Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE HEADLIGHTS ARE EXTREMELY IN ADEQUATE FOR NIGHT DRIVING. TURNING CORNERS ARE BLIND SPOTS AND CONCERN WITH HITTING SOMETHING UNSEEN. GIVES THE IMPRESSION OF OVER DRIVING YOR LIGHTS GIVING CONCERN WITH NOT BEING ABLE TO STOP IN TIME IF SOMETHING SHUD APPEAR IN HEADLIGHTS. SEEMS TO BE A "LINE" OF ILLUMINATION THAT DOES NOT ILLUMINATE ABOVE. THIS IS ALL THE TIME
Corrective Action:
THE HEADLIGHTS ARE EXTREMELY IN ADEQUATE FOR NIGHT DRIVING. TURNING CORNERS ARE BLIND SPOTS AND CONCERN WITH HITTING SOMETHING UNSEEN. GIVES THE IMPRESSION OF OVER DRIVING YOR LIGHTS GIVING CONCERN WITH NOT BEING ABLE TO STOP IN TIME IF SOMETHING SHUD APPEAR IN HEADLIGHTS. SEEMS TO BE A "LINE" OF ILLUMINATION THAT DOES NOT ILLUMINATE ABOVE. THIS IS ALL THE TIME
Additional Notes:
THE HEADLIGHTS ARE EXTREMELY IN ADEQUATE FOR NIGHT DRIVING. TURNING CORNERS ARE BLIND SPOTS AND CONCERN WITH HITTING SOMETHING UNSEEN. GIVES THE IMPRESSION OF OVER DRIVING YOR LIGHTS GIVING CONCERN WITH NOT BEING ABLE TO STOP IN TIME IF SOMETHING SHUD APPEAR IN HEADLIGHTS. SEEMS TO BE A "LINE" OF ILLUMINATION THAT DOES NOT ILLUMINATE ABOVE. THIS IS ALL THE TIME
Mfg Campaign: 11020471
Recall Date: Aug 29, 2017
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE USING CRUISE CONTROL, TRAVELING DOWN A MODERATELY STEEP HILL, THE SPEED WOULD NOT REMAIN CONSTANT AND THE ENGINE WOULD ACTUALLY ENGAGE TO ACCELERATE THE VEHICLE RATHER THAN GOVERN THE SPEED AT THE MPH SETPOINT, WITHOUT HAVING MY FOOT ON THE THROTTLE. THE TACHOMETER WOULD SHOW THE ENGINE REV INCREASE AND YOU COULD HEAR THE ENGINE AS WELL WHEN THIS HAPPENED. OBVIOUSLY A VERY DANGEROUS SITUATION. TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE CAR AND CRUISE CONTROL WERE OPERATING AS DESIGNED!
Corrective Action:
WHILE USING CRUISE CONTROL, TRAVELING DOWN A MODERATELY STEEP HILL, THE SPEED WOULD NOT REMAIN CONSTANT AND THE ENGINE WOULD ACTUALLY ENGAGE TO ACCELERATE THE VEHICLE RATHER THAN GOVERN THE SPEED AT THE MPH SETPOINT, WITHOUT HAVING MY FOOT ON THE THROTTLE. THE TACHOMETER WOULD SHOW THE ENGINE REV INCREASE AND YOU COULD HEAR THE ENGINE AS WELL WHEN THIS HAPPENED. OBVIOUSLY A VERY DANGEROUS SITUATION. TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE CAR AND CRUISE CONTROL WERE OPERATING AS DESIGNED!
Additional Notes:
WHILE USING CRUISE CONTROL, TRAVELING DOWN A MODERATELY STEEP HILL, THE SPEED WOULD NOT REMAIN CONSTANT AND THE ENGINE WOULD ACTUALLY ENGAGE TO ACCELERATE THE VEHICLE RATHER THAN GOVERN THE SPEED AT THE MPH SETPOINT, WITHOUT HAVING MY FOOT ON THE THROTTLE. THE TACHOMETER WOULD SHOW THE ENGINE REV INCREASE AND YOU COULD HEAR THE ENGINE AS WELL WHEN THIS HAPPENED. OBVIOUSLY A VERY DANGEROUS SITUATION. TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE CAR AND CRUISE CONTROL WERE OPERATING AS DESIGNED!
Mfg Campaign: 11020191
Recall Date: Aug 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SEAMS UNDERNEATH THE VEHICLE WERE NOT PROPERLY SEALED AT THE FACTORY, WHICH RESULTED IN HALF INCH TO AN INCH OF STANDING WATER ON THE FRONT AND BACK FLOOR BOARDS ON THE PASSENGER SIDE OF THE VEHICLE. THE CAR NOW SMELLS LIKE A MUSTY MOLDY BASEMENT. AS OF TODAY'S DATE 8/25/17 THE DEALERSHIP HAS ATTEMPTED TO FIX OUR CAR TWICE, BUT WE ANTICIPATE NEEDING TO GO BACK FOR A THIRD TIME.
