Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING ON HWY 395 TRAVELING NORTH FROM SPOKANE, WA, WITH CRUISE CONTROL SET AT 60 MPH, AFTER CRESTING A LOW HILL AND DESCENDING THE HILL MY CAR'S ENGINE BEGAN RACING THE RPM WENT TO 4500 RPM AND I COULDN'T GET IT TO SLOW DOWN OR STOP BY BRAKING OR CHANGING THE CRUISE CONTROL. MY CAR GOT TO 80 MPH WHEN I FINALLY GOT THE CRUISE CONTROL TO DISENGAGE BY PRESSING CANCEL AGAIN WHILE BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT'S VERY SCARY. I'M AFRAID TO USE THE CRUISE CONTROL IN MY CAR.
Corrective Action:
WHILE DRIVING ON HWY 395 TRAVELING NORTH FROM SPOKANE, WA, WITH CRUISE CONTROL SET AT 60 MPH, AFTER CRESTING A LOW HILL AND DESCENDING THE HILL MY CAR'S ENGINE BEGAN RACING THE RPM WENT TO 4500 RPM AND I COULDN'T GET IT TO SLOW DOWN OR STOP BY BRAKING OR CHANGING THE CRUISE CONTROL. MY CAR GOT TO 80 MPH WHEN I FINALLY GOT THE CRUISE CONTROL TO DISENGAGE BY PRESSING CANCEL AGAIN WHILE BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT'S VERY SCARY. I'M AFRAID TO USE THE CRUISE CONTROL IN MY CAR.
Additional Notes:
WHILE DRIVING ON HWY 395 TRAVELING NORTH FROM SPOKANE, WA, WITH CRUISE CONTROL SET AT 60 MPH, AFTER CRESTING A LOW HILL AND DESCENDING THE HILL MY CAR'S ENGINE BEGAN RACING THE RPM WENT TO 4500 RPM AND I COULDN'T GET IT TO SLOW DOWN OR STOP BY BRAKING OR CHANGING THE CRUISE CONTROL. MY CAR GOT TO 80 MPH WHEN I FINALLY GOT THE CRUISE CONTROL TO DISENGAGE BY PRESSING CANCEL AGAIN WHILE BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT'S VERY SCARY. I'M AFRAID TO USE THE CRUISE CONTROL IN MY CAR.
Mfg Campaign: 11405275
Recall Date: Mar 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING ON HWY 395 TRAVELING NORTH FROM SPOKANE, WA, WITH CRUISE CONTROL SET AT 60 MPH, AFTER CRESTING A LOW HILL AND DESCENDING THE HILL MY CAR'S ENGINE BEGAN RACING THE RPM WENT TO 4500 RPM AND I COULDN'T GET IT TO SLOW DOWN OR STOP BY BRAKING OR CHANGING THE CRUISE CONTROL. MY CAR GOT TO 80 MPH WHEN I FINALLY GOT THE CRUISE CONTROL TO DISENGAGE BY PRESSING CANCEL AGAIN WHILE BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT'S VERY SCARY. I'M AFRAID TO USE THE CRUISE CONTROL IN MY CAR.
Corrective Action:
WHILE DRIVING ON HWY 395 TRAVELING NORTH FROM SPOKANE, WA, WITH CRUISE CONTROL SET AT 60 MPH, AFTER CRESTING A LOW HILL AND DESCENDING THE HILL MY CAR'S ENGINE BEGAN RACING THE RPM WENT TO 4500 RPM AND I COULDN'T GET IT TO SLOW DOWN OR STOP BY BRAKING OR CHANGING THE CRUISE CONTROL. MY CAR GOT TO 80 MPH WHEN I FINALLY GOT THE CRUISE CONTROL TO DISENGAGE BY PRESSING CANCEL AGAIN WHILE BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT'S VERY SCARY. I'M AFRAID TO USE THE CRUISE CONTROL IN MY CAR.
