Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 49A
Recall Date: May 11, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 45A
Recall Date: Apr 27, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W47
Recall Date: Jun 11, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S63
Recall Date: Aug 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S38
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S39
Recall Date: May 11, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R67
Recall Date: Dec 9, 2015
Consumer Complaints
1.9K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My service 4x4 light would come on then off, then on again. Was brought to the dealership, in which I was informed that my PTU is bad and needs to be replaced ($2800 plus to fix). There is a recall on the PTU for the year of my Jeep, but not my VIN. My vehicle has only 41,841 miles on it. I called the NHTSA hotline and was given an ODI#11439663 to open the investigation. Also had called the Jeep Hotline #800-992-1997, in which were no help on this issue.
Corrective Action:
My service 4x4 light would come on then off, then on again. Was brought to the dealership, in which I was informed that my PTU is bad and needs to be replaced ($2800 plus to fix). There is a recall on the PTU for the year of my Jeep, but not my VIN. My vehicle has only 41,841 miles on it. I called the NHTSA hotline and was given an ODI#11439663 to open the investigation. Also had called the Jeep Hotline #800-992-1997, in which were no help on this issue.
Additional Notes:
My service 4x4 light would come on then off, then on again. Was brought to the dealership, in which I was informed that my PTU is bad and needs to be replaced ($2800 plus to fix). There is a recall on the PTU for the year of my Jeep, but not my VIN. My vehicle has only 41,841 miles on it. I called the NHTSA hotline and was given an ODI#11439663 to open the investigation. Also had called the Jeep Hotline #800-992-1997, in which were no help on this issue.
Mfg Campaign: 11439674
Recall Date: Nov 8, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
Corrective Action:
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
Additional Notes:
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
Mfg Campaign: 11439078
Recall Date: Nov 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
Corrective Action:
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
Additional Notes:
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
Mfg Campaign: 11439078
Recall Date: Nov 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
Corrective Action:
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
Additional Notes:
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
Mfg Campaign: 11439078
Recall Date: Nov 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 25 MPH, the vehicle inadvertently stalled. The check engine warning light was illuminated. The contact was unable to veer to the side of the road. The contact turned off and restarted the vehicle. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The manufacturer was made aware of the failure and advised the contact that they could not assist because the VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer also referred the contact to NHTSA for assistance. The vehicle was not repaired. The approximate failure mileage was 50,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 25 MPH, the vehicle inadvertently stalled. The check engine warning light was illuminated. The contact was unable to veer to the side of the road. The contact turned off and restarted the vehicle. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The manufacturer was made aware of the failure and advised the contact that they could not assist because the VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer also referred the contact to NHTSA for assistance. The vehicle was not repaired. The approximate failure mileage was 50,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 25 MPH, the vehicle inadvertently stalled. The check engine warning light was illuminated. The contact was unable to veer to the side of the road. The contact turned off and restarted the vehicle. The vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. The manufacturer was made aware of the failure and advised the contact that they could not assist because the VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer also referred the contact to NHTSA for assistance. The vehicle was not repaired. The approximate failure mileage was 50,000.
Mfg Campaign: 11438420
Recall Date: Oct 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My parking brake doesnt want to disingauge. Was parked for 3 days and rain season just started in california. Big safety issue. Never had a problem with my brake system till now. Im gonna have to miss work now,i do not have any transportation to get to work,i was reliaing on my jeep but i dont know whats gonna happen, maybe someone can look into this issue or give me a clue of what to due. STRONGLY SUGGEST ALL JEEP CHEROKEE OWNERS TO ALSO SPEAK UP AS THIS IS A BIG SAFETY CONCERN THAT CAN CAUSE A BIG ACCIDENT!!!
Corrective Action:
My parking brake doesnt want to disingauge. Was parked for 3 days and rain season just started in california. Big safety issue. Never had a problem with my brake system till now. Im gonna have to miss work now,i do not have any transportation to get to work,i was reliaing on my jeep but i dont know whats gonna happen, maybe someone can look into this issue or give me a clue of what to due. STRONGLY SUGGEST ALL JEEP CHEROKEE OWNERS TO ALSO SPEAK UP AS THIS IS A BIG SAFETY CONCERN THAT CAN CAUSE A BIG ACCIDENT!!!
