Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact also stated that the vehicle would start up and shut off independently without warning. Additionally, while driving at 60 MPH, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. The contact was able to pull over and shut off the vehicle. After multiple attempts, the contact was able to restart the vehicle and resume normal driving. The contact had taken the vehicle to a dealer and an independent mechanic and both were unable to diagnose the failure since no warning lights had appeared on the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact also stated that the vehicle would start up and shut off independently without warning. Additionally, while driving at 60 MPH, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. The contact was able to pull over and shut off the vehicle. After multiple attempts, the contact was able to restart the vehicle and resume normal driving. The contact had taken the vehicle to a dealer and an independent mechanic and both were unable to diagnose the failure since no warning lights had appeared on the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact also stated that the vehicle would start up and shut off independently without warning. Additionally, while driving at 60 MPH, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. The contact was able to pull over and shut off the vehicle. After multiple attempts, the contact was able to restart the vehicle and resume normal driving. The contact had taken the vehicle to a dealer and an independent mechanic and both were unable to diagnose the failure since no warning lights had appeared on the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Mfg Campaign: 11431250
Recall Date: Aug 31, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My 2016 Jeep Cherokee with 42100 miles on it locked up much like a brake locking up. The auto park brake feature is always applied when parked and has always worked fine until now. My wife was pulling out of the garage had just started to back up and the Jeep would not move. I was in the house she came inside and told me her issue with the Jeep. I went out and tried it, and had the same issue. I put it in reverse and tried to give it some more gas.. Jeep lurched some like the brakes were locked. Had no brake light though. I turned the engine off and restarted, made sure the brake light was out.. same thing.. I gave it more gas this time and something gave. I took it for a 30 mile drive.. it was on a Sunday, no shops open to talk to about it. On the 30 mile drive I had no issues even after stopping and restarting several times. Monday I called the service department where we purchased the Jeep. They said a two month wait to get it in. I called another dealer he said he could look at it but if it has no issues for me and he had no issues nothing he could do. So now my wife who is suppose to drive 350 miles to watch some of our Grandkids for a month while our Daughter is recovering from surgery is afraid to drive her Jeep. If I drive it and it has issues while she is out of town leaving me stranded on the side of the road.. It will be a big hassle. I do have the MOPAR extended lifetime warranty.. but if they cannot duplicate the issue at a service department they can't fix it.. what to do?
Corrective Action:
My 2016 Jeep Cherokee with 42100 miles on it locked up much like a brake locking up. The auto park brake feature is always applied when parked and has always worked fine until now. My wife was pulling out of the garage had just started to back up and the Jeep would not move. I was in the house she came inside and told me her issue with the Jeep. I went out and tried it, and had the same issue. I put it in reverse and tried to give it some more gas.. Jeep lurched some like the brakes were locked. Had no brake light though. I turned the engine off and restarted, made sure the brake light was out.. same thing.. I gave it more gas this time and something gave. I took it for a 30 mile drive.. it was on a Sunday, no shops open to talk to about it. On the 30 mile drive I had no issues even after stopping and restarting several times. Monday I called the service department where we purchased the Jeep. They said a two month wait to get it in. I called another dealer he said he could look at it but if it has no issues for me and he had no issues nothing he could do. So now my wife who is suppose to drive 350 miles to watch some of our Grandkids for a month while our Daughter is recovering from surgery is afraid to drive her Jeep. If I drive it and it has issues while she is out of town leaving me stranded on the side of the road.. It will be a big hassle. I do have the MOPAR extended lifetime warranty.. but if they cannot duplicate the issue at a service department they can't fix it.. what to do?
Additional Notes:
My 2016 Jeep Cherokee with 42100 miles on it locked up much like a brake locking up. The auto park brake feature is always applied when parked and has always worked fine until now. My wife was pulling out of the garage had just started to back up and the Jeep would not move. I was in the house she came inside and told me her issue with the Jeep. I went out and tried it, and had the same issue. I put it in reverse and tried to give it some more gas.. Jeep lurched some like the brakes were locked. Had no brake light though. I turned the engine off and restarted, made sure the brake light was out.. same thing.. I gave it more gas this time and something gave. I took it for a 30 mile drive.. it was on a Sunday, no shops open to talk to about it. On the 30 mile drive I had no issues even after stopping and restarting several times. Monday I called the service department where we purchased the Jeep. They said a two month wait to get it in. I called another dealer he said he could look at it but if it has no issues for me and he had no issues nothing he could do. So now my wife who is suppose to drive 350 miles to watch some of our Grandkids for a month while our Daughter is recovering from surgery is afraid to drive her Jeep. If I drive it and it has issues while she is out of town leaving me stranded on the side of the road.. It will be a big hassle. I do have the MOPAR extended lifetime warranty.. but if they cannot duplicate the issue at a service department they can't fix it.. what to do?
