Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.
Corrective Action:
the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.
Additional Notes:
the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.
Mfg Campaign: 11448801
Recall Date: Jan 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.
Corrective Action:
the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.
Additional Notes:
the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.
Mfg Campaign: 11448801
Recall Date: Jan 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.
Corrective Action:
the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.
Additional Notes:
the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.
Mfg Campaign: 11448801
Recall Date: Jan 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SERVICE SHIFTER, SERVICE 4WD, SHIFTER GETS PUT INTO GEAR IN ANY WEATHER UNDER 32 DEGREES F AND THE SHIFTER WILL NOT SHIFT INTO A PARTICULAR GEAR. ALL LIGHTS ON THE SHIFTER WILL LIGHT UP. THE CAR WILL FREE REV. IF YOU LEAVE THE CAR RUNNING FOR 15 TO 30 MINUTES. THE ENGINE/TRANS/SERVOS WARM UP, AND THE CAR IS NOW ABLE TO SHIFT INTO GEAR. THIS ISSUE ONLY HAPPENS IN COLD WEATHER. WE HAVE LOST ALL CONVIDENCE IN DRIVING OUR CAR IN THE PACIFIC NORTHWEST. WE'VE BROUGHT THE CAR TO JEEP, THEY REPLACED PARTS, REPLACED SHIFTER WIRING, ITS BEEN BACK TO JEEP DEALER 3 TIMES. THEY CANNOT FIX THE ISSUE. THERE SHOULD BE A ELECTRICAL SHIFTER OR WIRING HARNESS RECALL OF SOME KIND.
Corrective Action:
SERVICE SHIFTER, SERVICE 4WD, SHIFTER GETS PUT INTO GEAR IN ANY WEATHER UNDER 32 DEGREES F AND THE SHIFTER WILL NOT SHIFT INTO A PARTICULAR GEAR. ALL LIGHTS ON THE SHIFTER WILL LIGHT UP. THE CAR WILL FREE REV. IF YOU LEAVE THE CAR RUNNING FOR 15 TO 30 MINUTES. THE ENGINE/TRANS/SERVOS WARM UP, AND THE CAR IS NOW ABLE TO SHIFT INTO GEAR. THIS ISSUE ONLY HAPPENS IN COLD WEATHER. WE HAVE LOST ALL CONVIDENCE IN DRIVING OUR CAR IN THE PACIFIC NORTHWEST. WE'VE BROUGHT THE CAR TO JEEP, THEY REPLACED PARTS, REPLACED SHIFTER WIRING, ITS BEEN BACK TO JEEP DEALER 3 TIMES. THEY CANNOT FIX THE ISSUE. THERE SHOULD BE A ELECTRICAL SHIFTER OR WIRING HARNESS RECALL OF SOME KIND.
Additional Notes:
SERVICE SHIFTER, SERVICE 4WD, SHIFTER GETS PUT INTO GEAR IN ANY WEATHER UNDER 32 DEGREES F AND THE SHIFTER WILL NOT SHIFT INTO A PARTICULAR GEAR. ALL LIGHTS ON THE SHIFTER WILL LIGHT UP. THE CAR WILL FREE REV. IF YOU LEAVE THE CAR RUNNING FOR 15 TO 30 MINUTES. THE ENGINE/TRANS/SERVOS WARM UP, AND THE CAR IS NOW ABLE TO SHIFT INTO GEAR. THIS ISSUE ONLY HAPPENS IN COLD WEATHER. WE HAVE LOST ALL CONVIDENCE IN DRIVING OUR CAR IN THE PACIFIC NORTHWEST. WE'VE BROUGHT THE CAR TO JEEP, THEY REPLACED PARTS, REPLACED SHIFTER WIRING, ITS BEEN BACK TO JEEP DEALER 3 TIMES. THEY CANNOT FIX THE ISSUE. THERE SHOULD BE A ELECTRICAL SHIFTER OR WIRING HARNESS RECALL OF SOME KIND.