Additional Notes:
My parking brake doesnt want to disingauge. Was parked for 3 days and rain season just started in california. Big safety issue. Never had a problem with my brake system till now. Im gonna have to miss work now,i do not have any transportation to get to work,i was reliaing on my jeep but i dont know whats gonna happen, maybe someone can look into this issue or give me a clue of what to due. STRONGLY SUGGEST ALL JEEP CHEROKEE OWNERS TO ALSO SPEAK UP AS THIS IS A BIG SAFETY CONCERN THAT CAN CAUSE A BIG ACCIDENT!!!
Mfg Campaign: 11438001
Recall Date: Oct 25, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
There is a SVC 4WD light on the dash. Upon reviewing the user manual, the SVC 4WD light is not referenced in the manual at all. There is apparently no maintenance or service intervals required for the user (owner). I took the Jeep to the Chrysler Jeep Dealer in Somerset KY, and learned it has a DTC C14A7-97 PTU issue. It appears the manufacturer is aware of the issue as there were previous recalls specific to the 2014 - 2017 Jeeps with a faulty PTU assembly. However, only certain VIN numbers were included. The issue is according to previous posts regarding the SVC 4WD light, as a chronic Chrysler issue indicating the PTU fails to engage with the transmission (hence the light) and the Cherokee could lose all power while being driven. Also, failure to engage could keep the vehicle from being put into park when stationary allowing the vehicle to roll away. The problem was between 2014 and 2017 Jeeps. From my perspective, I am totally blown away my particular 2016 VIN was not included in the recall when 17 models were still having the same issue. None the less, Jeep Chrysler said they issued a Star Online Publication on June 11, 2020. The publication indicates for the technician to uninstall the PTU assemble including the actuator, determine if there is debris or damage found in the PTU. Resolution, if no debris or damage found, replace the actuator and reinstall the original PTU. This indicates to me, they are aware they have at least an issue with the actuator. If there is debris, replace both the actuator and the PTU. The dealer tells me depending on the problem, this can run up to 2000 dollars out of pocket to the owner, however the owner can submit receipts for reimbursement. If it is indeed a Jeep safety issue relating to the PTU, why is the customer out of pocket on it? Again there is no interval of maintenance required on the owner, so why isn't Jeep taking care of it? Ali, Customer Care Rep explained to me you control. Can you help? TY
Corrective Action:
There is a SVC 4WD light on the dash. Upon reviewing the user manual, the SVC 4WD light is not referenced in the manual at all. There is apparently no maintenance or service intervals required for the user (owner). I took the Jeep to the Chrysler Jeep Dealer in Somerset KY, and learned it has a DTC C14A7-97 PTU issue. It appears the manufacturer is aware of the issue as there were previous recalls specific to the 2014 - 2017 Jeeps with a faulty PTU assembly. However, only certain VIN numbers were included. The issue is according to previous posts regarding the SVC 4WD light, as a chronic Chrysler issue indicating the PTU fails to engage with the transmission (hence the light) and the Cherokee could lose all power while being driven. Also, failure to engage could keep the vehicle from being put into park when stationary allowing the vehicle to roll away. The problem was between 2014 and 2017 Jeeps. From my perspective, I am totally blown away my particular 2016 VIN was not included in the recall when 17 models were still having the same issue. None the less, Jeep Chrysler said they issued a Star Online Publication on June 11, 2020. The publication indicates for the technician to uninstall the PTU assemble including the actuator, determine if there is debris or damage found in the PTU. Resolution, if no debris or damage found, replace the actuator and reinstall the original PTU. This indicates to me, they are aware they have at least an issue with the actuator. If there is debris, replace both the actuator and the PTU. The dealer tells me depending on the problem, this can run up to 2000 dollars out of pocket to the owner, however the owner can submit receipts for reimbursement. If it is indeed a Jeep safety issue relating to the PTU, why is the customer out of pocket on it? Again there is no interval of maintenance required on the owner, so why isn't Jeep taking care of it? Ali, Customer Care Rep explained to me you control. Can you help? TY
Additional Notes:
There is a SVC 4WD light on the dash. Upon reviewing the user manual, the SVC 4WD light is not referenced in the manual at all. There is apparently no maintenance or service intervals required for the user (owner). I took the Jeep to the Chrysler Jeep Dealer in Somerset KY, and learned it has a DTC C14A7-97 PTU issue. It appears the manufacturer is aware of the issue as there were previous recalls specific to the 2014 - 2017 Jeeps with a faulty PTU assembly. However, only certain VIN numbers were included. The issue is according to previous posts regarding the SVC 4WD light, as a chronic Chrysler issue indicating the PTU fails to engage with the transmission (hence the light) and the Cherokee could lose all power while being driven. Also, failure to engage could keep the vehicle from being put into park when stationary allowing the vehicle