Corrective Action:
SEAMS UNDERNEATH THE VEHICLE WERE NOT PROPERLY SEALED AT THE FACTORY, WHICH RESULTED IN HALF INCH TO AN INCH OF STANDING WATER ON THE FRONT AND BACK FLOOR BOARDS ON THE PASSENGER SIDE OF THE VEHICLE. THE CAR NOW SMELLS LIKE A MUSTY MOLDY BASEMENT. AS OF TODAY'S DATE 8/25/17 THE DEALERSHIP HAS ATTEMPTED TO FIX OUR CAR TWICE, BUT WE ANTICIPATE NEEDING TO GO BACK FOR A THIRD TIME.
Additional Notes:
SEAMS UNDERNEATH THE VEHICLE WERE NOT PROPERLY SEALED AT THE FACTORY, WHICH RESULTED IN HALF INCH TO AN INCH OF STANDING WATER ON THE FRONT AND BACK FLOOR BOARDS ON THE PASSENGER SIDE OF THE VEHICLE. THE CAR NOW SMELLS LIKE A MUSTY MOLDY BASEMENT. AS OF TODAY'S DATE 8/25/17 THE DEALERSHIP HAS ATTEMPTED TO FIX OUR CAR TWICE, BUT WE ANTICIPATE NEEDING TO GO BACK FOR A THIRD TIME.
Mfg Campaign: 11019769
Recall Date: Aug 25, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING, VEHICLE SHUTS DOWN UNEXPECTEDLY AND WILL NOT RESTART. FIVE + INCIDENTS HAVE OCCURRED THIS YEAR ALONE, FIRST INCIDENT OCCURRED ON JAN 25, 2017 - THE MOST RECENT OCCURRED TODAY AUG 24, 2017. AN ENGINE REPLACEMENT HAS BEEN COMPLETED ON THE VEHICLE, HOWEVER NEW/RELATED FAULTY ISSUES HAVE BEEN IDENTIFIED TO INCLUDE THE TRANSMISSION AND SOFTWARE PROGRAMMING. EVEN AFTER THE SO-CALLED REPAIRS ARE COMPLETED, THE VEHICLE CONTINUES TO SHUT DOWN. ALL INCIDENTS HAVE OCCURRED WHILE DRIVING, TURNING, STOPPED ON CITY STREETS, AND WHEN ATTEMPTING TO RE-START ENGINE AFTER RUNNING A SHORT (LESS THAT 5 MINUTE) ERRAND. INCIDENTS ARE A SAFETY ISSUE ENDANGERING LIFE AND SAFETY. PREMIER JEEP DEALERSHIP IN PLACENTIA, CA HAS BEEN LESS THAN COOPERATIVE AND RUDE IN DEALING WITH A FEMALE OWNER. LOSS OF USE OF VEHICLE HAS RESULTED IN ADDITIONAL COSTS FOR OTHER VEHICLE RENTAL/INSURANCE AND LOST WAGES FROM NOT BEING ABLE TO GET TO OR HAVING TO LEAVE WORK EARLY TO DEAL WITH THIS ISSUE. COPIES OF VEHICLE MAINTENANCE REPAIR WILL BE FORTHCOMING. PLEASE NOTE THEIR HAVE BEEN NUMEROUS CITED INCIDENTS OF THIS ISSUE OCCURRING ON THE JEEP CHEROKEE BUILT IN LATE 2015 THROUGH EARLY 2016. CHRYSLER/JEEP HAS EVEN DISTRIBUTED NOTICES TO ALL DEALERSHIPS RECENTLY TO ADVISE OF THE ISSUE.
Corrective Action:
WHILE DRIVING, VEHICLE SHUTS DOWN UNEXPECTEDLY AND WILL NOT RESTART. FIVE + INCIDENTS HAVE OCCURRED THIS YEAR ALONE, FIRST INCIDENT OCCURRED ON JAN 25, 2017 - THE MOST RECENT OCCURRED TODAY AUG 24, 2017. AN ENGINE REPLACEMENT HAS BEEN COMPLETED ON THE VEHICLE, HOWEVER NEW/RELATED FAULTY ISSUES HAVE BEEN IDENTIFIED TO INCLUDE THE TRANSMISSION AND SOFTWARE PROGRAMMING. EVEN AFTER THE SO-CALLED REPAIRS ARE COMPLETED, THE VEHICLE CONTINUES TO SHUT DOWN. ALL INCIDENTS HAVE OCCURRED WHILE DRIVING, TURNING, STOPPED ON CITY STREETS, AND WHEN ATTEMPTING TO RE-START ENGINE AFTER RUNNING A SHORT (LESS THAT 5 MINUTE) ERRAND. INCIDENTS ARE A SAFETY ISSUE ENDANGERING LIFE AND SAFETY. PREMIER JEEP DEALERSHIP IN PLACENTIA, CA HAS BEEN LESS THAN COOPERATIVE AND RUDE IN DEALING WITH A FEMALE OWNER. LOSS OF USE OF VEHICLE HAS RESULTED IN ADDITIONAL COSTS FOR OTHER VEHICLE RENTAL/INSURANCE AND LOST WAGES FROM NOT BEING ABLE TO GET TO OR HAVING TO LEAVE WORK EARLY TO DEAL WITH THIS ISSUE. COPIES OF VEHICLE MAINTENANCE REPAIR WILL BE FORTHCOMING. PLEASE NOTE THEIR HAVE BEEN NUMEROUS CITED INCIDENTS OF THIS ISSUE OCCURRING ON THE JEEP CHEROKEE BUILT IN LATE 2015 THROUGH EARLY 2016. CHRYSLER/JEEP HAS EVEN DISTRIBUTED NOTICES TO ALL DEALERSHIPS RECENTLY TO ADVISE OF THE ISSUE.
