JEEP CHEROKEE 2017

Complete listing of complaints and recalls for this vehicle

1.8K
Complaints
10
Recalls

Complaints & Recalls

1.8K Complaints 10 Recalls

Official Safety Recalls - Important!

10 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Chrysler (fca Us, Llc)
NHTSA Campaign: 25V011000 SAFETY RECALL
63.1K Vehicles Affected
Recall Date: Jan 16, 2025
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.

Potential Risk:
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
FREE Recall Solution:
Dealers will update the drivetrain control module software and replace the PTU, as necessary free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning February 13, 2025. A second notice will be sent once the final remedy is available, anticipated November 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 01C
Recall Date: Jan 16, 2025
Chrysler (fca Us, Llc)
NHTSA Campaign: 23V302000 SAFETY RECALL
26K Vehicles Affected
Recall Date: Apr 27, 2023
Safety Issue:

Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.

Potential Risk:
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FREE Recall Solution:
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: 45A
Notice Date: May 11, 2023
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
NHTSA Campaign: 20V343000 SAFETY RECALL
67.2K Vehicles Affected
Recall Date: Jun 11, 2020
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.

Potential Risk:
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FREE Recall Solution:
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: W47
Notice Date: Jul 14, 2020
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
NHTSA Campaign: 18V332000 SAFETY RECALL
4.8M Vehicles Affected
Recall Date: May 17, 2018
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Potential Risk:
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
FREE Recall Solution:
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: U49,U59-U65,U68,U73
Notice Date: Jun 4, 2018
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
NHTSA Campaign: 17V543000 SAFETY RECALL
22.2K Vehicles Affected
Recall Date: Aug 31, 2017
Safety Issue:

Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Potential Risk:
The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
FREE Recall Solution:
Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: T53
Notice Date: Oct 13, 2017
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
NHTSA Campaign: 16V799000 SAFETY RECALL
88 Vehicles Affected
Recall Date: Nov 2, 2016
Safety Issue:

Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.

Potential Risk:
If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.
FREE Recall Solution:
Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local JEEP dealer to schedule your FREE recall repair.
Manufacturer: JEEP
Mfg Campaign: S84
Notice Date: Nov 9, 2016
Recall Date: Nov 2, 2016

Consumer Complaints

1.8K Complaints
Chrysler (fca Us, Llc)
Campaign: 11206509 Other
May 9, 2019
Defect Description:

STEERING

Potential Consequences:

THIS PROBLEM HAS OCCURRED AT LEAST 4 TIMES IN A 2 WEEK PERIOD. WHILE DRIVING ON SERVICE STREETS A PINGING NOISES GOES OFF..THE BATTERY LIGHT A LIGHTENING BOLT AND SHIFT INTO DRIVE APPEARS AND LASTS A FEW SECONDS. THE STEERING WHEEL GETS VERY HEAVY AND HARD TO TURN. THE VEHICLE TURNS OFF! THE RADIO CONTINUES TO PLAY. I CANNOT SHIFT INTO PARK. WHEN I TRY TO TURN THE IGNITION IT MAKES A SCREECHING NOISE..AFTER THE SECOND ATTEMPT IT USUALLY WILL RESTART. THIS IS VERY DANGEROUS AND I AM AFRAID TO GET BEHIND THE WHEEL OF MY CAR!

Corrective Action:

THIS PROBLEM HAS OCCURRED AT LEAST 4 TIMES IN A 2 WEEK PERIOD. WHILE DRIVING ON SERVICE STREETS A PINGING NOISES GOES OFF..THE BATTERY LIGHT A LIGHTENING BOLT AND SHIFT INTO DRIVE APPEARS AND LASTS A FEW SECONDS. THE STEERING WHEEL GETS VERY HEAVY AND HARD TO TURN. THE VEHICLE TURNS OFF! THE RADIO CONTINUES TO PLAY. I CANNOT SHIFT INTO PARK. WHEN I TRY TO TURN THE IGNITION IT MAKES A SCREECHING NOISE..AFTER THE SECOND ATTEMPT IT USUALLY WILL RESTART. THIS IS VERY DANGEROUS AND I AM AFRAID TO GET BEHIND THE WHEEL OF MY CAR!

