Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A FAULTY DRIVELINE IN THE TRANSMISSION. BOB JOHNSON CHRYSLER DODGE JEEP RAM (18476 US-11, WATERTOWN, NY 13601) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT HE WOULD BE CHARGED A DIAGNOSTIC FEE. THE CONTACT DECLINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS ON BACK ORDER. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE VIN WAS UNAVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A FAULTY DRIVELINE IN THE TRANSMISSION. BOB JOHNSON CHRYSLER DODGE JEEP RAM (18476 US-11, WATERTOWN, NY 13601) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT HE WOULD BE CHARGED A DIAGNOSTIC FEE. THE CONTACT DECLINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS ON BACK ORDER. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE VIN WAS UNAVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A FAULTY DRIVELINE IN THE TRANSMISSION. BOB JOHNSON CHRYSLER DODGE JEEP RAM (18476 US-11, WATERTOWN, NY 13601) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT HE WOULD BE CHARGED A DIAGNOSTIC FEE. THE CONTACT DECLINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS ON BACK ORDER. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE VIN WAS UNAVAILABLE.
Mfg Campaign: 11397885
Recall Date: Feb 25, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED
Corrective Action:
CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED
Additional Notes:
CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED
Mfg Campaign: 11397823
Recall Date: Feb 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED
Corrective Action:
CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED
Additional Notes:
CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED
Mfg Campaign: 11397823
Recall Date: Feb 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED
Corrective Action:
CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED
Additional Notes:
CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED
Mfg Campaign: 11397823
Recall Date: Feb 24, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE OWNED THIS CAR FROM NEW. WITHIN THE FIRST YEAR 'SERVICE SHIFTER' WAS DISPLAYED ON THE MAIN DRIVER DISPLAY, AND ALL LIGHTS ON THE SHIFTER BEZEL LIT UP. AFTER MONTHS WAITING FOR PARTS, THE DEALERSHIP EVENTUALLY REPLACED THE SHIFTER WHICH CURED IT. IT HAPPENED AGAIN AROUND 2 YEARS LATER, AND AGAIN THE BEZEL WAS REPLACED. IT'S NOW HAPPENED A THIRD TIME, IN SEPT OF 2020. I TOOK IT TO THE DEALERSHIP AND THEY ORDERED THE PARTS AGAIN. I AM STILL WAITING FOR THE PARTS, 5 MONTHS LATER. IT SEEMS THOUSANDS OF JEEP OWNERS HAVE BEEN AFFECTED BY THIS SAME PROBLEM, YOU CAN SEARCH ON GOOGLE FOR 'SERVICE SHIFTER' AND SEE MANY STORIES AND COMPLAINTS ABOUT THIS ISSUE, WHICH LARGELY, BUT NOT EXCLUSIVELY SEEMS TO AFFECT JEEP CHEROKEES. MANY OWNERS HAVE EXPERIENCED THE SAME ISSUE HAPPENING AGAIN AND AGAIN. SOME PEOPLE HAVE BEEN TOLD IT'S A PROBLEM WITH FUSES BECOMING LOOSE, OTHERS HAVE BEEN TOLD IT'S A WIRING ISSUE. WHILE JEEP AND THE DEALERSHIP HAVE TOLD ME VERBALLY THE CAR IS STILL SAFE TO DRIVE, IT DOES DISABLE CERTAIN THINGS, AND I DISPUTE THE CAR IS SAFE TO DRIVE. FOR EXAMPLE, MANUAL GEAR SHIFTING IS DISABLED WHEN 'SERVICE SHIFTER' IS DISPLAYED. THAT MEANS YOU CANNOT SELECT THE GEAR YOU WANT MANUALLY, THAT IS BENEFICIAL IN SITUATIONS LIKE GOING DOWN A HILL OR WHILE OFF-ROADING. SECONDLY, 'SERVICE SHIFTER' IS DISPLAYED PERMANENTLY ON THE DRIVER'S DISPLAY. IT CANNOT BE CLEARED FROM THE DISPLAY. THAT MEANS THAT CERTAIN FEATURES CANNOT BE ACCESSED AT ALL. THIS INCLUDES: TIRE PRESSURE COOLANT TEMPERATURE TRANSMISSION TEMPERATURE OIL TEMPERATURE OIL LIFE (AND ABILITY TO RESET IT AFTER AN OIL CHANGE) BATTERY VOLTAGE FUEL ECONOMY INFO TRIP INFO SCREEN SETUP (CUSTOMIZATION OPTIONS)
