Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVE THE POWER SHIFTER MESSAGED APPEARED, EVERY TIME I TURNED THE CAR OFF THE LIGHT WOULD GO OFF THEN WHILE DRIVING WOULD COME BACK ON EFFECTING THE WAY THE VEHICLE DROVE. TOOK TO THE DEALERSHIP REPLACE A SENSOR NOW MY ENGINE IS KNOCKING AND HARD SHIFTING. I KEPT UP ON OIL CHANGES AND OTHER MAINTENANCE THE CARE IS ONLY AT 44K FOR THE MILES.
Corrective Action:
WHILE DRIVE THE POWER SHIFTER MESSAGED APPEARED, EVERY TIME I TURNED THE CAR OFF THE LIGHT WOULD GO OFF THEN WHILE DRIVING WOULD COME BACK ON EFFECTING THE WAY THE VEHICLE DROVE. TOOK TO THE DEALERSHIP REPLACE A SENSOR NOW MY ENGINE IS KNOCKING AND HARD SHIFTING. I KEPT UP ON OIL CHANGES AND OTHER MAINTENANCE THE CARE IS ONLY AT 44K FOR THE MILES.
Additional Notes:
WHILE DRIVE THE POWER SHIFTER MESSAGED APPEARED, EVERY TIME I TURNED THE CAR OFF THE LIGHT WOULD GO OFF THEN WHILE DRIVING WOULD COME BACK ON EFFECTING THE WAY THE VEHICLE DROVE. TOOK TO THE DEALERSHIP REPLACE A SENSOR NOW MY ENGINE IS KNOCKING AND HARD SHIFTING. I KEPT UP ON OIL CHANGES AND OTHER MAINTENANCE THE CARE IS ONLY AT 44K FOR THE MILES.
Mfg Campaign: 11266958
Recall Date: Oct 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE SERVICE SHIFTER LIGHT CAME ON FOR NO OBVIOUS REASON, AS I WAS DRIVING THE VEHICLE AND NO ONE TOUCHED THE SHIFTER. IT SCARED ME, SO I IMMEDIATELY PULLED OVER AND CHECKED IT BUT IT WAS IN GEAR. SO I TURNED OFF THE CAR AND RESTARTED IT AND THE MESSAGE NEVER CAME BACK ON THAT DAY. SINCE THEN, WHICH WAS ABOUT 3 MONTHS AGO, THE SERVICE SHIFTER LIGHT HAS COME ON 4 OTHER TIMES. THIS HAS HAPPENED ON BOTH THE HIGHWAY AND CITY STREETS. SPEEDS FROM 40MPH TO 70MPH. MY CHILD DRIVES THIS CAR. SO I AM ESPECIALLY CONCERNED FOR HER SAFETY REGARDING THIS ISSUE.
Corrective Action:
THE SERVICE SHIFTER LIGHT CAME ON FOR NO OBVIOUS REASON, AS I WAS DRIVING THE VEHICLE AND NO ONE TOUCHED THE SHIFTER. IT SCARED ME, SO I IMMEDIATELY PULLED OVER AND CHECKED IT BUT IT WAS IN GEAR. SO I TURNED OFF THE CAR AND RESTARTED IT AND THE MESSAGE NEVER CAME BACK ON THAT DAY. SINCE THEN, WHICH WAS ABOUT 3 MONTHS AGO, THE SERVICE SHIFTER LIGHT HAS COME ON 4 OTHER TIMES. THIS HAS HAPPENED ON BOTH THE HIGHWAY AND CITY STREETS. SPEEDS FROM 40MPH TO 70MPH. MY CHILD DRIVES THIS CAR. SO I AM ESPECIALLY CONCERNED FOR HER SAFETY REGARDING THIS ISSUE.
Additional Notes:
THE SERVICE SHIFTER LIGHT CAME ON FOR NO OBVIOUS REASON, AS I WAS DRIVING THE VEHICLE AND NO ONE TOUCHED THE SHIFTER. IT SCARED ME, SO I IMMEDIATELY PULLED OVER AND CHECKED IT BUT IT WAS IN GEAR. SO I TURNED OFF THE CAR AND RESTARTED IT AND THE MESSAGE NEVER CAME BACK ON THAT DAY. SINCE THEN, WHICH WAS ABOUT 3 MONTHS AGO, THE SERVICE SHIFTER LIGHT HAS COME ON 4 OTHER TIMES. THIS HAS HAPPENED ON BOTH THE HIGHWAY AND CITY STREETS. SPEEDS FROM 40MPH TO 70MPH. MY CHILD DRIVES THIS CAR. SO I AM ESPECIALLY CONCERNED FOR HER SAFETY REGARDING THIS ISSUE.