Additional Notes:
WHILE DRIVING ON HWY 395 TRAVELING NORTH FROM SPOKANE, WA, WITH CRUISE CONTROL SET AT 60 MPH, AFTER CRESTING A LOW HILL AND DESCENDING THE HILL MY CAR'S ENGINE BEGAN RACING THE RPM WENT TO 4500 RPM AND I COULDN'T GET IT TO SLOW DOWN OR STOP BY BRAKING OR CHANGING THE CRUISE CONTROL. MY CAR GOT TO 80 MPH WHEN I FINALLY GOT THE CRUISE CONTROL TO DISENGAGE BY PRESSING CANCEL AGAIN WHILE BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT'S VERY SCARY. I'M AFRAID TO USE THE CRUISE CONTROL IN MY CAR.
Mfg Campaign: 11405275
Recall Date: Mar 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN ACCELERATING IT FEELS LIKE THE ENGINE IS NOT SENDING ENOUGH POWER AS IF THE TRANSMISSION WAS ON A HIGHER GEAR AND ALSO THUDS AS IF THE TRANSMISSION WAS HAVING TROUBLE SHIFTING.
Corrective Action:
WHEN ACCELERATING IT FEELS LIKE THE ENGINE IS NOT SENDING ENOUGH POWER AS IF THE TRANSMISSION WAS ON A HIGHER GEAR AND ALSO THUDS AS IF THE TRANSMISSION WAS HAVING TROUBLE SHIFTING.
Additional Notes:
WHEN ACCELERATING IT FEELS LIKE THE ENGINE IS NOT SENDING ENOUGH POWER AS IF THE TRANSMISSION WAS ON A HIGHER GEAR AND ALSO THUDS AS IF THE TRANSMISSION WAS HAVING TROUBLE SHIFTING.
Mfg Campaign: 11405104
Recall Date: Mar 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE JEEP HAS 42K MILES. RECENTLY THE CAR SUDDENLY, WITHOUT ANY WARNING JUST QUIT WHILE DRIVING IN TRAFFIC. THIS WAS THE SECOND TIME IN 3 WEEKS THIS HAPPENED. 5K MILES AGO I GOT AN SYNTHETIC OIL CHANGE GOOD FOR 10K MILES. AT APPROX. 5K MILES WAS WHEN THE ENGINE STARTED TO DIE. I CONTACTED DEALER IN ELIZABETHTOWN KY AND EXPLAINED WHAT HAD HAPPENED. HE APPARENTLY WAS AWARE THAT FOR EVERY 1K MILES, A QUART OF OIL WAS USED. THIS WAS NEVER TOLD TO ME AND YET KNOWING THIS, THE DEALER TOLD ME I HAD TO HAVE THE 10K MILE OIL KNOWING I WOULD NEVER REACH THAT. HE SAID THERE WAS SOME TYPE OF RECALL ON A SENSOR THAT UNTIL THEY COULD SCHEDULE ME IN, I NEEDED TO POUR OIL INTO THE ENGINE WHICH I DID. MY LIFE WAS PLACED IN DIRE JEOPARDY. AND I WAS NEVER MADE AWARE OF THIS OBSCENE USAGE OF OIL BY THIS MODEL. IF THE ENGINE BLOCK HAD CRACKED DUE TO THIS-THAN WHAT?
Corrective Action:
THE JEEP HAS 42K MILES. RECENTLY THE CAR SUDDENLY, WITHOUT ANY WARNING JUST QUIT WHILE DRIVING IN TRAFFIC. THIS WAS THE SECOND TIME IN 3 WEEKS THIS HAPPENED. 5K MILES AGO I GOT AN SYNTHETIC OIL CHANGE GOOD FOR 10K MILES. AT APPROX. 5K MILES WAS WHEN THE ENGINE STARTED TO DIE. I CONTACTED DEALER IN ELIZABETHTOWN KY AND EXPLAINED WHAT HAD HAPPENED. HE APPARENTLY WAS AWARE THAT FOR EVERY 1K MILES, A QUART OF OIL WAS USED. THIS WAS NEVER TOLD TO ME AND YET KNOWING THIS, THE DEALER TOLD ME I HAD TO HAVE THE 10K MILE OIL KNOWING I WOULD NEVER REACH THAT. HE SAID THERE WAS SOME TYPE OF RECALL ON A SENSOR THAT UNTIL THEY COULD SCHEDULE ME IN, I NEEDED TO POUR OIL INTO THE ENGINE WHICH I DID. MY LIFE WAS PLACED IN DIRE JEOPARDY. AND I WAS NEVER MADE AWARE OF THIS OBSCENE USAGE OF OIL BY THIS MODEL. IF THE ENGINE BLOCK HAD CRACKED DUE TO THIS-THAN WHAT?