Corrective Action:
I HAVE OWNED THIS CAR FROM NEW. WITHIN THE FIRST YEAR 'SERVICE SHIFTER' WAS DISPLAYED ON THE MAIN DRIVER DISPLAY, AND ALL LIGHTS ON THE SHIFTER BEZEL LIT UP. AFTER MONTHS WAITING FOR PARTS, THE DEALERSHIP EVENTUALLY REPLACED THE SHIFTER WHICH CURED IT. IT HAPPENED AGAIN AROUND 2 YEARS LATER, AND AGAIN THE BEZEL WAS REPLACED. IT'S NOW HAPPENED A THIRD TIME, IN SEPT OF 2020. I TOOK IT TO THE DEALERSHIP AND THEY ORDERED THE PARTS AGAIN. I AM STILL WAITING FOR THE PARTS, 5 MONTHS LATER. IT SEEMS THOUSANDS OF JEEP OWNERS HAVE BEEN AFFECTED BY THIS SAME PROBLEM, YOU CAN SEARCH ON GOOGLE FOR 'SERVICE SHIFTER' AND SEE MANY STORIES AND COMPLAINTS ABOUT THIS ISSUE, WHICH LARGELY, BUT NOT EXCLUSIVELY SEEMS TO AFFECT JEEP CHEROKEES. MANY OWNERS HAVE EXPERIENCED THE SAME ISSUE HAPPENING AGAIN AND AGAIN. SOME PEOPLE HAVE BEEN TOLD IT'S A PROBLEM WITH FUSES BECOMING LOOSE, OTHERS HAVE BEEN TOLD IT'S A WIRING ISSUE. WHILE JEEP AND THE DEALERSHIP HAVE TOLD ME VERBALLY THE CAR IS STILL SAFE TO DRIVE, IT DOES DISABLE CERTAIN THINGS, AND I DISPUTE THE CAR IS SAFE TO DRIVE. FOR EXAMPLE, MANUAL GEAR SHIFTING IS DISABLED WHEN 'SERVICE SHIFTER' IS DISPLAYED. THAT MEANS YOU CANNOT SELECT THE GEAR YOU WANT MANUALLY, THAT IS BENEFICIAL IN SITUATIONS LIKE GOING DOWN A HILL OR WHILE OFF-ROADING. SECONDLY, 'SERVICE SHIFTER' IS DISPLAYED PERMANENTLY ON THE DRIVER'S DISPLAY. IT CANNOT BE CLEARED FROM THE DISPLAY. THAT MEANS THAT CERTAIN FEATURES CANNOT BE ACCESSED AT ALL. THIS INCLUDES: TIRE PRESSURE COOLANT TEMPERATURE TRANSMISSION TEMPERATURE OIL TEMPERATURE OIL LIFE (AND ABILITY TO RESET IT AFTER AN OIL CHANGE) BATTERY VOLTAGE FUEL ECONOMY INFO TRIP INFO SCREEN SETUP (CUSTOMIZATION OPTIONS)
Additional Notes:
I HAVE OWNED THIS CAR FROM NEW. WITHIN THE FIRST YEAR 'SERVICE SHIFTER' WAS DISPLAYED ON THE MAIN DRIVER DISPLAY, AND ALL LIGHTS ON THE SHIFTER BEZEL LIT UP. AFTER MONTHS WAITING FOR PARTS, THE DEALERSHIP EVENTUALLY REPLACED THE SHIFTER WHICH CURED IT. IT HAPPENED AGAIN AROUND 2 YEARS LATER, AND AGAIN THE BEZEL WAS REPLACED. IT'S NOW HAPPENED A THIRD TIME, IN SEPT OF 2020. I TOOK IT TO THE DEALERSHIP AND THEY ORDERED THE PARTS AGAIN. I AM STILL WAITING FOR THE PARTS, 5 MONTHS LATER. IT SEEMS THOUSANDS OF JEEP OWNERS HAVE BEEN AFFECTED BY THIS SAME PROBLEM, YOU CAN SEARCH ON GOOGLE FOR 'SERVICE SHIFTER' AND SEE MANY STORIES AND COMPLAINTS ABOUT THIS ISSUE, WHICH LARGELY, BUT NOT EXCLUSIVELY SEEMS TO AFFECT JEEP CHEROKEES. MANY OWNERS HAVE EXPERIENCED THE SAME ISSUE HAPPENING AGAIN AND AGAIN. SOME PEOPLE HAVE BEEN TOLD IT'S A PROBLEM WITH FUSES BECOMING LOOSE, OTHERS HAVE BEEN TOLD IT'S A WIRING ISSUE. WHILE JEEP AND THE DEALERSHIP HAVE TOLD ME VERBALLY THE CAR IS STILL SAFE TO DRIVE, IT DOES DISABLE CERTAIN THINGS, AND I DISPUTE THE CAR IS SAFE TO DRIVE. FOR EXAMPLE, MANUAL GEAR SHIFTING IS DISABLED WHEN 'SERVICE SHIFTER' IS DISPLAYED. THAT MEANS YOU CANNOT SELECT THE GEAR YOU WANT MANUALLY, THAT IS BENEFICIAL IN SITUATIONS LIKE GOING DOWN A HILL OR WHILE OFF-ROADING. SECONDLY, 'SERVICE SHIFTER' IS DISPLAYED PERMANENTLY ON THE DRIVER'S DISPLAY. IT CANNOT BE CLEARED FROM THE DISPLAY. THAT MEANS THAT CERTAIN FEATURES CANNOT BE ACCESSED AT ALL. THIS INCLUDES: TIRE PRESSURE COOLANT TEMPERATURE TRANSMISSION TEMPERATURE OIL TEMPERATURE OIL LIFE (AND ABILITY TO RESET IT AFTER AN OIL CHANGE) BATTERY VOLTAGE FUEL ECONOMY INFO TRIP INFO SCREEN SETUP (CUSTOMIZATION OPTIONS)