Additional Notes:
WHILE DRIVING, VEHICLE SHUTS DOWN UNEXPECTEDLY AND WILL NOT RESTART. FIVE + INCIDENTS HAVE OCCURRED THIS YEAR ALONE, FIRST INCIDENT OCCURRED ON JAN 25, 2017 - THE MOST RECENT OCCURRED TODAY AUG 24, 2017. AN ENGINE REPLACEMENT HAS BEEN COMPLETED ON THE VEHICLE, HOWEVER NEW/RELATED FAULTY ISSUES HAVE BEEN IDENTIFIED TO INCLUDE THE TRANSMISSION AND SOFTWARE PROGRAMMING. EVEN AFTER THE SO-CALLED REPAIRS ARE COMPLETED, THE VEHICLE CONTINUES TO SHUT DOWN. ALL INCIDENTS HAVE OCCURRED WHILE DRIVING, TURNING, STOPPED ON CITY STREETS, AND WHEN ATTEMPTING TO RE-START ENGINE AFTER RUNNING A SHORT (LESS THAT 5 MINUTE) ERRAND. INCIDENTS ARE A SAFETY ISSUE ENDANGERING LIFE AND SAFETY. PREMIER JEEP DEALERSHIP IN PLACENTIA, CA HAS BEEN LESS THAN COOPERATIVE AND RUDE IN DEALING WITH A FEMALE OWNER. LOSS OF USE OF VEHICLE HAS RESULTED IN ADDITIONAL COSTS FOR OTHER VEHICLE RENTAL/INSURANCE AND LOST WAGES FROM NOT BEING ABLE TO GET TO OR HAVING TO LEAVE WORK EARLY TO DEAL WITH THIS ISSUE. COPIES OF VEHICLE MAINTENANCE REPAIR WILL BE FORTHCOMING. PLEASE NOTE THEIR HAVE BEEN NUMEROUS CITED INCIDENTS OF THIS ISSUE OCCURRING ON THE JEEP CHEROKEE BUILT IN LATE 2015 THROUGH EARLY 2016. CHRYSLER/JEEP HAS EVEN DISTRIBUTED NOTICES TO ALL DEALERSHIPS RECENTLY TO ADVISE OF THE ISSUE.
Mfg Campaign: 11019404
Recall Date: Aug 24, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING, VEHICLE SHUTS DOWN UNEXPECTEDLY AND WILL NOT RESTART. FIVE + INCIDENTS HAVE OCCURRED THIS YEAR ALONE, FIRST INCIDENT OCCURRED ON JAN 25, 2017 - THE MOST RECENT OCCURRED TODAY AUG 24, 2017. AN ENGINE REPLACEMENT HAS BEEN COMPLETED ON THE VEHICLE, HOWEVER NEW/RELATED FAULTY ISSUES HAVE BEEN IDENTIFIED TO INCLUDE THE TRANSMISSION AND SOFTWARE PROGRAMMING. EVEN AFTER THE SO-CALLED REPAIRS ARE COMPLETED, THE VEHICLE CONTINUES TO SHUT DOWN. ALL INCIDENTS HAVE OCCURRED WHILE DRIVING, TURNING, STOPPED ON CITY STREETS, AND WHEN ATTEMPTING TO RE-START ENGINE AFTER RUNNING A SHORT (LESS THAT 5 MINUTE) ERRAND. INCIDENTS ARE A SAFETY ISSUE ENDANGERING LIFE AND SAFETY. PREMIER JEEP DEALERSHIP IN PLACENTIA, CA HAS BEEN LESS THAN COOPERATIVE AND RUDE IN DEALING WITH A FEMALE OWNER. LOSS OF USE OF VEHICLE HAS RESULTED IN ADDITIONAL COSTS FOR OTHER VEHICLE RENTAL/INSURANCE AND LOST WAGES FROM NOT BEING ABLE TO GET TO OR HAVING TO LEAVE WORK EARLY TO DEAL WITH THIS ISSUE. COPIES OF VEHICLE MAINTENANCE REPAIR WILL BE FORTHCOMING. PLEASE NOTE THEIR HAVE BEEN NUMEROUS CITED INCIDENTS OF THIS ISSUE OCCURRING ON THE JEEP CHEROKEE BUILT IN LATE 2015 THROUGH EARLY 2016. CHRYSLER/JEEP HAS EVEN DISTRIBUTED NOTICES TO ALL DEALERSHIPS RECENTLY TO ADVISE OF THE ISSUE.