Mfg Campaign: 11448894
Recall Date: Jan 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Message came up saying Service Shifter and all lights on shifter turned red. Happened several times. Made appointment to have it checked. Was told I needed new shifter and the part would take 7 to 10 days (took 10) and that I should not drive it as it could lock up in gear. After researching on line it appears this is a problem for many people and does not appear to be a recall item with so many complaints. It has been repaired costing nearly $1,000. I think this should be reviewed with so many others having the same problem.
Corrective Action:
Message came up saying Service Shifter and all lights on shifter turned red. Happened several times. Made appointment to have it checked. Was told I needed new shifter and the part would take 7 to 10 days (took 10) and that I should not drive it as it could lock up in gear. After researching on line it appears this is a problem for many people and does not appear to be a recall item with so many complaints. It has been repaired costing nearly $1,000. I think this should be reviewed with so many others having the same problem.
Additional Notes:
Message came up saying Service Shifter and all lights on shifter turned red. Happened several times. Made appointment to have it checked. Was told I needed new shifter and the part would take 7 to 10 days (took 10) and that I should not drive it as it could lock up in gear. After researching on line it appears this is a problem for many people and does not appear to be a recall item with so many complaints. It has been repaired costing nearly $1,000. I think this should be reviewed with so many others having the same problem.
Mfg Campaign: 11448465
Recall Date: Jan 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle shifter service light keeps coming on causing vehicle to light up all of its shifter lights at the same time keeping it from engaging into gear any gear had to turn off and on for it to work
Corrective Action:
Vehicle shifter service light keeps coming on causing vehicle to light up all of its shifter lights at the same time keeping it from engaging into gear any gear had to turn off and on for it to work
Additional Notes:
Vehicle shifter service light keeps coming on causing vehicle to light up all of its shifter lights at the same time keeping it from engaging into gear any gear had to turn off and on for it to work
Mfg Campaign: 11448405
Recall Date: Jan 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 65 MPH, he noticed that the temperature gauge was increasing and then it decreased. An engine heater warning was displayed as the engine warning light illuminated. The contact stated that the brake pedal was depressed but the vehicle failed to stop as all motive power was lost. The vehicle rolled to a stop crashing into debris on the side of the roadway. The contact stated that there was no body damage to the vehicle. The contact stated that AAA was contacted and stated that they would contact the police however, the police did not show up. The vehicle was towed by AAA to the contact's residence. The contact stated that the AAA driver informed him of a recall that was related to the failure and the vehicle's PTU. The contact stated that the dealer was contacted to verify if the vehicle was included in a recall. The dealer informed the contact that the VIN was not included in a recall. The failure has not been diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 75,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 65 MPH, he noticed that the temperature gauge was increasing and then it decreased. An engine heater warning was displayed as the engine warning light illuminated. The contact stated that the brake pedal was depressed but the vehicle failed to stop as all motive power was lost. The vehicle rolled to a stop crashing into debris on the side of the roadway. The contact stated that there was no body damage to the vehicle. The contact stated that AAA was contacted and stated that they would contact the police however, the police did not show up. The vehicle was towed by AAA to the contact's residence. The contact stated that the AAA driver informed him of a recall that was related to the failure and the vehicle's PTU. The contact stated that the dealer was contacted to verify if the vehicle was included in a recall. The dealer informed the contact that the VIN was not included in a recall. The failure has not been diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 75,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 65 MPH, he noticed that the temperature gauge was increasing and then it decreased. An engine heater warning was displayed as the engine warning light illuminated. The contact stated that the brake pedal was depressed but the vehicle failed to stop as all motive power was lost. The vehicle rolled to a stop crashing into debris on the side of the roadway. The contact stated that there was no body damage to the vehicle. The contact stated that AAA was contacted and stated that they would contact the police however, the police did not show up. The vehicle was towed by AAA to the contact's residence. The contact stated that the AAA driver informed him of a recall that was related to the failure and the vehicle's PTU. The contact stated that the dealer was contacted to verify if the vehicle was included in a recall. The dealer informed the contact that the VIN was not included in a recall. The failure has not been diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 75,000.
