Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
JAN. 2020 THE ENGINE LIGHT STAYS ON ALL THE TIME. NOW 4 TIMES SEPT. 2020 SERVICE SHIFTER LIGHT HAS COME ON. JULY 2020 AIR CONDITION HAD TO BR REPLACED.
Corrective Action:
JAN. 2020 THE ENGINE LIGHT STAYS ON ALL THE TIME. NOW 4 TIMES SEPT. 2020 SERVICE SHIFTER LIGHT HAS COME ON. JULY 2020 AIR CONDITION HAD TO BR REPLACED.
Additional Notes:
JAN. 2020 THE ENGINE LIGHT STAYS ON ALL THE TIME. NOW 4 TIMES SEPT. 2020 SERVICE SHIFTER LIGHT HAS COME ON. JULY 2020 AIR CONDITION HAD TO BR REPLACED.
Mfg Campaign: 11364046
Recall Date: Oct 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
JAN. 2020 THE ENGINE LIGHT STAYS ON ALL THE TIME. NOW 4 TIMES SEPT. 2020 SERVICE SHIFTER LIGHT HAS COME ON. JULY 2020 AIR CONDITION HAD TO BR REPLACED.
Corrective Action:
JAN. 2020 THE ENGINE LIGHT STAYS ON ALL THE TIME. NOW 4 TIMES SEPT. 2020 SERVICE SHIFTER LIGHT HAS COME ON. JULY 2020 AIR CONDITION HAD TO BR REPLACED.
Additional Notes:
JAN. 2020 THE ENGINE LIGHT STAYS ON ALL THE TIME. NOW 4 TIMES SEPT. 2020 SERVICE SHIFTER LIGHT HAS COME ON. JULY 2020 AIR CONDITION HAD TO BR REPLACED.
Mfg Campaign: 11364046
Recall Date: Oct 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2017 JEEP CHEROKEE. THE SERVICE SHIFTER COMES CODE COMES ON DRIVER DASH PANEL DISPLAY. BROUGHT TO DEALER WITHIN 1ST TWO WEEKS OF PURCHASE OF OF A CERTIFIED PRE-OWNED VEHICLE WITH UNDER 20,000 MILES. DEALERSHIP INITIALLY WASN'T ABLE TO REPLICATE THE ISSUE AND THEREFORE THE ISSUE WAS NOT ADDRESSED. WITHIN A FEW DAYS, ISSUE HAPPENED AGAIN. BROUGHT BACK TO DEALERSHIP AND THEY FOUND THE ERROR CODE. HOWEVER, AFTER A FEW MORE WEEKS, THE ISSUE OCCURED AGAIN AND THEN THEY WERE ABLE TO FINALLY SAY IT WAS UNDER WARRANTY AND WOULD BE FIXED AND THAT IT WAS A SHIFTER ISSUE. NOW, MONTHS LATER, WHILE DRIVING, THE CAR JUST STOPPED WITH A SHIFTER ERROR ON THE DASH. I WAS ABLE TO PULL OVER AND STOP THE VEHICLE AND RE-START THE VEHICLE AFTER A FEW ATTEMPTS AND THE CODE IS NO LONGER THERE. WE IMMEDIATELY CALLED THE DEALER AND GARAGED THE CAR FOR ALMOST ONE WEEK UNTIL THE APPOINTMENT. " THE CAR WAS TAKEN TO THE DEALERSHIP AND I AM NOW TOLD IT IS STILL A SHIFTER ISSUE AND THAT IT IS NOT UNDER WARRANTY. I AM NOT SURE HOW THIS IS NOT COVERED UNDER A POWERTRAIN WARRANTY. THE CAR LOST POWER WHILE WERE DRIVING. LUCKILY, WE WERE ONLY IN OUR NEIGHBORHOOD. I AM CONCERNED THAT THE SHIFTER IS FAULTY AND EVEN IF PAYING OUT OF POCKET WILL NOT RECTIFY THE ISSUE. THERE ARE LOTS OF SIMILAR REPORTS FILE HERE ON THE NHTSA SITE FOR THE 2017 JEEP CHEROKEE. I WOULD LIKE THIS DOCUMENTED HERE IN THE EVENT THERE IS A SAFETY RECALL OR FUTURE INCIDENT WITH THIS VEHICLE. THE DEALERSHIP WAS CENTRAL IN NORWOOD, MA