to roll away. The problem was between 2014 and 2017 Jeeps. From my perspective, I am totally blown away my particular 2016 VIN was not included in the recall when 17 models were still having the same issue. None the less, Jeep Chrysler said they issued a Star Online Publication on June 11, 2020. The publication indicates for the technician to uninstall the PTU assemble including the actuator, determine if there is debris or damage found in the PTU. Resolution, if no debris or damage found, replace the actuator and reinstall the original PTU. This indicates to me, they are aware they have at least an issue with the actuator. If there is debris, replace both the actuator and the PTU. The dealer tells me depending on the problem, this can run up to 2000 dollars out of pocket to the owner, however the owner can submit receipts for reimbursement. If it is indeed a Jeep safety issue relating to the PTU, why is the customer out of pocket on it? Again there is no interval of maintenance required on the owner, so why isn't Jeep taking care of it? Ali, Customer Care Rep explained to me you control. Can you help? TY
Mfg Campaign: 11438141
Recall Date: Oct 25, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PTU Failure. Took vehicle to Jeep dealer. I was told that although there was a recall on the PTU for 2014-2017 Jeep Cherokees, my VIN was not included.
Corrective Action:
PTU Failure. Took vehicle to Jeep dealer. I was told that although there was a recall on the PTU for 2014-2017 Jeep Cherokees, my VIN was not included.
Additional Notes:
PTU Failure. Took vehicle to Jeep dealer. I was told that although there was a recall on the PTU for 2014-2017 Jeep Cherokees, my VIN was not included.
Mfg Campaign: 11437286
Recall Date: Oct 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:INTERIOR PANELS:DASHBOARD
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that the dashboard was separating from the body of the vehicle. The vehicle was taken to the dealer to be inspected. The dealer informed the contact that the dashboard was either separating due to not having enough glue, or the glue that was used for the dashboard had not cured properly. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 22,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that the dashboard was separating from the body of the vehicle. The vehicle was taken to the dealer to be inspected. The dealer informed the contact that the dashboard was either separating due to not having enough glue, or the glue that was used for the dashboard had not cured properly. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 22,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that the dashboard was separating from the body of the vehicle. The vehicle was taken to the dealer to be inspected. The dealer informed the contact that the dashboard was either separating due to not having enough glue, or the glue that was used for the dashboard had not cured properly. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 22,000.
Mfg Campaign: 11435738
Recall Date: Oct 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while starting the vehicle, the Service Shifter message and the gear shift lights were illuminated. The vehicle was taken to the dealer to be diagnosed. Several fuses were replaced. The vehicle was not repaired and needed a wiring harness kit replacement. The manufacturer was not made aware of the failure. The failure mileage was 46,800.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while starting the vehicle, the Service Shifter message and the gear shift lights were illuminated. The vehicle was taken to the dealer to be diagnosed. Several fuses were replaced. The vehicle was not repaired and needed a wiring harness kit replacement. The manufacturer was not made aware of the failure. The failure mileage was 46,800.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while starting the vehicle, the Service Shifter message and the gear shift lights were illuminated. The vehicle was taken to the dealer to be diagnosed. Several fuses were replaced. The vehicle was not repaired and needed a wiring harness kit replacement. The manufacturer was not made aware of the failure. The failure mileage was 46,800.
Mfg Campaign: 11435453
Recall Date: Oct 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while starting the vehicle, the Service Shifter message and the gear shift lights were illuminated. The vehicle was taken to the dealer to be diagnosed. Several fuses were replaced. The vehicle was not repaired and needed a wiring harness kit replacement. The manufacturer was not made aware of the failure. The failure mileage was 46,800.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while starting the vehicle, the Service Shifter message and the gear shift lights were illuminated. The vehicle was taken to the dealer to be diagnosed. Several fuses were replaced. The vehicle was not repaired and needed a wiring harness kit replacement. The manufacturer was not made aware of the failure. The failure mileage was 46,800.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while starting the vehicle, the Service Shifter message and the gear shift lights were illuminated. The vehicle was taken to the dealer to be diagnosed. Several fuses were replaced. The vehicle was not repaired and needed a wiring harness kit replacement. The manufacturer was not made aware of the failure. The failure mileage was 46,800.
