BATTERY JUST TO FIND OUT THAT WAS NOT THE PROBLEM. THE MOST RECENT TIME IT BROKE DOWN IT WAS STATIONARY, ALL WARNING LIGHTS CAME ON ACROSS THE INSTRUMENT PANEL. THE WARNING LIGHTS HAVE FLASHED LIKE THAT BEFORE WHILE IN MOTION ON HIGHWAY AND CITY.
Mfg Campaign: 11390816
Recall Date: Jan 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. OCCASIONALLY, THE VEHICLE WAS RESTARTED AND RESUMED NORMAL FUNCTION. THE CONTACT STATED THAT THE AT ONE POINT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED APPROXIMATELY 4-5 TIMES. THE CONTACT TOOK THE VEHICLE TO TURNERSVILLE JEEP CHRYSLER DODGE RAM (3100 NJ-42, TURNERSVILLE, NJ 08081, (856)316-7958) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. OCCASIONALLY, THE VEHICLE WAS RESTARTED AND RESUMED NORMAL FUNCTION. THE CONTACT STATED THAT THE AT ONE POINT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED APPROXIMATELY 4-5 TIMES. THE CONTACT TOOK THE VEHICLE TO TURNERSVILLE JEEP CHRYSLER DODGE RAM (3100 NJ-42, TURNERSVILLE, NJ 08081, (856)316-7958) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. OCCASIONALLY, THE VEHICLE WAS RESTARTED AND RESUMED NORMAL FUNCTION. THE CONTACT STATED THAT THE AT ONE POINT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED APPROXIMATELY 4-5 TIMES. THE CONTACT TOOK THE VEHICLE TO TURNERSVILLE JEEP CHRYSLER DODGE RAM (3100 NJ-42, TURNERSVILLE, NJ 08081, (856)316-7958) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Mfg Campaign: 11390010
Recall Date: Jan 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SLOWING TO A STOP LIGHT AND VEHICLE STALLED OUT LOSING ALL POWER. THE VEHICLE HAS ALREADY HAD THE RECALLS ASSOCIATED COMPLETED AND HAD A RECENT OILS CHANGE. THE DAY AFTER THE RECALLS, THE CAR STALLED AGAIN BEFORE COMING TO A FULL STOP. TWICE IT WAS ON A HIGHWAY, ONCE IN A DRIVEWAY, ONCE IN AN INTERSECTION COMING OFF A BRIDGE. TWICE IN MOTION OTHERS WERE AT A STOP. I LOST COUNT AND THE ISSUE IS INCONSISTENT. MOST RECENT 1/24/21
Corrective Action:
SLOWING TO A STOP LIGHT AND VEHICLE STALLED OUT LOSING ALL POWER. THE VEHICLE HAS ALREADY HAD THE RECALLS ASSOCIATED COMPLETED AND HAD A RECENT OILS CHANGE. THE DAY AFTER THE RECALLS, THE CAR STALLED AGAIN BEFORE COMING TO A FULL STOP. TWICE IT WAS ON A HIGHWAY, ONCE IN A DRIVEWAY, ONCE IN AN INTERSECTION COMING OFF A BRIDGE. TWICE IN MOTION OTHERS WERE AT A STOP. I LOST COUNT AND THE ISSUE IS INCONSISTENT. MOST RECENT 1/24/21
Additional Notes:
SLOWING TO A STOP LIGHT AND VEHICLE STALLED OUT LOSING ALL POWER. THE VEHICLE HAS ALREADY HAD THE RECALLS ASSOCIATED COMPLETED AND HAD A RECENT OILS CHANGE. THE DAY AFTER THE RECALLS, THE CAR STALLED AGAIN BEFORE COMING TO A FULL STOP. TWICE IT WAS ON A HIGHWAY, ONCE IN A DRIVEWAY, ONCE IN AN INTERSECTION COMING OFF A BRIDGE. TWICE IN MOTION OTHERS WERE AT A STOP. I LOST COUNT AND THE ISSUE IS INCONSISTENT. MOST RECENT 1/24/21
Mfg Campaign: 11389654
Recall Date: Jan 24, 2021
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