Corrective Action:
2017 JEEP CHEROKEE. THE SERVICE SHIFTER COMES CODE COMES ON DRIVER DASH PANEL DISPLAY. BROUGHT TO DEALER WITHIN 1ST TWO WEEKS OF PURCHASE OF OF A CERTIFIED PRE-OWNED VEHICLE WITH UNDER 20,000 MILES. DEALERSHIP INITIALLY WASN'T ABLE TO REPLICATE THE ISSUE AND THEREFORE THE ISSUE WAS NOT ADDRESSED. WITHIN A FEW DAYS, ISSUE HAPPENED AGAIN. BROUGHT BACK TO DEALERSHIP AND THEY FOUND THE ERROR CODE. HOWEVER, AFTER A FEW MORE WEEKS, THE ISSUE OCCURED AGAIN AND THEN THEY WERE ABLE TO FINALLY SAY IT WAS UNDER WARRANTY AND WOULD BE FIXED AND THAT IT WAS A SHIFTER ISSUE. NOW, MONTHS LATER, WHILE DRIVING, THE CAR JUST STOPPED WITH A SHIFTER ERROR ON THE DASH. I WAS ABLE TO PULL OVER AND STOP THE VEHICLE AND RE-START THE VEHICLE AFTER A FEW ATTEMPTS AND THE CODE IS NO LONGER THERE. WE IMMEDIATELY CALLED THE DEALER AND GARAGED THE CAR FOR ALMOST ONE WEEK UNTIL THE APPOINTMENT. " THE CAR WAS TAKEN TO THE DEALERSHIP AND I AM NOW TOLD IT IS STILL A SHIFTER ISSUE AND THAT IT IS NOT UNDER WARRANTY. I AM NOT SURE HOW THIS IS NOT COVERED UNDER A POWERTRAIN WARRANTY. THE CAR LOST POWER WHILE WERE DRIVING. LUCKILY, WE WERE ONLY IN OUR NEIGHBORHOOD. I AM CONCERNED THAT THE SHIFTER IS FAULTY AND EVEN IF PAYING OUT OF POCKET WILL NOT RECTIFY THE ISSUE. THERE ARE LOTS OF SIMILAR REPORTS FILE HERE ON THE NHTSA SITE FOR THE 2017 JEEP CHEROKEE. I WOULD LIKE THIS DOCUMENTED HERE IN THE EVENT THERE IS A SAFETY RECALL OR FUTURE INCIDENT WITH THIS VEHICLE. THE DEALERSHIP WAS CENTRAL IN NORWOOD, MA
Additional Notes:
2017 JEEP CHEROKEE. THE SERVICE SHIFTER COMES CODE COMES ON DRIVER DASH PANEL DISPLAY. BROUGHT TO DEALER WITHIN 1ST TWO WEEKS OF PURCHASE OF OF A CERTIFIED PRE-OWNED VEHICLE WITH UNDER 20,000 MILES. DEALERSHIP INITIALLY WASN'T ABLE TO REPLICATE THE ISSUE AND THEREFORE THE ISSUE WAS NOT ADDRESSED. WITHIN A FEW DAYS, ISSUE HAPPENED AGAIN. BROUGHT BACK TO DEALERSHIP AND THEY FOUND THE ERROR CODE. HOWEVER, AFTER A FEW MORE WEEKS, THE ISSUE OCCURED AGAIN AND THEN THEY WERE ABLE TO FINALLY SAY IT WAS UNDER WARRANTY AND WOULD BE FIXED AND THAT IT WAS A SHIFTER ISSUE. NOW, MONTHS LATER, WHILE DRIVING, THE CAR JUST STOPPED WITH A SHIFTER ERROR ON THE DASH. I WAS ABLE TO PULL OVER AND STOP THE VEHICLE AND RE-START THE VEHICLE AFTER A FEW ATTEMPTS AND THE CODE IS NO LONGER THERE. WE IMMEDIATELY CALLED THE DEALER AND GARAGED THE CAR FOR ALMOST ONE WEEK UNTIL THE APPOINTMENT. " THE CAR WAS TAKEN TO THE DEALERSHIP AND