Additional Notes:
THE JEEP HAS 42K MILES. RECENTLY THE CAR SUDDENLY, WITHOUT ANY WARNING JUST QUIT WHILE DRIVING IN TRAFFIC. THIS WAS THE SECOND TIME IN 3 WEEKS THIS HAPPENED. 5K MILES AGO I GOT AN SYNTHETIC OIL CHANGE GOOD FOR 10K MILES. AT APPROX. 5K MILES WAS WHEN THE ENGINE STARTED TO DIE. I CONTACTED DEALER IN ELIZABETHTOWN KY AND EXPLAINED WHAT HAD HAPPENED. HE APPARENTLY WAS AWARE THAT FOR EVERY 1K MILES, A QUART OF OIL WAS USED. THIS WAS NEVER TOLD TO ME AND YET KNOWING THIS, THE DEALER TOLD ME I HAD TO HAVE THE 10K MILE OIL KNOWING I WOULD NEVER REACH THAT. HE SAID THERE WAS SOME TYPE OF RECALL ON A SENSOR THAT UNTIL THEY COULD SCHEDULE ME IN, I NEEDED TO POUR OIL INTO THE ENGINE WHICH I DID. MY LIFE WAS PLACED IN DIRE JEOPARDY. AND I WAS NEVER MADE AWARE OF THIS OBSCENE USAGE OF OIL BY THIS MODEL. IF THE ENGINE BLOCK HAD CRACKED DUE TO THIS-THAN WHAT?
Mfg Campaign: 11404557
Recall Date: Mar 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER RANDOMLY COMES ON AND CAUSES SCREEN TO LOCK AND LIGHTS UP THE SHIFTER. THIS HAPPENS WHEN STARTING THE VEHICLE.
Corrective Action:
SERVICE SHIFTER RANDOMLY COMES ON AND CAUSES SCREEN TO LOCK AND LIGHTS UP THE SHIFTER. THIS HAPPENS WHEN STARTING THE VEHICLE.
Additional Notes:
SERVICE SHIFTER RANDOMLY COMES ON AND CAUSES SCREEN TO LOCK AND LIGHTS UP THE SHIFTER. THIS HAPPENS WHEN STARTING THE VEHICLE.
Mfg Campaign: 11404579
Recall Date: Mar 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER RANDOMLY COMES ON AND CAUSES SCREEN TO LOCK AND LIGHTS UP THE SHIFTER. THIS HAPPENS WHEN STARTING THE VEHICLE.
Corrective Action:
SERVICE SHIFTER RANDOMLY COMES ON AND CAUSES SCREEN TO LOCK AND LIGHTS UP THE SHIFTER. THIS HAPPENS WHEN STARTING THE VEHICLE.
Additional Notes:
SERVICE SHIFTER RANDOMLY COMES ON AND CAUSES SCREEN TO LOCK AND LIGHTS UP THE SHIFTER. THIS HAPPENS WHEN STARTING THE VEHICLE.
Mfg Campaign: 11404579
Recall Date: Mar 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER LIGHT COMES ON AT INTERMEDIATE TIMES WHILE DRIVING AND ALL THE PRND LIGHTS COME ON. SHUT THE VEHICLE OFF AND TURN BACK ON AND IT'S GOOD FOR A WHILE.
Corrective Action:
SERVICE SHIFTER LIGHT COMES ON AT INTERMEDIATE TIMES WHILE DRIVING AND ALL THE PRND LIGHTS COME ON. SHUT THE VEHICLE OFF AND TURN BACK ON AND IT'S GOOD FOR A WHILE.
Additional Notes:
SERVICE SHIFTER LIGHT COMES ON AT INTERMEDIATE TIMES WHILE DRIVING AND ALL THE PRND LIGHTS COME ON. SHUT THE VEHICLE OFF AND TURN BACK ON AND IT'S GOOD FOR A WHILE.