Mfg Campaign: 11447886
Recall Date: Jan 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving down the street, my vehicle has started to automatically shift into neutral and the warning message, "must brake before shifting into gear" appears on my dash. I have to coast over to the side of the road in neutral, shift into park and turn my vehicle off before trying to restart. This has happened 4 or 5 times while I am actually driving down the road. When it is appearing to drive "normal" it has a warning message of "gear shift error" on the dash. So I paid a local mechanic to replace the entire gear shift component and my vehicle switched into neutral while I was driving again the next day. I am so nervous I will get into a wreck from this continuing to happen while driving my toddler around. I have not driven it since this happened right after picking it up from the shop. I then found a website listing a recall for my same year and make/model describing exactly what is currently happening with my vehicle. I called a local Jeep dealership about the recall and they told me since there was not a recall attached to my VIN number, they could not honor the recall. I am reporting this to you now to try and get my vehicle acknowledged and repaired under the recall. Here is the website where I found the recall: https://www.carscoops.com/2020/06/2014-2017-jeep-cherokee-recalled-over-serious-transmission-issues/
Corrective Action:
While driving down the street, my vehicle has started to automatically shift into neutral and the warning message, "must brake before shifting into gear" appears on my dash. I have to coast over to the side of the road in neutral, shift into park and turn my vehicle off before trying to restart. This has happened 4 or 5 times while I am actually driving down the road. When it is appearing to drive "normal" it has a warning message of "gear shift error" on the dash. So I paid a local mechanic to replace the entire gear shift component and my vehicle switched into neutral while I was driving again the next day. I am so nervous I will get into a wreck from this continuing to happen while driving my toddler around. I have not driven it since this happened right after picking it up from the shop. I then found a website listing a recall for my same year and make/model describing exactly what is currently happening with my vehicle. I called a local Jeep dealership about the recall and they told me since there was not a recall attached to my VIN number, they could not honor the recall. I am reporting this to you now to try and get my vehicle acknowledged and repaired under the recall. Here is the website where I found the recall: https://www.carscoops.com/2020/06/2014-2017-jeep-cherokee-recalled-over-serious-transmission-issues/
Additional Notes:
While driving down the street, my vehicle has started to automatically shift into neutral and the warning message, "must brake before shifting into gear" appears on my dash. I have to coast over to the side of the road in neutral, shift into park and turn my vehicle off before trying to restart. This has happened 4 or 5 times while I am actually driving down the road. When it is appearing to drive "normal" it has a warning message of "gear shift error" on the dash. So I paid a local mechanic to replace the entire gear shift component and my vehicle switched into neutral while I was driving again the next day. I am so nervous I will get into a wreck from this continuing to happen while driving my toddler around. I have not driven it since this happened right after picking it up from the shop. I then found a website listing a recall for my same year and make/model describing exactly what is currently happening with my vehicle. I called a local Jeep dealership about the recall and they told me since there was not a recall attached to my VIN number, they could not honor the recall. I am reporting this to you now to try and get my vehicle acknowledged and repaired under the recall. Here is the website where I found the recall: https://www.carscoops.com/2020/06/2014-2017-jeep-cherokee-recalled-over-serious-transmission-issues/
Mfg Campaign: 11447483
Recall Date: Jan 14, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.
Corrective Action:
While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.
Additional Notes:
While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.
Mfg Campaign: 11447304
Recall Date: Jan 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.
Corrective Action:
While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.
Additional Notes:
While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.