I AM NOW TOLD IT IS STILL A SHIFTER ISSUE AND THAT IT IS NOT UNDER WARRANTY. I AM NOT SURE HOW THIS IS NOT COVERED UNDER A POWERTRAIN WARRANTY. THE CAR LOST POWER WHILE WERE DRIVING. LUCKILY, WE WERE ONLY IN OUR NEIGHBORHOOD. I AM CONCERNED THAT THE SHIFTER IS FAULTY AND EVEN IF PAYING OUT OF POCKET WILL NOT RECTIFY THE ISSUE. THERE ARE LOTS OF SIMILAR REPORTS FILE HERE ON THE NHTSA SITE FOR THE 2017 JEEP CHEROKEE. I WOULD LIKE THIS DOCUMENTED HERE IN THE EVENT THERE IS A SAFETY RECALL OR FUTURE INCIDENT WITH THIS VEHICLE. THE DEALERSHIP WAS CENTRAL IN NORWOOD, MA
Mfg Campaign: 11364154
Recall Date: Oct 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER LIGHT APPEARS AND ALL LIGHTS GO RED ON GEAR SHIFTER.
Corrective Action:
SERVICE SHIFTER LIGHT APPEARS AND ALL LIGHTS GO RED ON GEAR SHIFTER.
Additional Notes:
SERVICE SHIFTER LIGHT APPEARS AND ALL LIGHTS GO RED ON GEAR SHIFTER.
Mfg Campaign: 11364042
Recall Date: Oct 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SERVICE SHIFTER LIGHT COMES ON AND ALL THE SHIFTER LIGHTS LIGHT UP AND TURN RED
Corrective Action:
SERVICE SHIFTER LIGHT COMES ON AND ALL THE SHIFTER LIGHTS LIGHT UP AND TURN RED
Additional Notes:
SERVICE SHIFTER LIGHT COMES ON AND ALL THE SHIFTER LIGHTS LIGHT UP AND TURN RED
Mfg Campaign: 11363781
Recall Date: Oct 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER WARNING CAME ON IN INSTRUMENT PANEL AND ALL RED LIGHTS ON GEAR PANEL WERE LIT UP AS I WAS SHIFTED FROM REVERSE TO DRIVE BACKING FROM MY DRIVEWAY.
Corrective Action:
SERVICE SHIFTER WARNING CAME ON IN INSTRUMENT PANEL AND ALL RED LIGHTS ON GEAR PANEL WERE LIT UP AS I WAS SHIFTED FROM REVERSE TO DRIVE BACKING FROM MY DRIVEWAY.
Additional Notes:
SERVICE SHIFTER WARNING CAME ON IN INSTRUMENT PANEL AND ALL RED LIGHTS ON GEAR PANEL WERE LIT UP AS I WAS SHIFTED FROM REVERSE TO DRIVE BACKING FROM MY DRIVEWAY.
Mfg Campaign: 11363611
Recall Date: Oct 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RANDOM AND INCONSISTENT SERVICE SHIFTER MESSAGE. SOMETIMES DISAPPEARS FOR MONTHS(THOUSANDS OF MILES). HAS HAPPENED 3 TIMES IN TOTAL. VEHICLE HAS LESS THAN 30,000 MILES. PURCHASED BRAND NEW. ALWAYS WHILE DRIVING. NEVER WHILE IN PARK. SHIFTER INDICATOR LIGHTS UP READ AND ERROR DISPLAYED ON DASHBOARD.
Corrective Action:
RANDOM AND INCONSISTENT SERVICE SHIFTER MESSAGE. SOMETIMES DISAPPEARS FOR MONTHS(THOUSANDS OF MILES). HAS HAPPENED 3 TIMES IN TOTAL. VEHICLE HAS LESS THAN 30,000 MILES. PURCHASED BRAND NEW. ALWAYS WHILE DRIVING. NEVER WHILE IN PARK. SHIFTER INDICATOR LIGHTS UP READ AND ERROR DISPLAYED ON DASHBOARD.