Mfg Campaign: 11404279
Recall Date: Mar 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER INDICATOR CAME ON
Corrective Action:
SERVICE SHIFTER INDICATOR CAME ON
Additional Notes:
SERVICE SHIFTER INDICATOR CAME ON
Mfg Campaign: 11403801
Recall Date: Mar 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER INDICATOR CAME ON
Corrective Action:
SERVICE SHIFTER INDICATOR CAME ON
Additional Notes:
SERVICE SHIFTER INDICATOR CAME ON
Mfg Campaign: 11403801
Recall Date: Mar 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D
Corrective Action:
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D
Additional Notes:
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D
Mfg Campaign: 11403885
Recall Date: Mar 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY BACK GATE/ TRUCK WILL NOT OPEN FROM THE OUTSIDE AT ALL I PRESS THE BUTTON ON MY KEYS AND THE BUTTON ON THE OUTSIDE OF THE GATE/TRUNK AND NOTHING THE ONLY WAS I CAN OPEN IT, IS IF WE CLAIM ON THE BACK AND MANUELING OPEN IT , WE TRIED EVERYTHING AND IT DOESN'T OPEN.
Corrective Action:
MY BACK GATE/ TRUCK WILL NOT OPEN FROM THE OUTSIDE AT ALL I PRESS THE BUTTON ON MY KEYS AND THE BUTTON ON THE OUTSIDE OF THE GATE/TRUNK AND NOTHING THE ONLY WAS I CAN OPEN IT, IS IF WE CLAIM ON THE BACK AND MANUELING OPEN IT , WE TRIED EVERYTHING AND IT DOESN'T OPEN.
Additional Notes:
MY BACK GATE/ TRUCK WILL NOT OPEN FROM THE OUTSIDE AT ALL I PRESS THE BUTTON ON MY KEYS AND THE BUTTON ON THE OUTSIDE OF THE GATE/TRUNK AND NOTHING THE ONLY WAS I CAN OPEN IT, IS IF WE CLAIM ON THE BACK AND MANUELING OPEN IT , WE TRIED EVERYTHING AND IT DOESN'T OPEN.
Mfg Campaign: 11403889
Recall Date: Mar 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SHIFTER SENSOR LIGHTS KEEPS COMING ON AND ALL LIGHTS ON SHIFTER LIGHT UP RED, WHILE STATIONARY AND IN MOTION. I HAVE TO STOP TURN THE CAR OFF AND RESTART IT TO PROCEED.HAS BEEN HAPPENING FOR OVER A YEAR.
Corrective Action:
SHIFTER SENSOR LIGHTS KEEPS COMING ON AND ALL LIGHTS ON SHIFTER LIGHT UP RED, WHILE STATIONARY AND IN MOTION. I HAVE TO STOP TURN THE CAR OFF AND RESTART IT TO PROCEED.HAS BEEN HAPPENING FOR OVER A YEAR.
Additional Notes:
SHIFTER SENSOR LIGHTS KEEPS COMING ON AND ALL LIGHTS ON SHIFTER LIGHT UP RED, WHILE STATIONARY AND IN MOTION. I HAVE TO STOP TURN THE CAR OFF AND RESTART IT TO PROCEED.HAS BEEN HAPPENING FOR OVER A YEAR.
Mfg Campaign: 11403444
Recall Date: Mar 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SHIFTER SENSOR LIGHTS KEEPS COMING ON AND ALL LIGHTS ON SHIFTER LIGHT UP RED, WHILE STATIONARY AND IN MOTION. I HAVE TO STOP TURN THE CAR OFF AND RESTART IT TO PROCEED.HAS BEEN HAPPENING FOR OVER A YEAR.
Corrective Action:
SHIFTER SENSOR LIGHTS KEEPS COMING ON AND ALL LIGHTS ON SHIFTER LIGHT UP RED, WHILE STATIONARY AND IN MOTION. I HAVE TO STOP TURN THE CAR OFF AND RESTART IT TO PROCEED.HAS BEEN HAPPENING FOR OVER A YEAR.
