Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
LIGHT ON DASH: SERVICE SHIFTER. ALL LIGHTS ON SHIFTER ON SUCH AS:P, R, N, D, OD. LIGHTS ON IN MOTION AND STOPPED.
Corrective Action:
LIGHT ON DASH: SERVICE SHIFTER. ALL LIGHTS ON SHIFTER ON SUCH AS:P, R, N, D, OD. LIGHTS ON IN MOTION AND STOPPED.
Additional Notes:
LIGHT ON DASH: SERVICE SHIFTER. ALL LIGHTS ON SHIFTER ON SUCH AS:P, R, N, D, OD. LIGHTS ON IN MOTION AND STOPPED.
Mfg Campaign: 11373846
Recall Date: Nov 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR STARTED OFF BY PROBLEMS WITH THE CHIP TO COMPUTE THAT IT NEEDED TO OPEN THE TEMPERATURE CONTROL VALVE. SO WITH THAT CAME THE INABILITY FOR ME TO START THE CAR BY BEING OUTSIDE OF IT AND ALSO THE CHECK ENGINE LIGHT WOULD COME ON. THEN OUR GEARS WOULD LIGHT UP AS IF THE CAR WAS IN EVER POSITION POSSIBLE. WE WOULD PARK CUT THE CAR OFF AND RESUME TO DRIVE. THIS PROBLEM PERSISTED FOR A WEEK OR SO WENT AWAY AND EVENTUALLY CAME BACK. NOW THE ENGINE FEELS AS IF IT'S GIVING OUT IT DOESN'T ACCELERATE WELL, I KNOW IT'S A V4 BUT IT SHOULD HAVE MAINTAINED THE GET UP THE CAR HAS LESS THAN 50,000 MILES ON IT AND IS WELL MAINTAINED WITH FREQUENT OIL CHANGES WITH THE BEST OIL. CAR IS NEVER DRIVEN ON E OR ANYTHING I DON'T UNDERSTAND HOW THE CAR IS FAILING THIS EARLY. I HEARD JEEP'S HAVE BEEN VERY DEPENDABLE CARS.
Corrective Action:
THE CAR STARTED OFF BY PROBLEMS WITH THE CHIP TO COMPUTE THAT IT NEEDED TO OPEN THE TEMPERATURE CONTROL VALVE. SO WITH THAT CAME THE INABILITY FOR ME TO START THE CAR BY BEING OUTSIDE OF IT AND ALSO THE CHECK ENGINE LIGHT WOULD COME ON. THEN OUR GEARS WOULD LIGHT UP AS IF THE CAR WAS IN EVER POSITION POSSIBLE. WE WOULD PARK CUT THE CAR OFF AND RESUME TO DRIVE. THIS PROBLEM PERSISTED FOR A WEEK OR SO WENT AWAY AND EVENTUALLY CAME BACK. NOW THE ENGINE FEELS AS IF IT'S GIVING OUT IT DOESN'T ACCELERATE WELL, I KNOW IT'S A V4 BUT IT SHOULD HAVE MAINTAINED THE GET UP THE CAR HAS LESS THAN 50,000 MILES ON IT AND IS WELL MAINTAINED WITH FREQUENT OIL CHANGES WITH THE BEST OIL. CAR IS NEVER DRIVEN ON E OR ANYTHING I DON'T UNDERSTAND HOW THE CAR IS FAILING THIS EARLY. I HEARD JEEP'S HAVE BEEN VERY DEPENDABLE CARS.
Additional Notes:
THE CAR STARTED OFF BY PROBLEMS WITH THE CHIP TO COMPUTE THAT IT NEEDED TO OPEN THE TEMPERATURE CONTROL VALVE. SO WITH THAT CAME THE INABILITY FOR ME TO START THE CAR BY BEING OUTSIDE OF IT AND ALSO THE CHECK ENGINE LIGHT WOULD COME ON. THEN OUR GEARS WOULD LIGHT UP AS IF THE CAR WAS IN EVER POSITION POSSIBLE. WE WOULD PARK CUT THE CAR OFF AND RESUME TO DRIVE. THIS PROBLEM PERSISTED FOR A WEEK OR SO WENT AWAY AND EVENTUALLY CAME BACK. NOW THE ENGINE FEELS AS IF IT'S GIVING OUT IT DOESN'T ACCELERATE WELL, I KNOW IT'S A V4 BUT IT SHOULD HAVE MAINTAINED THE GET UP THE CAR HAS LESS THAN 50,000 MILES ON IT AND IS WELL MAINTAINED WITH FREQUENT OIL CHANGES WITH THE BEST OIL. CAR IS NEVER DRIVEN ON E OR ANYTHING I DON'T UNDERSTAND HOW THE CAR IS FAILING THIS EARLY. I HEARD JEEP'S HAVE BEEN VERY DEPENDABLE CARS.
Mfg Campaign: 11373678
Recall Date: Nov 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE CAR STARTED OFF BY PROBLEMS WITH THE CHIP TO COMPUTE THAT IT NEEDED TO OPEN THE TEMPERATURE CONTROL VALVE. SO WITH THAT CAME THE INABILITY FOR ME TO START THE CAR BY BEING OUTSIDE OF IT AND ALSO THE CHECK ENGINE LIGHT WOULD COME ON. THEN OUR GEARS WOULD LIGHT UP AS IF THE CAR WAS IN EVER POSITION POSSIBLE. WE WOULD PARK CUT THE CAR OFF AND RESUME TO DRIVE. THIS PROBLEM PERSISTED FOR A WEEK OR SO WENT AWAY AND EVENTUALLY CAME BACK. NOW THE ENGINE FEELS AS IF IT'S GIVING OUT IT DOESN'T ACCELERATE WELL, I KNOW IT'S A V4 BUT IT SHOULD HAVE MAINTAINED THE GET UP THE CAR HAS LESS THAN 50,000 MILES ON IT AND IS WELL MAINTAINED WITH FREQUENT OIL CHANGES WITH THE BEST OIL. CAR IS NEVER DRIVEN ON E OR ANYTHING I DON'T UNDERSTAND HOW THE CAR IS FAILING THIS EARLY. I HEARD JEEP'S HAVE BEEN VERY DEPENDABLE CARS.