Mfg Campaign: 11431132
Recall Date: Aug 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My 2016 Jeep Cherokee with 42100 miles on it locked up much like a brake locking up. The auto park brake feature is always applied when parked and has always worked fine until now. My wife was pulling out of the garage had just started to back up and the Jeep would not move. I was in the house she came inside and told me her issue with the Jeep. I went out and tried it, and had the same issue. I put it in reverse and tried to give it some more gas.. Jeep lurched some like the brakes were locked. Had no brake light though. I turned the engine off and restarted, made sure the brake light was out.. same thing.. I gave it more gas this time and something gave. I took it for a 30 mile drive.. it was on a Sunday, no shops open to talk to about it. On the 30 mile drive I had no issues even after stopping and restarting several times. Monday I called the service department where we purchased the Jeep. They said a two month wait to get it in. I called another dealer he said he could look at it but if it has no issues for me and he had no issues nothing he could do. So now my wife who is suppose to drive 350 miles to watch some of our Grandkids for a month while our Daughter is recovering from surgery is afraid to drive her Jeep. If I drive it and it has issues while she is out of town leaving me stranded on the side of the road.. It will be a big hassle. I do have the MOPAR extended lifetime warranty.. but if they cannot duplicate the issue at a service department they can't fix it.. what to do?
Corrective Action:
My 2016 Jeep Cherokee with 42100 miles on it locked up much like a brake locking up. The auto park brake feature is always applied when parked and has always worked fine until now. My wife was pulling out of the garage had just started to back up and the Jeep would not move. I was in the house she came inside and told me her issue with the Jeep. I went out and tried it, and had the same issue. I put it in reverse and tried to give it some more gas.. Jeep lurched some like the brakes were locked. Had no brake light though. I turned the engine off and restarted, made sure the brake light was out.. same thing.. I gave it more gas this time and something gave. I took it for a 30 mile drive.. it was on a Sunday, no shops open to talk to about it. On the 30 mile drive I had no issues even after stopping and restarting several times. Monday I called the service department where we purchased the Jeep. They said a two month wait to get it in. I called another dealer he said he could look at it but if it has no issues for me and he had no issues nothing he could do. So now my wife who is suppose to drive 350 miles to watch some of our Grandkids for a month while our Daughter is recovering from surgery is afraid to drive her Jeep. If I drive it and it has issues while she is out of town leaving me stranded on the side of the road.. It will be a big hassle. I do have the MOPAR extended lifetime warranty.. but if they cannot duplicate the issue at a service department they can't fix it.. what to do?
Additional Notes:
My 2016 Jeep Cherokee with 42100 miles on it locked up much like a brake locking up. The auto park brake feature is always applied when parked and has always worked fine until now. My wife was pulling out of the garage had just started to back up and the Jeep would not move. I was in the house she came inside and told me her issue with the Jeep. I went out and tried it, and had the same issue. I put it in reverse and tried to give it some more gas.. Jeep lurched some like the brakes were locked. Had no brake light though. I turned the engine off and restarted, made sure the brake light was out.. same thing.. I gave it more gas this time and something gave. I took it for a 30 mile drive.. it was on a Sunday, no shops open to talk to about it. On the 30 mile drive I had no issues even after stopping and restarting several times. Monday I called the service department where we purchased the Jeep. They said a two month wait to get it in. I called another dealer he said he could look at it but if it has no issues for me and he had no issues nothing he could do. So now my wife who is suppose to drive 350 miles to watch some of our Grandkids for a month while our Daughter is recovering from surgery is afraid to drive her Jeep. If I drive it and it has issues while she is out of town leaving me stranded on the side of the road.. It will be a big hassle. I do have the MOPAR extended lifetime warranty.. but if they cannot duplicate the issue at a service department they can't fix it.. what to do?
Mfg Campaign: 11431132
Recall Date: Aug 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Warning to “Service Shifter”. Dealer said it needed new parts due to faulty wiring component. Internet/social media reports 100s of similar circumstances. Dealer said parts not covered by Jeep. Earlier years (2014-2015) and 2017 have recalls, but not 2016. Vehicle is only 5 years old and it’s extremely unclear why 2016 is not included in recalls.