Additional Notes:
SHIFTER SENSOR LIGHTS KEEPS COMING ON AND ALL LIGHTS ON SHIFTER LIGHT UP RED, WHILE STATIONARY AND IN MOTION. I HAVE TO STOP TURN THE CAR OFF AND RESTART IT TO PROCEED.HAS BEEN HAPPENING FOR OVER A YEAR.
Mfg Campaign: 11403444
Recall Date: Mar 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
FACTORY INSTALLED TOW PACKAGE SIGNALS WHERE NOT ACTIVATED. HAD TO BRING TO DEALER AFTER TRYING TO SAFELY USE A TRAILER. DEALER HAD TO CONTACT JEEP STAR/BCM. TO ACTIVATE THE SYSTEM. DEFECT HAS PRESENT FROM DAY ONE, DID NOT HAD A REASON TO USE THE SYSTEM UNTIL NOW. DEALER ALSO DID NOT DETECT IN THE PRE-CUSTOMER RELEASE OF THE VEHICLE.
Corrective Action:
FACTORY INSTALLED TOW PACKAGE SIGNALS WHERE NOT ACTIVATED. HAD TO BRING TO DEALER AFTER TRYING TO SAFELY USE A TRAILER. DEALER HAD TO CONTACT JEEP STAR/BCM. TO ACTIVATE THE SYSTEM. DEFECT HAS PRESENT FROM DAY ONE, DID NOT HAD A REASON TO USE THE SYSTEM UNTIL NOW. DEALER ALSO DID NOT DETECT IN THE PRE-CUSTOMER RELEASE OF THE VEHICLE.
Additional Notes:
FACTORY INSTALLED TOW PACKAGE SIGNALS WHERE NOT ACTIVATED. HAD TO BRING TO DEALER AFTER TRYING TO SAFELY USE A TRAILER. DEALER HAD TO CONTACT JEEP STAR/BCM. TO ACTIVATE THE SYSTEM. DEFECT HAS PRESENT FROM DAY ONE, DID NOT HAD A REASON TO USE THE SYSTEM UNTIL NOW. DEALER ALSO DID NOT DETECT IN THE PRE-CUSTOMER RELEASE OF THE VEHICLE.
Mfg Campaign: 11403307
Recall Date: Mar 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
KEEP GETTING MESSAGE TO SERVICE SHIFTER AND DISPLAYS ON DASH CONTINUOUSLY ALL LIGHT ON SHIFTER LIGHT. SEEMS TO SHIFT VERY HARD WHEN THIS HAPPENS. I SEE MANY COMPLAINTS ABOUT THIS ON THE INTERNET WITH MANY DIFFERENT YEARS OF VEHICLES. STARTED LAST YEAR 2019. STILL DOING AS OF TODAY 3/15/2021
Corrective Action:
KEEP GETTING MESSAGE TO SERVICE SHIFTER AND DISPLAYS ON DASH CONTINUOUSLY ALL LIGHT ON SHIFTER LIGHT. SEEMS TO SHIFT VERY HARD WHEN THIS HAPPENS. I SEE MANY COMPLAINTS ABOUT THIS ON THE INTERNET WITH MANY DIFFERENT YEARS OF VEHICLES. STARTED LAST YEAR 2019. STILL DOING AS OF TODAY 3/15/2021
Additional Notes:
KEEP GETTING MESSAGE TO SERVICE SHIFTER AND DISPLAYS ON DASH CONTINUOUSLY ALL LIGHT ON SHIFTER LIGHT. SEEMS TO SHIFT VERY HARD WHEN THIS HAPPENS. I SEE MANY COMPLAINTS ABOUT THIS ON THE INTERNET WITH MANY DIFFERENT YEARS OF VEHICLES. STARTED LAST YEAR 2019. STILL DOING AS OF TODAY 3/15/2021
Mfg Campaign: 11403128
Recall Date: Mar 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!
Corrective Action:
I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!
Additional Notes:
I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!
Mfg Campaign: 11402905
Recall Date: Mar 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!
Corrective Action:
I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!
Additional Notes:
I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!
Mfg Campaign: 11402905
Recall Date: Mar 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!
Corrective Action:
I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!
Additional Notes:
I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!