Mfg Campaign: 11435453
Recall Date: Oct 4, 2021
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Unable to pump window fluid onto window, to remove road oil from window, do to the window washer fluid Reservoir, that has separated along the seam, at the bottom of the Reservoir. I STRONGLY believe this is a defect, since there was no accident, or anything else, to cause it to separated at the seam, at the bottom of the Reservoir. This is a MAJOR safety issue, when getting hit with very dirty/oily water and unable to immediately clean/clear the windshield, do to the window washer fluid Reservoir separating at the bottom, right at the seam. I STRONGLY believe this is a defect, for it's young age.
Corrective Action:
Unable to pump window fluid onto window, to remove road oil from window, do to the window washer fluid Reservoir, that has separated along the seam, at the bottom of the Reservoir. I STRONGLY believe this is a defect, since there was no accident, or anything else, to cause it to separated at the seam, at the bottom of the Reservoir. This is a MAJOR safety issue, when getting hit with very dirty/oily water and unable to immediately clean/clear the windshield, do to the window washer fluid Reservoir separating at the bottom, right at the seam. I STRONGLY believe this is a defect, for it's young age.
Additional Notes:
Unable to pump window fluid onto window, to remove road oil from window, do to the window washer fluid Reservoir, that has separated along the seam, at the bottom of the Reservoir. I STRONGLY believe this is a defect, since there was no accident, or anything else, to cause it to separated at the seam, at the bottom of the Reservoir. This is a MAJOR safety issue, when getting hit with very dirty/oily water and unable to immediately clean/clear the windshield, do to the window washer fluid Reservoir separating at the bottom, right at the seam. I STRONGLY believe this is a defect, for it's young age.
Mfg Campaign: 11434744
Recall Date: Sep 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle would stall upon depression of the accelerator pedal. The contact also stated that an unknown transmission warning light appeared on the instrument panel. The contact called the dealer where she purchased the vehicle but was placed on an extended hold. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 38,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle would stall upon depression of the accelerator pedal. The contact also stated that an unknown transmission warning light appeared on the instrument panel. The contact called the dealer where she purchased the vehicle but was placed on an extended hold. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 38,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle would stall upon depression of the accelerator pedal. The contact also stated that an unknown transmission warning light appeared on the instrument panel. The contact called the dealer where she purchased the vehicle but was placed on an extended hold. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 38,000.
Mfg Campaign: 11434496
Recall Date: Sep 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Warning light to fix 4x4..... Difficulty finding problem at dealer, required new PTU actuator and dealer had much difficulty getting part into place. Cost approximately $ 1500.
Corrective Action:
Warning light to fix 4x4..... Difficulty finding problem at dealer, required new PTU actuator and dealer had much difficulty getting part into place. Cost approximately $ 1500.
Additional Notes:
Warning light to fix 4x4..... Difficulty finding problem at dealer, required new PTU actuator and dealer had much difficulty getting part into place. Cost approximately $ 1500.
Mfg Campaign: 11433562
Recall Date: Sep 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission is failing to function properly. Between gears 1-2, 2-3. I have noticed this when the ESS for the vehicle is engaged, during slow moving traffic, uphill and in reverse. The vehicle is sluggish, won't go forward when given gas, then surges. This has caused issues for my family when crossing busy intersections or coming to slow moving traffic or having to get up to speed adequately. There has been hesitation in the transmission which creates hesitation on the road, resulting in many "almost accidents." I am booking an appointment to have the vehicle inspected by a Jeep dealer. I've contacted the original dealer I've purchased from and they said there was nothing they could do. I have not seen any warning lights, messages or flashes come through on the dash/vehicle. I will be hooking it up to a code reader to determine if there is an underlying code. I have only had this vehicle for two weeks.
