Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 01C
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T53
Recall Date: Aug 31, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S84
Recall Date: Nov 2, 2016
Consumer Complaints
1.8K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle lost motive power and became inoperable. The vehicle was diagnosed by the dealer, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The manufacturer was not notified of the failure. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle lost motive power and became inoperable. The vehicle was diagnosed by the dealer, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The manufacturer was not notified of the failure. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle lost motive power and became inoperable. The vehicle was diagnosed by the dealer, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 23V302000 (POWER TRAIN). The manufacturer was not notified of the failure. The failure mileage was 120,000.
Mfg Campaign: 11618516
Recall Date: Oct 7, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11618355
Recall Date: Oct 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11618355
Recall Date: Oct 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
1. Consumer is a Permanent and Total Disabled Vet (Unemployable) and this vehicle is the only vehicle Consumer has. 2. I have a 2017 Jeep Cherokee Trailhawk KL (XXX) I have owned since day one with 56k miles. 3. At all times I did not receive any recall notices for correct known safety issues. 5. I have OBD-II tools of vLinker (use everyday for LiveData), BlueDriver and TogDog. 6. For almost as long as I have had the Jeep I have experienced the following. When I say the following I mean, at all times: a. Any type of road- surface- weather- time of day- city, highway and interstate driving- speed to include deaccelerating, at stop sign/light- 1-3 x’s a day, weekly- it doesn’t matter when or where b. The PTU was replaced in 2018 according to service report, service stating they couldn’t replicate issue although they had videos, etc a total of 4-x’s c. But, I keep experiencing the following: d. Loss of acceleration, push on gas pedal nothing happens, sometimes can let off for a bit and then accelerates, revs to 6-7k up/down using/not cruise, cruise doesn’t turn off, pulling trailer and not- lose brakes when stopped rolls back, parking brake message, traction control message, service engine message, loud engine noises from in front of driver, rear back and under center console- lose of rear wheel traction, loss of park- shifting to park grinding noises, 7. Below is a Google Shared Link for anyone that includes videos as it happens, OBD-II scans in .cvs and .brc files along with screenshots of the codes. [XXX] 8. Upon researching these issues I have found 1000s of complaints online regarding the same issues I experience. Including Jeep Compass- Renegade- Wrangler- Grand Cherokee. 9. Upon further research it seems this Consumer is the only one with video during the event and data of said event. 10. I am still retrieving older vids. 11. Vids and documents to large to attach. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11618355
Recall Date: Oct 6, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Service shifter light came on and gear shift lights are all red. There does not seem to be a mechanical issue but the message does not go away until after a restart. Also, while the message is displayed, you cannot access any other visual features like the speedometer or navigation system.
Corrective Action:
Service shifter light came on and gear shift lights are all red. There does not seem to be a mechanical issue but the message does not go away until after a restart. Also, while the message is displayed, you cannot access any other visual features like the speedometer or navigation system.
Additional Notes:
Service shifter light came on and gear shift lights are all red. There does not seem to be a mechanical issue but the message does not go away until after a restart. Also, while the message is displayed, you cannot access any other visual features like the speedometer or navigation system.
Mfg Campaign: 11618241
Recall Date: Oct 5, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
Corrective Action:
I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
Additional Notes:
I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
Mfg Campaign: 11616773
Recall Date: Sep 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
Corrective Action:
I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
Additional Notes:
I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
Mfg Campaign: 11616773
Recall Date: Sep 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
Corrective Action:
I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
Additional Notes:
I’m not the only one with the same issues. I know a lady who has the same problem with her vehicle and has been quoted thousands of dollars to fix it. Cylinders and engine housing.. anti freeze leak.. and then expect us to pay expensive car payments.
Mfg Campaign: 11616773
Recall Date: Sep 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
POSSABLE TRANS. PR0BLEM. NEVER RECIEVED A RECALL NOTICE FOR THIS PROBLEM RECALL 45a bought vehicle new dealer has sense changed hands recently trans. has a skip when shifting a causes a thump
Corrective Action:
POSSABLE TRANS. PR0BLEM. NEVER RECIEVED A RECALL NOTICE FOR THIS PROBLEM RECALL 45a bought vehicle new dealer has sense changed hands recently trans. has a skip when shifting a causes a thump
Additional Notes:
POSSABLE TRANS. PR0BLEM. NEVER RECIEVED A RECALL NOTICE FOR THIS PROBLEM RECALL 45a bought vehicle new dealer has sense changed hands recently trans. has a skip when shifting a causes a thump
Mfg Campaign: 11615750
Recall Date: Sep 21, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I need to replace the power transfer unit already on a vehicle with 70,000 cost $3500 there are 850 PTU on backorder with no ETA this is not acceptable I’m told to drive my vehicle until I can’t or buy a new vehicle. I READ ONLINE THERE WAS A SAFETY RECALL W47 / NHTSA 20V-343 but I received no notification. Any help would be appreciated. Thank you.