Mfg Campaign: 11267141
Recall Date: Oct 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SERVICE SHIFTER LIGHT CAME ON AS SOON AS I SHIFTED INTO PARK, STAYED ON UNTIL I TURNED THE CAR OFF, DID NOT COME BACK ON FOR THE NEXT 20 MILES.
Corrective Action:
SERVICE SHIFTER LIGHT CAME ON AS SOON AS I SHIFTED INTO PARK, STAYED ON UNTIL I TURNED THE CAR OFF, DID NOT COME BACK ON FOR THE NEXT 20 MILES.
Additional Notes:
SERVICE SHIFTER LIGHT CAME ON AS SOON AS I SHIFTED INTO PARK, STAYED ON UNTIL I TURNED THE CAR OFF, DID NOT COME BACK ON FOR THE NEXT 20 MILES.
Mfg Campaign: 11266558
Recall Date: Oct 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER LIGHT CAME ON AS SOON AS I SHIFTED INTO PARK, STAYED ON UNTIL I TURNED THE CAR OFF, DID NOT COME BACK ON FOR THE NEXT 20 MILES.
Corrective Action:
SERVICE SHIFTER LIGHT CAME ON AS SOON AS I SHIFTED INTO PARK, STAYED ON UNTIL I TURNED THE CAR OFF, DID NOT COME BACK ON FOR THE NEXT 20 MILES.
Additional Notes:
SERVICE SHIFTER LIGHT CAME ON AS SOON AS I SHIFTED INTO PARK, STAYED ON UNTIL I TURNED THE CAR OFF, DID NOT COME BACK ON FOR THE NEXT 20 MILES.
Mfg Campaign: 11266558
Recall Date: Oct 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AROUND 76K ON 2016 JEEP CHEROKEE SPORT ENGINE THAT MESSED UP GOING DOWN THE INTERSTATE, I QUICKLY EXITED THEN IT SHUT OFF AND DID NOT WANT TO STAY RUNNING. NOW DEALERSHIP SAYS THEY DON'T UNDERSTAND WHY ZERO COMPRESSION IN CYLINDERS. I KEPT OIL CHANGED EVERY 3K DUE TO DAILY MILES. IT IS TERRIBLE THAT THE MANUFACTURE CANNOT BE HELD ACCOUNTABLE WITH ALL OF THESE COMPLAINTS.
Corrective Action:
AROUND 76K ON 2016 JEEP CHEROKEE SPORT ENGINE THAT MESSED UP GOING DOWN THE INTERSTATE, I QUICKLY EXITED THEN IT SHUT OFF AND DID NOT WANT TO STAY RUNNING. NOW DEALERSHIP SAYS THEY DON'T UNDERSTAND WHY ZERO COMPRESSION IN CYLINDERS. I KEPT OIL CHANGED EVERY 3K DUE TO DAILY MILES. IT IS TERRIBLE THAT THE MANUFACTURE CANNOT BE HELD ACCOUNTABLE WITH ALL OF THESE COMPLAINTS.
Additional Notes:
AROUND 76K ON 2016 JEEP CHEROKEE SPORT ENGINE THAT MESSED UP GOING DOWN THE INTERSTATE, I QUICKLY EXITED THEN IT SHUT OFF AND DID NOT WANT TO STAY RUNNING. NOW DEALERSHIP SAYS THEY DON'T UNDERSTAND WHY ZERO COMPRESSION IN CYLINDERS. I KEPT OIL CHANGED EVERY 3K DUE TO DAILY MILES. IT IS TERRIBLE THAT THE MANUFACTURE CANNOT BE HELD ACCOUNTABLE WITH ALL OF THESE COMPLAINTS.
Mfg Campaign: 11266077
Recall Date: Oct 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SERVICE SHIFTER SCREEN COMES ON AND CHECK ENGINE LIGHT.
Corrective Action:
SERVICE SHIFTER SCREEN COMES ON AND CHECK ENGINE LIGHT.
Additional Notes:
SERVICE SHIFTER SCREEN COMES ON AND CHECK ENGINE LIGHT.