Corrective Action:
THE CAR STARTED OFF BY PROBLEMS WITH THE CHIP TO COMPUTE THAT IT NEEDED TO OPEN THE TEMPERATURE CONTROL VALVE. SO WITH THAT CAME THE INABILITY FOR ME TO START THE CAR BY BEING OUTSIDE OF IT AND ALSO THE CHECK ENGINE LIGHT WOULD COME ON. THEN OUR GEARS WOULD LIGHT UP AS IF THE CAR WAS IN EVER POSITION POSSIBLE. WE WOULD PARK CUT THE CAR OFF AND RESUME TO DRIVE. THIS PROBLEM PERSISTED FOR A WEEK OR SO WENT AWAY AND EVENTUALLY CAME BACK. NOW THE ENGINE FEELS AS IF IT'S GIVING OUT IT DOESN'T ACCELERATE WELL, I KNOW IT'S A V4 BUT IT SHOULD HAVE MAINTAINED THE GET UP THE CAR HAS LESS THAN 50,000 MILES ON IT AND IS WELL MAINTAINED WITH FREQUENT OIL CHANGES WITH THE BEST OIL. CAR IS NEVER DRIVEN ON E OR ANYTHING I DON'T UNDERSTAND HOW THE CAR IS FAILING THIS EARLY. I HEARD JEEP'S HAVE BEEN VERY DEPENDABLE CARS.
Additional Notes:
THE CAR STARTED OFF BY PROBLEMS WITH THE CHIP TO COMPUTE THAT IT NEEDED TO OPEN THE TEMPERATURE CONTROL VALVE. SO WITH THAT CAME THE INABILITY FOR ME TO START THE CAR BY BEING OUTSIDE OF IT AND ALSO THE CHECK ENGINE LIGHT WOULD COME ON. THEN OUR GEARS WOULD LIGHT UP AS IF THE CAR WAS IN EVER POSITION POSSIBLE. WE WOULD PARK CUT THE CAR OFF AND RESUME TO DRIVE. THIS PROBLEM PERSISTED FOR A WEEK OR SO WENT AWAY AND EVENTUALLY CAME BACK. NOW THE ENGINE FEELS AS IF IT'S GIVING OUT IT DOESN'T ACCELERATE WELL, I KNOW IT'S A V4 BUT IT SHOULD HAVE MAINTAINED THE GET UP THE CAR HAS LESS THAN 50,000 MILES ON IT AND IS WELL MAINTAINED WITH FREQUENT OIL CHANGES WITH THE BEST OIL. CAR IS NEVER DRIVEN ON E OR ANYTHING I DON'T UNDERSTAND HOW THE CAR IS FAILING THIS EARLY. I HEARD JEEP'S HAVE BEEN VERY DEPENDABLE CARS.
Mfg Campaign: 11373678
Recall Date: Nov 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE NOTICE FOR SERVICE SHIFTER COME'S ON, ALL THE LIGHTS ON THE GEAR SELECTOR LIGHT UP. YOU CAN'T TELL WHICH GEAR THE CAR IS IN. THIS NOTICE SHOWS IN THE INSTRUMENT CLUSTER, WHERE THE SPEED ODOMETER IS. THIS HAS HAPPENED ON AND OFF FOR 6 TO 8 MONTHS, THE DEALERSHIP FOUND NOTHING. THIS HAPPENS WHILE DRIVING AND JUST STARTING THE VEHICLE.
Corrective Action:
THE NOTICE FOR SERVICE SHIFTER COME'S ON, ALL THE LIGHTS ON THE GEAR SELECTOR LIGHT UP. YOU CAN'T TELL WHICH GEAR THE CAR IS IN. THIS NOTICE SHOWS IN THE INSTRUMENT CLUSTER, WHERE THE SPEED ODOMETER IS. THIS HAS HAPPENED ON AND OFF FOR 6 TO 8 MONTHS, THE DEALERSHIP FOUND NOTHING. THIS HAPPENS WHILE DRIVING AND JUST STARTING THE VEHICLE.
Additional Notes:
THE NOTICE FOR SERVICE SHIFTER COME'S ON, ALL THE LIGHTS ON THE GEAR SELECTOR LIGHT UP. YOU CAN'T TELL WHICH GEAR THE CAR IS IN. THIS NOTICE SHOWS IN THE INSTRUMENT CLUSTER, WHERE THE SPEED ODOMETER IS. THIS HAS HAPPENED ON AND OFF FOR 6 TO 8 MONTHS, THE DEALERSHIP FOUND NOTHING. THIS HAPPENS WHILE DRIVING AND JUST STARTING THE VEHICLE.
Mfg Campaign: 11373445
Recall Date: Nov 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HADNT HAD MY CAR SIX MONTHS AND THE SERVICE SHIFTER LIGHT CAME ON. ALL OF THE LIGHTS ON THE GEAR SHIFTER CAME ON. TOOK HAD FIXED AT DEALERSHIP. THEY TOLD ME IT JUST NEEDED TO BE RESET. THEN IT HAPPENED AGAIN A LITTLE WHILE LATER TOOK IT BACK AND THEY REPLACED THE SHIFTER. NOW IT IS HAPPENING AGAIN. I HAV READ SEVERAL PEOPLE THAT THIS IS HAPPENING TO. THIS NEEDS TO BE A RECALL PEOPLE CANT KEEP FIXING THIS OVER AND OVER AND OVER.