Corrective Action:
Warning to “Service Shifter”. Dealer said it needed new parts due to faulty wiring component. Internet/social media reports 100s of similar circumstances. Dealer said parts not covered by Jeep. Earlier years (2014-2015) and 2017 have recalls, but not 2016. Vehicle is only 5 years old and it’s extremely unclear why 2016 is not included in recalls.
Additional Notes:
Warning to “Service Shifter”. Dealer said it needed new parts due to faulty wiring component. Internet/social media reports 100s of similar circumstances. Dealer said parts not covered by Jeep. Earlier years (2014-2015) and 2017 have recalls, but not 2016. Vehicle is only 5 years old and it’s extremely unclear why 2016 is not included in recalls.
Mfg Campaign: 11430800
Recall Date: Aug 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased car new on May 30, 2016. Recently, the vehicle is jerking and I am concerned for safety of passengers and others driving near me. Also, noted once it did not park properly and appeared to move It has now come to my attention that the PTU on this vehicle is recalled for some reason for only some vehicles. The dealership noted last week it requires a new PTU at $3,400 but there are no available parts for some reason. I said thats obviously because there is a very large problem. Please look into this as I am an Uber driver and now cannot afford to work as I am concerned about the safety of my passengers
Corrective Action:
I purchased car new on May 30, 2016. Recently, the vehicle is jerking and I am concerned for safety of passengers and others driving near me. Also, noted once it did not park properly and appeared to move It has now come to my attention that the PTU on this vehicle is recalled for some reason for only some vehicles. The dealership noted last week it requires a new PTU at $3,400 but there are no available parts for some reason. I said thats obviously because there is a very large problem. Please look into this as I am an Uber driver and now cannot afford to work as I am concerned about the safety of my passengers
Additional Notes:
I purchased car new on May 30, 2016. Recently, the vehicle is jerking and I am concerned for safety of passengers and others driving near me. Also, noted once it did not park properly and appeared to move It has now come to my attention that the PTU on this vehicle is recalled for some reason for only some vehicles. The dealership noted last week it requires a new PTU at $3,400 but there are no available parts for some reason. I said thats obviously because there is a very large problem. Please look into this as I am an Uber driver and now cannot afford to work as I am concerned about the safety of my passengers
Mfg Campaign: 11429247
Recall Date: Aug 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had my car parked in a public parking garage for a few hours, and it suddenly caught on fire on the backside of the car. There were no warning lights or anything like that before hand. The whole back of the car is burned and the cars on either side of me were damaged as well. The fire department had to come put the fire out. I don't know for sure, but it sure seems like it might have been the same Power Liftgate short circuit issue that the 2014-2015 Jeep Cherokees got recalled for (https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V393-6798.pdf)
Corrective Action:
I had my car parked in a public parking garage for a few hours, and it suddenly caught on fire on the backside of the car. There were no warning lights or anything like that before hand. The whole back of the car is burned and the cars on either side of me were damaged as well. The fire department had to come put the fire out. I don't know for sure, but it sure seems like it might have been the same Power Liftgate short circuit issue that the 2014-2015 Jeep Cherokees got recalled for (https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V393-6798.pdf)
Additional Notes:
I had my car parked in a public parking garage for a few hours, and it suddenly caught on fire on the backside of the car. There were no warning lights or anything like that before hand. The whole back of the car is burned and the cars on either side of me were damaged as well. The fire department had to come put the fire out. I don't know for sure, but it sure seems like it might have been the same Power Liftgate short circuit issue that the 2014-2015 Jeep Cherokees got recalled for (https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V393-6798.pdf)
Mfg Campaign: 11428334
Recall Date: Aug 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Transmission will not shift out of low gear. Especially when on a steel hill. Also, turn signals will not turn off unless I manually do so. Dealer tells me I must let them do a $125 diagnostic test, (I pay for it), then must be reviewed before they can say it’s a warranty or not. These seem to be common problems that many Cherokee owners have but never recalled.
Corrective Action:
Transmission will not shift out of low gear. Especially when on a steel hill. Also, turn signals will not turn off unless I manually do so. Dealer tells me I must let them do a $125 diagnostic test, (I pay for it), then must be reviewed before they can say it’s a warranty or not. These seem to be common problems that many Cherokee owners have but never recalled.
Additional Notes:
Transmission will not shift out of low gear. Especially when on a steel hill. Also, turn signals will not turn off unless I manually do so. Dealer tells me I must let them do a $125 diagnostic test, (I pay for it), then must be reviewed before they can say it’s a warranty or not. These seem to be common problems that many Cherokee owners have but never recalled.