Mfg Campaign: 11265824
Recall Date: Oct 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE SHIFTER SCREEN COMES ON AND CHECK ENGINE LIGHT.
Corrective Action:
SERVICE SHIFTER SCREEN COMES ON AND CHECK ENGINE LIGHT.
Additional Notes:
SERVICE SHIFTER SCREEN COMES ON AND CHECK ENGINE LIGHT.
Mfg Campaign: 11265824
Recall Date: Oct 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING THE VEHICLE WE GET A MESSAGE IN THE DASH THAT SAYS SERVICE SHIFTER AND THE RED LIGHTS ON THE SHIFTER WHICH INDICATE WHICH GEAR YOU ARE IN ALL LIGHT UP AT THE SAME TIME, PARK, NEUTRAL, REVERSE, & DRIVE. IF WE PULL OVER AND TURN THE VEHICLE OFF IT CLEARS THE ERROR AND STAYS OFF FOR A WHILE. WHEN IT FIRST STARTED OCCURRING, I TOLD THE SERVICE WRITER WHEN MY VEHICLE WAS IN FOR ROUTINE MAINTENANCE AT JOHN L SULLIVAN IN YUBA CITY AND WAS TOLD THAT IT WAS NOT GIVING A CODE SO IF IT WASN'T HAPPENING AT THE WHEN I BROUGHT IT IN HE COULDN'T HELP. SO IT WAS ONLY HAPPENING EVERY FEW MONTHS SO I DIDN'T WORRY AND NOW IT IS HAPPENING DAILY AND I AM SURE JEEP KNOWS ABOUT THIS PROBLEM BECAUSE THERE ARE A LOT OF COMPLAINTS ON LINE ABOUT THE SAME EXACT THING. NOT SURE IF IT IS A SAFETY ISSUE BUT IT IS SOMETHING THEY SHOULD OWN UP TO AND TAKE CARE OF ON THEIR DIME. IT HAPPENS AT ANY TIME IT'S MOVING REGARDLESS OF SPEED.THIS HAS BEEN HAPPENING FOR MONTHS BUT JUST RECENTLY ALMOST EVERY DAY.
Corrective Action:
WHEN DRIVING THE VEHICLE WE GET A MESSAGE IN THE DASH THAT SAYS SERVICE SHIFTER AND THE RED LIGHTS ON THE SHIFTER WHICH INDICATE WHICH GEAR YOU ARE IN ALL LIGHT UP AT THE SAME TIME, PARK, NEUTRAL, REVERSE, & DRIVE. IF WE PULL OVER AND TURN THE VEHICLE OFF IT CLEARS THE ERROR AND STAYS OFF FOR A WHILE. WHEN IT FIRST STARTED OCCURRING, I TOLD THE SERVICE WRITER WHEN MY VEHICLE WAS IN FOR ROUTINE MAINTENANCE AT JOHN L SULLIVAN IN YUBA CITY AND WAS TOLD THAT IT WAS NOT GIVING A CODE SO IF IT WASN'T HAPPENING AT THE WHEN I BROUGHT IT IN HE COULDN'T HELP. SO IT WAS ONLY HAPPENING EVERY FEW MONTHS SO I DIDN'T WORRY AND NOW IT IS HAPPENING DAILY AND I AM SURE JEEP KNOWS ABOUT THIS PROBLEM BECAUSE THERE ARE A LOT OF COMPLAINTS ON LINE ABOUT THE SAME EXACT THING. NOT SURE IF IT IS A SAFETY ISSUE BUT IT IS SOMETHING THEY SHOULD OWN UP TO AND TAKE CARE OF ON THEIR DIME. IT HAPPENS AT ANY TIME IT'S MOVING REGARDLESS OF SPEED.THIS HAS BEEN HAPPENING FOR MONTHS BUT JUST RECENTLY ALMOST EVERY DAY.
