Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V99
Recall Date: Aug 29, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V63
Recall Date: Jun 13, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V31
Recall Date: Mar 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UC4
Recall Date: Dec 20, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA9
Recall Date: Oct 19, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U52
Recall Date: May 25, 2018
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 10 MPH at night, the headlights turned off momentarily. Additionally, the contact stated that while starting the vehicle, the instrument panel and the infotainment system screen display turned on after 15 seconds. The contact also stated that the instrument panel and the infotainment system screen display were turning off intermittently while driving. The contact stated that the forward collision system chime failed to engage while there was another vehicle in the rear proximity of the vehicle; however, the forward collision avoidance system chime engaged while driving by another vehicle. Additionally, the contact stated while driving from a complete stop, the vehicle made an abnormal clunking sound while shifting into 2nd gear. The vehicle was taken to the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 10 MPH at night, the headlights turned off momentarily. Additionally, the contact stated that while starting the vehicle, the instrument panel and the infotainment system screen display turned on after 15 seconds. The contact also stated that the instrument panel and the infotainment system screen display were turning off intermittently while driving. The contact stated that the forward collision system chime failed to engage while there was another vehicle in the rear proximity of the vehicle; however, the forward collision avoidance system chime engaged while driving by another vehicle. Additionally, the contact stated while driving from a complete stop, the vehicle made an abnormal clunking sound while shifting into 2nd gear. The vehicle was taken to the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 10 MPH at night, the headlights turned off momentarily. Additionally, the contact stated that while starting the vehicle, the instrument panel and the infotainment system screen display turned on after 15 seconds. The contact also stated that the instrument panel and the infotainment system screen display were turning off intermittently while driving. The contact stated that the forward collision system chime failed to engage while there was another vehicle in the rear proximity of the vehicle; however, the forward collision avoidance system chime engaged while driving by another vehicle. Additionally, the contact stated while driving from a complete stop, the vehicle made an abnormal clunking sound while shifting into 2nd gear. The vehicle was taken to the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.
Mfg Campaign: 11619844
Recall Date: Oct 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 10 MPH at night, the headlights turned off momentarily. Additionally, the contact stated that while starting the vehicle, the instrument panel and the infotainment system screen display turned on after 15 seconds. The contact also stated that the instrument panel and the infotainment system screen display were turning off intermittently while driving. The contact stated that the forward collision system chime failed to engage while there was another vehicle in the rear proximity of the vehicle; however, the forward collision avoidance system chime engaged while driving by another vehicle. Additionally, the contact stated while driving from a complete stop, the vehicle made an abnormal clunking sound while shifting into 2nd gear. The vehicle was taken to the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 10 MPH at night, the headlights turned off momentarily. Additionally, the contact stated that while starting the vehicle, the instrument panel and the infotainment system screen display turned on after 15 seconds. The contact also stated that the instrument panel and the infotainment system screen display were turning off intermittently while driving. The contact stated that the forward collision system chime failed to engage while there was another vehicle in the rear proximity of the vehicle; however, the forward collision avoidance system chime engaged while driving by another vehicle. Additionally, the contact stated while driving from a complete stop, the vehicle made an abnormal clunking sound while shifting into 2nd gear. The vehicle was taken to the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 10 MPH at night, the headlights turned off momentarily. Additionally, the contact stated that while starting the vehicle, the instrument panel and the infotainment system screen display turned on after 15 seconds. The contact also stated that the instrument panel and the infotainment system screen display were turning off intermittently while driving. The contact stated that the forward collision system chime failed to engage while there was another vehicle in the rear proximity of the vehicle; however, the forward collision avoidance system chime engaged while driving by another vehicle. Additionally, the contact stated while driving from a complete stop, the vehicle made an abnormal clunking sound while shifting into 2nd gear. The vehicle was taken to the dealer several times, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 350.
Mfg Campaign: 11619844
Recall Date: Oct 15, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU first stopped allowing the vehicle to shift into 4 wheel drive, now it is showing a warning (while driving) on the instrument cluster that says "4WD Neutral Warning Vehicle May Move Even in Park". This notice pops up when driving or cruising at highway speed. Automatic transmission, no shift attempted at time warning appears.