Corrective Action:
Transmission is failing to function properly. Between gears 1-2, 2-3. I have noticed this when the ESS for the vehicle is engaged, during slow moving traffic, uphill and in reverse. The vehicle is sluggish, won't go forward when given gas, then surges. This has caused issues for my family when crossing busy intersections or coming to slow moving traffic or having to get up to speed adequately. There has been hesitation in the transmission which creates hesitation on the road, resulting in many "almost accidents." I am booking an appointment to have the vehicle inspected by a Jeep dealer. I've contacted the original dealer I've purchased from and they said there was nothing they could do. I have not seen any warning lights, messages or flashes come through on the dash/vehicle. I will be hooking it up to a code reader to determine if there is an underlying code. I have only had this vehicle for two weeks.
Additional Notes:
Transmission is failing to function properly. Between gears 1-2, 2-3. I have noticed this when the ESS for the vehicle is engaged, during slow moving traffic, uphill and in reverse. The vehicle is sluggish, won't go forward when given gas, then surges. This has caused issues for my family when crossing busy intersections or coming to slow moving traffic or having to get up to speed adequately. There has been hesitation in the transmission which creates hesitation on the road, resulting in many "almost accidents." I am booking an appointment to have the vehicle inspected by a Jeep dealer. I've contacted the original dealer I've purchased from and they said there was nothing they could do. I have not seen any warning lights, messages or flashes come through on the dash/vehicle. I will be hooking it up to a code reader to determine if there is an underlying code. I have only had this vehicle for two weeks.
Mfg Campaign: 11433702
Recall Date: Sep 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that the 4-Wheel drive warning light had illuminated on the instrument panel. The contact had taken the vehicle to the dealer and diagnosed with a defective power transfer unit. The dealer also informed the contact that the vehicle was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was also notified of the failure and informed that contact that recalls were VIN specific and that the vehicle was not included in a recall. The vehicle remained in the possession of the dealer. The vehicle was not repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that the 4-Wheel drive warning light had illuminated on the instrument panel. The contact had taken the vehicle to the dealer and diagnosed with a defective power transfer unit. The dealer also informed the contact that the vehicle was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was also notified of the failure and informed that contact that recalls were VIN specific and that the vehicle was not included in a recall. The vehicle remained in the possession of the dealer. The vehicle was not repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that the 4-Wheel drive warning light had illuminated on the instrument panel. The contact had taken the vehicle to the dealer and diagnosed with a defective power transfer unit. The dealer also informed the contact that the vehicle was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was also notified of the failure and informed that contact that recalls were VIN specific and that the vehicle was not included in a recall. The vehicle remained in the possession of the dealer. The vehicle was not repaired. The failure mileage was unknown.
Mfg Campaign: 11433390
Recall Date: Sep 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2016 Jeep Cherokee was RANDOMLY coming up with "Service Shifter" warning light. The dealers tell me they "can't replicate the problem" even though it still happens and THOUSANDS online complain about the same issue. If this is a serious shifter issue, it could cause problems driving. I have figured out that if I cover the sunlight sensor on the dashboard when the lights are set to auto (effectively keeping the interior lights dimmer) I can drive without the warning coming up. Within SECONDS of uncovering it, the interior lights brighten and the "Service Shifter" warning comes on instantly. THAT is why I think it's electrical. The fact that Jeep is shrugging it's shoulders and doesn't acknowledge a problem is absolutely disgusting!
Corrective Action:
My 2016 Jeep Cherokee was RANDOMLY coming up with "Service Shifter" warning light. The dealers tell me they "can't replicate the problem" even though it still happens and THOUSANDS online complain about the same issue. If this is a serious shifter issue, it could cause problems driving. I have figured out that if I cover the sunlight sensor on the dashboard when the lights are set to auto (effectively keeping the interior lights dimmer) I can drive without the warning coming up. Within SECONDS of uncovering it, the interior lights brighten and the "Service Shifter" warning comes on instantly. THAT is why I think it's electrical. The fact that Jeep is shrugging it's shoulders and doesn't acknowledge a problem is absolutely disgusting!
Additional Notes:
My 2016 Jeep Cherokee was RANDOMLY coming up with "Service Shifter" warning light. The dealers tell me they "can't replicate the problem" even though it still happens and THOUSANDS online complain about the same issue. If this is a serious shifter issue, it could cause problems driving. I have figured out that if I cover the sunlight sensor on the dashboard when the lights are set to auto (effectively keeping the interior lights dimmer) I can drive without the warning coming up. Within SECONDS of uncovering it, the interior lights brighten and the "Service Shifter" warning comes on instantly. THAT is why I think it's electrical. The fact that Jeep is shrugging it's shoulders and doesn't acknowledge a problem is absolutely disgusting!