Additional Notes:
WHEN DRIVING THE VEHICLE WE GET A MESSAGE IN THE DASH THAT SAYS SERVICE SHIFTER AND THE RED LIGHTS ON THE SHIFTER WHICH INDICATE WHICH GEAR YOU ARE IN ALL LIGHT UP AT THE SAME TIME, PARK, NEUTRAL, REVERSE, & DRIVE. IF WE PULL OVER AND TURN THE VEHICLE OFF IT CLEARS THE ERROR AND STAYS OFF FOR A WHILE. WHEN IT FIRST STARTED OCCURRING, I TOLD THE SERVICE WRITER WHEN MY VEHICLE WAS IN FOR ROUTINE MAINTENANCE AT JOHN L SULLIVAN IN YUBA CITY AND WAS TOLD THAT IT WAS NOT GIVING A CODE SO IF IT WASN'T HAPPENING AT THE WHEN I BROUGHT IT IN HE COULDN'T HELP. SO IT WAS ONLY HAPPENING EVERY FEW MONTHS SO I DIDN'T WORRY AND NOW IT IS HAPPENING DAILY AND I AM SURE JEEP KNOWS ABOUT THIS PROBLEM BECAUSE THERE ARE A LOT OF COMPLAINTS ON LINE ABOUT THE SAME EXACT THING. NOT SURE IF IT IS A SAFETY ISSUE BUT IT IS SOMETHING THEY SHOULD OWN UP TO AND TAKE CARE OF ON THEIR DIME. IT HAPPENS AT ANY TIME IT'S MOVING REGARDLESS OF SPEED.THIS HAS BEEN HAPPENING FOR MONTHS BUT JUST RECENTLY ALMOST EVERY DAY.
Mfg Campaign: 11265500
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP
Corrective Action:
ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP
Additional Notes:
ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP
Mfg Campaign: 11259047
Recall Date: Sep 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP
Corrective Action:
ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP
Additional Notes:
ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP
Mfg Campaign: 11259047
Recall Date: Sep 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP
Corrective Action:
ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP
Additional Notes:
ERROR MESSAGE THAT STATES: "SERVICE SHIFTER"ON THE DASH BOARD AND ALL THE LIGHTS ON THE GEAR SHIFTER BOX LIGHT UP
Mfg Campaign: 11259047
Recall Date: Sep 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED TO 30 MPH AND THE SERVICE TRANSMISSION INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO BOB MOORE CHRYSLER DODGE JEEP RAM TULSA (918-664-9750, LOCATED AT 4627 S MEMORIAL DR, TULSA, OK 74145) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS LEFT WITH THE DEALER FOR REPAIRS. WHEN THE CONTACT RETRIEVED THE VEHICLE, THE TRANSMISSION INDICATOR ILLUMINATED WHILE THE VEHICLE WAS STILL AT THE DEALER. THE TECHNICIAN STATED THAT SOMEONE FORGOT TO PROGRAM THE COMPUTER. THE TECHNICIAN PROGRAMMED THE COMPUTER. WHEN THE CONTACT DROVE HOME AND TURNED OFF THE VEHICLE, IT WOULD NOT RESTART. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE CONTACT WAS NOT CONVINCED THAT THE VEHICLE WAS SAFE. THE FAILURE MILEAGE WAS 15,562.
Corrective Action:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED TO 30 MPH AND THE SERVICE TRANSMISSION INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO BOB MOORE CHRYSLER DODGE JEEP RAM TULSA (918-664-9750, LOCATED AT 4627 S MEMORIAL DR, TULSA, OK 74145) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS LEFT WITH THE DEALER FOR REPAIRS. WHEN THE CONTACT RETRIEVED THE VEHICLE, THE TRANSMISSION INDICATOR ILLUMINATED WHILE THE VEHICLE WAS STILL AT THE DEALER. THE TECHNICIAN STATED THAT SOMEONE FORGOT TO PROGRAM THE COMPUTER. THE TECHNICIAN PROGRAMMED THE COMPUTER. WHEN THE CONTACT DROVE HOME AND TURNED OFF THE VEHICLE, IT WOULD NOT RESTART. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE CONTACT WAS NOT CONVINCED THAT THE VEHICLE WAS SAFE. THE FAILURE MILEAGE WAS 15,562.
Additional Notes:
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED TO 30 MPH AND THE SERVICE TRANSMISSION INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO BOB MOORE CHRYSLER DODGE JEEP RAM TULSA (918-664-9750, LOCATED AT 4627 S MEMORIAL DR, TULSA, OK 74145) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS LEFT WITH THE DEALER FOR REPAIRS. WHEN THE CONTACT RETRIEVED THE VEHICLE, THE TRANSMISSION INDICATOR ILLUMINATED WHILE THE VEHICLE WAS STILL AT THE DEALER. THE TECHNICIAN STATED THAT SOMEONE FORGOT TO PROGRAM THE COMPUTER. THE TECHNICIAN PROGRAMMED THE COMPUTER. WHEN THE CONTACT DROVE HOME AND TURNED OFF THE VEHICLE, IT WOULD NOT RESTART. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE CONTACT WAS NOT CONVINCED THAT THE VEHICLE WAS SAFE. THE FAILURE MILEAGE WAS 15,562.