Corrective Action:
PTU first stopped allowing the vehicle to shift into 4 wheel drive, now it is showing a warning (while driving) on the instrument cluster that says "4WD Neutral Warning Vehicle May Move Even in Park". This notice pops up when driving or cruising at highway speed. Automatic transmission, no shift attempted at time warning appears.
Additional Notes:
PTU first stopped allowing the vehicle to shift into 4 wheel drive, now it is showing a warning (while driving) on the instrument cluster that says "4WD Neutral Warning Vehicle May Move Even in Park". This notice pops up when driving or cruising at highway speed. Automatic transmission, no shift attempted at time warning appears.
Mfg Campaign: 11619755
Recall Date: Oct 14, 2024
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the inside of the front driver’s side door filled up with water while it was raining. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the cause of the failure was identifiable, but the result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,200.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the inside of the front driver’s side door filled up with water while it was raining. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the cause of the failure was identifiable, but the result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,200.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the inside of the front driver’s side door filled up with water while it was raining. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the cause of the failure was identifiable, but the result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,200.
Mfg Campaign: 11618929
Recall Date: Oct 9, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
4wd indicator light is on - PTU MOTOR OR SYSTEM BLOCKED, FOLLOWED TROUBLESHOOTING PER WSM, TRACED TO FAULTY ELECTRONICS IN POWER TAKE OFF UNIT, NEED TO REPLACE
Corrective Action:
4wd indicator light is on - PTU MOTOR OR SYSTEM BLOCKED, FOLLOWED TROUBLESHOOTING PER WSM, TRACED TO FAULTY ELECTRONICS IN POWER TAKE OFF UNIT, NEED TO REPLACE
Additional Notes:
4wd indicator light is on - PTU MOTOR OR SYSTEM BLOCKED, FOLLOWED TROUBLESHOOTING PER WSM, TRACED TO FAULTY ELECTRONICS IN POWER TAKE OFF UNIT, NEED TO REPLACE
Mfg Campaign: 11618486
Recall Date: Oct 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
4wd indicator light is on - PTU MOTOR OR SYSTEM BLOCKED, FOLLOWED TROUBLESHOOTING PER WSM, TRACED TO FAULTY ELECTRONICS IN POWER TAKE OFF UNIT, NEED TO REPLACE
Corrective Action:
4wd indicator light is on - PTU MOTOR OR SYSTEM BLOCKED, FOLLOWED TROUBLESHOOTING PER WSM, TRACED TO FAULTY ELECTRONICS IN POWER TAKE OFF UNIT, NEED TO REPLACE
Additional Notes:
4wd indicator light is on - PTU MOTOR OR SYSTEM BLOCKED, FOLLOWED TROUBLESHOOTING PER WSM, TRACED TO FAULTY ELECTRONICS IN POWER TAKE OFF UNIT, NEED TO REPLACE
Mfg Campaign: 11618486
Recall Date: Oct 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's granddaughter owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH, the PTU warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the PTU sensor unit needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 60,000.
Corrective Action:
The contact's granddaughter owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH, the PTU warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the PTU sensor unit needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 60,000.
Additional Notes:
The contact's granddaughter owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH, the PTU warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the PTU sensor unit needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 60,000.
Mfg Campaign: 11617841
Recall Date: Oct 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
Took car to Dealership due to air bag warning light illuminating on car but no collision. Dealer stated the car onboard module which controls the air bag deployment system was defective and possible would not have worked in an accident.
Corrective Action:
Took car to Dealership due to air bag warning light illuminating on car but no collision. Dealer stated the car onboard module which controls the air bag deployment system was defective and possible would not have worked in an accident.
Additional Notes:
Took car to Dealership due to air bag warning light illuminating on car but no collision. Dealer stated the car onboard module which controls the air bag deployment system was defective and possible would not have worked in an accident.