Additional Notes:

THIS PROBLEM HAS OCCURRED AT LEAST 4 TIMES IN A 2 WEEK PERIOD. WHILE DRIVING ON SERVICE STREETS A PINGING NOISES GOES OFF..THE BATTERY LIGHT A LIGHTENING BOLT AND SHIFT INTO DRIVE APPEARS AND LASTS A FEW SECONDS. THE STEERING WHEEL GETS VERY HEAVY AND HARD TO TURN. THE VEHICLE TURNS OFF! THE RADIO CONTINUES TO PLAY. I CANNOT SHIFT INTO PARK. WHEN I TRY TO TURN THE IGNITION IT MAKES A SCREECHING NOISE..AFTER THE SECOND ATTEMPT IT USUALLY WILL RESTART. THIS IS VERY DANGEROUS AND I AM AFRAID TO GET BEHIND THE WHEEL OF MY CAR!

Manufacturer: JEEP
Mfg Campaign: 11206509
Notice Date: May 9, 2019
Recall Date: May 9, 2019
Chrysler (fca Us, Llc)
Campaign: 11206602 Other
May 9, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.

Corrective Action:

WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.

Additional Notes:

WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.

Manufacturer: JEEP
Mfg Campaign: 11206602
Notice Date: May 9, 2019
Recall Date: May 9, 2019
Chrysler (fca Us, Llc)
Campaign: 11206602 Other
May 9, 2019
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.

Corrective Action:

WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.

Additional Notes:

WAS DRIVING DOWN THE HIGHWAY AND SERVICE SHIFTER CAME ON AND LOCKED OUT THE SHIFTING. AFTER SHUTTING OFF THE VEHICLE AND RESTARTING IT WAS TURNED OFF. THE SECOND TIME THIS HAPPENED WAS ON MARCH 6TH 2019, AFTER SHIFTING THE VEHICLE FROM PARK I MADE IT TO ROUGHLY THE END OF THE PARKING LOT OR LESS THAN 1/8 MILE AND AGAIN THE SERVICE SHIFTER LIGHT COME ON LOCKING OUT THE ACTUAL SHIFTING MECHANISM. THE SECOND CONDITION WAS MY CRUISE WAS SET AT 66 MILES AN HOUR WELL TRYING TO REDUCE AND CANCEL SPEED CRUISE WOULD NOT SHUT OFF UNTIL I HIT THE BRAKES HARD TO AVOID THE CRASH.

Manufacturer: JEEP
Mfg Campaign: 11206602
Notice Date: May 9, 2019
Recall Date: May 9, 2019
Chrysler (fca Us, Llc)
Campaign: 11206232 Other
May 8, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

WHILE DRIVING HOME FROM WORK ON 5-7-19 I HEARD A DING & A THE MESSAGE SERVICE SHIFTER CAME UP ON MY DASH & THE RED LIGHTS NEXT TO THE GEAR SHIFT ALL LIT UP. I WAS MOVING AT THE TIME & WHEN I REACHED A STOP LIGHT I PUT VEHICLE IN PARK THEN BACK TO DRIVE BUT NOTHING CHANGED. TOOK IT DIRECTLY TO THE DEALERSHIP & THEY SAID THEY'D ONLY HEARD OF THIS HAPPENING TO A FEW VEHICLES BUT I HAVE JUST FOUND TONS OF COMPLAINTS FOR THE SAME ISSUE. ORDERING PARTS FOR IT BUT I'M AFRAID TO DRIVE IT & WAS TOLD IT WOULD TAKE A COUPLE OF DAYS TO GET THE PARTS FOLLOWED BY THEM CALLING ME TO SET UP A TIME TO BRING IT IN FOR REPAIR. THIS IS A 2017 WITH A LITTLE OVER 27K MILES. I SHOULDN'T HAVE TO BE DOING THIS YET OR EVER.