Mfg Campaign: 11397043
Recall Date: Feb 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE SERVICE SHIFTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ELK GROVE DODGE CHRYSLER JEEP RAM (8575 LAGUNA GROVE DR, ELK GROVE, CA 95757, (916) 525-8393) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED WITH NEEDING THE SHIFTER BEZEL AND THE HARNESS TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE SERVICE SHIFTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ELK GROVE DODGE CHRYSLER JEEP RAM (8575 LAGUNA GROVE DR, ELK GROVE, CA 95757, (916) 525-8393) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED WITH NEEDING THE SHIFTER BEZEL AND THE HARNESS TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE SERVICE SHIFTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ELK GROVE DODGE CHRYSLER JEEP RAM (8575 LAGUNA GROVE DR, ELK GROVE, CA 95757, (916) 525-8393) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED WITH NEEDING THE SHIFTER BEZEL AND THE HARNESS TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Mfg Campaign: 11396833
Recall Date: Feb 18, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE A 2017 JEEP CHEROKEE. THE SERVICE SHIFTER LIGHTS KEEPS COMING ON. WHEN IT COMES ON ALL THE LIGHTS ON THE SHIFTER GLOW RED. SOMETIMES IT COMES ON EVEN IF I'M SITTING THERE IN PARK. THE DEALERSHIP COULDN'T FIND WHAT WAS WRONG WITH IT. I LITERALLY HAD TO BRING IT IN WHILE IT WAS ON BUT THEY STILL COULDN'T FIGURE IT OUT. I HAD THE SHIFTER AND BEZEL WIRING REPLACED. HOPEFULLY THIS SOLVES THE ISSUE.
Corrective Action:
I HAVE A 2017 JEEP CHEROKEE. THE SERVICE SHIFTER LIGHTS KEEPS COMING ON. WHEN IT COMES ON ALL THE LIGHTS ON THE SHIFTER GLOW RED. SOMETIMES IT COMES ON EVEN IF I'M SITTING THERE IN PARK. THE DEALERSHIP COULDN'T FIND WHAT WAS WRONG WITH IT. I LITERALLY HAD TO BRING IT IN WHILE IT WAS ON BUT THEY STILL COULDN'T FIGURE IT OUT. I HAD THE SHIFTER AND BEZEL WIRING REPLACED. HOPEFULLY THIS SOLVES THE ISSUE.
Additional Notes:
I HAVE A 2017 JEEP CHEROKEE. THE SERVICE SHIFTER LIGHTS KEEPS COMING ON. WHEN IT COMES ON ALL THE LIGHTS ON THE SHIFTER GLOW RED. SOMETIMES IT COMES ON EVEN IF I'M SITTING THERE IN PARK. THE DEALERSHIP COULDN'T FIND WHAT WAS WRONG WITH IT. I LITERALLY HAD TO BRING IT IN WHILE IT WAS ON BUT THEY STILL COULDN'T FIGURE IT OUT. I HAD THE SHIFTER AND BEZEL WIRING REPLACED. HOPEFULLY THIS SOLVES THE ISSUE.
Mfg Campaign: 11396242
Recall Date: Feb 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AS I WAS DRIVING ON A RURAL ROAD, THE 'SERVICE SHIFTER' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE LIGHTS ON THE SHIFTER BEZEL ALL GLOWED RED. I STOPPED THE CAR, SHIFT IT OFF, TURNED IT BACK ON AND ALL SEEMED NORMAL AGAIN. WHILE THE SERVICE SHIFTER MESSAGE WAS SHOWING, ALL OTHER INFORMATION IN THE INSTRUMENT PANEL WAS HIDDEN WHICH FELT UNSAFE. AFTER RESEARCHING THIS ISSUE, I FOUND THAT THIS IS ISSUE IS AFFECTING MANY AS THEY ARE REPORTING THE SAME OCCURRENCE I EXPERIENCED AND I FEEL THAT THIS SHOULD BE THE RESPONSIBILITY OF JEEP TO CORRECT THIS ISSUE. *CC *TR
Corrective Action:
AS I WAS DRIVING ON A RURAL ROAD, THE 'SERVICE SHIFTER' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE LIGHTS ON THE SHIFTER BEZEL ALL GLOWED RED. I STOPPED THE CAR, SHIFT IT OFF, TURNED IT BACK ON AND ALL SEEMED NORMAL AGAIN. WHILE THE SERVICE SHIFTER MESSAGE WAS SHOWING, ALL OTHER INFORMATION IN THE INSTRUMENT PANEL WAS HIDDEN WHICH FELT UNSAFE. AFTER RESEARCHING THIS ISSUE, I FOUND THAT THIS IS ISSUE IS AFFECTING MANY AS THEY ARE REPORTING THE SAME OCCURRENCE I EXPERIENCED AND I FEEL THAT THIS SHOULD BE THE RESPONSIBILITY OF JEEP TO CORRECT THIS ISSUE. *CC *TR