Corrective Action:
WHILE DRIVING, VEHICLE SHUTS DOWN UNEXPECTEDLY AND WILL NOT RESTART. FIVE + INCIDENTS HAVE OCCURRED THIS YEAR ALONE, FIRST INCIDENT OCCURRED ON JAN 25, 2017 - THE MOST RECENT OCCURRED TODAY AUG 24, 2017. AN ENGINE REPLACEMENT HAS BEEN COMPLETED ON THE VEHICLE, HOWEVER NEW/RELATED FAULTY ISSUES HAVE BEEN IDENTIFIED TO INCLUDE THE TRANSMISSION AND SOFTWARE PROGRAMMING. EVEN AFTER THE SO-CALLED REPAIRS ARE COMPLETED, THE VEHICLE CONTINUES TO SHUT DOWN. ALL INCIDENTS HAVE OCCURRED WHILE DRIVING, TURNING, STOPPED ON CITY STREETS, AND WHEN ATTEMPTING TO RE-START ENGINE AFTER RUNNING A SHORT (LESS THAT 5 MINUTE) ERRAND. INCIDENTS ARE A SAFETY ISSUE ENDANGERING LIFE AND SAFETY. PREMIER JEEP DEALERSHIP IN PLACENTIA, CA HAS BEEN LESS THAN COOPERATIVE AND RUDE IN DEALING WITH A FEMALE OWNER. LOSS OF USE OF VEHICLE HAS RESULTED IN ADDITIONAL COSTS FOR OTHER VEHICLE RENTAL/INSURANCE AND LOST WAGES FROM NOT BEING ABLE TO GET TO OR HAVING TO LEAVE WORK EARLY TO DEAL WITH THIS ISSUE. COPIES OF VEHICLE MAINTENANCE REPAIR WILL BE FORTHCOMING. PLEASE NOTE THEIR HAVE BEEN NUMEROUS CITED INCIDENTS OF THIS ISSUE OCCURRING ON THE JEEP CHEROKEE BUILT IN LATE 2015 THROUGH EARLY 2016. CHRYSLER/JEEP HAS EVEN DISTRIBUTED NOTICES TO ALL DEALERSHIPS RECENTLY TO ADVISE OF THE ISSUE.
Additional Notes:
WHILE DRIVING, VEHICLE SHUTS DOWN UNEXPECTEDLY AND WILL NOT RESTART. FIVE + INCIDENTS HAVE OCCURRED THIS YEAR ALONE, FIRST INCIDENT OCCURRED ON JAN 25, 2017 - THE MOST RECENT OCCURRED TODAY AUG 24, 2017. AN ENGINE REPLACEMENT HAS BEEN COMPLETED ON THE VEHICLE, HOWEVER NEW/RELATED FAULTY ISSUES HAVE BEEN IDENTIFIED TO INCLUDE THE TRANSMISSION AND SOFTWARE PROGRAMMING. EVEN AFTER THE SO-CALLED REPAIRS ARE COMPLETED, THE VEHICLE CONTINUES TO SHUT DOWN. ALL INCIDENTS HAVE OCCURRED WHILE DRIVING, TURNING, STOPPED ON CITY STREETS, AND WHEN ATTEMPTING TO RE-START ENGINE AFTER RUNNING A SHORT (LESS THAT 5 MINUTE) ERRAND. INCIDENTS ARE A SAFETY ISSUE ENDANGERING LIFE AND SAFETY. PREMIER JEEP DEALERSHIP IN PLACENTIA, CA HAS BEEN LESS THAN COOPERATIVE AND RUDE IN DEALING WITH A FEMALE OWNER. LOSS OF USE OF VEHICLE HAS RESULTED IN ADDITIONAL COSTS FOR OTHER VEHICLE RENTAL/INSURANCE AND LOST WAGES FROM NOT BEING ABLE TO GET TO OR HAVING TO LEAVE WORK EARLY TO DEAL WITH THIS ISSUE. COPIES OF VEHICLE MAINTENANCE REPAIR WILL BE FORTHCOMING. PLEASE NOTE THEIR HAVE BEEN NUMEROUS CITED INCIDENTS OF THIS ISSUE OCCURRING ON THE JEEP CHEROKEE BUILT IN LATE 2015 THROUGH EARLY 2016. CHRYSLER/JEEP HAS EVEN DISTRIBUTED NOTICES TO ALL DEALERSHIPS RECENTLY TO ADVISE OF THE ISSUE.