Mfg Campaign: 11265223
Recall Date: Sep 30, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
48K MILES ON A 2016. WHILE DRIVING ON THE INTERSTATE. MESSAGE APPEARS ON DASH TO "SERVICE SHIFTER". ALL IF THE LIGHTS IN THE SHIFTER ARE NOW LIT UP. HAD TO PULL OVER AND GO THROUGH THE OWNER MANUAL ON THE SIDE OF THE HIGHWAY. ONCE THE ENGINE WAS RESTARTED, MESSAGE HAS NOT REAPPEARED.
Corrective Action:
48K MILES ON A 2016. WHILE DRIVING ON THE INTERSTATE. MESSAGE APPEARS ON DASH TO "SERVICE SHIFTER". ALL IF THE LIGHTS IN THE SHIFTER ARE NOW LIT UP. HAD TO PULL OVER AND GO THROUGH THE OWNER MANUAL ON THE SIDE OF THE HIGHWAY. ONCE THE ENGINE WAS RESTARTED, MESSAGE HAS NOT REAPPEARED.
Additional Notes:
48K MILES ON A 2016. WHILE DRIVING ON THE INTERSTATE. MESSAGE APPEARS ON DASH TO "SERVICE SHIFTER". ALL IF THE LIGHTS IN THE SHIFTER ARE NOW LIT UP. HAD TO PULL OVER AND GO THROUGH THE OWNER MANUAL ON THE SIDE OF THE HIGHWAY. ONCE THE ENGINE WAS RESTARTED, MESSAGE HAS NOT REAPPEARED.
Mfg Campaign: 11258897
Recall Date: Sep 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SERVICE TRANSMISSION LIGHT ON WHILE DRIVING MAKING THE VEHICLE TO LOSE POWER AND DOESN'T WHAT TO MOVE
Corrective Action:
SERVICE TRANSMISSION LIGHT ON WHILE DRIVING MAKING THE VEHICLE TO LOSE POWER AND DOESN'T WHAT TO MOVE
Additional Notes:
SERVICE TRANSMISSION LIGHT ON WHILE DRIVING MAKING THE VEHICLE TO LOSE POWER AND DOESN'T WHAT TO MOVE
Mfg Campaign: 11258716
Recall Date: Sep 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER LIGHT COMES ON AND OFF SINCE REACHING 31000 MILES ON THE VEHICLE.
Corrective Action:
SERVICE SHIFTER LIGHT COMES ON AND OFF SINCE REACHING 31000 MILES ON THE VEHICLE.
Additional Notes:
SERVICE SHIFTER LIGHT COMES ON AND OFF SINCE REACHING 31000 MILES ON THE VEHICLE.
Mfg Campaign: 11258482
Recall Date: Sep 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SERVICE SHIFTER LIGHT SHIFTER STUCK
Corrective Action:
SERVICE SHIFTER LIGHT SHIFTER STUCK
Additional Notes:
SERVICE SHIFTER LIGHT SHIFTER STUCK
Mfg Campaign: 11257923
Recall Date: Sep 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY GEAR SHIFT KEEPS LIGHTING UP AND IT TELLS ME SERVICE GEAR SHIFT. WHEN THIS HAPPENS I TURN OFF MY CAR AND RESTART IT. THE LIGHT GOES OUT. THIS HAS BEEN HAPPENING FREQUENTLY. THE FIRST TIME I TOOK IT IN THEY SAID THAT THE CODE NEEDED TO BE UPDATED, IT DID NOT WORK AND I EVEN TOOK IT IN TO THE DEALERSHIP WHEN IT HAPPENED BECAUSE I WAS CLOSE BY. HE JUST SAYS BRING IT IN. I TOOK IT IN TODAY AND HE TOLD ME UNLESS THEY FIND SOMETHING WHEN THEY RUN IT, THEY WILL NOT BE ABLE TO DO ANY THING TO IT. THIS IS AN ON GOING PROBLEM.