Additional Notes:
AS I WAS DRIVING ON A RURAL ROAD, THE 'SERVICE SHIFTER' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE LIGHTS ON THE SHIFTER BEZEL ALL GLOWED RED. I STOPPED THE CAR, SHIFT IT OFF, TURNED IT BACK ON AND ALL SEEMED NORMAL AGAIN. WHILE THE SERVICE SHIFTER MESSAGE WAS SHOWING, ALL OTHER INFORMATION IN THE INSTRUMENT PANEL WAS HIDDEN WHICH FELT UNSAFE. AFTER RESEARCHING THIS ISSUE, I FOUND THAT THIS IS ISSUE IS AFFECTING MANY AS THEY ARE REPORTING THE SAME OCCURRENCE I EXPERIENCED AND I FEEL THAT THIS SHOULD BE THE RESPONSIBILITY OF JEEP TO CORRECT THIS ISSUE. *CC *TR
Mfg Campaign: 11396115
Recall Date: Feb 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AS I WAS DRIVING ON A RURAL ROAD, THE 'SERVICE SHIFTER' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE LIGHTS ON THE SHIFTER BEZEL ALL GLOWED RED. I STOPPED THE CAR, SHIFT IT OFF, TURNED IT BACK ON AND ALL SEEMED NORMAL AGAIN. WHILE THE SERVICE SHIFTER MESSAGE WAS SHOWING, ALL OTHER INFORMATION IN THE INSTRUMENT PANEL WAS HIDDEN WHICH FELT UNSAFE. AFTER RESEARCHING THIS ISSUE, I FOUND THAT THIS IS ISSUE IS AFFECTING MANY AS THEY ARE REPORTING THE SAME OCCURRENCE I EXPERIENCED AND I FEEL THAT THIS SHOULD BE THE RESPONSIBILITY OF JEEP TO CORRECT THIS ISSUE. *CC *TR
Corrective Action:
AS I WAS DRIVING ON A RURAL ROAD, THE 'SERVICE SHIFTER' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE LIGHTS ON THE SHIFTER BEZEL ALL GLOWED RED. I STOPPED THE CAR, SHIFT IT OFF, TURNED IT BACK ON AND ALL SEEMED NORMAL AGAIN. WHILE THE SERVICE SHIFTER MESSAGE WAS SHOWING, ALL OTHER INFORMATION IN THE INSTRUMENT PANEL WAS HIDDEN WHICH FELT UNSAFE. AFTER RESEARCHING THIS ISSUE, I FOUND THAT THIS IS ISSUE IS AFFECTING MANY AS THEY ARE REPORTING THE SAME OCCURRENCE I EXPERIENCED AND I FEEL THAT THIS SHOULD BE THE RESPONSIBILITY OF JEEP TO CORRECT THIS ISSUE. *CC *TR
Additional Notes:
AS I WAS DRIVING ON A RURAL ROAD, THE 'SERVICE SHIFTER' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE LIGHTS ON THE SHIFTER BEZEL ALL GLOWED RED. I STOPPED THE CAR, SHIFT IT OFF, TURNED IT BACK ON AND ALL SEEMED NORMAL AGAIN. WHILE THE SERVICE SHIFTER MESSAGE WAS SHOWING, ALL OTHER INFORMATION IN THE INSTRUMENT PANEL WAS HIDDEN WHICH FELT UNSAFE. AFTER RESEARCHING THIS ISSUE, I FOUND THAT THIS IS ISSUE IS AFFECTING MANY AS THEY ARE REPORTING THE SAME OCCURRENCE I EXPERIENCED AND I FEEL THAT THIS SHOULD BE THE RESPONSIBILITY OF JEEP TO CORRECT THIS ISSUE. *CC *TR
Mfg Campaign: 11396115
Recall Date: Feb 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY JEEP WILL INTERMITTENTLY COME UP WITH A 'SERVICE SHIFTER' ERROR MESSAGE. MY CAR DOES NOT ACT ABNORMAL OTHERWISE BUT WITH READING A LOT OF THE COMPLAINTS I SAW THAT MOST PEOPLE ARE FILING COMPLAINTS WITH YOU TO HAVE A RECALL ON THE ISSUE. THIS ERROR MESSAGES OCCURS WHILE I'M DRIVING.
Corrective Action:
MY JEEP WILL INTERMITTENTLY COME UP WITH A 'SERVICE SHIFTER' ERROR MESSAGE. MY CAR DOES NOT ACT ABNORMAL OTHERWISE BUT WITH READING A LOT OF THE COMPLAINTS I SAW THAT MOST PEOPLE ARE FILING COMPLAINTS WITH YOU TO HAVE A RECALL ON THE ISSUE. THIS ERROR MESSAGES OCCURS WHILE I'M DRIVING.
Additional Notes:
MY JEEP WILL INTERMITTENTLY COME UP WITH A 'SERVICE SHIFTER' ERROR MESSAGE. MY CAR DOES NOT ACT ABNORMAL OTHERWISE BUT WITH READING A LOT OF THE COMPLAINTS I SAW THAT MOST PEOPLE ARE FILING COMPLAINTS WITH YOU TO HAVE A RECALL ON THE ISSUE. THIS ERROR MESSAGES OCCURS WHILE I'M DRIVING.