Mfg Campaign: 11428357
Recall Date: Aug 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission will not shift out of low gear. Especially when on a steel hill. Also, turn signals will not turn off unless I manually do so. Dealer tells me I must let them do a $125 diagnostic test, (I pay for it), then must be reviewed before they can say it’s a warranty or not. These seem to be common problems that many Cherokee owners have but never recalled.
Corrective Action:
Transmission will not shift out of low gear. Especially when on a steel hill. Also, turn signals will not turn off unless I manually do so. Dealer tells me I must let them do a $125 diagnostic test, (I pay for it), then must be reviewed before they can say it’s a warranty or not. These seem to be common problems that many Cherokee owners have but never recalled.
Additional Notes:
Transmission will not shift out of low gear. Especially when on a steel hill. Also, turn signals will not turn off unless I manually do so. Dealer tells me I must let them do a $125 diagnostic test, (I pay for it), then must be reviewed before they can say it’s a warranty or not. These seem to be common problems that many Cherokee owners have but never recalled.
Mfg Campaign: 11428357
Recall Date: Aug 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while operating the vehicle, the gear shifter error message was permanently displayed on the instrument panel. Additionally, the information from the speedometer, fuel gauge and other features were not available due to the failure. The vehicle was taken to the local dealer who replaced a gear shifter wire and bezel, but the failure persisted. The manufacturer was not contacted. The failure mileage was 50,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while operating the vehicle, the gear shifter error message was permanently displayed on the instrument panel. Additionally, the information from the speedometer, fuel gauge and other features were not available due to the failure. The vehicle was taken to the local dealer who replaced a gear shifter wire and bezel, but the failure persisted. The manufacturer was not contacted. The failure mileage was 50,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while operating the vehicle, the gear shifter error message was permanently displayed on the instrument panel. Additionally, the information from the speedometer, fuel gauge and other features were not available due to the failure. The vehicle was taken to the local dealer who replaced a gear shifter wire and bezel, but the failure persisted. The manufacturer was not contacted. The failure mileage was 50,000.
Mfg Campaign: 11427901
Recall Date: Aug 5, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Basically the parking brake would not release and the car was un drivable. Towed to dealership . Told the ABS module failed and now requires a complete brake job- recalibrate, replace rotors and pads. At a cost of $2000+ This seems to be the same exact problem that occurred 9 months ago. At that time we replaced the tires due to the wear they incurred. That was @ about 25,000 miles. The Jeep now has about 30,000 miles. 08
Corrective Action:
Basically the parking brake would not release and the car was un drivable. Towed to dealership . Told the ABS module failed and now requires a complete brake job- recalibrate, replace rotors and pads. At a cost of $2000+ This seems to be the same exact problem that occurred 9 months ago. At that time we replaced the tires due to the wear they incurred. That was @ about 25,000 miles. The Jeep now has about 30,000 miles. 08
Additional Notes:
Basically the parking brake would not release and the car was un drivable. Towed to dealership . Told the ABS module failed and now requires a complete brake job- recalibrate, replace rotors and pads. At a cost of $2000+ This seems to be the same exact problem that occurred 9 months ago. At that time we replaced the tires due to the wear they incurred. That was @ about 25,000 miles. The Jeep now has about 30,000 miles. 08
Mfg Campaign: 11427707
Recall Date: Aug 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
shifter park.. car cuts off when car is idle.
Corrective Action:
shifter park.. car cuts off when car is idle.
Additional Notes:
shifter park.. car cuts off when car is idle.
Mfg Campaign: 11427572
Recall Date: Aug 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
shifter park.. car cuts off when car is idle.
Corrective Action:
shifter park.. car cuts off when car is idle.
Additional Notes:
shifter park.. car cuts off when car is idle.
Mfg Campaign: 11427572
Recall Date: Aug 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
shifter park.. car cuts off when car is idle.
Corrective Action:
shifter park.. car cuts off when car is idle.
Additional Notes:
shifter park.. car cuts off when car is idle.