Corrective Action:
I need to replace the power transfer unit already on a vehicle with 70,000 cost $3500 there are 850 PTU on backorder with no ETA this is not acceptable I’m told to drive my vehicle until I can’t or buy a new vehicle. I READ ONLINE THERE WAS A SAFETY RECALL W47 / NHTSA 20V-343 but I received no notification. Any help would be appreciated. Thank you.
Additional Notes:
I need to replace the power transfer unit already on a vehicle with 70,000 cost $3500 there are 850 PTU on backorder with no ETA this is not acceptable I’m told to drive my vehicle until I can’t or buy a new vehicle. I READ ONLINE THERE WAS A SAFETY RECALL W47 / NHTSA 20V-343 but I received no notification. Any help would be appreciated. Thank you.
Mfg Campaign: 11615560
Recall Date: Sep 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Date: [XXX] I went to the Exxon gas station in Richmond ,VA to fill up for the trip back to Rocky Mount, N.C. When I put the handle hose into truck hole to pump the gas the gas would not go down the hose. It splashed out on the ground, on my feet and clothes. After several attempts with no resolve, I contacted my insurance for roadside assistance. Which led to the Jeep towed to N.C.I view this as a manufacture defect. I researched this issue and found that there are others consumers dealing with the same difficulty with their Jeep. They can not longer pump gas in the tank. This is a manufacture issue which should be investigated for a recall of this impairment, defected vehicles. In order to correct and repair the defected component or system malfunctions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Date: [XXX] I went to the Exxon gas station in Richmond ,VA to fill up for the trip back to Rocky Mount, N.C. When I put the handle hose into truck hole to pump the gas the gas would not go down the hose. It splashed out on the ground, on my feet and clothes. After several attempts with no resolve, I contacted my insurance for roadside assistance. Which led to the Jeep towed to N.C.I view this as a manufacture defect. I researched this issue and found that there are others consumers dealing with the same difficulty with their Jeep. They can not longer pump gas in the tank. This is a manufacture issue which should be investigated for a recall of this impairment, defected vehicles. In order to correct and repair the defected component or system malfunctions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Date: [XXX] I went to the Exxon gas station in Richmond ,VA to fill up for the trip back to Rocky Mount, N.C. When I put the handle hose into truck hole to pump the gas the gas would not go down the hose. It splashed out on the ground, on my feet and clothes. After several attempts with no resolve, I contacted my insurance for roadside assistance. Which led to the Jeep towed to N.C.I view this as a manufacture defect. I researched this issue and found that there are others consumers dealing with the same difficulty with their Jeep. They can not longer pump gas in the tank. This is a manufacture issue which should be investigated for a recall of this impairment, defected vehicles. In order to correct and repair the defected component or system malfunctions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11615261
Recall Date: Sep 18, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Vehicle is putting up a code for “service shifter” while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. it is reoccurring and we are concerned as we have seen a 2017 jeep Cherokee wreck out after throwing this code and “locking up the engine”. We are secondhand owners of this jeep and believe the previous owner sold this car because of said issue because it came up within a month of us purchasing the car.
Corrective Action:
Vehicle is putting up a code for “service shifter” while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. it is reoccurring and we are concerned as we have seen a 2017 jeep Cherokee wreck out after throwing this code and “locking up the engine”. We are secondhand owners of this jeep and believe the previous owner sold this car because of said issue because it came up within a month of us purchasing the car.
Additional Notes:
Vehicle is putting up a code for “service shifter” while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. it is reoccurring and we are concerned as we have seen a 2017 jeep Cherokee wreck out after throwing this code and “locking up the engine”. We are secondhand owners of this jeep and believe the previous owner sold this car because of said issue because it came up within a month of us purchasing the car.
Mfg Campaign: 11614330
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle is putting up a code for “service shifter” while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. it is reoccurring and we are concerned as we have seen a 2017 jeep Cherokee wreck out after throwing this code and “locking up the engine”. We are secondhand owners of this jeep and believe the previous owner sold this car because of said issue because it came up within a month of us purchasing the car.
Corrective Action:
Vehicle is putting up a code for “service shifter” while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. it is reoccurring and we are concerned as we have seen a 2017 jeep Cherokee wreck out after throwing this code and “locking up the engine”. We are secondhand owners of this jeep and believe the previous owner sold this car because of said issue because it came up within a month of us purchasing the car.
Additional Notes:
Vehicle is putting up a code for “service shifter” while driving, which turns off when the car is turned off. Code does not read for dealerships to fix issue. it is reoccurring and we are concerned as we have seen a 2017 jeep Cherokee wreck out after throwing this code and “locking up the engine”. We are secondhand owners of this jeep and believe the previous owner sold this car because of said issue because it came up within a month of us purchasing the car.