Corrective Action:
MY GEAR SHIFT KEEPS LIGHTING UP AND IT TELLS ME SERVICE GEAR SHIFT. WHEN THIS HAPPENS I TURN OFF MY CAR AND RESTART IT. THE LIGHT GOES OUT. THIS HAS BEEN HAPPENING FREQUENTLY. THE FIRST TIME I TOOK IT IN THEY SAID THAT THE CODE NEEDED TO BE UPDATED, IT DID NOT WORK AND I EVEN TOOK IT IN TO THE DEALERSHIP WHEN IT HAPPENED BECAUSE I WAS CLOSE BY. HE JUST SAYS BRING IT IN. I TOOK IT IN TODAY AND HE TOLD ME UNLESS THEY FIND SOMETHING WHEN THEY RUN IT, THEY WILL NOT BE ABLE TO DO ANY THING TO IT. THIS IS AN ON GOING PROBLEM.
Additional Notes:
MY GEAR SHIFT KEEPS LIGHTING UP AND IT TELLS ME SERVICE GEAR SHIFT. WHEN THIS HAPPENS I TURN OFF MY CAR AND RESTART IT. THE LIGHT GOES OUT. THIS HAS BEEN HAPPENING FREQUENTLY. THE FIRST TIME I TOOK IT IN THEY SAID THAT THE CODE NEEDED TO BE UPDATED, IT DID NOT WORK AND I EVEN TOOK IT IN TO THE DEALERSHIP WHEN IT HAPPENED BECAUSE I WAS CLOSE BY. HE JUST SAYS BRING IT IN. I TOOK IT IN TODAY AND HE TOLD ME UNLESS THEY FIND SOMETHING WHEN THEY RUN IT, THEY WILL NOT BE ABLE TO DO ANY THING TO IT. THIS IS AN ON GOING PROBLEM.
Mfg Campaign: 11257961
Recall Date: Sep 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE THE JEEP IS IN MOTION, THE "SERVICE SHIFTER" MESSAGE BECOMES DISPLAYED ON MY SCREEN, AS WELL AS ALL PRINDL LIGHTS GLOWING RED. THIS HAS HAPPENED SHIFTING THE CAR INTO ANY GEAR, AND HAS HAPPENED WHILE TURNING THE CAR AS WELL AS DRIVING STRAIGHT. IT HAS ALSO HAPPENED WHILE STREET DRIVING AND HIGHWAY DRIVING. IF YOU PUT THE CAR IN PARK, TURN THE CAR OFF, AND TURN IT BACK ON, THE CAR DOES NOT IMMEDIATELY SHOW THE LIGHT, BUT HAS BEEN HAPPENING MORE FREQUENTLY SINCE THE FIRST TIME IT DISPLAYED THE MESSAGE (ABOUT 6 MONTHS AGO). THE JEEP HAS 60,000 MILES ON IT, AND THE FIRST TIME IT DISPLAYED THE MESSAGE THE JEEP HAD 50,000 MILES ON IT.
Corrective Action:
WHILE THE JEEP IS IN MOTION, THE "SERVICE SHIFTER" MESSAGE BECOMES DISPLAYED ON MY SCREEN, AS WELL AS ALL PRINDL LIGHTS GLOWING RED. THIS HAS HAPPENED SHIFTING THE CAR INTO ANY GEAR, AND HAS HAPPENED WHILE TURNING THE CAR AS WELL AS DRIVING STRAIGHT. IT HAS ALSO HAPPENED WHILE STREET DRIVING AND HIGHWAY DRIVING. IF YOU PUT THE CAR IN PARK, TURN THE CAR OFF, AND TURN IT BACK ON, THE CAR DOES NOT IMMEDIATELY SHOW THE LIGHT, BUT HAS BEEN HAPPENING MORE FREQUENTLY SINCE THE FIRST TIME IT DISPLAYED THE MESSAGE (ABOUT 6 MONTHS AGO). THE JEEP HAS 60,000 MILES ON IT, AND THE FIRST TIME IT DISPLAYED THE MESSAGE THE JEEP HAD 50,000 MILES ON IT.