Additional Notes:
RANDOM AND INCONSISTENT SERVICE SHIFTER MESSAGE. SOMETIMES DISAPPEARS FOR MONTHS(THOUSANDS OF MILES). HAS HAPPENED 3 TIMES IN TOTAL. VEHICLE HAS LESS THAN 30,000 MILES. PURCHASED BRAND NEW. ALWAYS WHILE DRIVING. NEVER WHILE IN PARK. SHIFTER INDICATOR LIGHTS UP READ AND ERROR DISPLAYED ON DASHBOARD.
Mfg Campaign: 11363626
Recall Date: Oct 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ON 10/7/2020 THE SERVICE SHIFTER LIGHT CAME ON AND ALL LIGHTS ON THE SHIFTER TURN RED AS I WAS GETTING ONTO INTERSTATE 88 IN ILLINOIS. ON 10 /8/2020 IT CAME ON AGAIN WHILE DRIVING DOWN A CITY STREET. HAVE READ ABOUT THIS HAPPENING TO OTHERS AND CAUSING WRECKS.
Corrective Action:
ON 10/7/2020 THE SERVICE SHIFTER LIGHT CAME ON AND ALL LIGHTS ON THE SHIFTER TURN RED AS I WAS GETTING ONTO INTERSTATE 88 IN ILLINOIS. ON 10 /8/2020 IT CAME ON AGAIN WHILE DRIVING DOWN A CITY STREET. HAVE READ ABOUT THIS HAPPENING TO OTHERS AND CAUSING WRECKS.
Additional Notes:
ON 10/7/2020 THE SERVICE SHIFTER LIGHT CAME ON AND ALL LIGHTS ON THE SHIFTER TURN RED AS I WAS GETTING ONTO INTERSTATE 88 IN ILLINOIS. ON 10 /8/2020 IT CAME ON AGAIN WHILE DRIVING DOWN A CITY STREET. HAVE READ ABOUT THIS HAPPENING TO OTHERS AND CAUSING WRECKS.
Mfg Campaign: 11363409
Recall Date: Oct 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE SERVICE SHIFTER MESSAGE REMAINED ILLUMINATED. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE MESSAGE DISAPPEARED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PARKWAY CHRYSLER DODGE JEEP RAM LOCATED AT 311 COMMERCIAL PKWY, DOVER, OH 44622, AND THE TRANSMISSION SHIFTER CABLE WAS REPLACED. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE SERVICE SHIFTER MESSAGE REMAINED ILLUMINATED. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE MESSAGE DISAPPEARED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PARKWAY CHRYSLER DODGE JEEP RAM LOCATED AT 311 COMMERCIAL PKWY, DOVER, OH 44622, AND THE TRANSMISSION SHIFTER CABLE WAS REPLACED. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE SERVICE SHIFTER MESSAGE REMAINED ILLUMINATED. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE MESSAGE DISAPPEARED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PARKWAY CHRYSLER DODGE JEEP RAM LOCATED AT 311 COMMERCIAL PKWY, DOVER, OH 44622, AND THE TRANSMISSION SHIFTER CABLE WAS REPLACED. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000.
Mfg Campaign: 11362970
Recall Date: Oct 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN STARTING MY CAR THE 'SERVICE SHIFTER' WARNING IS DISPLAYED AND ALL RED LIGHTS COME ON FOR PNRD. THIS WILL SOMETIMES GO AWAY AFTER THE CAR IS TURNED OFF AND TURNED BACK ON AGAIN. IT MAY ALSO APPEAR WHILE ALREADY DRIVING ON CITY STREET OR FREEWAY.
Corrective Action:
WHEN STARTING MY CAR THE 'SERVICE SHIFTER' WARNING IS DISPLAYED AND ALL RED LIGHTS COME ON FOR PNRD. THIS WILL SOMETIMES GO AWAY AFTER THE CAR IS TURNED OFF AND TURNED BACK ON AGAIN. IT MAY ALSO APPEAR WHILE ALREADY DRIVING ON CITY STREET OR FREEWAY.