Corrective Action:

WHILE DRIVING HOME FROM WORK ON 5-7-19 I HEARD A DING & A THE MESSAGE SERVICE SHIFTER CAME UP ON MY DASH & THE RED LIGHTS NEXT TO THE GEAR SHIFT ALL LIT UP. I WAS MOVING AT THE TIME & WHEN I REACHED A STOP LIGHT I PUT VEHICLE IN PARK THEN BACK TO DRIVE BUT NOTHING CHANGED. TOOK IT DIRECTLY TO THE DEALERSHIP & THEY SAID THEY'D ONLY HEARD OF THIS HAPPENING TO A FEW VEHICLES BUT I HAVE JUST FOUND TONS OF COMPLAINTS FOR THE SAME ISSUE. ORDERING PARTS FOR IT BUT I'M AFRAID TO DRIVE IT & WAS TOLD IT WOULD TAKE A COUPLE OF DAYS TO GET THE PARTS FOLLOWED BY THEM CALLING ME TO SET UP A TIME TO BRING IT IN FOR REPAIR. THIS IS A 2017 WITH A LITTLE OVER 27K MILES. I SHOULDN'T HAVE TO BE DOING THIS YET OR EVER.

Additional Notes:

WHILE DRIVING HOME FROM WORK ON 5-7-19 I HEARD A DING & A THE MESSAGE SERVICE SHIFTER CAME UP ON MY DASH & THE RED LIGHTS NEXT TO THE GEAR SHIFT ALL LIT UP. I WAS MOVING AT THE TIME & WHEN I REACHED A STOP LIGHT I PUT VEHICLE IN PARK THEN BACK TO DRIVE BUT NOTHING CHANGED. TOOK IT DIRECTLY TO THE DEALERSHIP & THEY SAID THEY'D ONLY HEARD OF THIS HAPPENING TO A FEW VEHICLES BUT I HAVE JUST FOUND TONS OF COMPLAINTS FOR THE SAME ISSUE. ORDERING PARTS FOR IT BUT I'M AFRAID TO DRIVE IT & WAS TOLD IT WOULD TAKE A COUPLE OF DAYS TO GET THE PARTS FOLLOWED BY THEM CALLING ME TO SET UP A TIME TO BRING IT IN FOR REPAIR. THIS IS A 2017 WITH A LITTLE OVER 27K MILES. I SHOULDN'T HAVE TO BE DOING THIS YET OR EVER.

Manufacturer: JEEP
Mfg Campaign: 11206232
Notice Date: May 8, 2019
Recall Date: May 8, 2019
Chrysler (fca Us, Llc)
Campaign: 11206262 Other
May 8, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

WHILE DRIVING SERVICE SHIFTER CAME ON FREEZING DISPLAY WHILE ALL LIGHTS IN SHIFTER TURNED RED. PULLED OFF TURN OFF VEHICLE TO REST.

Corrective Action:

WHILE DRIVING SERVICE SHIFTER CAME ON FREEZING DISPLAY WHILE ALL LIGHTS IN SHIFTER TURNED RED. PULLED OFF TURN OFF VEHICLE TO REST.

Additional Notes:

WHILE DRIVING SERVICE SHIFTER CAME ON FREEZING DISPLAY WHILE ALL LIGHTS IN SHIFTER TURNED RED. PULLED OFF TURN OFF VEHICLE TO REST.

Manufacturer: JEEP
Mfg Campaign: 11206262
Notice Date: May 8, 2019
Recall Date: May 8, 2019
Chrysler (fca Us, Llc)
Campaign: 11206307 Other
May 8, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

SERVICE SHIFTER LIGHT CONSTANTLY COMES ON. TOLD NOTHING IS WRONG OTHER THAN CAN BE REPLACED. NOT COVERED UNDER WARRANTY. SEEMS TO BE A COMMON OCCURRENCE WITH THE VEHICLES AND SHOULD BE A RECALL.