Additional Notes:
WHILE THE JEEP IS IN MOTION, THE "SERVICE SHIFTER" MESSAGE BECOMES DISPLAYED ON MY SCREEN, AS WELL AS ALL PRINDL LIGHTS GLOWING RED. THIS HAS HAPPENED SHIFTING THE CAR INTO ANY GEAR, AND HAS HAPPENED WHILE TURNING THE CAR AS WELL AS DRIVING STRAIGHT. IT HAS ALSO HAPPENED WHILE STREET DRIVING AND HIGHWAY DRIVING. IF YOU PUT THE CAR IN PARK, TURN THE CAR OFF, AND TURN IT BACK ON, THE CAR DOES NOT IMMEDIATELY SHOW THE LIGHT, BUT HAS BEEN HAPPENING MORE FREQUENTLY SINCE THE FIRST TIME IT DISPLAYED THE MESSAGE (ABOUT 6 MONTHS AGO). THE JEEP HAS 60,000 MILES ON IT, AND THE FIRST TIME IT DISPLAYED THE MESSAGE THE JEEP HAD 50,000 MILES ON IT.
Mfg Campaign: 11257873
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
MY SERVICE TRANSMISSION WARNING AND CHECK ENGINE LIGHT KEEP COMING ON WITH CODE P2803. SPOKE WITH THE MECHANIC AND HE STATED THIS IS AN ONGOING ISSUE AND SHOULD HAVE A RECALL ISSUED FOR IT AS IT IS AN ONGOING ISSUE WITH JEEP CHEROKEES. THIS HAS HAPPENED SEVERAL TIMES. I PURCHASED THE VEHICLE 7/23/2019. CODE AND LIGHT CAM ON THE FIRST TIME 8/27/2019 AND WAS CLEARED THEN IT CAME ON AGAIN 9/19/209, WAS CLEARED THAT MORNING AND CAME BACK ON THAT AFTERNOON.
Corrective Action:
MY SERVICE TRANSMISSION WARNING AND CHECK ENGINE LIGHT KEEP COMING ON WITH CODE P2803. SPOKE WITH THE MECHANIC AND HE STATED THIS IS AN ONGOING ISSUE AND SHOULD HAVE A RECALL ISSUED FOR IT AS IT IS AN ONGOING ISSUE WITH JEEP CHEROKEES. THIS HAS HAPPENED SEVERAL TIMES. I PURCHASED THE VEHICLE 7/23/2019. CODE AND LIGHT CAM ON THE FIRST TIME 8/27/2019 AND WAS CLEARED THEN IT CAME ON AGAIN 9/19/209, WAS CLEARED THAT MORNING AND CAME BACK ON THAT AFTERNOON.
Additional Notes:
MY SERVICE TRANSMISSION WARNING AND CHECK ENGINE LIGHT KEEP COMING ON WITH CODE P2803. SPOKE WITH THE MECHANIC AND HE STATED THIS IS AN ONGOING ISSUE AND SHOULD HAVE A RECALL ISSUED FOR IT AS IT IS AN ONGOING ISSUE WITH JEEP CHEROKEES. THIS HAS HAPPENED SEVERAL TIMES. I PURCHASED THE VEHICLE 7/23/2019. CODE AND LIGHT CAM ON THE FIRST TIME 8/27/2019 AND WAS CLEARED THEN IT CAME ON AGAIN 9/19/209, WAS CLEARED THAT MORNING AND CAME BACK ON THAT AFTERNOON.
Mfg Campaign: 11257273
Recall Date: Sep 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
REAR LATCH WOULD NOT CLOSE. ACTUALLY OPENED WHILE DRIVING. IF SLAMMED ENOUGH FINALLY CLOSES BUT COULDN'T OPEN FOR RISK OF NOT CLOSING. SENSORS READ AN OPEN DOOR . AFTER WAITING 3 MONTHS FOR PART EVENTUALLY BATTERY ISSUES.
Corrective Action:
REAR LATCH WOULD NOT CLOSE. ACTUALLY OPENED WHILE DRIVING. IF SLAMMED ENOUGH FINALLY CLOSES BUT COULDN'T OPEN FOR RISK OF NOT CLOSING. SENSORS READ AN OPEN DOOR . AFTER WAITING 3 MONTHS FOR PART EVENTUALLY BATTERY ISSUES.
Additional Notes:
REAR LATCH WOULD NOT CLOSE. ACTUALLY OPENED WHILE DRIVING. IF SLAMMED ENOUGH FINALLY CLOSES BUT COULDN'T OPEN FOR RISK OF NOT CLOSING. SENSORS READ AN OPEN DOOR . AFTER WAITING 3 MONTHS FOR PART EVENTUALLY BATTERY ISSUES.
Mfg Campaign: 11256861
Recall Date: Sep 20, 2019
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