Mfg Campaign: 11395280
Recall Date: Feb 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
JEEP SAYS 'SERVICE SHIFTER' AND SHOWS UP ON THE DASH AND ALL THE LIGHTS TURN RED ON THE SHIFTER ITSELF. THIS HAS HAPPENED MULTIPLE TIMES IN MY JEEP. THE FREQUENCY HAS GOTTEN WORSE. I HAD TO RESTART MY JEEP IN THE MIDDLE OF A ROAD TO GET THE LIGHTS TO GO AWAY, AND WITHIN MINUTES NOW IT IS BACK ON. IT HAS GONE AWAY IN THE PAST BUT FOR AN UNKNOWN TIME (SOMETIMES A DAY SOMETIMES WEEKS.) IT HAS HAPPENED WHILE SHIFTING, DRIVING, AND WHILE PARKED. THE LIGHT IS NOT ONLY DANGEROUS BECAUSE YOU CANNOT SEE ANYTHING ELSE ON THE DASH BUT ALSO CONCERNING SINCE IT IS A KNOWN SHIFTER ISSUE.
Corrective Action:
JEEP SAYS 'SERVICE SHIFTER' AND SHOWS UP ON THE DASH AND ALL THE LIGHTS TURN RED ON THE SHIFTER ITSELF. THIS HAS HAPPENED MULTIPLE TIMES IN MY JEEP. THE FREQUENCY HAS GOTTEN WORSE. I HAD TO RESTART MY JEEP IN THE MIDDLE OF A ROAD TO GET THE LIGHTS TO GO AWAY, AND WITHIN MINUTES NOW IT IS BACK ON. IT HAS GONE AWAY IN THE PAST BUT FOR AN UNKNOWN TIME (SOMETIMES A DAY SOMETIMES WEEKS.) IT HAS HAPPENED WHILE SHIFTING, DRIVING, AND WHILE PARKED. THE LIGHT IS NOT ONLY DANGEROUS BECAUSE YOU CANNOT SEE ANYTHING ELSE ON THE DASH BUT ALSO CONCERNING SINCE IT IS A KNOWN SHIFTER ISSUE.
Additional Notes:
JEEP SAYS 'SERVICE SHIFTER' AND SHOWS UP ON THE DASH AND ALL THE LIGHTS TURN RED ON THE SHIFTER ITSELF. THIS HAS HAPPENED MULTIPLE TIMES IN MY JEEP. THE FREQUENCY HAS GOTTEN WORSE. I HAD TO RESTART MY JEEP IN THE MIDDLE OF A ROAD TO GET THE LIGHTS TO GO AWAY, AND WITHIN MINUTES NOW IT IS BACK ON. IT HAS GONE AWAY IN THE PAST BUT FOR AN UNKNOWN TIME (SOMETIMES A DAY SOMETIMES WEEKS.) IT HAS HAPPENED WHILE SHIFTING, DRIVING, AND WHILE PARKED. THE LIGHT IS NOT ONLY DANGEROUS BECAUSE YOU CANNOT SEE ANYTHING ELSE ON THE DASH BUT ALSO CONCERNING SINCE IT IS A KNOWN SHIFTER ISSUE.
Mfg Campaign: 11394976
Recall Date: Feb 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
JEEP SAYS 'SERVICE SHIFTER' AND SHOWS UP ON THE DASH AND ALL THE LIGHTS TURN RED ON THE SHIFTER ITSELF. THIS HAS HAPPENED MULTIPLE TIMES IN MY JEEP. THE FREQUENCY HAS GOTTEN WORSE. I HAD TO RESTART MY JEEP IN THE MIDDLE OF A ROAD TO GET THE LIGHTS TO GO AWAY, AND WITHIN MINUTES NOW IT IS BACK ON. IT HAS GONE AWAY IN THE PAST BUT FOR AN UNKNOWN TIME (SOMETIMES A DAY SOMETIMES WEEKS.) IT HAS HAPPENED WHILE SHIFTING, DRIVING, AND WHILE PARKED. THE LIGHT IS NOT ONLY DANGEROUS BECAUSE YOU CANNOT SEE ANYTHING ELSE ON THE DASH BUT ALSO CONCERNING SINCE IT IS A KNOWN SHIFTER ISSUE.
Corrective Action:
JEEP SAYS 'SERVICE SHIFTER' AND SHOWS UP ON THE DASH AND ALL THE LIGHTS TURN RED ON THE SHIFTER ITSELF. THIS HAS HAPPENED MULTIPLE TIMES IN MY JEEP. THE FREQUENCY HAS GOTTEN WORSE. I HAD TO RESTART MY JEEP IN THE MIDDLE OF A ROAD TO GET THE LIGHTS TO GO AWAY, AND WITHIN MINUTES NOW IT IS BACK ON. IT HAS GONE AWAY IN THE PAST BUT FOR AN UNKNOWN TIME (SOMETIMES A DAY SOMETIMES WEEKS.) IT HAS HAPPENED WHILE SHIFTING, DRIVING, AND WHILE PARKED. THE LIGHT IS NOT ONLY DANGEROUS BECAUSE YOU CANNOT SEE ANYTHING ELSE ON THE DASH BUT ALSO CONCERNING SINCE IT IS A KNOWN SHIFTER ISSUE.