Additional Notes:
WHEN STARTING MY CAR THE 'SERVICE SHIFTER' WARNING IS DISPLAYED AND ALL RED LIGHTS COME ON FOR PNRD. THIS WILL SOMETIMES GO AWAY AFTER THE CAR IS TURNED OFF AND TURNED BACK ON AGAIN. IT MAY ALSO APPEAR WHILE ALREADY DRIVING ON CITY STREET OR FREEWAY.
Mfg Campaign: 11363004
Recall Date: Oct 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.
Corrective Action:
VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.
Additional Notes:
VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.
Mfg Campaign: 11363099
Recall Date: Oct 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.
Corrective Action:
VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.
Additional Notes:
VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.
Mfg Campaign: 11363099
Recall Date: Oct 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.
Corrective Action:
VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.
Additional Notes:
VEHICLE WON'T START NO CLICK OR CRANK ALL LIGHTS ARE ON AND DASH READS ENGINE TOO HOT , VEHICLE HASN'T BEEN RUNNING FOR ABOUT 3 HOURS TODAY.
Mfg Campaign: 11363099
Recall Date: Oct 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RANDOMLY, FROM TIME TO TIME WHILE DRIVING, MY SHIFTER LIGHTS ALL TURN RED AND MY MESSAGE CENTER READS SERVICE SHIFTER. I PARK MY JEEP, TURN IT OFF AND BACK ON, AND THE MESSAGE GOES AWAY. IT BEGAN DOING THIS WITH ONLY 29,000 MILES ON THE VEHICLE.
Corrective Action:
RANDOMLY, FROM TIME TO TIME WHILE DRIVING, MY SHIFTER LIGHTS ALL TURN RED AND MY MESSAGE CENTER READS SERVICE SHIFTER. I PARK MY JEEP, TURN IT OFF AND BACK ON, AND THE MESSAGE GOES AWAY. IT BEGAN DOING THIS WITH ONLY 29,000 MILES ON THE VEHICLE.
Additional Notes:
RANDOMLY, FROM TIME TO TIME WHILE DRIVING, MY SHIFTER LIGHTS ALL TURN RED AND MY MESSAGE CENTER READS SERVICE SHIFTER. I PARK MY JEEP, TURN IT OFF AND BACK ON, AND THE MESSAGE GOES AWAY. IT BEGAN DOING THIS WITH ONLY 29,000 MILES ON THE VEHICLE.
Mfg Campaign: 11362909
Recall Date: Oct 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SERVICE SHIFTER AT 40000 MILES AND NOW AT 54000 MILES JEEP IS SPUTTERING WHEN ACCELERATING AND JEEP WILL NOT START. BATTER AND ALTERNATOR ARE GOOD.
Corrective Action:
SERVICE SHIFTER AT 40000 MILES AND NOW AT 54000 MILES JEEP IS SPUTTERING WHEN ACCELERATING AND JEEP WILL NOT START. BATTER AND ALTERNATOR ARE GOOD.
Additional Notes:
SERVICE SHIFTER AT 40000 MILES AND NOW AT 54000 MILES JEEP IS SPUTTERING WHEN ACCELERATING AND JEEP WILL NOT START. BATTER AND ALTERNATOR ARE GOOD.
Mfg Campaign: 11362549
Recall Date: Oct 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
SERVICE SHIFTER AT 40000 MILES AND NOW AT 54000 MILES JEEP IS SPUTTERING WHEN ACCELERATING AND JEEP WILL NOT START. BATTER AND ALTERNATOR ARE GOOD.
Corrective Action:
SERVICE SHIFTER AT 40000 MILES AND NOW AT 54000 MILES JEEP IS SPUTTERING WHEN ACCELERATING AND JEEP WILL NOT START. BATTER AND ALTERNATOR ARE GOOD.