Corrective Action:

SERVICE SHIFTER LIGHT CONSTANTLY COMES ON. TOLD NOTHING IS WRONG OTHER THAN CAN BE REPLACED. NOT COVERED UNDER WARRANTY. SEEMS TO BE A COMMON OCCURRENCE WITH THE VEHICLES AND SHOULD BE A RECALL.

Additional Notes:

SERVICE SHIFTER LIGHT CONSTANTLY COMES ON. TOLD NOTHING IS WRONG OTHER THAN CAN BE REPLACED. NOT COVERED UNDER WARRANTY. SEEMS TO BE A COMMON OCCURRENCE WITH THE VEHICLES AND SHOULD BE A RECALL.

Manufacturer: JEEP
Mfg Campaign: 11206307
Notice Date: May 8, 2019
Recall Date: May 8, 2019
Chrysler (fca Us, Llc)
Campaign: 11205553 Other
May 3, 2019
Defect Description:

SEAT BELTS

Potential Consequences:

SEAT BELT BUCKLE BUTTON CRACKS WITH USE OF A CHILD CAR SEAT -REAR FACING

Corrective Action:

SEAT BELT BUCKLE BUTTON CRACKS WITH USE OF A CHILD CAR SEAT -REAR FACING

Additional Notes:

SEAT BELT BUCKLE BUTTON CRACKS WITH USE OF A CHILD CAR SEAT -REAR FACING

Manufacturer: JEEP
Mfg Campaign: 11205553
Notice Date: May 3, 2019
Recall Date: May 3, 2019
Chrysler (fca Us, Llc)
Campaign: 11204930 Other
May 1, 2019
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

SERVICE SHIFTER NOTICE COMES ON DISPLAY SCREEN SPORADICALLY. SOMETIMES IT IS ON INITIAL START, SOMETIMES WHILE DRIVING. ALL SHIFTER POSITION LIGHTS ILLUMINATE ON SHIFT INDICATOR. RESTARTING THE VEHICLE CLEARS MESSAGE.

Corrective Action:

SERVICE SHIFTER NOTICE COMES ON DISPLAY SCREEN SPORADICALLY. SOMETIMES IT IS ON INITIAL START, SOMETIMES WHILE DRIVING. ALL SHIFTER POSITION LIGHTS ILLUMINATE ON SHIFT INDICATOR. RESTARTING THE VEHICLE CLEARS MESSAGE.

Additional Notes:

SERVICE SHIFTER NOTICE COMES ON DISPLAY SCREEN SPORADICALLY. SOMETIMES IT IS ON INITIAL START, SOMETIMES WHILE DRIVING. ALL SHIFTER POSITION LIGHTS ILLUMINATE ON SHIFT INDICATOR. RESTARTING THE VEHICLE CLEARS MESSAGE.

Manufacturer: JEEP
Mfg Campaign: 11204930
Notice Date: May 1, 2019
Recall Date: May 1, 2019
Chrysler (fca Us, Llc)
Campaign: 11204930 Other
May 1, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

SERVICE SHIFTER NOTICE COMES ON DISPLAY SCREEN SPORADICALLY. SOMETIMES IT IS ON INITIAL START, SOMETIMES WHILE DRIVING. ALL SHIFTER POSITION LIGHTS ILLUMINATE ON SHIFT INDICATOR. RESTARTING THE VEHICLE CLEARS MESSAGE.

Corrective Action:

SERVICE SHIFTER NOTICE COMES ON DISPLAY SCREEN SPORADICALLY. SOMETIMES IT IS ON INITIAL START, SOMETIMES WHILE DRIVING. ALL SHIFTER POSITION LIGHTS ILLUMINATE ON SHIFT INDICATOR. RESTARTING THE VEHICLE CLEARS MESSAGE.