Corrective Action:
I HADNT HAD MY CAR SIX MONTHS AND THE SERVICE SHIFTER LIGHT CAME ON. ALL OF THE LIGHTS ON THE GEAR SHIFTER CAME ON. TOOK HAD FIXED AT DEALERSHIP. THEY TOLD ME IT JUST NEEDED TO BE RESET. THEN IT HAPPENED AGAIN A LITTLE WHILE LATER TOOK IT BACK AND THEY REPLACED THE SHIFTER. NOW IT IS HAPPENING AGAIN. I HAV READ SEVERAL PEOPLE THAT THIS IS HAPPENING TO. THIS NEEDS TO BE A RECALL PEOPLE CANT KEEP FIXING THIS OVER AND OVER AND OVER.
Additional Notes:
I HADNT HAD MY CAR SIX MONTHS AND THE SERVICE SHIFTER LIGHT CAME ON. ALL OF THE LIGHTS ON THE GEAR SHIFTER CAME ON. TOOK HAD FIXED AT DEALERSHIP. THEY TOLD ME IT JUST NEEDED TO BE RESET. THEN IT HAPPENED AGAIN A LITTLE WHILE LATER TOOK IT BACK AND THEY REPLACED THE SHIFTER. NOW IT IS HAPPENING AGAIN. I HAV READ SEVERAL PEOPLE THAT THIS IS HAPPENING TO. THIS NEEDS TO BE A RECALL PEOPLE CANT KEEP FIXING THIS OVER AND OVER AND OVER.
Mfg Campaign: 11373502
Recall Date: Nov 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"SERVICE SHIFTER" KEEPS COMING ON AND READING OTHER REVIEWS ONLINE TELLS ME THIS IS A DANGEROUS ISSUE AND THAT THE VEHICLE WILL GO INTO PARK RANDOMLY NO MATTER WHAT SPEED YOU'RE DRIVING AT. ONLY 64K MILES!!!
Corrective Action:
"SERVICE SHIFTER" KEEPS COMING ON AND READING OTHER REVIEWS ONLINE TELLS ME THIS IS A DANGEROUS ISSUE AND THAT THE VEHICLE WILL GO INTO PARK RANDOMLY NO MATTER WHAT SPEED YOU'RE DRIVING AT. ONLY 64K MILES!!!
Additional Notes:
"SERVICE SHIFTER" KEEPS COMING ON AND READING OTHER REVIEWS ONLINE TELLS ME THIS IS A DANGEROUS ISSUE AND THAT THE VEHICLE WILL GO INTO PARK RANDOMLY NO MATTER WHAT SPEED YOU'RE DRIVING AT. ONLY 64K MILES!!!
Mfg Campaign: 11372976
Recall Date: Nov 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY CAR STOPPED ACCELERATING WHILE DRIVING AND ACTED LIKE I SHIFTED IT TO NEUTRAL. I TOOK IT TO THE DEALERSHIP TODAY AND WAS TOLD I NEED A TRANSMISSION SOFTWARE UPDATE. THERE HAS BEEN A RECALL FOR THIS EXACT THING BUT MY VEHICLE WASN'T INCLUDED IN THE RECALL. ALSO, MY EXTENDED WARRANTY WOULDN'T COVER IT SO I HAD TO PAY FOR IT OUT OF POCKET ALONG WITH THE DIAGNOSTIC SERVICE. NO CODES SHOWED UP EVEN THOUGH A LIGHT CAME ON WHEN IT HAPPENED TO ME TWICE THAT SAID VEHICLE MUST BE STOPPED TO SHIFT. THIS IS EXTREMELY DANGEROUS AND IT SHOULD BE COVERED.
Corrective Action:
MY CAR STOPPED ACCELERATING WHILE DRIVING AND ACTED LIKE I SHIFTED IT TO NEUTRAL. I TOOK IT TO THE DEALERSHIP TODAY AND WAS TOLD I NEED A TRANSMISSION SOFTWARE UPDATE. THERE HAS BEEN A RECALL FOR THIS EXACT THING BUT MY VEHICLE WASN'T INCLUDED IN THE RECALL. ALSO, MY EXTENDED WARRANTY WOULDN'T COVER IT SO I HAD TO PAY FOR IT OUT OF POCKET ALONG WITH THE DIAGNOSTIC SERVICE. NO CODES SHOWED UP EVEN THOUGH A LIGHT CAME ON WHEN IT HAPPENED TO ME TWICE THAT SAID VEHICLE MUST BE STOPPED TO SHIFT. THIS IS EXTREMELY DANGEROUS AND IT SHOULD BE COVERED.
Additional Notes:
MY CAR STOPPED ACCELERATING WHILE DRIVING AND ACTED LIKE I SHIFTED IT TO NEUTRAL. I TOOK IT TO THE DEALERSHIP TODAY AND WAS TOLD I NEED A TRANSMISSION SOFTWARE UPDATE. THERE HAS BEEN A RECALL FOR THIS EXACT THING BUT MY VEHICLE WASN'T INCLUDED IN THE RECALL. ALSO, MY EXTENDED WARRANTY WOULDN'T COVER IT SO I HAD TO PAY FOR IT OUT OF POCKET ALONG WITH THE DIAGNOSTIC SERVICE. NO CODES SHOWED UP EVEN THOUGH A LIGHT CAME ON WHEN IT HAPPENED TO ME TWICE THAT SAID VEHICLE MUST BE STOPPED TO SHIFT. THIS IS EXTREMELY DANGEROUS AND IT SHOULD BE COVERED.