Additional Notes:
SERVICE SHIFTER AT 40000 MILES AND NOW AT 54000 MILES JEEP IS SPUTTERING WHEN ACCELERATING AND JEEP WILL NOT START. BATTER AND ALTERNATOR ARE GOOD.
Mfg Campaign: 11362549
Recall Date: Oct 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"SERVICE SHIFTER" WARNING LIGHT STARTED COMING ON ON THE DRIVER DISPLAY THIS SUMMER, ACCOMPANIED WITH A WARNING CHIME. AT FIRST INTERMITTENTLY, NOW IT IS ON PRETTY MUCH FULL TIME AFTER MOVING INTO GEAR. I AM UNABLE TO USE 4WD, SEE ELECTRONIC SPEEDOMETER, GAS CONSUMPTION GAUGES OR OTHER INFORMATION ON VEHICLE DUE TO THE ERROR MESSAGE. TOOK TO WYLER EASTGATE JEEP ON 7/16, THEY INFORMED ME THE BEZEL ON THE SHIFTER NEEDED REPLACEMENT, AND THE PART WOULD BE IN THE FOLLOWING WEEK. I HAD THEM KEEP THE CAR FOR THE FOLLOWING WEEK. THE FOLLOWING WEEK THEY NOTIFIED ME IT WAS POSSIBLE THE PART WOULDN'T BE AVAILABLE UNTIL THE END OF THE JULY, BUT THAT THE VEHICLE WAS STILL UNDER WARRANTY SO IT WOULDN'T COST ME ANYTHING. I HAVE SINCE FOLLOWED UP IN AUGUST AND AGAIN LAST WEEK AS THE DEALER NEVER CALLED BACK ON THE STATUS. THE LATEST CALL WAS ON 9/29 (ALMOST 3 MONTHS SINCE FIRST APPOINTMENT), AND THE PARTS DEPARTMENT CONTACT TOLD ME THAT OF THE TWO PARTS NEEDED FOR THE REPAIR, ONE WAS PLACED ON "INCREASED BACKORDER STATUS" FROM JEEP, MEANING THAT THE DEALERSHIPS WERE "BLOCKED" FROM ORDERING IT OR IT EVEN BEING SENT OUT TO THE DEALERSHIP. THEY ARE NOW UNAWARE OF WHEN THE PART MIGHT BECOME AVAILABLE AGAIN. FROM THIS EXPERIENCE AND THE COMMENTS, IT SOUNDS AS THOUGH THE PART IS FAULTY, HENCE IT WON'T BE USED ON A REPAIR. SOUNDS LIKE THERE SHOULD BE A RECALL ISSUED IF THE PART IS FAULTY AND THE NUMBER OF COMPLAINTS IS SO WIDESPREAD, AND JEEP HASN'T ADDRESSED IT TO CONSUMERS OR DEALERS. MY 2017 CHEROKEE HAS 28,000 MILES.
Corrective Action:
"SERVICE SHIFTER" WARNING LIGHT STARTED COMING ON ON THE DRIVER DISPLAY THIS SUMMER, ACCOMPANIED WITH A WARNING CHIME. AT FIRST INTERMITTENTLY, NOW IT IS ON PRETTY MUCH FULL TIME AFTER MOVING INTO GEAR. I AM UNABLE TO USE 4WD, SEE ELECTRONIC SPEEDOMETER, GAS CONSUMPTION GAUGES OR OTHER INFORMATION ON VEHICLE DUE TO THE ERROR MESSAGE. TOOK TO WYLER EASTGATE JEEP ON 7/16, THEY INFORMED ME THE BEZEL ON THE SHIFTER NEEDED REPLACEMENT, AND THE PART WOULD BE IN THE FOLLOWING WEEK. I HAD THEM KEEP THE CAR FOR THE FOLLOWING WEEK. THE FOLLOWING WEEK THEY NOTIFIED ME IT WAS POSSIBLE THE PART WOULDN'T BE AVAILABLE UNTIL THE END OF THE