Mfg Campaign: 11433040
Recall Date: Sep 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My 2016 Jeep Cherokee was RANDOMLY coming up with "Service Shifter" warning light. The dealers tell me they "can't replicate the problem" even though it still happens and THOUSANDS online complain about the same issue. If this is a serious shifter issue, it could cause problems driving. I have figured out that if I cover the sunlight sensor on the dashboard when the lights are set to auto (effectively keeping the interior lights dimmer) I can drive without the warning coming up. Within SECONDS of uncovering it, the interior lights brighten and the "Service Shifter" warning comes on instantly. THAT is why I think it's electrical. The fact that Jeep is shrugging it's shoulders and doesn't acknowledge a problem is absolutely disgusting!
Corrective Action:
My 2016 Jeep Cherokee was RANDOMLY coming up with "Service Shifter" warning light. The dealers tell me they "can't replicate the problem" even though it still happens and THOUSANDS online complain about the same issue. If this is a serious shifter issue, it could cause problems driving. I have figured out that if I cover the sunlight sensor on the dashboard when the lights are set to auto (effectively keeping the interior lights dimmer) I can drive without the warning coming up. Within SECONDS of uncovering it, the interior lights brighten and the "Service Shifter" warning comes on instantly. THAT is why I think it's electrical. The fact that Jeep is shrugging it's shoulders and doesn't acknowledge a problem is absolutely disgusting!
Additional Notes:
My 2016 Jeep Cherokee was RANDOMLY coming up with "Service Shifter" warning light. The dealers tell me they "can't replicate the problem" even though it still happens and THOUSANDS online complain about the same issue. If this is a serious shifter issue, it could cause problems driving. I have figured out that if I cover the sunlight sensor on the dashboard when the lights are set to auto (effectively keeping the interior lights dimmer) I can drive without the warning coming up. Within SECONDS of uncovering it, the interior lights brighten and the "Service Shifter" warning comes on instantly. THAT is why I think it's electrical. The fact that Jeep is shrugging it's shoulders and doesn't acknowledge a problem is absolutely disgusting!
Mfg Campaign: 11433040
Recall Date: Sep 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My Jeep Power Transfer Unit (PTU) failed in less than 73000 miles. FCA recalled 67000 Jeep Cherokee for bad PTU. FCA said my vehicle was not under recall category. But FCA do have problem with thousands of PTU and my Jeep must have the same kind of bad PTU.
Corrective Action:
My Jeep Power Transfer Unit (PTU) failed in less than 73000 miles. FCA recalled 67000 Jeep Cherokee for bad PTU. FCA said my vehicle was not under recall category. But FCA do have problem with thousands of PTU and my Jeep must have the same kind of bad PTU.
Additional Notes:
My Jeep Power Transfer Unit (PTU) failed in less than 73000 miles. FCA recalled 67000 Jeep Cherokee for bad PTU. FCA said my vehicle was not under recall category. But FCA do have problem with thousands of PTU and my Jeep must have the same kind of bad PTU.
Mfg Campaign: 11431957
Recall Date: Sep 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact also stated that the vehicle would start up and shut off independently without warning. Additionally, while driving at 60 MPH, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. The contact was able to pull over and shut off the vehicle. After multiple attempts, the contact was able to restart the vehicle and resume normal driving. The contact had taken the vehicle to a dealer and an independent mechanic and both were unable to diagnose the failure since no warning lights had appeared on the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact also stated that the vehicle would start up and shut off independently without warning. Additionally, while driving at 60 MPH, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. The contact was able to pull over and shut off the vehicle. After multiple attempts, the contact was able to restart the vehicle and resume normal driving. The contact had taken the vehicle to a dealer and an independent mechanic and both were unable to diagnose the failure since no warning lights had appeared on the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle would shut off while driving at various speeds without warning. The contact also stated that the vehicle would start up and shut off independently without warning. Additionally, while driving at 60 MPH, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. The contact was able to pull over and shut off the vehicle. After multiple attempts, the contact was able to restart the vehicle and resume normal driving. The contact had taken the vehicle to a dealer and an independent mechanic and both were unable to diagnose the failure since no warning lights had appeared on the instrument panel. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Mfg Campaign: 11431250
Recall Date: Aug 31, 2021
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