Additional Notes:

SERVICE SHIFTER NOTICE COMES ON DISPLAY SCREEN SPORADICALLY. SOMETIMES IT IS ON INITIAL START, SOMETIMES WHILE DRIVING. ALL SHIFTER POSITION LIGHTS ILLUMINATE ON SHIFT INDICATOR. RESTARTING THE VEHICLE CLEARS MESSAGE.

Manufacturer: JEEP
Mfg Campaign: 11204930
Notice Date: May 1, 2019
Recall Date: May 1, 2019
Chrysler (fca Us, Llc)
Campaign: 11203881 Other
Apr 26, 2019
Defect Description:

ENGINE

Potential Consequences:

BEGINNING IN DEC 17 JUST A FEW WEEKS AFTER PURCHASE IT STARTED SHUTTING OFF WHILE DRIVING. IT STARTED ONLY ON RIGHT TURNS THEN ESCALATED TO PRETTY MUCH ANYTIME. ALMOST A YEAR LATER THEY WERE ABLE TO SUPPOSEDLY REPLICATE PROBLEM AND REPLACED THE ENGINE IN DEC18. JUST A COUPLE WEEKS AFTER ENGINE REPLACED VEHICLE BEGAN DOING THE SAME THING AND I HAVE REPEATEDLY TAKEN IT BACK AND THEY CAN NEVER REPLICATE PROBLEM. THIS CAN HAPPEN IN 2 MILES - 500 MILES OR NOT AGAIN UNTIL 1200 MILES. IT IS UNPREDICTABLE AND I HAVE SOMEHOW AVOIDED SEVERAL BAD ACCIDENTS DUE TO THIS. I CANNOT TAKE ANYONE IN MY VEHICLE FOR FEAR OF LIABILITY AND SOMETHING BAD WILL HAPPEN DUE TO THIS PROBLEM. I GET NO HELP FROM CORPORATE OR THE DEALER EXCEPT ' SORRY WE CAN'T REPLICATE IT' VEHICLE HAS BEEN TOWED IN ON APRIL 19 AND AS OF TODAY THEY CANNOT FIND THE PROBLEM SO I DO NOT KNOW WHAT TO DO BUT THIS IS RIDICULOUS ALREADY.

Corrective Action:

BEGINNING IN DEC 17 JUST A FEW WEEKS AFTER PURCHASE IT STARTED SHUTTING OFF WHILE DRIVING. IT STARTED ONLY ON RIGHT TURNS THEN ESCALATED TO PRETTY MUCH ANYTIME. ALMOST A YEAR LATER THEY WERE ABLE TO SUPPOSEDLY REPLICATE PROBLEM AND REPLACED THE ENGINE IN DEC18. JUST A COUPLE WEEKS AFTER ENGINE REPLACED VEHICLE BEGAN DOING THE SAME THING AND I HAVE REPEATEDLY TAKEN IT BACK AND THEY CAN NEVER REPLICATE PROBLEM. THIS CAN HAPPEN IN 2 MILES - 500 MILES OR NOT AGAIN UNTIL 1200 MILES. IT IS UNPREDICTABLE AND I HAVE SOMEHOW AVOIDED SEVERAL BAD ACCIDENTS DUE TO THIS. I CANNOT TAKE ANYONE IN MY VEHICLE FOR FEAR OF LIABILITY AND SOMETHING BAD WILL HAPPEN DUE TO THIS PROBLEM. I GET NO HELP FROM CORPORATE OR THE DEALER EXCEPT ' SORRY WE CAN'T REPLICATE IT' VEHICLE HAS BEEN TOWED IN ON APRIL 19 AND AS OF TODAY THEY CANNOT FIND THE PROBLEM SO I DO NOT KNOW WHAT TO DO BUT THIS IS RIDICULOUS ALREADY.