Mfg Campaign: 11617405
Recall Date: Oct 1, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I've been advised that the cover over the rear differential is cracked and that the entire differential needs to be replaced. It seems illogical that the cover protecting a rear differential on a Jeep vehicle would be of a material that would crack when the vehicle has not been driven under extreme conditions. Both drivers have been and are currently [XXX] and have not had any citations. My residence is on a dirt road and some of my travel is on dirt roads however the appropriate care is taken. The vehicle is a 2019 with approximately 32,000 miles which indicates that the yearly mileage is low. I would appreciate consideration that the material used for the cover is faulty and that I should not be subject to the expense of replacing it and the rear differential. Fortunately it is not providing problems at this time and I have contacted the dealer to get it repaired/replaced. BUT I truly feel that this is faulty equipment on a JEEP. I look forward to hearing from you at your earliest convenience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I've been advised that the cover over the rear differential is cracked and that the entire differential needs to be replaced. It seems illogical that the cover protecting a rear differential on a Jeep vehicle would be of a material that would crack when the vehicle has not been driven under extreme conditions. Both drivers have been and are currently [XXX] and have not had any citations. My residence is on a dirt road and some of my travel is on dirt roads however the appropriate care is taken. The vehicle is a 2019 with approximately 32,000 miles which indicates that the yearly mileage is low. I would appreciate consideration that the material used for the cover is faulty and that I should not be subject to the expense of replacing it and the rear differential. Fortunately it is not providing problems at this time and I have contacted the dealer to get it repaired/replaced. BUT I truly feel that this is faulty equipment on a JEEP. I look forward to hearing from you at your earliest convenience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I've been advised that the cover over the rear differential is cracked and that the entire differential needs to be replaced. It seems illogical that the cover protecting a rear differential on a Jeep vehicle would be of a material that would crack when the vehicle has not been driven under extreme conditions. Both drivers have been and are currently [XXX] and have not had any citations. My residence is on a dirt road and some of my travel is on dirt roads however the appropriate care is taken. The vehicle is a 2019 with approximately 32,000 miles which indicates that the yearly mileage is low. I would appreciate consideration that the material used for the cover is faulty and that I should not be subject to the expense of replacing it and the rear differential. Fortunately it is not providing problems at this time and I have contacted the dealer to get it repaired/replaced. BUT I truly feel that this is faulty equipment on a JEEP. I look forward to hearing from you at your earliest convenience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11617235
Recall Date: Sep 30, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the brakes were erroneously activated, causing the vehicle to stop abruptly in the middle of the road. During the failure, the messages "Service Emergency Brake" and "Service Throttle Body" were displayed. The vehicle was taken to the local mechanic who diagnosed that the ABS control module and throttle body module were faulty and needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the brakes were erroneously activated, causing the vehicle to stop abruptly in the middle of the road. During the failure, the messages "Service Emergency Brake" and "Service Throttle Body" were displayed. The vehicle was taken to the local mechanic who diagnosed that the ABS control module and throttle body module were faulty and needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the brakes were erroneously activated, causing the vehicle to stop abruptly in the middle of the road. During the failure, the messages "Service Emergency Brake" and "Service Throttle Body" were displayed. The vehicle was taken to the local mechanic who diagnosed that the ABS control module and throttle body module were faulty and needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 100,000.
Mfg Campaign: 11615938
Recall Date: Sep 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
Potential Consequences:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the brakes were erroneously activated, causing the vehicle to stop abruptly in the middle of the road. During the failure, the messages "Service Emergency Brake" and "Service Throttle Body" were displayed. The vehicle was taken to the local mechanic who diagnosed that the ABS control module and throttle body module were faulty and needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the brakes were erroneously activated, causing the vehicle to stop abruptly in the middle of the road. During the failure, the messages "Service Emergency Brake" and "Service Throttle Body" were displayed. The vehicle was taken to the local mechanic who diagnosed that the ABS control module and throttle body module were faulty and needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 50 MPH, the brakes were erroneously activated, causing the vehicle to stop abruptly in the middle of the road. During the failure, the messages "Service Emergency Brake" and "Service Throttle Body" were displayed. The vehicle was taken to the local mechanic who diagnosed that the ABS control module and throttle body module were faulty and needed to be replaced. The vehicle was not repaired. The local dealer was contacted, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 100,000.
Mfg Campaign: 11615938
Recall Date: Sep 23, 2024
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Parking brake keeps engaging on its own and become stuck very hard to disengage What started out as an occasional problem now happens every time I move my car from park to reverse or drive.
Corrective Action:
Parking brake keeps engaging on its own and become stuck very hard to disengage What started out as an occasional problem now happens every time I move my car from park to reverse or drive.
Additional Notes:
Parking brake keeps engaging on its own and become stuck very hard to disengage What started out as an occasional problem now happens every time I move my car from park to reverse or drive.