Mfg Campaign: 11447304
Recall Date: Jan 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the transmission would stall and rev loudly upon the depression of the accelerator pedal without warning. The contact had taken the vehicle to a dealer where a software update was performed on the vehicle; however, upon returning home from the dealer, the failure returned without warning. After multiple start-ups, the contact was able to drive the vehicle home. The manufacturer was notified of the failure and a case was filed. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the transmission would stall and rev loudly upon the depression of the accelerator pedal without warning. The contact had taken the vehicle to a dealer where a software update was performed on the vehicle; however, upon returning home from the dealer, the failure returned without warning. After multiple start-ups, the contact was able to drive the vehicle home. The manufacturer was notified of the failure and a case was filed. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the transmission would stall and rev loudly upon the depression of the accelerator pedal without warning. The contact had taken the vehicle to a dealer where a software update was performed on the vehicle; however, upon returning home from the dealer, the failure returned without warning. After multiple start-ups, the contact was able to drive the vehicle home. The manufacturer was notified of the failure and a case was filed. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Mfg Campaign: 11447056
Recall Date: Jan 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Service shifter message. Shifter lites turn all red. Screen on dash won't change when message is on.
Corrective Action:
Service shifter message. Shifter lites turn all red. Screen on dash won't change when message is on.
Additional Notes:
Service shifter message. Shifter lites turn all red. Screen on dash won't change when message is on.
Mfg Campaign: 11446423
Recall Date: Jan 5, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I turned the car off, the lights on the dashboard and ceiling stayed longer than the appropriate time. I went back to check and the dashboard went off but the ceiling stayed on. Next both lights were off but the dashboard came back on when I shut the door. It also randomly messages that the license plate light is out but works fine.
Corrective Action:
When I turned the car off, the lights on the dashboard and ceiling stayed longer than the appropriate time. I went back to check and the dashboard went off but the ceiling stayed on. Next both lights were off but the dashboard came back on when I shut the door. It also randomly messages that the license plate light is out but works fine.
Additional Notes:
When I turned the car off, the lights on the dashboard and ceiling stayed longer than the appropriate time. I went back to check and the dashboard went off but the ceiling stayed on. Next both lights were off but the dashboard came back on when I shut the door. It also randomly messages that the license plate light is out but works fine.
Mfg Campaign: 11445824
Recall Date: Jan 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The gear shifter bezel and wiring all malfunctioned while I was driving. After reading up on the issues seems like this is a very common problem for jeeps. All lights on the shifter were lit up and I was unsure as to what gear I was in. This can be a major issue for any driver and should be recalled nationwide for fixing.
Corrective Action:
The gear shifter bezel and wiring all malfunctioned while I was driving. After reading up on the issues seems like this is a very common problem for jeeps. All lights on the shifter were lit up and I was unsure as to what gear I was in. This can be a major issue for any driver and should be recalled nationwide for fixing.
Additional Notes:
The gear shifter bezel and wiring all malfunctioned while I was driving. After reading up on the issues seems like this is a very common problem for jeeps. All lights on the shifter were lit up and I was unsure as to what gear I was in. This can be a major issue for any driver and should be recalled nationwide for fixing.
Mfg Campaign: 11444150
Recall Date: Dec 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Car needs a whole new PTU Input Spline system. It has worn down. Is a known issue in other sales models.
Corrective Action:
Car needs a whole new PTU Input Spline system. It has worn down. Is a known issue in other sales models.
Additional Notes:
Car needs a whole new PTU Input Spline system. It has worn down. Is a known issue in other sales models.
Mfg Campaign: 11444035
Recall Date: Dec 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
As I am driving, the "service shifter" comes on and every gear on my vehicle lights up.
Corrective Action:
As I am driving, the "service shifter" comes on and every gear on my vehicle lights up.
Additional Notes:
As I am driving, the "service shifter" comes on and every gear on my vehicle lights up.