Mfg Campaign: 11427572
Recall Date: Aug 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I got into my wife's 2016 Jeep Cherokee Latitude to drive to the store and heading down the road the message 'Service Shifter' showed up on the instrument cluster and all the gear selectors became illuminated red with no check engine light. Upon coming out of the store I started the jeep and the message was gone until I started heading down the road and same thing happened but this time there was a noticeable decrease in engine power and engine seemed to be running ruff at stop light. When I made it home and put the shifter in park and started to exit the jeep it started to roll forward and I hit the brake. I started the jeep back up and no message or anything and I backed the jeep up some and put back into park and this time it went into gear however I activated the parking brake to safe and instructed my wife to do so as well. This is a serious issue as we have teenage kids that drive our vehicles and poses a serious safety issue not to mention it rolling into our house. I called a dealership and was told they have not heard of this issue and would be hard to diagnose since there is no check engine light but sounds like the whole shifter assembly needs to be replaced and is not covered by the extended warranty that we purchased. After reading online about this issue there appear to be ALOT of people having the same issue and have had the shifter assembly replaced, Shifter bezel and wiring harness replaced, updates performed, and batteries changed(car and key fob) and is still having this issue. This issue poses a great risk to owners and anyone else around these Jeeps especially as it seems that there is not a fix only guesses on what the problem is since it keeps happening. This should be a recall and Jeep should be made to find the real problem and fix it before anything serious happens. We have had shift problems before and had update performed. I wasn't able to get pics or video as I was driving and the rolling forward happened out nowhere.
Corrective Action:
I got into my wife's 2016 Jeep Cherokee Latitude to drive to the store and heading down the road the message 'Service Shifter' showed up on the instrument cluster and all the gear selectors became illuminated red with no check engine light. Upon coming out of the store I started the jeep and the message was gone until I started heading down the road and same thing happened but this time there was a noticeable decrease in engine power and engine seemed to be running ruff at stop light. When I made it home and put the shifter in park and started to exit the jeep it started to roll forward and I hit the brake. I started the jeep back up and no message or anything and I backed the jeep up some and put back into park and this time it went into gear however I activated the parking brake to safe and instructed my wife to do so as well. This is a serious issue as we have teenage kids that drive our vehicles and poses a serious safety issue not to mention it rolling into our house. I called a dealership and was told they have not heard of this issue and would be hard to diagnose since there is no check engine light but sounds like the whole shifter assembly needs to be replaced and is not covered by the extended warranty that we purchased. After reading online about this issue there appear to be ALOT of people having the same issue and have had the shifter assembly replaced, Shifter bezel and wiring harness replaced, updates performed, and batteries changed(car and key fob) and is still having this issue. This issue poses a great risk to owners and anyone else around these Jeeps especially as it seems that there is not a fix only guesses on what the problem is since it keeps happening. This should be a recall and Jeep should be made to find the real problem and fix it before anything serious happens. We have had shift problems before and had update performed. I wasn't able to get pics or video as I was driving and the rolling forward happened out nowhere.
Additional Notes:
I got into my wife's 2016 Jeep Cherokee Latitude to drive to the store and heading down the road the message 'Service Shifter' showed up on the instrument cluster and all the gear selectors became illuminated red with no check engine light. Upon coming out of the store I started the jeep and the message was gone until I started heading down the road and same thing happened but this time there was a noticeable decrease in engine power and engine seemed to be running ruff at stop light. When I made it home and put the shifter in park and started to exit the jeep it started to roll forward and I hit the brake. I started the jeep back up and no message or anything and I backed the jeep up some and put back into park and this time it went into gear however I activated the parking brake to safe and instructed my wife to do so as well. This is a serious issue as we have teenage kids that drive our vehicles and poses a serious safety issue not to mention it rolling into our house. I called a dealership and was told they have not heard of this issue and would be hard to diagnose since there is no check engine light but sounds like the whole shifter assembly needs to be replaced and is not covered by the extended warranty that we purchased. After reading online about this issue there appear to be ALOT of people having the same issue and have had the shifter assembly replaced, Shifter bezel and wiring harness replaced, updates performed, and batteries changed(car and key fob) and is still having this issue. This issue poses a great risk to owners and anyone else around these Jeeps especially as it seems that there is not a fix only guesses on what the problem is since it keeps happening. This should be a recall and Jeep should be made to find the real problem and fix it before anything serious happens. We have had shift problems before and had update performed. I wasn't able to get pics or video as I was driving and the rolling forward happened out nowhere.
Mfg Campaign: 11427392
Recall Date: Aug 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shifter service light came on, made an appointment with the dealer, they did a diagnostic test, said battery was bad and said he really didn't think the shifter needed replacing. The battery was replaced and about 6 weeks later, the light came on again, and after reading some forums, it looks like this is a rather common probably with jeeps, so why is this not a recall? It also seems like the problem doesn't even go away after having the shifter kit replaced.