Mfg Campaign: 11372757
Recall Date: Nov 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SERVICE SHIFTER WARNING CAME UP WHILE DRIVING ON A CITY STREET. THE VEHICLE HAS ROUGHLY 45000. NOTHING HAPPENED THIS TIME BUT I HAVE SEEN THIS IS A COMMON OCCURRENCE AND CAN LEAD TO THE VEHICLE SHUTTING OFF IN MOTION.
Corrective Action:
THE SERVICE SHIFTER WARNING CAME UP WHILE DRIVING ON A CITY STREET. THE VEHICLE HAS ROUGHLY 45000. NOTHING HAPPENED THIS TIME BUT I HAVE SEEN THIS IS A COMMON OCCURRENCE AND CAN LEAD TO THE VEHICLE SHUTTING OFF IN MOTION.
Additional Notes:
THE SERVICE SHIFTER WARNING CAME UP WHILE DRIVING ON A CITY STREET. THE VEHICLE HAS ROUGHLY 45000. NOTHING HAPPENED THIS TIME BUT I HAVE SEEN THIS IS A COMMON OCCURRENCE AND CAN LEAD TO THE VEHICLE SHUTTING OFF IN MOTION.
Mfg Campaign: 11372517
Recall Date: Nov 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE SERVICE SHIFTER WARNING CAME UP WHILE DRIVING ON A CITY STREET. THE VEHICLE HAS ROUGHLY 45000. NOTHING HAPPENED THIS TIME BUT I HAVE SEEN THIS IS A COMMON OCCURRENCE AND CAN LEAD TO THE VEHICLE SHUTTING OFF IN MOTION.
Corrective Action:
THE SERVICE SHIFTER WARNING CAME UP WHILE DRIVING ON A CITY STREET. THE VEHICLE HAS ROUGHLY 45000. NOTHING HAPPENED THIS TIME BUT I HAVE SEEN THIS IS A COMMON OCCURRENCE AND CAN LEAD TO THE VEHICLE SHUTTING OFF IN MOTION.
Additional Notes:
THE SERVICE SHIFTER WARNING CAME UP WHILE DRIVING ON A CITY STREET. THE VEHICLE HAS ROUGHLY 45000. NOTHING HAPPENED THIS TIME BUT I HAVE SEEN THIS IS A COMMON OCCURRENCE AND CAN LEAD TO THE VEHICLE SHUTTING OFF IN MOTION.
Mfg Campaign: 11372517
Recall Date: Nov 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I'VE HAD THE SERVICE SHIFTER LIGHT COME AND OFF SINCE I BOUGHT IT USED 15 MONTHS AGO. I TOLD THE DEALERSHIP AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG. TWO DAYS AGO, I WAS DRIVING 40 MPH AND THE CAR STOPPED ACCELERATING AND A LIGHT CAME ON THAT SAID CAR MUST BE STOPPED TO SHIFT. IN THE MIDDLE OF THE ROAD, I PUT IT IN PARK AND BACK TO DRIVE BUT THE ENGINE JUST REVVED SO I TURNED IT OFF AND BACK ON BEFORE I COULD GET IT TO GO. THE NIGHT BEFORE I DROVE ON THE EXPRESSWAY AND MOST LIKELY WOULD HAVE BEEN HIT. I CALLED THE DEALERSHIP AND THEY WON'T EVEN LOOK AT IT FOR A WEEK. I'M SCARED TO DEATH DRIVING IT. THEY WON'T GIVE ME A LOANER ALTHOUGH I BOUGHT AN EXTENDED WARRANTY. I STARTED RESEARCHING AND SAW MANY HAVING PROBLEMS WITH THE SERVICE SHIFTER LIGHT AND TO COME HERE TO FILE A COMPLAINT. I WANT JEEP TO MAKE THIS RIGHT. I COULDN'T TRADE THIS SOON WITHOUT LOSING MONEY. I BOUGHT A NEW CAR TO HAVE A SAFE VEHICLE AND NOW I'M AFRAID OF HAVING AN ACCIDENT UNLESS THIS CAN BE FIXED.
Corrective Action:
I'VE HAD THE SERVICE SHIFTER LIGHT COME AND OFF SINCE I BOUGHT IT USED 15 MONTHS AGO. I TOLD THE DEALERSHIP AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG. TWO DAYS AGO, I WAS DRIVING 40 MPH AND THE CAR STOPPED ACCELERATING AND A LIGHT CAME ON THAT SAID CAR MUST BE STOPPED TO SHIFT. IN THE MIDDLE OF THE ROAD, I PUT IT IN PARK AND BACK TO DRIVE BUT THE ENGINE JUST REVVED SO I TURNED IT OFF AND BACK ON BEFORE I COULD GET IT TO GO. THE NIGHT BEFORE I DROVE ON THE EXPRESSWAY AND MOST LIKELY WOULD HAVE BEEN HIT. I CALLED THE DEALERSHIP AND THEY WON'T EVEN LOOK AT IT FOR A WEEK. I'M SCARED TO DEATH DRIVING IT. THEY WON'T GIVE ME A LOANER ALTHOUGH I BOUGHT AN EXTENDED WARRANTY. I STARTED RESEARCHING AND SAW MANY HAVING PROBLEMS WITH THE SERVICE SHIFTER LIGHT AND TO COME HERE TO FILE A COMPLAINT. I WANT JEEP TO MAKE THIS RIGHT. I COULDN'T TRADE THIS SOON WITHOUT LOSING MONEY. I BOUGHT A NEW CAR TO HAVE A SAFE VEHICLE AND NOW I'M AFRAID OF HAVING AN ACCIDENT UNLESS THIS CAN BE FIXED.