Additional Notes:

BEGINNING IN DEC 17 JUST A FEW WEEKS AFTER PURCHASE IT STARTED SHUTTING OFF WHILE DRIVING. IT STARTED ONLY ON RIGHT TURNS THEN ESCALATED TO PRETTY MUCH ANYTIME. ALMOST A YEAR LATER THEY WERE ABLE TO SUPPOSEDLY REPLICATE PROBLEM AND REPLACED THE ENGINE IN DEC18. JUST A COUPLE WEEKS AFTER ENGINE REPLACED VEHICLE BEGAN DOING THE SAME THING AND I HAVE REPEATEDLY TAKEN IT BACK AND THEY CAN NEVER REPLICATE PROBLEM. THIS CAN HAPPEN IN 2 MILES - 500 MILES OR NOT AGAIN UNTIL 1200 MILES. IT IS UNPREDICTABLE AND I HAVE SOMEHOW AVOIDED SEVERAL BAD ACCIDENTS DUE TO THIS. I CANNOT TAKE ANYONE IN MY VEHICLE FOR FEAR OF LIABILITY AND SOMETHING BAD WILL HAPPEN DUE TO THIS PROBLEM. I GET NO HELP FROM CORPORATE OR THE DEALER EXCEPT ' SORRY WE CAN'T REPLICATE IT' VEHICLE HAS BEEN TOWED IN ON APRIL 19 AND AS OF TODAY THEY CANNOT FIND THE PROBLEM SO I DO NOT KNOW WHAT TO DO BUT THIS IS RIDICULOUS ALREADY.

Manufacturer: JEEP
Mfg Campaign: 11203881
Notice Date: Apr 26, 2019
Recall Date: Apr 26, 2019
Chrysler (fca Us, Llc)
Campaign: 11204035 Other
Apr 26, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

SERVICE SHIFTER LIGHT ON, WHILE MOVING ON HIGHWAY, ALSO WHILE TURNING

Corrective Action:

SERVICE SHIFTER LIGHT ON, WHILE MOVING ON HIGHWAY, ALSO WHILE TURNING

Additional Notes:

SERVICE SHIFTER LIGHT ON, WHILE MOVING ON HIGHWAY, ALSO WHILE TURNING

Manufacturer: JEEP
Mfg Campaign: 11204035
Notice Date: Apr 26, 2019
Recall Date: Apr 26, 2019
Chrysler (fca Us, Llc)
Campaign: 11204038 Other
Apr 26, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

SERVICE 4 WHEEL DRIVE LIGHT ON, VEHICLE STOPPED COMPLETLEY WHILE DRIVING. HAD VEHICLE TOWED TO DEALER.

Corrective Action:

SERVICE 4 WHEEL DRIVE LIGHT ON, VEHICLE STOPPED COMPLETLEY WHILE DRIVING. HAD VEHICLE TOWED TO DEALER.

Additional Notes:

SERVICE 4 WHEEL DRIVE LIGHT ON, VEHICLE STOPPED COMPLETLEY WHILE DRIVING. HAD VEHICLE TOWED TO DEALER.

Manufacturer: JEEP
Mfg Campaign: 11204038
Notice Date: Apr 26, 2019
Recall Date: Apr 26, 2019
Chrysler (fca Us, Llc)
Campaign: 11203749 Other
Apr 25, 2019
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

SHIFTER SERVICE LIGHT CAME ON AND DEALERSHIP STATED THE WIRING HARNESS HAD TO BE REPLACED. THE LIGHTS ON THE SHIFTER ALL CAME ON WHEN STARTED AND THE SHIFTER WAS ENGAGED.

Corrective Action:

SHIFTER SERVICE LIGHT CAME ON AND DEALERSHIP STATED THE WIRING HARNESS HAD TO BE REPLACED. THE LIGHTS ON THE SHIFTER ALL CAME ON WHEN STARTED AND THE SHIFTER WAS ENGAGED.