Mfg Campaign: 11019404
Recall Date: Aug 24, 2017
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER PURCHASE OF MY 2016 JEEP, WHICH HAD 8000 MILES, I BEGAN EXPERIENCING STRONG SHAKING IN THE FRONT SUSPENSION WHEN A BUMP IN THE ROAD WAS STRUCK. I TOOK THE CAR TO JEEP, DARCAR IN WALDORF MARYLAND. THEY COULD FIND NOTHING. THIS SHAKING CONTINUED SO I TOOK IT BACK. AGAIN THEY COULD FIND NOTHING. NOW MY FRONT END IS NOT ONLY JUMPING BUT SQUEALING. THIS IS MY FIRST JEEP AND AS MUCH AS I LIKE THE VEHICLE, I AM VERY DISAPPOINTED THAT A PROBLEM IS OCCURRING ALREADY. THIS OCCURRED AND GOT WORST AS I WAS DRIVING ON THE STREETS OF PENNSYLVANIA AND THE CITY OF WALDORF MARYLAND
Corrective Action:
AFTER PURCHASE OF MY 2016 JEEP, WHICH HAD 8000 MILES, I BEGAN EXPERIENCING STRONG SHAKING IN THE FRONT SUSPENSION WHEN A BUMP IN THE ROAD WAS STRUCK. I TOOK THE CAR TO JEEP, DARCAR IN WALDORF MARYLAND. THEY COULD FIND NOTHING. THIS SHAKING CONTINUED SO I TOOK IT BACK. AGAIN THEY COULD FIND NOTHING. NOW MY FRONT END IS NOT ONLY JUMPING BUT SQUEALING. THIS IS MY FIRST JEEP AND AS MUCH AS I LIKE THE VEHICLE, I AM VERY DISAPPOINTED THAT A PROBLEM IS OCCURRING ALREADY. THIS OCCURRED AND GOT WORST AS I WAS DRIVING ON THE STREETS OF PENNSYLVANIA AND THE CITY OF WALDORF MARYLAND
Additional Notes:
AFTER PURCHASE OF MY 2016 JEEP, WHICH HAD 8000 MILES, I BEGAN EXPERIENCING STRONG SHAKING IN THE FRONT SUSPENSION WHEN A BUMP IN THE ROAD WAS STRUCK. I TOOK THE CAR TO JEEP, DARCAR IN WALDORF MARYLAND. THEY COULD FIND NOTHING. THIS SHAKING CONTINUED SO I TOOK IT BACK. AGAIN THEY COULD FIND NOTHING. NOW MY FRONT END IS NOT ONLY JUMPING BUT SQUEALING. THIS IS MY FIRST JEEP AND AS MUCH AS I LIKE THE VEHICLE, I AM VERY DISAPPOINTED THAT A PROBLEM IS OCCURRING ALREADY. THIS OCCURRED AND GOT WORST AS I WAS DRIVING ON THE STREETS OF PENNSYLVANIA AND THE CITY OF WALDORF MARYLAND
Mfg Campaign: 11018990
Recall Date: Aug 22, 2017
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
AFTER PURCHASE OF MY 2016 JEEP, WHICH HAD 8000 MILES, I BEGAN EXPERIENCING STRONG SHAKING IN THE FRONT SUSPENSION WHEN A BUMP IN THE ROAD WAS STRUCK. I TOOK THE CAR TO JEEP, DARCAR IN WALDORF MARYLAND. THEY COULD FIND NOTHING. THIS SHAKING CONTINUED SO I TOOK IT BACK. AGAIN THEY COULD FIND NOTHING. NOW MY FRONT END IS NOT ONLY JUMPING BUT SQUEALING. THIS IS MY FIRST JEEP AND AS MUCH AS I LIKE THE VEHICLE, I AM VERY DISAPPOINTED THAT A PROBLEM IS OCCURRING ALREADY. THIS OCCURRED AND GOT WORST AS I WAS DRIVING ON THE STREETS OF PENNSYLVANIA AND THE CITY OF WALDORF MARYLAND
Corrective Action:
AFTER PURCHASE OF MY 2016 JEEP, WHICH HAD 8000 MILES, I BEGAN EXPERIENCING STRONG SHAKING IN THE FRONT SUSPENSION WHEN A BUMP IN THE ROAD WAS STRUCK. I TOOK THE CAR TO JEEP, DARCAR IN WALDORF MARYLAND. THEY COULD FIND NOTHING. THIS SHAKING CONTINUED SO I TOOK IT BACK. AGAIN THEY COULD FIND NOTHING. NOW MY FRONT END IS NOT ONLY JUMPING BUT SQUEALING. THIS IS MY FIRST JEEP AND AS MUCH AS I LIKE THE VEHICLE, I AM VERY DISAPPOINTED THAT A PROBLEM IS OCCURRING ALREADY. THIS OCCURRED AND GOT WORST AS I WAS DRIVING ON THE STREETS OF PENNSYLVANIA AND THE CITY OF WALDORF MARYLAND
Additional Notes:
AFTER PURCHASE OF MY 2016 JEEP, WHICH HAD 8000 MILES, I BEGAN EXPERIENCING STRONG SHAKING IN THE FRONT SUSPENSION WHEN A BUMP IN THE ROAD WAS STRUCK. I TOOK THE CAR TO JEEP, DARCAR IN WALDORF MARYLAND. THEY COULD FIND NOTHING. THIS SHAKING CONTINUED SO I TOOK IT BACK. AGAIN THEY COULD FIND NOTHING. NOW MY FRONT END IS NOT ONLY JUMPING BUT SQUEALING. THIS IS MY FIRST JEEP AND AS MUCH AS I LIKE THE VEHICLE, I AM VERY DISAPPOINTED THAT A PROBLEM IS OCCURRING ALREADY. THIS OCCURRED AND GOT WORST AS I WAS DRIVING ON THE STREETS OF PENNSYLVANIA AND THE CITY OF WALDORF MARYLAND
Mfg Campaign: 11018990
Recall Date: Aug 22, 2017
Chrysler (fca Us, Llc)
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
VEHICLE WAS PURCHASED BRAND NEW ON 4/16/16 IN LANSING MICHIGAN. HAVE CONSISTENTLY HAD ISSUES WITH TIRES HOLDING CORRECT PRESSURE. HAVE DOCUMENTATION THAT DEALERSHIP ACKNOWLEDGED LOSS OF PRESSURE, BUT NO LEAKS FOUND. WILL NOT REPLACE TIRES UNDER WARRANTY. NO DAMAGE HAS BEEN SUSTAINED TO ANY OF THE TIRES AT ANY TIME. ALL FOUR TIRES DEFECTIVE.