Additional Notes:
I'VE HAD THE SERVICE SHIFTER LIGHT COME AND OFF SINCE I BOUGHT IT USED 15 MONTHS AGO. I TOLD THE DEALERSHIP AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG. TWO DAYS AGO, I WAS DRIVING 40 MPH AND THE CAR STOPPED ACCELERATING AND A LIGHT CAME ON THAT SAID CAR MUST BE STOPPED TO SHIFT. IN THE MIDDLE OF THE ROAD, I PUT IT IN PARK AND BACK TO DRIVE BUT THE ENGINE JUST REVVED SO I TURNED IT OFF AND BACK ON BEFORE I COULD GET IT TO GO. THE NIGHT BEFORE I DROVE ON THE EXPRESSWAY AND MOST LIKELY WOULD HAVE BEEN HIT. I CALLED THE DEALERSHIP AND THEY WON'T EVEN LOOK AT IT FOR A WEEK. I'M SCARED TO DEATH DRIVING IT. THEY WON'T GIVE ME A LOANER ALTHOUGH I BOUGHT AN EXTENDED WARRANTY. I STARTED RESEARCHING AND SAW MANY HAVING PROBLEMS WITH THE SERVICE SHIFTER LIGHT AND TO COME HERE TO FILE A COMPLAINT. I WANT JEEP TO MAKE THIS RIGHT. I COULDN'T TRADE THIS SOON WITHOUT LOSING MONEY. I BOUGHT A NEW CAR TO HAVE A SAFE VEHICLE AND NOW I'M AFRAID OF HAVING AN ACCIDENT UNLESS THIS CAN BE FIXED.
Mfg Campaign: 11366733
Recall Date: Oct 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EVERY TIME I START MY CAR AFTER A FEW MILES IT SAYS SERVICE SHIFTER BUT EVERYTHING IS IN SPEC. ALL THE LIGHTS ON THE SHIFTER LIGHT UP. BUT THERE IS NO ISSUE SHIFTING
Corrective Action:
EVERY TIME I START MY CAR AFTER A FEW MILES IT SAYS SERVICE SHIFTER BUT EVERYTHING IS IN SPEC. ALL THE LIGHTS ON THE SHIFTER LIGHT UP. BUT THERE IS NO ISSUE SHIFTING
Additional Notes:
EVERY TIME I START MY CAR AFTER A FEW MILES IT SAYS SERVICE SHIFTER BUT EVERYTHING IS IN SPEC. ALL THE LIGHTS ON THE SHIFTER LIGHT UP. BUT THERE IS NO ISSUE SHIFTING
Mfg Campaign: 11366493
Recall Date: Oct 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
EVERY TIME I START MY CAR AFTER A FEW MILES IT SAYS SERVICE SHIFTER BUT EVERYTHING IS IN SPEC. ALL THE LIGHTS ON THE SHIFTER LIGHT UP. BUT THERE IS NO ISSUE SHIFTING
Corrective Action:
EVERY TIME I START MY CAR AFTER A FEW MILES IT SAYS SERVICE SHIFTER BUT EVERYTHING IS IN SPEC. ALL THE LIGHTS ON THE SHIFTER LIGHT UP. BUT THERE IS NO ISSUE SHIFTING
Additional Notes:
EVERY TIME I START MY CAR AFTER A FEW MILES IT SAYS SERVICE SHIFTER BUT EVERYTHING IS IN SPEC. ALL THE LIGHTS ON THE SHIFTER LIGHT UP. BUT THERE IS NO ISSUE SHIFTING
Mfg Campaign: 11366493
Recall Date: Oct 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE IN MOTION, LIGHTS ON THE SHIFTER COME ON A SAY SERVICE SHIFTER. PREVIOUSLY, WHEN THIS HAPPENED, THE ENGINE SHUT OFF.
Corrective Action:
WHILE IN MOTION, LIGHTS ON THE SHIFTER COME ON A SAY SERVICE SHIFTER. PREVIOUSLY, WHEN THIS HAPPENED, THE ENGINE SHUT OFF.
Additional Notes:
WHILE IN MOTION, LIGHTS ON THE SHIFTER COME ON A SAY SERVICE SHIFTER. PREVIOUSLY, WHEN THIS HAPPENED, THE ENGINE SHUT OFF.
Mfg Campaign: 11365720
Recall Date: Oct 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER WARNING LIGHTS COME ON WHEN STARTING AND DRIVING
Corrective Action:
SERVICE SHIFTER WARNING LIGHTS COME ON WHEN STARTING AND DRIVING
Additional Notes:
SERVICE SHIFTER WARNING LIGHTS COME ON WHEN STARTING AND DRIVING
Mfg Campaign: 11365800
Recall Date: Oct 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AFTER STARTING CAR IN MORNING, THE SHIFTER WAS PUT INTO DRIVE. WHILE SHIFTER WAS IN DRIVE THE LIGHT BESIDE SHIFTER WAS BLINKING. THEN A MESSAGE POPPED UP ON THE DASH SAYING TO PUT THE VEHICLE IN NEUTRAL OR PARK. VEHICLE WAS PUT IN PARK, THEN BACK IN DRIVE AND A CHECK ENGINE LIGHT CAME ON, THE CHECK ENGINE LIGHT CODE WAS U0001 FOR A CAN C BUS. WHEN PUSHING ON THE ACCELERATOR PEDAL THE CAR WAS LAGGING AND DID NOT SEEM TO RESPOND THE SAME AS IT USUALLY WOULD. TOOK VEHICLE TO DEALER AND EXPLAINED WHAT HAD HAPPENED. THE DEALERSHIP SAID THEY COULD NOT FIND THE ROOT CAUSE. THEY CLEARED THE CODE AND LET ME LEAVE.