Additional Notes:
JEEP SAYS 'SERVICE SHIFTER' AND SHOWS UP ON THE DASH AND ALL THE LIGHTS TURN RED ON THE SHIFTER ITSELF. THIS HAS HAPPENED MULTIPLE TIMES IN MY JEEP. THE FREQUENCY HAS GOTTEN WORSE. I HAD TO RESTART MY JEEP IN THE MIDDLE OF A ROAD TO GET THE LIGHTS TO GO AWAY, AND WITHIN MINUTES NOW IT IS BACK ON. IT HAS GONE AWAY IN THE PAST BUT FOR AN UNKNOWN TIME (SOMETIMES A DAY SOMETIMES WEEKS.) IT HAS HAPPENED WHILE SHIFTING, DRIVING, AND WHILE PARKED. THE LIGHT IS NOT ONLY DANGEROUS BECAUSE YOU CANNOT SEE ANYTHING ELSE ON THE DASH BUT ALSO CONCERNING SINCE IT IS A KNOWN SHIFTER ISSUE.
Mfg Campaign: 11394976
Recall Date: Feb 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE SERVICE SHIFTER WARNING LIGHT DISPLAYS. THIS CAUSES THE USE OF THE SPORT MODE TRANSMISSION TO FAIL. IT ALSO PREVENTS THE DRIVER FROM VIEWING ALL DISPLAY FEATURES, LOW GAS, OIL/TRANSMISSION TEMPERATURE, ETC., AND PREVENTS SHIFTING THE JEEP TO SNOW MODE. WHEN IT COMES ON, ALL OF THE RED LIGHTS NEXT TO MY SHIFTER COME ON (P, R, D, ETC). THE LIGHT COMES ON ALMOST EVERY TIME WHILE I AM DRIVING. THIS CAN HAPPEN AT ALL SPEED, CITY, HIGHWAY, DRIVING STRAIGHT AND TURNING. PLACING THE VEHICLE IN REVERSE, IN SNOW MODE, AND USE OF THE MANUAL SPORT MODE. IT HAPPENS AT RANDOM TIMES. THERE HAVE BEEN THOUSANDS OF COMPLAINTS FROM JEEP OWNERS ON VARIOUS FORUMS AND THE AUTOMAKER REFUSES TO ISSUE A RECALL. THERE ARE OTHER MORE EXTREME AND DANGEROUS CAUSES THAT HAVE BEEN REPORTED BY OTHER JEEP OWNERS, SUCH AS THE EMERGENCY BRAKE ENABLING WHILE DRIVING AND TRANSMISSION LOCKED IN A SPECIFIC GEAR.
Corrective Action:
THE SERVICE SHIFTER WARNING LIGHT DISPLAYS. THIS CAUSES THE USE OF THE SPORT MODE TRANSMISSION TO FAIL. IT ALSO PREVENTS THE DRIVER FROM VIEWING ALL DISPLAY FEATURES, LOW GAS, OIL/TRANSMISSION TEMPERATURE, ETC., AND PREVENTS SHIFTING THE JEEP TO SNOW MODE. WHEN IT COMES ON, ALL OF THE RED LIGHTS NEXT TO MY SHIFTER COME ON (P, R, D, ETC). THE LIGHT COMES ON ALMOST EVERY TIME WHILE I AM DRIVING. THIS CAN HAPPEN AT ALL SPEED, CITY, HIGHWAY, DRIVING STRAIGHT AND TURNING. PLACING THE VEHICLE IN REVERSE, IN SNOW MODE, AND USE OF THE MANUAL SPORT MODE. IT HAPPENS AT RANDOM TIMES. THERE HAVE BEEN THOUSANDS OF COMPLAINTS FROM JEEP OWNERS ON VARIOUS FORUMS AND THE AUTOMAKER REFUSES TO ISSUE A RECALL. THERE ARE OTHER MORE EXTREME AND DANGEROUS CAUSES THAT HAVE BEEN REPORTED BY OTHER JEEP OWNERS, SUCH AS THE EMERGENCY BRAKE ENABLING WHILE DRIVING AND TRANSMISSION LOCKED IN A SPECIFIC GEAR.