Corrective Action:
VEHICLE WAS PURCHASED BRAND NEW ON 4/16/16 IN LANSING MICHIGAN. HAVE CONSISTENTLY HAD ISSUES WITH TIRES HOLDING CORRECT PRESSURE. HAVE DOCUMENTATION THAT DEALERSHIP ACKNOWLEDGED LOSS OF PRESSURE, BUT NO LEAKS FOUND. WILL NOT REPLACE TIRES UNDER WARRANTY. NO DAMAGE HAS BEEN SUSTAINED TO ANY OF THE TIRES AT ANY TIME. ALL FOUR TIRES DEFECTIVE.
Additional Notes:
VEHICLE WAS PURCHASED BRAND NEW ON 4/16/16 IN LANSING MICHIGAN. HAVE CONSISTENTLY HAD ISSUES WITH TIRES HOLDING CORRECT PRESSURE. HAVE DOCUMENTATION THAT DEALERSHIP ACKNOWLEDGED LOSS OF PRESSURE, BUT NO LEAKS FOUND. WILL NOT REPLACE TIRES UNDER WARRANTY. NO DAMAGE HAS BEEN SUSTAINED TO ANY OF THE TIRES AT ANY TIME. ALL FOUR TIRES DEFECTIVE.
Mfg Campaign: 11016423
Recall Date: Aug 20, 2017
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
AIR BAGS DID NOT DEPLOY IN FRONT END COLLITION. SHIFTER LEVER SHOWS RED INDICATOR LIGHTS WHILE DRIVING IN ALL GEARS NEUTRAL , REVERSE, DRIVE, AND PARK. PULLED OFF ROAD TURNED OFF CAR THEN BACK ON LIGHTS WENT AWAY. THIS HAS HAPPENED THREE TIMES UNDER 30,000 MILES. DEALERSHIP CANNOT FIND PROBLEM
Corrective Action:
AIR BAGS DID NOT DEPLOY IN FRONT END COLLITION. SHIFTER LEVER SHOWS RED INDICATOR LIGHTS WHILE DRIVING IN ALL GEARS NEUTRAL , REVERSE, DRIVE, AND PARK. PULLED OFF ROAD TURNED OFF CAR THEN BACK ON LIGHTS WENT AWAY. THIS HAS HAPPENED THREE TIMES UNDER 30,000 MILES. DEALERSHIP CANNOT FIND PROBLEM
Additional Notes:
AIR BAGS DID NOT DEPLOY IN FRONT END COLLITION. SHIFTER LEVER SHOWS RED INDICATOR LIGHTS WHILE DRIVING IN ALL GEARS NEUTRAL , REVERSE, DRIVE, AND PARK. PULLED OFF ROAD TURNED OFF CAR THEN BACK ON LIGHTS WENT AWAY. THIS HAS HAPPENED THREE TIMES UNDER 30,000 MILES. DEALERSHIP CANNOT FIND PROBLEM
Mfg Campaign: 11015653
Recall Date: Aug 16, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AIR BAGS DID NOT DEPLOY IN FRONT END COLLITION. SHIFTER LEVER SHOWS RED INDICATOR LIGHTS WHILE DRIVING IN ALL GEARS NEUTRAL , REVERSE, DRIVE, AND PARK. PULLED OFF ROAD TURNED OFF CAR THEN BACK ON LIGHTS WENT AWAY. THIS HAS HAPPENED THREE TIMES UNDER 30,000 MILES. DEALERSHIP CANNOT FIND PROBLEM
Corrective Action:
AIR BAGS DID NOT DEPLOY IN FRONT END COLLITION. SHIFTER LEVER SHOWS RED INDICATOR LIGHTS WHILE DRIVING IN ALL GEARS NEUTRAL , REVERSE, DRIVE, AND PARK. PULLED OFF ROAD TURNED OFF CAR THEN BACK ON LIGHTS WENT AWAY. THIS HAS HAPPENED THREE TIMES UNDER 30,000 MILES. DEALERSHIP CANNOT FIND PROBLEM
Additional Notes:
AIR BAGS DID NOT DEPLOY IN FRONT END COLLITION. SHIFTER LEVER SHOWS RED INDICATOR LIGHTS WHILE DRIVING IN ALL GEARS NEUTRAL , REVERSE, DRIVE, AND PARK. PULLED OFF ROAD TURNED OFF CAR THEN BACK ON LIGHTS WENT AWAY. THIS HAS HAPPENED THREE TIMES UNDER 30,000 MILES. DEALERSHIP CANNOT FIND PROBLEM
Mfg Campaign: 11015653
Recall Date: Aug 16, 2017
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
ANOTHER CAR RAN AN INTERSECTION MY DAUGHTER STRUCK CAR IN THE SIDE THEN SHE HIT A TELEPHONE POLE GOING APPROXIMATELY 40MPH AIRBAGS DID NOT DEPLOY AND OVER 75% OF HER FRONT END RECEIVED DAMAGE
Corrective Action:
ANOTHER CAR RAN AN INTERSECTION MY DAUGHTER STRUCK CAR IN THE SIDE THEN SHE HIT A TELEPHONE POLE GOING APPROXIMATELY 40MPH AIRBAGS DID NOT DEPLOY AND OVER 75% OF HER FRONT END RECEIVED DAMAGE
Additional Notes:
ANOTHER CAR RAN AN INTERSECTION MY DAUGHTER STRUCK CAR IN THE SIDE THEN SHE HIT A TELEPHONE POLE GOING APPROXIMATELY 40MPH AIRBAGS DID NOT DEPLOY AND OVER 75% OF HER FRONT END RECEIVED DAMAGE
Mfg Campaign: 11015352
Recall Date: Aug 15, 2017
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
PUT JEEP IN PARK WENT IN BUILDING TO GRAB SOMETHING. CAME OUT JEEP ROLLED FORWARD INTO LOADING DOCK AT HUSBANDS JOB.