Mfg Campaign: 11614330
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 Jeep Cherokee shows "Service Shifter" in dashboard and all lights light up on shifter. This problem first happened in 2020 with 33,101 miles when the car was under warranty. The dealer "fixed" the problem and it went away. Now at 79,000 the exact same problem is back again. There was a lot of research on the issue done 4 years ago and most of the information came from [XXX] where everybody has the same problem. Obviously, whatever fix my previous dealer did is not the solution that Jeep recommended, if they recommended anything at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2017 Jeep Cherokee shows "Service Shifter" in dashboard and all lights light up on shifter. This problem first happened in 2020 with 33,101 miles when the car was under warranty. The dealer "fixed" the problem and it went away. Now at 79,000 the exact same problem is back again. There was a lot of research on the issue done 4 years ago and most of the information came from [XXX] where everybody has the same problem. Obviously, whatever fix my previous dealer did is not the solution that Jeep recommended, if they recommended anything at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2017 Jeep Cherokee shows "Service Shifter" in dashboard and all lights light up on shifter. This problem first happened in 2020 with 33,101 miles when the car was under warranty. The dealer "fixed" the problem and it went away. Now at 79,000 the exact same problem is back again. There was a lot of research on the issue done 4 years ago and most of the information came from [XXX] where everybody has the same problem. Obviously, whatever fix my previous dealer did is not the solution that Jeep recommended, if they recommended anything at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11612248
Recall Date: Sep 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"Service Shifter" appeared on the dash and the lights "P", "R", "N", "D", and the one between "-" and "+" were all lit up, as if the electronics did not know which gear the car was in. Car would then not go above 50 mph while on the interstate and shifting was slow and jerky. When you're unable to control elements of your driving, you are unable to ensure a safe experience. This shifter issue is directly correlated. The problem is widespread in online forums and seems to be predictable with this model and line of cars. The car is available for inspection upon request. It's common for this to be an issue with cars less than 50000 miles which is a clear sign that this is a manufacturer's fault that needs to be corrected.
Corrective Action:
"Service Shifter" appeared on the dash and the lights "P", "R", "N", "D", and the one between "-" and "+" were all lit up, as if the electronics did not know which gear the car was in. Car would then not go above 50 mph while on the interstate and shifting was slow and jerky. When you're unable to control elements of your driving, you are unable to ensure a safe experience. This shifter issue is directly correlated. The problem is widespread in online forums and seems to be predictable with this model and line of cars. The car is available for inspection upon request. It's common for this to be an issue with cars less than 50000 miles which is a clear sign that this is a manufacturer's fault that needs to be corrected.
Additional Notes:
"Service Shifter" appeared on the dash and the lights "P", "R", "N", "D", and the one between "-" and "+" were all lit up, as if the electronics did not know which gear the car was in. Car would then not go above 50 mph while on the interstate and shifting was slow and jerky. When you're unable to control elements of your driving, you are unable to ensure a safe experience. This shifter issue is directly correlated. The problem is widespread in online forums and seems to be predictable with this model and line of cars. The car is available for inspection upon request. It's common for this to be an issue with cars less than 50000 miles which is a clear sign that this is a manufacturer's fault that needs to be corrected.
Mfg Campaign: 11611054
Recall Date: Aug 27, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated that after restarting the vehicle, the message "Service Shifter" was displayed. The message was also displayed intermittently while driving. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated that after restarting the vehicle, the message "Service Shifter" was displayed. The message was also displayed intermittently while driving. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated that after restarting the vehicle, the message "Service Shifter" was displayed. The message was also displayed intermittently while driving. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was approximately 40,000.
Mfg Campaign: 11610288
Recall Date: Aug 22, 2024
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.
Corrective Action:
UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.
Additional Notes:
UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.
Mfg Campaign: 11609579
Recall Date: Aug 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.
Corrective Action:
UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.
Additional Notes:
UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.
Mfg Campaign: 11609579
Recall Date: Aug 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU unit malfunctioned while driving on freeway and almost caused an accident. Cannot repair due to no parts available. Cannot drive the vehicle.
Corrective Action:
PTU unit malfunctioned while driving on freeway and almost caused an accident. Cannot repair due to no parts available. Cannot drive the vehicle.
Additional Notes:
PTU unit malfunctioned while driving on freeway and almost caused an accident. Cannot repair due to no parts available. Cannot drive the vehicle.
Mfg Campaign: 11609835
Recall Date: Aug 20, 2024
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 MPH and making a turn, the vehicle shutoff inadvertently. The contact stated that the service shifter message was displayed. The contact stated while driving 25 MPH, the vehicle shutoff but was restarted. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the gear shifter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.
Corrective Action:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 MPH and making a turn, the vehicle shutoff inadvertently. The contact stated that the service shifter message was displayed. The contact stated while driving 25 MPH, the vehicle shutoff but was restarted. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the gear shifter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.
Additional Notes:
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 MPH and making a turn, the vehicle shutoff inadvertently. The contact stated that the service shifter message was displayed. The contact stated while driving 25 MPH, the vehicle shutoff but was restarted. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the gear shifter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.
Mfg Campaign: 11608919
Recall Date: Aug 16, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles
If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...
Jul 24, 2025