Additional Notes:
THE SERVICE SHIFTER WARNING LIGHT DISPLAYS. THIS CAUSES THE USE OF THE SPORT MODE TRANSMISSION TO FAIL. IT ALSO PREVENTS THE DRIVER FROM VIEWING ALL DISPLAY FEATURES, LOW GAS, OIL/TRANSMISSION TEMPERATURE, ETC., AND PREVENTS SHIFTING THE JEEP TO SNOW MODE. WHEN IT COMES ON, ALL OF THE RED LIGHTS NEXT TO MY SHIFTER COME ON (P, R, D, ETC). THE LIGHT COMES ON ALMOST EVERY TIME WHILE I AM DRIVING. THIS CAN HAPPEN AT ALL SPEED, CITY, HIGHWAY, DRIVING STRAIGHT AND TURNING. PLACING THE VEHICLE IN REVERSE, IN SNOW MODE, AND USE OF THE MANUAL SPORT MODE. IT HAPPENS AT RANDOM TIMES. THERE HAVE BEEN THOUSANDS OF COMPLAINTS FROM JEEP OWNERS ON VARIOUS FORUMS AND THE AUTOMAKER REFUSES TO ISSUE A RECALL. THERE ARE OTHER MORE EXTREME AND DANGEROUS CAUSES THAT HAVE BEEN REPORTED BY OTHER JEEP OWNERS, SUCH AS THE EMERGENCY BRAKE ENABLING WHILE DRIVING AND TRANSMISSION LOCKED IN A SPECIFIC GEAR.
Mfg Campaign: 11395003
Recall Date: Feb 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE TRANSMISSION FEELS LIKE IT'S JUMPING AT LOW SPEEDS.
Corrective Action:
THE TRANSMISSION FEELS LIKE IT'S JUMPING AT LOW SPEEDS.
Additional Notes:
THE TRANSMISSION FEELS LIKE IT'S JUMPING AT LOW SPEEDS.
Mfg Campaign: 11395008
Recall Date: Feb 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION FEELS LIKE IT'S JUMPING AT LOW SPEEDS.
Corrective Action:
THE TRANSMISSION FEELS LIKE IT'S JUMPING AT LOW SPEEDS.
Additional Notes:
THE TRANSMISSION FEELS LIKE IT'S JUMPING AT LOW SPEEDS.
Mfg Campaign: 11395008
Recall Date: Feb 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE HAD DISPLAYED "SERVICE SHIFTER" NOTICE ON DASH TWICE AND IT SEEMS LIKE THERE IS NO FIX. WORRIED THAT GEAR SHIFT MIGHT MALFUNCTION WHILE IN THE ROAD. ALSO, TRANSMISSION JERKS WHEN TAKING FOOT OFF OF ACCELERATOR. I HAVE TAKEN THE CAR IN TO 3 DEALERSHIP AND THEY HAVE SAID NOTHING IS WRONG, HOWEVER THE PROBLEM PERSISTS.
Corrective Action:
VEHICLE HAD DISPLAYED "SERVICE SHIFTER" NOTICE ON DASH TWICE AND IT SEEMS LIKE THERE IS NO FIX. WORRIED THAT GEAR SHIFT MIGHT MALFUNCTION WHILE IN THE ROAD. ALSO, TRANSMISSION JERKS WHEN TAKING FOOT OFF OF ACCELERATOR. I HAVE TAKEN THE CAR IN TO 3 DEALERSHIP AND THEY HAVE SAID NOTHING IS WRONG, HOWEVER THE PROBLEM PERSISTS.
Additional Notes:
VEHICLE HAD DISPLAYED "SERVICE SHIFTER" NOTICE ON DASH TWICE AND IT SEEMS LIKE THERE IS NO FIX. WORRIED THAT GEAR SHIFT MIGHT MALFUNCTION WHILE IN THE ROAD. ALSO, TRANSMISSION JERKS WHEN TAKING FOOT OFF OF ACCELERATOR. I HAVE TAKEN THE CAR IN TO 3 DEALERSHIP AND THEY HAVE SAID NOTHING IS WRONG, HOWEVER THE PROBLEM PERSISTS.
Mfg Campaign: 11394744
Recall Date: Feb 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A "SERVICE SHIFTER" MESSAGE APPEARS ON THE DASHBOARD RANDOMLY WHEN I'M DRIVING ON THE STREET AND THE HIGHWAY AND ALL OF THE LIGHTS TURN ON ON THE SHIFTER. I TURN OFF THE ENGINE AND TURN IT BACK ON AND IT GOES AWAY BUT IT COMES BACK ON LATER AGAIN.
Corrective Action:
A "SERVICE SHIFTER" MESSAGE APPEARS ON THE DASHBOARD RANDOMLY WHEN I'M DRIVING ON THE STREET AND THE HIGHWAY AND ALL OF THE LIGHTS TURN ON ON THE SHIFTER. I TURN OFF THE ENGINE AND TURN IT BACK ON AND IT GOES AWAY BUT IT COMES BACK ON LATER AGAIN.
Additional Notes:
A "SERVICE SHIFTER" MESSAGE APPEARS ON THE DASHBOARD RANDOMLY WHEN I'M DRIVING ON THE STREET AND THE HIGHWAY AND ALL OF THE LIGHTS TURN ON ON THE SHIFTER. I TURN OFF THE ENGINE AND TURN IT BACK ON AND IT GOES AWAY BUT IT COMES BACK ON LATER AGAIN.