Mfg Campaign: 11443733
Recall Date: Dec 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
Corrective Action:
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
Additional Notes:
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
Mfg Campaign: 11443289
Recall Date: Dec 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
Corrective Action:
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
Additional Notes:
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
Mfg Campaign: 11443289
Recall Date: Dec 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
Corrective Action:
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
Additional Notes:
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
Mfg Campaign: 11443289
Recall Date: Dec 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
When stopping to turn the engine cut out while we were attempting to turn left. The car then alerted us to put the car into neutral to start ( Shift To Park Or Neutral Press Break + Select Gear.) We attempted to do as much in the middle of the intersection we were stuck in, posing a safety risk since we were in the middle of a left hand turn with on coming traffic. The lights, radio and dash were working at this point. We put the car into neutral and pushed it safely out of intersection and attempted to restart the engine, at this point the engine wouldn't turn over and there were no alerts. I called AAA for assistance. The service man who came out jumped my battery and got the car started. He informed me he gets many calls about Jeep Cherokees doing this and if a jump doesn't work he ends up towing the vehicle. I was able to drive the Jeep Cherokee back home since I didn't live too far away but as soon as I turned off my vehicle and tried to restart it the engine refused to turn over again and I got a check engine light. I attempted to start the Jeep Cherokee the next morning and was given a change oil soon message but nothing else, the engine wouldn't turn over, I called AAA for a tow to the mechanic. The next day the mechanic called me letting me know the car started right up for him and he changed my oil. He then ran diagnostics to see if anything came up. Nothing did, he also test drove it three times and started it six times to make sure it was running and told me that everything seemed OK but he read online that low oil levels will make Cherokee engines abruptly stop working. He advised me to check my oil before starting my car every time and report the issues here.
Corrective Action:
When stopping to turn the engine cut out while we were attempting to turn left. The car then alerted us to put the car into neutral to start ( Shift To Park Or Neutral Press Break + Select Gear.) We attempted to do as much in the middle of the intersection we were stuck in, posing a safety risk since we were in the middle of a left hand turn with on coming traffic. The lights, radio and dash were working at this point. We put the car into neutral and pushed it safely out of intersection and attempted to restart the engine, at this point the engine wouldn't turn over and there were no alerts. I called AAA for assistance. The service man who came out jumped my battery and got the car started. He informed me he gets many calls about Jeep Cherokees doing this and if a jump doesn't work he ends up towing the vehicle. I was able to drive the Jeep Cherokee back home since I didn't live too far away but as soon as I turned off my vehicle and tried to restart it the engine refused to turn over again and I got a check engine light. I attempted to start the Jeep Cherokee the next morning and was given a change oil soon message but nothing else, the engine wouldn't turn over, I called AAA for a tow to the mechanic. The next day the mechanic called me letting me know the car started right up for him and he changed my oil. He then ran diagnostics to see if anything came up. Nothing did, he also test drove it three times and started it six times to make sure it was running and told me that everything seemed OK but he read online that low oil levels will make Cherokee engines abruptly stop working. He advised me to check my oil before starting my car every time and report the issues here.
Additional Notes:
When stopping to turn the engine cut out while we were attempting to turn left. The car then alerted us to put the car into neutral to start ( Shift To Park Or Neutral Press Break + Select Gear.) We attempted to do as much in the middle of the intersection we were stuck in, posing a safety risk since we were in the middle of a left hand turn with on coming traffic. The lights, radio and dash were working at this point. We put the car into neutral and pushed it safely out of intersection and attempted to restart the engine, at this point the engine wouldn't turn over and there were no alerts. I called AAA for assistance. The service man who came out jumped my battery and got the car started. He informed me he gets many calls about Jeep Cherokees doing this and if a jump doesn't work he ends up towing the vehicle. I was able to drive the Jeep Cherokee back home since I didn't live too far away but as soon as I turned off my vehicle and tried to restart it the engine refused to turn over again and I got a check engine light. I attempted to start the Jeep Cherokee the next morning and was given a change oil soon message but nothing else, the engine wouldn't turn over, I called AAA for a tow to the mechanic. The next day the mechanic called me letting me know the car started right up for him and he changed my oil. He then ran diagnostics to see if anything came up. Nothing did, he also test drove it three times and started it six times to make sure it was running and told me that everything seemed OK but he read online that low oil levels will make Cherokee engines abruptly stop working. He advised me to check my oil before starting my car every time and report the issues here.
Mfg Campaign: 11443166
Recall Date: Dec 8, 2021
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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