Corrective Action:
AFTER STARTING CAR IN MORNING, THE SHIFTER WAS PUT INTO DRIVE. WHILE SHIFTER WAS IN DRIVE THE LIGHT BESIDE SHIFTER WAS BLINKING. THEN A MESSAGE POPPED UP ON THE DASH SAYING TO PUT THE VEHICLE IN NEUTRAL OR PARK. VEHICLE WAS PUT IN PARK, THEN BACK IN DRIVE AND A CHECK ENGINE LIGHT CAME ON, THE CHECK ENGINE LIGHT CODE WAS U0001 FOR A CAN C BUS. WHEN PUSHING ON THE ACCELERATOR PEDAL THE CAR WAS LAGGING AND DID NOT SEEM TO RESPOND THE SAME AS IT USUALLY WOULD. TOOK VEHICLE TO DEALER AND EXPLAINED WHAT HAD HAPPENED. THE DEALERSHIP SAID THEY COULD NOT FIND THE ROOT CAUSE. THEY CLEARED THE CODE AND LET ME LEAVE.
Additional Notes:
AFTER STARTING CAR IN MORNING, THE SHIFTER WAS PUT INTO DRIVE. WHILE SHIFTER WAS IN DRIVE THE LIGHT BESIDE SHIFTER WAS BLINKING. THEN A MESSAGE POPPED UP ON THE DASH SAYING TO PUT THE VEHICLE IN NEUTRAL OR PARK. VEHICLE WAS PUT IN PARK, THEN BACK IN DRIVE AND A CHECK ENGINE LIGHT CAME ON, THE CHECK ENGINE LIGHT CODE WAS U0001 FOR A CAN C BUS. WHEN PUSHING ON THE ACCELERATOR PEDAL THE CAR WAS LAGGING AND DID NOT SEEM TO RESPOND THE SAME AS IT USUALLY WOULD. TOOK VEHICLE TO DEALER AND EXPLAINED WHAT HAD HAPPENED. THE DEALERSHIP SAID THEY COULD NOT FIND THE ROOT CAUSE. THEY CLEARED THE CODE AND LET ME LEAVE.
Mfg Campaign: 11365842
Recall Date: Oct 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER STARTING CAR IN MORNING, THE SHIFTER WAS PUT INTO DRIVE. WHILE SHIFTER WAS IN DRIVE THE LIGHT BESIDE SHIFTER WAS BLINKING. THEN A MESSAGE POPPED UP ON THE DASH SAYING TO PUT THE VEHICLE IN NEUTRAL OR PARK. VEHICLE WAS PUT IN PARK, THEN BACK IN DRIVE AND A CHECK ENGINE LIGHT CAME ON, THE CHECK ENGINE LIGHT CODE WAS U0001 FOR A CAN C BUS. WHEN PUSHING ON THE ACCELERATOR PEDAL THE CAR WAS LAGGING AND DID NOT SEEM TO RESPOND THE SAME AS IT USUALLY WOULD. TOOK VEHICLE TO DEALER AND EXPLAINED WHAT HAD HAPPENED. THE DEALERSHIP SAID THEY COULD NOT FIND THE ROOT CAUSE. THEY CLEARED THE CODE AND LET ME LEAVE.
Corrective Action:
AFTER STARTING CAR IN MORNING, THE SHIFTER WAS PUT INTO DRIVE. WHILE SHIFTER WAS IN DRIVE THE LIGHT BESIDE SHIFTER WAS BLINKING. THEN A MESSAGE POPPED UP ON THE DASH SAYING TO PUT THE VEHICLE IN NEUTRAL OR PARK. VEHICLE WAS PUT IN PARK, THEN BACK IN DRIVE AND A CHECK ENGINE LIGHT CAME ON, THE CHECK ENGINE LIGHT CODE WAS U0001 FOR A CAN C BUS. WHEN PUSHING ON THE ACCELERATOR PEDAL THE CAR WAS LAGGING AND DID NOT SEEM TO RESPOND THE SAME AS IT USUALLY WOULD. TOOK VEHICLE TO DEALER AND EXPLAINED WHAT HAD HAPPENED. THE DEALERSHIP SAID THEY COULD NOT FIND THE ROOT CAUSE. THEY CLEARED THE CODE AND LET ME LEAVE.
Additional Notes:
AFTER STARTING CAR IN MORNING, THE SHIFTER WAS PUT INTO DRIVE. WHILE SHIFTER WAS IN DRIVE THE LIGHT BESIDE SHIFTER WAS BLINKING. THEN A MESSAGE POPPED UP ON THE DASH SAYING TO PUT THE VEHICLE IN NEUTRAL OR PARK. VEHICLE WAS PUT IN PARK, THEN BACK IN DRIVE AND A CHECK ENGINE LIGHT CAME ON, THE CHECK ENGINE LIGHT CODE WAS U0001 FOR A CAN C BUS. WHEN PUSHING ON THE ACCELERATOR PEDAL THE CAR WAS LAGGING AND DID NOT SEEM TO RESPOND THE SAME AS IT USUALLY WOULD. TOOK VEHICLE TO DEALER AND EXPLAINED WHAT HAD HAPPENED. THE DEALERSHIP SAID THEY COULD NOT FIND THE ROOT CAUSE. THEY CLEARED THE CODE AND LET ME LEAVE.