Mfg Campaign: 11394359
Recall Date: Feb 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A "SERVICE SHIFTER" MESSAGE APPEARS ON THE DASHBOARD RANDOMLY WHEN I'M DRIVING ON THE STREET AND THE HIGHWAY AND ALL OF THE LIGHTS TURN ON ON THE SHIFTER. I TURN OFF THE ENGINE AND TURN IT BACK ON AND IT GOES AWAY BUT IT COMES BACK ON LATER AGAIN.
Corrective Action:
A "SERVICE SHIFTER" MESSAGE APPEARS ON THE DASHBOARD RANDOMLY WHEN I'M DRIVING ON THE STREET AND THE HIGHWAY AND ALL OF THE LIGHTS TURN ON ON THE SHIFTER. I TURN OFF THE ENGINE AND TURN IT BACK ON AND IT GOES AWAY BUT IT COMES BACK ON LATER AGAIN.
Additional Notes:
A "SERVICE SHIFTER" MESSAGE APPEARS ON THE DASHBOARD RANDOMLY WHEN I'M DRIVING ON THE STREET AND THE HIGHWAY AND ALL OF THE LIGHTS TURN ON ON THE SHIFTER. I TURN OFF THE ENGINE AND TURN IT BACK ON AND IT GOES AWAY BUT IT COMES BACK ON LATER AGAIN.
Mfg Campaign: 11394359
Recall Date: Feb 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING ON THE FREEWAY WHEN ALL OF THE SUDDEN I HAD MY "SERVICE MY 4 WHEEL DRIVE LIGHT" CAME ON. I TOOK IT TO THE DEALERSHIP AND THEY ARE SAYING THAT I WILL NEED TO REPLACE PTU (POWER TRANSFER UNIT). I HAVE ALREADY HAD TO REPLACE THE IGNITION ENGINE COIL IN THIS CAR AND I FEEL LIKE THERE ARE MORE ELECTRICAL PROBLEMS THEN I AM AWARE OF. SOMETIMES MY CAR WILL ALSO TELL ME I HAVE A FLAT TIRE AND THEN A MINUTE LATER THE SENSOR WILL SHOW THAT THE TIRE IS OKAY.
Corrective Action:
I WAS DRIVING ON THE FREEWAY WHEN ALL OF THE SUDDEN I HAD MY "SERVICE MY 4 WHEEL DRIVE LIGHT" CAME ON. I TOOK IT TO THE DEALERSHIP AND THEY ARE SAYING THAT I WILL NEED TO REPLACE PTU (POWER TRANSFER UNIT). I HAVE ALREADY HAD TO REPLACE THE IGNITION ENGINE COIL IN THIS CAR AND I FEEL LIKE THERE ARE MORE ELECTRICAL PROBLEMS THEN I AM AWARE OF. SOMETIMES MY CAR WILL ALSO TELL ME I HAVE A FLAT TIRE AND THEN A MINUTE LATER THE SENSOR WILL SHOW THAT THE TIRE IS OKAY.
Additional Notes:
I WAS DRIVING ON THE FREEWAY WHEN ALL OF THE SUDDEN I HAD MY "SERVICE MY 4 WHEEL DRIVE LIGHT" CAME ON. I TOOK IT TO THE DEALERSHIP AND THEY ARE SAYING THAT I WILL NEED TO REPLACE PTU (POWER TRANSFER UNIT). I HAVE ALREADY HAD TO REPLACE THE IGNITION ENGINE COIL IN THIS CAR AND I FEEL LIKE THERE ARE MORE ELECTRICAL PROBLEMS THEN I AM AWARE OF. SOMETIMES MY CAR WILL ALSO TELL ME I HAVE A FLAT TIRE AND THEN A MINUTE LATER THE SENSOR WILL SHOW THAT THE TIRE IS OKAY.
Mfg Campaign: 11391003
Recall Date: Feb 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SERVICE SHIFTER, HAD IT REPLACED WHILE STILL UNDER WARRANTY TWICE. IT IS HAPPENING AGAIN AND HAS SEVERAL TIMES AND NO LONGER UNDER WARRANTY. WHAT HAS TO HAPPEN BEFORE THEY RECALL THIS PART. IT IS CLEARLY AN ISSUE WITH SO MANY PEOPLE COMPLAINING ABOUT THIS.
Corrective Action:
SERVICE SHIFTER, HAD IT REPLACED WHILE STILL UNDER WARRANTY TWICE. IT IS HAPPENING AGAIN AND HAS SEVERAL TIMES AND NO LONGER UNDER WARRANTY. WHAT HAS TO HAPPEN BEFORE THEY RECALL THIS PART. IT IS CLEARLY AN ISSUE WITH SO MANY PEOPLE COMPLAINING ABOUT THIS.
Additional Notes:
SERVICE SHIFTER, HAD IT REPLACED WHILE STILL UNDER WARRANTY TWICE. IT IS HAPPENING AGAIN AND HAS SEVERAL TIMES AND NO LONGER UNDER WARRANTY. WHAT HAS TO HAPPEN BEFORE THEY RECALL THIS PART. IT IS CLEARLY AN ISSUE WITH SO MANY PEOPLE COMPLAINING ABOUT THIS.
Mfg Campaign: 11391113
Recall Date: Feb 1, 2021
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