Corrective Action:
PUT JEEP IN PARK WENT IN BUILDING TO GRAB SOMETHING. CAME OUT JEEP ROLLED FORWARD INTO LOADING DOCK AT HUSBANDS JOB.
Additional Notes:
PUT JEEP IN PARK WENT IN BUILDING TO GRAB SOMETHING. CAME OUT JEEP ROLLED FORWARD INTO LOADING DOCK AT HUSBANDS JOB.
Mfg Campaign: 11015048
Recall Date: Aug 14, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PUT JEEP IN PARK WENT IN BUILDING TO GRAB SOMETHING. CAME OUT JEEP ROLLED FORWARD INTO LOADING DOCK AT HUSBANDS JOB.
Corrective Action:
PUT JEEP IN PARK WENT IN BUILDING TO GRAB SOMETHING. CAME OUT JEEP ROLLED FORWARD INTO LOADING DOCK AT HUSBANDS JOB.
Additional Notes:
PUT JEEP IN PARK WENT IN BUILDING TO GRAB SOMETHING. CAME OUT JEEP ROLLED FORWARD INTO LOADING DOCK AT HUSBANDS JOB.
Mfg Campaign: 11015048
Recall Date: Aug 14, 2017
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
FRONT BRAKE ROTORS REQUIRED REPLACEMENT WHEN CAR ODOMETER READING WAS 16700 MILES. DEALER SAID "ROTORS WARPED" AND WAS A COMMON PROBLEM OCCURRING IN VEHICLES WITH LESS THAN 20000 MILES. DEALER SAID CAUSED BY CAR NOT BEING DRIVEN FOR 2 MONTH PERIOD. NOT COVERED BY WARRANTY AFTER 12000 MILES OR 12 MONTHS. COMPLAINT IS THE BRAKES ON A NEW CAR SHOULD NOT FAIL AFTER ONLY 16,700 MILES OF NORMAL DRIVING. COST TO REPAIR WAS $482.00
Corrective Action:
FRONT BRAKE ROTORS REQUIRED REPLACEMENT WHEN CAR ODOMETER READING WAS 16700 MILES. DEALER SAID "ROTORS WARPED" AND WAS A COMMON PROBLEM OCCURRING IN VEHICLES WITH LESS THAN 20000 MILES. DEALER SAID CAUSED BY CAR NOT BEING DRIVEN FOR 2 MONTH PERIOD. NOT COVERED BY WARRANTY AFTER 12000 MILES OR 12 MONTHS. COMPLAINT IS THE BRAKES ON A NEW CAR SHOULD NOT FAIL AFTER ONLY 16,700 MILES OF NORMAL DRIVING. COST TO REPAIR WAS $482.00
Additional Notes:
FRONT BRAKE ROTORS REQUIRED REPLACEMENT WHEN CAR ODOMETER READING WAS 16700 MILES. DEALER SAID "ROTORS WARPED" AND WAS A COMMON PROBLEM OCCURRING IN VEHICLES WITH LESS THAN 20000 MILES. DEALER SAID CAUSED BY CAR NOT BEING DRIVEN FOR 2 MONTH PERIOD. NOT COVERED BY WARRANTY AFTER 12000 MILES OR 12 MONTHS. COMPLAINT IS THE BRAKES ON A NEW CAR SHOULD NOT FAIL AFTER ONLY 16,700 MILES OF NORMAL DRIVING. COST TO REPAIR WAS $482.00
Mfg Campaign: 11014600
Recall Date: Aug 11, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING DOWN THE ROAD AT 75 MILES PER HOUR WHEN SHE VEHICLE STOPPED WORKING . THE ENGINE WAS RUNNING BUT I COULDNT PRESS THE GAS BRAKES NOR DID THE STEERING WORK. A WEEK BEFORE THAT MY CAR WOULDNT CRANK. I HAVE BEEN TELLING THE SHOP 2 TIMES PRIOR SOMETHING WASNT RIGHT WITH THE TRANSMISSION. ALSO HAS HAD 2 RECALLS REPAIRED. *TT *DT *JS *JS
Corrective Action:
I WAS DRIVING DOWN THE ROAD AT 75 MILES PER HOUR WHEN SHE VEHICLE STOPPED WORKING . THE ENGINE WAS RUNNING BUT I COULDNT PRESS THE GAS BRAKES NOR DID THE STEERING WORK. A WEEK BEFORE THAT MY CAR WOULDNT CRANK. I HAVE BEEN TELLING THE SHOP 2 TIMES PRIOR SOMETHING WASNT RIGHT WITH THE TRANSMISSION. ALSO HAS HAD 2 RECALLS REPAIRED. *TT *DT *JS *JS
Additional Notes:
I WAS DRIVING DOWN THE ROAD AT 75 MILES PER HOUR WHEN SHE VEHICLE STOPPED WORKING . THE ENGINE WAS RUNNING BUT I COULDNT PRESS THE GAS BRAKES NOR DID THE STEERING WORK. A WEEK BEFORE THAT MY CAR WOULDNT CRANK. I HAVE BEEN TELLING THE SHOP 2 TIMES PRIOR SOMETHING WASNT RIGHT WITH THE TRANSMISSION. ALSO HAS HAD 2 RECALLS REPAIRED. *TT *DT *JS *JS
Mfg Campaign: 11014064