Mfg Campaign: 11365842
Recall Date: Oct 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON OCTOBER 20, 2020, I TOOK MY VEHICLE TO THE JEEP DEALERSHIP WHERE IT WAS PURCHASED IN RESPONSE TO A 'SERVICE SHIFTER' WARNING INDICATOR. THE DEALERSHIP INDICATED THAT THE 'SHIFTER BEZEL AND WIRING HARNESS' WOULD NEED TO BE REPLACED AND COMPLETED THE REPAIR EARLIER TODAY AT A COST OF $325.88. DESPITE HAVING PURCHASED A SUPPLEMENTAL SERVICE PROTECTION PLAN THROUGH ASC, I WAS INFORMED THAT THE WARRANTY CLAIM HAD BEEN DENIED AS THE 'AGREEMENT DOES NOT HAVE COVERAGE ON WIRING OR WIRING HARNESSES' AND THAT 'THE BEZEL IS CONSIDERED A BODY PART BY THE MANUFACTURER WHICH IS NOT COVERABLE.' MOST DISTURBING, BASED UPON A REVIEW OF COMPLAINTS GENERATED FOLLOWING A GOOGLE SEARCH, THIS APPEARS TO BE A COMMON PROBLEM THAT HAS AFFECTED A NUMBER OF JEEPS SINCE AT LEAST 2014. I'M AT A LOSS AS TO WHY THIS IS BEING TREATED LIKE A COSMETIC REPAIR WHEN THIS COMPONENT IS CRITICAL TO THE OPERATION OF THE VEHICLE AND HAS BEEN A RECURRENT ISSUE FOR OVER FIVE YEARS. NEEDLESS TO SAY, I'M VERY DISAPPOINTED IN HOW THIS ISSUE IS BEING ADDRESSED BY JEEP'BOTH IN TERMS OF COVERING THESE REPAIRS AND CORRECTING THE UNDERLYING ISSUES THAT ARE CAUSING THE PROBLEM.
Corrective Action:
ON OCTOBER 20, 2020, I TOOK MY VEHICLE TO THE JEEP DEALERSHIP WHERE IT WAS PURCHASED IN RESPONSE TO A 'SERVICE SHIFTER' WARNING INDICATOR. THE DEALERSHIP INDICATED THAT THE 'SHIFTER BEZEL AND WIRING HARNESS' WOULD NEED TO BE REPLACED AND COMPLETED THE REPAIR EARLIER TODAY AT A COST OF $325.88. DESPITE HAVING PURCHASED A SUPPLEMENTAL SERVICE PROTECTION PLAN THROUGH ASC, I WAS INFORMED THAT THE WARRANTY CLAIM HAD BEEN DENIED AS THE 'AGREEMENT DOES NOT HAVE COVERAGE ON WIRING OR WIRING HARNESSES' AND THAT 'THE BEZEL IS CONSIDERED A BODY PART BY THE MANUFACTURER WHICH IS NOT COVERABLE.' MOST DISTURBING, BASED UPON A REVIEW OF COMPLAINTS GENERATED FOLLOWING A GOOGLE SEARCH, THIS APPEARS TO BE A COMMON PROBLEM THAT HAS AFFECTED A NUMBER OF JEEPS SINCE AT LEAST 2014. I'M AT A LOSS AS TO WHY THIS IS BEING TREATED LIKE A COSMETIC REPAIR WHEN THIS COMPONENT IS CRITICAL TO THE OPERATION OF THE VEHICLE AND HAS BEEN A RECURRENT ISSUE FOR OVER FIVE YEARS. NEEDLESS TO SAY, I'M VERY DISAPPOINTED IN HOW THIS ISSUE IS BEING ADDRESSED BY JEEP'BOTH IN TERMS OF COVERING THESE REPAIRS AND CORRECTING THE UNDERLYING ISSUES THAT ARE CAUSING THE PROBLEM.
Additional Notes:
ON OCTOBER 20, 2020, I TOOK MY VEHICLE TO THE JEEP DEALERSHIP WHERE IT WAS PURCHASED IN RESPONSE TO A 'SERVICE SHIFTER' WARNING INDICATOR. THE DEALERSHIP INDICATED THAT THE 'SHIFTER BEZEL AND WIRING HARNESS' WOULD NEED TO BE REPLACED AND COMPLETED THE REPAIR EARLIER TODAY AT A COST OF $325.88. DESPITE HAVING PURCHASED A SUPPLEMENTAL SERVICE PROTECTION PLAN THROUGH ASC, I WAS INFORMED THAT THE WARRANTY CLAIM HAD BEEN DENIED AS THE 'AGREEMENT DOES NOT HAVE COVERAGE ON WIRING OR WIRING HARNESSES' AND THAT 'THE BEZEL IS CONSIDERED A BODY PART BY THE MANUFACTURER WHICH IS NOT COVERABLE.' MOST DISTURBING, BASED UPON A REVIEW OF COMPLAINTS GENERATED FOLLOWING A GOOGLE SEARCH, THIS APPEARS TO BE A COMMON PROBLEM THAT HAS AFFECTED A NUMBER OF JEEPS SINCE AT LEAST 2014. I'M AT A LOSS AS TO WHY THIS IS BEING TREATED LIKE A COSMETIC REPAIR WHEN THIS COMPONENT IS CRITICAL TO THE OPERATION OF THE VEHICLE AND HAS BEEN A RECURRENT ISSUE FOR OVER FIVE YEARS. NEEDLESS TO SAY, I'M VERY DISAPPOINTED IN HOW THIS ISSUE IS BEING ADDRESSED BY JEEP'BOTH IN TERMS OF COVERING THESE REPAIRS AND CORRECTING THE UNDERLYING ISSUES THAT ARE CAUSING THE PROBLEM.
Mfg Campaign: 11365599
Recall Date: Oct 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
BACKING UP MY JEEP AND THE SERVICE SHIFTER MESSAGE APPEARED IN THE DASH AND RED LIGHTS CAME ON THE BY THE SHIFTER. I PUT IT BACK IN PARK AND RESTARTED MY JEEP. LIGHTS AND ERROR MESSAGE WENT AWAY.