Additional Notes:

SHIFTER SERVICE LIGHT CAME ON AND DEALERSHIP STATED THE WIRING HARNESS HAD TO BE REPLACED. THE LIGHTS ON THE SHIFTER ALL CAME ON WHEN STARTED AND THE SHIFTER WAS ENGAGED.

Manufacturer: JEEP
Mfg Campaign: 11203749
Notice Date: Apr 25, 2019
Recall Date: Apr 25, 2019
Chrysler (fca Us, Llc)
Campaign: 11203328 Other
Apr 24, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

SERVICE SHIFTER

Corrective Action:

SERVICE SHIFTER

Additional Notes:

SERVICE SHIFTER

Manufacturer: JEEP
Mfg Campaign: 11203328
Notice Date: Apr 24, 2019
Recall Date: Apr 24, 2019
Chrysler (fca Us, Llc)
Campaign: 11203334 Other
Apr 24, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

MY SERVICE GEAR SHIFTER LIGHT KEEPS COMING ON. ALL BOTTOMS LIGHT UP ON SHIFTER. FEELS KINDA LIKE IT HAVING TROUBLE SHIFTING. I PULLED OVER SHUT CAR OFF AND LIGHT WENT OFF. I DROVE IT ANOTHER WEEK WITH NO ISSUES AND LIGHT CAN ON AGAIN.

Corrective Action:

MY SERVICE GEAR SHIFTER LIGHT KEEPS COMING ON. ALL BOTTOMS LIGHT UP ON SHIFTER. FEELS KINDA LIKE IT HAVING TROUBLE SHIFTING. I PULLED OVER SHUT CAR OFF AND LIGHT WENT OFF. I DROVE IT ANOTHER WEEK WITH NO ISSUES AND LIGHT CAN ON AGAIN.

Additional Notes:

MY SERVICE GEAR SHIFTER LIGHT KEEPS COMING ON. ALL BOTTOMS LIGHT UP ON SHIFTER. FEELS KINDA LIKE IT HAVING TROUBLE SHIFTING. I PULLED OVER SHUT CAR OFF AND LIGHT WENT OFF. I DROVE IT ANOTHER WEEK WITH NO ISSUES AND LIGHT CAN ON AGAIN.

Manufacturer: JEEP
Mfg Campaign: 11203334
Notice Date: Apr 24, 2019
Recall Date: Apr 24, 2019
Chrysler (fca Us, Llc)
Campaign: 11203288 Other
Apr 23, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

AS CAR IS BEING DRIVEN OUT A HIGHWAY A WARNING COMES ON SAYING SERVICE SHIFTER. PULLED OVER RESTARTED CAR AND WARNING SOMETIMES COMES BACK ON OR GOES AWAY AND RETURNS LATER. ONE TIME GETTING OUT OF A PARKING SPOT THE SHIFTER WAS IN REVERSE AND THE CAR PROCEEDED TO MOVE FORWARD INSTEAD OF BACKWARDS.

Corrective Action:

AS CAR IS BEING DRIVEN OUT A HIGHWAY A WARNING COMES ON SAYING SERVICE SHIFTER. PULLED OVER RESTARTED CAR AND WARNING SOMETIMES COMES BACK ON OR GOES AWAY AND RETURNS LATER. ONE TIME GETTING OUT OF A PARKING SPOT THE SHIFTER WAS IN REVERSE AND THE CAR PROCEEDED TO MOVE FORWARD INSTEAD OF BACKWARDS.

Additional Notes:

AS CAR IS BEING DRIVEN OUT A HIGHWAY A WARNING COMES ON SAYING SERVICE SHIFTER. PULLED OVER RESTARTED CAR AND WARNING SOMETIMES COMES BACK ON OR GOES AWAY AND RETURNS LATER. ONE TIME GETTING OUT OF A PARKING SPOT THE SHIFTER WAS IN REVERSE AND THE CAR PROCEEDED TO MOVE FORWARD INSTEAD OF BACKWARDS.