Mfg Campaign: 11615321
Recall Date: Sep 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I could not get out of the driver's side of the car. I was the driver and tried to leave the vehicle, it would not let me. Something wrong with the door handle. Window does work on driver's side; but not the handle to open car door to exit. If I or anyone else in my situation was in an accident, I would not be able to get out on my own without emergency personnel help. Only day to take it to original dealership is next Tues. [XXX]. [XXX]and had to climb over the middle console to exit front passenger door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I could not get out of the driver's side of the car. I was the driver and tried to leave the vehicle, it would not let me. Something wrong with the door handle. Window does work on driver's side; but not the handle to open car door to exit. If I or anyone else in my situation was in an accident, I would not be able to get out on my own without emergency personnel help. Only day to take it to original dealership is next Tues. [XXX]. [XXX]and had to climb over the middle console to exit front passenger door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I could not get out of the driver's side of the car. I was the driver and tried to leave the vehicle, it would not let me. Something wrong with the door handle. Window does work on driver's side; but not the handle to open car door to exit. If I or anyone else in my situation was in an accident, I would not be able to get out on my own without emergency personnel help. Only day to take it to original dealership is next Tues. [XXX]. [XXX]and had to climb over the middle console to exit front passenger door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11615438
Recall Date: Sep 19, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylindar number 4 was damaged by spark plug breaking. Causing loss of power and loss of use of vehcile. Book says to replace at 100000 miles it was at 81000 Loss of power going through mountain passes a short distance in front of other vechiles they were able to go around. YEs confirmed by two auto techs both say its a known issue with this vechile Third Party Warrenty company confirmed issues denied claim as they cover the engine but not the part that broke the engine Lights came on as it happened.
Corrective Action:
Cylindar number 4 was damaged by spark plug breaking. Causing loss of power and loss of use of vehcile. Book says to replace at 100000 miles it was at 81000 Loss of power going through mountain passes a short distance in front of other vechiles they were able to go around. YEs confirmed by two auto techs both say its a known issue with this vechile Third Party Warrenty company confirmed issues denied claim as they cover the engine but not the part that broke the engine Lights came on as it happened.
Additional Notes:
Cylindar number 4 was damaged by spark plug breaking. Causing loss of power and loss of use of vehcile. Book says to replace at 100000 miles it was at 81000 Loss of power going through mountain passes a short distance in front of other vechiles they were able to go around. YEs confirmed by two auto techs both say its a known issue with this vechile Third Party Warrenty company confirmed issues denied claim as they cover the engine but not the part that broke the engine Lights came on as it happened.
Mfg Campaign: 11614948
Recall Date: Sep 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
4wd service light on, faulty power transfer unit. Known issue in Jeep Cherokees, many 2016-2017 vehicles were recalled for the same exact issue
Corrective Action:
4wd service light on, faulty power transfer unit. Known issue in Jeep Cherokees, many 2016-2017 vehicles were recalled for the same exact issue
Additional Notes:
4wd service light on, faulty power transfer unit. Known issue in Jeep Cherokees, many 2016-2017 vehicles were recalled for the same exact issue
Mfg Campaign: 11614950
Recall Date: Sep 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
4wd service light on, faulty power transfer unit. Known issue in Jeep Cherokees, many 2016-2017 vehicles were recalled for the same exact issue
Corrective Action:
4wd service light on, faulty power transfer unit. Known issue in Jeep Cherokees, many 2016-2017 vehicles were recalled for the same exact issue
Additional Notes:
4wd service light on, faulty power transfer unit. Known issue in Jeep Cherokees, many 2016-2017 vehicles were recalled for the same exact issue
Mfg Campaign: 11614950
Recall Date: Sep 16, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11613782
Recall Date: Sep 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11613782
Recall Date: Sep 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11613782
Recall Date: Sep 10, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
The contact's grandson owns a 2019 Jeep Cherokee. The contact stated that the passenger’s side front seat belt failed to lock as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000. The VIN was not available.
Corrective Action:
The contact's grandson owns a 2019 Jeep Cherokee. The contact stated that the passenger’s side front seat belt failed to lock as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000. The VIN was not available.
Additional Notes:
The contact's grandson owns a 2019 Jeep Cherokee. The contact stated that the passenger’s side front seat belt failed to lock as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000. The VIN was not available.
Mfg Campaign: 11613386
Recall Date: Sep 9, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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