Corrective Action:
BACKING UP MY JEEP AND THE SERVICE SHIFTER MESSAGE APPEARED IN THE DASH AND RED LIGHTS CAME ON THE BY THE SHIFTER. I PUT IT BACK IN PARK AND RESTARTED MY JEEP. LIGHTS AND ERROR MESSAGE WENT AWAY.
Additional Notes:
BACKING UP MY JEEP AND THE SERVICE SHIFTER MESSAGE APPEARED IN THE DASH AND RED LIGHTS CAME ON THE BY THE SHIFTER. I PUT IT BACK IN PARK AND RESTARTED MY JEEP. LIGHTS AND ERROR MESSAGE WENT AWAY.
Mfg Campaign: 11365655
Recall Date: Oct 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SERVICE SHIFTER LIGHT CAME ON WITH ALL THE LIGHTS ON THE PANEL STAYING LIGHT. THIS HAPPENED THREE TIMES IN THE SPACE OF TWO DAYS, BUT SHUT OFF WHEN THE CAR TURNED OFF. YESTERDAY ALL THE LIGHTS STAYED ON AND THE SCREEN WOULD ONLY SHOW SERVICE SHIFTER. JUST WENT OVER 17K MILES ON MY 2017 CHEROKEE. TOOK IT TO THE DEALERSHIP, AND THE MECHANIC WAS A BIT NONCHALANT. " DON'T WORRY. WE SEE A LOT OF THIS. IT COULD BE A WIRE OR A FUSE OR A PIN OR I MIGHT HAVE TO REPLACE THE PLASTIC AND THE GEAR SHIFTER." LEFT IT AT THE DEALERSHIP TO FIX, PROBABLY TAKE A WEEK OR TWO TO FIX ACCORDING TO THE MECHANIC. I WAS LOOKING AT THE COMPLAINTS ON THIS PAGE AND IT SEEMS LIKE THERE ARE NUMEROUS FOR THIS SAME ISSUE. WONDERING WHY IT HAS NOT BEEN RECALLED YET. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Corrective Action:
THE SERVICE SHIFTER LIGHT CAME ON WITH ALL THE LIGHTS ON THE PANEL STAYING LIGHT. THIS HAPPENED THREE TIMES IN THE SPACE OF TWO DAYS, BUT SHUT OFF WHEN THE CAR TURNED OFF. YESTERDAY ALL THE LIGHTS STAYED ON AND THE SCREEN WOULD ONLY SHOW SERVICE SHIFTER. JUST WENT OVER 17K MILES ON MY 2017 CHEROKEE. TOOK IT TO THE DEALERSHIP, AND THE MECHANIC WAS A BIT NONCHALANT. " DON'T WORRY. WE SEE A LOT OF THIS. IT COULD BE A WIRE OR A FUSE OR A PIN OR I MIGHT HAVE TO REPLACE THE PLASTIC AND THE GEAR SHIFTER." LEFT IT AT THE DEALERSHIP TO FIX, PROBABLY TAKE A WEEK OR TWO TO FIX ACCORDING TO THE MECHANIC. I WAS LOOKING AT THE COMPLAINTS ON THIS PAGE AND IT SEEMS LIKE THERE ARE NUMEROUS FOR THIS SAME ISSUE. WONDERING WHY IT HAS NOT BEEN RECALLED YET. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Additional Notes:
THE SERVICE SHIFTER LIGHT CAME ON WITH ALL THE LIGHTS ON THE PANEL STAYING LIGHT. THIS HAPPENED THREE TIMES IN THE SPACE OF TWO DAYS, BUT SHUT OFF WHEN THE CAR TURNED OFF. YESTERDAY ALL THE LIGHTS STAYED ON AND THE SCREEN WOULD ONLY SHOW SERVICE SHIFTER. JUST WENT OVER 17K MILES ON MY 2017 CHEROKEE. TOOK IT TO THE DEALERSHIP, AND THE MECHANIC WAS A BIT NONCHALANT. " DON'T WORRY. WE SEE A LOT OF THIS. IT COULD BE A WIRE OR A FUSE OR A PIN OR I MIGHT HAVE TO REPLACE THE PLASTIC AND THE GEAR SHIFTER." LEFT IT AT THE DEALERSHIP TO FIX, PROBABLY TAKE A WEEK OR TWO TO FIX ACCORDING TO THE MECHANIC. I WAS LOOKING AT THE COMPLAINTS ON THIS PAGE AND IT SEEMS LIKE THERE ARE NUMEROUS FOR THIS SAME ISSUE. WONDERING WHY IT HAS NOT BEEN RECALLED YET. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Mfg Campaign: 11365113
Recall Date: Oct 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING SERVICE SHIFTER COMES UP ON DASHBOARD AND ALL GEAR LIGHTS ARE LIT UP. THIS HAS BEEN HAPPENING SINCE ABOUT 6MONTHS INTO OWNING CAR. THE JEEP DEALERSHIP SAYS IT'S NOT A PROBLEM BUT NOW MY CAR WONT START.
Corrective Action:
WHILE DRIVING SERVICE SHIFTER COMES UP ON DASHBOARD AND ALL GEAR LIGHTS ARE LIT UP. THIS HAS BEEN HAPPENING SINCE ABOUT 6MONTHS INTO OWNING CAR. THE JEEP DEALERSHIP SAYS IT'S NOT A PROBLEM BUT NOW MY CAR WONT START.
Additional Notes:
WHILE DRIVING SERVICE SHIFTER COMES UP ON DASHBOARD AND ALL GEAR LIGHTS ARE LIT UP. THIS HAS BEEN HAPPENING SINCE ABOUT 6MONTHS INTO OWNING CAR. THE JEEP DEALERSHIP SAYS IT'S NOT A PROBLEM BUT NOW MY CAR WONT START.
Mfg Campaign: 11365244
Recall Date: Oct 19, 2020
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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