Corrective Action:
Shifter service light came on, made an appointment with the dealer, they did a diagnostic test, said battery was bad and said he really didn't think the shifter needed replacing. The battery was replaced and about 6 weeks later, the light came on again, and after reading some forums, it looks like this is a rather common probably with jeeps, so why is this not a recall? It also seems like the problem doesn't even go away after having the shifter kit replaced.
Additional Notes:
Shifter service light came on, made an appointment with the dealer, they did a diagnostic test, said battery was bad and said he really didn't think the shifter needed replacing. The battery was replaced and about 6 weeks later, the light came on again, and after reading some forums, it looks like this is a rather common probably with jeeps, so why is this not a recall? It also seems like the problem doesn't even go away after having the shifter kit replaced.
Mfg Campaign: 11427516
Recall Date: Aug 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 70 mph, the vehicle decelerated to 45 mph independently. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where the TCM software was reset. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 58,215.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 70 mph, the vehicle decelerated to 45 mph independently. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where the TCM software was reset. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 58,215.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 70 mph, the vehicle decelerated to 45 mph independently. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where the TCM software was reset. The vehicle was repaired however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 58,215.
Mfg Campaign: 11427152
Recall Date: Jul 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was approaching a stoplight, the brake pedal was depressed but failed to respond causing 3 feet stopping distance delay. The message "Service Electronic Brake System" appeared on the instrument panel and the brake warning light illuminated. The contact stated that his daughter put the vehicle in neutral and stopped the vehicle. The contact stated that as the traffic cleared, his daughter pulled into a nearby gas station and parked the vehicle. The vehicle was towed to the dealer but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was approaching a stoplight, the brake pedal was depressed but failed to respond causing 3 feet stopping distance delay. The message "Service Electronic Brake System" appeared on the instrument panel and the brake warning light illuminated. The contact stated that his daughter put the vehicle in neutral and stopped the vehicle. The contact stated that as the traffic cleared, his daughter pulled into a nearby gas station and parked the vehicle. The vehicle was towed to the dealer but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was approaching a stoplight, the brake pedal was depressed but failed to respond causing 3 feet stopping distance delay. The message "Service Electronic Brake System" appeared on the instrument panel and the brake warning light illuminated. The contact stated that his daughter put the vehicle in neutral and stopped the vehicle. The contact stated that as the traffic cleared, his daughter pulled into a nearby gas station and parked the vehicle. The vehicle was towed to the dealer but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000.
Mfg Campaign: 11426957
Recall Date: Jul 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While turning in a busy intersection recently at night my sons Jeep Cherokee Trailhawk quit moving all at once. Nearly getting hit, my son was able to get out of the vehicle and all was avoided. It appears the transfer case part number 68282447AB was defective and broke. This part has been recalled in some Jeep vehicles. Apparently not this one and this is a very dangerous problem Jeep should make right. Now it is in the repair shop with replacement parts months backordered.
Corrective Action:
While turning in a busy intersection recently at night my sons Jeep Cherokee Trailhawk quit moving all at once. Nearly getting hit, my son was able to get out of the vehicle and all was avoided. It appears the transfer case part number 68282447AB was defective and broke. This part has been recalled in some Jeep vehicles. Apparently not this one and this is a very dangerous problem Jeep should make right. Now it is in the repair shop with replacement parts months backordered.
Additional Notes:
While turning in a busy intersection recently at night my sons Jeep Cherokee Trailhawk quit moving all at once. Nearly getting hit, my son was able to get out of the vehicle and all was avoided. It appears the transfer case part number 68282447AB was defective and broke. This part has been recalled in some Jeep vehicles. Apparently not this one and this is a very dangerous problem Jeep should make right. Now it is in the repair shop with replacement parts months backordered.
Mfg Campaign: 11426854
Recall Date: Jul 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
Corrective Action:
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
Additional Notes:
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
Mfg Campaign: 11426041
Recall Date: Jul 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
Corrective Action:
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
Additional Notes:
Service shifter message comes up on dashboard of vehicle. All the lights on the shifter turn red and the dashboard will not permit changing the screen message. This happened frequently in 2019 for the vehicle. Service at the dealership replaced the shifter wiring harness and bezel kit. Now the same issue is occurring with the same service message for the shifter. Dealership states the shifter bezel needs to be replaced with updated version. If this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. This is a common problem for Jeep Cherokees as seen on online forums from owners.
Mfg Campaign: 11426041
Recall Date: Jul 22, 2021
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025