JULY, BUT THAT THE VEHICLE WAS STILL UNDER WARRANTY SO IT WOULDN'T COST ME ANYTHING. I HAVE SINCE FOLLOWED UP IN AUGUST AND AGAIN LAST WEEK AS THE DEALER NEVER CALLED BACK ON THE STATUS. THE LATEST CALL WAS ON 9/29 (ALMOST 3 MONTHS SINCE FIRST APPOINTMENT), AND THE PARTS DEPARTMENT CONTACT TOLD ME THAT OF THE TWO PARTS NEEDED FOR THE REPAIR, ONE WAS PLACED ON "INCREASED BACKORDER STATUS" FROM JEEP, MEANING THAT THE DEALERSHIPS WERE "BLOCKED" FROM ORDERING IT OR IT EVEN BEING SENT OUT TO THE DEALERSHIP. THEY ARE NOW UNAWARE OF WHEN THE PART MIGHT BECOME AVAILABLE AGAIN. FROM THIS EXPERIENCE AND THE COMMENTS, IT SOUNDS AS THOUGH THE PART IS FAULTY, HENCE IT WON'T BE USED ON A REPAIR. SOUNDS LIKE THERE SHOULD BE A RECALL ISSUED IF THE PART IS FAULTY AND THE NUMBER OF COMPLAINTS IS SO WIDESPREAD, AND JEEP HASN'T ADDRESSED IT TO CONSUMERS OR DEALERS. MY 2017 CHEROKEE HAS 28,000 MILES.
Additional Notes:
"SERVICE SHIFTER" WARNING LIGHT STARTED COMING ON ON THE DRIVER DISPLAY THIS SUMMER, ACCOMPANIED WITH A WARNING CHIME. AT FIRST INTERMITTENTLY, NOW IT IS ON PRETTY MUCH FULL TIME AFTER MOVING INTO GEAR. I AM UNABLE TO USE 4WD, SEE ELECTRONIC SPEEDOMETER, GAS CONSUMPTION GAUGES OR OTHER INFORMATION ON VEHICLE DUE TO THE ERROR MESSAGE. TOOK TO WYLER EASTGATE JEEP ON 7/16, THEY INFORMED ME THE BEZEL ON THE SHIFTER NEEDED REPLACEMENT, AND THE PART WOULD BE IN THE FOLLOWING WEEK. I HAD THEM KEEP THE CAR FOR THE FOLLOWING WEEK. THE FOLLOWING WEEK THEY NOTIFIED ME IT WAS POSSIBLE THE PART WOULDN'T BE AVAILABLE UNTIL THE END OF THE JULY, BUT THAT THE VEHICLE WAS STILL UNDER WARRANTY SO IT WOULDN'T COST ME ANYTHING. I HAVE SINCE FOLLOWED UP IN AUGUST AND AGAIN LAST WEEK AS THE DEALER NEVER CALLED BACK ON THE STATUS. THE LATEST CALL WAS ON 9/29 (ALMOST 3 MONTHS SINCE FIRST APPOINTMENT), AND THE PARTS DEPARTMENT CONTACT TOLD ME THAT OF THE TWO PARTS NEEDED FOR THE REPAIR, ONE WAS PLACED ON "INCREASED BACKORDER STATUS" FROM JEEP, MEANING THAT THE DEALERSHIPS WERE "BLOCKED" FROM ORDERING IT OR IT EVEN BEING SENT OUT TO THE DEALERSHIP. THEY ARE NOW UNAWARE OF WHEN THE PART MIGHT BECOME AVAILABLE AGAIN. FROM THIS EXPERIENCE AND THE COMMENTS, IT SOUNDS AS THOUGH THE PART IS FAULTY, HENCE IT WON'T BE USED ON A REPAIR. SOUNDS LIKE THERE SHOULD BE A RECALL ISSUED IF THE PART IS FAULTY AND THE NUMBER OF COMPLAINTS IS SO WIDESPREAD, AND JEEP HASN'T ADDRESSED IT TO CONSUMERS OR DEALERS. MY 2017 CHEROKEE HAS 28,000 MILES.