Mfg Campaign: 11402905
Recall Date: Mar 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
BURNS THOUGH OIL LIKE A CHEAP ALCOHOLIC. USUALLY 1 QUART IS BURNED OFF EVERY 1000 MILES. THIS WAS SOMETHING I WAS NOT AWARE OF WHEN I PURCHASED THE JEEP. WHEN THIS FIRST HAPPENED, INITIALLY I WAS TOLD IT WAS AN ELECTRICAL ISSUE WITH THE SHIFTER. SO THAT WAS A $500 REPAIR. LATER I FOUND OUT THAT 2017 JEEP CHEROKEES HAVE A UNIQUE ABILITY TO DRINK OIL. IF FCA IS AWARE, AND NOT FIXING THE ISSUE, THATS BULL CRAP. I HAVE AN OLDER CAR WITH A SIMILAR ENGINE AND CAN PUT 10,000 MILES BETWEEN OIL CHANGES W/O AN ISSUE.
Corrective Action:
BURNS THOUGH OIL LIKE A CHEAP ALCOHOLIC. USUALLY 1 QUART IS BURNED OFF EVERY 1000 MILES. THIS WAS SOMETHING I WAS NOT AWARE OF WHEN I PURCHASED THE JEEP. WHEN THIS FIRST HAPPENED, INITIALLY I WAS TOLD IT WAS AN ELECTRICAL ISSUE WITH THE SHIFTER. SO THAT WAS A $500 REPAIR. LATER I FOUND OUT THAT 2017 JEEP CHEROKEES HAVE A UNIQUE ABILITY TO DRINK OIL. IF FCA IS AWARE, AND NOT FIXING THE ISSUE, THATS BULL CRAP. I HAVE AN OLDER CAR WITH A SIMILAR ENGINE AND CAN PUT 10,000 MILES BETWEEN OIL CHANGES W/O AN ISSUE.
Additional Notes:
BURNS THOUGH OIL LIKE A CHEAP ALCOHOLIC. USUALLY 1 QUART IS BURNED OFF EVERY 1000 MILES. THIS WAS SOMETHING I WAS NOT AWARE OF WHEN I PURCHASED THE JEEP. WHEN THIS FIRST HAPPENED, INITIALLY I WAS TOLD IT WAS AN ELECTRICAL ISSUE WITH THE SHIFTER. SO THAT WAS A $500 REPAIR. LATER I FOUND OUT THAT 2017 JEEP CHEROKEES HAVE A UNIQUE ABILITY TO DRINK OIL. IF FCA IS AWARE, AND NOT FIXING THE ISSUE, THATS BULL CRAP. I HAVE AN OLDER CAR WITH A SIMILAR ENGINE AND CAN PUT 10,000 MILES BETWEEN OIL CHANGES W/O AN ISSUE.
Mfg Campaign: 11402762
Recall Date: Mar 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
EVERY TIME YOU HIT A BUMP YOU HEAR A RATTLE OR A LOUD CLUMP NOISE ! IT SOUNDS LIKE SOMETHING IS FALLING APART OR LOSE : STRUTS HAVE TO BE CHANGED A LOT ON THIS VEHICLE ! NEEDS TO HAVE A RECALL THERE ARE SEVERAL COMPLAINTS ABOUT STRUTS BEING BAD !
Corrective Action:
EVERY TIME YOU HIT A BUMP YOU HEAR A RATTLE OR A LOUD CLUMP NOISE ! IT SOUNDS LIKE SOMETHING IS FALLING APART OR LOSE : STRUTS HAVE TO BE CHANGED A LOT ON THIS VEHICLE ! NEEDS TO HAVE A RECALL THERE ARE SEVERAL COMPLAINTS ABOUT STRUTS BEING BAD !
Additional Notes:
EVERY TIME YOU HIT A BUMP YOU HEAR A RATTLE OR A LOUD CLUMP NOISE ! IT SOUNDS LIKE SOMETHING IS FALLING APART OR LOSE : STRUTS HAVE TO BE CHANGED A LOT ON THIS VEHICLE ! NEEDS TO HAVE A RECALL THERE ARE SEVERAL COMPLAINTS ABOUT STRUTS BEING BAD !
Mfg Campaign: 11402805
Recall Date: Mar 13, 2021
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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