Manufacturer: JEEP
Mfg Campaign: 11203288
Notice Date: Apr 23, 2019
Recall Date: Apr 23, 2019
Chrysler (fca Us, Llc)
Campaign: 11202810 Other
Apr 22, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I HAVE HAD MY JEEP CHEROKEE FOR 3 YEARS AND MY VEHICLE HAS BEEN JERKING THE WHOLE TIME I HAD THE VEHICLE. FINALLY TODAY, A SERVICE ERROR CAME UP. IT SAYS SERVICE SHIFTER WHILE THE VEHICLE WAS IN MOTION ON THE HIGHWAY AND CITY STREETS. IT FELT LIKE MY VEHICLE WAS ABOUT TO TURN OFF. IT WAS JERKING VERY BADLY AND I WAS CONCERNED FOR MY TODDLER SON SAFETY AS WELL AS MY OWN SAFETY. I BEEN DOING SOME RESEARCH AND SEVERAL PEOPLE ARE HAVING THE SAME ISSUE AS MYSELF..

Corrective Action:

I HAVE HAD MY JEEP CHEROKEE FOR 3 YEARS AND MY VEHICLE HAS BEEN JERKING THE WHOLE TIME I HAD THE VEHICLE. FINALLY TODAY, A SERVICE ERROR CAME UP. IT SAYS SERVICE SHIFTER WHILE THE VEHICLE WAS IN MOTION ON THE HIGHWAY AND CITY STREETS. IT FELT LIKE MY VEHICLE WAS ABOUT TO TURN OFF. IT WAS JERKING VERY BADLY AND I WAS CONCERNED FOR MY TODDLER SON SAFETY AS WELL AS MY OWN SAFETY. I BEEN DOING SOME RESEARCH AND SEVERAL PEOPLE ARE HAVING THE SAME ISSUE AS MYSELF..

Additional Notes:

I HAVE HAD MY JEEP CHEROKEE FOR 3 YEARS AND MY VEHICLE HAS BEEN JERKING THE WHOLE TIME I HAD THE VEHICLE. FINALLY TODAY, A SERVICE ERROR CAME UP. IT SAYS SERVICE SHIFTER WHILE THE VEHICLE WAS IN MOTION ON THE HIGHWAY AND CITY STREETS. IT FELT LIKE MY VEHICLE WAS ABOUT TO TURN OFF. IT WAS JERKING VERY BADLY AND I WAS CONCERNED FOR MY TODDLER SON SAFETY AS WELL AS MY OWN SAFETY. I BEEN DOING SOME RESEARCH AND SEVERAL PEOPLE ARE HAVING THE SAME ISSUE AS MYSELF..

Manufacturer: JEEP
Mfg Campaign: 11202810
Notice Date: Apr 22, 2019
Recall Date: Apr 22, 2019
Chrysler (fca Us, Llc)
Campaign: 11197227 Other
Apr 18, 2019
Defect Description:

ELECTRONIC STABILITY CONTROL (ESC)

Potential Consequences:

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Corrective Action:

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Additional Notes:

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Manufacturer: JEEP
Mfg Campaign: 11197227
Notice Date: Apr 18, 2019
Recall Date: Apr 18, 2019
Chrysler (fca Us, Llc)
Campaign: 11197227 Other
Apr 18, 2019
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Corrective Action:

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Additional Notes:

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Manufacturer: JEEP
Mfg Campaign: 11197227
Notice Date: Apr 18, 2019
Recall Date: Apr 18, 2019
Chrysler (fca Us, Llc)
Campaign: 11197227 Other
Apr 18, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Corrective Action:

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Additional Notes:

IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.

Manufacturer: JEEP
Mfg Campaign: 11197227
Notice Date: Apr 18, 2019
Recall Date: Apr 18, 2019

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