Recall Date: Aug 9, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE ENTERED INTO SAFE MODE AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO VICTORY CHRYSLER DODGE JEEP RAM (LOCATED AT 45 NABER DR, SHALLOTTE, NC 28470, (877) 463-1766) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E004000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,200.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE ENTERED INTO SAFE MODE AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO VICTORY CHRYSLER DODGE JEEP RAM (LOCATED AT 45 NABER DR, SHALLOTTE, NC 28470, (877) 463-1766) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E004000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,200.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE ENTERED INTO SAFE MODE AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO VICTORY CHRYSLER DODGE JEEP RAM (LOCATED AT 45 NABER DR, SHALLOTTE, NC 28470, (877) 463-1766) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TCM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E004000 (POWER TRAIN). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,200.
Mfg Campaign: 11013638
Recall Date: Aug 8, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Corrective Action:
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Additional Notes:
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Mfg Campaign: 11013770
Recall Date: Aug 8, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Corrective Action:
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Additional Notes:
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Mfg Campaign: 11013770
Recall Date: Aug 8, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Corrective Action:
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Additional Notes:
MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A GAS STATION. I FOLLOWED WHAT IT'S SAID ON OWNER MANUAL: TURN OFF THE CAR AND TURN ON THE CAR WHILE ON NATURAL FOR FEW MINUTES AND THE MESSAGE WENT AWAY BUT THE ENGINE LIGHT WAS THERE FOR A WHILE AND GOT TURNED OFF IT SELF. BUT THE NEXT DAY SAME ISSUE HAPPENED AGAIN. I TOOK THE CAR TO JEEP DEALERSHIP, THEY DID NOT HAVE A TRANSMISSION SPECIALIST TO CHECK THE CAR. I HAD TO MAKE AN APPOINTMENT WITH ANOTHER DEALERSHIP, THE APPOINTMENT IS FOR TOMORROW. INTERESTING IS THE MANUAL SAYS AFTER RESETTING SHOULD NOT DRIVE THE CAR BECAUSE IT MIGHT CAUSE ENGINE PROBLEMS, AND SHOULD HAVE DEALER TO CHECK BUT THE DEALERS DON'T CHECK THE CAR RIGHT-AWAY THEY GIVE YOU APPOINTMENT FOR FEW DAYS LATER OR A WEEK LATER. I HAD THIS CAR FOR YEAR AND HALF I DRIVE 3 MILES FROM HOME TO WORK I DON'T UNDERSTAND WHY THE CAR SHOULD HAVE A TRANSMISSION PROBLEM AT THIS EARLY STAGES. I DON'T FEEL SAFE DRIVING THIS CAR. NOT HAPPY AT ALL!
Mfg Campaign: 11013770
Recall Date: Aug 8, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE LOW BEAM AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITH LOW VISIBILITY. THE DEALER WAS CONTACTED (PERCY'S AUTO SALES INC, 40 HOULTON RD, PRESQUE ISLE, ME 04769, (207) 764-4493), BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE LOW BEAM AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITH LOW VISIBILITY. THE DEALER WAS CONTACTED (PERCY'S AUTO SALES INC, 40 HOULTON RD, PRESQUE ISLE, ME 04769, (207) 764-4493), BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE LOW BEAM AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITH LOW VISIBILITY. THE DEALER WAS CONTACTED (PERCY'S AUTO SALES INC, 40 HOULTON RD, PRESQUE ISLE, ME 04769, (207) 764-4493), BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Mfg Campaign: 11012494
Recall Date: Aug 3, 2017
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