Mfg Campaign: 11362210
Recall Date: Oct 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SERVICE SHIFTER LIGHT COMES ON AND ALL GEARS LIGHT UP. CAR MAKES LOUD CLUNK NOISE WHEN SHIFTING GEARS AND HAS A HARD TIME SWITCHING GEARS. WAS TOLD BY DEALERSHIP THAT ELECTRONIC SHIFTER BEZEL AND PIGTAIL NEED TO BE REPLACED. KNOWN PROBLEM OF THE JEEP CHEROKEE.
Corrective Action:
SERVICE SHIFTER LIGHT COMES ON AND ALL GEARS LIGHT UP. CAR MAKES LOUD CLUNK NOISE WHEN SHIFTING GEARS AND HAS A HARD TIME SWITCHING GEARS. WAS TOLD BY DEALERSHIP THAT ELECTRONIC SHIFTER BEZEL AND PIGTAIL NEED TO BE REPLACED. KNOWN PROBLEM OF THE JEEP CHEROKEE.
Additional Notes:
SERVICE SHIFTER LIGHT COMES ON AND ALL GEARS LIGHT UP. CAR MAKES LOUD CLUNK NOISE WHEN SHIFTING GEARS AND HAS A HARD TIME SWITCHING GEARS. WAS TOLD BY DEALERSHIP THAT ELECTRONIC SHIFTER BEZEL AND PIGTAIL NEED TO BE REPLACED. KNOWN PROBLEM OF THE JEEP CHEROKEE.
Mfg Campaign: 11361676
Recall Date: Sep 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER LIGHT COMES ON AND ALL GEARS LIGHT UP. CAR MAKES LOUD CLUNK NOISE WHEN SHIFTING GEARS AND HAS A HARD TIME SWITCHING GEARS. WAS TOLD BY DEALERSHIP THAT ELECTRONIC SHIFTER BEZEL AND PIGTAIL NEED TO BE REPLACED. KNOWN PROBLEM OF THE JEEP CHEROKEE.
Corrective Action:
SERVICE SHIFTER LIGHT COMES ON AND ALL GEARS LIGHT UP. CAR MAKES LOUD CLUNK NOISE WHEN SHIFTING GEARS AND HAS A HARD TIME SWITCHING GEARS. WAS TOLD BY DEALERSHIP THAT ELECTRONIC SHIFTER BEZEL AND PIGTAIL NEED TO BE REPLACED. KNOWN PROBLEM OF THE JEEP CHEROKEE.
Additional Notes:
SERVICE SHIFTER LIGHT COMES ON AND ALL GEARS LIGHT UP. CAR MAKES LOUD CLUNK NOISE WHEN SHIFTING GEARS AND HAS A HARD TIME SWITCHING GEARS. WAS TOLD BY DEALERSHIP THAT ELECTRONIC SHIFTER BEZEL AND PIGTAIL NEED TO BE REPLACED. KNOWN PROBLEM OF THE JEEP CHEROKEE.
Mfg Campaign: 11361676
Recall Date: Sep 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING MY JEEP THE SCREEN LIGHTS UP AND FLASHES SERVICE SHIFTER, IT THEN LIGHTS UP THE WHOLE PANEL PRND IN RED AND MAKES IT HARD TO STEER ONE I STOP AND TURN THE VEHICLE OFF IT GOES AWAY BUT WILL POP UP RANDOMLY
Corrective Action:
WHILE DRIVING MY JEEP THE SCREEN LIGHTS UP AND FLASHES SERVICE SHIFTER, IT THEN LIGHTS UP THE WHOLE PANEL PRND IN RED AND MAKES IT HARD TO STEER ONE I STOP AND TURN THE VEHICLE OFF IT GOES AWAY BUT WILL POP UP RANDOMLY
Additional Notes:
WHILE DRIVING MY JEEP THE SCREEN LIGHTS UP AND FLASHES SERVICE SHIFTER, IT THEN LIGHTS UP THE WHOLE PANEL PRND IN RED AND MAKES IT HARD TO STEER ONE I STOP AND TURN THE VEHICLE OFF IT GOES AWAY BUT WILL POP UP RANDOMLY
Mfg Campaign: 11361449
Recall Date: Sep 28, 2020
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